Dr.

VIKAS SHARMA
E-Mail: vikassharma1021@gmail.com
Contact No 09760139396

PROFESSIONAL SYNOPSIS 14 years plus blended experience in Tele-Communication, Training and Academics.

Professional Skills: Training & Development

EMPLOYMENT HISTORY

December 2013 Present

Senior Communication Trainer
HCL Technologies Ltd., Noida
Job Profile:
Delivering sessions on Principles of Management, Communication for
Management and Business Ethics in the management training
programmes.
Delivering lectures on Personality Development and communication
skills in all domains.
Imparting Soft Skills Training & developing new testing techniques for
thorough personality assessment and competency mapping for new &
old employees.
Also involved in the Brand promotion activities: Conducting workshops
and presentations.

January 2010 April 2013

Fast Tracker (Team Leader)
HCL Technologies Ltd., Noida
Job Profile:
Preparing, tracking and analyzing the weekly and fortnightly reports of
the team.
Keeping a check on productivity of the team members, and suggesting
wherever improvements were required.
Formulating corrective actions to improve teams overall and individual
productivity and efficiency and ensuring those are implemented.
Coordinating with client and team members to ensure smooth
functioning of the process.

June 2008 January 2010

Voice and Accent Trainer
HCL Technologies Ltd., Noida
Job Profile:
Scheduling training sessions.
Designing and preparing the training modules based on communication
and grammar, as per clients requirement.

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 Training new hired employees, the skill and techniques of speaking
English clearly.
Conducting training sessions for employees who were slow to come up
the learning curve.
Carrying out monitoring sessions to identify gaps and incorporate them
in trainings.
Giving individual feedback.
Collaborated with quality team members to identify training needs for
employees.

December 2006 June 2008

Team Coach
HCL Technologies Ltd., Noida
Job Profile:
Responsible for floor support as a team coach.
Monitoring advisor's day to day work and sharing feedback, team wise
and one on one.
Helping team members resolving escalated issues.
Handling escalated orders and calls from BT Customers.
Responsible for communicating process updates to entire team.

July 2004 December 2006

Customer Service Executive
HCL Technologies Ltd., Noida
Job Profile:
Involved in Back end data Processing for British Telecom customers.
Verifying details and issuing orders for BT customers for Business
Telephone lines, Broadband connections, customer changing premises,
billing related issues for SMEs etc.
Coordinating with the on-site engineers and BT customers to ensure
customer services within turnaround time.
Looking after the Escalation desk.
Responsible for dealing High level escalations from BT Customers.

March 2002 June 2004

Freelance Journalist
Sahara Samay, Almora
Job Profile:
Developing and maintaining relationship with local administration,
police and local people in order to fetch story ideas from all domains.
Covering soft as well as hard stories.
Travelling to different places to explore the defined territory and
highlight issues of public interest
Generating new ideas and different angles to cover areas with which
general public is concerned.
Preparing log sheets and writing scripts for the stories covered.

PROFESSIONAL & ACADEMIC EDUCATION

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Institution : Punjab Technical University, Jalandhar
2010-2015 : PhD
Specialization : Communication Skills

Institution : M.J.P. Rohilkhand University, Bareilly

2001-2002 : Post Graduate Diploma in Mass Communication and Electronic Journalism
Specialization : Mass Communication and Electronic Journalism

Institution : Bareilly College, Bareilly

1998-1999 : Diploma in Photography
Specialization : Still Photography

Institution : M.J.P. Rohilkhand University, Bareilly

1998-2001 : Bachelor of Commerce
Specialization : Commerce

PERSONAL Date of Birth : October 21, 1978

INFORMATION Gender : Male
Languages Known : English, Hindi
Nationality : Indian
Hobbies/Interests : Listening to Music & Net-surfing
Permanent Address : 92, Silver Estate Colony, Pilibhit By Pass Road,
Near Mahanagar, Bareilly 243003 (U.P.)

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