EXERCISE 1

Sr. Definition Answers Associated Term/

No. (from ISO 9000:2015) Terminology:
C.1. Part of quality management focused QUALITY AUDIT
on setting quality objectives and
specifying necessary operational
processes and related resources to
fulfill the quality objectives
C.2. Degree to which a set of inherent GRADE
characteristics fulfils requirements

C.3. Part of quality management focused CUSTOMER

on increasing the ability to fulfill SATISFACTION
quality requirements
C.4. Part of quality management focused EFFECTIVENESS
on fulfilling quality requirements
C.5. Category or rank given to different QUALITY
quality requirements for products, MANAGEMENT
processes or systems having the same
functional use
C.6. Part of quality management focused CONTINUAL
on providing confidence that quality IMPROVEMENT
requirements will be fulfilled
C.7. Coordinated activities to direct and QUALITY
control an organization with regard to
quality

C.8. Need or expectation that is stated, QUALITY PLANNING

generally implied or obligatory
C.9. Something sought, or aimed for, QUALITY
related to quality IMPROVEMENT

C.10. Customers perception of the degree QUALITY

to which the customers requirements MANAGEMENT
have been fulfilled SYSTEM

REQUIREMENT
QUALITY ASSURANCE
EFFICIENCY
QUALITY OBJECTIVE

QUALITY CONTROL
 EXERCISE 1

Sr. Definition Answers Associated Term/

No. (from ISO 9000:2015) Terminology:
C.1. Part of quality management focused QUALITY PLANNING QUALITY AUDIT
on setting quality objectives and
specifying necessary operational
processes and related resources to
fulfill the quality objectives
C.2. Degree to which a set of inherent QUALITY GRADE
characteristics fulfils requirements

C.3. Part of quality management focused QUALITY IMPROVEMENT CUSTOMER

on increasing the ability to fulfill SATISFACTION
quality requirements
C.4. Part of quality management focused QUALITY CONTROL EFFECTIVENESS
on fulfilling quality requirements
C.5. Category or rank given to different GRADE QUALITY
quality requirements for products, MANAGEMENT
processes or systems having the same
functional use
C.6. Part of quality management focused QUALITY ASSURANCE CONTINUAL
on providing confidence that quality IMPROVEMENT
requirements will be fulfilled
C.7. Coordinated activities to direct and QUALITY MANAGEMENT QUALITY
control an organization with regard to
quality

C.8. Need or expectation that is stated, REQUIREMENT QUALITY PLANNING

generally implied or obligatory
C.9. Something sought, or aimed for, QUALITY OBJECTIVE QUALITY
related to quality IMPROVEMENT

C.10. Customers perception of the degree CUSTOMER SATISFACTION QUALITY

to which the customers requirements MANAGEMENT
have been fulfilled SYSTEM

REQUIREMENT
QUALITY ASSURANCE
EFFICIENCY
QUALITY OBJECTIVE

QUALITY CONTROL