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Infrastructure
Management Probes
SNMP Data Monitoring (
snmpcollector) Release Notes
Date: 27-Jan-2015
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The SNMP Data Monitoring (snmpcollector) probe allows you to monitor network-attached devices
for conditions that require administrative attention.
Contents
Revision History
Probe Specific Hardware Requirements
Probe Specific Software Requirements
Probe Specific Memory and Disk Requirements
snmpcollector 2.0 and later
snmpcollector v1.4 and 1.6
snmpcollector v1.3 and Earlier
Adjust snmpcollector and pollagent Memory
Installation Considerations
Configuration Considerations
Subnet Ranges
Discovery Query Capacity
General Considerations
Versions for CA Unified Infrastructure Management Snap
Do Not Duplicate Priority for Rules
Some Metrics May Not Be Reported on Some Devices
Limitations for Juniper Devices
Changes to Profile Credentials Not Saved
Configuration File Can Become Corrupted
Vendor Support
Known Issues and Workarounds
Memory: 4 GB (minimum) of RAM. This probes out of the box configuration requires 2.5-GB of
RAM.
Note: It is recommended that the CA Unified Infrastructure Management server and CA Unified
Management Portal (UMP) are the same version but not required.
CA Unified Infrastructure Management server version 8.1 or later installed on the primary hub.
The snmpcollector probe and the pollagent probe must be on a remote (secondary) hub. No other
monitoring probes should be installed on the hub to prevent performance issues.
The following minimum probe versions must be on each hub with the snmpcollector probe:
ppm v3.0
baseline_engine v2.4
alarm_enrichment v4.6
NAS v4.6
predictive_engine v1.1
CA Unified Infrastructure Management ppm probe on each hub with a robot running the
snmpcollector probe
CA Unified Infrastructure Management ppm probe version 2.23 or later on each hub with a robot
running the snmpcollector probe
CA Unified Infrastructure Management ppm probe version 2.20 or later on each hub with a robot
running the snmpcollector probe
CA Unified Infrastructure Management ppm probe version 2.10 or later on each hub with a robot
running the snmpcollector probe
3. In the Arguments box, change the text -Xmx1536m so that the number following Xmx is the
maximum amount of memory in megabytes consumed by the probe.
4. Click OK.
The probe restarts with the new setting.
snmpcollector
pollagent
The probes are downloaded and installed just like other CA Unified Infrastructure Management
probes. Download both these probes from the Internet Archive into your local Archive.
After you download the probes to your local Archive, you only need to install (drag from the Archive
to the Robot), the snmpcollector probe. The snmpcollector probe has a dependency on the pollagent
probe, so the pollagent probe is automatically installed.
Important! Install the snmpcollector probe and the pollagent probe on a secondary hub where no
other monitoring probes are installed.
Note: On Linux/Unix systems the /etc/hosts file should contain an entry with the FQDN for the
installation system.
Subnet Ranges
During the initial probe configuration you can define a discovery range in the Discovery Wizard. Do
not enter a range of subnets that is greater than /16 (such as /8). Entering range scopes larger than
65,536 addresses when defining a discovery range can create an out of memory condition. Discovery
server is not able to support the large number of subnets that get returned.
To determine whether metrics are not being reported, view the pollagent log file. When the pollagent
is given a new set of metrics to poll, it attempts to collect all OID data. Any OIDs not supported by a
device are logged in the following format only once when the metric is first added, and when it is
re-added through a probe restart.
In the following pollagent log message examples you see the device IPaddress, the metric family
name, and the OID name and value that is not supported.
Dec2010:41:42DASCH03-780.ca.comAGM:[Info.](Tests:SnmpGetExpression:p_172.19.255.12|NormalizedPor
Dec2010:41:42DASCH03-780.ca.comAGM:[Info.](Tests:SnmpGetExpression:p_172.19.255.12|NormalizedPor
Dec2010:41:42DASCH03-780.ca.comAGM:[Info.](Tests:SnmpGetExpression:p_172.19.255.12|NormalizedPor
Dec2010:41:42DASCH03-780.ca.comAGM:[Info.](Tests:SnmpGetExpression:p_172.19.255.12|NormalizedPor
Dec2010:41:42DASCH03-780.ca.comAGM:[Info.](Tests:SnmpGetExpression:p_172.19.255.12|NormalizedPor
The various threshold settings for a metric are used to generate baseline data in USM. The scale of
the monitoring environment has a direct impact on the calculation of baseline data. In larger scale
environments, it could take significantly longer for the data to appear in USM. This issue occurs in
snmpcollector v2.0.
Workaround:
Only enable the threshold settings that are necessary. No workaround exists at this time.
Issue:
Many strings are not localized for non-English locales in the probe GUI. This issue occurs in
snmpcollector v2.0.
Workaround:
None
Issue:
The discovery query can take a long time to complete if there is a discovery filter with a subnet mask.
This issue occurs in snmpcollector v2.0.
Workaround:
It can take some time for the devices to load if the discovery scope is for a large number of devices.
Entering range scopes larger than 65,536 addresses (subnets greater than /16) impacts discovery
performance. Wait for the discovery process to complete.
To verify the status of the device import, select the snmpcollector node, and view the Profile
Import Status field.
To verify the status of subcomponent discovery, select snmpcollector > Profiles > profile name >
device name, and view the Component Discovery field.
Issue:
After upgrading to v1.61 or later, counts have significantly dropped for metrics that measured
network packets (bits, frames, octets).
Workaround:
This is expected after an upgrade to v1.61 or later. Pollagent now calculates metrics with a
RollupStrategy of sum as a rate over time in seconds since the last polling cycle.
Issue:
The SNMP Data Monitoring probe shows fewer metrics after an upgrade to v1.6.
Workaround:
This is not an issue. The metrics for SNMP response time and availability previously existed within
each metric family. With v1.6 these metrics were consolidated into their own metric families called
Reachability and Availability.
Issue:
The interface speed for some virtual interfaces is not reported correctly because the device is not able
to detect the true speed of connection. This issue is usually seen with WAN related interfaces.
Workaround:
To properly calculate utilization on these interfaces, you must contact your system administrator to
determine the maximum speed of the interface. You must then set the interface speed in the probe.
The interface speed settings are available with probe v1.42 or later. Set an override value in the
Speed out Override and Speed in Override fields in bits per second.
For example, to set an interface to a speed of 100GB you would enter 100000000000.
Issue:
Some polled metric values larger than 8 million might be rounded. This limits the precision available
in polled metrics.
Workaround:
Issue:
I see an I/O communication error in the snmpcollector.log file with the following message:
Exception in ThreadClient: (2) communication error, I/O error on nim session (S) c
This message only appears when loglevel is 1 or greater when loading or reloading the configuration
page.
Workaround:
Issue:
Workaround:
View the device in NMS and verify that a non standard device port is in use.
For v1.61 and earlier, you must reconfigure the device to use port 161.
For v2.0 and later, go to the probe configuration GUI and locate the device profile (snmpcollector
> Profiles > profile name). Enter the correct SNMP port for the device.
Issue:
Workaround:
Issue:
It may take 30 minutes or more to complete initial discovery of device subcomponents (after querying
the Discovery Server for the first time). This may cause screen (GUI) timeouts during that period.
Workaround:
Issue:
When thresholds are changed in a monitoring template, all devices may not receive the updated
thresholds. This is an issue in probe versions earlier than 1.2.
Workaround:
Avoid changing an existing monitoring template. Create a new template (uses the values in the
default) and apply the new template to the devices.
Issue:
Admin Console based Restart command does not work for snmpcollector or pollagent.
Workaround:
Issue:
Workaround:
Issue:
Discovery can take longer than expected. This issue is most likely to occur in version 1.0 of the probe.
The snmpcollector 1.1 probe greatly improves performance of discovery.
Workaround:
Version 1.0
In the probe GUI click the SNMP Collector Probe node in the tree and view the Discovery Status
field.