Curriculum Vitae Oana Mateiu

PERSONAL INFORMATION Oana Mateiu

8th Street Garleni, Building C83, Bucharest, Romania
+40747024045
oana_mateiu1985@yahoo.com

Sex F| Date of birth 26/11/1985 | Nationality Romanian

JOB APPLIED
WORK FOR
EXPERIENCE
POSITION
PREFERRED2015 Customer
JOB- Present Relationship
Customer Management
Care Representative for the Koodo project (which is part of TELUS
STUDIES APPLIED FOR brand)
PERSONAL STATEMENT
TELUS INTERNATIONAL ROMANIA
offering information over the phone to the customers regarding Koodo products and services in
EDUCATION AND TRAINING French and also in English
helping customers with their accounts ( payments, phone troubleshooting)
October 2010 - June 2012 Master's working
degreewith obtained from
Koodo tools dissertation
and instruments
Implementation of quality management at SC Duplex SA-Fagaras
Business or sector Call Center
February 2012 May Bucharest University of Economic Studies, Faculty of Management, Project Management Master
2012 Intern
Fundamentals
AXA LIFE of project management
INSURANCE
Information management
learning about organizational and functional levels in the company
Financial management
writing the practice project
Preparation and evaluation of proposals
identify specific activities of project management in the company
Planning and control
learning about life insurance market, services and products
Quality management
Organisation
Business
and or
human
sectorresources
Life Insurance
October 2005-June 2010 Intern 3 months per year during summer vacation
Risk management
October 2007-June 2010 Bachelor's degree SA-FAGARAS
SC DUPLEX obtained from license paper
Strategy during
and strategic management ( Observation Study at Duplex
faculty each year I made an internship to a construction firm
SA-Fagaras)
duties of secretary:
University of Bucharest,
-answering Faculty
to the of Business
phone Administration
calls, sending faxes and e-mails
-writing reports, financial balances, doing the primary accountancy
Strategic and financial management
I have gained knowledge about the construction domain and market because my bachelor and
Marketing, business negotiation, communication and ethics
master degree were on this theme
Micro and macro economics
Entrepreneurial
Businessculture
or sector Construction
Customer relationship management
Decision making in business
October 2005 July 2008 Bachelor's degree obtained from license paper
Spice and Herbs-Glossary
University of Bucharest, Faculty of Foreign Languages, Department of Applied Modern Languages-
English and Spanish
Foreign languages: English and Spanish
Linguistics, grammar and literature
Knowledge about the England and Spanish culture, history and language
Knowledge of law, economy and communication

PERSONAL SKILLS

Mother tongue(s) Romanian

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Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

English B2 C1 B2 B2 B2
French B1 B2 B1 B2 B2
Spanish B1 B2 B2 B2 B1

Communication skills good communication skills gained through my experience as a customer care representative
Organisational / managerial skills attention to details, problem solving, team working
Digital competence MS Office ( Word , Excel , Powerpoint, Outlook), Internet Explorer, MS Project 2010.

Driving licence B

ADDITIONAL
INFORMATION

Conferences Mihaela Maftei, Drd. Oleg Margina, Oana Mateiu -ASE, Quality management issues and processes
in education and Prof.univ.dr. Mariana Ioviu, Oana Mateiu - ASE, Equality of chances priority
issue of project management, enrolled to the Conference Dezvoltarea durabil n condiii de
instabilitate economic, Satu Mare, June 21st 22nd 2013, Bucharest.

Prof.univ.dr. Mariana Ioviu, Oana Mateiu ASE, Ethics and discrimination of human resources
within project management and Drd. Mihaela Maftei, Drd. Oleg Margina, Oana Mateiu ASE,
Evaluation of performance education, enrolled to the Conference Governance and management
in a globalized context, the 9th International Conference on APM, June 17th -18th, Bucharest.

Certifications Youth Pass Certificate

Certificate of Attainment in Modern Languages-English level B2
Certificate of project manager( certificated by CIFA- International Center for Training and Business
Administration)
Excel course for beginners (certificated by INFORM Centrul de management si informatica SRL
October 2016, Bucharest.
Projects In January 2011 I took part at the project Dialogue for Europe , hold in Struga ( Macedonia) as a
member of the Romanian team ( I obtained the Youth Pass certificate)
Memberships Between October 2009 and May 2011 I was member of AIESEC Bucharest
Courses in November 2011 I took part and graduated the courses Antreprenourship introduce and
intitiating and Leadership part of the Strategic project Pilot centre for sustaining and developing
the competitivity of Romanian Business, project financed from European funds
Financial and Business Analysis Course hold by the Japanese teacher Shinji Narujo from the
University of Tokyo at the Faculty of Business Administration from Bucharest, April-May 2009.
the traineeship Leaders and leadership hold by the Leaders Foundation , April-May 2010.

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