Ingles 5 U3

CUADERNO
DE TRABAJO
INGLS 5
UNIDAD TRES
Universidad Autnoma de San Luis Potos
Departamento Universitario de Ingls
2017. V 1 | UASLP - DUI Knowledge without BORDERS.

CUADERNO DE TRABAJO INGLS 5
Index
Introduction ...................................................................................................................................................... 3
Unit 3: Job skills ................................................................................................................................................. 4
3.1 Applying for a job ........................................................................................................................................ 4
Activity 3.1.1 Reading a Job Ad ................................................................................................................. 4
Activity 3.1.2 Rsum or CV ...................................................................................................................... 6
Activity 3.1.3 My Rsum .......................................................................................................................... 8
Activity 3.1.4 Job Application .................................................................................................................... 9
Activity 3.1.5 Email or Phone? ................................................................................................................. 11
Activity 3.1.6 A Cover Letter .................................................................................................................... 14
Activity 3.1.7 Skills ................................................................................................................................... 16
3.2 Job Interview ............................................................................................................................................. 19
Activity 3.2.1 Strengths and weaknesses ................................................................................................ 19
Activity 3.2.2 The Toughest Question ..................................................................................................... 20
Activity 3.2.3 The Perfect Candidate ....................................................................................................... 20
Activity 3.2.4 The Interview ..................................................................................................................... 20
Activity 3.2.5 Looking for a Job ................................................................................................................ 22
Activity 3.2.6 Dos and donts during a job interview .............................................................................. 23
Activity 3.2.7 Giving Advice ..................................................................................................................... 23
Activity 3.2.8 Vocabulary ......................................................................................................................... 24
Activity 3.2.9 The Job Interview .............................................................................................................. 25
Activity 3.2.10 Role play .......................................................................................................................... 25
3.3 Business Meetings ..................................................................................................................................... 27
Activity 3.3.1 Leaving a Message ............................................................................................................. 27
Activity 3.3.2 Taking a Message .............................................................................................................. 29
Activity 3.3.3 Reading Notes ................................................................................................................... 30
Activity 3.3.4 Messages ........................................................................................................................... 31
Activity 3.3.5 He/she said ..................................................................................................................... 32
3.4 May I speak to? ......................................................................................................................................... 34
Activity 3.4.1 Business telephone conversations .................................................................................... 34
Activity 3.4.2 Can I take a message? ....................................................................................................... 36
Activity 3.4.3 Improve your Phone Skills ................................................................................................. 39
Anexo 1: Evaluacin ........................................................................................................................................ 40
GUA DIDCTICA | INGLS 5

1.1. Evaluacin formativa ........................................................................................................................ 40

1.2. Evaluacin sumativa ......................................................................................................................... 41
Anexo 2: Vocabulario y estructuras gramaticales ........................................................................................... 43
Anexo 3: Instrucciones para prcticas autnomas .......................................................................................... 46
Listado de referencia de las imagines utilizadas. ............................................................................................ 49

Knowledge without BORDERS Versin 1 2

Introduction

Dear students enrolled in the English 5 course offered by the University Department of English: We
welcome you and present to you this Workbook containing activities to reinforce your English language
learning.
It is very important that you print it and take it to class; As well as to personally do all the exercises in it.
Your perseverance and dedication will be key elements for achieving the objectives of the program.
Please let us know your opinion about these materials, and in general about the course development to
the following e-mail: comisionesDUI@uaslp.mx
Have a great course!


Unit 3: Job skills

3.1 Applying for a job

ACTIVITY 3.1.1 READING A JOB AD
A. Read the job advertisements.
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B. Read the job ads again and fill each blank with the correct word from the box.
duty - essential - deadline - salary - Overseeing -

computer literate - qualifications - overtime - assist - skills

1. The ______________________ is not mentioned in this ad.

2. Negotiation and problem-solving skills are part or the ______________________ for this
job.
3. Leadership and management are required ______________________ for this position.
4. Being ______________________ is a must for two of these jobs.
5. Developing technical support processes is a ______________________ of this job.
6. ______________________ and coaching buyers development is necessary in this position.
7. Experience working in Professional Services is ______________________.
8. A Technical Support Helper should ______________________ internal and external
customers.

C. Choose the correct answer according to the jobs ads.

1. A Purchasing Manager earns _____ a year.

a) $120,000 b) $2880,000 c) $1440,000

2. High school diploma or equivalent is part of the _____ for a Technical Support Assistant.

a) literacy b) skills c) flexibility

3. The Purchasing Manager has to work _____.

a) abroad b) in a hospital c) in Mexico

4. Its ______ to be an exceptional communicator as a CEO Technology.

a) a candidate b) desirable c) unnecessary

5. Diverse _____ are necessary for any of these jobs.

a) duties b) education c) skills


D. Match the words with its definitions. Write the letters on the lines. There are two extra words.
a) flexibility b) job application c) deadline d) availability e) full-time f) apply for a job

g) experience h) degree i) part-time j) cover letter k) overtime l) salary

____ 1. work before now
____ 2. the money you get for working
____ 3. fill in a form because you want a job
____ 4. a job for the whole week (5 days / 40 hours)

____ 5. a job for some of the week (2/3 days or 20 hours)

____ 6. the fact of someone being free to work, etc.

____ 7. time spent working after the usual time

____ 8. being able to change easily according to the situation

____ 9. a time or day by which something must be done
____ 10. a document you send with your rsum

ACTIVITY 3.1.2 RSUM OR CV
A. Look at the different sections (a-h) of a Rsum (CV- British English). Match each section with
the correct title. Write the letters on the lines. There are two extra words.

1. _____ References
2. _____ Achievements
3. _____ Hobbies and interests
4. _____ Work experience
5. _____ Personal details
6. _____ Weaknesses
7. _____ Education
8. _____ Other skills
9. _____ Date of birth

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B. Work with a partner. Discuss and decide the best order for the sections (a-h). Write numbers (1-
8) in the boxes to show the order.

a b c d e f g


C. Read the following text and insert the missing statements from the box below correctly. Write
the letters on the lines.


ACTIVITY 3.1.3 MY RSUM

Write your rsum.

Cumplimiento Coherencia Gramtica Ortografa y
de la tarea (1) (3) (3) vocabulario (3)

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ACTIVITY 3.1.4 JOB APPLICATION

A. Listen how to fill out a job application and choose the right answer.
Not
Yes No Mentioned
1. Ensure that the maximum benefit is obtained from your job application.
2. Your handwriting must be clear and readable.
3. You have to write the names of your teachers.
4. Be dishonest when filling out your job application.
5. Mention how much you expect to earn per month.
6. Avoid leaving blank spaces.
7. Date is not important on your job application.
8. Read your job application more than once so you can check and correct any mistakes.
9. Leave your application with the security guard at the entrance of the company.
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B. Insert the vocabulary words in the text.

references foreign languages deadline qualifications personal details previously
oversee work experience desired position Duties hobbies education

In the 1 ______________________ section applicants write their name, address, phone number,
city, etc. The position section refers to your 2 ______________________ or job. In addition to the
position title, list the desired SALARY requirements and any 3 ______________________ you have
for the position in question. Some employers also ask if you have 4 ______________________
worked at the company . The 5 ______________________ section asks you to provide the names,
addresses, years attended, graduation dates and areas of study for colleges and universities, trade
schools and high schools attended.
Applicants chronicle their employment history in the 6 ______________________ section which

includes each employers name, address, phone number and supervisors name. In the
7
_______________________ section, you provide the names, addresses and phone numbers of
people who can asseverate for your character and work performance. Its important to list three to
five 8 ________________________ under each past employ you mentioned. Remember to
bring up any 9 ________________________ you speak.


C. Fill in this job application.

19 37



ACTIVITY 3.1.5 EMAIL OR PHONE?

A. Read the following email to apply for Technology Manager at BMW.

Greetings

Body

Conclusion

Closing

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B. Youd like to apply for a job interview. Read the following job ad and write an email to apply for
this position (100 120 words).

39


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C. Maria found an ad for a job opening at a fashion company in New York. Discuss the following
questions with a partner. Write your ideas. Then, listen and check your notes.

! Do you think she will get an interview with the boss?
! What information does Maria need to know about the job?

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D. Which questions are not included in the conversation? Cross them out. Listen and check.

1) Where were you born? 2) What is your educational 3) Could you please tell what
background? your favorite restaurant is?
4) What would my responsibilities 5) Could you please spell your 6) Is it a full-time or part-time
be? last name for me? position?

7) Could you please email me your 8) Could you give me your email 9) Could you please tell me
resume and references? address, please? what the job at Purple
Fashion would entail?
10) What work experience do you 11) Would you mind if I call you 12) Would you mind if I first ask
have? later? you some questions?

E. Listen again and choose the best answer.
interesting - Masters Degree - boring - rsum - secretary - academic training - age -
work experience - executive management assistant

1. Purple Fashion is looking for a/an ________________________.
2. Maria doesnt think this job is ________________________.
3. Ms. Thomson asks Maria about her ________________________.
4. Maria doesnt have a ________________________.
5. Ms. Thomson likes Marias ________________________.
6. Maria will send her________________________ to Ms. Thomson
F. Work with a partner. Write down five questions you would ask a jobseeker and five questions
you would ask a headhunter. Then, write a dialogue using those questions. Change roles. Record
your conversation.
Jobseekers questions Headhunters questions

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DIALOGUE


ACTIVITY 3.1.6 A COVER LETTER

A. Match the basic elements of a cover letter with their definitions. Write the numbers on the
lines.

1. Skills

2. Signature _____ a) Address your cover letter to the proper person.

3. Close _____ b) Write a personable, inviting opening paragraph that highlight
your skills are a perfect fit to the job.

4. Hook _____ c) Highlight your past achievements as they relate to the job youre
applying for.

5. Opening _____ d) Highlight additional relevant skills, such as computer languages
or certifications.

6. Desirable _____ e) Briefly recap your strengths as a candidate, and include your
position contact information.

7. Greetings

B. Label the parts of a cover letter using the words from Exercise A.

August 14th, 2017.

1. ___________________ Dear Ms. / Mr. Keaton,

I noticed / saw your advertisement on the Greatjobs.com website for an IT Managers
position and think I would make an excellent candidate for it. I am currently employed in / I
worked on / Previously, I worked on a very similar role to the one you are advertising. If you
2. ___________________ want to employ someone who can develop, implement, and enforce IT policies and
procedures then I am your man. I am a responsible person, hard-working, punctual, and have
effective communication skills. Im in charge of directing, managing, and coordinating all of
the IT related functions of the organization. My experiences make me feel fully confident in my
ability to research and analyze any technology related problems, issues, and requirements.
In addition to this experience / I also bring to the table (that) my key strengths lie in the
fields of performing hardware and software installation. I also have extensive experience of
3. ___________________ web development, managing IT staff, network administration, maintaining servers. In addition
to this I am proficient in programming languages such as VB.Net, ASP, HTML, and MS SQL Server.

I am confident that I can offer the responsible representation of the views of my IT
program, leadership and possessing superb communication skills means I can easily
4. ___________________
communicate with programmers, application experts and computer operators in order to
exchange information and resolve problems. I am also a proactive, dynamic, flexible, and
critical thinking person.

I enclose / attach my rsum / CV. I would welcome the chance of meeting you in
person, so feel free to call me at (444) 825-9402 to arrange an interview where we be able to
discuss in greater detail the value and strength I can bring to your successful company. Thank
you for your time / I would like to thank you for your time and I look forward to hearing from
you soon / I expectantly wait to hear a positive response from you.
5. ___________________
Sincerely, / Regards, / Truly yours

Your name
Address
Tel:
Email:


C. Read the following advise on how to write the Perfect Cover Letter. Then, write your Cover
Letter. Remember all the basic elements of it. (100 120 words)

_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________

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ACTIVITY 3.1.7 SKILLS

A. Read this extract from a job application form.

Outline why you are applying for this job. Use this space to describe your relevant qualification, skills
and experience and indicate why they are suitable for this role.
I am interested in this job because I am currently looking for an opportunity to use the skills I learned in
my college. I have recently completed a 16-week part-time accounting course (AAT Level 2
Certificate). The course covered book-keeping, recording income and receipts and basic costing. We
used a wide range of computer packages, and I picked up the accounting skills easily. I was able to work
alone with very little extra help. I passed the course with merit. I believe my success was due to my
thorough work, my numeracy skills and my attention to detail. During the course, I had experience of
working to deadlines and working under pressure. Although this was sometimes stressful, I always
completed my work on time.
Unfortunately, the course did not include a work placement, so I have not practiced my skills in a
business setting, and I am now looking for an opportunity to do so. I am particularly looking for a job in
a small company such as yours, as I believe I will be able to interact with a wider range of people, and as
a result, learn more skills. I would like to progress within a company and gain more responsibilities over
the years.
Although I do not have work experience in finance, I have experience in working in an office
environment. Before starting the accounting course, I worked for 6 months in a recruitment office as a
receptionist. My duties involved meeting and greeting clients and visitors, taking phone calls, audio and
copy typing and checking stock. I also had to keep the petty cash and mail records. Through this work, I
developed my verbal and written communication skills. I had to speak confidently to strangers and
deliver clear messages. I enjoyed working in a team environment. I believe the office appreciated my
friendly manner and efficient work.

B. Are the following statements true or false? Write T for true or F for false.
1. The candidate has a qualification in accounting. _______

2. The candidate has a university degree in accounting. _______
3. The candidate has worked as an accountant before. _______
4. The candidate worked with an accounting firm as a receptionist. _______
5. The candidate is familiar with some accounting software. _______

6. The candidate has worked as part of a team in an office environment. _______

7. The candidate has experience of record-keeping. _______

8. The candidate wants to learn on the job. _______
9. The candidate can work by herself. _______
10. The candidate believes herself to be a careful worker. _______
11. Deadlines do not stress the candidate. _______
12. The candidate is applying for a job in a large firm. _______


C. Read the following text about Hard and Soft Skills. Discuss with a classmate why it is important
to include both skills in your rsum.

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D. Discuss with your classmates which of these skills are hard or soft. Give reasons for your
answers.
conflict resolution designing graphics patience programming languages
public speaking operating machinery flexibility web design


E. Work with a partner. Read the job ad. Student A is the job seeker and Student B is the head
hunter. Decide what youd ask to each other before the job interview for these positions.

45

F. Look at the following pictures. Then, discuss with your partner the questions below them.

o Label the pictures with the correct job position.
architect - fashion designer - sales assistant - teacher - information technology CEO - manager

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o What hard and soft skills do you need to fit in these job positions?
o Do special qualifications are needed for any of these jobs?
o What would these qualifications be?
o What would your salary expectation be for each of these positions?


3.2 Job Interview

ACTIVITY 3.2.1 STRENGTHS AND WEAKNESSES
E. The following words define an employees attitude at work. In pairs, read the words and give
each one a definition, then decide if the words are strengths or weaknesses at work. Write S for
strengths and W for weaknesses next to the word.

Honest Gossiper Punctual Energetic
(gossiping)
Easily distracted Motivated Responsive Complainer
(showing initiative)
Reliable Team player confident Chatterbox
(constant chattering)
Slacker Quick learner Obsessed texter Constant phone user
(taking time off) (texting)
Hard working Job hopper Selfish Optimistic
(positive attitude)

F. Write the word for the following definition, use some of the words above.

1. An employee who is truthful in any situation: _____________________________
2. An employee who you can count on: ____________________________________
3. An employee who constantly changes work places: ________________________
4. An employee who works well with others:________________________________
5. An employee who talks about co-workers behind their back:_________________
6. An employee who learns his/her job tasks fast:____________________________
7. An employee who arrives on time: ______________________________________
8. An employee who only cares about him/herself? : _________________________
9. An employee who repeatedly talks during work hours:______________________
10. An employee who shows a positive attitude: _____________________________
G. What about you? What are your strengths and weaknesses? Share with a partner.


ACTIVITY 3.2.2 THE TOUGHEST QUESTION

A. What is the toughest question during an interview?

B. Watch the video and check your answers.

C. Watch the video again and check True or False.

1. The employer wants to know your true weaknesses. T F
2. You shouldnt say you are a perfectionist during an interview. T F
3. You should always tell the truth. T F
4. Turn your weakness into a positive quality. T F
5. Employers are interested in workaholics. T F
ACTIVITY 3.2.3 THE PERFECT CANDIDATE

A. Group work. Your teacher will give you a card in which you could be an employer or employee.
Employers have to find the suitable candidate by asking the questions on the card.
Employees have to answer the questions based on the information on the card.

Note: you should answer in complete sentences.
E.g.
Employer: Can I count on you?
Employee: Yes, Im very reliable.
ACTIVITY 3.2.4 THE INTERVIEW

A. What are the elements of a rsum?

B. Read the text and write the correct heading for each paragraph. There is an extra heading you
dont need to use.

1. Talking about responsibilities
2. Qualifications
3. Rsum
4. Work experience

a. ___________________________________
It is by far the most important part of any job interview in an English speaking country. It is true that
education is also important, however, most employers are more impressed by extensive work
experience than by university degrees. Employers want to know exactly what you did and how well


you accomplished your tasks. This is the part of the interview during which you can make the best
impression. It's important to give full, detailed answers. Be confident, and emphasize your
accomplishments in past positions.
b. ___________________________________
These include any education from high school through university, as well as any special training you
may have had (such as computer courses). Make sure to mention your English studies. This is very
important as English is not your first language and the employer may be concerned about this fact.
Assure the interviewer that you are continuing to improve your English skills by any courses you may
be taking, or by saying that you study a certain number of hours a week to improve your skills.
c. ___________________________________
Most importantly, you will need to demonstrate your qualifications and skills which are directly
applicable to the job you are applying for.
If past job skills were not exactly the same as what you will need on the new job, make sure to detail
how they are similar to job skills you will need for the new position.
Taken from: https://www.thoughtco.com/interview-basics-1210228
C. Read the text again and answer the questions.
1. Why is it important to talk about your previous job experience?
__________________________________________________________________________________
2. How good is it to mention your English studies? Why?
__________________________________________________________________________________
3. Which attitude should you have during the interview?
__________________________________________________________________________________
4. How can you prove you are the right candidate for the job?
__________________________________________________________________________________
5. Mention any extra skills needed for a successful job interview. Which advice would you give?
__________________________________________________________________________________


ACTIVITY 3.2.5 LOOKING FOR A JOB

A. Imagine you are looking for a job. Choose one of the options and write a paragraph, describe
why you would be a good candidate for that position. Mention your qualifications and work
experience. Be creative! (100-120 words)

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______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
____________________________________________________



ACTIVITY 3.2.6 DOS AND DONTS DURING A JOB INTERVIEW

A. Work in pairs. Read the statements and decide if they are dos or donts during a job
interview.
Research the company and the position youre applying for.

Dress properly.
Arrive 10 minutes early.
Rehearse your answers.
Answer your cell phone, check messages, or text during an interview.
Bring your rsum, an application, references, identification, etc.
Answer every question with a simple yes or no answer.
Make eye contact when meeting someone.
Mention your achievements and talents.
Ask or answer personal questions.
48
Call immediately after the interview to find out if you got the job.
Speak negatively about your current or former company, boss, or co-workers.
Ask questions about the job, company, or industry.
Bring up the topics of salary, benefits, vacation time, or bonuses.
Take some notes during the interview.

B. Listen to a man giving some tips about dos and donts during a job interview and check your
answers.

C. Watch the videos, both are examples of job interviews. Which video is an example of a good
interview and which one is a bad one. What did the interviewee do right and wrong?
Talk to your partner and support your answers.

ACTIVITY 3.2.7 GIVING ADVICE

A. A friend of yours is having an interview and he/she wants some advice from you. Write a letter
and mention what she should or shouldnt do during the interview.

Dear ______________________________,
I am so glad to hear that you got your first job interview! I have been to a few interviews myself and
I can share my experience with you. First of all ____________________________________
______________________________________________________________________________


______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
I wish you good luck!
____________________ (your name)

ACTIVITY 3.2.8 VOCABULARY
A. Complete the text with a word from the box. You dont need to use all of them.

candidate rsum work experience job literate
hardworking employer degree been interview

Ive just finished college and Im looking for a___________, but I cant find the perfect job for me. Ive
_________ to the job center in my area and I have also searched the Internet. Ive found some
interesting job offers online and Ive already sent my ______________ by e-mail to a few of them. Im
waiting for replies and I hope they call me for a/an ________________.
I would really like to work for an international company as an assistant manager. I think I would be the
perfect ___________ for that position. I hold a _____________ in management. Im also
computer___________ and I speak French. In addition, I have _____________________ as I worked for
a hotel during the last year at the university.
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ACTIVITY 3.2.9 THE JOB INTERVIEW

A. What do you talk about during a job interview?

B. A man is in a job interview. Listen to the conversation and check the topics they mention.

skills education salary work experience strengths and weaknesses duties

C. Listen again and check the correct answer.

1. Why does Mr. Kent want to change his job? 3. Which position is Mr. Kent applying to?
a) because its far from his house. a) hotel manager
b) because he wants more money. b) receptionist
c) because he wants to learn French. c) assistant manager

2. What was Mr. Kent previous job? 4. Which of the following is not true:
a) hotel manager a) Hes a computer literate.
b) receptionist b) He cant speak Italian and French.
c) assistant manager c) He is not a team player.

ACTIVITY 3.2.10 ROLE PLAY
A. Work in pairs.

Student A: Student B:
You are interviewing a possible candidate for You are applying for a job and you have a job
a job. Ask the following questions: interview.
Answer the questions the interviewer asks
you. You can use the following information
and your own ideas.
1. Tell me about yourself. Participate in annual audits.
2. What are your career goals? Honest, reliable, a team player.
3. What were your main responsibilities in I would like to earn $12,000.
your last job? Accounting assistant.
4. What things are the most important for Right away!
you in a work situation? Friendly work environment.
5. If you had a choice, would you prefer to Prepare bank deposits.
work alone or as a part of a team? Perform accounting tasks.
6. What salary are you expecting?
7. When can you start?


B. Now change roles.
You are applying for a job and you have a job You are interviewing a possible candidate for a
interview. job. Ask the following questions:
Answer the questions the interviewer asks
you. You can use the following information or
your own ideas.

Punctual, reliable, responsive. 1. What are you like?
Can work under pressure. 2. What is your biggest accomplishment?
Is able to travel. 3. What are your strengths and
Work with clients. weaknesses?
Reading, going to the gym, arts and 4. Why did you leave your last job?
crafts. 5. What are your future plans?
The company closed down. 6. Why do you want to work in this
Improving as well as learning. company?
To grow professionally. 7. What are your hobbies?
8. Do you have any questions?
Yes, work hours?

C. Do the role play again but this time answer the questions with your own ideas.


3.3 Business Meetings

ACTIVITY 3.3.1 LEAVING A MESSAGE
A. Sometimes, there may not be anyone to answer the telephone and you will need to leave a
message.
Listen the following messages and answer the questions:
What time did they call? Why did they call? What is their relationship?
MESSAGE 1
Telephone: (Ring... Ring... Ring...) Hello, this is Jennifer: Hello Tom, this is Jennifer. It's about
Tom. I'm afraid I'm not in at the moment. noon. I'm calling to see if you would like to
Please leave a message after the beep... work out at the gym together on Friday.
(beep) Call me back at 555-8925. Ill be here until five

this afternoon. Bye.

MESSAGE 2
Phone: (Ring... Ring... Ring...). Hello, you've Alan: Hello Kevin. This is Jackie calling. It's
reached Kevin Hall. Thank you for calling. about two pm right now. I'm calling to see if
Please leave your name, number and reason for you'd like to check the paperwork for the new
calling. I'll get back to you ASAP. contract. My number is 555-0756. Talk to you
soon.
(beep)

Grammar Reported Speech: When using indirect speech, the main reporting verb of the sentence is
usually in the past tense:
He said ...
She told me ...
The present tense in direct speech is usually changed to the past for indirect speech:
Direct Speech Indirect Speech
Sarah: Im going to supervise the office. Sarah said that she was going to supervise the office.
Boss: You need report to the manager. He told me that I needed to report to the manager.
Larry: Ana can train the new recruits. He said that Ana could train the new recruits.
April: Im late for the meeting. April said that she was late for the meeting.
Tom to Carl: I will give you the design. Tom told me that he would give me the design.


B. Complete the following sentences using Reported Speech.

1. John: Mandy makes phone calls at home.
John said (that) __________________________________.
2. Max to Me: Frank often evaluates new books.
Max told me (that) __________________________________.
3. Susan: I'm watching TV.
Susan told to me (that) _______________________________.
4. Simon: David is ill.
Simon said (that) __________________________________.
5. Peggy to me: The girls helped in the house.
Peggy told me (that) __________________________________.
6. Richard: I am going to ride a skateboard.
Richard said (that) __________________________________.
7. Stephen and Claire to Sarah: We have cleaned the windows.
Stephen and Claire told _____ (that) __________________________________.
8. Charles: I didn't have the time to do my homework.
Charles said (that) __________________________________.
9. Mrs. Jones to Fred: My mother will be 50 years old.
Mrs. Jones told _____ (that) __________________________________.
10. Jean: The boss must sign the letter.
Jean said (that) __________________________________.

C. The difference between the verbs say and tell is:

You say something. You tell someone.
Complete the following sentences with the correct verb in past, tell or say.
1. Paul, Dave phoned and he ________ that he was running late and would be there at 5:00.
2. Sara ________ me that she would be absent from work on Monday.
3. Sara ________ that she was making a doctors appointment for next month.
D. Pronunciation:
The verb say in the simple form or present sounds like SEI. However, in the present form, third
person says changes, the sound of a is as in bed and s sounds like z, SEZ
And in the past form, said is pronounced as in bed. SED

Listen and practice: We say He says I said


ACTIVITY 3.3.2 TAKING A MESSAGE

A. Listen to the following phone conversation and answer the question. What did the caller say about
the shipment?
Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Hi, Can I speak to Mr. Adams, please?
Receptionist: Who's calling please?
Caller: This is Anna Beare. That's B E A R E
Receptionist: Thank you. And where are you calling from?
Caller: Sun Soaked Vineyards
Receptionist: OK Ms. Beare. One moment please. Im sorry Ms. Beare but Mr. Adams is not in right
now. Would you like to leave a message?
Caller: Yes, please. Please, tell Mr. Adams that our shipment will be postponed and that the 200
cases ordered will arrive next Monday.
Receptionist: Ok Shipment delayed arrive next Monday.
Caller: Yes, and also tell him to call me back when the shipment arrives?
Receptionist: Certainly. Do you have a phone number, please?
Caller: Yes, it's 555-9087
Receptionist: That's 555-9 0 8 7
Caller: Yes, that's right. Thanks for your help. Goodbye
Receptionist: Goodbye.

B. Read the questions the caller and receptionist ask.
1. Can I speak to Mr. Adams, please?
2. How can I help you?
3. Which person asked these questions?
C. Now its your turn, Get together with a partner and practice the conversation.
D. Caller to The receptionist: The caller asked the receptionist if she could speak to Mr. Adams.
The receptionist to Caller: The receptionist asked the caller how she could help her.
In your notebook find the rest of the questions in the conversation and change them to the reported
speech. Compare your answers with a partner.
E. Complete the exercise using the reported speech, question forms.
1. Fred to Greg: Do you have a big breakfast in the morning?
2. Teacher to student: Who has the homework today?
3. George to Mindy: Are you doing anything on Friday night?
4. Mother to Cindy: Can you call me when you get home?
5. Charlie to teacher: Will there be class next week?


ACTIVITY 3.3.3 READING NOTES

A. Read the following messages from different people to Greg. Who is giving Greg an order? Who is
asking for a request?

Dont forget to do the dishes! Make an appointment with
and Robert! Please, phone the clients
Please, clean your room! and work out a deal today!
1 Mom 3 Your boss
Test the new prototype! Purchase the new model! and

and Plan a report of the exports and

Dont forget to check the power! imports, please!
Your Partner Marketing Depot
2 4
Reporting Commands
Request Order
Use the verb ask to report a request. Use the verb tell to report an order.
Please, go to the principals office! Dont smoke in the house!

Teacher Dad

The teacher asked me to go to the
My dad told me not to smoke in the house.
principals office.
To + base form to report affirmative commands and not to + base formreport a negative command.
B. Now, report the notes you read at the beginning of this activity. Be sure to use the verbs ask or
tell depending on the type of command.
1. ____________________________________________________________
2. ____________________________________________________________
3. ____________________________________________________________
4. ____________________________________________________________
C. Write the note according to the reported speech sentences. Use your name.
My mom asked me to drive home safely. My boss told to brainstorm some ideas
for the next meeting.
1 2Dont forget to do the dishes!
And And
Please, clean your room! Please, clean your room!
Mom Mom


ACTIVITY 3.3.4 MESSAGES

A. Listen to the following phone conversation, why is the person calling?
Listen again, mark the sentences T for true or F for false.

The caller asked the girl if her dad was home. ____
The girl asked her father to answer the phone. ____
The caller asked the girl if he could leave a message. ____
The caller said his name was Rick Johansson. ____
Mr. Johnson said his phone number was 589-7248 ____
Nick told the girl he would call again. ____
Nick asked the girl what her name was. ____
B. Read these text messages between a mother and her son or daughter. What do you think? Talk
to your partner and tell each other why theyre funny.

1. 2.
3. 4.

C. Read the messages again. Write in your notebook sentences using reported speech.


ACTIVITY 3.3.5 HE/SHE SAID

A. First read the sentences. Can you recall the movie where these phrases were used. Who said these
phrases?

1. He said here was Johnny.
2. He told him that he saw dead people.
3. He said that he would be back.
4. He told him that he was his father.
5. He told him that this was Sparta.
Now, watch the video with no sound and discuss what is said in each of the movie scenes. Match the
scenes with the sentences above.
B. Watch the video with sound and confirm your answers. Finally, write on the lines the original script
of the movie clips.
1. Darth Vader: _____________________________________________________
2. ________________________________________________________________
3. ________________________________________________________________
4. ________________________________________________________________
5. ________________________________________________________________

C. Sarah called you to give you these messages. What did she want? Tell your partner what she said.
1. Please tell Paul 3. Please tell Eduardo

that Im running late he is analyzing the new
and will be there at investment this
5:00. afternoon.
2. Will you please ask

the manager to call me 4. Can we have the
back? order by next week?
Now write the messages in reported speech in your notebook.
D. Find the following vocabulary about business meetings in the wordsearch.


boardroom
speaker
absent
strategy
opening remarks
consensus
agenda
brainstorm
accomplish
chairperson
wrap up
conference call
deadline
adjourn

Now match the words with their meanings below.

__________ a list, plan, of things to be done or discussed
__________ to complete in a period of time
__________ to suspend the meeting to a future time
__________ not in a certain place at a given time
__________ a room set aside for meetings of a board
__________ a sudden impulse, idea, etc.
__________ a person who presides over a meeting, committee, etc.
__________ a phone call that interconnects three or more phones simultaneously.
__________ majority of opinion
__________ the time by which something must be finished
__________ a person who speaks formally before an audience
__________ first expressed thoughts or opinions
__________ a plan, method, or series of maneuvers for obtaining a specific result:
__________ a final report or summary


3.4 May I speak to?

ACTIVITY 3.4.1 BUSINESS TELEPHONE CONVERSATIONS
A. Brainstorm some phrases you would use when making a phone call. What would you say when
you make contact with someone, take a call, ask for a name / information, ask the caller to wait,
connect, give negative information, have telephone problems, and leave / take a message?

B. Listen to the conversation. Fill in the gaps with the correct phrases.

Claire: Hello, finance department.

Jennifer: Hello, 1 ____________________________ Adrian Hopwood, please?
2
Claire: ___________________ hes in a meeting at the moment. 3
__________________________
Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?
Claire: In about an hour. 4 ______________________________?
Jennifer: Okay, Ill do that.
Claire: Or 5 _______________________________?
Jennifer: Actually, would you mind? 6 _______________________________ Jennifer McAndrews
called and that Im in the office all day if he could call me back.
7
Claire: __________________________________, please?
Jennifer: Yes, 8_____________________________.
9
Claire: ________________________________. Okay, Ill make sure he gets the message.
Jennifer: Thanks very much for your help, bye!

Claire: Goodbye!

C. Arrange the phrases from exercise B in the correct category.
Making contact: Giving negative information:
Taking a call: Taking a message:
Leaving a message:


D. Listen to the audio. Complete each question and choose the best answer.
1. May I ask ________________ calling? 6. _____________________________________
A. Ms. Smith, please. A. Here's the message.
B. I'll call tomorrow. B. No. I'll call later.
C. This is Bob Hall. C. Thank you.
2. I'm sorry, but she's out to __________ right 7. _____________________________________
now. A. Okay. Then, I'll meet him now.
A. Okay. I'll call her right now. B. Do you know when it'll be over?
B. I'll call her after lunch. C. Sorry. I can't meet him now.
C. Okay. Lunch time is fine. 8.
3. Could I have your ____________________? ______________________________________
A. Yes. It's 532-9843. A. I'll call him Thursday morning.
B. My name's Greg Rodgers. B. Alright. Please tell him Jeff called.
C. My zip code is 09783. C. Have him call me on Wednesday at 3:00.
4. _____________________________ 9.
message? ______________________________________
A. No. I'll call later. A. Next Wednesday would be fine.
B. Yes. Go ahead. B. Sorry. I'm busy on Monday at 11:00.
C. Yes. Please give him the message. C. Sure. No problem.
5. Could ___________________________ 10.
please? _____________________________________?
A. I work for Sony. A. Yes. I'll call her later.
B. It`s spelled T- I- M. B. No. Just tell her I called.
C. That's correct. C. Yes. Tomorrow is fine.

Now, practice with a classmate. Take turns.

E. Work with a classmate. Practice your telephone skills by calling and leaving him/her a message.
Use phrases from exercise D.


ACTIVITY 3.4.2 CAN I TAKE A MESSAGE?

A. Arrange the following conversations in the right order. Then, listen and check.
Conversation 1
______ S-E-D-O-V-A.
______ Yes, please.
______ Thank you very much. Good-bye!
______ Sorry, Im afraid I cant hear you.
______ From New Products. Could you ask him to call me back, please? My number is 555-3456.
______ Sure. Excuse me, how do you spell your last name, please?
______ Bye!
______ Whos speaking?
______ Of course. I'll give him your message.
______ This is Anna Sedova calling.
______ Where are you calling from?
______ Could you hold on, please? I'll see if he is in. (pause) Im afraid hes not available. Would you like to leave
a message?
______ Hello, could I speak to Mr. Kelly, please?
______ Oh! Could you please tell him that Anna Sedova called about the exhibition next week, please?
______ ABC Electronics. May I help you?

Conversation 2
______ What? I can't hear you!
______ This is a bad line. Would you mind calling again?
______ Green Products. Jessica speaking. Can I help you?
______ I'm calling long distance. I will try to reach him later.
______ Hello! Id like to speak to Adam Long, extension 321, please?
______ Are you still here?
______ Just a moment, please. I'll see if he is in. I'm sorry, he is on another line right now. Could you hold on,
please?

Conversation 3
______ Is this 555-1207?
______ Oh, I'm sorry.
______ Hello! Could I speak to Jane, please?
______ No, it isn't. You dialed the wrong number.
______ Jane? There's no one here by the name of Jane. Im afraid you have the wrong number.
______ Hello?

Now, practice with a partner.


B. Practice the following conversations with a classmate. Change roles.

You want to speak to Ms. Cooper about your You are a receptionist at L&E. Student A would like
account with her company, L&E. If Ms. Cooper isn't to speak to Ms. Cooper, but she is out of the
in the office, leave the following information: office. Take a message and make sure you get the
following information:
Your name

Telephone number: 347-8910 (or use your Name and telephone number - ask student
own) A to spell her / his last name.
Calling about changing conditions of your Message student A would like to leave for
contract with L&E Ms. Cooper.
You can be reached until 5 o'clock at the How late Ms. Cooper can call student A at
above number. If Ms. Cooper calls after 5 the given telephone number.
o'clock, she should call 458-2416.

You are a secretary at Stellar Corporation. Your You have to call Mary Jenkins from the Stellar
boss is Mary Jenkins. She is talking to the manager Corporation and tell her that her cameras have
right now. She will be back in about 15 minutes. arrived. If she is not in, leave the following
Take a message and make sure you get the information:
following information:
Your name
Name and telephone number - ask student
Your company name Wide-Eye Security
B to spell her / his last name.
Your telephone number is 204-323-4998.
Name of the company
You want Mary to call you so that you can
Message student B would like to leave for
discuss when she wants the cameras
Mary Jenkins.
installed.
When Mary Jenkins will come back.
telephone number.


C. Write about your ideal job, the qualifications and skills needed, and your salary expectations.
Explain why you should be hired and comment your future plans. (100 120 words)



ACTIVITY 3.4.3 IMPROVE YOUR PHONE SKILLS

A. Listen to the following phone conversation to a company. Does the conversation sound professional
to you?
Amy: Hello!?
Justin: Hi, who is this?
Amy: Amy.
Justin: Is this Daneline?
Amy: Yes. What can do for you?
Justin: Hi Yes. Just a second there. Uh, there it is. May I speak to Silvie Peterson?
Amy: SILVIE!... Sorry, shes not here.
Justin: Can I leave a message?
Amy: Sure, go ahead.
Justin: Umm. Lets see My name is Justin Thomas, Im with Travesco. Its about the
construction schedule for 2008. Umm. And my number is wait a second 390-929-
2107
Amy: Sorry, could you say that again? Im looking for a pen.
Justin: Which part?
Amy: All of it. Ok, whats your name?

B. Discuss why this phone conversation was professional? How would improve this phone call? What
make this conversation informal?
C. Now listen to this conversation. What do you think of the conversation now?
Amy: Hello, Daneline this is Amy. How may I help you?

Mark: Hi Amy. This is Mark Rand. Im calling for Silvie Peterson.
Amy: Just a moment please.
Mark: Alright.
Amy: Thanks for holding.
D. With a partner, choose one of the cards and practice making your phone call. Use the expressions.
Your name Mark Hamill Your name Jeffrey Dahmer
ask for Kevin Peter Hall ask for William Henry McCarty
reason Bring the agenda to the meeting. reason Will the boardroom be free today?
number (815) 842-7531 number (280) 195-8264
Your name Emilia Clarke Your name Ron Howard
ask for Lee Harvey Oswald ask for Stanley Kubrick
reason Deliver the plans by Monday. reason You are designing the new format.
number (279) 164-5858 number (483) 349-8745
Your name Robert Gray Your name Bonnie Parker
ask for Norma Jean Baker ask for Clyde Barrow
reason She cant access the network now. reason Is the deadline is next weekend?
number (838) 881-2418 number (916) 168-5656


Anexo 1: Evaluacin
1.1. Evaluacin formativa

A lo largo del curso, el profesor brindar retroalimentacin oportuna a los estudiantes para potenciar su
avance, en funcin de las actividades programadas. Los profesores deben utilizar instrumentos
diversificados, segn el objetivo de aprendizaje buscado y adems promovern la autoevaluacin y la
coevaluacin. Los siguientes elementos son elementos centrales de apoyo para la evaluacin formativa:
Portafolio de evidencias:
El portafolio de evidencias de aprendizaje puede contener: apuntes de clase, cuaderno de trabajo DUI,
hojas de trabajo, una seleccin de tareas y actividades tales como rubricas de exposiciones orales,
proyectos, ejercicios de redaccin, debidamente revisadas y que cumplan con los objetivos de la unidad.
El portafolio de evidencias debe contener al menos el 50% de actividades que el maestro haya planteado
previamente, incluyendo como mnimo 2 actividades sugeridas en esta gua didctica y cuaderno de
trabajo.

Ubicacin
Evidencias
en la gua
Fill in a job application: Los alumnos entrarn al sitio
http://www.topjobapplications.com y elegirn un lugar para trabajar y descargarn una Leccin 25
solicitud de trabajo del sitio de su eleccin la cual debern llenar.
Dialogue: Los alumnos en pares graban la conversacin del ejercicio F de la actividad

Leccin 26
3.1.5 Email or phone.
A job interview role play: los alumnos en parejas harn un role play de una entrevista de
Leccin 30
trabajo.
Message: Los alumnos grabarn un audio de un mensaje telefnico a un amigo. En el
Leccin 34
mensaje utilizaran la gramtica vista. Reported Speach

Prcticas autnomas:
Se validarn con el registro y revisin de las actividades en la bitcora de trabajo que correspondan a los
contenidos de la unidad y que reflejen el cumplimiento del plan de trabajo establecido por el alumno y
el profesor.


1.2. Evaluacin sumativa

Criterios para evaluar la Composicin Escrita (Writing Criteria)
Cumplimiento de la
Coherencia Gramtica Ortografa y Vocabulario
tarea
(3 puntos) (3 puntos) (3 puntos)
(1 punto)
Utiliza las estructuras Escribe utilizando el
Sigue el formato El contenido es
gramaticales vocabulario, ortografa y
solicitado en las coherente con las
correspondientes a la puntuacin correspondientes a
instrucciones instrucciones
unidad. la unidad.

3 puntos
3 puntos
Utiliza correctamente las 3 puntos
Contesta la informacin
estructuras gramaticales Utiliza el vocabulario, ortografa y
que se le solicita.
correspondientes a la puntuacin adecuados al texto.

1 punto unidad.

2 puntos 2 puntos
Cumple con el tipo de 2 puntos
Comete errores al usar las Utiliza el vocabulario, ortografa y
formato solicitado Contesta parcialmente la
estructuras gramaticales puntuacin con algunos errores
(prrafo, e-mail, carta, informacin que se le
correspondientes de la que no impiden la comprensin
etc.) en las solicita.
unidad. del texto
instrucciones.
1 punto
1 punto
El escrito no es 1 punto
Utiliza el vocabulario, ortografa y
coherente con la No estructura oraciones
puntuacin con errores que
informacin que se le coherentes.
impiden la comprensin del texto
solicita.
0 puntos
0 puntos 0 puntos
0 puntos No utiliza el vocabulario,
No cumple con el No es capaz de estructurar
Ejercicio no realizado. ortografa y puntuacin
formato solicitado. una oracin.
adecuados.
Writing correction code Adapted from: https://www.teachingenglish.org.uk
Code Meaning Example
WW Wrong Word As our plane flew on the mountains we saw snow.
WT Wrong tense As our plane flew over the mountains we see snow.
WF Wrong form As our plane flew over the mountains we was seeing snow.
WO Word order As our plane over the mountain flew we saw snow.
SP Spelling As our plane flue over the mountains we saw snow.
P Punctuation As our plane flew over the mountains; we saw snow.
X Extra Word As our plane flew over to the mountains we saw snow.
M Missing Word As our plane flew over the mountains __ saw snow.
? Not clear plane the mountains snow.
! Non-existent Word As our plane flew over the mountains we seed snow.


Criterios para evaluacin oral

Estimado alumno: el rea sombreada en gris indica el mnimo necesario para que apruebes el examen
oral de este nivel.
Coherencia y
Fluidez Vocabulario Gramtica Pronunciacin
Cohesin
8 puntos 8 puntos 8 puntos 8 puntos
8 puntos
Contesta de acuerdo Tiene un adecuado
No titubea y se Manifiesta control de Su
a lo que se le repertorio de palabras y
expresa con las estructuras pronunciacin
pregunta utilizando las utiliza en contextos
facilidad. gramaticales del nivel. es comprensible.
oraciones completas sociales bsicos.

0-2 puntos
0-2 puntos 0-2 puntos 0-2 puntos 0-2 puntos
Su
Titubea y tiene No contesta No cuenta con un No utiliza las estructuras
pronunciacin
dificultad para coherentemente a lo repertorio de palabras gramaticales del nivel
no es
expresarse. que se le pregunta. para el nivel. correctamente.
comprensible.
3 puntos
Comparte caractersticas de los descriptores 2 y 4
4-5 puntos
4-5 puntos
4-5 puntos 4-5 puntos Su
Frecuentemente 4-5 puntos
A menudo Con dificultad utiliza las pronunciacin
contesta Su repertorio es limitado
titubea para estructuras gramaticales es
coherentemente lo para el nivel.
expresarse. del nivel. frecuentemente
que se le pregunta.
comprensible.
6 puntos
Comparte caractersticas de los descriptores 5 y 7

7-8 puntos
7-8 puntos 7-8 puntos 7-8 puntos
7-8 puntos Su
No titubea y se Su repertorio de Siempre utiliza las
Logra contestar pronunciacin
expresa con palabras es amplio, de estructuras gramaticales
coherentemente siempre es
facilidad. acuerdo al nivel. del nivel correctamente.
comprensible.

Estos criterios de evaluacin han sido adaptados de acuerdo a los estndares establecidos por el Marco Comn Europeo Nivel B1. El alumno que
obtenga 40 puntos en este examen es capaz de entender y emplear frases y oraciones simples de acuerdo al Programa Analtico de Ingls 5 del
Departamento Universitario de Ingls.


Anexo 2: Vocabulario y estructuras gramaticales

Unidad 3: Job Skills

Tema 3.1 Applying for a Job
Vocabulario Lenguaje Contextualizado
Solicitud de empleo
Job application, Candidate, Overtime Im writing to apply for the
Duties, Degree, Computer literate, Foreign languages, Availability position of Sales Representative.
Parts of a Rsum
Personal details, Education, Work experience, Hobbies and interests,
Other skills
Job advertisements
Skills, (to) assist,(to) oversee, Deadline, Literacy, Duty, Qualification,
Desirable, Essential, Flexibility, Previous
Expressions for a Covering letter
Dear Ms./Mr., I saw your advertisement in, My background
includes, Most recently, I worked on, Previously, I worked, In
addition to this experience, I also bring to the table, I enclose/attach
my rsum, I am confident that I can offer, Feel free to call me at .
to arrange an interview, Thank you for your time, I look forward to,
Sincerely, Regards, Truly yours

The basic elements of a cover letter
1. Greeting: Address your cover letter to the proper person.

2. Opening: Write a personable, inviting opening paragraph that
highlights how your skills are a perfect fit to the job.
3. Hook: Highlight your past achievements as they relate to the job
you're applying for.
4. Skills: Highlight additional relevant skills, such as computer
languages or certifications.
5. Close: Briefly recap your strengths as a candidate, and include
your contact information.


Tema 3.2 Job Interview

Cualidades para el trabajo Could you tell me something
Honest, Reliable, Punctual, Energetic, Motivated, Show initiative, about yourself?
Team player, Confident, Hardworking, Positive attitude, Quick learner Im good at working on my
own, not so much a team
Debilidades para el trabajo player. Im very organized
Being distracted, Gossiping, Taking time off, Complaining, Job and self-motivated.
hopping, Constant chattering, Being selfish, Texting, Using cell phones
at work Can you tell us about your
working experience?
Other words I worked as a customer
Work experience, qualifications, employer, employee, interviewer, adviser in a call center for 2
interview, interviewee, candidate, rsum, years.
head hunter

Useful expressions
Im good at

Common questions asked in an interview:
Tell me about yourself.
What were your main responsibilities in your last job?
What is your biggest accomplishment?
What are your greatest strengths / weaknesses?
Why do you want to work for this company?
What are your career goals? Future plans?
What things are most important to you in a work situation?
If you had a choice, would you prefer to work alone or as part of a
team?
Why?
Why do you want to leave your current job? / Why did you leave
your last job?
What are your hobbies?
What salary are you expecting?
When can you start?
Do you have any question?

Tema 3.3 Business Meetings
Lenguaje
Vocabulario Gramatica
Contextualizado
Actividades cotidianas laborales Reported Yesterday the CEO
for management type jobs in a company or office: Manage, Speech said that the sales
organize, supervise Statements annual report was
for teaching and caring type jobs: and already available.
Teach, train, help, look after Commands He also told us to
for construction, technology and jobs with machines: work on the


Build, test, develop, design, program, repair, check marketing plans for
for jobs where communication is important: next year. He asked
write, phone, talk, listen to, meet, attend / have meetings, do us not to forget the
the paperwork, make appointments, make phone calls, make approved budget.
decisions
for financial and planning type jobs:
analyze, assess, evaluate, work out, prepare, plan, invest
for sales and marketing type jobs:
buy, sell, import, export, market, purchase
for driving and logistics type roles:
drive, deliver, transport
Meetings
Absent, accomplish, adjourn, agenda, boardroom,
brainstorm, chairperson, conference call, consensus,
deadline, speaker, opening remarks, strategy, wrap up
Tema 3.4 May I Speak to?
Making contact: Thank you for holding. Good morning,
This is (personal name) I'll connect you now Continental Tires, how
speaking Giving negative information: can I help you?
Could I speak to ...please? I'm afraid he's not available. Could I speak to someone at
I'd like to speak to ... Could you call back later? the Accounting Department?
Taking a call: I'm afraid you have the wrong Im calling about
(personal name) number. Im sorry I cant hear you
speaking. Telephone problems: very well.
Can I help you? I'm afraid I can't hear you. Im sorry. Mr. Brown is
Asking for a name / Are you still there? not in. May I take a
information: Leaving / Taking a message: message?
Who's speaking? Can I leave / take a message? Please ask him to ring
Where are you calling Would you like to leave a message? me. This is Mr. Cruz
from? Could you give him/her a from
Asking the caller to wait: message?
Could you hold on please? Could you ask him/her to call me
Just a moment please. back?
Connecting: Could you tell him/her that I
called?


Anexo 3: Instrucciones para prcticas autnomas

Empaquetado de archivos
El embanquetado y compresin de archivos es una tcnica que te permite:
Agrupar varios archivos en uno solo, al archivo generado se le conoce como paquete.
Reducir el peso de los archivos mediante un proceso de compactacin. La reduccin del peso
depender de los tipos de archivos que se estn comprimiendo.
Una vez realizado en empaquetado y compresin de los archivos se genera un nuevo archivo que
generalmente tendr una extensin .ZIP o .RAR (siendo estas las ms comunes), sin embargo tambin
existen otras opciones que no son comnmente usadas .cab, .gz, .z, etc.
El archivo generado a travs de la compresin de archivos puede ser trabajado y manipulado como
cualquier otro archivo en tu computadora, es decir pude ser:
Eliminado
Copiado
Duplicado
Movido de carpeta
Enviado por correo electrnico (siempre y cuando el peso del archivo lo permita)
Cargado en una plataforma (siempre y cuando el peso del archivo y la plataforma lo permita)
El cono comnmente usando para los archivos comprimidos es:
Utilizando sistemas Windows

El empaquetado o compresin de los archivos se puede realizar mediante diversos programas, los ms
comunes son WINRAR, WINZIP, CAB, etc. En el caso de Windows, este ya trae una aplicacin por defecto
que te da la posibilidad de realizar el empaquetado y compresin sin necesidad de instalar programas
adicionales.
El proceso bsico para comprimir archivos en Windows es:
1. Seleccionar la carpeta, archivo o archivos que queremos comprimir
2. Colocar el puntero del mouse sobre uno de los archivos o carpeta seleccionada
3. Dar clic con el botn derecho del mouse
4. En el men que se desplegar seleccionar la opcin Enviar a
5. En el submen mostrado seleccionar la opcin Carpeta comprimida (en zip)


6. Se comenzar el proceso de compresin (esto puede tardar varios segundos o minutos, todo
depender de la cantidad de archivos y su peso original)

7. Aparecer un nuevo archivo el cual contiene en su interior todos los archivos que se han
empaquetado y comprimido.
Toma en cuenta que este cono puede variar si en tu computadora tienes instalado algn programa
especfico para el empaquetado de archivos.
Compresin de archivo usando sistemas IOS MAC

El sistema operativo IOS de MAC tambin incluye la funcionalidad que permite empaquetar y comprimir
archivos sin necesidad de instalar algn programa adicional, los pasos que debes hacer son los
siguientes:
1. Abrir el programa Finder que te permite explorar por los archivos de tu sistema o memorias.
2. Seleccionar la carpeta, archivo o archivos que se deseen empaquetar.


3. Coloca el puntero del mouse sobre uno de las carpetas o archivos seleccionados
4. Presiona la tecla Ctrl y da clic sobre el archivo
5. En el men desplegable que te aparecer selecciona la opcin Compress X tems donde X
representa la cantidad de archivos seleccionados en el paso 2.

6. Aparecer un nuevo archivo el cual contiene en su interior todos los archivos que se han
empaquetado y comprimido.


Listado de referencia de las imagines utilizadas.

33 LCC Mara Guadalupe Chvez Porras
34 https://pixabay.com/p-2032972/?no_redirect
35 <a href="http://www.freepik.es/psd-gratis/plantilla-de-curriculum-vitae-
editable_716578.htm">Diseado por Freepik</a>
36 https://image.flaticon.com/icons/svg/558/558936.svg
37 http://ledger-paper.org
41 https://cdn.pixabay.com/photo/2012/02/23/08/36/beautiful-15704_960_720.jpg
42 https://www.dailyinfo.co.uk/boxadfolder/oct2017/getting_heard-office-061017.gif
43 https://i.pinimg.com/564x/b5/8c/32/b58c32d35b916d69e0ae507b840cb892.jpg
44 http://businesszone.ghqtfco9k6baqenwtb.netdna-cdn.com/wp-
content/uploads/2016/02/hard-skills-vs-soft-skills-Infographic.jpg
45 http://agift.my/sites/default/files/images/job%20ad.jpg
46 https://image.freepik.com/foto-gratis/empresaria-lider-en-la-oficina-moderna-con-workpeople-
empresarios_1139-954.jpg
https://upload.wikimedia.org/wikipedia/commons/3/3c/Steve_Jobs_with_MacBook_Air.jpg
https://www.flickr.com/photos/21468527@N07/2082102843/
https://www.flickr.com/photos/66193617@N07/6632343527/
http://maxpixel.freegreatpicture.com/static/photo/1x/Sew-The-Seamstress-Thread-Factory-
Clothing-Shop-1611902.jpg
http://xeu.com.mx/contenidos/imagenes/noticias/uploads/images/2017/21462824_13735908
26091360_5495790810148046380_n.jpg
47 LCC Luca Chvez Delgado
48 https://commons.wikimedia.org/wiki/File:Interview_-_HSG_TALENTS_Conference.jpg
49 https://pixabay.com/es/entrevista-superiores-personal-2204251/
https://media1.popsugar-assets.com/files/thumbor/f_suPoAyTQ73Iv6ikow8qsbxkEc/fit-
in/550x550/filters:format_auto-!!-:strip_icc-!!-
/2012/02/06/3/192/1922729/3d4b85f777cbf3a8_cell-phone.jpg
https://www.google.com.mx/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=&url=https
%3A%2F%2Fthumbs.dreamstime.com%2Ft%2Fsmiling-businessmen-discussion-young-business-
people-talking-to-each-other-40191415.jpg&psig=AOvVaw24is6-
22ifkB1W70yRtmVx&ust=1507333699657618
text messages https://www.youtube.com/watch?v=r-JV6xrib1I
Audio http://www.esl-lab.com/meet/meetrd1.htm
http://www.baires4.com.ar/wp-content/uploads/2017/01/18.png
Speaking https://openclipart.org/download/271507/1485182271.svg
Writing https://pbs.twimg.com/profile_images/687583318712389632/ijMeCvQI.png
Reading https://novelblogs.com/wp-content/uploads/2016/04/reader-white-noborder.jpg
Video https://image.flaticon.com/icons/svg/23/23697.svg
Listening http://static1.squarespace.com/static/5512340be4b00232fd4e6335/552a35d


DIRECTORIO
M. en Arq. Manuel Fermn Villar Rubio
Rector
Dr. Anuar Abraham Kasis Ariceaga
Secretario General
Arq. Dolores Lastras Martnez
Secretaria Acadmica
M.A.B. Ricardo Medina Cerda
Director del Departamento Universitario de Ingls

COORDINADORES DUI
Claudia Rodrquez Tienda
Eunice De Lara Bashulto
Laura Patricia Martnez Rodrguez
Lourdes Martnez Cerda
Luis Martnez Hernndez
Miriam Rosalba Hernndez del bosque
Paola Magdal Torres Manzanares,
Sarah Vidales Flix
Sonia Derreza Castaeda

MIEMBROS DE LA COMISIN DE MATERIALES:
Ana Mara Gama Torre
Luca Chvez Delgado
Mara Guadalupe Chvez Porras
Esther Alicia Guadalupe Robles Anaya
Ricardo Gloria Ramrez
Hayde Morquecho Rocha

ASESORA PEDAGGICA Y TECNOLGICA DE PARTE DE SECRETARA ACADMICA
Mara Alejandra Camacho Hernndez
Jose Jess Rodriguez Sanchez
Julio Cesar Garca Ramrez
Liliana Vanessa Lozoya Daz


UASLP @2016
Este documento es parte de los materiales generados para los estudiantes de la Universidad Autnoma
de San Luis Potos (UASLP) como apoyo a los cursos de Programa Universitario de Ingls impartidos a
travs del Departamento Universitario de Ingls. Las imgenes utilizadas fueron tomadas de repositorios
con licenciamiento que permite su uso acadmico. Este material se distribuye exclusivamente con fines
acadmicos, no se permite cualquier modalidad de lucro con este material. La UASLP no se hace
responsable de los usos no autorizados de este material.

2017. V 1 | UASLP - DUI Knowledge without BORDERS.

Ingles 5 U3

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CUADERNO

2017. V 1 | UASLP - DUI Knowledge without BORDERS.

1.1. Evaluacin formativa ........................................................................................................................ 40

Unit 3: Job skills

duty - essential - deadline - salary - Overseeing -

1. The ______________________ is not mentioned in this ad.

1. A Purchasing Manager earns _____ a year.

a) flexibility b) job application c) deadline d) availability e) full-time f) apply for a job

ACTIVITY 3.1.3 MY RSUM

ACTIVITY 3.1.4 JOB APPLICATION

Applicants chronicle their employment history in the 6 ______________________ section which

C. Fill in this job application.

ACTIVITY 3.1.5 EMAIL OR PHONE?

interesting - Masters Degree - boring - rsum - secretary - academic training - age -

work experience - executive management assistant

5. Ms. Thomson likes Marias ________________________.

6. Maria will send her________________________ to Ms. Thomson

Jobseekers questions Headhunters questions

ACTIVITY 3.1.6 A COVER LETTER

ACTIVITY 3.1.7 SKILLS

1. The candidate has a qualification in accounting. _______

conflict resolution designing graphics patience programming languages

public speaking operating machinery flexibility web design

3.2 Job Interview

ACTIVITY 3.2.2 THE TOUGHEST QUESTION

ACTIVITY 3.2.3 THE PERFECT CANDIDATE

ACTIVITY 3.2.4 THE INTERVIEW

Taken from: https://www.thoughtco.com/interview-basics-1210228

C. Read the text again and answer the questions.

1. Why is it important to talk about your previous job experience?

2. How good is it to mention your English studies? Why?

3. Which attitude should you have during the interview?

ACTIVITY 3.2.5 LOOKING FOR A JOB

Cumplimiento Coherencia Gramtica Ortografa y

ACTIVITY 3.2.6 DOS AND DONTS DURING A JOB INTERVIEW

Research the company and the position youre applying for.

ACTIVITY 3.2.9 THE JOB INTERVIEW

B. Now change roles.

3.3 Business Meetings

(beep) Call me back at 555-8925. Ill be here until five

B. Complete the following sentences using Reported Speech.

C. The difference between the verbs say and tell is:

And in the past form, said is pronounced as in bed. SED

ACTIVITY 3.3.2 TAKING A MESSAGE

ACTIVITY 3.3.3 READING NOTES

Test the new prototype! Purchase the new model! and

Please, go to the principals office! Dont smoke in the house!

ACTIVITY 3.3.4 MESSAGES

ACTIVITY 3.3.5 HE/SHE SAID

1. Please tell Paul 3. Please tell Eduardo

2. Will you please ask

Now write the messages in reported speech in your notebook.

D. Find the following vocabulary about business meetings in the wordsearch.

Now match the words with their meanings below.

3.4 May I speak to?

Claire: Hello, finance department.

Jennifer: Thanks very much for your help, bye!

Making contact: Giving negative information:

Taking a call: Taking a message:

ACTIVITY 3.4.2 CAN I TAKE A MESSAGE?

B. Practice the following conversations with a classmate. Change roles.

ACTIVITY 3.4.3 IMPROVE YOUR PHONE SKILLS

Amy: Hello, Daneline this is Amy. How may I help you?

Dialogue: Los alumnos en pares graban la conversacin del ejercicio F de la actividad