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(RESULTS AND DISCUSSION)

This chapter provided the gathered data and the researchers analysis and interpretation

of the results of the distributed surveys. The data were presented in a clear and concise

form, most which used tables.

1. The Profile of the Respondents in Terms of Age, Sex, Length of Service and

Monthly Income

the Age of the Respondents

21 10 9.2

22 23 21.1

23 29 26.6

24 26 23.9

25 14 12.8

26 7 6.4

Total 109 100.0

Table 1 shows the frequency and percentage distribution of the 109 BSHM

graduated SY 2010 2011. Twenty nine (29) respondents have age of 23 which

comprises 26.6%, followed by age 24 (26, 23.9%), age 22 (23, 21.1%), age 25 (14,

12.8%), age 21 (10, 9.2%) and age 26 (7, 6.4%).

Also, it can be seen in Table 1 that the mean age of the respondents is 23.29 years

old.

Sex of the Respondents

Male 57 52.3

Female 52 47.7

Total 109 100.0

Table 2 presents the frequency and percentage distribution of the respondents.

Among the 109 graduates of BSHM batch 2010-2011, majority of them are male (57,

52.3%) and the remaining are female (52, 47.7%).

of the Respondents

Less than 10 years 39 35.8

10 years and above 46 42.2

20 years and above 24 22.0

Total 109 100.0

Table 3 illustrates the frequency and percentage distribution of the Length of Service of

the Respondents. We can see that forty six (46) of the respondents correspondence to

42.2% has been 10 years and above in the service, followed by less than 10 years (39,

35.8%) and 20 years and above (24, 22.0%) respectively.

of the Respondents

Less than half a million 28 25.7

Less than a million 52 47.7

1 - 5 million 23 21.1

Less than 10 million 6 5.5

Total 109 100.0

The frequency and percentage distribution of the Monthly Income of the Respondents

shown in Table 4. The monthly income with less than a million has 52 respondents with

47.7%, followed by less than half a million (28, 25.7%), 1 5 million monthly income (23,

21.1%), and less than 10 million monthly income (6, 5.5%)

Table 5. Frequency and Percentage Distribution of the Number of Staff

of the Respondents

Less than 20 44 40.4

20 - 30 44 40.4

30 - 40 20 18.3

40 - 50 1 .9

Total 109 100.0

Table 5 shows the frequency and percentage distribution of the Number of Staff of the

Respondents. As seen, the number of staff with less than 20 and 20 30 staff has the

same respondents of 44 and 40.4%, followed by 30 40 number of staff with 20

respondents and 18.3%. Last, 40 50 number of staff (1, 0.9%)

of the Respondents

Fine Dining 16 14.7

Casual Style 45 41.3

Family Style 25 22.9

Buffer Style 16 14.7

Others 7 6.4

Total 109 100.0

The frequency and percentage distribution of the Type of Service of the Respondents

shown in Table 6. The Casual Style type of service has the highest respondents of 45 with

41.3%, next is the Family Style type of service (25, 22.9%), the Fining Dining and Buffer

Style type of service has the same 16 respondents and 14.7%. Lastly, is the others with 7

respondents, 6.4%.

2. Assessment of the Job Competencies of BSHM Graduated SY 2010 2011.

Verbal

Job Competencies Weighted Mean sd

Interpretation

1. Ability to work in a cultural diverse work

4.450.67 Great Extent

environment

2. English conversation skills 4.420.71 Great Extent

3. Flexibility, adaptability, ability to work under

4.400.72 Great Extent

pressure

4. Independence & ability to assume responsibility

4.350.77 Great Extent

of one's work

5. Entrepreneurial/ Business/ Finance Skills 4.340.84 Great Extent

6. Result-orientation and ability to deliver results on

4.280.79 Great Extent

time

7. Management and leadership skills 4.250.75 Great Extent

8. Problem-solving/ Decision making 4.230.78 Great Extent

Table 7 depicts the job competencies of 109 BSHM graduates SY 2010-2011. Among the

15 job competencies considered in the study, ability to work in a cultural diverse work

environment obtained the highest weighted mean of 4.45 interpreted to be great extent,

followed by English conversation skills (4.42, great extent), flexibility, adaptability, ability

to work under pressure (4.40, great extend), independence & ability to assume

responsibility of one's work (4.35, great extend), Entrepreneurial/ Business/ Finance

Skills (4.34, great extend), result-orientation and ability to deliver results on time (4.28,

great extend), management and leadership skills (4.25, great extend), problem-

solving/decision making (4.23, great extend), technical and practice skills (4.22, great

extend), critical/analytical thinking (4.09, great extend), initiative/creativity (4.01, great

extend), correspondence/letter writing skills (3.59, great extend), research/technical

reporting skills (3.45, great extend), basic computed skills (3.37, great extend).

The job competency theoretical knowledge/ Conceptual skills got the lowest weighted

mean of 3.19 which means good extent.

3. The Comparison Between the Job Competencies When the BSHM Graduates are

Grouped According to their Profile

Conceptual Skills When the BSHM Graduates are Grouped According to their Age Using

ANOVA

Job Std. F- p-

Age Mean

Deviation Decision Remark

Competency value value

21 3.10 .316

22 3.30 1.105

Theoretical 23 3.17 1.167 Do not

Knowledge / Reject the Not

24 3.15 1.190 0.079 0.995

Conceptual null Significant

25 3.21 1.051

Skills hypothesis

26 3.14 .378

Total 3.19 1.041

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 8 displays the comparison on the job competency in terms of theoretical knowledge

/ conceptual skills when the BSHM graduates are grouped according to their age using

ANOVA. The obtained p-value of 0.995 is greater than the level of significance, 0.05. This

indicates that the null hypothesis stating that there's no difference between the means is

not rejected. Thus, it cannot be concluded that a significant difference exists between the

respondents in terms of this approach.

Table 9. Comparison on the Job Competency in Terms of Technical and Practice Skills

When the BSHM Graduates are Grouped According to their Age Using ANOVA

Job Std. F- p-

Age Mean

Deviation Decision Remark

Competency value value

21 4.00 .471

22 4.04 .928

23 4.41 .628 Do not

Technical

Reject the Not

and Practice 24 4.15 .784 0.958 0.447

null Significant

Skills 25 4.36 .745

hypothesis

26 4.29 .756

Total 4.22 .750

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 9 presents the comparison on the job competency in terms of technical and practice

skills when the BSHM graduates are grouped according to their age using ANOVA. The

obtained p-value of 0.447 is greater than the level of significance, 0.05. This indicates that

the null hypothesis stating that there's no difference between the means is not rejected.

Thus, it cannot be concluded that a significant difference exists between the respondents

in terms of this approach.

Table 10. Comparison on the Job Competency in Terms of English Conversation Skills

When the BSHM Graduates are Grouped According to their Age Using ANOVA

Job Std. F- p-

Age Mean

Deviation Decision Remark

Competency value value

21 4.30 .483

22 4.39 .839

Conversation 24 4.65 .629 3.019 0.014 null Significant

Skills 25 4.71 .611 hypothesis

26 4.71 .488

Total 4.42 .711

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 10 depicts the comparison on the job competency in terms of English conversation

skills when the BSHM graduates are grouped according to their age using ANOVA. The

obtained p-value of 0.014 is less than the level of significance, 0.05. This indicates that

the null hypothesis stating that there's no difference between the means is rejected. Thus,

it can be concluded that a significant difference exists between the respondents in terms

of this approach.

Table 11. Comparison on the Job Competency in Terms of Correspondence / letter writing

skills When the BSHM Graduates are Grouped According to their Age Using ANOVA

Job Std. F- p-

Age Mean

Deviation Decision Remark

Competency value value

21 3.80 1.229

22 3.65 1.112

23 3.55 .910 Do not

Correspondence Reject the Not

24 3.69 .884 0.519 0.761

/ letter writing null Significant

25 3.29 .726

skills hypothesis

26 3.43 .535

Total 3.59 .935

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 11 presents the comparison on the job competency in terms of correspondence /

letter writing skills when the BSHM graduates are grouped according to their age using

ANOVA. The obtained p-value of 0.761 is greater than the level of significance, 0.05. This

indicates that the null hypothesis stating that there's no difference between the means is

not rejected. Thus, it cannot be concluded that a significant difference exists between the

respondents in terms of this method.

Table 12. Comparison on the Job Competency in Terms of Research / technical reporting

skills When the BSHM Graduates are Grouped According to their Age Using ANOVA

Job Std. F- p-

Age Mean

Deviation Decision Remark

Competency value value

21 3.70 .949

22 3.22 1.347

Research / 23 3.34 1.261 Do not

technical Reject the Not

24 3.46 1.029 0.663 0.653

reporting null Significant

25 3.86 1.099

skills hypothesis

26 3.43 .976

Total 3.45 1.159

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

technical reporting skills when the BSHM graduates are grouped according to their age

using ANOVA. The obtained p-value of 0.653 is greater than the level of significance, 0.05.

This indicates that the null hypothesis stating that there's no difference between the means

is not rejected. Thus, it cannot be concluded that a significant difference exists between

the respondents in terms of this style.

Finance Skills When the BSHM Graduates are Grouped According to their Age Using

ANOVA

Job Std. F- p-

Age Mean

Deviation Decision Remark

Competency value value

21 4.70 .483

22 3.91 1.125

23 4.21 .819 Reject the

Entrepreneurial

24 4.38 .697 3.060 .013 null Significant

/ Business /

25 4.71 .611 hypothesis

Finance Skills

26 4.86 .378

Total 4.34 .841

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 13 displays the comparison on the job competency in terms of entrepreneurial /

business / finance skills when the BSHM graduates are grouped according to their age

using ANOVA. The obtained p-value of 0.013 is less than the level of significance, 0.05.

This indicates that the null hypothesis stating that there's no difference between the means

is rejected. Thus, it can be concluded that a significant difference exists between the

respondents in terms of this approach.

Table 25. Comparison on the Job Competency in Terms of Technical and Practice Skills When

the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 4.35 .641

Do not Reject

Technical and Not

Female 4.08 .837 3.722 .056 the null

Practice Skills Significant

hypothesis

Total 4.22 .750

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 25 shows the comparison on the job competency in terms of technical and practice

skills when the BSHM graduates are grouped according to their sex using T-TEST. The

obtained p-value of 0.056 is greater than the level of significance, 0.05. This indicates that

the null hypothesis that there's no difference between the means is not rejected. Hence,

it cannot be concluded that a significant difference exists between the respondents in

terms of this method.

Table 26. Comparison on the Job Competency in Terms of English Conversation Skills When

the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 4.46 .629

English Do not Reject

Not

Conversation Female 4.38 .796 .273 .602 the null

Significant

Skills hypothesis

Total 4.42 .711

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

Table 26 displays the comparison on the job competency in terms of English conversation

skills when the BSHM graduates are grouped according to their sex using T-TEST. The

obtained p-value of 0.602 is greater than the level of significance, 0.05. This indicates that

the null hypothesis that there's no difference between the means is not rejected. Hence,

it cannot be concluded that a significant difference exists between the respondents in

terms of this approach.

Table 27. Comparison on the Job Competency in Terms of Correspondence / letter writing skills

When the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 3.72 .901

Correspondence Do not Reject

Not

/ letter writing Female 3.44 .958 2.418 .123 the null

Significant

skills hypothesis

Total 3.59 .935

Note: If the p-value is less than 0.05 (level of significance), the decision is to reject Ho, otherwise accept.

letter writing skills when the BSHM graduates are grouped according to their sex USING

T-TEST. The obtained p-value of 0.123 is greater than the level of significance, 0.05. This

indicates that the null hypothesis that there's no difference between the means is not

rejected. Hence, it cannot be concluded that a significant difference exists between the

respondents in terms of this approach.

Table 28. Comparison on the Job Competency in Terms of Research / technical reporting skills

When the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 3.53 1.136

Research / Do not Reject

Not

technical Female 3.37 1.189 .522 .471 the null

Significant

reporting skills hypothesis

Total 3.45 1.159

Table 28 presents the comparison on the job competency in terms of research / technical

reporting skills when the BSHM graduates are grouped according to their sex using T-

TEST. The obtained p-value of 0.471 is greater than the level of significance, 0.05. This

indicates that the null hypothesis that there's no difference between the means is not

rejected. Hence, it cannot be concluded that a significant difference exists between the

respondents in terms of this style.

Table 29. Comparison on the Job Competency in Terms of Entrepreneurial / Business / Finance

Skills When the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 4.46 .758

Entrepreneurial Do not Reject

Not

/ Business / Female 4.21 .915 2.327 .130 the null

Significant

Finance Skills hypothesis

Total 4.34 .841

business / finance skills when the BSHM graduates are grouped according to their sex

using T-TEST. The obtained p-value of 0.13 is greater than the level of significance, 0.05.

This indicates that the null hypothesis that there's no difference between the means is not

rejected. Hence, it cannot be concluded that a significant difference exists between the

respondents in terms of this approach.

Table 30. Comparison on the Job Competency in Terms of Basic Computer Skills When the

BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 3.39 1.048

Do not Reject

Basic Computer Not

Female 3.35 .814 .048 .826 the null

Skills Significant

hypothesis

Total 3.37 .939

Table 30 displays the comparison on the job competency in terms of basic computer skills

when the BSHM graduates are grouped according to their sex using T-TEST. The

obtained p-value of 0.826 is greater than the level of significance, 0.05. This indicates that

the null hypothesis that there's no difference between the means is not rejected. Hence,

it cannot be concluded that a significant difference exists between the respondents in

terms of this approach.

Table 31. Comparison on the Job Competency in Terms of Management and Leadership skills

When the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 4.30 .731

Management Do not Reject

Not

and Leadership Female 4.19 .768 .544 .462 the null

Significant

skills hypothesis

Total 4.25 .747

Table 31 shows the comparison on the job competency in terms of management and

leadership skills when the BSHM graduates are grouped according to their sex using T-

TEST. The obtained p-value of 0.462 is greater than the level of significance, 0.05. This

indicates that the null hypothesis that there's no difference between the means is not

rejected. Hence, it cannot be concluded that a significant difference exists between the

respondents in terms of this method.

Table 32. Comparison on the Job Competency in Terms of Problem-solving / Decision making

When the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 4.33 .740

Problem-solving Do not Reject

Not

/ Decision Female 4.12 .808 2.160 .145 the null

Significant

making hypothesis

Total 4.23 .777

decision making when the BSHM graduates are grouped according to their sex using T-

TEST. The obtained p-value of 0.145 is greater than the level of significance, 0.05. This

indicates that the null hypothesis that there's no difference between the means is not

rejected. Hence, it cannot be concluded that a significant difference exists between the

respondents in terms of this approach.

Table 33. Comparison on the Job Competency in Terms of Critical / Analytical thinking When

the BSHM Graduates are Grouped According to their Sex Using T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Male 4.02 .694

Critical / Do not Reject

Not

Analytical Female 4.17 .734 1.293 .258 the null

Significant

thinking hypothesis

Total 4.09 .714

Table 33 depicts the comparison on the job competency in terms of critical / analytical

thinking when the BSHM graduates are grouped according to their sex using T-TEST. The

obtained p-value of 0.258 is greater than the level of significance, 0.05. This indicates that

the null hypothesis that there's no difference between the means is not rejected. Hence,

it cannot be concluded that a significant difference exists between the respondents in

terms of this approach.

Table 34. Comparison on the Job Competency in Terms of Result-orientation and ability to

deliver results on time When the BSHM Graduates are Grouped According to their Sex Using

T-Test

Job Std. F- p-

Sex Mean

Deviation Decision Remark

Competency value value

Result- Male 4.30 .731

Do not Reject

orientation and Not

Female 4.25 .860 .100 .752 the null

ability to deliver Significant

hypothesis

results on time Total 4.28 .792

Table 34 displays the comparison on the job competency in terms of result-orientation and

ability to deliver results on time when the BSHM graduates are grouped according to their

sex using T-TEST. The obtained p-value of 0.752 is greater than the level of significance,

0.05. This indicates that the null hypothesis that there's no difference between the means

is not rejected. Hence, it cannot be concluded that a significant difference exists between

the respondents in terms of this approach.

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