HOTEL SECURITY OPERATIONS

(300 Hours)

Course Description:
This course is an overview of security operations in hospitality environments takes the students
through practical and easy to understand methods and best practices for establishing or
improving a professional, proactive proprietary security force. The course stresses the importance
of prevention and investigation into the root causes of incidents as a tool for avoiding future
undesirable events.

This course also takes the learner through a logical and methodical process to first evaluate what
risks are inherent to hospitality environments, how to asses those risks through threat and
vulnerability assessments and methods to mitigate, eliminate or transfer them.

Course Objectives:
Upon completion of this course, the students will be able to:
1. Become more aware on the methods and best practices in establishing and improving a
professional, proactive security workforce;
2. Understand how prevention and investigation into the root causes of incidents as a tool for
avoiding future undesirable events;
3. Use a logical and methodological process in evaluating risks inherent to hospitality
environments;
4. Synthesize on how to assess risks through threats and vulnerability assessments
methods;
5. Use methods to mitigate, eliminate, or transfer risks inherent to hospitality environments;
6. Utilize a positive approach in the protection of people over assets in the process of their
everyday business;
7. Understand the concept of security personnel training in guest protection management;
8. Follow the three step approach in protecting guests and property;
9. Understand the security function in protecting guests, employees and property;
10. Become aware of important security functions in protecting individual rights, the right to
privacy and the guest desire to enjoy the facilities, and its contribution to the revenue
stream;
11. Realize the importance a balanced security obligation, or duty, and provide a reasonable
care from foreseeable harm by the hotel to avoid incidents and litigations;
12. Follow a practical, reasonable, and cost effective ways to accomplish in balancing guest
enjoyment with guest protection.

Approximate Time
Course Outline
(Hours)
Lecture,
Knowledge, Understanding, and Proficiency Demonstration, and
Practical Work
DAY 1
Orientation: Course Overview and Program Guidelines 1.0
Adhere to Safety and Security Precautions 1.0
Planning Process Risk Assessment 2.0
Create a Security Plan 1.0
Essential Security Policies 2.0
DAY 2
Preparing a Security Manual 2.0
Concepts of a Training Manual 2.0
Emergency Procedures Manual 2.0
Creating an Incident Action Plan 2.0
DAY 3
Security Department Dimensions 1.0
Introduction to Specialized Training 2.0
Safety and Security Awareness Program 2.0
Physical Security Putting Plan Into Action 2.0
 Course Code CSM1
PHIL.STUDY ABROAD CONSULTANTS, INC. Revision No.
Effectivity Date: November 2017
Page No.
COURSE OUTLINE 2 of 3

Patrol Procedures 1.0

DAY 4
Alarm and Camera Systems 1.0
Various Software Programs and Video System 1.0
Lost and Found Procedures 1.0
Emergency Response and Procedures 1.0
Examining Response Planning 1.0
Specific Response to Certain Emergencies 1.0
Essential Security Investigations and Procedures 1.0
DAY 5 to DAY 34
Designated Security Duties and Security Patrol 268
TOTAL 300 Hours

Note: Instructors should note that outlines are suggestions only as regards to sequence and length
of time allocated to each objective. These factors may be adapted by lecturers to suit individual
groups of student-trainees depending on their experience, ability, equipment, and staff available for
training.
 HOTEL SECURITY OPERATIONS

Period / Day Session-1 Session-2 Session-3 Session-4 Session-5 Session-6 Session-7

Competence 1 Competence 1 Competence 1 Competence 1 Competence 1
Orientation: Course Adhere to Safety Understanding the Create a Security Follow Essential
Day 1 Overview and and Security Planning Process of Plan Security Policies
Program Precautions Risk Assessment
Guidelines
Competence 1 Competence 1 Competence 1
Competence 1
Day 2 Preparing a Concepts of a Emergency Creating an Incident
Security Manual Training Manual Procedures Manual
Action Plan
Competence 1 Competence 1 Competence 1
Competence 1 Competence 1
Security Introduction to Safety and Security
Physical Security Essential Patrol
Day 3
Department Specialized Training Awareness Program
Putting Plan Into Procedures
Dimensions Action
Competence 1 Competence 1 Competence 1 Competence 1 Competence 1 Competence 1 Competence 1
Alarm and Camera Various Software Lost and Found Emergency Examining Specific Response Essential Security
Day 4
Systems Programs and Video Procedures Response and Response Planning to Certain Investigations and
System Procedures Emergencies Procedures
DAY 5
To Competence 1 Designated Security Duties and Security Patrol.
DAY 34