Work Team is a collection of three or more individuals who interact intensively to
provide an organizational product, plan, decision, or service. Before calling a group of individuals a team, several factors should be considered Identification is the extent to which group members identify with the team rather than with other groups. According to Donnellon (1996), for the committee to be considered a team, those same words would need to refer to the committee: for example, How can we convince the accounting department? or Our solution is a good one. Interdependence In a team, members need and desire the assistance, expertise, and opinions of the other members. If a team member can perform her job without the assistance of others, the team would not meet the definition of a group. Power Differentiation In a team, members try to decrease power differentiation by treating others as equals and taking steps to ensure equality. In groups that are not teams, members challenge, correct, and interrupt each other, give orders, and use sarcasm. Social Distance In a team, members try to decrease social distance by being casual, using nicknames, and expressing liking, empathy, and common views. Non-team members use formal language and forms of address, excessive politeness, and impersonal conversations. Conflict Management Tactics Team members respond to conflict by collaborating, whereas non-team members respond by forcing and accommodating. In non-teams, members react to conflict by threatening, directing, or giving in. In teams, members try to understand the others views, make attempts to compromise, and use nonthreatening tones (Donnellon, 1996). Negotiation Process In teams, members negotiate in a win-win style in which the goal is for every person to come out ahead. In non-teams, members negotiate so that they win and the other members lose. Permanency that is, some teams are designed to work together permanently, whereas others are formed to solve a particular problem and then are expected to dissolve. Proximity of their members. Members of surgical teams, baseball teams, and the cast of a Broadway play not only are task interdependent but work physically close to one another. Types of Teams Teams will be classified into the four categories determined by Cohen and Bailey (1997): 1. Work teams Consist of groups of employees who manage themselves, assign jobs, plan and schedule work, make work-related decisions, and solve work- related problems. They are typically formed to produce goods, provide service, or increase the quality and cost-effectiveness of a product or system. 2. Parallel teams Parallel teams, also called cross-functional teams, consist of representatives from various departments (functions) within an organization (Keller, 2001). Building trust in cross- functional teams is especially important, as members are often torn between representing the interests of their function and doing what is best for the organization as a whole. 3. Management Teams Management teams coordinate, manage, advice, and direct employees and teams. Whereas work, parallel, and project teams are responsible for directly accomplishing a particular goal, management teams are responsible for providing general direction and assistance to those teams.