Anderson 4th Ed

1. What Is Organization Development?

Organization Development Defined

Making the Case for Organization Development
What Organization Development Looks Like
What Organization Development Is Not
Who This Book Is For
Overview of the Book
Analyzing Case Studies
Summary

2. History of Organization Development

Laboratory Training and T-Groups

Action Research, Survey Feedback, and Sociotechnical Systems
Management Practices
Quality and Employee Involvement
Organizational Culture
Change Management, Strategic Change, and Reengineering
Organizational Learning
Organizational Effectiveness and Employee Engagement
Summary

3. Core Values and Ethics of Organization Development

Defining Values
Why Are Values Important to the OD Practitioner?
Core Values of Organization Development
Changes to OD Values Over Time and the Values Debate
Challenges to Holding Organization Development Values
Statement of Organization Development Ethics
Summary
Appendix

4. Foundations of Organizational Change

Levels and Characteristics of Organizational Change

Models of Organizational Change: Systems Theory and Social Construction Approaches
Organizations as Systems
Organizations as Socially Constructed
Summary

5. The Organization Development Practitioner and the OD Process

The Consulting Relationship and Types of Consulting

The Organization Development Consulting Model
OD Practitioners: Who Are They and Where Do They Work?
The Organization Development Consulting Profession
The OD Consulting Process and Action Research
A Dialogic Approach to OD
Summary

6. Entry and Contracting

Entry
Contracting
Summary

7. Data Gathering

The Importance of Data Gathering

Presenting Problems and Underlying Problems
Data Gathering Process
Data Gathering Methods
Creating a Data Gathering Strategy and Proposing an Approach
Ethical Issues With Data Gathering
Summary

8. Diagnosis and Feedback

Diagnosis: Discovery, Assessment, Analysis, and Interpretation

Finding Patterns by Analyzing Data
Interpreting Data
Selecting and Prioritizing Themes
Feedback
Resistance
Ethical Issues With Diagnosis and Giving Feedback
Summary

9. An Introduction to Interventions

Interventions Defined
Why Interventions Fail
Considerations in Selecting the Right Intervention Strategy
Structuring and Planning Interventions for Success
The Change Agents Role in the Intervention
Ethical Issues With Interventions
Overview of Intervention Techniques
Summary

10. Individual Interventions

Individual Change and Reactions to Change

Individual Instruments and Assessments
Coaching
Mentoring
360 Feedback
Career Planning and Development
Summary

11. Team Interventions

Defining Teams
What Makes a Successful Team?
Special Types of Teams
Team Development
Team-Building Interventions
Intergroup Interventions
Summary

12. Whole Organization and Multiple Organization Interventions (Part 1)

Characteristics of Contemporary Large-Scale Interventions

Organizational Culture Assessment and Change
Organization Design and Structure
Directional Interventions
Summary

13. Whole Organization and Multiple Organization Interventions (Part 2)

Quality and Productivity Interventions

Interventions in Mergers and Acquisitions
Transorganization or Interorganization Development
Dialogic OD Consultation and Interventions
Summary

14. Sustaining Change, Evaluating, and Ending an Engagement

Sustaining Change After the Intervention

Evaluation
Ending an Engagement: Separation and Exit
Summary

15. Global Issues in Organization Development

ODs Challenges in a Global Environment

Dimensions of Global Cultural Difference
OD Values, Interventions, and Culture
Case Examples and Research Findings
Advice for the Global OD Practitioner
Summary

16. The Future of Organization Development

Increasing Complexity of Change
Changing Workforce Demographics
Changing Nature of Work
The Current State of OD: Strengths, Weaknesses, and Opportunities
Conclusion: The Future of OD
Summary
References
Author Index
Subject Index
About the Author