Q&A Expert Answering

Guidelines
Welcome to Chegg!
We are excited to welcome you as a candidate for our Expert Answering
network!
Being an Expert Answerer is a great privilege, and you are responsible for
working directly with our student users. Students post questions every single
day on Chegg Q&A. You can help them by providing solutions with clear
explanations and step-by-step processes.
Our team is committed to providing the best quality solutions to our students
with your help as a subject matter expert. Our In House team keeps an eye on
the quality of your answers, ensuring that students receive the best answers
possible.
This deck will give you instructions on how to answer on our Q&A boards.
Please contact your territory management team if you have any questions.
-The Chegg Team
CHEGG STUDY HONOR CODE
 Chegg Study Honor Code
Chegg Expert Q&A helps students with their toughest questions while
maintaining the highest standards in academic work. In doing so, Experts will
not participate in academic dishonesty. As Experts, please adhere to our Honor
Code and notify your management team if you have any further questions.

Students may break our

Honor Code by posting
exam or quiz material.
When this occurs, please
do not answer the question
and skip the question as
Abusive/Spam- Other
Do Not Answer Questions with terms like Final Exam, Examinations Institute, Div Ched, ACS etc. Skip with
Abusive/Spam reason.
Chegg reserves the right to not pay EAs for questions answered with terms like Final Exam,
Examinations Institute, Div Ched, ACS (and other similar terms that denote a question is from
a test or examinationthose terms are not exhaustive). Chegg also reserves the right to revoke your
Expert Answering privileges should you answer any questions that break our Honor Code.
Chegg Study Honor Code More Examples
Do Not Answer Questions with terms ACS Exams Skip with Abusive/Spam Reason
Chegg Study Honor Code More Examples
Do Not Answer Such Questions Skip with Abusive/Spam Reason
 Chegg Study Honor Code More Examples
Do Not Answer Questions with terms Examinations Institute, Div Ched, ACS Skip with Abusive/Spam Reason
ANSWERING INSTRUCTIONS
Basic Rules
Read questions carefully to understand what the asker wants
When skipping a question, follow our protocols very carefully
Be thorough- clearly explain each step of the solution in a well-
organized manner
Highlight key points, important steps, and common points of
confusion wherever possible
Use new lines and spacing whenever possible to improve
structure and readability of an answer
The Enter key and Spacebar are your friends!
Use diagrams, tables, charts, and graphs to illustrate solutions
COPYING answers (fully or partially) from other sources is
ABSOLUTELY NOT ALLOWED
 Homepage: http://www.chegg.com/my/expertqa
Login: your Expert Answerer login credentials
Your stats are broken
Useful reminders! down by day, week, and
month. They reset at the
beginning of each
month

Our team keeps a close

eye on skipped
questions- especially the
Abusive/Spam and
Different Subject
reasons.
Note: you will see a message about your Trial Period. Please
use this to get accustomed to the Chegg Q&A ecosystem.
Feel free to reach out to your coordinators in case of queries.
Your answers will be reviewed very frequently during the Trial Period. Use the
feedback to adjust your Answering Quality accordingly.
This message will disappear once our internal review team approves
consistent good quality in your work.
There are 2 answering methods:
1. Typed with proper formatting
Your answering page features a built in editor and math type tool
Work done in word processors or math tools can be copy/pasted into your
editor
Screenshots of work in other tools, spreadsheets, and software are fine
Please make sure to take screenshots of anything external to preserve formatting
2. Handwritten*
*This option is ONLY allowed for those with neat, legible handwriting
Answers must be printed- no cursive- on blank white paper
Images must be clear, focused, and rotated properly in the answer to read
left to right
Answers must be uploaded as an image in your editor
Issues with handwritten answers may put your expert privileges at risk
3. Typed and handwritten
When you draw diagrams by hand, you may type the answer and upload a
hand-drawn diagram
Example of a good typed answer
Typed answers are
always preferred

With our built in

Equation Editor or
external math type
tools, its even easier to
type out different types
of symbols

Students provide great

feedback on clearly
typed out answers!
Example of a good handwritten answer
Handwritten answers are useful for
situations where:
You need to draw and label
diagrams
Create graphs
Use many equations
Combine equations and
diagrams
Make notations

However- please keep in mind

that neat, legible handwriting and
good image quality is key

*Students will report issues with

poor handwriting or image quality
 Possible actions: deciding and answering pages
Review the question carefully- decide
to skip or answer the question on your
screen
You have 10 minutes to decide to:
1. Answer you will be directed to the
answering page and given 120 minutes
to submit a solution. If you exceed this
time limit, your question will
automatically go to a different expert.
2. Skip & Get next question select the
most applicable reason.
3. Exit clicking on this button exits Chegg
Q&A. You can come back again by using
www.chegg.com/my/expertqa
You have 120 minutes to submit your
answer
The countdown at the top of the
page shows you how much time
remains
Once your answer is submitted, you
will be shown the next available
question in your area of expertise
If you realize that you are unable to
answer, you may elect to skip on this
page
Skipping questions

If you decide to skip any question, you must select a reason:

Question is in a different subject- PLEASE be careful moving questions
Important note: Communications is not an Electrical Engineering subject
More information needed- you must specify what is missing with detail
Abusive/Spam- if there is spam, solicitation, or other abuse
Do not have the subject knowledge to answer
Important note: our team monitors skip reasons and will penalize you if we find misuse.
Because skipping questions delays answering and can change question routing, we take
these actions seriously.
Our text editor
For symbols, equations, and formulas, the
Equation Editor is built into the Answer window
To access this tool, click on the fx button on the
left of the Bold button in the toolbar
You may also use other math type tools to
generate images that you can upload as a
screenshot into your solution

Uploading images
Step 1 - Click the image icon. It will open a pop-
up window.
Step 2- Click the Upload tab in the pop-up
Step 3- Choose your file
ONLY jpeg, jpg, png, bmp, gif files are accepted
File size should not exceed 2 MB per file
Step 4- Send it to the Server
--to upload multiple images, repeat steps 2-4
Step 5- After you have finished uploading your
image(s), click OK to complete the image
upload
Important tips for answers with images
Focused image stabilize and then click
ONLY the answer no notepad pages, margins, background
items
Zoom in or crop if necessary
VERTICAL orientation rotate and save before uploading
Clear printed handwriting
Proper brightness ensure sufficient lighting before you click
Avoid flash spots
Top view only
Single sided only do not write on both sides of the paper
One image per page upload multiple images for multiple pages
Examples of major image uploading errors
Unnecessary blank space

Unprofessional
backgrounds/surroundings

Bad handwriting

Unfocused/blurry photos

Important: issues with images

will result in mandated typed
answers or immediate removal
of your answering privileges
MISTAKES TO AVOID
Things To Avoid / Check
Plagiarism
Plagiarism is the act of copying someone elses work and
representing it as your own in any way
Chegg follows a zero tolerance policy against plagiarism
DO:
Write your content/answer in your own language
Explain your answers step by step
Support your answers with explanations and examples

ABSOLUTELY DONT:
Dont copy/paste, screenshot, or take photos of any work that isnt yours
Dont use any search engine
Dont post links to external sources
Dont use any images, graphs, charts, diagrams that are not yours
Dont make any attempts to pass off work as your own by altering slightly
Commenting Post Answer Submission
Some times students comment on your answers for further clarification. You can
provide short clarifications in form of comments to bring more clarity to the
student.
DOs:
Keep comments short and to the point, addressing the concern.
Maintain decorum and be respectful to the student, even if you dont agree
with the comment.

STRICT DONTs:
DO NOT share personal details. If a student asks for your personal details; you
must share such instances with your coordinator.
DO NOT post irrelevant comments. This can lead to revocation of your
answering rights.
Arguing / conversations via series of comments is a STRICT NO. Reach out to
your coordinator with details to address any concerns.
DO NOT blame or bad mouth a student. If you have any concern regarding
ratings / comments / etc.; reach out to your coordinator with details.
 Actions to strictly avoid
Do not submit an incomplete answer
No guessing- if you are unsure, SKIP the question
Dont forget to explain! Dont post just a single value or letter
Do not use slang, abbreviations, or shortened words
Absolutely never post comments, suggestions, or questions in
place of an answer
Dont forget any diagrams/images needed for your answer
Personal and company details are prohibited
Do not respond to student requests for personal information or
help outside of Chegg
Do not post any answer on an invalid question
***If you are found to be abusing your expert answering privileges for any reason, we reserve the right
to deactivate/close your account immediately and closely review all of your work for payment validation.
Reasons for immediate account deactivation
Plagiarism
Saving questions using a placeholder
You may not save your place and come back later
Placeholders are not allowed, even if you return to finish or fix your answer
Why? Students think the post is spam! We will receive abuse reports and we
will deactivate your account
Posting a third party URL in place of an answer- this is YOUR work

Posting a comment instead of an answer- SKIP the question

Important reminders
You will be paid for every legitimate answer
Our review team will be monitoring the answers to ensure that
they are accurate, correct, and well-explained
We are here to help students learn and not just know the answers!
Questions can be skipped for:
Questions in the wrong subject
More information needed
Abusive/spam
Do not have subject knowledge to answer
Unnecessary skipping is an abuse of your privileges! Our team is keeping a
close eye on this, so please be careful and do not get revoked!
Keep the things to avoid always in mind
Ensure images are uploaded properly
QUESTION TYPES
Multiple choice
Students often post multiple Question
choice questions

Multiple choice questions

deserve full explanations

Our purpose is to help students

learn how to solve problems
please show all work and the
steps/explanation to get to your Answer
final answer!
 Questions with multiple sub-parts
Minimum protocol:
At least the first 4
MANDATORY
parts must be
answered

Example question:
Mandatory: a, b, c, d
Suggested: e, f
*UNLESS the student
asks for a specific sub- SUGGESTED
part to be answered

***Note that this is only the minimum requirement. We strongly encourage you to solve all the parts
asked for within reason, which results in the most helpful answer possible- and good student feedback!
Multiple questions posted at once
Sometimes, multiple
questions are posted at once
Mandatory: first full question
UNLESS a student asks for a
MANDATORY
specific question to be answered
E.g. answer question #3 or
answer the second question
Please pay attention to the
requests and answer
appropriately
Suggested: all questions
within reason
SUGGESTED
 Other types of questions
Case studies
If the full case is provided, free to answer!
If it is missing, provided by name, or linked to an external source, SKIP IT
You should SKIP such questions for More information needed
Comment: Case study must be provided for answering.

External links
If a student posts a question from an external site, SKIP IT
You should SKIP such questions for Abusive/Spam- Other
Comment: Question is linked to external site.
EXAMPLES OF EXCELLENCE
Great work by our Experts!
Step-by-Step solutions are a must
Students rely on Not helpful.
us to receive
accurate solutions
AND to
understand how
to arrive at the
solutions. Helpful!

As an Expert, it is
absolutely crucial
that you explain
to students how
you have arrived
at your
conclusions
Example of a great step-by-step solution
Points to note:
Introduced properly
All variables stated,
when applicable
All equations clearly
shown
Every single step
clearly separated
Calculations done &
shown thoroughly
Final answer well
highlighted
Accounting
Economics
Finance
Computer Science
Civil Engineering
Mechanical
Engineering
Mechanical
Engineering
Electrical Engineering
Statistics
and
Probability
For any queries please write to your Management Team