Project Name

Project 404
No Issues No
1 Frontliners face issues in understanding MAB policies 1
2 Ineffective way of distributing new policies 2
3 Lack of structure in identifying policies for improvement 3
4 Some policies are restrictive and act as hindrance to serve custom 4

No Key Deliverables
1 Identify and improve 3 key commercial policies as Pilot
2 Revisit CAAP for alignment
3 Develop and launch Central Reposiotry
4 Revisit waiver policy

No Measurable Targets
1 Reduction in frontliner handling time
2 Feedback from staff on policy knowledge and distribution

Team Members
Dedicated
No Name Department
Lead Alpa Devi Panalal CML - SNP
2 Zarina Daud CML - SNP
3 Danny Tan Kong Yew GIT-Project Management
4 Mohd Faiz A'imullah CML - Marketing

No Risks
1
2
Area of Focus
Efficiency Improvement
Project Scope
Develop Central Repository system
Create framework for policy revision
Improve 3 key policies as pilot
Alignment of CAAP

Date
1-August-17
1-September-17
1-December-17
1-September-17

Target

Tangible Impact Intangible Impact