Difference between Business

Communication and General

Communication

Business communication differs from general communication in case of objectives, styles,

format and scope of applications. The following points can explain the difference in details.

Subject Business communication General communication

1. Definition Business communication deals with General communication deals
only business related information. with all the information
except business.
2. Approach It is formal and directed in approach It is less formal and indirect in
approach.
3. Format It uses specific format for Different formats are used
communication based on circumstance.
4. Personal There is no scope of using personal Personal feeling covers most
touch feeling in business message. of the part of general
communication.
5. Scope It is involved with practical It may be involved with
information which is impartial and fictitious information and the
objective. scope is partial or subjective.
6. Presentation Business communication follows General communication does
organizational policies. not follow any formality.
7. Objective This communication is made to take Here communication is done
specific action to inform receiver about
certain issue.
8. Type Business communication is an official General communication is
or organizational communication. personal communication.
9. Feedback Feedback is very important for the Feedback is not very much
success of business communication. important for general
communication.