Exploring the Need for a Change from

Traditional Learning Management Systems

Written by George Elfond,

Co-Founder & CEO of Rallyware

Benjamin Franklin knew a thing or two about learning. Revered as one of the founding fathers of
America, a consummate politician, scientist, inventor, and philosopher, Franklin is quoted as
saying: Tell me and I forget. Teach me and I remember. Involve me and I learn.
This fundamental truth that real learning comes from involving and engaging the mind
underscores the importance of developing a system of engaging education that speaks directly to
the mind and heart of the learner. This sounds simple, but in practical application, it can be much
more difficult than it seems.

Traditional learning management systems (LMS), while marginally effective, do not focus on
reaching the mind and heart of the modern learner. Thus, for true employee engagement in the
modern world, something more than the traditional LMS model is needed.
Why the Traditional LMS Model is Broken
As originally conceived, learning management systems are basically designed to deliver,
manage, track, and assess learning activities in a formal learning environment. Applied to
corporate settings, learning management in the early years was based on traditional learning
environments such as classroom instruction or instructor-led training sessions in a corporate
setting.

Of course, as technology advanced, corporate instruction moved online, in the form of web
seminars, podcasts, instructional videos, and the like. This natural evolution reflected the
changing demographic of the workplace, in which employee onboarding was no longer about
filling a conference room with new recruits and walking them through a pre-defined set of
learning exercises.

Commenting in 2014 on the continuing evolution of LMS, Chapter 56 of the Handbook of

Research on Education and Technology in a Changing Society noted: Corporate training has
also been through a change driven by the technology. U.S. organizations spent approximately
$156.2 billion on employee learning in 2011 (ASTD, 2012). Corporations deliver training in
multiple formats including instructor led training sessions, online courses, mobile delivery, videos,
self-paced materials, as well as external contracts for training delivery. According to the ASTD,
39 percent of formal learning hours are now delivered via technology-based methods

Mobile delivery of instruction is a direction that many corporations are

considering for future training efforts

Social media for the purpose of sharing knowledge about the organization and to connect
internal experts to needed areas are also promising developments. Learning Management
Systems are under pressure to incorporate features found in a wide range of industries and
technology providers. Just as in education institutions, corporations are demanding reporting and
analytics capabilities for the measurement of their training programs. System integration of LMS
products with existing human resources and other enterprise systems continues to be a
requirement for LMS selection.

Despite these advances in modern LMS, many organizations still struggle with challenges such
as troublingly low employee engagement levels, high rates of attrition, and their corresponding
debilitating effects on the organization as a whole.

It is clear that something beyond the traditional LMS model is now needed. Factors leading to
this need include:

An increasingly distributed workforce.

Widespread adoption of mobile technologies.
A changing workforce demographic which includes millennial workers who are both
accustomed to and desirous of increased learning opportunities via digital means.

When considered objectively, LMS as it now exists falls significantly short of its original intended
objectives. While LMS has in times past provided a reasonable answer for organizations looking
to improve their onboarding process, the simple truth that many companies have come to realize
is that a new learning model is needed today.
Seeking A Modern Solution to Employee Training
Ideally, a new learning model must address the needs of the modern learner in a new and
engaging way. Unlike traditional LMS, such a model must be built with a strong understanding of
the way in which modern employees learn and engage with their organizations. Therefore, it
must adhere to the following basic principles of modern learning:

Learning Must be Participatory

Realistically, you can order people to attend onboarding and training sessions using an LMS, but
you cannot ensure that those people actually learn. How many of such training sessions have
you attended? How much did you really learn from them? Have you ever found yourself much
more interested in the ticking clock than in the subject matter you were supposed to be
absorbing?

As Franklin said, true learning comes from involvement, not just attendance. Therefore, true
learning includes active participation, not just passive compliance. Modern learners must be
allowed to work at their own selected pace and with their own self-directed choice of learning
modules and fun exercises. Rather than lengthy training modules that end with quizzes, training
modules should be designed based on the micro-learning principles: in small, digestible
informational bites that encourage engagement.

By giving the learner ample opportunities for self-direction and self-choice, modern learning
systems encourage interaction and participation at an enhanced level. In this way, your
employee engagement ideas and initiatives become the property of the learner, resulting in
better onboarding and training outcomes.
Optimally, engagement programs should start with simple tasks and progress to more advanced
activities. This learning method keeps new hires energized, as they accumulate quick wins and
grow skills and confidence to take on more challenging tasks.

Learning Cannot be Forced

Traditional LMS solutions force participation through a specific delivery mechanism in highly
structured environments and learning pathways.

However, modern employees cannot be forced to learn. With the advent of a distributed
workforce, motivation must come not from management but from the employee. While
management can mandate compliance with learning initiatives, true engagement cannot be
mandated. True employee engagement comes from within the individual employee as a
response to educational opportunities that allow for growth and foster a strong corporate culture.

Thus, rather than herding employees through a rigidly organized schedule of onboarding and
continuing training, a better learning system enables organizations to create customizable
learning environments consisting of micro-learning activities and opportunities for employees with
an emphasis on individual employee development and achievement rather than on simply ticking
off the completion of mandatory coursework.

Learning is a Collaborative Process

Traditional LMS solutions tend to follow the same educational track; they provide a lengthy
tutorial, followed by a quiz to test understanding. But does this model truly engage employees?

A far better learning method focuses on a collaborative learning process that involves much more
than simply filling out a multiple choice questionnaire at the end of a training module. It facilitates
collaboration through continual feedback and mentorship.

Such a learning model enables trainers and managers to build relationships with learners
through a system of constructive feedback and collaborative experiences that resonate with
employees on a personal level. In other words, you can say goodbye to the outmoded method of
multiple-choices quizzes to gauge comprehension. Instead, you can focus on building true
experiences that facilitate real-world learning and team building for your employees.

Learning Cannot be Standardized

Realistically, all of your employees do not need the same exact training modules to accomplish
their work with your organization. Yet, for the most part, LMS provides only a one-size-fits-all
approach to employee onboarding and continuing education.

What is the better way? A better learning system facilitates segmentation of your learning
modules for different employee groups within your organization. For instance, such a system
enables you to create separate learning programs based on such differentiators as functional
teams, geographical locations, job title, various company projects or initiatives, personal and/or
professional interests, and so on.

Thus, the modules your employees access are those that are most relevant to them personally
and professionally. This increases employee engagement significantly. Why? Simply put,
providing only relevant learning opportunities for your employees means that no one needs to
ever sit through another training session that has no practical application to his or her job. The
employees also feel that company has created a personalized journey of success for each of
them.

The end result of this highly targeted approach to employee learning is that, rather than dreading
a lengthy training session that serves no purpose other than to make the employee jump through
certain pre-determined hoops, employees can look forward to receiving highly relevant, engaging
information that actually facilitates their work in real-world situations. Isnt this supposed to be the
goal of employee training in the first place?

Measuring the Effectiveness of Learning Systems

An important aspect of any learning system you implement for your employees must be the
ability to measure its success over time. Management of the learning experience and
environment is about much more than simply ticking off items on a compliance checklist.

It must measure actual employee engagement, including analytics like employee satisfaction
over time, employee knowledge of company goals, and individual progress made with learning
and development curriculum. It needs to also capture how the completion of those modules by
the employees affect the critical business company KPIs. Only through accurate measurement
can you ascertain which employee engagement ideas and initiatives are actually paying off for
your company in terms of increased employee productivity, satisfaction, and retention.

Managers and trainers must be able to track performance and ROI for every engagement
initiative and be able to easily adjust the course of action as needed. With such data-driven
insights, managers and trainers can tweak engagement programs to more closely match actual
employee preferences in your own organization.

Rallyware Aligns with a Better Model of Learning

While it is true that learning management systems have evolved over time, they do not fully
address the needs of an increasingly distributed, diverse workforce. A truly advanced system of
employee onboarding and engagement must take into account the way modern employees
actually learn.

The best employee education initiatives include participatory learning, which actually immerses
employees in the process of self-directed learning pathways. Rather than forcing employees
through a series of potentially irrelevant training modules, the better choice is to provide short,
digestible training bites that integrate into the workflow and learning preferences of the individual
employee.

Likewise, providing a system of continuous feedback from a mentor, trainer, or manager to an

employee as the training continues is a best practice for truly engaged learning. Involving the
employee in a customized, personalized training experience leads to increased comprehension
on the part of the employee. Enhanced employee satisfaction and improved employee retention
rates result.
Traditional LMS cannot, unfortunately, fulfill the increasing needs on micro-learning and
personalization of the modules. In order to solve this problem, companies can invest into manual
processes to provide a consistent personalized learning environment for their employees. Such
processes, however, are almost impossible to scale and halt the business growth potential.
Proper technology that embraces and scales micro-learning personalized training and
engagement programs is the solution. We designed Rallyware to account specifically for that.
Our customers enjoy tremendous growth of their incredible talents in various teams continuously
with specific learning tracks and programs targeting right employees at the right time.