Professional Documents
Culture Documents
Final Report
Prepared by
Associate Consulting Africa Ltd
July-Sep 2014
Consulting Team
John Wamugunda Team Leader/CEO
Ephraim Njega Lead Consultant/Principal Author
Mwangi Maina Consultant
Joshua Owuoche Research Manager
Elizabeth Nyakwea Contact and Quality Assurance
DISCLAIMER
We wish to point out that the opinions expressed in this report are solely those of the authors.
Whereas extreme care and effort have been deployed to ensure that this work is of the highest
quality possible we nonetheless take responsibility for any errors or omissions that may
remain. Further, we submit that the sentiments presented hereinafter do not in any way
represent the official position of The SACCO Societies Regulatory Authority (SASRA) or its
associates.
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ACKNOWLEDGEMENT
We would like to thank The SACCO Societies Regulatory Authority for providing finances
for the survey and for giving us the opportunity to undertake it.
We would also like to acknowledge all the support received from the many staff in SASRA
who we approached for support during the assignment period. The research team at SASRA
was led by Mr John Mwaka.
Further, we wish to acknowledge the team of data collectors, research assistants and data
entry clerks who traversed the country collecting the data and spent numerous hours
processing the same. This team was led by Joshua Owuoche.
Finally we are deeply indebted to all the respondents who took time off their busy schedules
to respond to the survey questions. Be assured that your input will greatly impact the
supervision, regulation and promotion of Deposit Taking SACCOs and enhance their
capacity in offering financial services to Micro Small and Medium Enterprises.
ACAL Team
Jul-Sep 2014
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TABLE OF CONTENTS
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LIST OF FIGURES
V|Page
LIST OF TABLES
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ACRONYMS AND ABBREVIATIONS
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EXECUTIVE SUMMARY
The survey was undertaken in July-September 2014 by Associate Consulting Africa Ltd.
Data was collected in July-August 2014. In view of the critical role played by both the Saccos
and MSMEs it was found necessary to conduct a research with the overall objective of
determining the extent to which Saccos provide financial services to MSMEs.
Key findings with regard to access to business financial services are as follows;
i. The provision of business finance services is relatively low in Saccos. The common
services are asset financing and cheque discounting each at 46%. Others are overdraft
facilities at 45% and insurance premium financing at 32%
ii. Other business essential financial services available include cheque deposit at 81%,
access to ATM at 71% and insurance products at 42%
iii. Majority of the Saccos would be willing to offer more financial services. Up to 68%
responded positively, 20% responded negatively while 12% didnt respond
iv. Some of the business finance services Saccos are desirous to offer include asset
finance at 29%, business loans and mortgage each at 17% and cheque
clearance/deposit at 15%.
v. The key support needed so as to offer more services include capacity building at 40%,
access to more/cheaper funds at 39%, clear/flexible legal framework at 20% and
government support also at 20%
vi. Up to 45% of the respondents were able to access services via the phone while 50%
were not and 5% didnt respond to the question
vii. Services commonly available via the phone include deposits/withdrawals at 58%,
checking balance at 17%, access to statement and loan repayment each at 13% and
mobile alerts/notifications at 9%
With regard to challenges encoutered in offering services to Saccos the findings are thus;
i. The key challenges encountered by Saccos while offering services to MSMEs include
default risks/poor repayment at 51%, inadequate funds to lend at 38% and securing
loans i.e. guarantors/collateral at 23%. Others are lack of proper legal framework at
23% and difficulties in evaluating the MSMEs at 21%
ii. The key suggestions on overcoming above challenges are capacity building and
expanding sources of external funds each at 30% and making the legal framework
flexible and clear at 23%. Other suggestions are education of members on use of
funds at 20% and access to full credit information from CRBs at 15%
iii. The key challenges faced by the MSMEs in accessing services from the Saccos
include delay in processing loan request at 31%, limitation in amount of money that
can be borrowed at 29% and getting guarantors for a loan at 24%. Others are poor
service at 12% and repayment period being too short at 8%
With regard to improving the regulatory environment the key findings are as follows;
i. The key issues suggested by the Saccos include capacity building for Saccos at 16%,
make regulations facilitative not restrictive at 13% and regulations to expand access to
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external sources of funds at 10%, facilitating sharing of defaulters information at 9%
and strengthening of MSME regulation and laws at 6%.
ii. Key suggestions by MSMEs on the improvement of the regulatory Environment
include lower/regulate interest rates and fees at 28%, review restrictive Sacco bylaws
and terms at 27% and assist Saccos improve efficiency at 15%
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1 CHAPTER ONE: INTRODUCTION
1.1 Background
T
he financial services sector plays a crucial role in the economy. According to Kenya
Financial Sector Regulators Forum (2014) the Banking subsector by total assets
accounted for 160 percent of the countrys Gross Domestic Product at Constant
Market Prices in 2013; Pension subsector accounted for 41 percent of GDP; Insurance
subsector accounted for 20 percent; while Saccos subsector accounted for 17 percent of GDP.
Capital Markets measured by market capitalization accounted for 114 percent of GDP in
2013.
Saccos are critical in ensuring financial inclusion and to achievement of Kenyas national
development blue print Vision 2030. Sacco membership in 2013 rose to 3.3 million and
savings in Saccos accounted for 48.55% of gross national savings, (SASRA, 2014). As of
December 2013 there were 1,995 active Saccos. Out of these 135 were licensed as Deposit
Taking Saccos out of 215 which have applied to be licensed as such.
On their part MSMEs play a crucial role in job and wealth creation accounting for majority of
new jobs created. According to Kenya Institute for Public Policy Research and Analysis
(KIPPRA, 2013), the Micro and Small Enterprise (MSE) sector in Kenya is an important and
fast growing sector employing 42 per cent of the working population, and accounting for 75
per cent of all modern establishments in Kenya as at 2011. Most of these enterprises operate
informally thus making informal sector critical to the economy. According to Kenya National
Bureau of Statistics (KNBS, 2014) the informal sector is estimated to have created 625,900
new jobs in 2013 accounting for 84.3% of all new jobs.
Thus in view of the critical role played by both the Saccos and MSMEs it was found
necessary to conduct a research with the overall objective of determining the extent to which
DT Saccos provide financial services to MSMEs.
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1.4 Definitions
According to the Micro and Small Enterprises Act 2012 the following summarized
definitions have been adopted;
i. micro enterprise means a firm, trade, service, industry or a business activity (a)
whose annual turnover does not exceed KShs 500,000; (b) which employs less than
ten people;
ii. small enterprise means a firm, trade, service, industry or a business activity (a)
whose annual turnover ranges between KShs 500,000 and KShs 5M; and (b) which
employs between 10 and 50 people;
iii. Though a medium enterprise is not defined in this Act the common definition based
on the above definition would be turnover of between KShs 5M and KShs 500M and
employing between 50 and 100 people
The DTS were selected from a list provided by SASRA on a random basis. On the other hand
the MSMEs were obtained from lists provided by the Saccos and the actual respondents
randomly selected and thereafter harmonized to ensure proportionate representation of each
category of the enterprises. The geographical coverage included all the counties where the
DTS exist however Lamu and Tana River counties were omitted due to security reasons.
The data was collected in August 2014. Data for the DTS was collected using self-
administered questionnaire whereas the data for the MSMEs was collected using interviewer
administered questionnaire. The questionnaires comprised both close and open ended
questions. The data was entered and analyzed using Microsoft Excel.
Chapter Five addresses itself on the issue of provison of business financial services to
MSMEs by Saccos while Chapter Six explores how the challenges encountered in offering
the services can be resolved. Chapter Seven delves into the regulatory environment and
explores how it can be improved for the benefit of players in the sector. Finally Chapter Eight
deals with conclusions and recommendations on the way forward.
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2 CHAPTER TWO: OVERVIEW AND SURVEY
BACKGROUND
While these positive trends are expected to be sustained over the coming years they are still
way below the over 10% growth rate needed to achieve Vision 2030 targets. Various risks
such as uncertainty regarding growth in key world economies persist. There also risks of
insecurity, regional political instability and climate change in agriculture dependent economy.
However opportunities also exist among them political stability brought about by
Constitution of Kenya 2010, discovery and exploitation of critical natural resources in the oil,
minerals and gas sectors. Opportunities also exist due to increasing regional integration. All
in all the GDP outlook remains positive for the medium term.
Furthermore the rebased GDP figures have catapulted the country into middle income status
and positioned us among Africas top ten economies. This will be critical in attracting new
investments and buttressing Kenyas position as a regional hub.
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2.1.2 Interest Rates
The interest rates for the 12 months to July 2014 have been fairly stable. Concerns still
remain regarding the high interest rate spread between interest on deposit and interest on
loans. However the introduction of the Kenya Banks Reference Rate (KBRR) and the
Annual Percentage Rate (APR) framework are expected to introduce certainty and
transparency in pricing of loans. This will make credit affordable and spur growth. The
interest rates are shown in the figure below;
12
10
8 Deposit
6
4 Savings
2 Lending
0
Overdraft
Month
The major commercial banks in the country were charging interest rates between 19% and
25% for unsecured loans while Saccos interest rate ranged between 12% and 14% (before
considering attractive dividends and interest on members savings). On the other hand,
commercial bank prime lending rate (the upper rate of interest charged on unsecured loans by
commercial banks to private individuals and companies) averaged 17.1% comparing
unfavourably to the average Saccos lending rate of 15% in the same year (SASRA, 2014).
This highlights the preference of Saccos over commercial banks by borrowers.
The government has spoken of its determination to reduce borrowing from the domestic
market in order to increase access to credit by the private sector and put a downward pressure
on interest rates. However, rising inflation if not checked may result in higher interest rates.
In its September 2014 meeting CBK Monetary Policy Committee resolved to retain the CBR
at 8.5% arguing that monetary policy operations coupled with effective liquidity management
will moderate the pressures arising from adverse inflation expectations.
2.1.3 Inflation
Inflation remains a key concern to the financial sector due to its adverse impact on
consumers purchasing power as well as erosion of gains made on savings. Inflation has
generally been on upward trend in the recent months. Average overall inflation between
4|Page
January and August 2014 stands at 7.18% well over the CBK preferred target of 5%. The
figure below shows inflation trends for 12 months to August 2014;
5
4
3
2
1
0
Month
120
100 United States dollar
80
Sterling pound
60
40 Euro
20
South Africa Rand
0
Japanese yen (100)
Mar-14
Sep-13
Jan-14
Feb-14
Jul-14
Nov-13
Apr-14
Jun-14
Oct-13
Dec-13
May-14
Aug-14
Chinese Yuan
Month
1
Central Bank Monetary Policy Committee Meeting Press Release
5|Page
2.2 Kenya Financial Services Sector Overview
2.2.1 Key Players in Kenya Financial Services Sector
The Kenya Financial Services Sector is a key anchor of the economy. It is composed of the
following institutions;
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2.2.2 Assets Held by the Subsectors
The assets held by the various financial subsectors continue to grow over the years as shown
in the figure below;
4,500,000
4,000,000
3,500,000
KShs 'million
3,000,000
Saccos
2,500,000
2,000,000 Insurance
1,500,000 Pension
1,000,000
Banking
500,000
0
2010 2011 2012 2013
Year
Source: Compiled by the author from annual Financial Sector Stability Reports
Banks constitutes the biggest share of total assets with an average of 66%, followed by the
Pension subsector at 16% and Insurance and Saccos accounting for 9% each.
Membership cuts across different economic activities, both in rural and urban areas. The
Saccos are engaged either in Back Office Savings Activities (BOSAs) or the Front Office
Savings Activities (FOSAs), or both. The Sacco societies operating FOSAs reflect near retail
banking business operations. These deposit taking Saccos pose additional risks and are
therefore subject to closer regulation and supervision.
The Sacco Societies Act, 2008 and Sacco Societies (Deposit-Taking Sacco Business)
Regulations, 2010 provide legal, regulatory and supervisory framework commensurate to the
risks in deposit taking business of Saccos. The Sacco Societies Regulatory Authority
(SASRA) is mandated under this Act of parliament, to license, regulate and supervise Sacco
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societies. Thus the DTS are under the regulation and supervision of SASRA. Other SACCOs
(unable to meet SASRA regulatory compliance requirements) are under the supervision of
Commissioner for Cooperative Development. Nonetheless all the SACCOs including those
regulated by SASRA must be registered by the commissioner. SACCOs play a key role in
promoting financial inclusivity and access. According to FSD Kenya (2013) access to
financial services was as follows; Bank, 29.2% SACCO 10%, Microfinance Institution
(MFI), 3.5%, Informal group 27.7% and Mobile Financial Service Provider (MSFP) at
61.6%.
The 215 DTS account for 78.0% and 77.1% of the assets and deposits for the Sacco subsector
respectively. The 135 licensed DTS account for 92.4% and 92.9% of the assets and deposits
of the 215 DTS respectively and this translates to 72.0% and 71.6% of the assets and deposits
for the Sacco subsector (SASRA, 2014).
This depicts the higher competitiveness of the DTS in attracting members and deposit. This
can be attributed to new business models which offer members an array of financial services.
As well enhanced regulation by SASRA reduces the DTS credibility challenges thus
increasing consumer confidence. The performance of DTS is shown in the table below;
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2.3.3 Key Trends in the Saccos Subsector
i. Saccos are becoming more and more bank like in terms of activities and products. As
a result Sacco clients are demanding nearly the same services as they are used
expecting from a bank such as cheque clearing, RTGS, ATMs etc. This is forcing
Saccos to contemplate acquiring banks or converting to banks
ii. Saccos through FOSA are becoming more open in terms of membership thus breaking
the concept of the common bond. Consequently the guarantee mechanism dependent
on social collateral is being undermined
iii. Enhanced scrutiny and regulation is helping increase transparency and accountability
and thus raise the confidence of members and potential clients. This is likely to see an
increase in contribution of Saccos to the economy
iv. Increased formalization of the subsector and integration with the other subsectors.
This will increase the need for Saccos to be included in the national payment system,
credit referencing system and a centralized external financing mechanism
v. Subsequent to the above, competition between Saccos and other financial institutions
is will remain intense. This will call for innovation among Saccos while at the same
time requiring the regulator to be more responsive, vigilant and robust
Sources: Data by World Council of Credit Unions2 Analysis and Illustration by Author
2
World Council of Credit Unions is the global trade association and development agency for credit unions and
financial cooperatives.
9|Page
2.4 Overview of Micro, Small and Medium Enterprises (MSMEs)
The Micro Small and Medium Enterprises sector plays critical role in the Kenyan economy.
This is especially so as far as creation of employment is concerned. According to Kenya
National Bureau of Statistics (2014) the informal sector constituted 89.7 per cent of total
employment in 2013. This can be attributed mainly to the micro-enterprises most of which
are informal in nature.
It is in view of MSMEs critical role that the Micro and Small Enterprises Act, 2012 was
enacted with the following objectives;
i. providing an enabling business environment;
ii. facilitating access to business development services by micro and small enterprises;
iii. facilitating formalization and upgrading of informal micro and small enterprises;
iv. promoting an entrepreneurial culture; and
v. promote representative associations
Due to their size and often informal nature MSMEs face many financial challenges. A paper
prepared by Capital Markets Authority identified some of the financial access challenges for
MSMEs to include the following; difficulty in employing competent people with techniques
in financial management because of the salaries such people would demand, financial
problems arising from late payments by debtors, and inability to raise own finance and access
financial services from formal sources. Furthermore, most are unable to meet the strict
financial requirements posed by banks (CMA, 2010).
The enterprises also suffer a myriad of other challenges that constraints their growth. Many
MSMEs employ less than 5 people, mostly family members who are usually not legally
registered, apply simple and relatively rudimentary technology in production and, therefore,
the quality of their products is likely to be poor. They may suffer from limited market access
and fierce competition from many rival producers.
This category of MSMEs usually does not have proper physical structures such as premises
from which to operate business, accessible roads and other essential utilities, which are major
catalysts to accessing formal sector credit. In addition, there is a general lack of
professionalism within this category of enterprises in terms of strategic planning procedures,
decision-making processes and business planning, and management in general.
In view of the critical role played by the MSMEs in the economy and further considering
their challenges in accessing finances there is need to scale up the financing of MSMEs by
institutions such as Saccos. This survey thus looks at the interactions of MSMEs with Saccos
in accessing funding and financial services and explores the challenges encountered and what
needs to be done to enhance the situation.
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3 CHAPTER THREE: FINANCING OF MSMES BY SACCOS
3.1 Introduction
This section deals with how Saccos provide funds to MSMEs. The size of loan portfolio
currently committed to MSMEs and the characteristics of such lending. It also looks at the
sources of funds available for MSME lending and explores ways in which the volume of the
funds can be scaled up.
36.28%
Yes
No
63.72%
This is an encouraging outcome since majority of Saccos have products for MSMEs. This is
likely to rise as more Saccos adopt a bolder commercial orientation unlike the traditional
social orientation. Nonetheless as seen later in this report the Saccos need to diversify their
business finance products and services to accord with the needs of MSMEs.
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Figure 8: Percent of Loan Portfolio Disbursed to MSMEs
Going by the performance in 2013 the above figures can be analysed as in the table below;
Item Value
Total Loans and Advances by 215 DTs 196,857,599,555
Percent allocated to business borrowers 36%
Percent allocated to non-business borrowers 64%
Amount allocated to business borrowers 70,716,447,685.54
Amount allocated to non-business borrowers 126,141,151,869.46
Sources: SASRA Saccos-MSMEs Survey 2014. Amounts in Kenya Shillings
The above figures show that at least KShs 70.7 billion was lent to businesses by Saccos in
2013. This does not compare well with banks which had in the same duration lent up to KShs
1.2 trillion. However this is to be seen in the light of the limited deposit mobilization options
hitherto available to Saccos. Going forward this is expected to change as Saccos now have
access to FOSA deposits which will improve their deposit volumes and in future the size of
funds available for business lending. The table below shows the volume of business lending
by banks as at 31st December 2013.
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3.3 Expanding Lending to MSMEs
3.3.1 Willingness to Scale up MSME Lending
A significant majority of the respondents Saccos would be willing to expand their lending to
MSMEs at 67% while 8% were unwilling. A further 25% did not respond to the question.
This is shown in the figure below;
25%
Yes
No
8%
67% No response
The high non-response is due to the fact that 36% didnt have MSME loan products and may
not be willing to commit on this due to lack of experience in dealing with the sector.
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The issue of increasing lending to MSMEs is tied to sources of funds available for lending.
Thus Saccos need to be assisted to expand sources of funds. While access to external sources
poses many compliance risks access to internal sources especially in view of FOSA regime
can be scaled up with less challenges.
However there are other less risky sources of external funds such as government funds. In
view of devolved government Saccos can work with county governments to strengthen their
kitty and lend more to businesses. Some counties such as Kiambu have set aside funds for
lending to businesses. Since the government lacks the infrastructure and manpower for such
lending Saccos should explore the opportunities to participate in such business funds.
Are there other sources of funds you would like to utilize but
are currently not able to?
15%
Yes
No
25%
60% No response
This shows Saccos are yet to ascend to full potential as far accessing the broad range of
financial sources available. They therefore require regulatory and administrative support to
access such sources.
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Figure 12: Preferred Alternative Sources of Funds for MSME Lending
Forex fluctuations 3%
Lack of adequate collateral 8%
Poor perception of SACCOs 11%
High interest rates 12%
Lack of information on sources of funds 17%
Legal restriction/SASRA regulations 21%
Inadequate government support 29%
Strict requirements/bureaucracy 33%
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3.3.6 Support Needed by Saccos in Accessing Alternative Sources of Funds
Regarding suggestions on support to enhance access to more funds key suggestions include
government funding and support at 35%, enhancement of member education at 32% and
provision of information and linkages with creditors at 21%. Others are clarifying laws and
relaxing restrictions at 17% and easing process of accessing such funds at 15%. These and
more suggestions are as shown in the figure below;
Figure 14: Support Needed by Saccos to Access more Funding for Lending to MSMEs
Item Value
Average Upper Limit KShs 8,061,190.00
Average Duration 29 months
Average Interest Rate 15 percent
Sources: SASRA Saccos-MSMEs Survey 2014
This further highlights the need for Saccos to access more funds in order to raise the caps on
the loans and also lend for longer durations. Strict limitations on amount and durations may
make MSMEs shy away from approaching Saccos for loans. Some of these issues are raise
don the section dealing with challenges MSMEs face in seeking funding from Saccos.
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3.4.2 Perceptions on Repayment by MSMEs
Regarding perceptions on repayment rate 2% of the respondents view it as excellent, 30% as
very good and 51% as good. This shows that 83% of the respondents perceive the repayment
rate positively. A further 16% perceive it as fair while 1% perceives it as poor. This is shown
in the figure below;
While these are perceptions and do not represent the exact repayment rate in terms of
percentages the positive perceptions debunks the perceptions by some Saccos that lending to
MSMEs carries excess default risks.
Saccos should therefore be encouraged to lend to MSMEs since fears of default risk arent
substantiated by experience. MSME lending may also be more profitable in view of the
higher interest rate charged compared with loans to the salaried members.
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Majority of the loans availed to MSMEs are issued to micro enterprises at 29% and small
enterprises at 40%. Thus micro and small enterprises account for 69% of such lending with
the balance being accounted for by medium enterprises at 22% and large enterprises at 9%.
This is shown in the figure below;
40%
Sources: SASRA Saccos-MSMEs Survey 2014
Figure 17: Extent to Which Development Loans are Used for Business Purposes
This shows that apart from direct business lending Saccos also contribute indirectly to
business financing through development loans. It will be important in future for SASRA to
enhance reporting and disclosure to ensure that whenever development loans are applied to
business purposes proper classification is done. This will ensure that the full extent to which
Saccos finance MSMEs is established.
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4 CHAPTER FOUR: ACCESS TO SACCO FUNDS BY
MSMES
4.1 Introduction
This chapter deals with how MSMEs access funding from Saccos, how such funds are
utilized and reasons why the MSMEs prefer Saccos as compared to other financial
institutions. It also deals with other aspects of the borrowing such as mechanism used in
securing the borrowed funds. Understanding the salient features underlining MSME
borrowing from Saccos is useful for SASRAs development of regulatory environment and
for other Saccos currently developing MSME loan products.
61%
Considering that majority of MSMEs do not live to see their 5th birthday it is noteworthy that
longevity of the respondent in business adds weight to their responses. It can be expected that
with lengthy business experience the respondents are in a better position to offer useful
insights.
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Figure 19: Type of Business the Respondents are Engaged in
This reinforces the fact that MSMEs are more likely to operate in sectors with lower barriers
of entry in view of the challenges earlier discussed. As such Saccos developing MSMEs
products should pay more attention to these sectors and the inherent characteristics that drive
and inform the need for various types of financial services. For instance some sectors such as
retail are more inclined to seeking working capital while others such as manufacturing and
even farming are likely to manifest capital expenditure needs.
66%
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The respondent had been in the Saccos long enough for them to make meaningful
contribution in the survey. Their views therefore carry substantial weight.
Percent Responding
Sources: SASRA Saccos-MSMEs Survey 2014
Considering that borrowing is a key motivating factor for MSMEs Saccos keen on serving
this market segment require adequate sources of funds to meet the demand. Therefore
promoting of MSMEs lending by Saccos must go hand in hand with promoting mobilization
of funds both from internal and external sources.
Saccos also play a crucial role in encouraging a saving culture among MSMEs. This is crucial
considering our low savings to GDP ratios. Regarding expectation of low interest rates it is
important for Saccos serving MSMEs to maintain this competitive advantage. This will
require access to cheap sources of funds. A situation where Saccos lending to MSMEs opt to
levy high interest rates might dampen demand for Sacco loans by MSMEs.
Which of the following services have you used in the last one year?
The MSMEs have a higher than average access to financial services when compared with the
results of FinAccess National Survey 2013. The lower than expected percentage attributed to
mobile financial services can be explained by the fact that most of the respondents assumed
that the use is in line with business purposes as opposed to other personal use. MSMEs with
Sacco membership utilize the Sacco services more compared to other financial services.
Since joining the SACCO have you ever taken a loan for
business purposes?
6% 3%
Yes
No
No response
91%
Sources: SASRA Saccos-MSMEs Survey 2014
This by any standards is a huge percentage. This presents both challenges and opportunities.
It shows there is high demand for loans which is a good thing. However it also means that
Saccos serving MSMEs need to have sufficient fund to meet demand else the ensuing
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customer dissatisfaction may undermine the Saccos future success. This is more so for Saccos
adopting a purely commercial approach thus lacking the constant inflows from salaries.
If you have taken a business loan from the SACCO how did you
guarantee the loan?
100% 81%
Percent responding
50%
16% 14% 8%
0%
Guarantors Salary Collateral e.g. Other
logbook or title
As expected use of guarantors is the most common type of security. This poses a challenge
for Saccos with less common bond since the borrowers will have challenges getting
guarantors. Such Saccos will need to utilize collateral based lending. Considering that Saccos
lack experience in such many challenges are expected as will be seen later in the report.
This issue of security is critical and SASRA needs to look into it critically with purposes of
eliminating unnecessary restrictions and building capacity of Saccos to lend on the basis of
diverse loan security mechanisms. This will require working hard to change Saccos
mentality and to array fears of default risks and difficulties in realizing security in the event
of default. Saccos capacity to improve lending mechanisms to MSMEs can be enhanced
further through policy guidelines on MSMEs lending.
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Figure 25: Purpose of Borrowing from Saccos by MSMEs
What was the purpose of borrowing the money for the business in
your latest borrowing?
Building or refurbishment of premises 8%
Capital to start a business 8%
Other purposes 13%
Buying business assets 16%
Enhance cashflow 28%
Business expansion 34%
These purposes of borrowing are key to development of loan products for MSMEs by Saccos.
Need for funds to expand business for instance points to demand for substantial amounts and
for longer repayment duration.
On the other hand cash flow enhancement points to needs for short term borrowing such as
overdraft. It also points to a need for trade finance products such as LPO financing, bid
bonds, letter of credit guarantees and such like. Furthermore, preference for borrowing to buy
assets points to a need for asset financing products.
Also the purpose of borrowing is somehow related to the age of the enterprise. Since most of
the respondents had been in business for more than 5 years preference for expansion funds is
to be expected. Businesses at growth stages also require a lot of cash flow support.
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Figure 26: Reasons for Preferring to Borrow from Saccos
Once again much value is attached to low interest rates. Thus the interest rates are at the core
of the competitiveness of Saccos. Saccos need to maintain and strengthen these
characteristics that make them more preferable. Thus, even as Saccos become more bank-like
they should be advised not to compromise the factors upon which their competitiveness is
anchored. Such compromise would result in Saccos losing appeal and with it ability to
mobilize deposits thus threatening their success and even existence.
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5 CHAPTER FIVE: PROVISION OF BUSINESS FINANCE
SERVICES BY SACCOS
5.1 Introduction
Saccos do not just provide MSMEs with loans but also with other essential business services.
Due to the influence of FOSA activities MSMEs are demanding more from Saccos. As
Saccos operate more and more like banks expectations are increasingly raised. MSMEs now
expect to be served in more or less the same way in a Sacco as happens in traditional banks.
Considering that the option of Saccos converting into banks may result in the loss of the core
principles that define Saccos and undermine the movement there is need to bridge the gaps as
far as these expectations are concerned. This section explores the non-lending services
available to MSMEs in order to expose any gaps and provide the stakeholders with a starting
point in charting the way forward.
Overdraft 45%
Yes No No response
The Saccos need to scale up the availability of financial services to serve MSMEs better and
also manage competition from other financial institutions.
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5.2.2 Availability of Other Business Finance Products
Other business essential financial services available include cheque deposit at 81%, access to
ATM at 71% and insurance products at 42%. Availability of other services is as shown in the
figure below;
Provision of basic services such as cheque books and ATM access are critical for MSMEs.
Saccos not currently offering such services should be encouraged and supported to roll them
out. This will boost their competitiveness in service delivery. They also need to explore
opportunities to offer a broad range of financial services that would be of interest to MSMEs.
20%
68%
Yes No No response
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Majority of the Saccos are willing to expand their product offering. This augurs well for the
future of the subsector since it is a pointer to growth orientation. Saccos need to explore the
opportunities provided by the more organised and better regulated business environment.
Figure 30: Business Finance Services Saccos are willing to Offer in the Future
The services the Saccos are willing to offer are critical to MSMEs. Offering such services
will make Saccos compete more effectively with other players in the MSME financing
business. There is need to ensure that the existing legal and regulatory framework does not
constraint Saccos from offering such services. Where the laws are silent Saccos should be
bold to lead legislation and regulation. Where laws are restrictive the regulator should work
with stakeholders to review such laws.
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Figure 31: Support Saccos need to offer More Business Services
Saccos need capacity building to improve their ability to offer services to MSMEs. This is
mainly in terms of being assisted to understand the sector and being equiped with training on
how to handle MSMEs. Saccos also need capacity enhancement through peer learning from
others that have succeeded in MSME lending and in receiving research and statistics to guide
them. Since the issue of clarity of legal framework may not be about the laws but how they
are understood civic education among Sacco actors is needed.
45%
50%
Yes No No response
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It is good that a significant number are able to use mobile phones to access services. This
should be scaled up as it will save Saccos costs and allow them to serve more people across
expansive geographical areas.
The Sacco clients are able to access many services through the mobile phone. This widens
and deepens financial access and improves convenience. It also ensures Saccos can compete
effectively with banks which provide similar services. As well, it improves Saccos
profitability as costs are reduced. However, not all the Saccos have the infrastructure to
support the provision of such services. Such Saccos need to be assisted to build the requisite
technical capacity since their viability may be threatened by failure to provide the
conveniences of mobile banking.
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6 CHAPTER SIX: CHALLENGES OF MSME FINANCING
BY SACCOS
6.1 Introduction
Both MSMEs and Saccos encounter various challenges in their business relationship.
Understanding these challenges is key to their resolution. Both SASRA and stakeholders in
the Sacco sector need to look into ways of eradicating or minimizing these challenges. Apart
from citing the challenges the respondents also provide suggestions on how these challenges
can be addressed.
From a regulatory perspective it is important to look into issues that can be addressed by
tinkering with the regulatory regime to make it friendlier to MSMEs financing. Other issues
require a multisectoral approach and the regulator, umbrella bodies and all stake holders need
to come together and determine the way forward.
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6.3 Support Needed by Saccos to Overcome Challenges Faced while Serving
MSMEs
In view of the above challenges the Saccos made suggestions on how they can be empowered
to overcome. The key suggestions are capacity building and expanding sources of external
funds each at 30% and making the legal framework flexible and clear at 23%. Other
suggestions are education of members on use of funds at 20% and access to full credit
information from CRBs at 15%. The other suggestions are as shown in the figure below;
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6.4 Challenges Faced by MSMEs in Accessing Services from Sacccos
The key challenges faced by the MSMEs in accessing services from the Saccos include delay
in processing loan request at 31%, limitation in amount of money that can be borrowed at
29% and getting guarantors for a loan at 24%. Others are poor service at 12% and repayment
period being too short at 8%. Other challenges are shown in the figure below;
Figure 36: Challenges Faced by MSMEs while Accessing Services from Saccos
The following challenges were also reported by less than 2% of the respondents
i. Defaulting guarantors
ii. High loan processing fees
iii. Change of interest rates
iv. No business loans
v. Accessibility of the Sacco
vi. Not recognized as a legitimate bank account e.g. NSE
vii. Forced to join FOSA
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ii. The legal framework requires to be reviewed to align with the challenges and risks of
lending to MSMEs
iii. The capacity of MSME needs to be developed to make it easier to serve them. While
this is not an issue for SASRA alone there is need to work with the MSE Authority
and MSMEs associations to explore ways of enhancing the operations of MSMEs
iv. The issue of guaranteeing MSMEs loans causes major concerns. While MSMEs find
it hard to get guarantors some Saccos refuse to accept collateral even when it is
available to secure a loan by a business. With the common bond in Saccos being
relaxed the access to social collateral will be undermined further. Exploring
alternative ways and means of guaranteeing loans is crucial. Cases of inability to
realize collateral having been irregularly disposed by borrower or the Sacco being
prevented from doing so due to court processes does not help the case for scaling up
MSME lending by Saccos
v. There are serious concerns about default risks as far as lending to MSMEs is
concerned. There is need to ensure Saccos have access to credit referencing
information of borrowers. Sharing of borrower information amongst Saccos should
also be enhanced. Since MSME focused Saccos may not have the advantage of
common bond, they should be assisted to develop capacity to assess MSMEs and
evaluate alternative means of securing loans.
vi. Since lending to MSMEs is an emerging issue away from how Saccos traditionally
operated their capacity needs to be built to ensure they offer better services and not
encounter serious issues. This includes but is not limited to:
a. Training of Saccos on MSME lending
b. Provision of guidelines on MSME lending
c. Availing research on MSME lending to ensure peer learning
vii. There are also governance challenges that SASRA needs to look into. A better
complaints management system needs to be put into place. This will boost consumer
confidence and create an early warning system where Sacco may be facing issues that
are not captured via reporting on financials
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7 CHAPTER SEVEN: REGULATORY ENVIRONMENT
ISSUES
7.1 Introduction
Financing of MSMEs by Saccos poses extra challenges and risks. Consequently there is need
for SASRA to provide focused attention on this aspect of lending. Unlike lending to salaried
workers lending to MSMEs brings extra default risks. Also, MSMEs require different
products and solutions in line with their unique business needs.
Ensuring that these needs are met and that no risks are posed to the sector calls for robust
regulation while at the same time ensuring Saccos are not overly restricted in serving
MSMEs. This is a delicate balancing act. Below are the views of the players which need to be
taken into account while assessing the regulatory framework for purposes of improvements
and alignment with MSMEs needs.
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i. Provide specific regulations on MSME lending
ii. Improve SACCO supervision
iii. Allow more modes to guarantee MSME loans
iv. Training on compliance requirements/reporting
v. Regular visits to SACCOs by SASRA officials
vi. Be allowed to issue cheque books to MSMEs
vii. Remove levy on members savings
viii. Develop different regulations for different types of SACCOs
ix. Come up with ICT guidelines e.g. standard IT system
x. Allow non-members to do business with SACCOs
xi. SASRA to offer research and resources on MSME lending by SACCOs
xii. SASRA to have list of authorised debt collectors
xiii. SASRA needs to understand the relationship between MSMEs and SACCOs
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7.4 Summary and Conclusions on the Regulatory Environment
In view of the above the following key issues need to be looked into as a matter of priority;
i. Review of regulations that restrict lending and provision of financial services to
MSMEs by Saccos. There is further need to assist Saccos with prudential guidelines
on MSMEs financing and resources in terms of research to ensure peer learning
ii. Creating more awareness on SASRA and its mandate. This will improve the
confidence in Saccos and allow more MSMEs to approach them for financial services
iii. Enhance consumer protection and create awareness on deposit protection mechanisms
available
iv. MSMEs expect more or less the same services from Saccos as they do from banks.
The regulatory environment should be reviewed to bridge the existing gaps
v. Saccos need to have access to credit referencing system and the national payment
system in order to enhance their services to MSMEs
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8 CHAPTER EIGHT: CONCLUSIONS AND
RECCOMMENDATIONS
8.1 Conclusions
i. Saccos are a crucial source of fund for MSMEs. However the Saccos lack access to
sufficient funds due to poor diversification of their sources of funds
ii. While majority of Saccos have products targeted at MSMEs the percent of loan
portfolio disbursed to them is much lower compared with non-business clients
iii. Saccos desire to tap into additional sources of funds both internal and external.
Tapping into such funds will require support from the regulator and the government
iv. Development loans are to a large extent applied to business related purposes. This
raises the extent to which Saccos finance MSMEs albeit on an indirect manner
v. Most MSMEs join Saccos motivated by the possibilities of borrowing at cheaper
interest rates and with relaxed security mechanism
vi. While MSMEs have access to other sources of financial services MSMEs who are
Sacco members utilize Saccos more than they do other services
vii. Provision of essential business services to MSMEs by Saccos is relatively low which
places them at a disadvantaged position in competing with other financial providers
viii. While the Saccos are willing to scale up the provision of the financial services they
are hampered by lack of capacity and restrictions imposed by the regulatory regime
ix. The mobile phone plays a critical role in enhancing access to financial services from
Saccos by MSMEs
x. Key challenges faced by Saccos in serving MSMEs include default risks/poor
repayment, insufficient funds to lend and securing of the loans. The regulatory
environment is also a major challenge
xi. The key challenges faced by the MSMEs in accessing services from the Saccos
include delay in processing loan request, limitation on amount of money that can be
borrowed and getting guarantors for a loan
xii. The key suggestions by Saccos on improving the regulatory environemnt are capacity
building for Saccos, make regulations facilitative not restrictive, regulations to expand
access to external sources of funds and facilitating sharing of defaulters information
xiii. Key suggestions by MSMEs on the improvement of the regulatory Environment
include lower/regulate interest rates and fees, review restrictive Sacco bylaws and
terms and assist Saccos improve efficiency. Others suggestions are provision of funds
to boost Saccos and allowing or empowering Saccos to offer more products
8.2 Recommendations
8.2.1 Recommendations on Funding and Sources of Funds
i. SASRA should assist Saccos through regulatory and other support to access diverse
sources of funds including but not limited to capital markets
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ii. Saccos through their umbrella bodies should lobby national and county government to
provide them with cheap funding for onward lending to MSMEs
iii. Saccos should have a way of accessing a centralized lender to cater for short-term
gaps like is the case with banks
8.2.2 Recommendations on MSME Lending Framework
iv. The provisions in the Sacco Societies Act need to be reviewed to provide for
prudential guidelines on lending to MSMEs
v. Saccos should allow for diverse loan guarantee mechanisms other than guarantors so
that MSMEs can use collateral to secure loans without any need for guarantors
vi. Saccos should be allowed unfettered access to full borrower information from the
credit referencing bureaus. The CRB law needs to be amended accordingly
vii. Saccos should keep proper records and disclosures on business lending and categorize
business loans according to type of businesses financed.
viii. There is need for a policy guideline/framework on lending to MSMEs by SACCOs
ix. Saccos capacity needs to be enhanced to ensure they take full advantage of the
regulated environment. This includes civic education on legal framework, training on
MSME financing and improvement of technology and corporate governance
8.2.3 Recommendations on Offering Business Finance Services
x. Saccos should be allowed access to the national payment system to ensure they can
seamlessly offer various payment solutions required by businesses
xi. Saccos should exploit the SASRA license to mainstream themselves in the national
financial system. The current regulation regime has improved stability and outlook of
the sector and Saccos should take advantage of that to position themselves
xii. Promoting Saccos ability to offer a broad array of services will minimize the need for
Saccos to want to convert into banks or acquire banks
8.2.4 Recommendations on Regulatory Environment
xiii. Players seem to have many issues with the regulatory environment. SASRA should
consider creating a stakeholders forum that can work to ensure the laws and
regulations are clear and flexible and that they are understood and accepted
xiv. SASRA should create regulations that enhance speedy resolution of disputes and
conflicts. A responsive complaint handling mechanism should be put in place
xv. The supervision needs to be tightened and more frequent reporting of Saccos and
publishing of results is needed to enhance transparency and confidence in the sector
xvi. SASRA needs to create more awareness on its roles and mandate and to enhance its
image among stakeholders so that it is viewed as a facilitator rather than a road block.
This should begin with DTS followed by SACCO members and the general public
xvii. The Sacco movement needs to be better organized and to have a strong umbrella body
like other financial sectors. This will ensure laws and regulations accommodates the
sectors interests and also promote self regulation where possible
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REFERENCES
Capital Markets Authority. (2010). Capital Raising Opportunities For SMEs: The
Development Of Micro-Cap Securities Markets In Kenya. Nairobi, Kenya: Author
Financial Sector Regulators Forum. (2012). Financial Sector Stability Report, 2013.
Nairobi Kenya: Author
Financial Sector Regulators Forum. (2014). Financial Sector Stability Report, 2013.
Nairobi Kenya: Author
FSD Kenya. (2013). FinAccess National Survey, 2013. Nairobi, Kenya: Author
Kenya Institute for Public Policy Research and Analysis (KIPPRA). (2013). Kenya
Economic Report 2013, Nairobi, Kenya: Author.
Kenya National Bureau of Statistics. (2014). Economic Survey 2014. Nairobi, Kenya:
Author
Kenya National Bureau of Statistics. (2014). Information on the revised national accounts.
Nairobi, Kenya: Author
Micro and Small Enterprises Act 2012, No. 55 of 2012
SASRA. (2014). Sacco Supervision Annual Report 2013 (Deposit Taking Saccos)
Retrieved from,
http://www.sasra.go.ke/index.php/resources/publications#.VCMwc_mSyQE
World Council of Credit Unions. (2014). 2013 Statistical Report. Washington USA: Author
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9 APPENDICES
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LAMU 5,956 0% 1 9 10 7 2 1
TANA RIVER 1,123 0% 0 10 10 7 2 1
KILIFI 46,699 2% 7 3 10 7 2 1
KWALE 2,759 0% 0 10 10 7 2 1
MOMBASA 27,631 1% 4 6 10 7 2 1
2,835,172 100% 400 651 456 130 65
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Appendix B: List of Respondent Saccos
Table 9: Respondent Saccos
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40. Winas Sacco Ltd
41. Ufanisi Co-Operative Saving And Credit Society Ltd
42. Simba Chai Sacco Ltd
43. Kenya Bankers Savings & Credit Co-Op Society
44. Jacaranda Sacco
45. Nassefu Sacco Ltd
46. Nawiri Sacco Ltd
47. Koru Sacco Society
48. Miliki Savings And Credit Society
49. Maisha Bora Sacco Ltd
50. Safaricom Sacco Ltd
51. Kenya Achievas Sacco Ltd
52. Kiambaa Dairy Rural Sacco
53. Banana Hill Matatu Sacco Ltd
54. Fundilima Sacco
55. Puan Savings And Credit Society
56. Mwito SACCO SOCIETY LTD
57. Wareng Teachers Sacco
58. Gastameco Sacco
59. Jijenge Sacco
60. Narok Trs Sacco
61. Limuru Trade Sacco Ltd
62. Muki Sacco Ltd
63. Times U SACCO LTD
64. Vision Africa Sacco
65. Wakenya Pamoja Sacco Society Ltd
66. Ndosha SACCO LTD
67. Kathera Rural
68. All Churches Sacco
69. Egerton University Sacco Ltd
70. Siraj Sacco
71. Fortune Sacco Ltd
72. Southern Star Sacco
73. Jumuika (Chemilil) Sacco Ltd
74. Kenpipe Sacco Ltd
75. Kenya Canners Sacco Ltd
76. Ntala Vision Sacco Society Ltd
77. Moi University Sacco Ltd
78. Nitunze SACCO LTD
79. Murata Sacco Limited
80. Keiyo Teachers Sacco Ltd
81. Wevarsity Sacco Soc Ltd
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82. Good Faith Sacco Society Ltd
83. Kakamega Teachers Sacco Society Ltd
84. Aberdare Sacco Society Limited
85. Sitico Sacco
86. Enea Sacco
87. Comoco Sacco Society Ltd
88. Kite Sacco Society Ltd
89. Imarisha Sacco Societyltd
90. Kenya Midland Sacco Ltd
91. Kingdom Sacco Ltd
92. Wanandege Sacco Ltd
93. Thamani Sacco Ltd
94. Jamii Sacco Ltd
95. Daima SACCO LTD
96. Bingwa SACCO
97. Ndeika SACCO
98. Baraka SACCO LTD
99. Stegro Sacco Ltd
100. Agro-Chem Sacco Ltd
101. Patnas Sacco Ltd
102. Tenhus Sacco Ltd
103. K-Unity Sacco Ltd
104. Nyamira Tea Farmers Sacco Ltd
105. Kipsigis Edis Sacco Ltd
106. Orient Sacco
107. Afya Sacco
108. Nation Sacco
109. Muhigia Sacco
110. Elimu Sacco
111. Harambee Sacco
112. Tai Sacco
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Appendix C: Data Collection Tools
DEPOSIT TAKING SACCO QUESTIONNAIRE
Form Serial No: Date of interview:_____/_____/______ Time:____/___/___
_______ dd mm yyyy hh mm
Am/Pm
Associate Consulting Africa Ltd has been contracted by the Sacco Societies Regulatory
Authority (SASRA) to conduct a survey with the objective of determining the extent to which
SACCOs finance Micro Small and Medium Enterprises (MSMEs). The results of the survey
will be used to guide policy developments towards improving the role of SACCOs in
financing this critical sector of the economy.
We are therefore requesting you to spare a few minutes to discuss with us issues related to
this very important sector. We assure you that the information provided will be treated in
confidence and shall be used solely for the purposes of this survey. Thank you
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KShs
7. If you have business finance products on offer kindly indicate the products
a. Savings products
Product Description
b. Loan products
Product Description
c. Other products
Product Description
8. What percentage of your loan portfolio is currently availed to the following category
of customers?
Category % of loan portfolio Amount lent in KShs
Business customers
Non business
customers
Total 100%
9. Would you be willing to increase the percentage of your lending capacity available to
MSMEs in the future? Yes No
10. What are the sources of the funds used for business lending?
Source of funds % contribution to total business lending
11. Are there other sources of funds you would like to utilize but are currently not able
to? Yes No
12. If yes in 10 above what are some of those sources
a. _______________________________________________________________
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b. _______________________________________________________________
c. _______________________________________________________________
13. If yes above what challenges prevent you from accessing those sources of funds?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
14. What support would you need to increase your sources of funds?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
15. What is the average size of business loan taken over the last one year?KShs________
16. What is the maximum size of loan available for a business KShs_______________
17. What is the current interest rate you are charging for business loans_______%
18. What is the average duration of a business loan?___________months
19. How would you describe repayment rate for business loans?
a. Excellent
b. Very good
c. Good
d. Fair
e. Poor
20. Are you able to disaggregate the loans provided to business according to type of
business financed? Yes No
21. If Yes above kindly indicate the percentage of the loan portfolio lent to the following
business categories
Business Category % of total business loan
portfolio lent to this category
Agriculture/farming
Wholesale and retail trade, restaurant and hotels
Financial services e.g. insurance, agent of shares
Manufacturing
Real estate (e.g. owning rental houses, land buying
selling and estate management
Transport
Communication e.g. ICT businesses
Construction
Services (beauty, professional, repairs etc)
Electricity and water
Total 100%
22. Are you able to disaggregate the loans provided to business according to the size of
business financed? Yes No
23. If yes above kindly indicate the percentage of the loan portfolio currently let to the
following business categories
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Business Category % of total business loan portfolio lent to this
category
Micro enterprise
Small enterprise
Medium enterprise
Large enterprise
Total 100%
24. If you are unable to disaggregate the loan portfolio according to any of the above
categories what are the reasons for that?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
25. When providing development loans do you establish whether the loan is used for
business or non-business purposes? Yes No
26. If yes above kindly indicate what percentage of development loans is utilized for
these purposes
Utilisation of development loan % of loan used for this purpose
Business
Non-business
Combination of business and non-
business
Total 100%
27. To what extent do you think development loans are used for business related
purposes? (tick one only)
To a very large extent
To a large extent
To a small extent
To a very small extent
28. Do you provide any of the following business finance products?
I have accessed the following business finance service Yes No
Asset finance e.g. for buying business vehicle, equipment, machines etc
Invoice discounting (received cash based on an invoice)
Letter of credit, guarantee and bid bonds (SACCO guaranteed you to
supply goods and services)
LPO finance (SACCO provided you with finances based on a local
purchase order thus enabling you to supply goods)
Cheque discounting (received cash pending clearing of a cheque)
Overdraft (allowed you to access below your deposit balance to meet
urgent business obligations)
Insurance premium financing (SACCO provided you with fiancs to pay
off your premium at once and then repay the SACCO over time)
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Other (please explain)
29. Do you provide any of the following financial products/services? Tick as many as are
available
I have accessed the following financial services through the SACCO Yes No
Access to ATM
Cheque book
Cheque deposit
Insurance products
Pension products
Investment products such as shares, bonds, treasury bills etc
30. Are there any business finance products you would like to offer but are not currently
able to offer Yes No
31. If yes above what are the products and what are the reasons for not being able to offer
them?
Product or service we would like to Reasons we are unable to offer the product
offer to business clients or service
32. What support would you need in order to offer the financial services to MSMEs that
you are currently not offering?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
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35. What improvements in SACCO regulation and supervision would you recommend
SASRA to undertake in order to improve your ability to provide services to MSMEs
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
e. _______________________________________________________________
PART D: CONTACTS
1. Phone number of the person interviewed
2. Name of person conducting interview
3. Phone number of person conducting the interview
4. Time interview ended Time:____/____/___
hh mm Am/Pm
5. Any remarks by interviewer?
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QUESTIONNAIRE FOR MICRO SMALL AND MEDIUM ENTERPRISES (MSMES)
Form Serial No: Date of interview:_____/_____/______ Time:____/___/___
_______ dd mm yyyy hh mm Am/Pm
Associate Consulting Africa Ltd has been contracted by the Sacco Societies Regulatory
Authority (SASRA) to conducting a survey with the objective of determining the extent to
which SACCOs finance Micro Small and Medium Enterprises (MSMEs). The results of the
survey will be used to guide policy developments towards improving the role of SACCOs in
financing this critical sector of the economy.
We are therefore requesting you to spare a few minutes to discuss with us issues related to
this very important sector. We assure you that the information provided will be treated in
confidence and shall be used solely for the purposes of this survey. Thank you
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Year 2012 2013 2014
Total number employed
4. What was your annual turnover or sales during the following business year
Year 2012 2013
Amount sold in Kenya shillings
5. Which of the following financial services have you used in the last one year
Tick as many Financial Service Accessed
as apply
Bank
SACCO
Micro finance institution
Informal group e.g. chama/ROSCA
Mobile Financial Service e.g. M-pesa, Airtel money etc
Insurance company e.g. NHIF
Pension e.g. NSSF, Mbao pension etc
Borrowing from individuals e.g. friends, family, associates
6. Are you a member of a SACCO? Yes No
7. If yes in 6 what is the name of the SACCO you belong to
a. _______________________________________________________________
b. _______________________________________________________________
PART B: SACCO BUSINESS SERVICES
8. For how long have you been a member of the SACCOs
Less than 5 years More than 5 years
9. What factors motivated you to join the SACCO as a business person
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
10. Since joining the SACCO have you ever taken a loan for business purposes?
Yes No
11. If no above what challenges if any have prevented you from taking a business loan
from the SACCO
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
12. If you have taken a loan for business from a SACCO kindly provide the following
details
Description Amount Duration Interest
rate
Lowest amount of business loan borrowed from
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SACCO
Highest amount of business loan borrowed from
SACCO
13. If you have taken a business loan from the SACCO how did you guarantee the loan
Collateral e.g. logbook or title
Guarantors i.e. guaranteed by fellow SACCO members
Salary
Other (please explain)_____________________
14. What was the purpose of borrowing the money for the business in your latest
borrowing?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
15. Why did you prefer borrowing from the SACCO as opposed to other financial
institutions?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
16. Did you borrow from a SACCO for business purposes in the previous business year
(2013)? Yes No
17. If yes in 18 above how much did you borrow?_KShs__________________
18. How much interest did you pay for your last business loan from a SACCO?______%
19. Have you ever accessed any of the following business financial services from your
SACCO?
I have accessed the following business finance service Yes No
Asset finance e.g. for buying business vehicle, equipment, machines etc
Invoice discounting (received cash based on an invoice)
Letter of credit, guarantee and bid bonds (SACCO guaranteed you to
supply goods and services)
LPO finance (SACCO provided you with finances based on a local
purchase order thus enabling you to supply goods)
Cheque discounting (received cash pending clearing of a cheque)
Overdraft (allowed you to access below your deposit balance to meet
urgent business obligations)
Insurance premium financing (SACCO provided you with fiancs to pay
off your premium at once and then repay the SACCO over time)
Other (please explain)
20. Have you accessed any of the following financial services through your SACCO?
I have accessed the following financial services through the SACCO Yes No
Access to ATM
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Cheque book
Cheque deposit
Insurance products
Pension products
Investment products such as shares, bonds, treasury bills etc
21. Are you able to access any financial services from your SACCO through your mobile
phone Yes No
22. If yes above what financial services are you able to access from the SACCO through
your mobile phone?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
PART C: POLICY AND REGULATORY RECOMMENDATIONS
23. What challenges have you faced in accessing financial services for you business from
SACCOs?
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
24. What improvements in SACCO regulation and supervision would you recommend
SASRA to undertake in order to improve your confidence in using SACCOs for
business finance services
a. _______________________________________________________________
b. _______________________________________________________________
c. _______________________________________________________________
d. _______________________________________________________________
PART D: CONTACTS
1. Phone number of the person interviewed
2. Name of person conducting interview
3. Phone number of person conducting the interview
4. Time interview ended Time:____/____/___
hh mm Am/Pm
5. Any remarks by interviewer?
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