Professional Documents
Culture Documents
Learning outcomes
1. Be able to explore how communication skills are used in health and social care
2. Understand how various factors influence the communication process in health and
social care
3. Be able to explore the use of information and communication technology (ICT) in
health and social care
LO1 Be able to explore how communication skills are used in health and social care
LO2 Understand how various factors influence the communication process in health
and social care
Values and culture: factors eg beliefs, age, sex, sexuality, ethnicity, gender, education,
social class
Legislation, charters and codes of practice: national, European, United Nations (UN) as
appropriate eg equality, diversity, discrimination, confidentiality and sharing
information
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LO3 Be able to explore the use of information and communication technology (ICT)
in health and social care
Legal considerations: health and safety eg postural, visual, stress; data protection eg
accuracy, security, relevance, up to date, confidentiality, consequences of breaking
data protection legislation; access to records
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Patricks college, Mont Rose college, EThames college, South Thames college, UKCBC and
many more
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