Professional Documents
Culture Documents
Process
Group of related tasks, connected with goods
and/or information with specific inputs & outputs
Process design
tasks to be done & how they are coordinated
among functions, people, & organizations
Process strategy
an organizations overall approach for physically
producing goods and services
Process planning
converts designs into workable instructions for
manufacture or delivery
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Product - Process Matrix
Product Structure, Product Life Cycle
Proc. Struct One Low vol. Mod. Vol. Hi. Vol. Hi. Vol. Comp. Key
Proc. Life of a Little Std. Customized Low var. Hi. Std. priority mgmt
cycle kind Hi Variety Multiple prod. Few major prod Commodity QCDF tasks
3
Manufacturing Process Selection
Projects
one-of-a-kind production of a product to customer
order
Batch production
process many different jobs at the same time in
groups or batches
Mass production
produce large volumes of a standard product for
a mass market
Continuous production
used for very-high volume commodity products
4
Types of Processes
Capital
Non-repetitive, Costly, slow, Difficult to change,
Dis- investment;
small customer difficult to far-reaching errors,
advantages lack of
base, expensive manage limited variety
responsiveness
Machine shops, Automobiles,
Construction, print shops, televisions, Paint, chemicals,
Examples shipbuilding,
bakeries, computers, foodstuffs
spacecraft
education fast food
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Service Process Types
Process Process
tasks flow Professional
High
Diverse/ service
Intermittent
complex
Service shop
Variety
Mass service
Low
Repeated/ Continuous
divided Low Volume High