SCOM CUSTOMER AGREEMENT FORM

Region: ____________ Location:____________ Date:____________ Form No._________

CUSTOMER DETAILS: (PLEASE PRINT IN BLOCK CAPITALS)

Applicant Name:
Father, Name:
Permanent Address:___________________________________________________________________
Tel # _______________ Mobile # ______________ Fax # ___________________
Business Address: __________________________________________________________________
Tel # _______________ Mobile # ______________ Fax # ___________________
Billing Address: __________________________________________________________________
Tel # _______________ Mobile # ______________ Fax # ___________________

NIC # NTN #:
Account # _________________________ Bank Name/Address: ________________________________

REFRENCES:
Ref 1 Ref 2
Name: __________________________________ Name: ______________________________________
Address: _______________________________ Address: ____________________________________
_______________________________________ ___________________________________________
Tel/Mobile # _____________Fax # ____________ Tel/Mobile # ___________Fax # _________________

NIC # NIC #
DETAIL OF CHARGES (For Office Use only) CLASS OF SERVICE (For Office Use only)

Package _________________________ Mob-Mob Local NWD ISD

Line Rent _________________________ Other Products_________________________
Activation Tax________________________ Type of Connection

Connection Charges___________________ Post Paid

Pre Paid
CED ________________________ SIM Number ___________________________
Security Deposit______________________ Mobile Number _________________________
Others ________________________ Value Added Services_____________________
Total ________________________

COSTOMER ACCEPTANCE:
I have read and agreed to the terms and conditions of this agreement as stated on the reserve of this form including the limited warranty and
limitation of liability. In case of a business account I certify that I am authorized to bind the corporation or partnership listed above as the customer to
the terms and conditions of this agreement. I also confirm that I understand that my cellular service will not be used by any unauthorized person and
I will not apply any encryption device to the cellular service provided by SCOM, and if determined that such is the case, SCOM has the right to
disconnect my cellular, services immediately without any notice. Incase a NTN is allocated afterwards I will pass this on to SCO. I also agree that
SCOM has all the rights to accept or reject my application for connection.

Customers Signature & Company Stamp___________________________ Date______________________

Sales Representative ______________ Sales Manager _______________ Credit Control ______________
 Special Communications Organization Mobile (SCOM), Qasim Road Rawalpindi
Cantt.
Phone Number: 051-9271536
Helpline: 111-335-335
TERMS & CONDITIONS
1. IN THIS CONTRACT:
a. Call charges means a charge per unit at the applicable rate set out in the
schedule of tariffs published by SCOM from time to time and used to
calculate amounts due from the customer to SCOM for availing of the
service.
b. Customer means the customer named overleaf.
c. NIC means National Identity Card
d. NTN means National Tax Number
e. SIM Card means a Subscriber Identity Mobile Card that contains customer
information.
f. Post Paid means pay your dues after using services.
g. Pre Paid means pay your dues before using services
h. SCOM means special Communications Organization Mobile.
i. Mobile Number means a number assigned to customer for identification.
2. CONNECTION TO THE SYSTEM AND PROVISIONAL SERVICE:
a. Subject to the Terms and conditions of this contract, SCOM will connect and
Maintain the connection of customer equipment to the system and SCOM
will endeavor to make the service available to the customer throughout the
term of this contract.
3. CHARGES AND PAYMENTS:
a. Fees, Tariff, Costs, Rates and Charges for Customer Equipment, Installation
of SIM Cards, Connection and the Service can be viewed at SCOMs sales
offices.
b. The customer Shall Pay SCOM as Applicable:
i. Customer equipment costs prior to connection, if required by the
Customer.
ii. Connection charges prior to connection.
iii. Installation fee prior to installation and connection of the customer
equipment.
iv. Monthly access charges in advance commencing from the data
service is made available to the customer.
v. Call charges arrears, including all charges incurred by the customer
Equipment.
vi. Taxes, duties and levies which are or may be levied in the accordance
with applicable law, rules or regulations.
c. SCOM will in its sole discretion determine an appropriate credit limit for the
Customer, such-credit limit to be secured by a refundable cash deposit
placed by the Customer with SCOM. In the event such credit limit is
exceeded at any time, SCOM will be entitled but not obligated to disconnect
or suspend the Service to the Customer and the customer hereby waives all
claims and rights in respect thereof including the right to contest such
disconnect. The said cash deposit will be refunded to the customer, less any
amount outstanding in respect of payments due to SCOM, upon termination
of this contract.
d. Monthly Access charges shall continue to be payable by the customer to
SCOM during any period of suspension/disconnection of the service which is
required either by the customer (or by a person appearing to SCO to act on
behalf of the customer) or by SCOM in the event of non-payment of its dues
or misuse/abuse of the system or in accordance with other provisions of this
contract.
e. Call charges shall be determined exclusively by SCOM by reference to
details of calls recorded by SCOM and/or its international roaming partners
and/or any international GSM data clearing house with which it has an
appropriate arrangement.
f. Invoices for sums due under this contract shall be issued to the customer at
such intervals and in such format and containing such information as SCOM
shall from time to time determine.
g. All invoices of SCOM are due for payment by the customer on demand and
failure to pay by the due date printed on the invoice will render the customer
liable to immediate disconnection/suspension of the service. Before
reconnection, customer pay all outstanding amounts due to SCOM
applicable reconnection charges and, an advance against future payments.
h. In Case of failure of customer to pay an invoice by its due data, SCOM also
reserve its right to disconnect service to all other connections held by the
customer and to charge a surcharge on the amount from time to time
outstanding at the rate of (2%) above Bank Rate per annum pro-rated
weekly.
4. DURATION AND TERM:
This contract shall commence on the data of approval by SCOM after signing of
the from overleaf by the customer and, subject to the provisions of this contract,
shall continue thereafter until terminated by either party hereto by giving not less
than one months notice in writing to the other party hereto. Notwithstanding
termination of this contract, all rights of SCOM accrued till the data of termination
shall continue to exist unhampered until in full by the customer.
5. VARIATION
a. SCOM reserve the right to revise the Fees, Tariffs, Cost, rtes, Charges from
Time to time and such revision may be advertised by SCOM in newspaper of
leaflets distributed with invoices or through tariff manuals to be issued to the
customer. The revised Fees, Tariffs, Cost, Rate, Charges will apply to the
customer from the date of advertisement.
b. SCOM may vary the conditions of the contract as a result of any applicable
legislation, statutory instrument, direction or instruction of any government
agency or department upon reasonable prior notice.
6. PROHIBITION OF ASSIGMENT
a. Right, duties, benefits, obligations or liabilities of the customer under this
contract, shall not be assigned, transferred or sub-contracted in any
manner whatsoever. Transfer of the ownership/connection/Services is not
allowed and SCOM reserves the right of transferring ownership/connection.
b. SCOM may at any stage assign its rights, duties benefits, obligations
and/or liabilities under this contract to any third party.
7. ARBITRATION
If any difference or dispute, in any way connected with this contract shall arise
between the parties hereto which can not be settled amicably within a period of
two months , then such a dispute shall be referred to arbitration under the provision
of the ARBITRATION Act , 1940, by two arbitration one oriented by each party, and
the arbitrations shall, before commencing upon the reference, appoint a neutral
umpire who shall decide the dispute in the event of inability of the arbitrators to
agree. Arbitration shall be held in Islamabad (Rawalpindi) and conducted in English
Language. The award under such arbitration shall be final and binding on the
parties hereto.
8. SUSPENSION/TERMINATION/DISCONNECTION
a. SCOM may time to time and without notice suspend the service (and at
SCOMs discretion disconnect the customer equipment from the system) in
any of the following circumstances without prejudice of the liability of the
customer to continue to pay rental charge.
i. During any technical failure, modification or maintenance of the
system or,
Or,
ii If the customer or any persons on the behalf of customers reports the loss
of customer equipment of SIM card. In such events the customers liability
for call made under these circumstances extends up to in midnight on fee
day such report provided its is received by 1700 hours, otherwise the
liabilities of call charges continue until midnight of next working day. It is
the duty of customer to immediately report loss or theft of customer
equipment or SIM card to the police as well as SCOM or,
iii If customers fails to company with any terms and conditions (including
failure to pay charge due) of this contract until the failure to company is
remedied or,
iv. If customers allows any thing to be done to the customers equipment (or
SIM Card) or its installation or otherwise which, in SCOMs opinion, may
have the effect of jeopardizing the successful operation of the
service or the system or,
v. If the customers allows the services to be used by an unauthorized person
or use of any encryption device on the service.
b. The contract shall automatically and without notice terminate in the following
cases.
i. Presentation of petition for winding up of the customer whether voluntary
or otherwise.
ii. Compounding by the customer with his creditors, appointment of a
receiver or manager with respect to all or part of the customers assets
iii. Bankruptcy, incumbency or liquidation of the customer.
iv. Death of the customer.
v. Seizure of any part of the assets of the customer.
c. SCOM may without prejudice to other accrued rights by written notice terminate
this contract with immediate effect it.
i. Customers breaches any term of this contract or any other agreement
between SCOM & customers.
ii. SCOM in its reasonable opinion believes that customer can not Pay amount
due on him.
iii. The operation of system or services is discontinued, suspended or
d. On termination the customers shall forthwith pay SCOM following.
i. All amount due to SCOM at the time of termination together with markup
@ Rs. 2% per annum on amount overdue.
ii. All costs including legal incurred by SCOM in enforcing its rights under
this contract including recovery of monies.
9. USE OF SERVICES VIA CUSTOMERS EQUIPMENT
a. SCOM reserves the right to issue such instructions regarding use of Services as
it may from time consider necessary to maintain the integrity. Quality and safely
of the service for all customers and such instruction shall be binding upon the
customers and be deemed to form and integral part of this contract.
b. The customer is personally responsible for all use of system Services/services
levels made from customer equipment and shall neither use nor permit any
person to use personal equipment the system, the services or the services level
for.
i. Sending abusive, offensive indecent, or menacing message or
Communication or
II. Eavesdropping, intercepting or learning the contents of any message
on the system or
iii. Persistent calls that may cause annoyance, inconvenience or needless
anxiety to any person.
c. SCOM reserves the right to make any alteration or adjustment to any equipment
or SIM card as it may consider desirable for the purpose of maintaining
satisfactory services for the customers or for customers as a whole. Any such
alteration made will be billed to the customers at appropriate rates.
d. The customers shall not place or use anything, equipment or device in such a
way in relation to customers equipment not approved or recommended by
SCOM.
10. LIABILITIES:
a. SCOM shall not be liable to the customers for any loss, expense or damage of
any kind in connection of its obligations under this contract or for delayed or
defective performance or for failure of performance or arising from the disruption,
interruption, suspension or malfunction of the services for any reason.
b. SCOM shall not in any event be liable for the acts or omission of other telecomm
operators including SCO.
11. GENERAL/MISCELLANCEOUS:
a. It is the customers obligation to acquaint himself and to comply with all applicable
requirement and restrictions imposed by Government and other authorities or
corporation relating to the service. Specifically, the customers may not use, or
allow the use of, any cellular radio equipment while on board, or in the immediate
proximity of any aircraft either stationary or airborne. The customers will
indemnify SCOM against any liability it may incur in consequence of the
customer failing to comply other with.
b. The construction of this contract not to be affected by any heading.
c. All information contained in SCOM promotional material, advertisement, and
publicity campaigns is for information only and shall not form part of any contract
between SCOM and the customers. The customer acknowledges that he has not
relied on or been induced by such material in entering into this contract.
d. SCOM may withdraw one or more services levels by not less than one months
written notice
and the customers may cancel or amend services level on similar notice.
e. Should any provision of this contract become void or otherwise unenforceable for
any reason, the validity of the remaining provision shall not be affected thereby.
f. No warranty, condition, undertaking or term as to the nature or quality of the
services or services levels shall be part of any contract between SCOM and the
customers, unless expressly accepted in writing and signed by a Director of
SCOM and no such term shall be implied by law or otherwise.
g. Any failure or delay by SCOM in exercising any option, right or remedy under
this contract or to demand compliance of any obligation of the customers,
shall not constitute a waiver of any such option, right or remedy or the
performance thereof.
Any such failure or delay shall not operate as a continuing waiver not shall
it operates as a future waiver.
h. All SIM cards supplied to customer shall remain the property of SCOM.
i. For the avoidance of doubt, the customers is liable to pay all charges levied by
SCOM, from time to time, with respect to the customers use of the services.
j. Any employee, agency or agency on the behalf of SCOM has complete authority
to make credit collection and to investigate any of the present or potential SCOM
subscribers.