CITIZENS CHARTER 2016 INSTITUTE OF ISLAMIC STUDIES

UNIVERSITY OF THE PHILIPPINES DILIMAN

AS OF 2016 AUGUST

FRONTLINE SERVICES
OF THE INSTITUTE OF ISLAMIC STUDIES LIBRARY
CITIZENS CHARTER 2016 // UNIVERSITY LIBRARY DILIMAN

IN COMPLIANCE WITH RA 9485

(ANTI-RED TAPE ACT)

Mission

To provide library users the best possible access to information in support of instruction,
research and extension; and the best possible information services through the use of new
Information and Communications Technology (ICT) as applied to libraries

VISION

To be recognized as the premier academic and research library in the region in terms of library
resources and quality of information services
Registration of Non-UP Users to access and use Library resources

Schedule of Availability of Service: Monday to Saturday

8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service:
Students, from other schools/universities, private and government researchers who need to
have access to the resources of the University Library
What are the basic requirements:
1. Valid ID with picture
2. Referral letter
3. 1x1 photo

How to Avail of the Service:

Duration
of Activity
(Under Person In-
Step Applicant/Client Service Provider Fees Form
Normal Charge
Circumstan
ces)
Present valid ID with
picture and referral Check/Verify validity of ID
1 1 minute Library staff
letter at the Registration presented
Desk
Special
Fill-out Special Check for completeness of
2 2 minutes Registration
Registration Permit form information
Permit form
Please
refer to
Pay the library fee at the Process payment and issue UP Official
3 1 minute Cashier Schedul
Library staff Official Receipt Receipt
e of
Fees
Receive valid Library Issue valid Library Library
4 1 minute Library staff
Card/Permit Card/Permit Card/Permit

END OF TRANSACTION
 ID Countersigning and Validation (polaroid type ID)
Schedule of Availability of Service: Monday to Saturday
8:00 a.m. to 5:00 p.m. withno noon break
Who may avail of the Service : Students enrolled in the current semester
What are the basic requirements:
1. Form 5 (Enrolment form)
2. 1x1 ID picture

How to Avail of the Service:

Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)
Present enrollment Check and verify accuracy of
Library
1 Form (Form 5) and information indicated in the 2 minutes
staff
polaroid ID enrolment form (Form 5)
Fill-out Library User Library Library User
2 1 minute
Registration Form staff Registration Form
Verify identity of the
Hand in filled out
student by comparing the ID
Library User Library Library User
3 and the information 2 minutes
Registration Form to staff Registration Form
provided in the Registration
library staff
form
Check for completeness and
1 minute
accuracy of information
Wait while the ID is
Validate ID by affixing
4 being validated ad 1 minute
countersigned sticker
countersigned

Receive validated Issue validated and

5 1 minute
and countersigned ID countersigned ID
Issuance of Temporary Library Card

How to Avail of the Service:

Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)

Present Enlistment Form

(Form 5 of students), copy of Check and verify
appointment papers (for accuracy of information Library
1 2 minutes
members of the faculty, REPS indicated in the staff
and administrative staff), 1x1 documents presented
ID picture

Verify identity of the

client by comparing the
the information
provided in the
Library User
Fill-out Library User enlistment form (Form 5 Library
2 2 minutes Registration
Registration Form for students) and staff
Form
appointment papers (for
the members of the
faculty, REPS and
administrative staff)

Fill-out Temporary ID card and Check for completeness Library

2 minute
attach 1x1 picture of information staff

Wait for the issuance of Process Temporary Library

3 1 minute
Temporary Library Card Library Card staff

Receive
Issue countersigned/ Library
4 validated/countersigned 1 minute
validated ID staff
polaroid ID
END OF TRANSACTION
Signing of Library Clearance
Schedule of Availability of Service : Monday to Saturday
8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service:
Constituents of the University (students, members of the Faculty, REPS,
administrative staff)
What are the basic requirements:
1. Clearance Form
2. Accomplished Clearance slip
Duration: 9 minutes

Signing of Library Clearance

How to Avail of the Service:

Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)

Verify information
Present Clearance Form duly Clearance
1 indicated in the 2 minutes Library staff
signed by unit/college library Form
Clearance Form

Check and verify from the

Delinquent Database
2 2 minutes Library staff
(DLQ)for any library
accountability

Check for accuracy of Clearance

3 Fill out Clearance Slip 3 minutes Library staff
information indicated slip

Sign on behalf of the

University Librarian (box 1 minute
for the University Library)
Receive duly signed Release duly signed
4 1 minute
Clearance Form Library Clearance

END OF TRANSACTION
Borrowing/Charging out library books for home reading

Schedule of Availability of Service: Monday to Saturday

8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service*
UP students, members of the faculty, REPS, administrative personnel
What are the basic requirements:
1. Valid ID (countersigned for the current semester)
2. Temporary library card (if borrower is yet to be issued the polaroid ID)

How to Avail of the Service: Borrowing and returning library materials:

Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)
Fill out book card with name, college
and student/employee number and Book
1 1 minute Library staff
present library staff at the card
Circulation desk
Present books to be borrowed and
Receive materials to be
2 ID (polaroid ID or temporary library 1 minute Library staff
borrowed/returned
card)
Check and verify ID
(should be valid and 1 minute Library staff
countersigned)
Stamp with due date Book
30 seconds Library staff
and sign book card card
Scan barcode of the
book to be checked-out
30 seconds Library staff
under the borrower's
account
Wait for the books to be processed Print receipt of books Transaction
2 1 minute Library staff Receipt
for check-out borrowed

Issue book/s borrowed Transaction

3 Receive books 1 minute Library staff Receipt
plus the receipt

END OF TRANSACTION
Returning/Checking-in library books for home reading

Schedule of Availability of Service : Monday to Saturday

8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service*
UP students, members of the faculty, REPS, administrative personnel
What are the basic requirements:
1. Valid ID (countersigned for the current semester)
2. Temporary library card (if borrower is yet to be issued the polaroid ID)

How to Avail of the Service:

Duration
of Activity
(Under Person In-
Step Applicant/Client Service Provider Fees Form
Normal Charge
Circumsta
nces)

Present books for return/check- Receive materials for

1 1 minute Library staff
in return/check-in

Wait for the printout of Scan barcode of the

2 transaction receipt of books book to be 1 minute Library staff
returned returned/checked-in
Hand the
Transaction
3 Receive Transaction Receipt return/check-in 1 minute Library staff
receipt
receipt to client
END OF TRANSACTION
Schedule of Availability of Service : Monday to Saturday
8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service*
UP students, members of the faculty, REPS, administrative personnel
What are the basic requirements:
1. Valid ID (countersigned for the current semester)
2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Renewing books borrowed/checked-out:

Duration of
Applicant/Clie Activity Person In-
Step Service Provider Fees Form
nt (Under Normal Charge
Circumstances)
Receive books for
processing of renewal (Go
Present books to Check-in tab of the iLib
1 1 minute Library staff Book card
for renewal Circulation module to
check-in first the book/s
for renewal)
Retrieve and pull-out
2 book card of book/s for 1 minute Library staff Book card
renewal
Hand in book card to
client

Fill out book card

with name,
college and
student/employe
3
e number and
present library
staff at the 1 minute Library staff Book card
Circulation desk

Stamp with due date and

sign book card
Scan barcode of the book
to be checked-out under
the borrower's account
Wait for the
books to be Print receipt of book/s Receipt of book/s
4 1 minute Library staff
processed for renewed borrowed
renewal
Receive book/s
Issue book/s borrowed Receipt of book/s
5 renewed with 1 minute Library staff
plus the receipt borrowed
receipt
END OF TRANSACTION
PHOTOCOPYING OF LIBRARY MATERIAL

Schedule of Availability of Service: Monday to Saturday

8:00 a.m. to 5:00 p.m. NO NOON BREAK
Who may avail of the Service*
UP students, members of the faculty, REPS, administrative personnel
What are the basic requirements:
1. Valid ID (countersigned for the current semester)
2. Temporary library card (if borrower is yet to be issued the polaroid ID)

How to Avail of the Service:

Duration of Activity Person

Step Applicant/Client Service Provider (Under Normal In- Fees Form
Circumstances) Charge

Fill out Photoduplication Photoduplication

1 2 minutes
Permit Permit
Present material for Check and verify for
photocopying and hand in accuracy and Library
2 1 minute
filled out photocopying completeness of staff
permit to library staff information
Approve (stamp with
Wait for the approval of Library
3 date and time of release) 1 minute
request for photocopying staff
request for photocopying
Receive approved Hand-in approved
photoduplication permit photoduplication permit Library
4 1 minute
together with the material and material for staff
for photocopying photocopying
END OF TRANSACTION

Use of PCs to access library e-resources

Schedule of Availability of Service : Monday to Saturday

8:00 a.m. to 12:00 midnight NO NOON BREAK
Who may avail of the Service?
UP students, members of the faculty, REPS, administrative personnel
What are the basic requirements:
1. Valid ID (countersigned for the current semester)
2. Temporary library card (if borrower is yet to be issued the polaroid ID)
3. Computer Usage Card (Pink card)
 Duration of
Activity Person In-
Step Applicant/Client Service Provider Fees Form
(Under Normal Charge
Circumstances)

Proceed to the General

Reference Section Electronic Facilities Use
Instruct client to log
1 Resources Room and log-in 2 minutes Library Staff Transactions
in
at Facilities Use Transactions Log (online)
Log
Present validated ID or Receive ID and
Computer
2 Temporary Library Card and Computer Usage 1 minute Library Staff
Usage Card
Computer Usage Card Card
Note the Time-In on
the Computer Usage Library Staff
Card
Clip together ID,
Client Card and
1 minute Library Staff
Computer Usage
Card

Wait for the Claim Card to Issue Claim Card to

3 Library Staff
be issued by Library Staff client

4 Proceed to use available PCs

END OF TRANSACTION