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Review your answers, feedback, and question scores below. An asterisk (*) indicates
a correct answer.
This 60-question assessment test is the final component of the Oracle Support
Accreditation guided learning path. This assessment will allow you to test your
knowledge of the information provided in the Oracle Support Accreditation.
Receiving a passing score of 80% or higher makes you eligible to become an Oracle
Support Accredited User. Please note that you are only able to access the
assessment once within a 24 hr period.
Customer User Administrator and Support Identifiers
(Answer all questions in this section)
True
False (*)
There is no reason for the CUA to actively review a request for ANY Support
Identifier, so using Auto Approve is always the best approach for any request
This is a security risk; therefore, a CUA would never use this feature
[Correct] Correct
3. It is an Oracle recommended best practice to have multiple CUAs
for each Support Identifier (although you are allowed to select only one per SI).
Mark for Review
(1) Points
True (*)
False
True (*)
False
[Correct] Correct
5. Joe is a CUA for his company. His team members are globally
located (and so are his assets). As a result, he has multiple SIs and is struggling
to easily manage the SIs and assets. What feature in My Oracle Support can help
him? Mark for Review
(1) Points
There is nothing available in My Oracle Support. Joe has to call his Oracle
Sales Representative to get this fixed.
Joe has to log a Non Technical Service Request and Oracle Support will set up
a new SI for him.
[Correct] Correct
6. As a customer or partner, what is the best way to locate a
Support Identifier (SI)? Mark for Review
(1) Points
Log a non-technical Service Request or ask a colleague on your team who might
be using the SI you want (*)
Both 2 and 4
[Incorrect] Incorrect
True
False (*)
[Correct] Correct
True (*)
False
[Incorrect] Incorrect
Select the Contact Us link in My Oracle Support and ask for help
Go to your My Account page and validate that you have access to View Assets
for the designated SI. By design, the Assets region is ONLY available to hardware
customers.
Select Customize on the My Oracle Support home page and make sure the Asset
widget is available to select for your dashboard, and select it.
[Incorrect] Incorrect
True (*)
False
[Correct] Correct
11. The number of tabs you see in My Oracle Support depends on the
Support Identifiers associated with your account. Mark for Review
(1) Points
True (*)
False
[Correct] Correct
12. Your colleague, Li, is new to My Oracle Support. You have been
asked to show him how to get up to speed quickly on the basic core functions of My
Oracle Support. What is the recommended FIRST step for Li? Mark for Review
(1) Points
Li should access My Oracle Support Community and post all his questions about
the portal there.
Li needs to get basic training, so you suggest that he set aside time to
complete the foundational My Oracle Support How-To training videos. You show him
how to access this content from the Getting Started region. (*)
True (*)
False
Use the (Search & Browse) feature on the Knowledge tab to select your product
and enter your search term. (*)
[Incorrect] Incorrect
True (*)
False
[Correct] Correct
16. When you type a search string into the global search bar (on any
tab), your search results are usually provided on the Knowledge tab unless you
search for a specific Service Request number. Mark for Review
(1) Points
True (*)
False
[Incorrect] Incorrect
17. After performing a search, your results are displayed. What
options are available to further refine your search results? Mark for Review
(1) Points
You can filter the results by clicking the down arrow next to the knowledge
source type.
Once the search has run, you would need to create a new one with more
filters.
You can select one or more knowledge collection types, add more words, and
select a product, version or platform (*)
[Incorrect] Incorrect
He can create a PowerView for a specific product, and turn it on when needed
to automatically filter Knowledge and other regions. He can also create multiple
PowerViews to display information that he needs for different products. (*)
He can automate information updates to his email as each PowerView has the
option to trigger an email when specified content is updated.
[Correct] Correct
Product Certifications
(Answer all questions in this section)
True (*)
False
[Correct] Correct
True (*)
False
[Correct] Correct
[Incorrect] Incorrect
Yes, to check the support dates to understand when your products stop being
supported and track this information in your upgrade plan (*)
No, you would only check during an active upgrade planning cycle
No, there is no new information on the Certifications tab unless you received
a Hot Topics E-Mail
[Correct] Correct
23. You type a search for Oracle E-Business Suite, Release 12.2.4,
and leave Platform as ANY. Your Certification search results will show a list of
Oracle-E-Business Suite 12.2.4 certifications with components like Operating
Systems, Application Servers, and Databases. You will be able to drill into the
details using the links under Number of Releases and Versions. Mark for Review
(1) Points
True (*)
False
[Correct] Correct
True (*)
False
[Correct] Correct
25. Patch Plans are available for all products and do NOT require the
use of configurations. Mark for Review
(1) Points
True
False (*)
[Incorrect] Incorrect
26. The product name used by the patch system in My Oracle Support is
the same as the product name used for service requests or the Knowledge base. To
find the product name, start entering the product name that you are looking for in
the Product box and the product selector will narrow down the choices to help you
find the right product Mark for Review
(1) Points
True (*)
False
[Correct] Correct
The Patch Advisor is the Readme file included with all Patches that provide
specific install information
A tool that you can download that will analyze the patches on your system to
confirm you are on the latest patch set
[Correct] Correct
28. You have a question about a patch you are downloading. What is
the option that Oracle recommends? Mark for Review
(1) Points
Locate the patch via search on the Patches & Updates page; select the patch
number to view the patch details, and select start a discussion or reply to a
discussion based on what is available (*)
Log into My Oracle Support Community, locate your product and post your
question
[Correct] Correct
29. How do you download a patch from the Patch Details page? Please
select all answers that apply. Mark for Review
(1) Points
Search the knowledge base for an article on patching for your product and
click the download links
From the patch search results, click on a patch number to view the patch
detail, then click Download (*)
From the patch search results, highlight a row, then select Download from the
option bar (*)
Open a Service Request to ask Oracle Support to download the patch from this
site
[Incorrect] Incorrect
False
[Correct] Correct
Page 1 of 2
======
Review your answers, feedback, and question scores below. An asterisk (*) indicates
a correct answer.
This 60-question assessment test is the final component of the Oracle Support
Accreditation guided learning path. This assessment will allow you to test your
knowledge of the information provided in the Oracle Support Accreditation.
Receiving a passing score of 80% or higher makes you eligible to become an Oracle
Support Accredited User. Please note that you are only able to access the
assessment once within a 24 hr period.
My Oracle Support Community
(Answer all questions in this section)
31. Your Community e-mail box is quickly filling up with emails. You
need to easily get it back under control. What actions can you take to resolve this
issue? Mark for Review
(1) Points
There is nothing you can do to filter the number of emails you receive
Validate that you are NOT following the top-level My Oracle Support (MOSC)
Community as you get email for EVERY update in every space. (*)
From the dropdown next to your name, select (Preferences) and review your
Email Preferences. Make changes to best meet your objectives. (*)
[Incorrect] Incorrect
The question will trigger an automatic email that alerts you to ask the
question in a different community
The moderator for the community will see that the question is NOT in the
right community and will attempt to find the right community for your question.
This impacts the time to resolution of your question (*)
[Incorrect] Incorrect
33. Sally has a great idea to improve a product. From the home page
of Community, she clicks Create, Idea. When she attempts to locate the correct
Place (In a Place), her product area is not listed. What does this mean? Mark
for Review
(1) Points
The space or sub-space you want to use has NOT enabled this feature. Only
spaces and sub-spaces that support IDEA CREATE are available for selection (*)
[Incorrect] Incorrect
34. You heard about a new community and want to check it out. When
you open My Oracle Support Community, you only see a few options listed in the
SPACES YOU FOLLOW pane (left navigation). What do you need to do to locate a new
community? Mark for Review
(1) Points
Ask your Customer User Administrator (CUA) to change your Community access
settings under My Account
From the navigation banner, click the Space List down arrow, locate a space
of interest (for example: Middleware MOSC) and then click on it to view the
associated sub-spaces (*)
View the new communities created this week in the Spotlight Area.
[Incorrect] Incorrect
35. The same Oracle Support Engineers that resolve technical Service
Requests also participate in My Oracle Support Community to share their knowledge
and expertise as part of this trusted community. Mark for Review
(1) Points
True (*)
False
[Correct] Correct
Use the Create, Idea option and select the Oracle Support Accreditation
(MOSC) community to post her ideas (*)
[Incorrect] Incorrect
37. Why does Oracle Support ask for configuration data? Mark for
Review
(1) Points
The data helps to determine how often you log Service Requests
[Incorrect] Incorrect
38. The output of Oracle Configuration Manager (OCM) will list out
the required firmware for your Oracle Systems products. Mark for Review
(1) Points
True
False (*)
True (*)
False
[Correct] Correct
[Incorrect] Incorrect
41. You have a planned outage window at the end of the quarter. You
can access features available in My Oracle Support that will enable you to make
decisions about recommended and security patches to install. Mark for Review
(1) Points
True (*)
False
[Incorrect] Incorrect
42. To install Auto Service Request (ASR), you need to validate all
of the following: User has Assets access level in My Oracle Support, there is an
instance of AR manager installed on the network, asset is ASR qualified, ASR
install process can be performed on the asset, ASR activation process has been
completed by associating a contact in My Oracle Support, and Service Tools Bundle
is installed. Mark for Review
(1) Points
True (*)
False
[Incorrect] Incorrect
False (*)
[Incorrect] Incorrect
True (*)
False
[Incorrect] Incorrect
Blue screen
When your business has stopped functioning due to an issue on your Oracle
System, Software, or Application (*)
[Correct] Correct
[Incorrect] The question is asking for the BEST process to follow for a
Question. You can search the knowledge base, but asking for help in the community
may give you a faster and more targeted answer as you can interact with subject-
matter experts
My Account, View Users. Look up your name and see your current access levels
My Account, Support Identifiers. Check for Create and Update access for your
Support Identifiers (*)
[Correct] Correct
49. The Lifetime Support Stages for your Oracle Products are: Premier
Support, Extended Support, and Sustaining Support. Mark for Review
(1) Points
True (*)
False
[Correct] Correct
True (*)
False
[Incorrect] Incorrect
[Correct] Correct
52. What are the recommended ways to locate content about the End
Date of support for a product? Select all that apply. Mark for Review
(1) Points
Use the Certifications tab and review the support-specific content (*)
Access oracle.com and locate the technical and lifetime policies under the
Support tab (*)
[Incorrect] All of the answers are correct to some degree; however, the
question is asking for the recommended way. As outlined in the videos, the
recommended way is to use the Certifications tab or access the content on
oracle.com and view the support PDFs for the latest content.
Contact your Oracle Sales representative and ask them to call Oracle Support
and send you the patch
[Correct] Correct
54. What is the BEST method to stay informed about the latest
information on Oracle Technical Support policies? Mark for Review
(1) Points
Bookmark the Oracle Support Technical Support Policy page and visit it when
you have a question (*)
Log a Service Request and ask Support to provide information about support
policies
Set up Hot Topics E-mail notifications and select Support Policies as the KM
document type
Download the Oracle Technical Support Policies and use these as your
reference guide
55. You receive a Tweet from Oracle while you are in a meeting. There
is some interesting information about one of your products. You can quickly log
into Mobile My Oracle Support and search the knowledge base to get more details to
share with your colleagues during the meeting. Mark for Review
(1) Points
True (*)
False
[Correct] Correct
56. You are a CUA for your company. You are currently in a three-day
organizational meeting and are concerned about getting behind on new user requests
for access to My Oracle Support. Unfortunately, you will not be able to approve any
requests through the mobile application as it ONLY allows you to search the
knowledge base. Mark for Review
(1) Points
True
False (*)
[Correct] Correct
57. You are able to CREATE a new Service Request using the Mobile My
Oracle Support interface Mark for Review
(1) Points
True
False (*)
[Correct] Correct
True (*)
False
[Correct] Correct
59. How do you access Mobile My Oracle Support? Mark for Review
(1) Points
You have to download the app from the primary portal and load it to your
smart phone
There is a button on My Oracle Support home page that allows you to jump to
the mobile application
[Incorrect] Incorrect
60. A best practice to get the most value from Mobile My Oracle
Support would be to mark any bugs or documents as FAVORITES that you want to review
when you are at your desk. You will not waste time trying to find them again when
you go back to the My Oracle Support portal. Mark for Review
(1) Points
True (*)
False
[Incorrect] Incorrect
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