ANDRA SCORTZARU

8000 US 290 West, Apt. #10304, Austin, TX 78736 360.513.7904 ascortzaru@gmail.com

OBJECTIVE:
Seeking an operations position that leverages years of experience in various operations & vendor
management environments with proven historical successes including developing relationships with
over 1000 business organizations.

Highlighted Summary:
Salesforce Administrator Sales Forecasting
SPS Commerce EDI Management Professional Fluency Bilingual Romanian/English
Vendor Management Proficient in SQL/Python/JIRA Systems
Business Process Management Adobe Captivate Developer
Wholesale Merchandising Business Data Analyst

PROFESSIONAL EXPERIENCE:
Indeed, Austin TX Feb 2017 Present
Communication and Development Operations Analyst - Search Quality
Scale and complete new hire as well as Search Quality training across a global organization
Create and implement training objectives, plans and modules
Develop ongoing communication and policy updates to ensure proper information is
exchanged between cross functioning organizations and markets
Collaborate with Program Managers and Product Managers on business level initiatives to
better suit Search Quality functionality
SME for Salesforce training and improvements across department

ChemPoint, Bellevue, WA May 2016 Sep 2016

Operations Team Specialist
Team lead/point of contact for Customer Solutions Specialist group
Oversee stock levels of warehouse inventory for multiple locations
Provide support to the sales group in price and volume analysis
Provide support in areas of demand management, forecast analysis, subcontractor
management and inventory control activities

Lantern Press, Seattle, WA Nov 2014 April 2016

Sales Operations Administrator
Spearheaded company-wide Salesforce implementation and training efforts for an anticipated
revenue increase of 200%
Secured new and existing vendor contracts, accounting for more than 50% of company
products worth over $2 million
Advised CEO and VP of Development on weekly sales operations through data analysis and
reporting
Facilitated growth of company footprint of 1000+ retailers including notable customers such as
Nordstrom, Bed Bath & Beyond, and Papyrus
Andra Scortzaru - Resume Page 1 of 2
 Analyzed 8 years of historical company B2B sales data to project and align with demand for
new product and promotional launches
Regulated financial controls to support decision-making minimizing fixed & variable costs while
maintaining customer fulfillment
Streamlined order entry processes increasing order-receiving department efficiency by 15
man-hours per week
Developed inventory management system, eliminating material backorder & costs, optimizing
capacity planning and demand forecasting

NetRX (Roper/MHA), Vancouver, WA Nov 2013 Nov 2014

Reconciliation Analyst
Delivered comprehensive end to end analysis of enrollment and payment data to identify and
correct impeding issues
Analyzed more than 50,000 client accounts identifying internal and external discrepancies
recovering over $250,000 in assets
Educated and trained pharmacy staff to utilize Net-RX software preventing further business
profit-losses
Investigated, identified, and reconciled 90% of customer accounting issues within 24 hours

Zillow, Seattle, WA Mar 2013 Jun 2013

Sales Consultant
Executed 100-150 daily cold calls to attain $40,000 monthly new business sales quota
Identified and closed new business opportunities without territory restrictions
Nurtured, flourished, and cultivated customer relationships, service and account management
utilizing Salesforce CMS tools

Kadlec Regional Medical Center, Richland, WA Dec 2010 Nov 2012

Patient Access

Riverstone Residential Group, Vancouver, WA Sept 2008 Nov 2010

Leasing Agent

INTERNSHIP EXPERIENCE:
MS Society; Donor Relations, Seattle, WA Feb 2013 May 2013
Walgreens; Pharmacy, Richland, WA Dec 2010 Dec 2011
Oregon Health and Science University, Office Assistant, Portland, OR Jun 2005 Sep 2007

EDUCATION AND CERTIFICATIONS:

Washington State University, Richland, WA Sep 2010 June 2011
Columbia Basin College, Pasco, WA Sep 2010 June 2011
University of Washington, Seattle, WA Sep 2005 June 2007

Andra Scortzaru - Resume Page 2 of 2