Professional Documents
Culture Documents
POKHARA BRANCH
SUBMITTED TO
Nepal Tourism and Hotel Management College
affiliated to Pokhara University
Gairapatan, Pokhara
SUBMITTED BY
Bibek Shrestha
P.U. Regd. No: 2009-2-45-0128
P.U. Roll No: 10450151
Pokhara, Nepal
July, 2013
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RECOMMENDATION
entitled
An Internship Report on SANIMA BANK LIMITED
has been prepared as approved by this Campus. This internship assignment
report is forwarded for examination.
Date: Supervisor
Mr Bhola Adhikari
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ACKNOWLEDGEMENTS
TABLE OF CONTENTS
Recommendation i
Acknowledgements ii
List of Tables iii
List of figures iv
Abbreviation v
Executive Summary vi
CHAPTER I INTRODUCTION 1-4
1.1 Background of the study 1
1.2 Objective of the study 2
1.3 Nature and source of data collection 2
1.4 Significance of the study 3
1.5 Limitation of the study 4
CHAPTER II ORGANIZATION ANALYSIS 5-22
2.1 Background of the organization 5
2.1.1 Introduction to Pokhara branch 6
2.1.2 Capital structure 6
2.1.3 Shareholding pattern 7
2.2 Objectives of the organization 8
2.3 Service offered by Sanima bank limited 8
2.4 Product of Sanima bank 13
2.5 Organization structure of Pokhara branch 20
2.6 SWOT analysis 21
CHAPTER III STUDY RESULT 22-29
3.1 Summary 24
3.2 Major findings 26
3.3 Conclusion 27
3.4 Interest rate 28
CHAPTER IV RECOMMENDATION 30-31
4.1 Recommendation to the organization 30
4.2 Recommendation to the college 31
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LIST OF TABLES
Title Page No
LIST OF FIGURES
Title Page No
ABBREVIATIONS
A/C = Account
ABBS = Any Branch Banking Service
AD = Anno Domini
ADSL = Asymmetric Digital Service Line
ATM = Automated Teller Machine
BBA-BI = Bachelor in Business Administration-Banking & Insurance
B.O.D. = Board of Directors
CSD = Customer Service Department
GSD = General Service Department
INR = Indian Rupee
LC = Letter of Credit
NRN = Non-Residential Nepalese
NTC = Nepal Telecom Corporation
P.A. = Per Annum
P.U. = Pokhara University
PIN = Personal Identification Number
PSTN = Public Switched Telephone Network
SBL = Sanima Bank Limited
SCT = Smart Choice Technology
SMS = Short Messaging Service
SWIFT = Society for Worldwide Interbank Financial Telecommunication
TV = Television
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EXECUTIVE SUMMARY
CHAPTER I
INTRODUCTION
This internship program was conducted for three months; it includes three
months internship observation and practical output. As a student of BBA-BI, We got
an opportunity to do our internship in Sanima Bank Limited. During these 6 weeks we
visited to every departments of the organization and observed how the department
functions. This bank commenced its operation from 2004 A.D. It is the bank
promoted by prominent and dynamic Non-residents Nepalese businessmen.
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The general objective of doing internship is for the partial fulfillment of the
requirement for the degree of BBA-BI. The purpose of intern is to give practical and
professional knowledge about the banking and insurance sectors to the students.
Beside this, the specific objectives are as follows:
i. Primary data
Primary source of data are known as the data which are collected through
observation and direct contact. They are not derived from any other sources. The
primary data are the information collected during the internship period by the
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observation and involvement. Most of the primary data are collected through the
following sources:
Day to day operation with staff of SBL.
Direct dealings with the customer in the bank.
Personal involvements in the activities of bank.
Observations of the bank and its environment.
Daily activities during internship.
Though the both primary and secondary sources of data have been used in
the report they lack precision due to securely problem of the company.
The information gathered was only of Sanima Bank Limited; information
of other bank was not possible.
The workload of employee and supervisor was quite hard to give proper
guidance to the intern.
The report may not have complete information about the other department
of the bank. Almost most of the time was spent on CSD.
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CHAPTER II
ORGANIZATIONAL ANALYSIS
Sanima provides one window financial solutions to the customers with the
wide range of Products and Services. Sanima not only offers readymade products and
services, but also offers customized services to better suit the needs of the individual
customer. (Sanima, 2013)
It is very important to have capital in order to establish and run the business.
Public
30%
Promoter
70%
Source: www.sanimabank.com.np,2013
Shareholding pattern shows how shares of a company are split among the
entities that make up its owners. It helps to control the decision making power of the
company, election of the Board of Directors of the company, controlling the
management of the company.
Promoters may include domestic and foreign promoters. Promoters are the
entities that floated the company, and to a large extent have seats on the Board of
Directors or the management.
Public may include institutional investors like Banks, Financial Institutions,
Insurance Companies, Mutual Funds , Foreign Institutional Investors and others like
private Corporate bodies, Trusts, Foreign Companies , you and me.
Satisfied Stakeholders
Motivated Workforce
Quality Assets
Well Diversified Portfolio
Optimum Return to Shareholders
High Standards of Corporation Governance
Sanima Bank offers internet banking services to its valued customers. The
customer having i-banking facility can enjoy 24 hours the absolute freedom of
banking from any part of the world. Sanima i-Banking gives every customer
immediate online access to their accounts easily, conveniently and securely. The feel
of luxury of complete internet banking can be received from Sanima i-Banking.
Some of the features of i-Banking are:
Access your accounts, 24 hours a day, 7 days a week
Save money and time- no more stamps or handwritten
Transfer funds within a group
Make payment of Nepal Telecom bills
Online shopping
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SMS Banking is one of the services that Sanima Bank offers to its customers.
Its a new 24 hour banking convenience which helps customer to stay on top of any
recent changes made in the bank account or a loan account through mobile phone.
The number for the service is 2265.
Balance Enquiry
Transaction notification
Foreign Exchange Rate Enquiry
Account Statement Request
Cheque Book Request
Source: www.sanimabank.com.np,2013
The above table shows the details of locker facilities provided by Sanima
bank. The height of 4.92, width of 6.88 and depth of 19.37 size of locker charges Rs
10,000 where annual payment is Rs 1,500. In the same way the height of 4.92, width
of 6.88 and depth of 19.37 size locker charges Rs 15,000 where its annual payment is
Rs 2,500. And lastly, the height of 10.94, width of 13.85 and depth of 19.37 size
locker charges Rs 20,000 with the annual payment of Rs 3,500.
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From the above table we can conclude that as per the size of the locker the bank
charges the rental price.
2.3.7 Foreign Currency Transaction
Different types of account are opened with different purpose. Current Account
can be opened in the name of Proprietary Concerns, Partnership Firms, Corporations,
Companies, Government Agencies, Non-Government Agencies, Loan clients etc. This
account required minimum balance of Rs.1000 for others and Rs.10000 for loan
clients. The account holder can deposit and withdraw their cash unlimited. They are
not provided any interest rate. (Sanima, 2013)
Rate of Interest 6%
ABBS Free
Source: www.sanimabank.com.np,2013
The above table is the details of Sanima premium saving. This table clearly
shows the opening balance of account and its interest rate. Here the interest is
payable quarterly and ABBS service is free.
Fixed deposit account is another type of account offered by Sanima bank with
a specific feature. There are 4 types of schemes under fixed deposit account with
varying time period. They are 3 months, 3 to 6 months, 6 to 9 months and 1 year and
above. As concerning the amount depositors want to deposits the interest rate will be
different. Under this account interest are payable monthly, quarterly and at maturity.
The account holder has a facility of overdraft up to 80 percentage of their total
deposit. (Sanima, 2013)
Source: www.sanimabank.com.np,2013
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In the above table we can analyze that the fixed deposit account have the
highest interest rate as compared to other account of Sanima bank. Here two types of
account can be opened like Senior citizen and normal fixed deposit. Where senior
citizen account interest is payable monthly and normal fixed deposit is payable
quarterly and at maturity.
Sanima has offered Muna Bachat Khata for children below 16 years. This
account can be termed as planned saving. There are 2 types of schemes under this
saving account. (Sanima, 2013)
Note: After crossing the age of 16, account will be converted in to normal saving
account, after getting the application from the clients.
Investment plan
Investment muna with life insurance coverage
Recurring saving plan
Recurring muna with life insurance coverage
Recurring muna without life insurance coverage
Key benefits
Planned saving
Attractive Future Return
Life insurance coverage
Discounted premium
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Hassle Free
Extra benefits
Child up to 7 does not require any medical examination
Corporate Discount on insurance premium charge
Free SMS banking and I-banking
50% waiver on locker charge
50% waiver on loan processing charges
Added benefit of privilege card which provides discount at various Outlets
like hospitals, book stores and other kids store
Sanima Nari Bachat is focused for the women only to provide convenient
banking experience. This account can be opened with zero balance which provides
4% interest rate on daily balance. The interest is payable quarterly. The account
holder can get free SMS banking, free i-banking, free ABBS and free PSTN bill
payment. Along with this 25% waive on safe deposit locker charge for 1 year is free.
Rate of Interest 4%
i-Banking Free
ABBS Free
Safe Deposit Locker 25% waive for 1st year (subject to availability)
Source: www.sanimabank.com.np,2013
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From the above table we can easily know that Nari Bachat is the zero balance account
with the interest rate 4%. And many free services are provided to the women who
open this account.
Features
Sanima bank limited offers special benefits and privileges for senior citizen.
Any individual above 50 years can open an account with minimum balance of Rs.200
which provides many benefits to the account holder. (Sanima, 2013)
Rate of Interest 4%
Credit Limit Two times of net salary per month not exceeding Rs. 200,000.00
Source: www.sanimabank.com.np,2013
In the given table of salary deposit account we can see that the account holder
can get the facility of 20% overdraft of net salary. It can be also seen that account
holder get the accidental death insurance of Rs.1,00,000,00.
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Rate of Interest 5%
SMS Free
I-Banking Free
Source: www.sanimabank.com.np,2013
From the above table we can analyze that the Sanima prime saving account
has the opening balance of Rs.5,000 and its interest rate is 5%. It also provides the
ABBS service free within the Kathmandu valley only. Whereas SMS and i-banking
are free all around the nation.
Rate of Interest 4%
Source: www.sanimabank.com.np,2013
In the given above table the customer can open an account in zero balance
with 4% interest and also gets the insurance of Rs.1,00,000,00.
The common factor of all the account is free withdrawals of cash from any
SCT network. The account holder of Sanima bank gets free withdraw of cash from
any SCT network within the nation.
Branch
Manager
Teller CSD
internal environment provide strength and weaknesses. The major findings from the
SWOT analysis of Sanima Bank (Pokhara Branch) are as follows:
2.6.1 Strength
The banks ATM/Debit Card can be used in more than 1000 ATMS through
the country free of any charges. Debit Card of Sanima has also extended all
over India with an agreement with Punjab National Bank of India.
Working environment is nice.
Good quality services.
The bank has wide range of services that not only provide window financial
solution but also customize offering that suits need of customer.
For example: INR Draft, Telephone Bill Payment, etc.
The management teams are highly qualified and well experienced in their
work.
Good relationship between customer and employee.
2.6.2 Weakness
2.6.3 Opportunity
2.6.4 Threats
CHAPTER III
STUDY RESULT
This chapter includes data which are collected during the time of our
internship period. Also this chapter deals with procedures required for opening
various types of accounts and the closing which are presented and analyzed. The
different product and services provided by the bank are categorized in this chapter.
3.1 Summary
The trend of internship has been continued since the establishment of P.U. in
the year 1997. The student of BBA and BBA-BI of Pokhara University has been
assigned to perform 6 to 8 weeks internship on a particular financial institution and to
make an internship report accordingly. It objects in gaining knowledge and skills
related to the organizational activities in the partial fulfillment of the requirement for
the degree of Bachelor. The internship period confronts student with real life practices
and systematic working approaches. The student can have knowledge regarding
organizational activities and practices, customer dealing, services offered and makes
working habit. The basic objective of the study and the internship is to blend
theoretical knowledge and skills acquired in the classroom situation with the real life
settings of the organization. It aims to give students the opportunity to realize and
understand the real life business and professional performance and problems on
different activities of financial institution.
SBL is an independent and autonomous financial institution established under
Financial Act 2042 B.S. and started its operation from 2004 B.S, with an objective to
collect the scattered money and utilize it in productive sectors. Sanima is promoted by
prominent and dynamic Non-resident Nepalese businessman. Its head office is located
at Alkapuri, Naxal, Kathmandu. In the pursuit of sustainable growth Sanima has 24
full-fledged branches within and outside the Kathmandu Valley and has further plans
to expand its reach in the various part of the country. Sanima received the operating
license from NRB to function as an A Class Commercial Bank & has achieved the
triumph to establish as s 32nd Commercial Bank of Nepal.
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From the analysis and presentation of data, facts and figure various conclusion
has been derived which are as follows:
Flow of opening saving account is higher than the current and fixed
account.
Most of the customers are satisfied by the free SCT service.
Most people close their account due to their own problems rather than
other reasons.
Customers are satisfied with the services and friendly behaviors of the
staff.
Friendly, co-operative, helpful, skillful staff.
While opening the account in Sanima Bank, the minimum balance is
comparatively higher than other bank.
The Bank gives equal value to every customer.
Sanima Debit Card can be used in more than 1000 SCT network to
withdraw cash without any charges.
Payment of every account interest is done quarterly except Senior Citizen
Saving Account, which is paid monthly.
Highest interest rate in deposit account is 6%, which is of Sanima Prime
Saving and Sanima Premium Savings.
The interest earning to loans and advance is increased.
Mainly three types of account are hold by the people they are current,
saving and fixed deposits.
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3.3 Conclusions
The following conclusions have been derived with the help of the major
findings of the study:
There are certain reasons for existing customer of saving account of any
bank to shift to another bank. The level of service in terms of delivering
whatever is promised/ fast response in case of problems, is the most
important benefit that the customer seek, from the bank they have a saving
account with.
The CSD department is responsible for creating and maintaining relation
between customer and bank.
Researcher found that most of the people were not aware about the product
and service of the SBL.
Network reach and visibility of a bank is very important criterion for the
customer while opening a saving account.
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1. Saving Deposits
Account Type Interest Rate (%p.a.) Interest Payment
1. Senior Citizen Saving Account 4.00 Monthly
2. Sanima Nari Bachat 4.00 Quarterly
3. Sanima PF Saving Account 4.00 Quarterly
4. NRN Saving Account 4.00 Quarterly
5. Sanima Salary Account 4.00 Quarterly
6. Shareholders Saving 4.00 Quarterly
7. Sanima Muna Bachat 4.00 Quarterly
8. Flood Relief Account 4.00 Quarterly
9. Investment Muna with Life Insurance
4.00 Quarterly
Coverage
10. Recurring Muna with Life Insurance
4.00 Quarterly
Coverage
11. Recurring Muna w/o Life Insurance
4.00 Quarterly
Coverage
12. Sanima Prime Saving 5.00 Quarterly
13. Sanima Premium Savings 6.00 Quarterly
14. Sanima Commitment Saving Account 6.00 Quarterly
15. Other Savings Account 4.00 Quarterly
16. Sanima FCY Saving Account 1.50 Quarterly
Source: www.sanimabank.com.np,2013
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For Individual
For Institution
Source: www.sanimabank.com.np,2013
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CHAPTER IV
RECOMMENDATION
For the completion of the internship as well as for the success of report writing
Nepal Tourism and Hotel Management Collage has a significant role. Though the
college administration and the teachers supported in internship period and report
writing there are some recommendations for the college:
College should arrange the entire student for intern in time according to the
student interest.
The internship time period is very short and student are not getting time to
work. So college should make provision of internship for a whole semester.
College should supervise continuously to students for report writing and
manage the college schedule during internship time.
College should make available of organization for internship instead of
students personal effort.
Some teachers need to visit in banks or some other financial institutions to ask
about the students performance.
College should force students to complete their internship and internship
report on time.
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REFERENCES
pun, m. (2011). Product and Services of Sanima Bikash Bank Limited. pokhara.