ENGLISH

IN THE
TOURIST
INDUSTRY
RnoUELVnRELA
EITNABncENA

/\ ftorialuniversitaria
E Ramon
Areces

T
 INDEX
PREFACE

TEXTBOOK
Unit 1: Introductionto Tourism.. 12
UnitZ. Meansof Transportation........... 28
Unit 3. The Hotel and CateringIndustry...... 44
Unit 4. SustainableTourism 60
Unit 5. ResortTourism 76
Unit 6. CulturalTourism....... 92
Unit 7. Written Communicationin Tourism...... 108
Unit 8. Oral Communicationin Tourism.. 124

WORKBOOK
Unit 1 143
Unit 2......... 141
Unit 3 155
U n i t4 . . . . . . . . . 161
Unit 5 167
Unit 6......... 175
U n i t7 . . . . . . . . . 185
unit 8......... t93

PROJECTS 199

COMPULSORYTESTS................. .. 203

KEY
Textbook units:
Unit 1 249
Unit 2......... 253
Unit 3 ..... 257
U n i t4 . . . . . . . . . . . . . . . . . . . . . .2. .6. 1
Unit 5 ..... 265
U n i t6 . . . . . . . . . . . . . . . . . . . . . .2. .6. 9
Unit 7......... 273
Unit 8......... 277
Workbook units:
Unit1......... . . . . . . . . . . . . .2. .8. 5
Unit2......... . . . . . . . . . . . . .2. .8. 1
Unit 3 ..... 293
Unit 4.......... 299
Unit 5 303
Unit 6......... 301
U n i t7 . . . . . . . . . 311
U n i t8 . . . . . . . . . 315

GLOSSARY 317

fNDEX 7
 PREFACE

To JessicaJennebachand Daniel and AlexandraRead,

withfondestlove.

The objectiveof this book and the profile of the reader

The objectiveof this book is to teachthe readerthe fundamentsof the sublanguageof English usedin the tourist
.:iurtn. so thathe is ableto improvenot only his levelof comprehension in this type of professionalcommunicative
-::iations.but also the quality of his production,both spokenand written, so that he expresses himself like native
:,.urismprofessionals. The book is mainly aimedat Spanishnativespeakers, sincespecialattentionis givento those
,.rguisticaspectsthat areboundto be harderfor suchleamersdue to the influenceof their mothertongue.
The sublanguageof tourism is not closeddue to the fact that this professionalactivity frequently interactsand
,'.erlaps with other spheresof reality such as economy,history, geography,public relations,biology, etc., and even
r:rron&l and daily life, so the book had to deal with the languageof all theseheterogeneous but integratedaspects:
:lrtlr. the linguisticissuesrelating to the main types of communicativecontextsthat occur mainly in the tourist
rndustry,secondly,ratheradvancedaspectsof generalEnglish of a formal registerthat arepertinentto this professional
tlcld rn someway.ThelevelofgeneralEnglishrequiredfromthe studentsto followthebookcomfortablyis intermediate
upper-intermediate. Accordingly,the knowledgeof linguisticissuesthat correspondto earlierstagesis assumedand
lhereforenot coveredin the book.

Contents

The readerof this book neednot havepreviousknowledgeof tourism, sincethe book dealswith the languageused
in the most basicand fundamentalcontextsandmodalitieswithin the tourist industry,suchascultural tourism, winter
tourism,researchtourism,ecologicaltourism,etc.In this sense,it shouldbe notedthatthecriterionfor topic selection
hasbeenrelevanceto the currentnational and internationalscenarios,and that the authors'goal is to presenta book
*hose contentsare,aboveall, useful,modernand essential.
The book consistsof eight units on different aspectsof tourism which are structuredas follows. Unit 1 is a broad
'introductionto tourism',
its conceptanddefinitionandthe main modalitiesthat canbe distinguished. The following
two unitsarealso general in natureandinvolvethethreemajor aspectsthat thetouristindustryinvolves:'transportation'
(unit 2) and the 'hotel and cateringindustry' (unit 3). The threeunits that follow aremore specificand concentrateon
someof the most commontypesof tourismnowadays,namely,'sustainabletourism' (unit 4), 'resorls'(unit 5) and
'cultural tourism' (unit
6). Sincethe use of languagedoesnot only vary accordingto the topic but also accordingto
the channelof communication,the book finisheswith two units which reinforcethe differencesbetweenthe language
usedfor 'written communication'(unit 7) and 'oral communication'(unit 8), both in relationto tourism.
In order to assistthe study process,the units of the book have an identical structure.They are composedof a
numberof sectionswhich jointly enablea thorough and completestudy of eachtourist topic from all the linguistic
levels(phonetic,lexical,grammatical, etc.).Thus,thereare'warming-up'sections, designedtobringoutanyknowledge
thatstudentsmay haveon thesubjectin questionandgettheminterested in thetopictheyareaboutto study;'listening'
and 'reading'sections,which typicallyconsistof a dialogue/ text on a particulartopic within tourismthat the student
must carefullylisten to I read;'listeningcomprehension' and 'readingcomprehension' sections,which consistof a
seriesof exercises to helpthestudentobtaina thoroughunderstanding of thedialogue/ text; ' speakingsections
' which
,
requirethe studentto practicetheoral languageinteractively: 'pronunciation'and 'intonation'sections,which arealso
oral exercisesbut of an individualisticandmore detailednature:'vocabulary'sections,which involvethe learninsof

PREFACE 9
 -

'grammar'
new wordsandterms,expressions, acronyms,etc.,of importancewithin thefield of tourism;
abbreviations,
sections,which involvethelearningof grammaticalstructures thatareusefulto communicatein Englishin thecontext
'useful sentences in context'sections,which are heterogeneous sectionsinvolving what is
of professionaltourism;
'soundingEnglish', i.e., learningpartsof languagewhich are neitherto be studiedword by
generallyreferredto as
word nor throughthe mappingof structuresbetweenEnglishand Spanish(theseincludeidioms,phraseology, multi-
'writing' sections,which consistof writing a type of text relatedto the of
contents the unit,
word conjunctions,etc.);
'real life' sections,which provide information about
or practicing more controlled types of writing; and, finally,
authenticaspectsofthe topic understudythat areofparticularinterestfrom a cross-cultural viewpoint.

Learning method

This bookcanbe usedin a standardface-to-face classroomenvironmentaspartofa conventional courseofEnglish

for tourism.However,it hasbeenespeciallydesignedfor self-studyor distance-based forms of study.Hence,the book
is very explicit in all the theory explanationsgiven and containsthe solutionsto all the exercisesor leaming tasks.
This allows the studentto checkwhetherhis answersarecorrect.In orderto enableself-correctionthe majority of the
exercisesare closed,althoughthis doesnot meanthat thereis alwaysa single correctanswer.
As with every book, there are severalnorrns that a studentmust follow regarding the otganizationof his study
time, methodology,the cognitiveapproachto be used,etc.In orderto compensatefor the eventuallack of a classroom
teacherwho typically providesall this information, it can be found in the following guide:

R. Varela(2004:)Gua de LenguaInglesal (Diplomaturade Turismo).Madrid: UNED

Away from the old instructionalistapproachesand immersedin the more recent cognitivist and constructivist
frameworks, in this text there is a global teaching strategy where both the macrostructureof the book and the
microstructureof eachunit are carefully interwovenand complementeachother.This, amongother things, attempts
to stimulatethe readerto get him interestedin the field as a strategyto increaseinvolvementin the language.Another
way to stimulatethe students'study comesfrom the fact that the book is designedso that he takesan activerole in his
own leamingprocess:doeswritten and oral exercises, movesbetweenthe book and the CDROM, checksup on his
own answers,etc. Furtherrnore,there is a well-balancedcombinationof theory and practiceand, as explainedin the
previous section,the book is structuredin such as a way that it enablesthe studentto work on both his written and
oral skills (both discursiveand interactive),in their receptiveand productivemodalities,which compensatesfor the
lack of a teacher'sinteractionin the caseof self or distance-based study.

ACKNOWLEDGEMENTS

We would like to thank all the peopleandcorporationswho havegrantedus permissionto reproducematerialfrom

their web sites.Every effort hasbeenmadeto establishandacknowledgethe Web sitesfrom which the textshavebeen
taken,and to contactthe copyright owners.We offer apologiesin advancefor any accidentalinfringementsand will
updatefuture versionsof the text accordingly.
We are also grateful to all the actorsand actresseswho collaboratedwith us in the production of the audio CD:
Mara TeresaArvalo(Australianfemalevoice), JensJennebach(malevoice with a Germanaccent),SaranO'Connor
(Irish male voice), Timothy Read (British male voice) and Kimberly Perdue(American femalevoice), who has also
helpedus with the proofreading.
All errorsin the book or the CD are,of course,our very own.

Raquel Varela & Elena Brcena

Madrid 2004

10 N T H E T O U R I SI N
E N G L T SIH T DUSTRY
TEXTBOOK
WW*W

g WARM UP: Look at the pcture.What are those people doing?

Do they know each other? What kind of tourism do they like?

| ,-fA. | -

i(fl7 Listening(Track1)
ffi t. fl-*s{mm
Hm{ffism
#{'}r\d#flsffi'frmffi.

Paul: Excuseme, is this seatnumber3C?

Annie: Yes,I think so.
Paul: Are you Spanish?
Annie: No, I'm French.Are you Spanish?
Paul: No, I'm not. I'm British. My nameis Paul.
Annie: l'm AnnieGalloux.niceto meelyou.
Paul: Glad to meetyou. Are you goingto Seville?
Annie: I think this train goesto Seville,so we areall going there,aren'twe?
Hans: Yes,yes,you're right. I alwaysgo to Sevilleto seethe processions at Easter.
Annie: Really?I don't think I would like seeingthem.
Hans: Well, I find processions to be the mostbeautifuldemonstrations of faith in the world.
Annie: Are you Catholic?
Hans: YesI am. In fact, I'm a catholicpriest.
Annie: Are you Spanish?
Hans: No, I'm not.I'm German.
Hans: Are you alsogoing to Seville?
Cecilia: No, I'm not. I'm gettingoff in Crdoba,asI havea businessmeetingthere.
Hans: What kind of businessareyou in?

rFi (Textbook)
ENGLISHlN THETOURISTINDUSTRY
Cecilia: I'm a salesmanagerfor The SwissCut.
Paul: What kind of companyis it?
Cecilia: Oh, It's the largestchainof departmentstoresin Spain.
Paul: I see.Oh yes,I think that I've boughtsomesouvenirsin one of the shopsin Madrid, nearPuertadel Sol.
Cecilia: Most probably.Only in Madrid,we have20 buildingswith2 warehouses, 10 major departmentstoresand 8
smallerones.
Annie: Are you stayingjust for the meetingor will you be ableto combinebusinesswith somesightseeing?
Cecilia: No, unfortunatelyall I will havetime for is work. In aboutone hour I'll be there,thenI'll havelunch with
the regionalmanagersat El Caballo Rojo, which is one of the bestrestaurantsin town, then straightto theParador,
leavemy suitcaseand go to the conferenceroom. Theremy salesstaff will be waiting for me to presentthe spring
women'scollection.Then,in theevening,I'mhaving dinnerat theParador,goingto bed,andtomorrowat7 o'clock
waking up to catchthe first AVE back to Madrid. What aboutyou, why are you going to Seville?
Annie: I'm going to Seville to go to seethe bulls at fhe Plaza de la Maestranza,which is one of the oldestand most
beautiful bullfighting rings in the world.
Hans:You werelaughingat me for goingto seethe processions andyou aregoingjust for the bullfighting?
Annie: Oh no, not only bullfighting. I'd like to hire a horse-carriagein order to visit many places,like the Triana
Quarter,Isla Mgica AmusementPark, La Plaza de Espaa where Star Wars was filmed, and the Mara Luisa
Gardens.I'veseenso manypicturesand documentaries aboutthis city that I alwayswantedto go here.
Hans: Now is the besttime of the year to go there,as it's sunnybut not as hot as in summer,and the orangetreesare
blossoming.It's so beautifulandthe smellis so sweetand delicious...
Paul: It soundswonderful. I think I was very lucky to havechosenthis city to study Spanish.
Hans: Are you takinga Spanishcourse?
Paul: Yes,I am.Well, the courseis calledHispanicStudies.
Annie: Whereareyou goingto study?
Paul: At the Universityof Seville.
Annie: Interesting.How long areyou stayingthere?
Paul: Thecourselastssevenmonthsbut,if I can,I'd
like to try becomingan English teacherand stay
one or two more years,so my Spanishcan get
almostperfect,and I canhavethe opportunityto
really know the Spanish culture and way of
living.
Cecilia:In Spainit is veryeasyto work asa language
teacherif you are a native speaker,especiallyif
the languageis English.My companyhasbeen
payingformy Englishclassessince1990soI can
improvemy English.
Annie: Is Englishreally importantfor you?
Cecilia:Yesit is. I haveto travelabroadvery often,
andI haveto dealwith suppliersfrom all overthe
world not only abroad,but also in Madrid. On
top of that, most of the information, technical
books, Internet,etc., is written in English. I
couldn't live without usingEnglish.
Hans: Yes,you see,in Spain,twenty yearsago nobodycould understanda word of English,but now, youngpeople
speakthis languagevery well. Maybe betterthan in Germanyor in France!
Annie: In Francemost peoplestudyEnglishand Spanish,like me. Then,Germanand Italian or Russian.In fact, I
preferSpanish,andthat'sanotherreasonwhy I wantedto comehere,not only for thesightseeing, but alsoto practise
my languageskills.
Cecilia: That'swhy you alwaysaskif peopleareSpanish.
Annie: Yes,but I usuallyendup speakingEnglish,like now.By the way,I can seeCrdobaStationfrom my window.
You'd betterget your suitcaseand get ready.
Cecilia: Thankyou, I almostforgot aboutCrdoba.It wasvery pleasanttalking to you. I hopeyou havea goodtime
in Seville.
Hans,Annie, Paul: Bye-Bye!
Cecilia:Bye...

U N I T1 ;;;
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 Listeningcomprehension

ffi $hemm
m. &rxruq#mr $mp
E*#\ffit$#ffis thffirg*t mp't*tt:
**tm**;frffi

1. Whereis Ceciliagoing?

a) to Seville b) to Madrid c) to Cordoba

2. Why is shegoingthere?

a. Beauseof theprocessions b) for sightseeing c) for business

3. What doesAnnie like most of Seville?

a) bullf,ghting b) shopping c) dinning out

It's your turn!

m. ffimmdtfuu+ ffi#s*$rft
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ffimmduHm{ fim**t tFss'*m,f '#ffi$ h:c:}ffiF;"
tFtm{+.t;ttffiix\di,i:}}Js

Pronunciationand ntonation(Track2)

f.*"*..{rf*rrfets}f##q*ftthltq}lidlWit.l:j!\''';tf{ $r+ 1i4.f}]}u.*lJi["xlihs-l"[l"lri.T.is{iii}['.{i,:lt'.,u,lc r$$

+tt+-*$. fli+\,.+il4iflii:[$
rr+f$.h fl{'ii 1ii; ;"itir)r.}rfE{ii*iS]11.
E[t{:itlt*iqi t* tll+t',,,,f+;

S+ consonant S+ vowel

Scary Staff Sales So

Smaller Star Seat Some
Smell Station See Sorry
Smoking Stay Seven Sounds
Spanish Stick Seville Souvenirs
Speak Stores Sightseeing Suitcase
Spring Straight Since Sunny
Straight Style Sir Suppliers
Study

. ENGLISHlN THETOURISTINDUSTRY(Textbook)
 ie t, sl
*:]'i Vocabulary
le91

;;=nq***ththw*'* Effifl# $?"$ffiffi..trr

\tr#s*s r*e{99*'ir+,*qfl*:${}nff.]-FT# {hemr
hwtmrmmn
Si{$wrm*qmmm
:,:r* i'#4:{$fi"$ffirt't$$d {**t'mtffi$qm
ffiq$fut$s" * ***k * {,h*r"ffi#$ffi
#fl}ffi,ffi1
Trip:
To travel with a specific intention in a fixed period of time.
I took a trip to the mountains.
I'm going on a trip tomorrow.

Journey
Thejourneyfrom Madrid toValenciatakesI hour by plane.
Note:journey is more "poetic" thantrip, but both words can be almostusedin the same
situations.Thejourney makesreferenceto the actualtravelling part (from A to B), while
thetrip alsocanmakereferenceto thewholething (fromA-B, from the4th July to SAugust
in SS hotel, last summer),Trip can also be usedmore like a synonymof "vacation".
Tour
To visit a particularplace and its surroundings.
Wetouredthe CalfornianWine Countrylast summer.
NextJuly, I'm going on a tour of ltaly.
Note: You could also sayNext July, I'm going on a trip to ltaly.
In this case,we do not know if the persontravelling is going to a singleplace in Italy or
to many places.If he /sheuses"tour" we know that this personis visiting variousplacesin that country.
Excursion
It is a short( within the sameday) trip to visit a specificplace.It canbe to the countryside,to the zoo,to a historical
site,etc.
My children are on an excursionto the WindsorCastletoday with their class.

'&'rrRm
f', fih* mmruws*f gft."uffi
=# p'r
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##r**"${ilffis
h{ffiil

(1) Portugal,(2)

q.$m
N ;. \sdfu.tt v*ur #**t ffiu-*ms$ .t+'t#sff
fr$
t1+3$'.$ j
{#'s m* u, VHilitr-*t ttrxmmrmmru'r+
$'r#$'Ft#is't ftr+* $risffi$s.

A: Ted: He has to travel a lot to the head office in

London. He has a great salary and an interesting
job but no free time.

B: Peter:He enjoys cooking and has made a living of it. He

works now for a very good hotel chain.

C: Jane:Sheswimmssincehe was6. Sheis oneof thebestin

the world.

D: Hellen.Sheworksat theUniversity.Shehasmorethan500
studentseveryyearin her classes.Sheis speciallizedin ESP.
E: Mr Major: He studiedlaw.He is aboutto retirebut he likes
She is going to trials every day. He is

UNIT 1
 Reading

qr,*ffi$ts#T6 't?.
I m. ffiemdfhe twxt trffid ffir*#\ryes"gh# *ffi pmg#

Definition of Tourism

"tourism" both the service industry related to transportation,accommodationand

We understandby
related f,elds, as well as the activity of individuals going to places for leisure or other reasons.
"Tourism
The WTO (World Tourism Organization) says that, comprises the activities of persons
travelling to and staying in places outside their usual environment for not more than one consecutive
year for leisure, businessand other purposesnot related to the exercise of an activity remunerated
from within the place visited".'t
Many other definitions of tourism can be found in dictionaries, books and on the Internet, but they
all have some common characteristics.such as:

Physical movement: Tourism involves travelling to a place other than the one you live in.
Free choice: Touristic activities are carried out as aresult of voluntary choicesof individuals.
Touristsarenotpaidfortheirtravelling (unlessof coursetheywon araffle, prize orcompetition
whose prize is a trip with spendingmoney). Whereas,tour guides get their salary for carrying
out their job so when they go somewhereit is just for working.
Duration: As the WTO mentioned, a tourist usually staysat his /her destinationfor no longer
than one year, otherwise it would be considereda caseof migration or change of permanent
residence.Some definitions of tourism claim that the displacementmust include at least an
overnight stay.We strongly disagreewith this becausea tourist can take a day trip to a nearby
city or even to another country for sightseeingor other reasonsand come back the sameday.
In fact, modern meansof transportlike high speedtrains, planes,etc. allow us to travel further
distancesin lesstime. You can board a plane at1 a.m. in Madrid, visit La SagradaFamila in
Barcelona, catch another plane to Paris to compare the Spanish cathedral with Notre Dame,
the French one, then go to Rome to have an authentic pizza and be back at home in time for
dinner. It might be a bit pricy (unlessyou are a pilot or flight atendant)but it is totally feasable.
Intention: Tourism is a result of a specific intention of tourists. The reasonsfor travelling
are endless,resulting in the various types of tourism we know today. Some people go the
beach to relax after a hard year's work. Others go to Australia's Coral Reef to dive because
it is their favorite sport. Some tourists want to discover a different culture, like a European
visiting a small town in India, to learn about the native people's customs,cuisine, art, etc. In
"NYLON generation", where
recent years we have even witnessed the rise of the so-called
young professionalpeople from wealthy families spendtheir week-endstaking shoppingtrips
to New York and London. Have you ever found the deflnition for this new kind of tourism
"shopping tourism" in books or dictionaries?We are sure you will in
which could be called
the upcoming years. Anyway, we could keep on describing many more types of people
"tourists".
travelling for different reasonsand they could be all considered

*(definition quoted from www.world-tourism.org)

16 (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Understandingthe text

C S. &ruwporms
Ptffisw
{dmstiffifirs;.

What are the main aspects which charactertze tourism?

What is aNYLON?
"tourism"?
In your opinion, how long does someone have to stay at a place for it to be considered
Give some examples of different types of tourism found in the text. List some other possible reasons for
travelling.
- What other kinds of tourism do you think await us in the future?

I t#. Lmmkmt tFtmmep$#tr$rffismadffrru#ffir$tqhffi{"effisqmrs$

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ffiwet'#w#til$#
ffi#t$the pe*#s thmy mre ffiffiiff?ffi.

Matchthepeoplethecity andthetypeof tourism

i
1. Rachelgoesto................NewYork leisure
goesto........
2. Jessie Vienna business
3. Jensgoesto DisneylandParis cultural

uNrrl Tp
 (rrack4; Keyrrack3)
Speaking
@ @
| t*+t9-**Sim[mga.*m.
t t. Lxstmc* p*n-twhfi$m
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v
v*rs*#Erwnt$rt"t*key

Intervieweri ?
Tourist: What for?
Interviewer:
Tourist: Ok, then,if it doesn'ttakelong...
Interviewer:
Tourist: Alright, go on.
lnterviewer: ?
Tourist: From the UK.
,|
Interviewer:
Tourist: No, I'm just transferring.
,|
Interviewer:
Tourist: I boardedin London.
Interviewer:
Tourisf: To Bali.
Interviewer:
Tourist: Four and a halfhours.
lnterviewer:
Tourist: No, I haven't.They're more expensivethanthe shopsat home.Besides,I do not want to carry any heavy
bagson my trip. ,|
Interviewer:
Tourist: No, I haven't.I just bought a bottle of mineral water from the vending machine.
Interviewer:
Tourist: Yes,they are alright. The problem is you don't know where to flush. It took me sometime to seeyou
haveto push a tile on the wall. It shouldbe explained.
Interviewer:
Tourist: British Airways. ,|
lnterviewer:
Tourist: I alwaysfly with B.A. I trust them, and on top of that, I collect travel miles'
Interviewer:
Tourist: yes, businessor first is too expensivefor me. I couldn't afford that. I'd rather stayat abefter hotel than
pay a business classtrip.
Interviewer:
Tourist: I bought a packagetour from a travel agency.It was a very nice offer.
Interviewer:
Tourist: Sincein Britain it is very cold this time of the year.I wantedto go to the beach,in sometropical country.
Then, I thoughtBali must be nice; one of the nicestplacesin the world. I've seensomepicturesand it looks
iust beautiful and natural.
I
lnterviewer:
Tourist: No, I don't think so. I think it belongsto an American chain.
I
Interviewer:
Tourist: No, honestly,I haven't.I guessit must be good for a poor countryto havesome extra-income from
tourists.Excuseme; do you haveany fufher questions? I've spent20 minutesansrveringyour questions.
Interviewer:
of lastcall for the boardingof mr plane.
Tourist: Alright. I think I've heardthe announcement
Interviewer:
Tourisf: Thanks.Bye.

'1 (TCXIbOOK)
ENGLISHINTHETOURISTINDUSTRY
F]
 I

Usefulsentencesin context

ffi*u\ffq:e"k
i+-r$th
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ftf+ Trffi$rq
$trffi$#rttr#s #** F$#s;sih*"

Greetingsand leavetakings

Formal Informal

Greetings Good morning Hi

Good aftemoon Hello
Good evening What'sup?
How do you do? How areyou?

Leave takings . Goodbye Bye

. I'll be looking forwardto Bye-bye
seeingyou againsoon Seeyou
Seeyou later
Goodnight!

Introducing yourself

Informal Hi,I'm Peter I'm Sarah.Nice to meet you.

Glad to meet you Pleasedto meet you

Formal How do you do? How do you do?

Asking and giving personalinformation

Asking for personal information Giving personal information

Name What'syour name? My nameis Mary Johnson,
I'm Mary Johnson.
Nationality Are you English? No,I'm not.I'm French.
Where are you from? I'm from Italy.
Where do you come from? I come from Greece.
Age How old areyou? I'm nineteen(yearsold).
Place of residence Wheredo you live? I live in Valencia,Spain.
Job What do you do? I'm an architect.
I work for IBM.
Marital status Are you married? No, I'm not.I'm single.
Language Can you speakEnglish? YesI can/I.{o,I can't. I speakonly French.
Do you speakEnglish? Yes,I do.
Destination Where are you going? I'm goingto Seville.
Reason Why areyou visiting the cit\'? Becauseof its monuments.
BecauseI want to visit its famous
cathedral.

UNIT 1
 ldiVlhl
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al
F{eaqlnq
lrt\-il-

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,,.The mornnqbeforedepartin7, my friend qave rnea tour

of a 7erban church buil| tn 1315in Gracantca,near
Frietina. MooL impreasivewere Lhe freecoee and the
fact that the Ottomana didn'Ldeatrov iL.,,

Apartfrom internationaltourism,inboundtourism,masstourism,
etc, we find many more types of tourism as you can seein the
exercisebelow.

4S t#. MmtwF'c
thm twX*m,*
*f t*q"*r*sm"n tfumfrrq$mffrm$t$*x"+
mr$tilr ffi{'}{$
#Hffimrpt#s"

Adventure Forpeoplewho areinterestedin visiting historicallandmarksandmonumentsaswell

as enjoying the different aspectsof the local way of life. For example, cuisine,
museums,theaters,architecture,history,etc.

Health For peoplewho areinterestedin leamingor takingpartin atrainig course.For example,

languages,local arts and crafts,medicine,etc.

Cultural For peoplewho are looking for exciting and sometimesrisky activities,suchasheli-
skiing, sky-diving,bungee-jumping,rafting, climbing, caving,etc.

Educational For people who receiverewardsfrom their employersfor dutiesperformedin their

place of work. For example,the most successfulsalespersonof the year gets a free
trip to Brazil.

Incentive For people who seekrelaxation improving their physical and spiritual well-being:
spas,meditation,fitnesscenters,etc.

Research For peoplewho want to travelwithout causingnegativeimpacton the land or theplace

theyvisit. Often including activitiesin closecontactwith natureandavoidingcrowds.
For example,a trip to the Brazilian Rainforestsor a photo safariin SouthAfrica.

Sport For people who want to investigate specific aspects related to their profession or
studies, like an archeologist in Egypt, or a psychiatrist in New York.

Ecotourism For peoplewho travelto placeswheretheycanpracticetheir favouritesportstheymight

not be ableto do in theirplaceof residence:
-eolf.ski. c1'cling.tennis.surfing,etc.

jit{"} ENGLISHINTHETOURIST (Textbook)

INDUSTRY
 Understanding
the text

$ t.$. Amm,vc{"gf}# #ffitffitffid

r.ffists**'"e* t* ** i*a*r {.}ffiffiixwstr$ffim
$ff1

a) What type of tourismdoesit exemplify?

b) What countrydo you think he is in?
c) What is he doing there?
d) Doeshe like it?
e) Would you like to do somethinglike this?Explain why or why not.

1$ I fi$.T$,r$s'rk
*$ 5+*uar*mtrf
mffid&t"rs\tr#rthe $mfrflmw$mg
ffi$"$ws"til4?$-ts;

What wasthe lasttrip you took?

What kind of tourismwasit?
Which of the examplesabouttypes of tourism haven't
you donebut you would like to try? Why?
Whatkindofequipmentwouldyouneedforan"ecotouristic"
trip to Kenya?
If you went to Cambridgefor three months to improve
your English,whatkind of tourismwould it be?
Yourbestfriendwantsto go to Katmanduto practiceyoga
andmeditation.How canyou definethistypeof tourism?

UNIT 1 i{i
 Grammarrevew

q$ n T. ffi* -fffi$" thm rw$m{$w#

$"*ttffi*'u'tffiwt. ffis.ffiPt#c.c1s"
(itlthey)
When using a relativepronounrememberto first considerif the antecedentrefersto an objector animal
or to a person(I/you/she/helwe/they)
who andwhom areusedfor people.who fakesthe placeof the subject:
The man who is wearing a blueiacket is myt'ather
Whomis usedas an object:
Theman whomI invitedto my party is John'sbrother.
For animalsand inanimateobjectsin the position of subjector direct object, we usewhich or that.
ThebookwhichI boughtat Barns and Nobleswas very interesting
Whose,canbe usedfor everything.It refersto possession'
Theman whosecar was stolenis a policeman'
Thecar whosewheelsare goldenis an old Jaguar.

you haveto considerif the clauseis defining or non defining to use the relativepronouns:

Defining clauses Non defining

Personal Non-personal Personal Non-personal

Subject Who Which Who Which

Object Who(m),that,/ Which, that, / Who(m) Which

Possessive Whose Of which/whose Whose Of which/whose

Preposition Prep.+whom Prep.+which Prep.+whom Prep.+which

Relat.Pro.-prep. That+prep. That+prep. Who+prep. Which+prep.

qh/flhm
[m'Xh*t+m*$q*
t;+ $.iltfi$ rm$wftt-m
t$']ffiiTFsr"#$]iliffi$.m .fld#ffiffiffim]:
ffi
Islands.
The man .... is wearing the uniform is a pilot. He goes to places... I would like to stay, like the Hawaii

The car .... is parked by the door is the one you have hired.

ffi ltffi" {rt q$H'q-\ ["]n"]f:]\

{:.tti\,c# $}*\$'ttffi Et

Remember,to fotm the interrogativesentecesin English you can:

- Invefi the order of the elements(subject-verb)of the affimative sentence,with verbssuchas: To be, to have,
modals,future,contitionalperfector progressive tenses.They usuallyrequirea yes-noanswer:

Are you English?

Haveyou got any brothersor sisters?
Can you speakSpanish?
Will you c'ometomorrow?
Wouldyou like a cup of tea?
Are you going shopping?
Haveyou lostyour keYs?
Will you be leavingtonight?

lNTHETOURIST
ENGLISH (Textbook)
INDUSTRY
 plus the auxilary form beforethe subjectof the sentence,if needed:
Use w/z-elements,

Wheredo you live?

Whichone is yours?

Or just usethe auxiliary particlesin the correcttense:

Did you seethe last theatreplay?

Doeshe speakEnglishfluently?

Somewords suchas some,someone,something,already,etc. changein interrogativesentences:

Someof the studentsare going tofail. ........Doyou think any of the studensare going to fail?

Someonehasknockedat the door......Has anyoneknockedat the door?

Theyhavegone already Have theygoneyet?

If a questionis addedto a statement,it is called tag question.

Youare English,aren't you?

He isn't happy,is he?

Indirect questions.In this type of questionsthe verb appearsat the end of the sentence:

Couldyou tell me wherethe stationis?

* thw qu*mmimnm
U*. Wrfrftm fnr the f**l*mringmmmwers:

a) I'd like a steak,please.

b) No. I'm not rich at all

c) Anthonv does not sins well at all.

d) Nobody told her the truth

e) Peterwill be cominghomesoon.

UNIT 1 1l:$
 Real life

ffimharkati*nfffirsr?
at tfrnisffilsmq]Thmrkmt*mnf
*O. [-mm*q ffimpmfu$**
fol visitars *sed i* t'sm
|
*f Stmgmpmrw.

Fll Name as appears in passporvtraveldocument Full Name as appears in passporvtraveldocumenl

(Use BLOCK LETTERS and Underline Srname) (Use BLoCK LETTERS ad Underline Surname)

nlia

Date of Birth (DD-.4M-YY)

nilpoFTANTNoIcE i n""*"" ..... .....iir.rc-,^^.,-,^.

' A Drsembrkalion/EmbarkatronForm must be O*rp",t-
completed by every visitor including one for each

2. Pease DO NOT remove this portion of the I N4odeof Entry I f] Ar

form from your passporltravel document.
I f] ,u. Carothers E Rail
3. You are required 10 surrender this portion of the | " -. '1::
",,^- - , ^rnlv.n - qa.
form ro the lmmuration Otticer at tho Checkpoint I
at the lime of vor departure titoff"*t"15#o r
] o In rransir 7 Eproymenr

favel documents for CONTINUEDFROIVPAGE3

before they leave the

Have you ever been prohibited

from entering Sngapore?t lDYES 2!No FORM
DISEMBARKATION/EMBARKATIOII
F0RVTSIT0RS
Have you ever entered Sngapore using a different Passport or Name? I
lflYES 2nNO

WELCOME
(For Atr
Passengersonly)
t Have you been to Atrlca or South America
duringthe last6 days? 1 [ YES 2 n NO TO
SINGAPORE
t Please cR (r' ) appropriate Box ACT(CHAPTER
IMM|GRAT|oN 133)
REGUIATI0I{S
lMMlGRAT|0l'l
32(2)
Regulaton

S it m$".nt
u*. ffit$fi ysune"ffiw't
\ry&t$"! #mtm"
st"s*ffie

feirforeigners.Are there e$y dfrfgffifi'effissT

y**r'##{$w}{'y
{ *U. #*rwpmrett tmthe mm#us*d r':

a) What warning notice can you read on the card?

b) What is the official languageof Singapore?

ffi$ (Textbook)
ENGLISHlN THETOURISTINDUSTRY
C **" ffimm*$
thnm$ut$*r"rmffitmffi
mhmu"Sngapore:

The Republicof Singaporeis locatedacrossthe Straitof Malacca,connectedto Malaysiaby a bridge.This city-

statecomprisesa main islandand 54 little islets.
The symbolof the countryis the Orchid,and the Merlion, a lion statuewith a fish tail dominatingthe sea.It
symbolizeshow SeaTownbecameLion City.
Singaporeis a wealthyanddevelopedcountrywith a populationof Chinese,Malay,IndianandEuropeanpeople
who speaktheir own languagesbut who communicatein English,which is the main official languageof the
countrysincethe British colonizedthe islandsome170yearsago.
In this countryyou can spenda coupleof nightsat the famousRafflesHotel, visiting Chinatown,shoppingat
thecosmopolitanandluxuriousOrchardRoad,or enjoyingnatureat theZooor theJapanese or ChineseGardens.

O **. &st*wmr th*me q$"{*ffi{$ffi$.rffi

a) Which pop celebrityhad to applologizefor havinghold his baby out over his balconyat the Raffles'hotel
room?
b) Which languages,apartfrom English are spokenin Singapore?
c) Which is the most popular flower of the island state?
d) What is the nameof the place famousfor its departmentstoresand exlclusiveboutiques?

U N I T1
 Writing

ffi Pmr* ,$milqcffiH

U*. $:$r*6:r* i$ {"tr+-}$$:$il+ru*'}ffirr*} #ir'}t.Fr*d*ffirmg:* ?**c*='==i*fe*ti#*"! \vftffiffi
,ffiq'r[ffi 'Cd]}wr$'*
#[tx{*- #$'fl#il{1t.
r+'r,*,$thmg
hd#ti" }'r,

Consider asDectssuch as:

Reasonfor travelling
Transportation
Restaurantsand bars
Hotels
Shopping
Relationshipbetweenprices/quality of seruices
Helpfulnessof local people
Languagedifficulties
Getting aroundthe town (indications,maps,tourist offices,etc.)
Leisure activities:open air (parks,gardens)
Leisureactivities:discoteques, cinemas,theatres,ballet,musicals
Weather
Safety
Cleanliness
Museumsand galleries

Give enoughoptionsfor the different degreesof satisfaction.

For example: terrible poor satisfactory good very good excellent

{<* *** **** ***** ******

The transportation
schedulewas...

Theprice of transportation
wQs...

The condition oJ'trains,

b u s e s ,e t c .w a s . . . .

The level of comfort inside

thevehicleswas...
The..

S ENGLISHINTHETOURIST (Textbook)
INDUSTRY
 Tasksandproiects
K
(D ,r. Workin gr**x6sm
fp**m****.
If you do not attendformal classes,try to contactyour classmatesvia the Internet.Show the questionnaires
you did in the previousexerciseto the other studentsin the group and shareyour ideasaboutwhich items are
best.Make a new one with your group.

Takethis questionnaireto a place in your town or city wherethereare many touristsand ask them the
questions.If possible,takea video cameraor cassette recorderwith you to recordthe interview.

Later on, compile the information collectedand write a report with the results.Use graphs,charts,etc.

Think aboutthe reasonspeopletravelandthe problemstouristshavehad andproposesomesolutions.

If you attendclasses,presentyour work in front of the class.If not, senda written copy of it to your teacher.

To know more

O ,f . h{er* ymu.*Fo*ww
s#F?tffiflffiftr$"ffi$"}tr#s
tm fs*rthmr$"es#ffiflffi*"}
ffiffithffi s{.}ftsjmfit:

- Free on-line English dictionary

http:II encyclopedia.thefreedictionary
.comlTypes%o2}of%o2}tourism
- Powerpoint presentation
abouttypesoftourism research
http://www.nctourismresources.net/ppt/pptresearch/sld0
11.htm
- The different touristic offer in Russia
http://www.russiatourism.ru/eng/section.asp?id=70
- Typesoftourism
http://www.coursework.in f oI i I 28653.html
- A lessonplan pageby Angela Fenis
http://www.lessonplanspage.com/SSldentifyTourismTypes
11.htm
If you need to review some grammar points, have a look at: BARCENA, E. & READ, T. (2001 y 2OO3)La
gramticainglesaa distancia.Madrid: UNED. (2 vol. solucionario).

O Um.ffi* the #ffiB"rmsp#s'rdnng

untt imthe workbook included.#hsmkthmmmswersiffitffifl,
frst{hm &ffisw#flkmgs*mt{wffiet the end of the book=

uNrT1 ffi?
wffiffiw

'/-\-
\ 1 , /

WARM UP: Describethe picture

\n/
= Do you like flying?

(rrack
5)
l@l listenins
'frE1ffi
ffi t. tm thw ffiffinwwflffitrtilmmw
L$mtmwt sffiflTx#q{-ffiffitflffi$'}ffi
mm# i'$ts\$dffitr #tt tffiHt.

A passenger is lookingfor an airlne counter to get his boarding card.Then he enters theplane and has a conversatrcn
with theflight attendant and some other passengers.

Passenger: Excuse me, could you tell me where the British Airways countel is, please?

Information desk clerk: Yes sir, it's straight ahead, after Lufthansa, counter number 89.

Passenger:Thankyou very much.

Loudspeaker:Foryoursafety,pleasedon't leaveyourbelongings
unattended.
Passenger:Goodmoming,I'm flying to Praguetoday.
Check- in clerk: Good morning, sir. Could I have your ticket
please?And your passport?
Passenger:Hereyou are.May I havea smokingseat,please?
Ground staff: I'm sorry,sir. This is a non-smokingflight, but
I could offer you a window or an aisleseat.
Loudspeaker:Your attention,please.Iberia flight 659 from
Viennais delayed.

(rextbook)
#ffi ecfri i iie ilsr rNDUsrRy
 Passen-eers are kindly requestedto wait until further notice.
Pleasecome to fhe Iberia counterfor further information
and dinnervouchers.
Passenger:What if I saidI'd like a middle seat?
Ground Staff: Oh, that'sno problem.That would be fine.
Passenger:No, seriously,I'd like to have a window seat,
please.
Ground Staff: Hereyou are,your boardingcard.GateD87.
Your flight will be taking off at 9 and boardingtime is at
8;30.Havea niceflight.
Passenger:Thankyou very much.Is therea duty free shop
in this airport?
Ground Staff: Yessir,therearemany.Thereis onein terminal
2, just in front of your gate.
Passenger:Thankyou very much,I'd like to buy somecigars
and perfumefor my wife.
Loudspeaker:Last call for li4.r.L6pez.Mr.Lpezpassenger
of British Airways travellingto Prague.Pleaseproceed
urgentlyto gateD-87.
(on the plane)
Passenger:I'm sorry,I went to the duty free shopsand therewas a large queueat the cashir.
Hostess:It's alright sir, Could I seeyour boardingcard,please?Your seatis 10A, to the right, nextto the window.
Passenger:Excuseme, is this your seat?
Passenger2: I think so.
Passenger:I alsohaveseatnumber10A. Excuseme!
Hostess:Yessir?Could you sit down please,we arereadyfor takeoff.
Passenger:My seatis 10A, but this lady hasgot the sameseat.
Hostess:Let me see.Excuseme, madam,your seatis 10 B, in the middle,and yoursis the oneby the window.
Passenger: Thankyou.
Hostess:Goodmorning,ladiesand gentlemenand welcomeaboardBA flight 434 withnon-stopserviceto Prague.
The f-li-ehtwill take abouf2 hours and 15 minutes,and we will be flying at an altitude of 30,000feet and a speedof
650 milesper hour.
During take-off and landing,makesurethat your seatsarein the upright position, and your tablesarefolded up in the
seatsin front of you. Pay attentionto the safetyinstructionsfollowing: Thereare four emergencyexits locatedon
either side of the plane.In the caseof an emergency,wear the inflatablejacket under the seatin front of you and
put on your oxygenmasksandbreathenormally.Do not inflatethejacketsinsidethe plane.
Durin-sthe flight breakfastwill be served.After breakfast,we will be offering you our duty free products.
Passenger:Excuseme, could I havea coke,please?
Hostess:Of coursesir,just a minute.We areseruingbreakfast
now andI cannotreachthe kitchen.
Passenger:All right then.And could you tell this gentleman
to put his chair in the uprightposition.I can't unfold my
travl
Hostess:Yessir.Excuseme sir,couldyou pleaseput your seat
in theuprightposition.Thegentleman behindyou is having
breakfast.
L'aptain: Goodmorningladiesandgentlemen,this is your
captainspeaking.We are flying at an altitude of 30,000
ieet andat a speedof 650 m.p.h.The sky is clearandthe
outsidetemperature is -20 'C. Local time is 11 a.m.and
ri e u ill be landingin 30 minutes.The weatherin Prague
i: t'ine.althoughthereis a strongsouthernwind which
nright causesometurbulenceat landing,so pleasedo
not unfastenyour seatbeltsuntil the plane has landed
nd hascometo a completestop.Thankyou for flf in-e
riith B.A.

UNIT 2 ffis
 Listenjngcomprehension

qr#ffig*ru-4sr
tfuw*m
ffi X. A,rusw-mr
a) Did the Vienna flight leave on time?

b) What did the passenger do before boarding?

c) What was the problem with the passenger'sseat?

It'syourturn!

ffi [fr*:l,l$$;*$tm64.$ffi
n" *:$*;r*si #$$t*!q$ r,ru!{$'* y'*+mr"ffi{"q$h#{'. d}hmrugeil'ffi$#s,.
isfi]ffifit
ffimmq:t
it mgqmru th# tww'{mn t$"lwP**mM.
,ffir${fl"\d$'tffi{tffi $'ffiilw$

Pronunciationand intonaton(Track6)

the f**rqifl?g'ad{}fl{$s
r+. -*{mmffird tr#F*ffi$" tlltt '$;{iufr*$dH
*+*g*r"**lt*dH I qt/ ffitr'$/ * i.
ffi
ffim.w
smws*+fi mt*mm&*mn't R* thm s#ffi#{"}#ffi$'t*+.

t0l tt
with thermal the they
bath three there either
thanks theft this other
think theory that that
things theatre their then
thick thin than another

':izI ENGLISH INTHETOURIST INDUSTRY(Textbook)

 ;_EI
*lir Vocabulary
r d-$l

.:r:! {:}{{t!"i*l q+r*r-+l$n 't[ft:il

lgf .#..:. i,-=--+l* i.;{} srdi}ffitffifT
]ffi$$

dinin_ecar ticket office from to information office

ricket collector left luggage track lockers on trme
platform railway station arrivals depafiures waiting room

.. The train is not leaving.. It is 10 minuteslate.

r
l. All trainsdepartfrom the .. downtown. .
.:. On sometrainsyou areonly allowedto smokein the..........
tr \bu can leaveyour luggagein the at the station.
<. We startoff in France. We aregoing to .........Paris........Valencia.
Whereis theAVE to Seville?On ................9.
-
{sk the man in the...............
if he knowswhereour train is leavingfrom.
r. You mustgo to the ............office
to seeif they found your suitcase.

-n$E=?**mf,mtfumfen$*mu'**m6
\{{+$^m{s
s#$#*ffi*$ y#$.$*"
$,m{ym#mm $ffiH}$}r.e*ffitrt

To be late
To miss the train
To book
To get on
To get off
To reserve
To changetrains

Forbidden!

In the train you can seesomesignssuchas:

Do not lean out of the window

o Can y*axtn*mk
#f ffimymthmrfsrfufrddem{himgrutFtrut
car-**t **dma'm
smt'etrmfrm?

uNrr2 #"$
 Reading ,/

ffi $*#qil$ffistHffiffis
m. ffimmdfkm R*mt#fltd #ft'tswffifl ffiill$T#ffit
tr*e.

The Orient Express

The Orient Expressis a very specialand historical train. The original one that travelledfrom Beijing to
Moscowwasbuilt in Germanyin the 1950s.After the train's destructionabout20 yearslater,theunharmed
pafts were restoredand usedin rotation with other fancy trains for the Chinesehierarchyand the well to
do for severalyears.

The train wasre-discoveredin the late 1980sand wasupdatedand cleanedup. It beganto travel a regular
route on the famousSilk Road,from Beijing to Urumqi in 1990.

The trips that areavailablenowadayson the Orient Expressareplannedout in orderto seesomeof China's
greatestsights and enjoy many different facetsof the local Chineseculture. The trips are basedon the
train but they also include hotel staysof severaldays at a time. The trips usually last about 18 days and
travelto variousChinesecitiesincludingBeijing, Xian, Dunhuangandseveralothers.Someof thedifferent
activitiesyou can enjoy are visiting and seeingancientcities, the GreatWall of China, mosques,tombs,
local artisans,monks,temples,caves,lakes,sanddunes,bazaars,and the most famousrestaulantsto
experiencethe delicaciesof traditional and modernChinesecuisine.

In additionto all of the placesto visit, you can alsoparticipatein many different activitiesaboardthe train.
"The Romansandthe Mandarins",
Therearedifferent themepartiesandbanquetsyou can attend,suchas
"Murder on the China Orient Expresstrain", as well as succulentmealsin one of the two
or gameslike
dining cars.Of courseyou canalsojust sit back andrelax while taking in the view of the beautiful Chinese
landscape.

The train is a sight in itself with its mahoganyandred lacqueredwalls. For everytwo compartmeirtsthere
is a beautifully decoratedwashroomand eachcoachhastwo Europeantoilets. There is of course,no hot
water,but travellersdo not tend to find this inconvenientas hotel staysare quite frequent.Thereis also a
bar ca which has live music.A lecturecar has beenrecently added,so that travellerscan gatherto hear
informative presentationsaboutthe history of the train and many of its destinations.

SP ENGLISHINTHETOURIST (Textbook)
INDUSTRY
 UnderstandFg
the text

O I Choasethffirnghtmnmwer:

I . The first OrientExpressTrain travelledbetweenBeijing and...

a) Germany b) Moscow c) China

l. Sinceits creationuntil its restauration

the OrientExoressdid not work for about:

a) twentyyears b) ten years c) late 90s

3. The decoration of the train is made of:

a) wood and lacked walls b) metal and lacked walls c) textile and lacked walls.

I r 0, Answer these Euffstfrffns

sr'Ith# prevfrrrs
t#Kt:

a) In which country was the Orient Expressbuilt?

b) Where doesthe so called "Silk road" startand finish?
c) Why arepeoplenowadaystravelling in the Orient Express?
d) Do passengerssleepin the train during the whole trip?
e) The purposeof travellingin this train is only goingto visit Chineseplaces?
tl What is "The Romansand the Mandarins" about?
g) Wherecan you havesomemeals?
h) Canpassangers
takea showerin the washroom?

Other mythical means of transport: old and new vehicles.

uNrr2 ffiH
 (rrack8; Keyrrack
Speakinp e)
@ @
-l''$#{1
.ffimh
tq+$hme**mtc-l6r**.
{ffi f {. *"-*{**'r t*m reimwr*'-ery
Esffir'{ V*L=:;cc*r: * .
\.nd*r$E# ffiq"}*Ttsffirffi
bdt}{.fir
$d*flsffiffi g..qir*n "t'*r*!::r=
fc4t $i"*$#$}
t#.
ur,uEttt'ilfum
f*mtt*+e*r'wptmru tr$t#tt$$ F*aJ{r#F=
Mr. Stevens:Excuseme, we've got a delay in our planefrom Chicagoto Rome,and we've missedthe flight
going from Rome to Bangkok.What could we do?
Clerk:
?
Mr. Stevens:Continentalfrom the States,andthenAlitalia.
Clerk:

Mr. Stevens:Where is the counter?

Clerk:

Mr. Stevens: Good afternoon.We had a flight departing from

Chicagoand arrivinghere at 12 a.m.,but we just landed,at 4
p.m. andmissedour connectingflight to BangkokwithAlitalia,
which has taken off aI3:43.
Clerk2:

Mr. Stevens:I can't believeit! Are you telling me I haveto buy four
ticketsto Rome,just becauseof your "technicalreasons"?
Clerk2:

Mr. Stevens:No, I don't. It was too expensive.Now, I realizethat it would havebeenmuch cheaperthanbuying
the new tickets.
Clerk2:

Mr. Stevens:I think we'll stay in Rome and cancelour holidaysin Bangkok.I really can't afford to pay for the
flights there a second time.
Clerk2:

Mr. Stevens:Alright then, thank you. Bye.

Clerk2:

#4 (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 /
Usefulsentencesin context

I t 2. wqh wffia.*fl
ffiiltilffiffr'nffiksr.p# dalogue usinffi thess ssffi{#p,rffi$.

At the airport

The ground staff says... The passengersays...

Good morning Sir, / Madam. Can I have your ticket, please? I'd like to check in.
Your ticket and your passport,please. I only have one suitcase.
Would you prefer a window or aisle seat? Is the flight full?
Will you be travelling alone? I would like to order a vegetarian
meal.
Have you got any luggage?
I am travelling with two
What is the purpose of your trip?
colleagues.Could we please
Sorry, the flight has been overbooked.We will put you on the next one, at 8. sit together?

This flight is delayed until tomorrow becauseof ... the pilot's strike I the air Could I have an aisle / window
traffic controlers' strike / technical reasons/ bad weather conditions. seat,please?

Do you have any crry-on luggage? What time is the arrival?

Do you have a frequent flyer card? Is my baggagegoing directly to

my destination?
I am terribly sorry but the doors of the plane were shut l0 minutes ago.
You know you should have come at least 30 minutes before take off time. How long is theJlight?

Here is your boardingpass.Boarding will be at 7 o'clock at gateD63. How long does the flight take?

I am sorry sir, but you cannot fly to this destination becauseyour passport Do I have to changeplanes?
expires in two weeks and this country requires you to have a three month
valid passport and visa.

Your suitcaseis too heavy.You have to pay an extra $234.

On the train
The ground staff says... The passengersays...

Could I have your ticket, please? Where is the dining car, please?
All aboardl How long does the train stop in Detroit?
Attention please,next stop, Cambridge. What is the next station?
Those passengerswho are getting off, make sure you Is this seattaken?
have all your belongings.
Where is the toilet?
Sorry, sir, there is no smoking allowed on the train.
Are there any sleeping cars free?
You can smoke at our next stop in 13 minutes.

On a liner
Crew members say.... The passenger says:

We've got ... grand duplex, penthouses,appartments. Where is the swimming pool?
Fares are per person, basedon double occupancy,and I would like to have a double exterior cabin
are in U.S. dollars.
Is the gratuity included in the fare?
On the thirteenth deck you've got the Regatta bar, the
What's on the thirteenth deck?
sports center, a whilpool, a splashpool and a sun-deck.

uNrr2 ffiffi
 /
Reading

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SpeedTrains

Nowadays,speedtrains are a very realistic type of transportationwhereasnot that many yearsago they seemed
like somethingout of a sci-fi film. Thesetrains can travel at world record speedsof up to 515 km/h, but these
speedsare not reachedon commercialroutesfor safetyreasonsand due to significantwear on the equipmentat
suchhigh speedswhich resultsin too high cost.

The secondfastestrecordedcommercialtrain travelson averageat a speedof 254kmlh.High speedtrainsrequire

a specialtype of line called high speedlines in order to reachthesespeeds.A train that can ride at 300 kmih on
a high speedline only canreach220km/h on a normal railway andthis is not taking into accountdifferent factors
that could slow down the trains(curves,stationcrossings,speedrestrictions,etc.)The fastesttrainsin Europe
are the onesin France,called TGV (Train GrandVitesse)which run betweenmajor cities with much quicker
traveltimes,especiallywhen comparedto automobiletravel.

Trips like the 600 mile one from Paristo Marseille take aboutfour hours on the TGV whereascar travellersare
often forced to makethe trip in more than one day.The TGV trip includesmany stopsand has an averagetravel
speedof 200 km/h. Thesetrains are also very quiet, comfortableand smooth.

In Germany,they havethe Inner City Express(ICE) which is a very fast train, althoughnot asfast asthe French
ones.TheseGermantrainsreachspeedsof about280 km/h andmore arebeing madenow that will be ableto go
evenfaster.They are also more luxurious and more modem than the Frenchones.

The Germansalso face more speedreductionsbecauseof the abundantamountof tunnelson their lines, and if
a train goestoo fasttilbugha tunnel,it canbreakout the windows.

Japanis the world leaderof high speedtrains.Over forty yearsago,Japanwas using trainsthat were evenfaster
thantheonesusednowadaysin countrieslike theU.S.The fastestscheduled train servicein the world is between
Hiroshima and Kokura, wherethe "bullet train" goesovera 192km distancein only 44 minutes,and its average
speedis 262krnlh.

In Spain,thereis the AVE which travelsbetweenMadrid and Seville and more lines are in the processof being
built to other cities like BarcelonaandValencia.Thesetrainsreacha top speedof 300 km/h and the components
and the lines are madeup of parts from French,German,and Spanishcompanies.

"$S) (Textbook)
ENGLISHlN THETOURISTINDUSTRY
I r 4, Writmthm*pp*m*temfthe fmf;lewing
adjectivmm;
a) fast
b) easy
c) luxurious
d) modem

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a)
b)

d)
e)
rl
ol

.tu Matchthe w*rds

O frsrmthe tws mefs.*mns;

.AVE Japan
Shinkansen France
TGV Germany
ICE Spain

'- Calculate"Y*t"
O wttl hmwmtmd*rtdethe kfrfrsnmetn**
by # mnda"nw$tHp*y hy "
How many mrles p#n"ht.*r mEuffi{
{rmph} trS p#r
$rfiscmet#F.s']ffit"{,{krxr/h}?

180 km/h = mph

'a Answer these qLqsstffiffis

| *n the text:

a) What top speedcan modernhigh speedtrains go at?

bt Why do commercialhigh speedtrainsnot ride at their maximumpossiblespeed?
c ) Why are the lines so important for high speedtrains?
d ) Have you evertravelledon a high speedtrain?

Havea look at this conversionchart:

Kilometres (km) km or miles Miles

1.609 I 0.62r
Centimetres(cm) cm or inches Inches
a <,4 I 0.394
Kilograms Kg or Ib Pounds(lb)
0.454 I 2.205
Litres Litres or gallons Gallons
4.546 0.220

uNrr2 &y
 Grammar
.Hs.#e*ru*6*mq'FsffitrT
ffi
Remember that most adjectives with two or more syllabes use more + Adj.lthan to make the comparison.
And the ... most + Adj. for the superlative form.
Ex: This train is more expensive than the one we took yesterday.
The Rffies is the most beautiful hotel in the world.
Otherwise we use: Adj. +-erl than and the Adj. + est for the superlative form:
This taxi is older than my car.
The Shinkansenis thefastest train in the world.
Noticethe changeof the endings:
Nice: nicer-nicest
F unny:.funnier-.funniest
Big: bigger-biggest
Hot: Hotter- Hottest
Keep in mind the irregular forms of
Good-better-the best
Bad-worse-the worst
Far-further- thefurt hest
Old-olderlelder- the eldestlthe oldest
To compareindicatingequalitywe useas....Adj. as
Madrid is as interestinpas Barcelona
Madrid is not so interesting as Barcelona (for the negative form: solas)

# n*. ffinrupmw$tEmm*
In the world of Tourism we often use the prepositionsat, in, on for expressingtime and place. However,for
Spanishspeakers, somecasescan be confusing.Let's havea look at the more frequentsituationsin which we
usetheseprepositions.

Place:
Al is usedfor locationwheretwo pointsmeet.
Shall we meetat the restaurant?
"at
It is usedto showthe locationof a personwho goesfor a shortperiodof time to a ceftainplace.(Exception
home")
Whereis Peter?
He is at the hospital.(he is visiting someone)
"
If we say He isin hospital"he might be sick andhospitalisedfor somedaysor weeks.
"at".
When peopleusuallygo to a placeandcomebackregularly,we alsouse
Whereis your father? He's at the ffice (he works thereand goesthereeveryday).
Whereis your sister?She'sat school.
Whereis your grandma?She'sat church.(Shealwaysgoesto masson Sundays).

Time: ff
Hours:at 5 o'clock
At the weekend
At Christmas(asa periodof time in the year)

l" ENGLISH
INTHETOURIST (Textbook)
INDUSTRY
 In:
Place:
We usethis prepositionto show the location inside a place.
Thepilot is in the cabin.
My ticket is in my handbag.
He s in the restauranr(not outside,he is seatedand having lunch).
Notice the differencebetweenthesetwo sentences:
Let's meetat the restaurant(= a placein the city). Let's meetin the restaurant(= insidethe place)
Time:
Seasons of the year:In Summer
Years:In 1998...
Months:InJuly...
Periodsof time.'In 5 hours theplane will be taking off.
Partsof the day:In the morning, in the afternoon,in the evening(but: At night)
Expressionssuchas:pay in advance;in time (beforethe deadline)while on time (when it is scheduled)
On:
Place:
It indicatesphysical contactwith a surface.
The key is on the bed-sidetable. Thepicture is on the wall.
The businesscentreis on thefirst floor.
For transportationwe usually useon insteadof in,
Thepassengersare on theplane
Peter is on the bus
On the train
In the car
In the taxi
On the ship
Time:
Therearecertainexpressionsrelatedto tourism suchason arrival I uponarrival (al llegar):At theweekend(8.8.)
On the weekend(A.E.)
On + daysof the week: On Friday
On + a certain dafe:On my birthday On 22 March, On ChristmasDay
On vacationI on holiday
To be on time

O tt " Fi*t *n*tPnm

m*mrxkffi
wtqtuRtum
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a) My flight to Londondeparts.... 8 pm from Barcelona.
b) The cook is ... kitchenpreparingsomedishes.
c) Foodis served....a plate.
d) The frescoesof the cathedralwerepaintedby Goya .......1820.
e) Columbusdiscovered America........... 12 Ocfober1492.
f) Whereareyou go;lg .........ChristmasEve?
g) Whereis your suitcase? ........home.
h) Whenareyou checkingout of yourroom?.......11 am.....themorning....
i) Peter,get .......the car,we areleaving!
j) Mary hurryup andgef ........thebus,it is aboutto leave!

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$rorru:
a) This hotel was to find thanthe one we sra)'edat yesterday.
(easy)
b) This is the ...........
placeI haveeverseen.(nice)
c) My ticketto LondonHeathrowis ...... rheone to Gatwick.(expensive)

ii; ffi#
 Real life

There are many ways of getting from the airport to the city centre.In London you can take a taxi which will cost you
about 12 poundsor take thesetypes of trains you can seein the brochure.In American cities suchasNew York, most
"Yellow cabs".A ride from JFK airport to downtowncostsabout$40.
peopletake taxis.You might know the famous
A l57o tip is customary.

{ **" L*enket thffihnm*huremndanswr t}'}Gquestorts:

a) Which train is the fastestgettingto London?
b) Why do you think the trip is fasteron this train?
c) Which train hasthe most luxurioustraveloptions?
d) Which train is the leastfrequent?
e) Which train is the most expensivein expressclassfor a singleticket?
f) Is the HeathrowExpressmoreexpensivethanthe GatwickExpressfor a returnticket in erpressclass?

4# ENGLISHlN THETOURISTINDUSTRY(Textbook)
(O ,O Ce**sr**rthe fmfi$wrmtmg
*$tumiionand chc$sffithw r*g&'rt fur ym**;
{*.min
Your intemationalflight is departingfrom Gatwick Airport at ll:25 am on Friday moming. Taking into account
that you haveto checkin two hoursprior to departure,which train shouldyou catch from London and when?

O , u r m a g ' n em tesrtu n ti o n :
You are a business traveller who has just anived in London. You need to travel from the airport to your company's
headquarters where you will be giving a presentation. Unfortunately, you have not finished it and there are some
frnal touches that need to be done. Is there afrain where you could connect your laptop and take advantage of
the travel time from the airport to vour destination?

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l . Friendly a) ticket 5 . Express f ) trarn

2 . Complimentary b) staff 6 . First o\

b/ telephone
3 . Spacious c ) hours t . Opening h) accommodation
4. On-board d) class 8 . Return i ) magazine

uNrT2 d$,$
 Writing

Argumentative essays

In argumentativeessaysyou haveto try to convincethe reader(s)on your point of view. You haveto introduce
the topic, and then on the advantagesor disadvantagesof it, or if you are for or againstit, etc.You haveto make
a clear differencebetweenthe objectivefacts (or the authorisedopinion) and your own opinion.

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$**sffiil*v*n#ffffi$,$
{*gn{$

Take into accountaspeclssuch as:

Speed
Comfort
Price
Frequency
Availability
Reliability
Safety
"Originality" (Unique trains
suchasthe
"Orient Express",or liners
suchasthe
QueenMary II)

You can usethe following words and expressions:

To talk about advantagesand To criticizea point made: To show contrast:
disadvantages:
A further / major advantage ... As this argument is not very But...
An advantage... convincing, Despite...
Another positive /negative aspect As, in my opinion, this point has In spiteof ...
of ... not been made clear enough,
Eventhough...
The greatest disadvantage However,
However...
The most serious I c a n n o tb e l i e v e ' , h a.t. .
Nevertheless
...
disadvantage... T f i n d t o o m a n y w e a kp o i n t s. . .
Notwithstanding..
The strongpoint of ... Many critics have been made ...
On theonehand..
The weak point of ... Nobody could even consider ...
On the otherhand
Serious doubts can be raised
S r i l l. . .
againstthis ...
Whereas
...
While...
Whilst
Y e t. . .

(Textbook)
ENGLISHINTHETOURISTINDUSTRY
 Tasksandproiects
K
O tt. W*rk *rngn'*Np*$p*mmh**,
Write an itinerary from the city where you live to the PanYan Tree hotel in Thailand.
Includeall kind of transpoftationmeansneeded(car,taxi, shuttlebus,limousine,plane,helicopter,train, or ship),
pricesand schedules.

Takeinto accountthe time betweenthe different kinds of trarisport.

The clients shouldnot be waiting for 8 hours betweenflights as they cannotrisk missing the next connexionif
the first flight is delayedt hour.

.4. I
(g I ro Knowmore

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$*mvwsffir-r!ffi {'#sffiffiflthF}th# s*ih$ffitrtmf tfrm
t* fmythm$' usrfr.

The official site of the Orient Express

www.orient-express.com
Other luxury trains
wwwbluetrain.co.za
Cheapway of travelling by train: Interrail
www.inter-rail.org
Cruisesand liners
www.greatoceanliners.net
High speedtrains aroundthe world
www.o-keating.com/hsr
Fleet of aeroplanes
ocw.mit.eduI ...I | 5-7 lq)erations-ManagementSummer2002
Coach/bus travelling
www.global-eyes-student-programs.com/wadt.htm
Brittany Ferries.Ferry servicebetweenIreland, UK, Franceand Spain.
www.brittany-ferries.com
If you needto review somegrammarpoints, have a look at BARCENA, E. & READ, T. (2001 & 2OO3)La
gramticainglesaa distancia.Madrid: UNED (2 vol., solucionario).

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WARM UP: How many types of hotels do you know?

How would you classify the one from this picture?

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|
Listening(Track9)

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#,'!

Mrs. Lpez: Good morning. Do you speak English?

Agent: Good morning madam. Yes, I do. Can I help you?
Mrs. Lpez: Yes. I'd like to book a hotel room In Prague.
Agent: What kind of room would you like, madam?
Mrs. Lpez: A single room, please.
Agent: For how many nights?
Mrs. Lpez: It would be from today until Friday, which is 5
days, 4 nights.
Agent: What kind of hotel are you looking for, madam?
Mrs. Lpez: Well, I'd like to have a very good hotel, if the
p r i c ei s n o t o u t r a g e o u s le
yxpensive.
Agent: Well, we still have some free single rooms at the
Pyramid Hotel. It's a four star hotel.
Mrs. Lpez: Do you recommend it?
Agent: Absolutelymadam,it is a brandneri'hotel,built 2 yearsago.It hasgot severalrestaurants
and bars,garage,
gardens,gym,conference rooms.doctor.babysitting selice, tenniscourt.pool.mini-golf.boutiques...
Mrs. Lpez: And an indoorpool too)
Agent:Yesmadam,indoorandoutcloorsn imning pools.

,,.i"i.r,l E N G L I S Hl N T H E T O U R I S TI N D U S T R Y( T e x t b o o k )

-, ';r]il
Mrs. Lpez: And...the rooms,arethey nice?
Agent: Of course,madam.They areall very comfortable. You canchoosea queensizebed or a singlebed,you'vegot
a safe,a mini-bar, a television,a computer,and a very cosy bathroomwith a jacuzzi included.
Mrs. Lpez: And what aboutthe price?After suchdescription,it must be very high.
Agent: Not so,madam.In my opinion,the price is very reasonable. It's only about100US dollarsa night.
Mrs. Lpez: What a deaMt's a bargain!I cannotbelieveit! Theremust be somethingwrong with it. It's not very far
from the city, is it?
Agent: Well, actually,the only thing is that its location is not very central,as it is nearthe airport.
\lrs. Lpez: And how could I go from the hotel to the downtown area?
Agent: There is a free shuttle-busdepartingfor the hotel every ten minutes which takesyou directly to the Charles
Bridge.
\frs. Lpez: Wonderful.Then, I do not careaboutthe distanceI'd ratherhavea very nice and comfortableroom, at
an affordableprice, than a tacky, old, smelly and expensiveroom just in the centreof the city.
Agent: Shall I make a reservationfor you madam,then?
Mrs. Lpez: Yes,please. -
Agent: Could you tell me your nameand family name,please?
Vrs. Lpez:Yes,Silvia L6pez.
Agent: Would you be so kind as to fill in this form?
\frs. Lpez:Ofcourse.
Agent: andpleasecould you signhere.
\lrs. Lpez:AIright.
Agent: And, could I have your credit card and passport,please?I'll passall the information on to the hoiel. Your
reservationcode is CF293MJR.OK. Now you've got your reservation,madam.
\lrs. Lpez: Thankyou very much.
Agent: Wait for the shuttlebus outside,in front of the taxi stop.I wish you a nice stay in Prague.

uNrr3 45
 Listeningcomprehension

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a) Where does the lady want to book a hotel room?

b) What type of room would she like?

c) Is she looking for good hotels?

d) What are the advantages of the Pyramide hotel?

e) What are the disadvantages of the hotel?

It's your turn!

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: . i 1 . E N G L I S HI N T H E T O U R I S TI N D U S T R Y( T e x t b o o k )
 Vocabulary

In different countriesthereare classificationsfor hotelswhich may not correspondto the Spanishconceptof "stars".
In fact, in Spain you have lower, medium, higher and luxury categoryhotels.Theselast oneshave usually five star
hotelswhile the first onesare one or two star hotels with very simple services.Everywherethere are more medium
classhotels(3 stars),especiallyby the beach.

I i" *mwenth*sm qulestt#r*ffi.

How would you classify the hotels on the pictures:

I o Fill in the hf;mcTks

wfttfT
t*3#t8'm
fmm*i*ss
mffmr*dhWthw d*ffmnmm$
hmtmflru:
a) A one star hotel has...
b) A three star hotel has...
c) A five star hotel has....

Use the words in the box below:

hair dryer 24how room service car park bar and restaurant mini-bar
heatedtrouser-press satelliteTV remotecontrol conferencerooms
banquetingfacilities cunency exchange outdoor swimming pool indoor swimming pool
golf course ski lifts jacuzzi CDplayer fitness sauna air-conditioning
baby-sittingservice shoppingarcade Intemet access automaticwake-upsystem safe

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d) boned cangrejo
crab clara de huevo
0 bitter aadir
o\ celery dientes de ajo
h) artichoke berenjena
i) can caldo
j) aubergine canela
k) clovesof garlic apio
r) boil cido / a,erio
m) egg white deshuesado
n) cinnamon alcachofa

U N I T3
 Reading

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E N G L I S Hl N T H E T O U R I S TI N D U S T R Y( T e x t b o o k )
 Understandng
the text

O L Answenthe fotlowinsq{.*estt*ns
on the text*.
a) What type of text haveyou read on the previouspage?
b) What type of hotels are those?
v) Explain what the peculiarity of a "revolving restaurant"is (text 4).
d) What kind of facilities do thesehotelshave?

e) In your opinion, which is the most amazingserviceor facility they provide?

0 What doesAAA standfor?

q)
What is the meaningof "four diamond" in text 5?
h) What is the meaningof 'Just stepsaway" in text 3?

i ) Give a synonymfor "features"in fext 4?

j) In which text can you find a verb with a similar meaningas the previousone?
k) What is the meaningof "modelledafterthe Old...?"

l) What kind of clients can you imagine stayingat thosehotels?

O , O, Howdsmsthe text *xpnn

th* locatimnof the hotets?Writedowru$om#of the verhs
or expressions
used:

I t 1. Which mdiectivesand adv*rbs are .isedtn deserfrbethe hotels? re they'-CIbjectlve"?

Write someof them and when possible,try to find a simpler synonym.

Example:magnijcentlysituatedI very well situated(text 6)

' z Whi*h mfthese

) #* ynu [*kebesr? Exptainwhy.
hmtmm

f ; WriemSruwwrlpt**m fwF*rutnrffn'ug
or a hst#Hvw$'l#flffi
the model of these test* f*rr mhmtmil
sgffiHffid
mtsn your last holiday.
t**brua.
twwr*#y ffi*ty
Ms".$

uNrr3 4ffi
 (Track12;KeyTrack
Speaking 11)
@ @
* w**tnms$.
r#$#ffi$tPrm
U*" Tmket*"nm mhwukymNr*r?6wcrsqv*?h
ffiffidt$'nmn thm#ffi err$#*'F*ts"

Waitress: ...........?
Mr. Palmer: Yes,we've askedfor a tablefor 2 at 9 o'clock.
Waitress: .........?
Mr. Simpson: The reservationis under the nameOliver JamesSimpson.
Waitress:
Waitress: .......,............?
Mr. Simpson: Well, actually it is in the middle of the room. Is there somethinga little bit more intimate?
Waitress:
Mrs. Simpson:I don't understand, we've alsomadethe reservationandwe arethe first ones,so I don't seeany
problem in changingtables.
Waitress:
Mr. Simpson:And couldn'tyou find a way to pleaseus too?
Waitress:
Mr. Simpson: Wonderful,thank you very much.
Waitress: ...........?
Mr. Simpson: Yes,a dry martini for the lady and a sherryfor me?
Waitress: ............(after
a while)Waitress: .......................?
"Rabode Toro adobadoa
Mr. Simpson:We'd like you to askyou a coupleof questions.Couldyou tell us what
la Abulense"is?
Waitress:....
Mrs. Simpson:Is Avila a famouschef?
Waitress:....
Mrs. Simpson:I don't think I wantto try it.
Mr. Simpson:And, what is "cochinillo asado"?
Waitress:It's ..............
Mrs. Simpson:Ok,I'11takeit then.
Waitress: ..................?
Mr. Simpson: I think today I'll have some fish. What can you
recommend?
Waitress:....
Mr. Simpson:I'll havea grilled sole,please.
Waitress:....
Mr. Simpson:That'sright.
Waitress: ............................?
Mrs. Simpson: We're not very hungry,could we sharesomething?
Waitress:
Mrs. Simpson:That soundsnice,honey.
Waitress: ..........?
Mr. Simpson:Yes,we have,but we don't know Spanishwines.What canyou recommend?
Waitress:
Mrs. Simpson:Ah, we 've only heardaboutRioja wines.
Waitress:
Waitress: ..................?
Mrs. Simpson:It's delicious.Thankyou.
Mr. Simpson:The bill, please.
Waitress:
Mr. Simpson:Do you acceptcreditcards?
Waitress: .............?

ENGLISH lN THE TOURISTINDUSTRY(Textbook)

 Usefulsentencesin context

O t U. trV*rkwith pmulrpfirtrl*r. Su'uate

a situat!*n mtmhmt*f;#r ffirstflurtrnt.U*e *spne*f
th*mm ffi#hntffi$'t##si

At the hotel

If you are a receptionist, you can say... the guest checks in

Good moming, may I help you? I've got a reservation for two nights.
Could I haveyour passport,please? I'd like a room with a seaview.
How will you be paying today? How late is room service available?
For how many nights? How often does the shuttle bus go to the
Do you have the XX Hotel membership card? airport?
Have you got any luggage? Could you wake me tp at7:30? / Could I
get a wake up call at I for'7:40?
Would you like any help with your luggage?
Here you are, your magnetic key. Can I make intemational calls from my
room?
To call abroad from the room dial 9, 0l then the country code, city
code and the number you want to reach. Could I check out a little later?

Check out time is 12 o'clock. Could I have breakfastin my room?

There is a continental breakfast from 7 to 9 in the lobby. Is there a safe in the room?

The swimming pool and fitness centre is open daily from 8 am. to Is there an iron in the room?
6 pm. Is there a hair-dryer in the bathroom?
We have got24hour room service, in caseyou would like to eat or Is there a gym in the hotel?
drink anything. You also have a minibar in your room. Is there a bathrobe in the room to so to the
The bathrobe and the towels are for use in the hotel onlv. If vou swimming pool?
like them, you can buy one in the gift shop. Could I fax these documentsto my ofce
We have got a businesscentre where you can fax, e-mail, etc. open in Seattle?
from 8 to 10. It is located on the secondfloor.

At the restaurant

If you are a member of the staff you can say...

Have you got a reservation? We've made a reservation for 4 people at 9.

How many (people)? We prefer a non smoking table.
This way please. Could we sit at that table by the window, please?
Smoking or non smoking? What do you recommend?
Are you ready to order? Could you tell me what "paella" is, please?
Here is the menu? Could I have the wine list, please?
Today'sspecialsare... I'11have.... / for me.... The chickencurry
What would you like to drink? To startoff, we'll havethe...
Would you like to seethe wine list? What's that dish that man is having?
I would recommend... Could I have the bill / check, please?
Is everything all right, sir / madam? Do you accept credit cards?
Have you finished? Could I have change for this 50 dollar bill?
Would you like a dessert? It's quite delicious/ tasty
Would you like anything else? It's cold.
It's rice cooked in a special large pan with saffron, Excuse me, this has a strangetaste. Could I have
seafood,fish, chicken and vegetables. something different?
Would you like some coffee or tea? Excuse me, could I have some more water?

U N I T3 s"$
 Reading

I tS. Read tkrmfollCIwinglnf*rmffittt:

Hotels havea greatchoiceof restaurantsto enjoy the best food of the country we are visiting. From morning to
night, the travellercouldjust stay at the hotel and tasteall the specialtiesthey can offer.

One of the bestthings in life, in my opinion, is stayingat a good hotel and aftera rest,waking up late and going
to the breakfastbuffet, taking your time in having a nice breakfastwhich makesyou feel good for the whole day'
You might just needit as peoplenormally go sightseeingmonumentsand museums,so they do not havemuch
time to wasteon lunch.
"Champagnebrunch" on Sundaymornings,consistingin drinking
In somecountrieslarge hotel chainsoffer a
all the champagneyou can and eating all that you can from a large variety of delicaciessuch as prawns,roast-
beef, pt, steaks,and all kind of salads,starlersand desserts.The price is not cheapbut it is worth going there
in caseyou arehungry.They usually open at 11 am and closeat 2 or 3. One of the bestI had was at the Raffles,
and in Spain at the Ritz.

Of courseyou do not need to spenda lot of money in restaurantswhen you travel, althoughgastronomyis a
fundamentalpart of thecultureof a country.Somepeoplewho spenda fortunein crossingthe globewhenarriving
atacountrywanttosaveeverypennybyeatingtheirhome-broughtproteinbars, orby goingtofastfoodrestaurants.
They miss one of the bestthings of the country they are visiting; as evenmodest restaurantsor food stallsin the
streetpermit the foreignersto enjoy the local delicacieswhile they can keep their budgetunder control.

In somethird world countriesit is not wise howeverto do so, and guestsare advisedto have all their meals in
the restaurantsof the hotel, which are the oneswhich can guaranteea certainhealth-proofquality. If you have
travelledto suchplacesyou would have experiencedthat fact. You shouldn't eat fresh vegetablesor salads,at
they can be washedwith polluted water.All dishesshouldbe well processed,that means,do not try steaktaftar
or sushievenif they areyour favouritedishesat home.Avoid alsodrinking waterfrom the tap, or using ice cubes
in your drinks. I have a friend who recommendsdrinking beer to combatthe possiblevirusesor bacteriawhen
travellingto thosekinds of places.

str (Textbook)
INDUSTRY
ENGLISHlN THETOURIST
O , t" Arnswrer questonsabout the text;
ths fnlHcurrrng

a) Which is the meal preferredby the authorof the article?

b) What is a "Champagnebrunch"
c) What do you usually havefor breakfast?
d) Where do stingy peoplego when they are abroad?
e) What can't you eatin a Third World country?
f. What kind of restaurantsdo you like?
g) Do you mind the price when you go to a restaurant?
h) When you go to a restaurantwhat is more important for you: food, price or service?

O t t. Ssr$e ptr#p*wffiri$dn'tlike tmsat sntrlsmrtrpes {"*mffHms"} es th#y **nstder thsm'l

disga*strng. tmfrghthe s *ufltur!fffirt$ilto smt#ertaffif**d. Tfre
k thmb*x slf the
fal$aur{mE d*hese&temimsmme*s*.intresffir}dsay if you have eten thern,y*u \tr*L$td
nev*r #ffiqtfierut,sr yffi#w#r,frd
not ilnlftdtryimgthern ssme tims *n *he futune"

Food I've alreadv eaten I will eat in thefuture I will never eat that
Crab
Lobster
Snails
Tripes
Fish eye-balls
Brains
Monkey brains
Snake
Roasted ants

O , n Match these dehesffiridth* ffisurltrythmSr

mrmtypiCImfl
fnmmr

a) Sushi America
b) Potatoomelette England
c) Pizza Italy
d) Onion soup France
e) Kidney pie Germany
tl Muffin Japan
g) Sausages Spain

uNrr3 ffiffi
 Grammar

p#ffis*we
ilr'*dr*strpr*
r,fis*d$mrff8re**E*yfrm*
U*. yrt*'rsffingtmh w#flY
fcrm str*eur*sffisffi

##nT$TrFr. $**6mmmrm* t$nmpmrum*vm [w ru,*ffirs thmn

ffi#ilT'tilF*sr* in Sp*r:*lt s.rh#*'#ffigher
ffiffist.tf#t#ffim mr* ffis#f#r##.

English(is) spoken(here)

To transforman activeclauseinto a passiveone, somestructuralchangesmust be made.However,the meaning

of the sentenceremainsthe same.The only differenceis that in active sentencesthe stressis put on the subect
which performsthe action,and in the passivesonesis the action that counts.

Themaid madethe bed (activeJbrm)

The bed was made(by the maid) (passiveform)

Only transitiveverbscanbe turnedinto passive.The tenseswhich canbe found in the passivevoice are:

Present:
Thewaiter servesthe soup(activeJorm)
The soup is servedby the waiter (passiveJbrm)
Simplepast:
Thewaiter servedthe soup(activeform)
The soupwas servedby the waiter (passiveform)
Presentcontinuous:
The waiter is serving the soup (activeform)
The soup is being servedby the waiter (passiveJbrm)
Pastcontinuous:
Thewaiter was servingthe soup(activeform)
The soupwas being semedby the waiter (passiveform)
Presentperfect:
The waiter has servedthe soup (activeform)
The soup has beenservedby the waiter (passiveJbrm)
Pastperfect:
Thewaiter had servedthe soup(activeform)
The soup had beenservedby the waiter (passiveform)
Future:
Thewaiter will servethe soup(activeform)
The soup will be servedby the waiter (passveform)
Conditional:
The waiter would servethe soup (activeform)
The soupwould be servedby the waiter (passiveform)
Auxiliary construction:
The waiter may servethe soup (activeform)
The soup may be servedby the u'aiter (passiveJbrm)
Auxiliary + perfect infinitive:
Thewaiter may haveservedthe soup(activeform)
Thesoupmay havebeensen'edbv the waiter (passive
form)

s4 iCrisniine iunrsrrousrnv
fiextbook)
If the passiveof the activepastcontinousis needed,normallythe non-continous
pastform is used:

Thewaiter has beenservingmealsall day (active.form)

Meals havebeenservedall day (passiveform)

Usuallythepasiveis constructed
with the corresponding
form of to be + pastparticiple,but we canalsousegel,
in a more familiar register.

Example:
Sarahgot carried away by the hotel'satmosphere.

We mentionedbefore that only transitiveverbs could be usedfor pasivecontstructions,but not all of them can
be convertedinto passive.Thoseare:

_ become
_ contain
-fit
- hold
- lack
- resemble
- suit

On the otherhand,someintransitiveverbscan sometinesbe usedin a transitiveway andform a passivestructure.

Thoseare for example:

Flv
The cargo will beflown tomorrow.
Run
More buseswill be run on the day of the generalstrike.
Stand
This sculpturemustbe stoodon the stand.
Walk
The dog has to be walked dayly.

Usually we havea directobjectin the activestucturewhich becomesthe subjectof thepassiveone,but sometimes

thereare two objectsin the activevoice, the direct and the indirect object.

My bosstold me the news.

In this case,the passiveis posible.

I was told the newsby my boss.

rr**g$qur"m ffiffi{fT
m{ {hmrumsffifliffffiFTffiffis
lrut* * ==ss:r{# #$rffir

a) Peterwas runing the hotel

b) They sell cheapertheathertickets
c) Shemay haveleft her purse.
d) The workershad repairedthe air-con.
e) The cook will makethe cakeby 7.
tJ The manageroffered me a raise.

UNIT3 lI rl
 Real life

I lVlakeyoulr ffifls#ffi
*n. T'his is t*'nenmnufrosn thmffi*ld*m T*wer ffimmtmurmRt. ffindsffij#y
y&ur ms&f;!

Firstcourse
Tomatosoup $10
Melonandprawncocktail $12
Avocadoandshrimps $12
Housesalad $A
GooseLiverFoie $20

Maincourse
Lambcutletswith Frenchfries $23
TenderloinsteakProvencal style $ZS
Vealwithmushroom sauce $25
Grilledsolewith vegetablesandmashedpotatoes $26
Partridge
hunterstyle $25
Chicken breastfilets $tA
Steaktartar $22
Turbotwith peppersauceandrice $Zl
Norwaysalmonwith bakedpotatoes $ZA
T-bonesteakwith cole-slaw $20
Babybackribswith bakedpotatoandcole-slaw $19

Dessert
--lcecream
$S
Freshfruitsalad $5
Strawberry chiffoncake $S
Lemonsherbet $5

*U" F$wwdmyffiqirrl*${e# stn'ewherry#e${e?#mn"rpnrey6#r wfry wfrthmuns.

STRAWBERRY
CHFFONCAKERECIPE

Ingredients:
1 p k g . w h i t ec a k em i x
4 eggs
2/3 c. saladoil
1/3c. water
1 sm. pkg.strawberryJelly
1 Fg. pkg.strawberries(freshor frozen)
. Defrostberries.Separateso you haveall the juice and 112the berriesto use in the cake.
R e m a i n i n gb e r r i e sf o r t h e f r o s t i n g .
. B l e n da l l t h e i n g r e d i e n tw
s i t h m i x e ru n t i lw e l l b l e n d e d .
. B a k ei n g r e a s e da n d f l o u r e d9 x 1 3 i n c hp a n , 4 5m i n u t e sa t 3 5 0d e g r e e s .

Sffi ENGLISHINTHETOURIST (Textbook)

INDUSTRY
O ,0. lremgu'tmy#MS# fwr dfrmnsr
tmthe GoldenT*a*rffiemtffi",fi#mt.
Ymun
wmnttm $cffimwffih#ut
s*re"lffi
s$ t*Tffi
disFemmffmrmd" t ys*{ mkmut
The waiters exB[ffisnffi t*"r*m"Tnyt* S*.{ffiss
wltFshd*sh frwrntfimfmrnte$'ryenu
corresp*ndmftrothe *xpfimmmtilmmwffiiv#FT.
a) Very refreshingfirst courseof diced melon and whole prawnsin small cut lettucewith a topping of cocktail
sauce.
b) Crisp saladservedwith lettuce,tomato,sweetcom, cheeseand a choiceof mayonnaiseor cocktailsauce.
c) Roastveal with a deliciouscreammushroomsauce.
d) The biggestof the steaksgrilled and servedwith a sauceof choppedcabbage.
e) Piecesof apple,banana,strawberries,pearsin a sauceof orangejuice and sugar.

O ,u Readthimtext:

] Doesa "typical English meal" exist?

l
I Breakfastis the secondmostimportantmealin the day.It usuallyconsistsof egg andbaconboth beingfried
with toastand butter.British peoplenormally drink coffee or tea.
i Also somepeoplelike beanson toast,or friedtomatoeson toastor scrambledeggs,or boiledeggs,for example.
Lunchis normallytakenat abouthalf pasttwelve.It usuallyconsistsof a sandwich,anda cake.Someforeigners
think they'll starvethere.It is starchyfood and not very healthy.In fact, many visitors havelunch at Indian,
Chineseor Italianrestaurants. A goodlocal optionis going to the pubsor steakhouseswhereyou canorder
steakand chips or chickenand chips, apartfrom the famous"fish and chips".
It is commonto drink a cup of teawheneveryou canin England,especiallyat five in the aftemoon.Normally,
peopleat homeaccolpFanythis teawith somepastries.
Dinneris usuallyat seven.British peopledo not eatmeatbut sausages, vegetables andmashedpotatoes.It is
the most important meal of the day, as peoplecan get togetherand have more time to relax and talk while
they areeating.

O :: qfi.ffisti*ms
Answ*r tfr'*ffis#

r What time is lunch in England?Compareit wirh the one in your country.

h r Wheredo foreignersgo for lunch in GreatBritain?
e t Do you havedinnerat the sametime as in Britain?
d l What doesa typical British dinnerconsistof?

uNr3 sy
 Writing

ffi *U ul*ffimf!r*t rw++q$iil!#,

V{rNF'r#r*ffi
sq*+,m mt "**qr*r't=i=49<-
ftHffiFfiWfi## r' B:#$qEs"
ffi#w, ra'tr"fg# }t qlm"r
fffifl# fumtm$"
m hrm*h**u'ffi hm u'wu!e*+'[*wc6l++r'

Go to the first reading of the unit and analyse the type of language used to capture the potential clients.
For example, notice the...
- Use of short, clear sentences.
- Use of imperativetenses.
- Use of passivevoice.
- Use of impersonal sentences.
- Selection ofvocabulary. Particularly in the case of adjectives and verbs.
. Use of adjectives with a strong positive meaning (good place = "extraordinary location").
. Use of verbs with a strong positive meaning (go to the spa to relax = "experience the magnificent
benefits of the thermal spa water which rejuvenates your whole body and mind").

ffi $xmwvwmrm$s
**" flSrptfrmw $-*ffiffir$
hxlretm Rmm ffhmrmm#&r 'ffitt#$'}tfrfi}.
p*mHtuv#Hffiffitg#ffitr{
'Rmu.arfimsw:
f4erm \ruu"$nmuuw
ffiffiffit#{'f th}w {ffiwffiq#ffiFncs}ffi#r
#flrffiffirsffi#sn

Adjectivessuchas...

wonderful deluxe executive natural unique magnificent delicious

large spacious the finest exciting important impressive classicamongstclassics
mythical majestic renowned luxurious casual exclusive intimate
emblematic advanced unbeatable superior available discerning authentic
maximum wide

Verbssuchas..,

enjoy stay pamper seek havefun provide caterfor

house feature enjoy choose attain expect relax
provide get-together offer guarantee equip

Nounssuchas...

paradise bustle elegance design form style quality

luxury views over standard category brand excellence destination
leisure attraction history range event success technology
atmosphere location place situation heart of the city
pointofreference sobriety

5* ENGLISHINTHETOURIST (Textbook)
INDUSTRY
 Tasksand projects

q-{p
,n Wcrk irugr*mpmffimd*Hffikffi a rnenu of a spm*mfr*xmd
r*ffitffiffir#$,tq.
O
First discusswhat kind of restaurantyou would like to open.

You can analyse the type ofexisting restaurants in the area, the success
or failure of some of them.

Find a possible business opportunity that has not been exploited for
the time being.

Think about the new trends in society and decide what kind of food
\ ou are going to offer: exotic, vegetarian, low-calorie, low cholesterol,
tbr people suffering from diabetes,etc.

Fix the prices according to the type of food, the area, the decoration,
the service and the competitors.

A ,
\Q) | lO KnOWmore

O ., Here ycu hmves+{Trffi

r&fffr*ffiffi#s
tm fu"xrthmr
rtrseer#fr'} ruft*rsumt.
ffintFs#srhjwffit

Luxurious hotels
www.lhw.com
www.f orbes.comltraveU2004l02l26lcx_cv_0226f eat.html
www.jimsdeli.com/lodging/new-york-hotels/expensive.htm

Budget hotels
w w w.ferreri. freeserve.co. uklondonbudgethotel s.html
w ww. ny.com/hotels/budget. html

International recipes
members.tripod.com/-GabyandAndy/ Internation_Recipes.html
w ww. simpleinternet. com/recipes/
www.cooksrecipes. com/category/international.html
www.lacabe.com/marga/fo odfintl

For recipes from all over the world

www.cooks.com

Mexican recipes
mexicanrecipe.allrecipes.com/default.asp

Vegetaran recipes
www.ivu.org/recipes/ -

Japaneserecipes
www.j apan-guide.com/r/e 1.html

If you need to review some grammar points, have a look at BARCENA, E. & READ, T. (2001 & 2003) La
gramtica nglesa a distancia. Madrid: UNED (2 vol., solucionario).

:=:+*ftnr,fl*s$$qlutn;*im# *mt-e :;vartbo.:{' 'r]{:i.i*4+q*.

Ld"t[{ #"$##k{$tw,lg$T$,awdmrs
[tr.Hffifl,
..,:ftr.l$\t$sfl w**tmffiffit *r1* **d of liic ,.,,.-:i.-,
fuw"q

U N I T3 s$ft
WWWW

WARMUP: Do you know the city in the pictureon the next page?
@ How did you know it? Haveyou ever been there?

1,,'fAl ..
ls!i (Track
Listening 13)
r-r[']"]'^thr'
{:wthusr*'$m$.tuxfe
t. H*,t{*s'r ;i*k"!,,i]{"t
t$lm++srm*tm:e"
+t ghwffir*wmffmr'{5r"
frmnm
6rcii{**p*m +xm#
ffi 'f8"1*cnh$ilrfiut' tf\tr tmrgq+r+t "tffiw
$ ,mp*ni,b$;m*'i$$rt$:$$tflTgd
rtes**r" m $sHc$'1dm
ffin$wg*yFq.: tr$'#{S*s#il"$f&1i'}$t
dffir-+
t hr* *ur n tB*,r {r#s qt' $,#.H
t h El {+#{l}."

Tour operator: I'm stronglyagainstthe eco-taxbecauseI think the touristsare going to get scaredof this measure
and aregoingto avoidcomingto the BalearicIslands.Thereareso manycompetitivedestinations nowadays...

Politician: What you have to take into account is that most people coming here are from Germany or Great Britain
and they have enough money to pay this extra euro per day and help us keep our country clean.

Tour operator: All German tourists coming here are not like Claudia Schiffer. Of course, there are many with a lot
of money, but we also have some parts of the island,llke El Arenal inPalma, fully booked with tourists travelling
on a budget, and look carefully after every euro.

Politician: But we are talking about iust one euro...

Tour operator: Do you know what our narsins are?This year,due to the bad weather,the fear of flying and the
competitionfrom emergingcountriesandthe Caribbean,we hadto reduceour profit to just onepoundper person
for a weekpackage.If you deductone euroto onepound,what do you get?In the caseof cancellationbecausea
potentialwar,orbad weathercondition:.or something,whatcouldwe do?How couldthetourismindustrysurvive?

ffi# ENGLISH lN THE TOURIST INDUSTRY(Textbook)

Politician:What I know is thateverytouristcomingto this islandcausesa greatenvironmental
impact.Imaginehow
much sandwe arelosingdaily.
'four
operator: Sand?What do you mean?

Politician:Yes,everytourist is taking along30 gramsof sanda day on his shoes,towels,and body.This makesan
enorrnousquantity a year.We haveto replaceit to conserveour beachesintact.

Iour operator: Doesit only happenin the BalearicIslands?I supposethis happensin Catalonia,Valencia,Andalusia
or theCanaryIslandsaswell, or...?

Politician:Yes,but we havemorevisitorsthanthe otherregions.Are you awareof the impactof hotelsworkingnon-

stop leaving their debris,doing laundry,leaving the air-conditioningon, polluting every day? In the long run all
thesethingscandestroyour beachesandforests.

I'our operator: You might be right, but you see the City Council has taken some strong measuresto control
environmentaldangers.For example,it has forbiddenbuilding more than four storeyhigh hotels and apartments,
so tourism is very controllednowadays.Imagine Benidorm, for instance.They do not pay eco-taxesand the city
qrows and developscontinuously.

Politician: We do not careaboutotherplaces.All we aretrying to do is to protectour islands.If the restof the world
r: craz!, that'snot our problem. *"

I'our operator: Imaginethen, with your eco-taxtouristsstartnot coming here any more.What would the hotels,
restaurants,
rent-a-caflyachtrenting,guides,and shops,do?Are we going backto beingshepherds?

Politician: Why not?It would be betterto grow the cropsand takecareof the animalsthanhaveno land and let our
iountry be ruined.

| ,rur operator: Listen,be reasonable.

We havethe bestaverageincomeof Spain.Why areyou so stubborn?

I'rrlitician: I'm just consideringall possibleconsequences. I do not wantto spoil a businesswhich might be good,but
:t'uncontrolledcould let our land get dirty, with our beachesdisappearing,andthen,no touristwould everlike to
,rrre to the BalearicIslands.

I \ Speaker:Well, I think this matteris very controversial,so why don't we let our audiencegive their opinion?We
r.r\ e a telephonecall from Ibiza...

U N I T4 ffi1
 Listening comprehension

$ fl*uc#$q*ffi*xs;
t. &n*wmc"thm*m

a) Is the tour operatorfor or againstthe eco-tax?

b) why?

c) Are all Germantouristsin the BalearicIslandswealthy?

d) Would thepolitician mind becomingpoor againin exchangefor keepingthe islandsenvironmentallypreserved?

It'syourturn!
pffi$"t$x#$'.
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thrn #$mH*gq.{*r
*. ffim.mN Aga*$ru, $"#$q}s,.
#$.xffifltgffi
ffi
{$td*twm{ tst $;$twfipmmk.
ffimmd[{ mgmdmffiffidtr5t ffi#qtffi fl*}ffi{$

andintonation(Track14)
Pronunciation
@ @
ffir1{,$
+, Lfrs{mr+ thm fmfl$m\iii*ffi
il#ffiffi$ I il s*m$d m I
tm pu'**t$*# Cf}ffi.$s{*ffic*s
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ffi
Rru*fr}w$$r*$wruw"
+"t{tmrutflwut
ffimy*6mm**;m

tll lsl

sheet she sense seat

shut shower send see
shock show September sea
shirt shuttle sick side
short sh)' sight sign

ffiif. ENGLISHlN THETOURISTINDUSTRY(Textbook)

gr Vocabulary
+-$l

J., i ; = f ilr{.!t'*$*ursi
m# e*m$tm
I., ***"tw.

Ecotourism:It offerstoursto destinations in naturalareas,suchasnaturalparks,mountains,beaches, etc.People

* ho choosethis type of tourism not only enjoy nature,but also try not to spoil the place where they spendtheir
holiday.Ecotouriststhenhavea responsibleattitudetowardsnatureandits preservation.An exampleof ecotourism
n ould be travelingto Kenya to takepicturesof animalsand stayingin a tent, or going to New Zealandand riding
a horseto movearound.

Sustainabletourism: After the Rio Earth Summit, the world leadersagreedon trying to carry out sustainable
developmentof global economy.That means,respectingthe physical and social characteristicsof eachcountry,
tn ing to makelocal peopleparticipatein the richnesscreatedby a certainbusinessand havea long term business
plan which improves the economy of the area in general.Within the tourist industry hotels, tours, itineraries,
:lluseums,andmeansof transportationhaveto respectthephysicalenvironmentandthe sociologicalcharacteristics
,ri the area.Examplesof this would be, hotelswhich usecleanenergy,and to be adaptedto the local architecture
.nd to train local peopleso that they can occupyimportantpositionsin the hotels,etc.

\,lventure travel: It can be confusedwith "ecotourism".Sometimespeoplewho arelooking for extremesportsor

:Jr enturelike to go to "gien" places,suchasthejungle, or to the mountains.In this case,apartfrom "ecotourism"
'.\e can speakabout "Ecotravel". However,they do not
necessarilyhave an important respectfor nature. For
:'\ample, heliskiing in Canadais very popularfor AdventureTravel,but helicopterspollute andcauseavalanches,
.r) it can not be cqnsideredecotourism.In the sameway safaristhat consistof riding in a group of jeeps,killing
imals in thejungle and coming back to the five starhotel ownedby an internationalforeign chain.It giveslittle
:loney to the local economyand makesthe foreign intermediarypeoplerich, while the natural resourcesof the
:iace get moreand more scarce.

''eenv'qshing: It is a fake type of "ecotourism", when sometourist agenciesoffer greendestinationsto attract

:-.turelovers, but then it has nothing to do with it. Imagine the caseof trips to someislandsin the Caribbean,
.i heretouristsare transportedto the villages in vehicleswhich producepollution (air and noise),then are taken
:l motor boats(polluting the sea)to nice looking luxury hotelswhich areownedby Americanor Europeanchains
'nd pollute the seawith waste.Food is importedfrom Europeor the USA, and local peoplework only as waiters
-r cleaners.

cnsdrt8"sw
fut$*wEu'tg
m{c*mt$wnrm
mn:#
#emtdm
uv,Fr*wFr
rffitessry
i tour"is*t* $t #mfi$m
ffiffidffifl:

A trip to the coast to explore the dunes on horseback. For lunch you have a picnic with products from the area
and take all your garbage back with you to recycle it.

.{ campingtrip through the forest on quads.You camp in a tent and make fires to cook the food. There are
different activitiesevery day suchas canoeing,rafting and water-skiing.

.\ trip to Latin America where you work with indigenouspeopleto learn abouttheir culture. They teachyou
how they cultivate their crops, how to cook their food and what their daily life is like. You sharewith them
.ome tYPeof knowledgeyou havethat could help them improvetheir lives,suchas diseasecontrol.

UNIT4 ffi"s
I f. ffiemd
mmrefuily t*xtm.
ttte fmt*mwlng

2OO4
Arusha,19 November

Dear Laura and Gary,

We havebeen very buoy lo wrile lo you unlil lasl week.fhen we decidedwe

deserveda breakand we openNa lon4 weekendin lhe Uniled Arab Emirat'es.We
reallyenjoyedDubaiand the lour of lhe counlry. lt was hol. Friendeof
friende had a inner parNy,we ale on lhe TersianGulf, and di lols of
eiqhLoeeinq and ohoVpinqin buoy pedeelrianzlreele and air-condiNioned malls.
"deeerl
I haveatlached lwo pholograVho. Theirsl ie from a safari" in which
d a o h i n qD u b a id u d e s u b i o u o l yd , r i v el h e d u n e e . ) u r d r i v e rw a s a b i l
overzealoueand qoL euck. I am silNingoholqun. The safari endedal a larqe
NenNedarea wibhcamele,and lols of lourisls havinga lypical meal in lhe
deserl wilh bellydancers and lhe works, Alter lhe retDrn fliqhl lo Nairobi,we
drove backNoArusha,'Duf'olopped in Kaiiado,Kenya,Nolake a pholoqraphof
eome animale. I havelhe conNacLinformalion if you'd likeNo elay lhere.
I lookforwardlo hearinqyour newo. Wiohinqyou all Nhebeet, Overand oul
trom Arusha.

Cheers,Jim

Dear Kachel,

l,ow are you? | hoVeyou are welland,Lhe resulle of your exame havebeenbrillianl. I am lravellinq
arounA.I made eomef,ripe in Africa whichwerejuol amazinq,0n 5 Ochober2OO4,t'wo collea4uesand I
"Volcanoes mounlain 7orillao.
wenl f,o Nai'lional7ark" in Kuhenqeri,Rwandalo vieil lhe very endangered'
Onlyabout 650 mounl,ainqorillaeremain in lhe world lod,ay,all in Cenlral Africa. ll seemelhal lheir
, n ec o l l e a q u eE, m m a n u e la,
h a b i l a l i s e n c r o a c h e du p o n . l l ' el e r r i b l e :L h e ym a y b e c o m ee x N i n c lO
KwananinlerVreler oel uV lhe LriVfor us, Aller qellin7 our qorilla Vermiboal lhe Nalional Tarks
office in cenlral Kigali,we boardea local com?any'6mini-buswilh 17 VeoVleand drovelhe l,wo curvy
hours Norlhweol lo Kuhenqeri,which ie on lhe borderwilh Uqand,aand nol f ar from lhe Oemocralic
Republicof Conqo.We etarl,ed early bul only lo d,iecover lhaL lhe park elaff membereare complelely
dioorqantzed.I drovea Land Cruiserlhal Emmanuelhad borrowedfrom hie friend in town, and we drove
lhe one hour lo lhe nexl park office. Afherevenmore bureaucracy,lhevisilors wered'iviedinlo
smallerqrou?b in order lo visil differenl family qrou?e of qorillaolhaN inhabil t'he Vark'eseveral
volcanoes.The park is beauliful,qreenand lueh,and lhe Verfecl conicalvolcanoesall sland in line,WiNh
one quiAe,we pickedu? oome eoldiersalong the way drivinqLo lhe point of deparlure lo visil lhe
")abinyo"
qorillaqroup lo whichwe wereaeeiqned,Welhen walked30 minulee acrooo flal, heavily
cultivaled farmlan. Thief armland enedat Lhe baee of lhe volcano,and a ei4n markelhe lrail up the
oloVeinlo lhick bueh.I hopeyou can join uo nexl eurrtmer,ae we are reallyhavinqa qood NimearounA
here.We all knowlhal you likenalure as well,and you won'l be oorry Lo iscoverNhisland.

fake care,youre,Greq

ENGLISH IN THE TOURISTINDUSTRY(TCXIbOOK)

 Understanding
the text

O 8, Answer*h**mqe;ffist*ns
*m text a)
a) Wheredid Jim go?
b) Wheredid he stop?
c) Why?
d) Whereis Arusha?

O ?. Considerthe fclrnxmt
nf the tretter:
a) Is it a formal or informal letter?
b) How canyou tell?

': Answer tre foHswtmgquest$cnsnn text h)

|

a I Had Rachel had some difficult moments?

b I What is Greg doing?

c l In which year did he visit the "Volcanoes National Park"?

d I How many mountain gorillas are nowadays still alive?

e l Is it easy to visit that park?

ir Does Rachel like nature?

uNrr4 5
 (rrack16;KeyTrack
Speaking 15)
@ @
{r*{$^u*
t 1" H.out+rr g3;5u'{
{hmru"}ri$*$'}
n*+*mq*+m,.
$m1g t4}!t.
:Ei**i1*#fl#tt
:,',j:-ii*
*rf t$.:*a.e**pi:*:r.+
ffi* *i-flffifi
trd{tnqf'}ht
{trilff}i,tr'}fi'ti*. c".+f"v'ffsi,f}$} gj*v*= =-.,i-== '.=iia:*r*u*i}',b"f[.,l
t+'+xrt*+lt'tp-tfl*rm $fr'1
finmtwm fu*,

....................?
Receptionist:
Guest: Goodmorning,I'd like to makea reservation.
................
Receptionist:
Guest:I'm coming....
R e c e p t i o n i s.t.:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ?
Guest: Could I make a reservationfor four people?
R e c e p t i o n i s.t.:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ?
Guest: On the 20'hNovember.
R e c e p t i o n i s.t.:. . . . . . . . . . . . . . .-.............. . . . . . . . . . ?
Guest: Justfor the weekend,one night, only on Saturday.
R e c e p t i o n i s.t.:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ?
Guest: What kind of rooms haveyou got?
................
Receptionist:
Guest: How many peopleare family rooms for?
................
Receptionist:
Guest: I see.And, could you tell me the price please?
Receptionist:
................
Guest: About 80 euros.It seemsa little bit expensive,taking into accountthat we all fit in the sameroom.
Receptionist:
................
Guest: I see.And is therea chargeif I needan extra bed?
................
Receptionist:
Guest: I think I could invite my mother-in-lawthen, so shecan help us with the children.
................
Receptionist:
Guest: Oh, that would be fun!
Guest: Is there a bathroomin the room?
Receptionist:
................
................
Receptionist:
Guest: Really?
Receptionist:
................
Guest:And what if I can't come?
Receptionist:
................
Guest:Then,I preferto reserveby phone,asI alwaysdo.
Receptionist:
................
Guest: I see.Well, then,I'11try the Internetand if somethinggoeswrong I'11call you againfor help.
Receptionist:
................
Guest: Stevens,MathewStevens.Thankyou.

#ffi ENGLISHlN THETOURIST (Textbook)

INDUSTRY
K__T
1 tl Usefulsentencesn context
2 q l

9mmgut* yffiq,,c
{strwffi$
tm m$,*mt*mmal
fark i: fp'"**m{}"&il'ustsffi$*m.Ymq"*
Pnmrrm
ffi ffi.ffiffiwmffsmtmn
++$fhtk*mffiil$$* s&{$Tm !*+
$s mFrmu'ge
cf y*ur *r*{r$}. ffiemmilmtm ws*R$'r
fhm m$ts"*mffimfl$ \{*ur
Thmfmil$qswtmg
*ffifl'tffiffi". mmmtmnrtrs*an *e *smm{ur fmr ymu.

The guidemight say...

Herewe arein. .. the middleAustralianmangrooves.
Thoseof you who want to... help row fue boatpleaselet me know.
Be careful not to... put your hand in the water; thereare crockodiles.
Watchyour step!
Make sureyou use sunscrsn.
Don't forgetyour camera.
Look at this magnificenttarantula.
In this researchcenter,animalsare well takencareo.
Quiteplease.We do not want to disturbthe animals.
If you would like we can pick coconutsand havea refreshingaftemoonsnack.
Tomorrowtherewill be a sightseeingtour on bike departingfrom the lodge main door at 9 am.
Watch-out;do not stepon the snake.
The doctor said that it would be betterto take you to the tropical diseaseHospital.

The tourists may say...

What happensif I am bitten by the snake?
Wherecould we rent a canoe?
Shouldwe bring water along?
Is it OK if I takea picture?
Can we touch the baby gorilla?
Where will we haveour picnic?
Canwe feedthe animals?
Do we needany specialequipment?
Are therebathrooms?
What'sthat?
Where arethe flashlights/torches?
We would like to go trekking to the Himalaya.
CanI eatthat?
Is it poisonous?
Do I needmalariaprophylaxis?
Do I needa vaccineto preventdenguefever?
I've got a stomachache.I'm feelingdizzy.
I needa doctor right away.

uNrr4 ffiT
 Reading

I t *. ffiesdths fs$[*wn6
ext;

Exploring fhe Everglades

Activities and Facilities

Walking Trails. Experiencethe diversity of Everglades'environmentsby walking short, wheelchair

accessibletrails from parking areasthroughoutthe park. At Royal Palm the Anhinga Trail, a U2 mlle
look trail, offers one of the bestopportunitiesto view wildlife, including alligators and birds, up close.
The Gumbo Limbo Trail, a Il2 mlle loop, wins through a jungle-like tropical hardwood hammock
reshapedby HurricaneAndrew in 1992.Along the main park road fbe PinelqndsTrail, a 1/2 mile loop,
exploresa subtropicalpine forest maintainedby fire. The pinelandsare the most diverseland habitat
in southFlorida.

At Pa-hay-okeeOverlooka Il4 mile boardwalkleadsto an observationtower offering a ponoramicview

of the "River of Grass".A Il4 mile boardwalk at Mahogany Hammock crossesthe gladesand loops
through a subtropicaltree island with massivemahoganytrees.

TheWestLake Trail , a 112mileboardwalk,loopsdeepinto a forestof salt-tolerant,prop-rootedmangrove

trees.

At Flamingo's Eco Pond a short walk leadsto a wildfile-viewing platform.

At SharkValleyfheBobcatBoardwalk,a ll4 mile from the visitor center,loops througnsawgrassprairie

andabayhead.AtOtter Cave aone-mileround trip from the visitor center,entersa subtropicalhardwood
hammock.

Park visitor centers

Check at the park visitor centersfor more information about accessibility,longer hiking trails, biking,
boating,fishing, canoeing,and the WildernessWaterway.

Camping

Long Pine Key andFlamingo campgroundsoffer drinking water,picnic tables,grills, restrooms,dump-

stations,and tent and trailer sites.Coldwater showersonly are availableat Flamingo; fees are charged
in winter. Recreationalvehicles are permitted,but there are no electrical,water, or sewagehook-ups.
Wildernesscampingpermits arerequiredfor all backcountrysitesand areissuedno more than 24 hours
in advance;feesare chargedseasonally.

Lodging

The only lodging in the part is at Flamingo;somefacilities may be closedin summer.Additional lodging
is availableoutsidethe park.

(Textbook)
INDUSTRY
ENGLISHlN THETOURIST
 Understandingthe text

t *. Apxmwmr
the*m qq*#ffitlffirs
ffi.lthe text"
I

a) What kind of physical activitiescan you do in the EvergladesNational Park?

b) Whereis it?
c) What kinds of treescan be seenfrom the walking trails?
d) Can handicapped
peopleaccessthe Everglades'trails?
e) Are therehotelsin the Everglades?
f) Is campingallowed?
g) What do you haveto do if you want to campin otherplaces?
h) When is "high season"?
i) Is thereelectricity and hot water in the campingsites?
j) Are thererestroomsin the campingsites?
k) Which American words can you notice?

uNrr4 ffi#
 Grammar

ffi tS. $*fi*mmm thw rm*m

ffiffiBil## .
m*x#gem{$wm

Not all adjectivescanaccompany all nouns.Thereareseveralrestrictions.Someof theseareimposedby common

'sourmilk' andnot 'rancidmilk'.
sense,e.g.,'a greenidea', while othersaresomewhatarbitrary,e.g.,one says
Also, sincethis type of text is not fundamentallydescriptivebut informative,thereare few adjectivesto refer to
key aspectsof the noun they precedeand thereare almostnevermore than two adjectivesfor the samenoun (as
'reef environmentalmonitoring programs').
you can see,thereis a noun with threemodifiers:

Another problem that often arisesin the selectionof a nominal modifier is whetherto use an adjective,a Saxon
'of ') or anotherjuxtaposednoun. For
genitive, a prepositionalphrase(mainly introduced by the preposition
'a 'a
example:why do we say marinebiologist'but seawave'?do we say
'the systemarchitecture','the system's
architecture'or 'the architegtureof the system'?There is not an easyglobal answerto questionslike these.
Generallyspeaking,if an adjectiveexistsfor a givenproperty,the tendencyis to useit over a semanticallysimilar
'a
noun.For example,we say 'a woodenstick' (a stick madeof wood),andthis is preferableto wood stick', but
we say 'a silverring' , becausethereis no adjectiveto indicatethat an objectis madeof silver.Thereis an adjective
'silvery', but it means'of a silvercolour',not 'actuallymadeof silver'.However,thereis the adjective'marine',
'seacreature'todesignatevirtually the sameentities(and 'Sevillian
and we say 'marinelife', but we also say
dance'but'sevilleorange'!).Notethatthereisalsoarelatedadjectiveinthesemanticfieldof thesea:'nautical'.
It shouldbecomeevidentby theseexamplesthat selectingthe appropriateadjectivefor a given noun is not such
a simpletask.

Note also that sometimesthere is more than one possibility regardingthe type of nominal modifier (whetherit
be an adjective,a prepositionalphrase,a juxtaposednoun or a Saxongenitive);for example,we canindistinctly
'the client'sprofile' and 'the client profile'. The only cluesto give
say 'a realm of water' or 'a wateryrealm',
here is that, first, the selectiondependsmerely on usagein the particular semanticfield, and second,when a
particularmodifier + noun combinationis not usual,the marked(andlonger)constructions(prepositionalphrase,
Saxon genitive) are used.Conversely,when the combinationis common in a given domain, the unmarkedor
juxtaposedaltemativesare used.

The authorsrecommend,asusual,to learnpairs of words (a noun and a suitableaccompanyingadjective),rather

thanlists of adjectivesin isolation.

ffi I ffi. *rur$r**tth# s$r$rt$*fftt#

ffiffittr##r'\,'
*$ fifumffiffi$fi'$
#$ w#$.Nffi T'hmmt*"mw"t*mH*
hw$,$co.r. tF:mrumnr.$
,rudi$$'q**.m*t
fi!+'#idfl-fff r"'+"t*c$t$[wfl
#$'hr{.5t""{+". [* *m*$"t{"}#ffiffi:
1ttrmr*fli+r+

1 Coral reef-+ ...

2. Marinebiologist-+ ...
3 . Wateryrealm -+ ...
4. Key area-+ ...
5 . Researchknowledge-+ ...
6. Full-timebiologist-+ ...
7 . Qualifiedbiologist-+ ...
8 . Minimum qualification-+ ...
degree-+ ...
9 . University
1 0 . Biologicalscience-+ ...
1 1 .Educationalactivity -+ ...

rit (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 vessel-+ ...
t 2 . Fastsilver
1 3 .Reefeducation-+ ...
14.Generalcommunity-+ ...
1 5 .Tourismindustry-+ ...
t 6 . Ecotourismconsultation-> ...
n . Monitoringprogram-) ...

i]f;l{i..1'::tt"t$h.ft.l"l.:i:li..t!iJi}"i:gg.*l'r]':{.:l.f{*t{"t+lyr$.tttt#it.l.*rerq:t,:ii.+}$f$f+##{JU[.fE..3r}:i##f
'd''',t'f!#H"?'{$tu*tr'
;}u'**r
i+"r*fr**++iHir*!mm'q.[,** *:runrw*t". $-.#tilrs sr#\distr
#$1##ffi#ffimfr#$-#S#ffiEiq],$"r*],,
ij:#mjffi$*ffitf#"113- qEd#fl#s}.
#*{$ iltth*r'fi*+tiil*:nrpnt flit e+*E{hm gep* crwfrth $+*;ri{$trqTc"*#g#
frum i*q:
':v#F"#. F,ttlt#t:mXffi$$'t\#$fi*t*glh$
ffilty t'icir*f.l u"+ffifEFfm**
h*r*#q"*,u+sflt# fc.Fi1#Ri#ilr
\sr*flril$
tr r'wqm*r'eu{
r' ffi+{ir:!*l
i il l--,h*s

Reef Biosearchbeganoperations(t- February 1986, with the aim (2)- combining tourism,
educationandresearch.(3)_ l07o of the earthbeing coveredby water,thereis a growing realisationthat
this watery realm requiresour respectif we areto interactpositively with this environment(4)_ yearsto
come.
(5)- a basisfor this respect,two key areasneedemphasis- researchand education.Researchensures
that humanscan evaluatetheir impacts (6)_ the environment.Education then dispersesthis research
knowledge(])-the generalpublic.ReefBiosearchis an organisation
of qualifiedmarinebiologistsand
educatorsworking (8)_ both theseareas.
From its inception(9)__ 1986,Reef Biosearchhas worked hand (10)___ hand with Fastsilver
Connections.We currentlyemploy 12 full-time marinebiologists,all (11)_ whom have a minimum
qualificationof auniversitydegreemajoring(12)_biological (13)_
scienceanda depthof experience
coral reef areas.
(I4)- the group thereexistsa wealth of knowledgeand experience(15)_ many fields of marine
researchandeducation,particularlyrelating(16)_ coralreefs.ReefBiosearch'sactivitiesmay be broken
down (17)_ manyfields:
- Educationaland interpretativeactivities(18)_ boardthe Fastsilvervessels
- Marine and reef educationwithin: - the generalcommunity - schools- tourism industry training
- Researchprograms(19)_ the reef
- Environmentalmonitoring programs
- Ecotourismconsultation

U N I T4 ?$
 Real life

$ tffi. &rs y*Eitrwffireqn$ ffi*mc$

th* thrmmtstm ry+mtu"rpm? infcrme!*ca
{hm*Sowing

There are more and more people moving to natural areas.As a consequence, the regional growth destroys natural
resources such as trees and pollutes the water and the air.

In some areas, such as Florida's Everglades, this danger is even worse, as water is needed to keep the Park alive
but in the last few years the reserves of water are decreasing as the population grows.

ftrbf*nrr csft$tedrdthth* queli$ quan#ry,$r*ng nd distribtt-

tion o#raaarrdpk tfuinughautSm Svargl*k*. f*runher*ril w*dlng
birds nestirq in colonie in the sorthernEvergladeshave Mned
9t p*ruem Sn*e Sre ttrl$!-*fuoffi 1S,C0 t$ ittt t$.50o"Endangered
$rsd re*x knsd *run $,ffi nffing hirdr in ** lgt{h to *s
fevrraa5{X}nasting bid in fte 19&ls.Alo thwterod ae tfie rkh
Eorida 8sy nureresfor the statds rhttttt irdusry,

l$ot xrd t $ar*our **ail kite b feed on fJ.st lnvsd

Many animah are rpecifr the a$stK ppte rflail. ltive trees 'u<h ss an.
cslly d6pH trtfe 1" L+w*vatar tt}|r$rtitrn , gr18* rtd q$r4* r
tmating svst and dry hunian-used or ntur- being replacedby exotic .+..
(introdu(ed) tp(ies *'s
rcmcrs, ffien human al, redure rnail and:nail
rflaniplgtiorE of the w- kite populatotx. tn the frorn orher coufltries- \ .+t
ter supply are r,ll-timed early !96{h oflly 20 to 25 Florida largremouthbars
with tuml ptterflB, dh' rflail kiter ffr*lned ifi ih*e thair nesiifi{ btd3
aser5qnre$i Aliiga" *orthAnerks bemwe with dlepiqado5rr,
torgbLr+ld
*ir nwB Et o{ pflrh{*g*ddrogfrt h irnforted{nr* A{il
*B high-wter lvel.H Snailr lay eggn above nd Soudr Arnerica. As
mor water i releaeci watcr in the wt t,irson. th Everglad$ yild to
nto the prk, ttreh nestr tf managers releasemore plants and fish intro-
*re f*ouded ard *gg* $/ste6 ln*its {stt ti rpro- durd by h{}r**rrs, $atye
dsetfiydd" tndn$*r*d d{{*. We{ii dir*r|kh.

?R ENGLISHlN THETOURIST (Textbook)

INDUSTRY
tuSe'$tm
dmcryffi
{fu* mm$+nrmw
wfr**mfu
re affeete* *r t$'e*mw'nusts"*r$*.c'iffitr$tffi{
Wysh$ffi$r}ffis:tfum
ffium16Hadmw.

Say which are the causesof those dangers.

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Expository essays

Thesetypes of texts, expresscertain information in an objectiveway. There are different techniquesin writing
expositoryessays,usingdescription,naration and comparison.
The writer hasto be skilled enoughto organizeand gradethe information in the text and within eachparagraph'
You can take into accountsomeof the following aspects:
T h e h i s l o r yo f t o u r i s m .
The negative aspectsof tourism in the past.
Recent trends.
The state of the art environmental tourism.
What the situation is in your country.

'il J!
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(rextbook)
ifrsn liHe rountsr tNDUSTRY
 Tasksandproiects
X
eHmr$q rf pre;rmx,frfu$*
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Preparea proposalfor the political authoritiesof your town or country with a developmentplan of your region
basedon an offer basedin sustainable tourism.
Think of the placesof specialtouristic interestin your area(naturalparks,archaeologicalsites,etc).
Considerwaysof building hotelswhich respecttheenvironment,orprovide accommodationof othersorts(private
housing,rural housing,tents,etc).
Think of cleanenergysystemsto supply the energyto thesehotels.
Think of non polluting typesof transportation(animal driven carts,horserides, underground,gasdriven buses,
electriccars,etc.).
Think of a plan to promotelocal economyand employment.Avoid multinationalsand foreign investments.
Considerthe costsand the revenues(short,medium and long term).
Takeinto accountthe local people'sopinions.

. ^ l
[Q) t lO KnOW more

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Sustainable
tourism:
www.gdrc.org/vem/eco-tour/eco-tour. html
www.nationalgeographic. com/travel/sustainable
w ww.uneptie.org/pcltourism/sust-tourism/home.
htm
If you needto reviewsomegrammarpoints.havea look at BARCENA, E. & READ, T. (2001& 20O3)La
gramticainglesaa distancia.Madrid: UNED (2 vol.. solucionario).

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WARM UP: Haveyou ever spent your holdayat a sk or beach resort?

@' What was t like?
Do you prefer gong to the mountansor to the beach? Explainwhy.

tq@| Listening(Track17)
l\tJ-/

* t. Lm{eru fCIrmsk* nes#rt.

tmthfrsffisdfr*mdv*rtimmr$trp'?t

If you are dreaming of a really white Christmas,

we've got the perfect plan for youl!

Can you imagine yourself spending a week in our

winter paradise skiing, our perfect white slopes,
stopping for an appetizer at our lodge overlooking
the Great Lakes?

We've got the relaxing and cosy atmosphere you

need for your holiday. At our 5 star hotel you can
easily recharge your batteries.

The Zooween Lodge af Rachel's Pass Ski Resort

opened its doors in 1980, being one of the first
established ski resorts in the area. Since then,
generations of skiers and snor'boarders have
enjoyed our slopes at an affordable price.

dffi (Textbook)
ENGLISHlN THETOURISTINDUSTRY
Since the nearby White House Lodge is very
popularwith thecity crowd,theZooweenLodgeis
much less crowdedhaving more tranquil skiers
who enjoytheoutdoorsandyou don't haveto wait
in lines for the lifts.
Thehotelisequippedwith spaciousandcomfortable
double rooms with tel1,'ision, DVD player,
computer with Internet connection,fireplace,
private bath andjacuzzi, with direct accessto the
ski lifts. There is a large parking garagewith 24
hour surveillance.A free ski materialstorageroom
is also at your disposalas well as waxing,repair
and rental servicesif you stay at our hotel.
The ski resort offers babysittingfacilities for
childrenup to 4 (childrenmust be toilet-trainedto
be includedin this service),anda privateinstructor
servicefor teachingski to the young ones,as well
asto adults.

uNrr5 pT
 Listeningcomprehension

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fu.ymh**wru*ffiffi mp*$*mr::
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1. When wasthe resofifounded?
a) 20 years ago b) in the last century c) in the early 80s

2. In the resort there are many...

a) skiers b) snowboarders c) snowboardersand skiers

3. What kind of accomodation is the Zooween Lodse?

a) a tourist hotel b) a youth hostel c) a luxury hotel

It'syourturn!

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Pronunciation (Track
andntonaton 18)
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ftlfi$mwd'*{"$ffi tfie s#il,mds/ mI nrud/ x l.
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seat saint zero pleased
cigar same is has
cities say was visit
conversation sand used bronze
fagade sightseeing size physically

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l*'o]"iVocabulary
Ir-*l

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t*mqpk wffiflfuffi
Rc*express la*aE*s:ettrsd $ffi\rnwflx$*tt ffitrffi
h.qffiffid"

The hotel is locateda few miles away....

The JalousieHilton Resort& Spais locatedon the quiet southwestcoastof St. Luciajust 5 miles from the
historic town of Soufriere.
Vail Resorts'four Coloradomountainresortsare all located within a 4O-mileradius, allowing you to
experiencemore than one resort during your visit.

f+ *mpfurmmw r$\hm$d$*'rthm pmrmgrffiFlhs

flh* fu"mgrn't#$xts sffi fi$rffifl
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The hotel is located(l) in the centre of Krakow,(2) within walking distanceto the Old Town and Blonia
Krakowskie - Cracow Meadowsa (3) unique walking promenade.
It is (a) a short distanceto the (5) international motorway.
(6) Unique 4th centurysaltmine with its statues,figurinesand(7) richly ornamented chambers,(8) all carved
in salt.

l. ... 5. ...
2. ... 6. ...
3. ... 7. ...
A 8. ...

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wffirds:

l. Quarter-+ ...
2. Suite-+ ...
3. Promenade -+ ...
4. Motorway+ ...
5. Famed-+...
6. TV Sat-+ ...
7. Stroll-+ ...

I a, ivlafm*
thmw*u'dm
w$tfrr
tfirmtr r
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a) How to get to the hotel meetingroom / conferenceroom
b) Your needsfor food and drink specialrequirements
c) A bedroomwith two sinsle beds floor area
d) A privatebathroom courtesytea and coffee
The surfaceareaof the room twin
f) Free tea and coffee bathroomen-suite
o)
/ Serviceto cleanyour clothes gym / fitnesscentre
h) Somethingyou wantjust for you bar and cateringrequirements
i) To keepfit and healthy laundry / dry cleaning
j) A placeto holda meeting traveldetails
k) Book beforeyou anive at the hotel airport shuttle/ courtesyshuttle
l) Bus to and from the airport advancedbooking

uNrr5 Tffi
| *. He*d t$'tetmxt ffi"l*affiswffirth* qu*$ttrns effi ruffixtSfiSe.

Winter tourism melts away

Launchedby a defiantchamberof commerceafter

"unfit for
a New York reporterdismissedthe town as
human habitation", the St. Paul Winter Carnival has
been an annual fixture in the Minnesota capital for
more than a century.
But the weatherat this year'sshindig,which kicks
off today, could be more reminiscentof Palm Beach
than Vladivostok. With weekendtemperatures
expectedto flirt near 50 degrees,festival organizers
have had to truck in snow, scrapa popular ice maze
and offer skatingat (gasp!)an indoor rink.
About 150 miles to the north in normally frigid
"going to be nip andtuck" for the longest
Duluth,it's
dog-sledgeracein the area,scheduledto begin Feb 3.
The current snow depth is about 4 inches,compared
with a normal seasdntotal of more than 6 feet.
Though shovelersmay be cheering,unseasonablybalmy weatheracrossmuch of the Midwest and
East Coastis putting the big chill on winter tourism. Thanksto a seriesof Pacific air masses,November
and Decemberwere the secondwarmestsincethe National WeatherServicestartedkeepingtrack, says
"saw a bit of a return to real winter,"
WeatherChannel'swinter expertPaul Brown. And though January
the pattem is continuingwith recordhighs possiblein many areasnext week,Brown says.
"have really been hurting," says Horst Read of
Ski resorts from Pennsylvaniato North Carolina
Virginia's Tist Resort,wherethe thermometertopped60 degreesthis week.The slopesarestill openwith
"it's
minimal snow cover at the Appalachianresort,abouta 2 U2 -hotr drive from Washington,D.C. But
been too warrn to make snow,and when peoplelook out their windows in D.C. and seerain, they don't
think about skiing," Readsays.
Winter enthusiastsranging from ice fishermento snowmobilershave been left out in the cold, too:
The Sportsmen'sChaletin EagleRiver specializes in a "snowmobiler'sbreakfast"a $7.95,all-you-can-
eatfeastof steak,eggs,potatopancakesandmore.On a notmal winter weekend,ownerKevin Frankwould
"it
serve50 to 100hungryriders.This year, doesn'tevenpay to openup," he says.
The spateof spring-like conditionshas extendednorth of the border as well. Treesstartedblooming
"Winterpeg," as
earlier this month in British Columbia, while temperaturesin Manitoba'sWinnipeg (or
the nativescall it) havesoared20 degreesabovenormal.
In Ottawa,Canada,the Winterludefestival is still scheduledthe first threeweekendsin February.But
the star attraction is on the skids: Ice on the Rideau Canal, billed as the world's longest skating rink,
remainstoo thin for gliding.

(text adaptedfrom: http://www.usatoday.com/weatherlnewsl2002l2002-01-25-winter-tourism.htm)

ffiffi (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Unders.tanding
the text

O t O. This t* fi ratherhummr*usffirtlslein whichthe authords*s *bvCIusly

r'l*ttry t*
trflrlvinm*the readsr tff gs tma particular winter r*sfrrt, b.tinfmr*rahsut the *ituation
wntffrrsorts of fi *srtain mreaare currently gofrnEthnoughin mhux*rmusand
emtettffnn$ wfry"ffielCIw
&re ssme instancesof cmlourfr.rl langumge,\Mthclloqutaf
express*ns,vivid Irnageny,rnetaphors,conjHr]rtlons,hurnour r irr"]V. Explafrnywhflt
thmauthor nsamshy tl'ruseexpre$sonsrnd pay attentisr"rt* the *anEuag#Ldsdto
te'fffrtea tively text:

1. Winter tourismmeltsaway.

2. The St. PaulWinter Carnivalwas launchedby a defiantchamberof commerceafter somebodydismissedthe

town as "unfit for humanhabitation".

3. The weatherat this year's shindig could be more reminiscentof Palm BeachthanVladivostok.

4. Weekendtemperaturesarlexpected to flirl near 50 degrees.

5. Festival organizershave had to offer skating at (gasp!) an indoor rink.

6. Thoughshovelers may be cheering,unseasonably

balmy weatheracrossmuchof theMidwestandEastCoast
is puttingthe big chill on winter tourism.

7. Winter enthusiastsranging from ice fishermento snowmobilershavebeenleft out in the cold.

8. An all-you-can-eat
feast.

9. It doesn't even pay to open up.

O , 1. Tl"rsnere sisns in t*'ntext revemffinEthe spontaneoils and familiar attit.deof its

auth#r. Fs'ovlde$nq *KfrTpl* from tl'etext of each of sr*ch sgns. Wfiat ws{.ldtl"}e
alterr.Emtve
hfive beerra teNtmfn more neutral regstffirand style?
-+ ...
l. Interjections -+ ...
2. Abbreviations
3 . N u m b e r -s+ . . . forms-+ ...
4. Abbreviated

uNrr5 ffix
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lffi I l(.g.)l Speaking(Track2O;KeyTrack19)
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ft}tr't t* *f.Efu*ru$#$T}frbffi{'#
\dffiL${'
\r#fr'$q$fi\flfit'l*,ruffi
H#bd.

Thomas:It's my daughter'sbirhday and we would like to

celebrateit by taking her to Disneyland.
Joyce: .....................?
Thomas:To Paris.We would like to stay at a very nice hotel.
J:................
T: Oh, canyou tell me more?
J:................
Th: What is the resortlike?
J:................
Th: How muchis it?
J:................
T h : I t h i n ki t i s a h i t e x p e n s i v e .
J:................ ........:.................
Th: OK, yes.You'reright. I think I'm interestedin this offer.
J:................

. (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Usefulsentencesn context

Thereare severalwaysto expressapologiesin English.Many of them usethe expression'to be sorry' but thereare
many other ways.The following examplesattemptto illustratethe multiple optionsavailablein the languageand
encourageyou to try to be more adventurous(awayfrom the basicconstructions)andusethe languagein a richer way.
After you read them, try to do the sameand write at leastten (formal) ways to expressgratitude:

,,*, Hdt*rk ri,.rt{.$t ,fl-\d

| #rr#
Semr*rffiiltfr"}ffir' ,fu.+
mp*:E*"cew
m:mtm#sr}flffiffi#$'t$\ffis# ffiffift.gtrffiffiffi$$.

Expressingapologies

I am sorry to announce (that) we must cancel the Winter Festival this year.

I am sorry to have to cancel the Winter Festival.

I am sorry for having to cancel the Winter Festival.

I am somy I have to cancel the Winter Festival.

I am sorry I afraid that the Winter Festival has to be cancelled.

I am sorry we didn't foresee that the weather conditions were going to be so unfavourable.

Please (do) forgive / excuse me fo.r what I'm about to announce / cancelling the Winter Festival.

I hope you'll forgive me for having to cancel the Winter Festival.

I know it is unforgivable of me to announce that the Winter Festival has to be cancelled.

It is a (real) shame I pity that the Winter Festival has to be cancelled.

It is (indeed) a shame I pity that the Winter Festival has to be cancelled.

It is nobody's fault that the Winter Festival has to be cancelled.

Unfortunately, the Winter Festival has to be cancelled.

I beg you to forgive this local govemment for having to announce that the Winter Festival has to be cancelled.

I beg your forgiveness for this local government for having to announce that the Winter Festival has to be
cancelled.

I beg you to accept our apologies for having to cancel the Winter Festival.

I regret that we cannot have the Winter Festival this year.

I wish to apologise for having to cancel the Winter Festival.

We regret to announce that the Winter Festival has to be cancelled.

I be you to excuse this local govemment for having to cancel the Winter Festival.

I accept full responsibility for having to announce that the Winter Festival has to be cancelled.

The Winter Festival has to be cancelled, for which I apologise.

I hope you appreciatehow difficult it is for me to have to announcethat the Winter Festival has to be cancelled.

IJnfortunately, it has not worked out the way we had planned.

In view of the latest and current weather conditions. I can onlv announce that the Winter Festival has to be
cancelled.

Due to the latest and current weather conditions, there is no (possible) altemative: the winter Festival has to
be cancelled.

uNrr5 ffiS
 Reading

I adds
**" Fleadthe fmll*vring
l)
Everywhere.The SheratonWorld Resort Orlando welcomesyou with lush native palm trees, 16 fountains'
3 pools,2 kiddie pools,a playgroundwith miniaturegolf greens,hot tub,afitnesscenter,a spa,75,000square
feet of meetingand eventspace,and 1,102resortor corporatestyleguestroomsand suites-Even with what all
our Sheratonhas to offer, nothing is far away'

We are next to SeaWorld@and within minutes of Walt Disney World@, Universal Orlando@,shopping,
restaurants,golf coursesand Orlando InternationalAirport. From servicesto amenities,everythingyou needis
closeat hand.you'll haveall the room you needhere,andthe knowledgethat we want andvalueyour business.
Takethe time to compare,you will be glad you did.

2)
For a smaller,cheaperhotel with basicbut cleanand comfortableaccommodationtry the Lorenzo in Avenidade
laLuz.It's a family hotel with en-suitebathroomsand air conditioning and a restaurantservingbreakfastsand
buffet dinners.Or there'sthe no-frills, value for money Hostal Regueroin Calle delPez where you get all the
basicfacilities for a very reasonableprice.

It is art deco gem that catersto visitors loqking to escapethe structuredcorporateenvironmentand vacationer
who wantsto como to relax the sun-fiIledaysand ful-filled nights on the American Riviera.

I tS. lVlatchthe fwrmeflt*xts witi'ttt"tepi*tures:

S4 ENGLISHINTHETOURIST (Textbook)
INDUSTRY
 , f f : 1

E)l the text

understandng
r \.-l

, O. &nswmn" pm$mtffid "!4.

O thmqu*est*m'"ls to text 1 on ex#$'r$#

a) Where is the hotel located?

b) What type of hotel is it?
c) In which country is it?
c) Havevou everbeento a hotel like this one?

O ,, Des*rh*ffitr#s*rtwflsr# yr*wffi*td
fiikmtm st*y. Wrfitmffibil$t pr{#&,
tts Essqtt*cx,
cherffi#t#rfrstms,
type mf fl#*ffffis,
fm**$frttss, etc.
etrmffisph*rs,rtffimt*fie-

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ths fmlewlng

uNrr5 ffiffi
 Grammarrevew

I t'x*vmnfu
n*" ffi* ymutreni#ryxthev {ms'}sms$

This exerciseis aimed at trying to avoid two common mistakes:the indistinctiveuse of the past and the simple
presentwithin the sametext and confusing betweenthe simple past and the presentperfect. An interesting
distinction is also madebetweenthe presentperfect and its continuousform.

a) A very commonmistakewhen writing in English is to startswappingbetweentenseswith no apparentreason,

for example,starting with the past to accountfor somethingthat took place in the past and in a different
senrenceor paragraphswappingto the historicalpresent(that is, the presenttensewith pastvalue).This takes
away coherencefrom the text and must thereforebe avoided.The presenttensemust be usedpreferablyfor
"The capital of Equatorial Guineais Malabo.") and regular actions(e.g.,"The train to
timelesstruths (e.g.,
the top of the mountain leavesat half past every other hour starting at 10.00a.m."). However,bare in mind
that you can also find sentencesthat clearly took place in the pastexpressedin present,probablyto bring the
"Columbus then lands in La
story closer to the reader and thus make it more vivid and interesting (e.g.,
Espaola").This strategyis not generallyrecommendedfor tourism sincehistorical texts in this contextare
probablybestexpressedin the pasttenseto emphasizethe antiquity of the place,event,etc. However,should
you decideto usethe presentwith pastvalue,rememberto be coherentandnot to swapto the pastin the same
narrationor description.

b) Furlhermore, attentionmust b paid to the different usesof the presentperfectand the past,anothercommon
"There was a free buffet on
mistake.An action expressedin simplepast,startedand finished in the past(e.g.,
the platform last night."), while thepresentperfectis usedfor actionsthat startedin the pastandwhoseeffects
"The clientshavealwaysenjoyedthe fancy dressparty
prolong (virtually, almost)to the presentmoment(e.g.,
at the end of the cruise"). The presentperfect also tendsto be usedinsteadof the past tensefor very recent
"The group
actions,but thereis no strictrule aboutthis point (e.g., [has]just left for their daily excursion").

c) The presentperfect continuousform is sometimesused instead of the non-continuousform to indicate a

persistentactionovera long periodof time. For example:Peoplehavebeencomingto this holyplace oncea
yearsince1960.

ffiffi ENGLISH IN THE TOURIST INDUSTRY (TEXIbOOK)

.iii:rtJt*irr1,iitiil r:iiliJ1,iiiLtiIii."1 it'1 ur,1lt'i::
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it t"l'ili r t i:rt'il,*h +-:r'i=,.
lilrilrt's.i !.r,iiltt"r,ii.l,r
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b+.flt;}tr
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ii r {r.rf !g;} {.i y*g tlr,:1
$$,ll'l$l}"

Since 19'72,thousandsof men and women with developmentaland physical challengesfrom all over the world
l_ (ACHIEVE) greater independence through the travel experiences provided by The Guided Tour.
The Guided Tour 2_ (BE) a very special program that 3_ (OFFER) opportunities for personal
growth, recreation and socialization through travel.

What 4 (MAKE) the guided tour different?

We 5_ (BE) the first professionallysupervisedtravel and vacationprogramin the United Statesfor
personswith developmentaland physical challenges.In our 30th year,we 6_ (CONTINUE) to pioneer
in this field. Our staff 7_ (BE) paid professionals,
with most of them working or having worked in the
field of MR/DD. We 8_ (NOT SEEK) volunteersand we 9_(HAVE) virtually no staffturnover.
Anurse 10_(ACCOMPANY)mostof ourtrips.Ifwe 11_(KNOW)withsufficientnotice,we
can usually confirm that a nurse 12_ (BE) on board for administeringinsulin injectionsand other
specialneeds.We 13_ (HAVE) a staffto travelerratio of 1:3.For mostpersonsin wheelchairs,with
visualchallengesor who 14 '- (BE) slow pacers,we 15_ (PROVIDE)a staffto travelerratio of
1:1.Thesetrips i6_ (DESCRIBE)as "On Wheels".For morethantwenty-nineyears,individualsfrom
all over the United States17_ (TRAVEL) with The GuidedTour successfullyand repeatedly.

Who 18 (BE) the guidedtour travelers?

Our travelers19_ (BE) personswith developmental challenges(andsometimespersonswith BOTH
a physicaland developmentalchallenge),agesl7 andup, who 2}_(COME) from all over the United
States.They 2I_ (BE) peoplewho 22_ (WANT) to experiencethe samejoys of travel that the
non-challengedcommunity 23_(EXPERIENCE). Thesetravelers24_ (ENJOY) forming new
friendshipsthatoften25_(CONTINUE) beyondthevacation.Theymay havemedicalconditions,but
they 26_ (NOT GET) in the way of their having a successfulvacation.

"Well you 27 (DO) it again!Matt just 28_ (COME) homefrom his trip to CancunandI
_
29_ (NEVER SEE)him so delighted.I30_ (THINK) that the time he 31_ (HAVE) at
the seashorethis past summermight havebeena fluke. After all, can any organizationdealingwith all the
problemsthat you mustencolrnterbe so consistentlyon the mark?Well, you indeed32_ (DO) it once
more. Matt's descriptions of all of the activities and the quality of the accommodations and travel
arrangements33_ (LEAD) me to believethat I can alwaysbe assuredthat when I 34
(ENTRUST)him to you, I 35_ (MAKE) no mistake."- Matt's mum

U N I T5 i" l
 Real life

I nn. &re y*H "pn[ttmmly

trss"'ffiffit"?
'challenged' people. The idea behind
Below there is a text which offers holidays for disabled people or rather,
this is, of course, to provide a tourist service for absolutely everybody who wants to go on holiday, overcoming
'challenges'they may have, either physical or mental. The integration of all members of
any problems or rather,
society, the lack of barriers, the sensitivity towards all those who usually find it slightly harder to find suitable
holidays forthem, etc., arematched with an equally integrativeand sensitiveuseof the language:what is commonly
'politically
referred to as sounding correct'. After all, the languageused by a company and its employeesis seen
to be indicative of the attitude and politics behind it. There is an increasing awarenessnowadays of the need to
use politically conect terms and avoid others that might upset or offend certain people. This is particularly true
in the case of economic and social activities like tourism, which require those who offer the services to be very
careful, sensitiveand respectful with customers'personalfeelings, beliefs and ideas,as well as the generalculture
they belong to.

t text pfiyfr!"l#
nU. ffiemdthmfmf,*q,r*nrg mtter*t*ontmthe ilse *f th* tanguree, pflrt#t"N*rly
{t* pnfritica trlss rffive&f;ed
morr*ctress,&ffidffinythilm# ahmut the autf'wr.
Trmvml for pmrsmms mndphysism
\wtfid*vetnpm'leffitffif; *fual*enges

Since 1972,thousandsof men and women with developmental and

physical challengesfrom all over the world have achievedgreater
independence throughthe travelexperiencesprovidedby The Guided
Tour. The Guided Tour is a very special program that offers
opportunitiesfor personalgrowth, recreationand socialization
through travel.

What makesthe guided tour different?

We were the first professionally supervisedtravel and vacation
programintheUnitedStatesforpersonswithdevelopmentalandphysical
challenges. In our 30thyear.we continueto pioneerin this field. Our
staff arepaid professionals,with most of them working or havingworked in the field of MR/DD. We do not seek
volunteersand we have virtually no staff turnover.A nurse accompaniesmost of our trips. If we know with
sufficient notice, we can usually confirm that a nurseis on board for administeringinsulin injectionsand other
specialneeds.We havea staff to travellerratio of 1:3.For mostpersonsin wheelchairs,with visual challenges
"On Wheels".For
or who areslowpacers,we providea staffto travellerratio of 1:1.Thesetrips aredescribedas
more than twenty-nineyears,individuals from all over the United Stateshavebeentravelling with The Guided
Tour successfullyandrepeatedly.

Who are the guidedtour travellers?

Our travellersare personswith developmental challenges(and sometimespersonswith BOTH a physicaland
developmental 17
challenge),ages andup, who comefrom all overthe UnitedStates.They arepeoplewho want
to experiencethe same joys of travel that the non-challengedcommunityexperiences. Thesetravellersenjoy
forming new friendshipsthat often continuebeyondthe vacation.They may havemedicalconditions,but they
do not set in the wav of their havinga successfulvacation.

ffiffi (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 \
"Well you havedone
it again!Mattjust camehomefrom histrip to CancunandI haveneverseenhim sodelighted.
I thought that the time he had at the seashorethis past summer might have been a fluke. After all, can any
organizationdealingwith all the problemsthat you must encounterbe so consistentlyon the mark?Well, you
indeedhavedoneit oncemore.Matt's descriptionsof all of the activitiesandthe qualityof the accommodations
andtravelarrangements leadme to believethat I canalwaysbe assuredthat whenI entrustedhim to vou. I made
no mistake."- Matt's mum.

(Textadaptedfrom: http://www.guidedtour.com/)

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l. Thementallydisabled Personsin wheelchairs

2. The physicallydisabled Thereis a staffto travellerratio of 1:1
3. The blind Slow pacers
4. People wirh difficulties in walking Opportunities for personal growth
5. Normal people Men and women with developmental challenges
6. To havemedicalproblems The non-challenged
community
7. Othermedicalrequirements Men and womenwith physicalchallenges
8. Opportunitiesto leam and improve Other special needs
9. Paralytics To have medical conditions
10. Thereis a memberof staff for eachtraveller Men and womenwith visualchallenses

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eqn*estnmms

The author does not always use the word "people" as the plural form of "person" in order to emphasizethe
importanceand idiosyncrasyof eachtraveller,thus conveyingthe impressionthat eachtraveller is considered
and looked after in a non-collectiveway, but in a highly individualizedway.

1. What otherplural forms areusedapartfrom 'people'?

Notice, as well, the use of 'successful'holidays,insteadof 'happy' holidays.You can identify the linguistic
backgroundof the authoras being American by the useof a coupleof words severaltimes in the text.

2. Which onesarethey?

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 Writing

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q$m'v*mww;
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a) Remember that the idea is to be economic with the language so that the reader is neither tired with nor distracted
by superfluousinformation.

b) Also, try to selectthe information that you want the readerto rememberwhen he finisheshis reading.

Use visual deviceslike bold, underlining,font type, etc. to visually emphasizefragmentsof key information.

d) Make use of capitalizafionaccording to the norns of the languagebut allowing certain key words to be
capitalizedto make them more prominentvisually.

Try not to departtoo much from standardEnglish grammarbut eliminatesuperfluousfunction words(articles,

pronouns,conjunctions,etc.) and certainverbsthat do not add much or whosemeaningis understoodby the
contexl.

f) Distributeand structurethe information in the text sothat the information is presentedin an attractive,inviting
and convincingway. Think which information shouldcome first, etc.

g) Use short and simplesstructuresto facilitate readingcomprehension(andrememberingthe information that

hasbeenread).

h) Selectwords carefully so that they are exactand adequate(e.g.,departure,SatTV etc.) and also attractiveto
thepotentialclient(e.g.,unique,unforgettab1e,dream-1ike,etc.).

S# (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Tasksndproiects
K
| =*" h#mrk$mgrmu*pm
$$pmms*$nflm
tmearry out the f*fr*mw*rug
t*mk;
A coupleof honeymoonerswould like to spendone week at a resort.
They are open to all kinds of ideas.Beachresortsare OK for them,
but they also like sporlssuchas ski, golf and tennis.
Preparea one week romantictrip for them.Try to avoid any possible
inconvenienceas it could ruin their first vacationtogether.
They are willing to spendsomemoney but they do not have much.
Find a nice place at a reasonableprice.

l,
ill

To know more

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q# fc.&F'thmn
flffis#ffifl#fx
ffiffi{ft}ffi**s{x$m*$:
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I
- Cheapvacationsat tourist resorts
www.frugalfun.com/f3-3.html
- Touristresortsin the Maldives
www.visitmaldives.com/resorts/is_dhiggiri.html
- Caribbeanhoneymoonresorts
tnairguard.com/honeymoo nl c aribbean-honey-moon-resorts.
shtml
- Other honeymoonresorts
www.ajmanhotel.com/package.htm
bharatplanet.com/matrimoniaVhoney_moon. html
www.thaipro.com/dirflkabi
- Tourist resortsin Nottingham
www.touchnottingham. coml comdirI
- Australiantourist resorts
www.australiatrade.com.aulResortsB ooking
- Greektouristresorts
www.hellasguide. grlcities.htm
- If you needto review somegrammarpoints have a look at BARCENA, E. & READ ,T. (2001 & 2003)La
gramticainglesaa distancia.Madrid: UNED (2 vol. y solucionario).

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wruffiw

-(a
WARMUP:Whenyou vista foreigncity,wheredo you go first,
V- to the museumsor to the bars?
In yourown city do you go to the cnema, exhibits,etc.?
theatre,museums,

Listening(Track21)

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ATour Guideis showingthePradoMuseum.Thegroupis visitingthe

Goya exhibts.

Guide: OK everyone;let's visit the Goya exhibit at the well-known

PradoMuseum.

Tourist: Oh, that's ttrePredo! It looks small.

Guide: It's not small, althoughthere are plans for enlargingthe

museum.This is themainbuilding.calledVillanueva,but you can
find morepaintingsat the nearbr Cusndel BuenRetiro.

Tourist:Which centurvis thisbuildinsfiom?

INTHETOURIST
,ffi ENGLISH (Textbook)
INDUSTRY
Guide: The constructionbeganat the end of the XVIII century,under
the rule of CharlesIII, althoughit wasn't meantfor art, but for
science.Only in 1819King FerdinandVIIestablished it asrheRoyal
Museumof Paintingand Sculpture.Sincethat time the museum
becameoneof thelargestandmostimportantpaintingmuseumsof
the world.

Tourist: How did they get the pictures?

Guide: From donations,legacyand acquisitions.

Tourist: I insist,beingoneof thelargestmuseumsin theworld,it looks

small.

Guide: Well, actually only a tenth of the piecesare on display.

Tourist: What paintingsare worth visiting?

Guide: The most famousmasterpieces belongto the SpanishSchool,

but the Italian and Flemish are very well-known as well.

Tourist: Are we going to seeall of them?

Guide: No, this moming we only havetime to seeGoya. Tomorrow is Sundayand you've got the day free, you
cancomeback.Ah, andrememberin Spainyou don't haveto pay on Sundays!

U N I T6 s$
 Listeningcomprehension

fi th*sm qe.$ffiffitfrffiflts
*. &n"xmwwn t*t rlght mptimn:
hy *hmms*ffi#

1. Where are all the paintings belonging to the Prado Museum displayed?

a) in the samebuilding
b) in two different building
c) in severalmuseums.

2. When did they startbuilding fhe Prado Museum?

a) in the XVIII century
b) in 1819
c) in the XIX century

3. Was it alwaysintendedfor displayingpaintings?

a) no
b) yes
c) it was a hospital

It'syourturn!

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Pronunciationand intonation(Track22)

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lhl ldzl

human highlight Jane just

holiday how job japanese
hope hope join Jessie
hunting hotel juice jet
ha, ha! humid jacket jockey
heart heart Jones jacuzzi

fff$ (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Vocabulary

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t.r. ltr*6
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Usefulwords related to architectureand art

Romanic Gothic Renaissance hand woven stone wood glass marble

tapestry picture colour ornaments vault cathedral monastery cloister
statue carving painting epoch mosque synagogue monument
building to be founded column granite ivory mahogany rose-wood
teak wood church to be built treasure by-window pointed arch doorway
style remind you of decoration museum exhibit portrait oil
water-colour tower roof fagade blind window orrlaments figures
fagade harmony '\ structure symmetry

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thm m**"rm**wrmrdm
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ffif ,[*$"sffi

a) The is 130m high andevenhigher. The mostsignificantnew architectural.......... of the

werethe . They werenot only Usually the is often decoratedwith (mostly
from the Bible) and otherornaments. This way it is retainedasthe focuspoint of the ........

b) During this period a rational of the constructions

and ... ... . . ..werevery important.

c) (around1900)
This style expectedthe architectureto build beautiful buildings that also had to expresstheir destination.The
omamentswerenottodisturbthefunctionofthesebuildings.Thiswaymostofthe.................wereomaments
on the Often they were ........that ........... plants. The Art NouveauStyle strictly prohibitedany
of anyother.. . . .. . . ...

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styffiffi
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a)

c)

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 lMl Readins
fi *hm$mt$mwmg
m. $mmd mdd.

Guided tour to the Montral Tower

Ride the cablecar to the Observatoryat the top

of the world's tallest inclined tower. Treat
yourself to a stunningview of Montral, a
breathtakingpanoramathatstretchesmilesaround.
There'sthe St. LawrenceRiver on one side,the
downtown skyscrapersclustered between the
islandsandthemountain,while on theotherside
the Laurentianscanbe seenagainstthe daytime
sky.The Montral Toweris a foundingmember
of the World Federationof GreatTowers.

The Cable Car...it g\es up, it comesdown!

A uniquelyconceivedfunicular,or cablecar,providesaccessto the Observatory.With a depthof 6 metres,
and a height and width of 4.5 metres,its cabin is divided into two levels.Up to 76 peoplecan fit in the
car to ascendthe 266metresof rail which separatethe lower stationfrom the one locatedat the top of the
Tower.The trip takeslessthan two minutes.

Observatory
The third or top level of the Towerhasbeenmadeinto an observationdeck where on a clear day you can
see for 80 kilometres (50 miles) around. The main level of the Observatoryprofits from maximum
luminosity due to threehuge skylightswhich give the visitor a breathtakingview of the Stadiumbelow.
Due to the position of its Observaforyat the summit of the Montral Tower,the world's tallest inclined
tower is rated 9th amongthe 16 founding towers of the World Federationof GreatTowers,eventhough
it is 15thin total height.Its interior Observatoryis the third largest,after thoseof the CN Towerin Toronto
and the Sydneytower.
Duration of the guided tour: 2 hours.
Languages:English& French
Schedule(all seasons):
i0.00 a.m. meetingat the Tourist Information Office in front of the Tower
10.05-10.10 a.m. shortwalk to the cablecar and a few explanations on the Towerand its impacton
the city of Montral
10.10-10.15 a.m. joumey to the Towerby cablecar
10.15-11.15 a.m. freetime at the Observatory
11.15-11.35 a.m. presentation andtouristvideosin the ShowRoom aboutMontal and the storyof
the Tower
11.35a.m. free time at the SouvenirShop
11.55-12.00 descentby Cablecar andreturnto the TouristOffrce
12.00 departure

* Dependingon demand,additionalvisits are scheduled.

sffi (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Understandingthe text

I g" Tnmc'lm*mte
the fqpHg#wirng
ruerntwwr*es
1. Ride the cablecar to the Observatory.

2. Treat yourself to a stunningview of Montral, a breathtakingpanoramathat stretchesmiles around.

3. There's the downtown skyscrapersclustered between the islandsand the mountain.

4. The Laurentianscan be seenagainst the daytime sky.

5. A uniquely conceivedfunicular providesaccessto the Observatory.

6. The trip takes lessthantwo minutes.

7. The top level of the Tower has been made into an observation deck.

8. On a cleardav vou can seefor 80 kilometresaround.

9. Three huge skylights give the visitor a breathtakingview of the Stadiumbelow.

10. The Montral Tower is rated 9th amongthe 16 founding towers,eventhough it is 15th in total height.

uNrr6 mp
 (Track24,KeyTrack
Speaking 23)
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Situation:
Cowersationbetweena curioustouristQndtheguideexplainingGoya'spaintings.

Tourist:What do you mean?

Guide: ...............?
Tourist: I don't seeany brides.
Guide:
Tourist: Whereis her white weddingdress?
Guide:
Tourist: And who is that man?He looks like a pig.
Guide:
Tourist: Ah, I see.And who arethe otherpeople,relatives?
Guide:
Tourist: What kind of materialsarethesetapestriesmadeof?
Guide:
Tourist: But silk thread.cotton.wool?
Guide:
Tourist: And did they dye the threadafterthe tapestrywasmadeor did they usethreadsof different colourswhen
they wove it?

Tourist: WasGoyarich?

Tourist: WasGoyareally in love with the Duchessof Alba?

Tourist: Was Goya then unfaithful to his wife?

Tourist: Only platonic,don't you think the Duchessof Alba wasunfaithfulto her husband?

Tourist: Aha, I told you. If shewas nakedin front of him that showsthat they were really lovers.Who'd fall for
"platonic" stuff?
this

Tourist: This periodremindsme of the Greco,don't you think?

Tourist: Washe deaf?

Guide:........
Tourist: What do you mean?Are my commentsbotheringyou?

1d ENGLISH INTHETOURIST INDUSTRY(Textbook)

 Usefulsentencesn context

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Expressinglocation

On your right -+ ...

On your left -+ ...
(Right)in front of you / your eyes-+ ...
Towardsthe right -+ ...
Towardsthe left -+ ...
\
At thetop -+ ...
On top of + ...
At the bottom-+ ...
At thebottomof -+ ...
At theback-+ ...
At thebackof -+ ...
At the front -+ ...
In front of -+ ...
On the upperright handcomer -+ ...
On the upperleft handcomer -+ ...
On the middle right handcomer -.> ...
On the middle left handcomer -+ ...
On the bottomright handcomer -+ ...
On the bottomleft handcorner-+ ...

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The Architecture of the Alhambra of Granada

The Alhambra was not a single static construction,built at a specific date, but rather the result of an
evolution,successivereforms and extensions.Grandeurand decadencecan clearly be seenthrough the
variousworks of arf andbuildings erectedhereover the years.

Its buildings are divided into four main different, though not independentareas.

TheAlcazaba,i. e. themilitary fortress.built on the oldestsite of the Alhambra,was soonput to purely

military use sinceit was situatedon the highestpart of the hill, watching over the surroundingarea.

The Medinq, createdto housecraftsmenand servethe needsof the courl, has the layout of a town in
"UpperAlhambra",
miniature.It occupiesthe largestpart of the walled area,situatedwithin the so-called
andstill conservestheruins of severalhouses,bathsandsmallworkshopson its typical alleysandsquares.

ThePalacesareindependentfrom eachother,andmaintaina slight hierarchy.To date,five palaceswhich

belongedto the sultan(the Partal,Isma'il I, Comares,leonesandYusuf III) all within an areaclearly set
asidefor palaces,togetherwith at leasttwo others,that of the Abencerrajesand that of the former Saint
Francis'Convent,both within the Medina, havebeenidentified.

Finally, theoutlyingbuildings,designedto be leisureandsupplycentresalsofulfilled a defensivefunction.

They wereto be found throughoutthe areasurounding theAlhambraandincludedtheGneralfe,Torres
Bermejasand the Palaceof theAlijares, which unfortunatelyno longer exists.

One of the most surprisingcharacteristicsof theAlhambrais the way in which its simplestructureswere
transformedinto truly pleasingarchitecturaljewels by the magnificentdecorativework of anonymous
craftsmen,and continue to enthrall and delight those who seethem today.Although the Alhambra is
today devoidof fumiture, and most of the rich coloursof its decorationhaveworn off, we havebeenleft
at leastthe testimonyof its purposesummedup for prosperityby the dynasty'smotto, wa la galiba illa
Allah (No oneconquersbutAllah), which appearssomanytimesin the decorationof its buildingsamidst
'mere' material
innumerablereligious quotationsand poetic lines, as proof of a spirit alive beyond
constructions.

(textadaptedfrom: http://wwwjunta-andalucia.es/cultura/areas/institucional/directorio/pag/present-ing.htm)

1#ffi ENGLISHlN THETOURISTINDUSTRY(Textbook)

 Understandingthe text

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thmt*hmfo!mw*n6
w"ds
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1. House(verb)

2. Craftsmen

3. Enthrall

4. Devoid

5. Wearoff

6. Sumup

7. Motto

8. Amidst

9. Former

10. Outlying

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the end-wmght principle:
1. That this was the first public building built by the Moors is considered.

2. That the membersof staff will provide the passengerswith the mealsis thought.

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a) Firstly,to incorporatenewinformationin a sentence e.g.,'The museum

it is commonto usecoordinateclauses,
'The unhappyclient went to
is openall daysexceptMondaysandbank holidaysand is free for all visitors',
seethe receptionistand was askedto wait for an hour'.
'The
b) Secondly,it is also possibleto put the additional information with the verb in the gerund form, e.g.,
unhappyclient went to seethe receptionist,being askedto wait for an hour.'.

c) Thirdly, the participial clausemay appearat the beginningof the sentencewhen it is a prior condition or event
'Having goneto seethe receptionist,the unhappyclient was
to the one describedin the main clause,e.g.,
'Looking for the ruins of the temple,the archeologistfound the fourth pyramid of
askedto wait for an hour',
Giza'. As you can see,in this type of constructionwhen there is one action that clearly startedand ended
beforethe other one,it is preferableto usethe pastperfect.This is not a strict norm and the useof the simple
'Havinghis luggagelost in the airport,theclient worethe sameclothes
pastin bothclausesis oftenused,e.g.,
throughoutthe whole trip'. Note that one effect of this type of constructionis that the point at which the
interlocutorlearnsthe identity of the subjectis retarded.Therefore,it is necessaryto estimateif this constitutes
a problem or, on the other hand,if the effect is indifferent or evenpreferable.

d) Fourthly and finally, there is anotherway which consistsof including the information immediatelyafter the
'The client, unhappy after what had happened,went to see the
constituentthat has to be expanded,e.g.,
receptionist'.This is somewhatsimilarto appositions, e.g.,'TheAlhambra,themain Moorishcastlein Spain'
wasvisitedby a million touristslastyear'.The differencewith the othertwo positions,initial andfinal, is that
the middle position tendsto be usedto incorporateinformation of a secondarynature.

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the fragment'built at a specificdate'?

1. Wherewould you put in the following sentence

'clearly'?
would you put the adverb
2. Wherein the following sentence

'though not independent'?

3. Where would you put

'the military fortress'?

4. Wherewould you put

"{tr ENGLISHlNTHETOURISTINDUSTRY(Textbook)
 5. Wherewouldyou put'soon'?

6. Wherewould you put 'createdto housecraftsmenand servethe needsof the court'?

7. Wherewould you put 'situatedwithin the so-called"UpperAlhambra"'?

8. Wherewould you put 'to date'and 'togetherwith at leasttwo others'?

'that
9. Where would you put of the Abencerrajesand that of the former Saint Francis' Convent, both within the
Medina'?

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TheAlhambra1-(BE)notasinglestaticconstruction'2-(BUILD)ataspecific
date, but rather the result of an evolution,successivereforms and extensions.Grandeurand decadence
3-(CAN)clearlybeseenthroughthevariousworksofartandbuildings4-(ERECT)
here over the years.

Itsbuildings5-(DIVIDE)intofourmaindifferent,thoughnotindependentareaS.

The Alcazaba, i. e. the military fortress, 6 (BUILD) on the oldest site of the Alhambra,
I_ (PUT) soonto purely military use sinceit 8 (SITUATE) on the highestpart of
the hill, 9_(WATCH) overthe surroundingarea.

TheMedina,10-(CREATE)tohousecraftsmenand11-(SERVE)theneedsofthe
court, 12- (HAVE) the layoutof a town in miniature.It 13_ (OCCUPY)the largest
part of the walled area, 14 (SITUATE) within the so-called "Upper Alhambra", and still
15- (CONSERVE) the ruins of several houses,baths and small workshops on its typical alleys
and squares.

The Palaces 16 (BE) independentfrom eachother,andI7_(MAINTAIN) a slight

hierarchy. To date, five palaces which l8_ (BELONG) to the sultan, all within an area clearly
19- (SET) aside for palaces, together with at least two others, that of the Abencerrajes and
thatoftheformerSaintFrancis'Convent,bothwithintheMedina,20-(IDENTIFY).

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1. What other types of information are expectedin a visitors' brochure?Provide four ideas.
2. What typesof discountscanbe found in museumslike this?Providesix ideas.
3. When would sucha museumtypically openandclose?
4. What restrictionscould be found, in the form of signson the wall? Provide six ideas.
5. Give directionsto a visitor who asksyou whereda Vinci's Giocondais.

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In any type of text you deal with you have to describe a person, a place, an event, etc. In the field of cultural
tourism the travel guides have to describe the monuments and the sites of interest.

The most remarkable characteristic of descriptions in general is the use of adjectives and verbs related to the
senses.It is also important to follow an order for the description.

This order could be chronological as in the description of aprocess,where some expressionscan help you establish
that order:

"First
of alllthe first thing to be done/ the first step/ to start, ..."
"Then/
Next/ The next step was /is / will be..."
"Finally/
The last step was / is / will be..."

To describe a place, or a masterpiece,we can follow a certain spatial order.

The description of a person has an objective side (about his/her character and qualities) and an objective side
(physical appearance,clothes).Let's seean example of a letter which contains a detailed description of the writer's
friend.

We'veknowneach oLher aince our ftrat year in krnderqarhen.the hae alwayo been my beat friend, and
our friendahrphae been intact throuqhout the yeara. Welived in the same neiqhbourhood,our parenf,a wtiro
frienda, our brothera werefdenda and our fireL boyfriende werefrienda. How could we not be frienda?

I'vealwaya Lrushed her becauee ahe hae backed me up rn bad aiLuaLione,lke when I was bulliedat
achool and ehe defended me in front of the bad quya, or when I loat my doq and she helped me look for it
until we found iL five days later and 2OO km away, or when my hueband and I qot a dtvorceand ahe took me
on a cruiee to the Caribbeanto cheer me up.

)he haa alwaye 4iven me 4ood advice,as she ie very reflexveand looke at Lhin7s from a diatance to
aee the problemo and analyae them and Lry to find t he beet aoluLlona.the ia no only bri4hL,but very
the atudied Law and Economica,and joined Lhe Dar juaL a year afber frnrehin4her
witLy and tnLellrgenL.
etudtes. the can eomeLimesbe a bit atubborn, but ahe ia alwaye willin4to compromiae.Althouqh ohe
ooems very eerioua,ohe'o very talenLed and creative. the can write exquieite poemo,patnt beautiful water
coloure.and dance claasical ballet,

Thyeically,you could aay that ahe ia an atLractive woman.the ie atill quite prety. the ia tall, atm,
claeey, alwaye dreaaea perfecLly well.Her face ia oval wLhpronouncedcheek-boneeand full lpa,which
makea her look very exoLic.Her qreen eyea uaed f;o be very pretLy, buf, ehe's now wearin7Lhick round
4laaeea and haa 7of, lau7h lines. lf I were hec I'd wear cantact leneeaand let my hair 4row lonqer,aince ehe
has a hatr cut Lhat, n my optnron,doea not. euit her af; all. the te only 45 but it makee her look Len yeare
otaer.

Anyway, what I do not underetand ie why ahe neverqot married. Afl,er havnqgone ouL wil;hJean ?aul
for Len yearo, ohe 4oL tired of him and they broke up, which leff, htm depreeeed.)ince then, ahe has never
aone ou1,wiLhanvone elae.

i
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ENGLISH lN THE TOURIST INDUSTRY(Textbook)

 Tasksandproiects
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You are a tour guide for a museum. Prepare the itinerary and the explanations for a one-hour tour of a famous
museum you know or which is located in your town or country.

Keep the following aspectsin mind:

- Give physical indications about where the things are and where the tourists should be going (come this way
p l e a s e , o n t h e r i g h t w e h a v e . . . a t t h e b a c k o ft h e r o o m y o u c a n s e e . . U p s t a i r s t h e r e i s t h e . . . r o o m l t h e m u m m y
was buried in this cffin made of stonefrom the year....B.C.etc,)...
- Describe the building (the museum was transferredfrom... to this magnificent Renaissancebuilding which
was designedby ... in .. ThefaEade was rebuilt in 1999 ...)
- Describe the masterpieces(r/zispainting from Goya representsa .... I here you cqn see the influence of the
Flemish school. . . This is Monet' s mastentiece;)

To know more

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www.dcheritage.org
www.culturaltourismdc.org
www. nasaa-arts.org/artworks/ct_contents. shtml
www.culturaltourism.com.au
www.icomos.org/tourism
www. unesco.org/culture/tourism/html_eng/chairs. shtml
altis.ac.uk/browse/cabi/0439e983fOb42e56ca2508a54c89d5fl.html
www-art.cfa.cmu.edu/cultural/
If you need to review some grammarpoints, have a look at: BRCENA, E. & READ, T. (2001 &20003) La
gramtica inglesa a distancia. Madrid. UNED (2 vol. Solucionario).

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WARM UP: Haveyou ever wrtten your CV?

What for?

Listening(Track25)
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"Japanese fishingcompanyneedsmarketing
Jane:You want to go to Spain,don't you?Thereis onehere.Listen
managerto be basedin the CanaryIslands.The successfulcandidatewill be a personbetween35 and40 years
of age,universitydegreein Law, Economics,Engineeringor similar,and a post-gradcoursein Marketing.
Sheor he shouldbeusedto working in anintemationalenvironment,anddevotelong hoursto work if necessary.
5 yearsminimum experiencein similarpositionwould be advisable.Fluentin EnglishandSpanishis a must.
The estimatedyearlysalaryis 50,000euros,houseallowance,companycar and otherbenefits.
Thoseinterestedpleasecall 91 232412312or e-mailto telejob@channel6.com.

Jane: What do you think? Fishing at the Canary Island?

Jessie: Ha, ha, ha! Give me the money, the house and the car and I'll go for the fish myself.

"British FashionCompanyis iooking for internationalbuyers.Duties:

Jane: Thereis anotherinterestin-rone:
travellingto the main fashionshorvsin the world. In chargeof local teamof designers".Hey, why don't you
apply for this one?

1 #il$ (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 //

Jessie:That's the typical job rryhere

they haveto travel and seethe famousdesigners'collection all over the world
and then comeback and explain the ideasto the local designersso they can producesimilar modelsat lower
prices.

Jane: I'd love this one,but I don't think thev would call me.

Jessie:You speaklanguages.

Jane: So what?I do not haveanythingto do with fashion.

Jessie:You havewonderfultaste.you'reveryclassy.andyou coulddo a greatjob.

Jane: ThanksJessie,but be realistic,I can'f apply for sucha thing.

"Internationaltravel agency
Jessie:You areunderestimatingyourself.Now, look herethereis somethingfor you:
needsa GeneralManagerfor its new LanguageTravel ServicesBranch basedin Madrid. Requirementsand
Qualif,cations:Degreein Tourism, foreign languages,computer skills, 5 yearsminimum experiencein the
tourismindustry,out-goingperson,with interpersonalskills.Weprovidea goodsalary,promotionopportunities
within the group, free travel, fringe benefits,long term full time contract".

Jane: Let me see,Oh yes,it's somethingright for me. Let me cut this ad out.

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Questions

a) What were the agerequirementsfor the first job at the CanaryIslands?

b) WasJessieinterestedin the fashionjob?

c) What kind of experiencewas necessaryfor the travel agentjob?

It's your turn!

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Dear Jane

I waa really eorry to hear from your father that your mother hae
been taken ll eo auddenly.?tomach tumour muet be very painful and
alarrnn0.

Fleaae tell me anythinq I can do to helpyour family in Lhia momenL.

You'llneed plenty of reat.and enerqy to look afher her and keep on
workinqat the eame time.

Keep me well informed about what ia 0oin0 on aL the hoepitaL I'd ltke
to viait.her next week,ao I hope lo eeeyou Lhere Loo. '

Takeqood care ofyoureelf.

Love,

Carol

lrony:
Funny enough..
Funnily enough...
Andwouldn't you know it?
Ironically...

Surprise:
Surprisingly...
Tomyl our omazement...
Surely,youare not sayinghat..
Sorry:
Unfortunately..
Sadly...
I am afraid...
Regrefully

lnsistence:
Let me be absolutelyclear in sayingthat..
I cannotstressenoughthefact lhat
I really mustinsistthat...

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Dear Mr WaLkina,

Thankyou for your reply. lt appearo that you have Laken my correepondencein a tone other than
inf,ended,I am aorry if this is the caae. I truet you will nof mnd if I addreas the iooueayou raise.

Firetly, you queoLionaa to whether I repreaent the'pompoeity of the hotel manaqernent'.I eincerely
hope not. I have only recently arrved Lo the Maidenhead Hotel (5 weeko) from my native Auatralia
whereI have been lecturinq in Hotel Mana7ement,

Frior to thia, I was part of The 1avoy Hotel in London'amanaqemenLteam, I menLionthem in the hope
Lhat aa a new Oeneral Manaqer you may qrant. me eome objectivity in deecribin4the MaidenheadHotel
and your case. I have f,horouqhlyexaminedthe details of your oLay and am in aqreemen| that you had
a leso than ideal otay, to eay the least, I hope tho letter can qo oom way to concludinq the matter.
'ri6ht
Den4from Lhe UOA with ito otronq hietory of of defence' of the individualor firm, I hopeyou
won'Lmind if I take up thie role aa to the MadenheadHotel.

Firatly, room 129, ae you note, wae inadequate for your etay. I aqree. The room hae been locked off and
will ahorLly be deotroyed Lo creaLe new larqe bathrooms for room 128 and 13O,You may be unaware
that the hotel waa purchased privahelyin 1979 in a very rundown otate, The owners over twenty-three
yearo have apent millionoof poundo Lo restore a 1OOyear old property.

I myaelf in the laet few weekahave wtneosed the full quttin4 and refurbshment of over 20 roome, two
functon room6 and the entire foyer areae.

The MaidenheadHotel haa one of the hi7heet AA ratinqe in Cornwall,waa the firet busineoain Cornwall
in any field to be qvena UK'lnvestor in Feople'award, and a national trainin7 award, I do not oupply
[heee facta f,o diepute the facta of your atay, I aupply them Lo giveyou a'fuller' picture of the
tnveatment in peopleand infrastructure that hae been made by the hohel ownere.To operate and
'independently'
refurbiah a buildin4of this acale is quite rare in the hotel induotry.

I know for a fact thaL the purpoee of the MaidenheadHotel ia, of courae, to oatiafy everyone.That we
do not reach thia lofty qoal ia reflective of any bueineeoyou would care to name. lt doea not however
otop uo from tryng, ln my capacty ao new General Mana4er,I have already oqnedoff over a hundred
queot feedback forma, Whilethere are consLructive criticiema and a problem or two, they are in Lhe
'reLurn
main hi7hly complmentary to the Maidenhead Hotel. This ia reflected in our very hi4h rate of
visitore',
'objecLive'
I hope that you will underatanA that I have atLemphed Lo give an viev whileatill repreeentng
the Maidenhead Hotel, and ehould note in concluaionthaf, on a pereonal baeia I waa drawn to the
hotel, aa I undertook my own reoearch,by ito hiqh reputaton for trainnq and developmenL.

That we failed in your caoe I offer my own apolo4ie6to Ooalonqaide Misa Fick's,the KecepLionManaqer,
and very much hope thaL we will have the pleaaure of offerin7 you one of our top room6 in your nex
aLay, which we are looking forward to.

Youre erncerely,
Jonathan Fool
Oeneral Manaqer

$ " $ t rENGLISHlNTHETOURISTINDUSTRY(Textbook)
 Understandng
the text

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1 ) Why do you think that Mr Pool mentions his two previous jobs: one as part of the managementteam of the
Savoy Hotel in London, and the other one as a lecturer in Management in Australia?

a\
Why do you think that he really mentions that he has only been working for the Maidenhead Hotel for three
weeks?

Why do you think that he repeatedly mentions the fact that he is trying to provide an 'objective'view on the
a\

hotel efficiency in general and Mr Watkins' case in particular?

4) Why does Mr Pool mention that the property is 100 years old?

5) Why do you think thatMr Poolrefersto thereceptionmanagerasMissPick,theReception

Manager,after
Mr Watkinshadreferredto heras'Pam'?

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 (Track2L,KeyTrack27)
Speaking
@ @
f t i ' f " " t + [ + * ' - t t q f " i t l f i f I { , ] t f , : 4"l{ ' $ t - { f ; t ' + . t $ , + l { ' t . i i $ $ i i $ \ . f $ } $ [ . , t \ $ " - ' . h d t t
",,i,)
I's,is+{'t',,rci {'[h {,$tr; gter,l t i"r,r_: hl ii1ivi "

(Knock, knock,) Jane: Well, asI told you, aftermy hotel experience,plus this
Human ResourcesManager: one at theYMCA I think I'm ableto manageany kind of
Jane: Good moming. clientfrom anycountry.In addition,I havedealtwith tour-
?
HRM:...................................... operators;I myself havebeenin most of the destinations
Jane: Yes.JaneJones.Nice to meetyou. and hotelsyou work with.
HRM:........... HRM:...........
Jane: Thank you. Jane: Well, sinceI havethe theoreticalbasesof both fields,
HRM:........... and I had to deal with some aspectsof them while I was
working in thehotel industry,it won't takeme long to leam
Jane: Thank you.
aboutthem.
HRM:......................................?
HRM:...........
Jane: Well, as you haveseenin my C.V. , I studiedTourism
Jane: Didn't you get many applications?
at Frankfurt University and then worked as a trainee
HRM:......................................?
receptionistin a Spa hotel at Baden-Baden,also in
Jane: As I told you, apartfrom my working experience,I'm
Germany.Then,I was acceptedas a receptionistin Paris a young and flexible person,willing to leam and grow
and I movedthere. with my company.I lived and studiedin many counffies,
?
HRM:...................................... so I myself have the experienceof the activities this
Jane: YesI did, but I thoughtmy Getmanwas good enough, agencywants to deal with. My knowledge of foreign
so if I had the chance of improving another foreign languagesis alsooneof my bestassets,asI know thatnot
language,I could have a professionaladvantage,plus so many people can speak Spanish,French, German,
more intemationalexperienceand of coursefrom being Italian, English and Japanesefluently.And, don't forget
a traineeto a receptionist,I went a step further in my I've beena managerfor two years,so in spiteof my age,
cafeer. I haveproved I can work with a team and know how to
HRM:........... makethings work.
Jane: Not very long. Only for 8 months,as I was askedto HRM:......................................?
join the Peli International Group for the Grand Peli Jane: Yes,what would I be expectedto do exactly if I was
Kuala Lumpur in Malaysia,where I had the position of hired?
AssistantManager. HRM:...........
?
HRM:...................................... Jane: Are we only speakingaboutEnglish courses?
Jane: My job was very rewarding, as the hotel was one of HRM:...........
the best in South EastAsia, and had the opportunity to Jane:Oh,I see.
work with a professionalteam and leam from my boss, HRM:
an experiencedgeneralmanagerwho had worked for the Jane: And what arethe working conditions?
largesthotelsof the companyin eight differentcountries. HRM:...........
On the otherhand,my personallife wasdifficult there,as Jane: What kind of working contractwould I have?
HRM:........... ....A full time contract,with a 6
being a singlewoman in a Muslim countrywasnot easy.
monthstrial period.
And the weatherwas too hot and humid.
Jane: I see,so if after 6 monthsyou're still happywith me,
HRM:...........
you would takeme on as staff.
Jane: Well, yes, but sometimes,you miss your hometown, . We hope so.
HRM:
your freedomto go to the beachalone,walk in the street
Jane: And the salary?
wearingshorts,drinkig a cold beerat an openair bar in
HRM:...........
summer,or thosekinds of things.
Jane: Any otherbenefits?Is therea companycar?
HRM:......................................? HRM:...........
Jane: SinceI grewup in England,I felt Cambridgewasa lovely Jane: I see.
place,not far from my parents'house,and the positionI HRM:......... Is that what you had
appliedfor was slightly different from the luxurious hotels expected?
I hadbeenworking for, soitwas somehowvery challenging Jane: Yes,it soundsgreat.
for me. HRM:.....
HRM: Jane: Of course,I'd be pleasedto come anytimeyou need,
Jane: Not at all. On the contrary,I moved from being an and I could bring along my referencesfrom previous
assistantmanagerto a managermyself. The kind of employers.
clientelewas different, but it was extremelyinteresting HRM:...........
f o r m e g e t t i n g t o k n o w t h e n e c e s s i t i e sa n d t h e Jane: I will. Well it has been a pleasureto meet you, and I
characteristicsofyoung peopleliving on low budgets. appreciatethe time you've takenwith me.
?
HRM:...................................... HRM:...........

i (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Usefulsentencesn context

I Un. Wcpfl${h{s*t*"$ p#c'q$}wfl

bs#{#fl #$'Tdwrit the sa:=* E*ttmn'mfmmr..mmmt,
hq**fwms [s'sffifffirruTffiF
$'#ffi*sRffi$',
ffim{$t}trmihmr mmru$rt*c'malor}e" **ffi s#$sr##Mffi$Tffiffis
ffis fl#$trs'#s"{#ffi.

Formal style

1. DearSir / Madam,
2. I am writing to you to kindly requesta refundof f80.00 for onenight'slodgings,which waspaid for, but
unfortunatelyunableto use.
3. I will proceedto narratemy unfortunatestay)t your hotel andI hopethat you will understandthe reasons
for my requestthen.
4. The third floor room was acceptable,althoughit must be said that it was ratherhot too.
5. I spoketo the receptionistregardingthe possibility of us moving to a different room.
6. upon further inspection,I noticedthat this room was far from satisfactory.
7. Although I am surethat it had beena fine room, it was in a definite stateof decay.
8. The areabehindthe commodewas in an appalling stateand the curtainswere rusty becausethe rain was
comingin despitethe fact that the window wasclosed.
9. And that is the end of the storv.
10. Yours,

Informal stvle

1. Sir,
2. This letteris to requesta refundof f80.00 for one night'slodgings,paid for but unused.
3. Here is the story and the impetusfor my request.
4. other than the factthat it was quite hot, the third floor room was acceptable.
5. I spoketo Pam regardingour making a move to anotherroom.
6. Upon further inspection,I noticedthat this room at the MaidenheadHotel, Newquaywasactuallyfar from
satisfactory.
7. It was, in fact, a decaying,dirty, dusty and moldy relic of what, at one time, was probably a fine room.
8. The areabehind the commodewas like somethingfrom the third world and rustedcurtainshung from a
window through which the rain was seeping.
9. So.thereyou haveit.
10. Best.

uNtrT '$$s
I **xt.
t#. Hemdths fmt$*w*r*g

Dear 9r or Madam,

Thla letten.ia to requeot a refund of f,BO.OO for one niqht'o lod4inqa,pad for but unused.

Here ie the etory and the impetuo for my requeat:

Wearrived at the MatdenheadHoLel,Newquayon the eveninqof January 26th, 2002.

"family"
Wewere offered a choice of two room6, ne of whchwas a room at L56, )tnce it waeiuat
my wife and myeelf, I selected the only remaininq room that waa offered to me by your recePtonat'
Fam. )t.her than the fact LhaL tt wae qute hot, the third floor room wae acceptable' The wndowawere
cloaed and the radator was runnin4 full-on ao I took Lhe room baeed on the loqical aeaumption that I
would be able to Lhrow open the windowaand turn off the radiator in order to cool the room to an
acceptable level.Our plan waa to apend two dayo at the MatdenheadHof,el,Newquay,

We moved tnto the room and opened the Lransom wndows.The control knob on the radiator was
maainqand ao t couldn'L be turned off by hand. HowevenI waa able to use the pliera in my all-purpoae
tool tn order Lo shut down Lhe radiator.

UnfortunaLely,even with the windowawdeopen and the radiator ehut down, Lhe room remained
unacceptably hot. Wehad evenqone down to Lhe bar for aome food and drink in order Lo allow the room
to cool butLhe room wao atll unaccePtablyhot uPon our return,

t opoke to ?am reqarding our makinq a move Lo another room. the located a room on the firaL floor
for ua. I watkedin, took a bref look around the bedroom,felt thaL it wae of an accepLableLemperaLure,
proclaimed tt to be oatiofactory and, ae t wae late and we had been travelin7 all day, took Lhe room.

IJVonfurther rnapection,I notced that thte room at the Maidenhead HoteL Newquaywao actually
far from oatrafac1ory. It wae, in fact, a decaytnq,dirty, duety and moldy relic of what, at one Lime, waa
tiketya fine room, The aurfaces in the room wereall duoty, I underatand that there wae some
reconatrucLion happennqon the qround floor but there was an unhealLhyaccumulation of dueL on the
end tablee, Iampe and everythinq elae in the bedroom,
The bathroom, howevenwae far woree, Therewas mold qrowing in many areas of [he bathroom' The
ahowerarea wae partrcularly infeeed. A couple of aectona of the bathroom floor had dieinte4rated,
the area behtndthe commode waa like eomethinq from the third world and ruated curtaina hunq from a
windowthrouqh whchthe rain waa aeepinqdeepite the fact that t was cloeed aecurely.Aa you can
aee, I encloeephoto4raphic evtdenceae proof of my clarma.

AL the front deek the follown7morninq, I informed the deek clerk that we would not be otayin4 Lhe
aecond day and requeoLedLhaL the char7e for f,he unuaed day'e lodqinq be credted back to the bank
card I uaed upon arrval. the informed me thaL I had not canceled in Lime to meet Lhe cancellation
requrremenLaof the MaidenheadHotel, Newquayand thaL ehe would not make the refund'

,.. (to be continued)

1'$ffi (Textbook)
ENGLISHlN THETOURISTINDUSTRY
 Understandingthe text

I O*. Wfatts tusr#ffis#rl

f*r tPrioletter?

pa]mgraphsand put them frmmrdensffithffitth*p mmkes#rsffi

O tg. ffieadt[te fm$l*wir"ng t#
tfrnish*he previ*eisfietter:
a) Regards,

b) I look forwardto hearingfrom you in this regard*irtr ,h. anticipationthat you will accedeto my request.

c) So, thereyou haveit. Pleaseconsiderthis letter to be a formal, written requestfor a refundof f80.00. For
reasonsof security,I am not including my bank cardnumberin this letter.You shouldhaveit on file. The last
four digits are 9040. If you requirethe entire number,I can fax that information to you upon request.

d) Tom Watkins

e) I then askedto speakwith the hotel manageras wastold that he wouldn't be able to seeme for at leasttwenty
minutes.Given the intransigenceI had encounteredso far, I decidednot to wastemy limited time waiting for
someoneto tell me the samething. After all, I now had to locateand move into a new hotel.

f) I then informed her that the reasonthat we would not be stayingthe secondnight was not due to a whimsical
changeof planson our parl but that we had found the room to be unacceptable.I told her that we had already
changedrooms onceand did not want to do it again.Therewere quite a few hotel patronsat the front deskat
that time and,out of courtesyto the MaidenheadHotel, I did not want to go into detail aboutthe natureof my
complaintsin front of them.

g) I askedthe desk clerk to explain to the hotel manager(you, perhaps?)that we were requestinga refund due
to our dissatisfaction.Sheleft us (presumably)to talk to the managerand returnedwith the samestory; the
refund would not be made.

h) I askedthe desk clerk to explain ro the hotel manager(you, perhaps?)that we were requestinga refund due
to our dissatisfaction.Sheleft us (presumably)to talk to the managerand retumed with the samestory; the
refund would not be made.

uNr7r t 1?
 Grammar

$mw{"w
tffw$mifr*uew$m6
t ffi. ffis*rwmffirhmu" r*$f h* **+*7i.r*}tts#fliqS
mh#ffit$;hmupr"*Jmr t$wmm$wrut***"t
ffi
{'frm$ilrm*,$s}et'il.!r#*.{$s.
e.t,$

'I
When two verbsarecoordinatedand sharethe object or complement,for example, respectand admiremy
boss',andthefirst oneis prepositional(i.e.,it is linkedto its objector complementby meansof a preposition),
'one night'slodgings,paid for but unused'.
the prepositionis placedimmediatelyafterthe verb,e.g.,

Time expressions directlyinvolved,e.g.,

cancontaina Saxongenitive,evenif thereis no personalpossession
'one night'slodging', 'tomorrow'snews', 'this summer'sfestival'.

Although the verb generallyprecedethe objectsor complementsof the verbphrase,therearesomestructures

in which it follows them. One suchcaseoccurswhen the verb is in the participial form, sinceit resembles
'onenight'slodgings,paidfor but unused'couldbe interpretedto be anelliptic
anellipticrelativeclause,e.g.,
'one night's lodgings,which had beenpaid for but unused'.As you can seeboth the relative
versionof
pronounand the verbal auxiliarieshavebeenomitted.

Purposeclauses,subordinateclausesthat indicatethe goal of the action,are generallyexpressedin the

'for'
infinitival form (with the particle 'to') or in the gerundpresentparticipial form with the preposition
'This letter is to request
mainly to expressthe regularuseor pulposeof a given entity or activity.For example,
'Thesebrochuresarefor advertisingthe ski resorts'.
a refundoff80.00'and

Although time adverbialscan appearat the beginningor at the end of the sentence,dependingon the weight
(lengthand syntacticcomplexity) and semanticrelevance,thereis a particularuseof the adverbs/ proforms
'here'and 'there'whentheyhavea presentational or introductoryvalue.In this casethey appearin theinitial
position,e.g.,'Here is the storyandthe impetusfor my request'.
'towards','from', 'across',
Althoughplaceprepositionsareselectedaccordingto thetypeof movement(e.g.,
'through')or position(e.g., 'on', 'under', 'on '),
top of' ,'at the bottomof thereareothercriteriasuchasthe
'in' 'at'for specificpointsandbuildings),
type of location(e.g., for largeareassuchascountriesand cities,
'
e.g., We arrivedat the MaidenheadHotel'.

As for time prepositions,it is importantto rememberthat millenniums,lustrums,centuries,years,seasons,

'on the 12'h',
months,and weekstake 'in'; daystake 'on' (not only the weekend,eachday of the week,but
'on yourbirthday','on 'ChristmasDay', etc.);partsof thedaytake'in'(the morning,afternoon,andevening)
or 'at' (noon,night and midnight),unlessthe day is explicitly mentioned,in which casethe prepositionis
'on', e.g.,'on Mondaynight', 'on the eveningof January26th,2002'. Completedates(day + month+year
'on', but if the day is missingthe prepositionis 'in', e.g., 'in January2002'.
or month + day + year)take
'in' andthe time is told with 'at'.
Finally,periods- from millenniumsto seconds- take

It is difficult to extractgeneralizationsconcemingthe useof prepositionsandyou must nevertry to translate

themfrom Spanish.The way to learnthemis accordingto useandtogetherwith a very simpleexample,e.g.,

BASE PRICE -_>AI - He boughttheseapplesat $1 a kg. (comprestasmanzanas

A 1$ el kilo).

TOTAL PRICE -+ FOR - He boughtall theseapplesfor $ 1. (compretodasestasmanzanas

POR 1$).

+$$t (rextbook)
iCusriire funrsr TNDUSTRy
 It is possibleto swap the mutual order of the direct object and indirect object in the samesentence.This
entailsthat the prepositionintroducingthe indirectobjectis dropped,e.g.,'The guideboughtthe ticketsfor
the group'+ 'The guideboughtthe group the tickets', 'The client wrote a letterto the hotel manager'-+
'The
client wrotethe hotelmanagera letter'. However,it is very convenientto learnwhich verbsallow this
dativeshift, i.e.,this altemativeconstructions,
andwhich do not. For example:

The guide told the plan to the party. -+ The guide told the party the plan.
The guideaskeda questionto the party.-+ The guideaskedthe party a question.
The guide offered an alternativeplan to the party. -+ The guide offered the party an alternativeplan.
The guide answereda questionfor the party. -+ *The guide answeredthe party a question
The guide replied to the questionsof the party. -+ *The guide replied the party the questions
The guide explainedthe plan to the party. -+ *The guide explainedthe party the plan.
The guide describedthe plan to the party. -> *The guide describedthe party the plan.
The guide narratedthe story to the party. -+ *The guide narratedthe story the plan.

- One of the constructionsin English that cannot be matched word by word into Spanishis a type of movement
clause in which the manner of the movement is specified. Consider the two equivalent sentences:'The bottle
floated into the cave. -+ 'La botella entr en la cuevaflotando'. As you can see,the semanticcontent expressed
by the verb in the English sentence('floated') turns into a modal clausewith a gerund in Spaish ('flotando')
and the semanticcontent of the English preposition ('into') takesthe form of the main verb in Spanish('entr).
There are many examples like this with slight variations: 'I hopped along the corridor'-+ 'Fui por el pasillo
(saltando) a la pata coja'.

A somewhatsimilar construction involves causativeverbs followed by the object and then, insteadof there being
an adverb of manner, there is an adjective expressing the result of the action of the verb, e.g., 'I threw the window
open' ('abr la ventana de un golpe'); 'I almost kicked the insect dead' ('casi mat al insecto de una patada').

' t
ir r!i!'],rirriil-1-rirl illitii ril'!i: ri;.+ri']lL'i,li"l:l,l,irrI
\rr,t{i j:i,.,rriii;ii:rri
ilt,..f ;riitiil'ii
il.!'iitr':ij,,r

t . El cliente pidi y obtuvo una habitacin con vistas al mar.

2 . La reunin del viemes se ha pospuestoal sbado.
-1. El gua y los dems buscaron al turista todo el da, perdido desde la maana.

4. Esta ramita de hierbabuena es para aliviar el ftido olor que van a encontrarse en un momento.
5 . All tienes el autobs que te va a llevar de vuelta al hotel.
6 . Al llegar a EstadosUnidos sepasauna semanaen la cosaoestey otra en NuevaYork, en concretoen Manhattan.
1 . Hay una excursin del 5 al 6 demarzo, saliendo el sbado por la maana y volviendo el domin-eopor la
tarde.

8 . La empresa acaba de comprar un minibs de diesel por 40.000 euros porque la gasolina est a un precio
desorbitado.

9 . El director del hotel rebati al cliente disgustadopor todas las acusaciones.

1 0 . Salieron corriendo de sus habitacionesy entraron en el autobs de un salto.

U N I T7
 Real life
,*
S ittfmrmtffit*ffiffi
*tr. ffiemd*hm$m$**wing #-41tr*s
nfumu,n"{

Nowadays more and more people are using e-mails for communication. They are faster and cheaper than actual
letters. E-mails in business have almost the same conventions as a letter.

However, e-mails have in general some characteristics:

In informal registerpeopledo not usecapital letters.

Singleline spacingis very common.
The subjector topic of the e-mail hasto be well definedasnowadayswe receivehundredsof mail every
day.
"Please
If we senda file (attachment)we shouldmentionit on the mail, so that the personknows aboutit.
find enclosedattachment...with the contract/with the summaryof the article / the forms you haveto fill
in, etc.".
- There are two fundamentalcourtesyrules in mails: quick and shotl answers.

In informale-mailsthe youngstersusethe samecodesasfor MSM. For example:

C see
4 for
U you
2 too lto
X Ex / Christ
@ a r
"SeeU X'mas" or "CU@Xmas" would be then'I seeyou at Christmas)

young peopleuse"emotions"to expresstheir feelingsin e-mails.Thosearethe more commonones:

:-) happy
:-( sad
:-D laugh
:-O surprised,shocked
;-) winking
:-l indifferentg
:-l sceptical

When we aregiving our e-mail address,we will haveto usethe following:

dot
underscore
hyphen
@ af
slash, or forward slash
back slash
C Upper case/ capital
C lower case / small

$trffi ENGLISH IN THE TOURIST INDUSTRY(TCXIbOOK)

 For example

(Elena,underscore.
elena_barcena@uned.com Brcena,at, uned,dot, com)

rachel.varela@flog.uned.es
(Rachel,dot, Varela,at, flog, dot, uned,dot, es)

rachel-varela@yahoo.com
(Rachel,hyphen,Varelaat, yahoo,dot, com)

elenabarcena@compuserve.com
(ElenaBrcena,all in one word, at, compuserve,
dot com)

il i u . L s : { : " s e i o {q$ $ $e#k f f f r r t } r # n -

From : David Whinsley<david_whinsley@

yahoo.com>
To: rachelvarela@
hotmail.com
Subject: goodluck
Nov 200400:54:14-0800IPST)

DearRachel,
Sorry slow to reply to your last message,but I was in court for a few weeksstraight.
Good luck on your work situationat the hotel, I hope that as one door closes,anotheropens.My sister's
restaurantalso closeddown last January.
Here'ssomeof my recentnews,which I'll repeatunfortunatelyin my soon-to-be-sent letter.
Linda recentlyalmost accepteda job in Argentina,but shefinally didn't and sheis looking for otherjobs.
I havebeenbusy with trial and work. My casework was widely reportedin the press,which was cool.
I was invitedto speakat 2law schoolsin LA when I go homein 2 weeks. I was alsoinvitedto speak(and
be flown) at Krakow, in Poland in Jan. I hope to seesomeroots of mine and visit my great grandparent's
home town.
Linda'sfatherisherevisitingSanFrancisco,andtheyarebothinAlcatraztoday. SanDiegoisforthisweekend.
I hope to go, but may stay behind to work on my case.
Takecare. All the bestto vou and the familv.
Love,
David

* ff#. EHmruir
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 Writing

ffi**t$Jyt|*-l..*..irf-+.t*$cl $i$-{,+[\l.lelt*:* u"t#,t]h#$.t#[$T*}*iq*fiiiiH.trj*Hi.=':];-:!;.'.iil*g . [tlnH$,Ftlr+

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t,{-}flt"i#fitif1'tr1[, {.:#$:'t"lS$tsEf{ t# #{E'{t{}q:r$fnqt
':*;;+r$fq:.T
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qqEr.lfit qh -,.'r,ult$**t ..qt;rm+'t$,
4.]#+trTlt{}e}{rstrtist}rr," ffimfrdsetrt#$ t$"+**{"frt,$;+{$t+.T{"fff{$ tcplt*, ft,"tst [*q+ kinr,$
,!t{rfll {x{}a,}r 1ffi{r L$s," RnutI u $m,q$[nsn mv'td $]fl'#.# ffi[*Ed,]ffi$fl.

You can usethe following expressionsto...

...expressthe chronologicalorder of the facts

Then,...
Firstly,...
Firstof all, ...
Secondly,...
Finally,...

...giveyour opinion
As far asI know ...
A s I s e e. . .
I consider...
I agreethat ...
I firmly believethat ...
I stronglythink that ...
I rhink...
It is my belief ...
As far as am concerned...

if action is not taken

... expressthe consequences
For thesereasons,...
As a result,...
Thus,...
so,...
Consequently,...
Due to the fact that ...
B e c a u s e. . .

t trtr ENGLISHlN THETOURISTINDUSTRY(Textbook)

 Tasksandproects
K
* p*** Fqffiqrm
*n. F{mrm tor a jcb. Y'wumsmrrutmrmm8*#
mffimdc{mrt*mmftssffi'?t $r'rt,sm yffiffifrtffive{#
wrtm ffi #{FVffi$'
flmttwrffi'}dVffie$"
fi'q$smrne.

The SundayTimes 2May 2005

FinnusHotelsand Resorts
Receptionistwanted
Requirements:
Minimum threeyears'experience
Knowledgeof at leasttwo foreignlanguages(Englishand Spanisha plus)
University Degree( in Tourismpreferred)
Pleasantpersonality,likes to work with the public
Multi-task oriented
Available to work night and weekendshifts
We offer:
Full-time contract
Retirementplan
Medical benefits
Nice work environment
Traveldiscounts
Competitivesalary

To know more

* *;*" Ymux*ma,tehtm$m
$**t$nm*.
frr"n'$mrmmt*m*"h
$rffifly*l

www.iss.stthomas.edu/studyguides/
www.iss.stthomas.edu/studyguides/wrtstr3.htm
www.bgsu.edu/offices/gsw/1 1Odesc.html
www.essays-express.com/
www.essays-heaven.com
www.trueessays.com/
depts.gallaudet.edu/englishworks/
writing/main/essay.htm
www.english-essays-help.com/englishTo2}essayVo20helplwritingessy.htm
www.mala.bc.cal-j ohnstoi/arguments/argument1.htm
www.essays-writing.com/
www.careerlab. comletters/default.htm
If you needto reviewsomegrammarpoints,havea look ar:BRCENA, E. & READ, T. (2001&20003) La
gramticainglesaa distancia.Madrid.UNED (2 vol. Solucionario)

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WARM UP: Haveyou ever had troubles in a hotel?

why?

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A)
Guest:Excuseme.
Receptionist:Yes?
Guest: I've just checkedin, but the room you gaveme is on the first floor overlookingthe highway,so the noise
is unbearable. I'd like to changeto anotherroom ifpossible.
Receptionist:I'm sory sir, but mostof the roomsareoccupied,andyour rateis the lowestone,so the roomswe
havefor this rate group are similar to yours.
Guest: But, listen,I can't sleepin this room.What can we do?
andwe couldchangeyou into anotherroom.
Receptionist:If you would like, you couldpay a smallsupplement,
Guest: Overlookingthe street?
Receptionist:No, don't worry, we haveone on the 8'hfloor for example,facingour patio,which is the quietest
part of the hotel.

1 m4" (Textbook)
ENGLISHlN THETOURISTINDUSTRY
Guest: Ok I'll takeit then.
Receptionist:In this case,I'll sendyou thebell boy to takeyour suitcases
and
showyou in.

B)
Receptionist:TheFour Roses,goodmoming?
Guest: May I speakto reception?
Receptionist:Speaking.
Guest: I was having a showerand the water went freezing cold. I had to get
out and my hair is coveredwith shampoo.Do you know what the matter
is?
Receptionist:I don't madam,but I'11sendour maintenancechief telcheck
your bathroomand repair the problem at once.
Guest:And what do I do with my hair?
Receptionist:Do not worry, madam.While we repairthe problem,you can
go downstairsto our hairdresser.We will take careof the bill.
Guest: Thankyou.

C)
Guest: This is room 304 speaking.Help me, please!I've seenan insectin my bed.
Receptionist:What kind of insect?
Guest: I don't know, I don't want to look at it. Maybe a spideror a large fly, or somethingof the kind. Could you
pleasecome immediatelyto kill this beastand changethe sheetsof the bed?
Receptionist:Yesmadam,we will comeupstairsat once.

D)
Receptionist:Reception,may I help you?
Guest: Could you sendthe housekeeperto my room?
Receptionist:What'sthe problem,madam?
Guest: The bed was madewhen I camein the room, but now that I was going to bed, I saw they forgot to put the
sheetson.
Receptionist: Oh, I'm sorry,madam.I'll sendthe housekeeperright away to take careof the problem.

uNr8r 1R 5
 Listeningcomprehension

ffi X. Affimce$mn
th*mw+,.ffffi$+$ffiffis

a) ln the first dialogue,what was the problem with the room?

b) How are they going to solve the problem in the seconddialogue?

c) What wasmissingin the room?

It's your turn!

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(Track30)
and ntonaton
Pronunciation
@ @
{S *. $*frmt*r.r Fffipffiffit
ffiruN thmf*fi$s}sryffiff pnmmRmffi
w#vm$to;n ff$tffi
sffiarmds I m:/" ffimy
f m / xnmd
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trffi$tft\#frff$erdRhwnv*

t E t l a zI

and AS are scarf

thanks can large department
happy Spanish similar departure
valentine cannot part enlarge

$ ?fi (Textbook)
INOUSTRY
ENGLISHINTHETOURIST
 Vocabulary

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s#Flt mffiflq
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w$th tfut
$$#{'{ft*}irft$-}Ti phmr-l*tfi'tr.t{ +
i*r w,"}...;=z==$:F*rru $$g**r+$mh
il}rff##{,$iffi# s#il$$.ffiilr{rffi;

1. Este telfono tiene una avera.+ This phone is out of _.

2. Se oye muy mal. lLalnea est mal. + This is a very bad _.
3. Me ha dado una extensin que no era la que yo quera. -+ I got the _ extension.
4. No me han dado el nmero que ped. -+ I was given the number.
5. He llamado varias veces y no contestan.-+ I've phoned severaltimes with no
6. No contestan.-+ There's no _.
7. Debo de haberme equivocado de nmero. -+ I must have _ the wrong number.
8. Me sale un mensaje de que el nmero marcado no existe. -+ I'm getting the 'number signal.
9. Se ha cortado. -+ We were cut
10. No consigo comunicar. -+ I can't get _.

] m. ffi*rrm*t thm #m$$mtqr$mg

mm*tRmr*tr#ffi*n wJful#&T
ffiffiffiffirfrffittrk*
fu*xmhww'ramtrmc$mmmd, sm thmt
q+q${*hdffifrffiffits
thwpewr* fum**mrmfi*ff]ffiffitlw# w$tPrw$s$'ffiffiffi{$Hmffiffip*xnilmk
sffiffit#r"}#ffis:
-Me pone por favor con la extensin684I? -+
l. Could I pleasehavethe extension6841?
2. Can you give me the extension684I?

-Me podra conectarcon Ia Dra. Brcena,por favor? -+

3. Could you put me acrossto Dr. Brcena,please?

-Es steel nmerode la Dra. Brcena? -+

4. Is that the Dr. Brcena'sphonenumber?

-Podra hablar,por favor, con la Dra. Varela?-+

5. Is Dr. Stevenshereplease?
6. CouldI pleasespeakat Dr. Varela?
7. I'd like to speakat Dr. Varelaif she'sthere,please.

-De partede quin?-+

8. Who's speakingto?
9. Who's callingat, please?

-Volver a llamar ms tarde.-+

10. I1l try lateragain.

-Llamar ofravez dentrode un rato si no le importa.->

11. I'll call backin a while if that'sOK to you.

-Podra dejarle mi nmero y decirle que por favor me llame cuando llegue? -+
12. Could I please leave my number with you for she to call me back when she arrives?

-Le llamo desde una cabina. -+

13. I'm phoning at a callbox.

-Le llamo desde Oviedo, el norte de Espaa. -+

14. I'm phoning you from Oviedo at the north of Spain.

uNtrI $ #H
 Reading

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Operator: London Tourist Office. How can I help you?

Tourist: Hello, I am a Swedishstudentphoningyou from Stockholm.I'm planningto go to Londonin a
couple of monthsand wonder if you could help me sort out my trip.
Operator: Hang on, please.I'll put you throughto our StudentBureau.
Tourist: Thankyou.
Officer: Hello, StudentBureau.Can I help you?
Tourist: I'm a SwedishstudentandI intend to visit London in August. I think maybeyou could help me
organizemy trip and staY.
Officer: What sort of helP do Youneed?
Tourist: Let me see,I've got a list herewith all the things I wantedto askyou. Yes,fi.rstof all, wherecan
I buy a cheapticket?
Offlrcer:What kind of ticket?
Tourist: A ticket for a retum flight to London.
Officer: I see.Well, I'm sorry; I don't think we canhelp you with purchasingintemationalticketsof any
kind. The only advice I can give you, prior to your trip, is to visit your local Tourist Bureau' There
you shouldget your ISYP Card, althoughyou can also do that here when you arrive.
Tourist: My what, sorry?
Officer: The InternationalStudents& Young People'sCard; althoughI'm not surethat you can get any
discountson flights, but it will surelyhelp you get discountson accommodationand entralce tickets
to public places.
Tourist: That soundsvery interesting.Is there anything else I should know? Any other discountcard I
could get?
Offlrcer: Well if you are going to need accommodationwhen you arrive in London you should get an
accommodationbrochure.There is anotherone on things to do here: current exhibitions,museums,
etc.
Tourist: Could you post the brochuresto me in Sweden?
Office: I'm sorry, but we don't sendtourism information in the post.You can pick it up yourself when
you come to London or havea look at our web page.
Tourist: OK, I'l1look all the information up on the Web.Do I haveto do the bookingsmyself?
Office: Well, we can do that for you but it is betterthat you are herein personin casethereis something
to discuss.I think it would be much easierif you bookedeverythingyourself'
Tourist: Thanksvery much.You've beenvery helpful.
Office: Thanksfor calling. Bye.

Notice that all the expressionsof politenesstypical of this medium differ somewhatfrom the onesusedin written
English,evenin personalcorrespondence. Being a task-oriented phonecall, i.e.,a phonecall madewith a specific
pufposeon both sides,the interventionsare all aimed at one specific goal, known to a large extentby both sides,
despltettrefact thattheyhavesurelynevermeteachotherbefore.This meansthatminimum backgroundinformation
is neededandit is possibleto economizea numberof queriesandexplanations. After readingthe text, look up in
a (preferablymonolingual)dictionaryany wordsyou do not understand.

"$ ENGLISHlN THETOURISTINDUSTRY(Textbook)

ffiffi
 Understandng
the text

I m, Ammwmr
thmmw ffi$rthw f#s
ro{*ffiffitfifl}$rs
a) What is the purpose of that call? (The caller is a student who is planning to go to London in a couple of
months would like to get some help)
b) Is he going to buy a one way ticket? (no, a retum ticket) l

* fi}rm*tfl*wH{,}i.frfi'kfr\ffiw$*e$p*
m$ffimgfrmh $**"*;$$.${mu.mmt
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,&m*wantm6*fiw
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ffiffimkm
h\$ [h$r] s#ffitffimflffisfmfl$++1ru]*gt
#ffifl:$tffi tr$H$#,

ASKING FOR A PREFERENCE:

1.What do you like doingbestwhen you areon holiday?

EXPRESSINGA PREFERENCE:
2. What I like betterthananythingelsewhenI'm on holidayis readinga book quietly in front of the sea.

EXPRESSINGADISLIKE:
3. We havegone off the idea of cycling aroundthe BasqueCountry.

ASKING FOR SOMEBODY'SINTENTIONS:

4. What do you havein mind for the rest of the programme?

EXPRESSINGINTENTIONS:
5. We studyTourismwith a view to settingup our own businessin this field.

EXPRESSINGWILLS:
6. They arelongingto go to Australia,but they cannotafford it just yet.

ASKING FOR PERMISSION:

7. Is takingphotographsallowedinsidethe gallery?

GIVING PERMISSION:
8. I haveno objectionat all to your recordingmy children with your video camera.

REJECTINGPERMISSION:
9. It is strictly forbidden to carry weaponsin this camp.

EXPRESSINGAGREEMENT:
10.Of courseI shallbe happyto makeall the commentsin bothlanguages.

i; t , ffi
 31)
@@l Speaking(Track32,KeyTrack
ffi'* i'-iii**rlTi:lititili]${;*$f:'}$*t"i,ii.!'$;ji;+,tr.ffl*t-}.{.sr".t1;i$.{.+\i{:ili}$$-ft*f-*'==:+*:':'..'.}:]]i:i;=.:;''i!.
4ir,l61i.:i+li*lq.""f.flqlq'l..,ij*'!|:[i.ei.{ji.I.j,l}t".il.{}-*,1t}!'J$i]:i.ti:$]|tti}ftt+*+l$t**;'rg:

Situation:
A telephone operator at thefront desk answers calls from diJferentpeople who leave messagesfor the hotel
auests.

A) Caller: This is his mother.

Operator: Operator: ..........'l
Caller: Could I speakto Mr. Osikawa,please? Caller: He shouldn't forget to go to the departmentstore
Operator: . . . . . . . . .?. and buy the coffee pot which broke last month, and he
Caller: No, I don't. He must have checkedin about half has to wear his coat and scarf as I've seenon TV that
an hour ago. the weather in Chicago is extremely cold.
Operator: O p e r a t o r :S o . . . . . . . . . . . . . . .
Caller: Thank you. Caller: Ok. But tell him to call me anyway.
Operator..... ..........................? Operator:
Caller: I'd ratherleavea message.Tell Mr. Osikawathat Caller: Thank you very much young lady. You're very
Mr. Higuchi called him and... kind.
Operator: ..........? Operator:
Caller: Yes H-I-G-U-C-H-I. And that he should call me Caller: Bye.
as soonas possibleto set up our meeting.
Operator: D)
Caller: As soon as possible. Caller: I'd like to speakto Mr. Lpez
O p e r a t o r :A s . . . . . . . . . . . . . . . ................? Operator:
Caller: I think so, but just in case,be so kind as to write C a l l e r :T h i s i s h i s w i f e .
it down. lt's: 92 8320033. Operator:
Operator: Caller: Yes,please.He is an idiot ashe hasleft the main door
Caller: That's corect. openand someonehas stolenmost of our belongings.
Operator: He has to call the police and give a statementof the
Caller: Thank you. robbery for the insurancecompany. Did you get it?
Operator:
B) Caller: Yes becauseof him.
Caller: Is Mrs. Diana Erpensisin her room? Operator:
Operator: Caller: Write it down, please.
Caller: Yes, that might be a good idea. Tell her that Operator:
she should come tomorrow morning at 8 to our Caller: And tell him to call me at once.
headquartersto sign the contract. Operator:
Operator: Caller: At once.
Caller: Yes,l'm SarahTerguson. Operator:
Operator: ..........'l Caller: Good-bye.
Caller: No, thank you, she alreadyknows it.
Operator: ..........? E)
Caller: She knows it as well. Thank you. Pleasemake Caller: Could you connectme to Linda Boss,please?
sure shegets the messageas soon as shecomes. Operator: ..........?
Operator: Caller: Yes,please,tell her that Gerardcalled her just to
Caller: Bye. say I love her very much and I'm missing her.
Operator:
c) Caller: Very much.
Caller: Could I talk to John Smith? Operator:
Operator: Caller : Thanksgoodbye.Ah, andhappyValentine'sDay !
Caller: Could I leavea messagethen? Operator:
O p e r a t o r :O f . . . . . . . . . . . . . . . . Caller: Good-bye.

ll{i iie rounrsrTNDUSTRv

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 Usefulsentencesin context

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$'#$s'q##{,q"F
wflmgi'gtrd# ffimff
s.$ff{}$ffi*$_H"

1. Graciaspor su rpidarespuesta.

2. Parece que lamentablemente mis palabras han sido interpretadas en un tono distinto al que era mi intencin.

3. Lo sientosi es as.

4. Confo en que no le importe que intentedar repuestaa los puntosque cubreen su escrito.

5. Sinceramente,espero no representar ala "pomposidad de la direccin del hotel"

6. Confo en que me concedala capacidadde describirel hotel y su casocon cierta objetividad.

7. He examinado en profundidad los detalles de su estanciay estoy de acuerdo con usted en que stano ha sido
en absoluto idnea.

8. Espero que esta carta ayude de alguna manera a concluir el asunto.

9. No es queproporcioneestosdatosparacontradecirlos hechosrelacionados
con su estancia.

10. Proporcionoestainformacinparaofrecerleun cuadromscompletodel enormeesfuerzode estacompaa

por ofrecerun selicio de primeracalidad.

uNrr8 $ffix
 Reading

ffi * 1" ffiwffid {nx*"

th:*f*f,*cw+tr+g

,/
The importance of telephoneskills

Telephoneskills arevery importantfor the staffworking in anycompany,but especiallyfor thoseworking

at hotels,restaurants, etc. The personwho picks up the phoneis showingwho the companyis' Some
times,a not very polite secretarycanruin a businessdeal,andan unfriendly receptionistcanbe the cause
for somegueststo changetheir accommodationthe next time.

On the contrary,if the voice a client hearsspeaksslowly and clearly in a very polite and friendly way'
that client will be positively predisposedtowardsthat business.

When answeringthe phone,the first thing people should do is identify the companyand themselves.
Then offering help to the caller: Marriot Hotel, SarahSmith speaking,may I help you?

To be more friendly, psychologistsrecommendto smile at the client while he or she is telephoning,as

althoughthis smilecannotbe seen,it canbe felt andcontributesto a friendlier atmospherebetweenthem.

Try to keep a formal register.Always sayplease, thankyou, call the clients by their family names
(Mr. Smith,Mrs. Johnson),and add madamor sir atthe end of the sentences.Use the conditionaltense
for requiring information, names,etc. Use expressionssuchas:

CouldI haveyour name,please?

sir?
Wouldyou like to leavea message,
Wouldyou be so kind as to give meyour telephonenumber,please't
Couldyou possiblywait until 3 o'clock?Mr. O'Hara told me he would be backby that time.
you like to waitfor a coupleof minutesor shall
I'm sorry maclam,but Mr. Peres'line is engaged.Would
I ask him to call you backwhenhefinisheshs conversation?

The telephonisthasto carefully listen to what the client is saying.It could be useful to take down some
notesduring the conversation.At the end of it, he or shewill repeatthe main points so that the caller
confims what he or shehas well understooc'

After the call, some action must be taken in order to satisfy the client's needs.It might be solving a
complaint,or giving someinformation,preparingthe bill, sendingthe housekeeper, or taking a message.

When taking a messagea very clear procedurehasto be followed:

1. Write your own nameon a piece of paper'

2. Write the exacttime the personcalled.
3. Ask his or her nameand write it down. "Mr. X has already
4. Ask his or her telephonenumberfor further contact,evenif the personsays
got it", as sometimespeopleleavetheir agendasat home'
5. Listento themessage lhoroughly.Repeatthemessage andwrite it down.

Ask what the personwantsyou to do (askhis friend to call him back,just leavethe message.
etc.)

w.ns

(rextbook)
t lq'# infrsx line rounlsr INDUSTRY
 Understandingthe text

* * *. Arumruwr ffim$f'T#$#r,#vt*rr*g#.w't"
t*'c**mffiffi@sq*ffits

a) Why are telephone skills so important for a company?

b) In which way should people speak when talking on the phone?
c) If you worked at the Hilton FontainebleauHotel, how would you greet the guestswho called you?
d) How could you transform the blunt question "what do you want?" into a more polite one, appropriate for
telephoneconversation?
e) How would you addressa guestcalledAlbert Twosteine?

0 What would you sayto a callerwho triesto reacha guestat your hotel,but the line is alwaysbusy?
o) How would you askfor a caller'stelephone number?
/
h) What is the procedureto follow when a client calls?
D Haveyou had any goodor badexperienceson the phonewith peopleyou didn't know?Tell us aboutthem.
Read the following information about how to make a telephonecall from your hotel room:

Reception dial9
Outsideline dial 3 + numberfor local calls/ + city code+ numberfor nationalcalls
Room to room dial 2 + room number
Long distancecalls dial2ll + country code+ city code+ number
Collect calls * dial 901
For other enquires dial 003
Wakeup call dlal 293+ room number+ the time you wish to be awaken

x Also "transferredchargecall" (8.E.)

^$'trm
* U*" tm**lp$"rmv*m \dhrffisfl$rrtffitrtoffi{$ft{$w
ierusmm$$**ris.th$rh r'ffiHs$L*qH{}*rmw#
tfuw tdsflg**
"flrV
$ ## F"ffi ffi$#,#t"tq3$-.
fiTlr"$ t+r sci$*\,r# t tt*+*n*.m
"

a) When was the telephoneinvented?

1 ) inl814 2) inl958 3) in 1789

b) Who was the inventor?

1 ) Alexander G. Bell 2) Thomas Edison 3) Abraham Lincoln

c) Washe the only one who inventeda deviceto transmitthe voice electrically?
1 ) Yes 2) No, therewere many more at the time
1 t He had a legalbattlewith ElysaGray but Bell patentedthe inventionfirst

d) What did peopleuseto communicate30 yearsbeforethe inventionof the telephone?

1 ) smokesignals 2) telegraph 3) messagepidgeons

e) Which in your opinionis the greatestadvancein communicationtoday?

l ) cellular phones 2) the Internet 3) there is nothing such as the telephone

uNrrI '$
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 Grammar

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tS. f,*p*.ttryirtl*+,lru \s#flFn"d$
si$#{"T'[lr.mn*vsv**;t# =!*#6es.$tE#\rffiV
mu*fu*r#cn*:* **'mp*r'H*mt
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Tf,+er*6it[ *]ffinffis.]ffti['11#
{*#trfl$,+ VffirJ.{$'bs
x,+-rflttri$-] t* e*+em+u*ffiiil{ft{'#
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#fl #r'ffit ilrt6"9$$mi'r"

Clausesof time
after,as, before,since,once,until, when,whenever,till, while, whilst, now (that), as long as, as soon as,
immediately(that), directly(that).
WhenI wentto bed,shewasstill working.

Clausesof place
where,wherever
Put your suitcasewhereveryou like.

Clausesof condition

if, although..., even if, even though, unless,provided that, f only

If I had enough money,I would buy a boat.

Clausesof concession

although, though, however,no matter (that), even though, while, whereas

No matter how important it is, you can leave it.for tomorrow

Clausesof reason

because,since, as, seeing lhat

I went to ltaly becauseI like monuments.

Clauses of purpose

that, so that, in order that

I Jinished earlier to catch the bus.

Clauses of result

thal, so that
She was so pretty that she became a top model

Clauses of manner

as, as if, how

She doesjust aslhow she likes

Clauses of proportion

AS
As I had more experience,I learnt to cope with dfficult clents.

Clauses ofpreference

rather than, sooner than

Rather than stay in Spain, I' d trefer to work abroad.

'T:$+ ENGLISHlNTHETOURISTINDUSTRY(Textbook)
i* .tu [*t:umr#vs# gsfl#g]]#r+i'.fr{:lfls. wffir#s *'iifrfl$tarutt$re gm6mm
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ws{f,f"t trrtr*:tqpi"r.
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#d fummmumm "rm
frq*+*t[er* [$: rm]{"+ii'*ci
wd;$"fi$ in th*v *!*r.

Operator: LondonTouristOffice.How canI help you?

Tourist: Hello, I am a Swedishstudentphoningyou (1)_ Stockholm.I'm planningto go to London

(2)_ a coupleof monthsand wonderif you could help me sort (3)- my trip.

Operator: Hang on, please.I'll put you (4)_ (5)_ our StudentBureau.

Tourist: Thankyou.

Officer: Hello, StudentBureau.Can I help you?

Tourist: I'm a SwedishstudentandI intendto visit London(6)_ August. I think maybeyou couldhelp
me organizemy trip andstay.

Officer: What sort (7)_ help do you need?

Tourist: Let me see,I've got a list here(8)_ all the thingsI wantedto askyou. Yes,first (9)_ all,
wherecanI buy a cheapticket?

Officer: What kind (10)_ ticket?

Tourist: A ticket for a returnflight (11)_ London.

Officer: I see.Well, I'm sorry;I don't think we can help you (12)_ purchasinginternationalticketsof
anykind. The only adviceI cangive you, prior (13)_ your trip, is to visit your local TouristBureau.
Thereyou shouldget your ISYP Card,althoughyou can alsodo that here(I4)_you arrive.

Tourist: My what, sorry?

Officer: The InternationalStudents&Young People'sCard;althoughI'm not sure(15)_ you can get

any discounts(16)_ flights, but it will surelyhelp you get discounts(17)_ accommodation
andentrancetickets(18)_ public places.

Tourist: That soundsvery interesting.Is thereanything(19)_ I shouldknow?Any otherdiscountcard

I could get?

Officer: Well if you are going to need accommodationwhen you arrive (20)_ London you shouldget
an accommodation brochure.Thereis anotherone (21)_ thingsto do here:currentexhibitions,
museums,etc.

Tourist: Couldyou postthe brochures(22)_me (23)_ Sweden?

Office: I'm sorry,but we don't sendtourism information(24)_ the post.You can pick it (25)_
yourselfwhenyou come (26)_ Londonor havea look (27)_our web page.

Tourist: OK, I'll look all the information(28)_ (29)_Web. Do I haveto do the bookingsmyselfl?

Office: Well, we cando that(30)_ you but it is betterthatyou arehere(3 1)_ person(32)_ case
there is somethingto discuss.I think it would be much easier(33)___ you bookedeverything
yourself.

Tourist: Thankyou everso much.You'vebeenvery helpful.

Office: Thanks(34)_ calling.Bye.

U N I T8 !,;ill
 Real life

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1. I'm going to call Peterto tell him to go to the supermarketand buy somemilk before they close.
2. Oh damn,my batteryis low. It's failing. I won't be ableto makethe telephonecall. Haveyou got a battery
chargerfor me to chargeit up?
3. What makeis your cellularphone?
It's a Nokia.
Oh, I'm sorry,mine is a Siemens,andI'm afraidthe connectionis different.
4. CouldI useyoursthen?
5. Oh, I've got a pre-paidcardandI've got no creditleft.
soI canuseyour batterywith
6. Oh, really?Ah, I've got a brilliantidea.Let's changethe chipsof the telephones
my chip. It won't costyou anything.
7. OK then.Here you are.
8. I can'tbelieveit! I can'tmakethephonecall.I'm out of range!
yourselfandbuy the milk? You'11be quickerif you do that.
Listen,why don't you go to the supermarket

$ Sffi ENGLISHlN THETOURIST (Textbook)

INDUSTRY
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The telephone

From A. Bell 's first telephonein I874 to the latestcellularphonesandPDA, thetechnologyin communication
has experiencedtremendouschanges.
Only a few years ago, the cellular phone consisted of a heavy suitcaseand a cucumber-sizeterminal. In
additionto theinconveniences of thesizeandtheweightof theinvention,theprice wasoutrageouslyexpensive.
The first modelsin the late 80scostabout 6,000 .
Nowadaysyou canfind all kind of cellularphoneson the market.They havecontinuouslybeenmadesmaller
andsmallerwith morein-built components. Nowadaysyou canhaveyour agenda,calendar,notes,calculator,
videocamera,photocamera,watch,alarm-clockin a deviceof lessthan100gm whichis smallerthana child's
hand.
Thepopularityof thecellularphoneis suchthateveryonehasto haveone.Kids, adults,old people,handymen,
aftists,etc.We do not rememberwhat we did beforethe cellular phoneera.
The problemin fact is the excessof telephonesin society.You might haveexperienced beingin a restaurant
and after hearinga mobile phoneringing, 50 people,including yourself are openingtheir handbagsand
looking for the phone.Of coursethis hasbeensolvedby choosinga particularand specificmelody which
allows you to recogniseyour own telephonering. This has causedevenmore of a mess,as a public place
is now convertedinto an orchestraplaying at differenttimes salsa,classicalmusic,pop andcountry,in fact
music of all kinds.
Peopleshouldtake a courseon tele-etiquette,as I can quote a coupleof things I hate observingthe people's
behaviourin front of the phone.Someof theseare:
- The parot. We all havea friend who cannotstop talking, especiallyif you are the one who is calling her
on her cellular phonesayingyou'll be 5 minuteslate becauseyou are stuck in a traffic jam.
- The last-minutecallers.Thosewho board the plane talking on the phone and before taking off keep on
talking unlessthe flight attendanttells them to switch the machineoff. They do not know that they put
the lives of all passengersat risk, as the wavesproducedby the cellular phonescan causeinterference
with the flight instrumentsand accidents.
- The emergencyroomers.Those who accompanyan ill personto the hospital emergencyroom, where
signsof"cellularphonesforbidden"areall overtheplace.Theyignoresuchsigns,andin frontofeverybody
call all their friends andrelativesfrom their mobilesto tell them aboutthe healthof the sick person.They
usually shoutbecausethey talk to their relativeswho seemto live very far away.They also do not care
aboutthe interferenceon the medical equipmentwhich can result in the deathof their grandmotherafter
the heaf aftack,asthe machineregulatingthe pulse can malfunction.
- The phone-on-wheels. Thosewho areusingthe phonewhile driving,especiallyon bends,or dangerous
situations.If they passnear a traffic policemanthey drop the telephoneand pretendto scratchtheir hair.

| *W" &mmwmy qil$ffisfl#ilrs:

tfummw

a) Have you got a cellular phone?

b) When did you get it?
c) When wasthe first time you got one?
d) Write aboutits advantages
and disadvantages.

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Hotel operator:The Holiday Cottage,canI help you?

M r T s u j i i :. . .
Hotel operator:Whois callingplease?
Mr Tsujii:...
Hotel operator:Who shallI sayis calling?
Mr Tsujii:...
Hotel operator:I'm sorry,Sir, but I'm afraidI can't find that namein my records.Do you know her room
number?
M r T s u j i i :. . .
Hotel operator:oh, I apologize.My mistake.Hereit is. I'll put you through right now.
MrTsujii:...
MissBoot:...
Hotel operator:Hello, Madam.I havea call from Kyoto for Miss Perkins.
MissBoot:...
Miss Perkins:...
Hotel operator:I've got Mr Tsujii from Kyoto on the line for you'
Miss Perkins:...

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style.
Make all the necessary changes to adapt the conversation to the written medium and the indirect
'the
Maintain the formal tone and try to avoid tiresome repetitions like tourist said thank you to the operator' and
'yes" etc.:
then the officer said hello and asked if he could be of any help and afterwards the tourist said

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phone
Make it coherentandcredible,providingall the informationthat is strictlypertinentto the purposeof the
call.
waswell plannedin advanceon the part of the
so that it showsthat the conversation
Structurethe conversation
caller.
'sound
Be courteousand firm in your responsesand try to introduceall the phraseologythat makesa speaker
English'.
Underno circumstances must ),ouattemptto composethe text by thinking of somethingto sayin Spanishand
it word by word into English.
translating

(Textbook)
! j.t,,i1 ENGLISHlN THETOURISTINDUSTRY
 rsksandproiects
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Imagine you are the General Manager of an Airline. Your employees have to deal with many complaints from
passangers.Some are nice and some are not.
Write a document with the necessarystepsthey have to follow when they receive a complaint.
You can do it alone or discussit with a group of classmates.

Steps:
. Brainstorm some ideas. Imagine some real casesand the suitable way of acting to solve the problem.
. Consider the relevant ones.
. Put them in order of importance.
. Produce the document.

To know more
't:
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,j {,:it}i:t trrtl'r'|trril't"l+tl'lu+I1.,*.''t
{['{:Ii"tI

www.netc.org/earlyconnections/pub/sec5.pdf \
www.healthy.netflibrary/interviews/ferguson/figdbdy.htm
careercenter.tamu.edu/Students/S1/S1H1.shtml
www.library.uni.edu/instruction/coursedirectory.
shtml
www.ju.edu/academics/undergrad_communication.asp www.aqa.org.uk/qual/pdf/qualifications.pdf
www.bnet.com/abstract.aspx?scid=I 798&docid=85687
homepages.pathfinder. gr/web06090
www. seaade.org/vnseaade/files/programme.pdf
www.uwstout.edu/programs/msht/adm/msht_adm*app.pdf
www.frontiersj oumal. com/ is sues/vol9/vol9-07_isabelligarcia.pdf
www. sidestep.com/careers/prod_mktg. html
www.rocksforkids.com/FabFours/OralVisual.html
If you need to review some grammar points, have a look at: BRCENA, E. & READ, T. (2001 & 20003) La
gramtica inglesa a distancia. Madrid. UNED (2 vol. Solucionario)

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U N I T8