Example A:

Super CB Process Effectiveness

Assessment Report
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3 Site: Somewhere Site 4
Organization: A Customer Limited OIN: 6123456789
Wisteria Lane, Somewhere

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PEAR Number: 02 Audit Report Number: #1 Issue Date: 25/12/2011

8 Process Name: Purchasing

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Process details, including associated process interfaces:
Inputs: Approved quotation, engineering definition/drawing, purchase requisitions computer or manually
generated, manufacturing schedule, delivery schedule, customer sourcing requirements.

Process activities: Maintain the Approved Supplier Listing, Create Purchase Orders, Manage subcontract
services, generate pick tickets/pick stock/issue stock, receive and inspect purchases and issuing, packaging
and delivery of finished products.

Outputs: Approved suppliers, purchased materials and parts, completed subcontract services, stores stock for
manufacturing, stock issued to manufacturing, records of: goods received (including C of C and Mill
Certificates), stock and completed purchase orders, shipped items delivery notes / records, C of Cs and EASA
Form 1s (8130s), supplier performance data.

Process interfaces include: Engineering Production Engineers, Contracts Department Sales personnel
Suppliers (sales, quality, transport), Manufacturing - Production Manager/personnel, Accounts sales and
purchasing ledger staff, Customer Goods receipt / transport Internally within process Buyer, Goods
receiving staff, Shipping staff, Inspection, transport personnel

Other Observations: The risk management model indicates Purchasing is a high risk process with a high
impact and a medium likelihood.
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Applicable 9100/9110/9120 clause(s):
6.3, 6.4, 7.1.3, 7.4 (including 7.4.1, 7.4.2, 7.4.3), 7.5.3, 7.5.4, 7.5.5, 8.2.3, 8.3, 8.4, 8.5.2

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Organizations method for determining process effectiveness:

A Customer utilises the following metrics to determine process effectiveness:

1) Materials/services received by Required Date Target 98% schedule adherence

2) Approved Suppliers must have performance scores in Acceptable range Target 95% in Acceptable range
3) Manufacturing Orders picked and issued to schedule Target 98% schedule adherence
4) On-time in full delivery to the customer - Target 100% schedule adherence
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Auditor observations and comments supporting process effectiveness determination:

Observations: All process steps were defined as part of the companys QMS and implemented. The Purchasing
Department formally translates customer orders into Requisitions through detailed daily meetings with Inspection,
Production and management as well as using the computer system. Subcontracted activities are monitored and
controlled and only approved sources are used. Incoming inspection reviews orders against P.O requirements in a
timely manner.

Feedback from customers routinely indicates that products consistently meet all customer requirements and are
usually delivered on time. One customer complaint has been received in the last year. The complaint was seen to
have been effectively addressed.

Samples Reviewed:
Customer X order U1 5/4500133227-1, job card W027505, part/drawing P0116203-02 issue 0200.
Aluminium alloy 6082 T651 on PO P006198 from A Metal Sockist on C of C 1234578 and Aluminium Mill Cert
00987321.
Customer Y order 27254, job card 023456, part/drawing A-1 6789 issue 2.
Stainless steel 7S80 on POs P005501 & P006206 from A Metal Sockist on C of Cs 0400409703 & 0400385139 and
casting mill certs 27180 & 27184 and Steel mill cert 00229988/1.
Customer Z order U1 6/4500132506-2, job card W027259, part/drawing P0025252-03 issue 0402.
Aluminium Alloy 6061 -T651 1 on PO P006173 from A Metal Sockist on C of C 0400409703 and Aleris mill cert
93204/01.
Electroless Nickel Plate 1 0um on PO P006170 by The Plating Group on C of C 272374 with Plating Test Results
Report AD2501.
Customer A order 27029, job card W023644, part/drawing HA-3793-36-EFA issue 2.
Aluminium Alloy 7075 T6 on PO P006169 from A Metal Stockist on C of C 12837 and METAL mill cert L3750.
No adverse issues were identified from the samples audited.

Comments: The process for Purchasing is fully implemented as intended and evidence indicates that the process is
mainly effective. The Purchasing process has streamlined the Approved Supplier Listing from many to a
manageable amount. 100% of Suppliers are in the acceptable range as defined by the metrics for this process.
Late deliveries or those suppliers not meeting Required Dates are discussed at daily meetings by Purchasing, Top
Management, Production and Quality and a sample showed that effective actions are being taken for each
occurrence. This is a new metric for this process and as such has limited data at this time but current evidence
indicates A Customer has good control and action plans in place for dealing with suppliers not meeting the objective.
Current performance is at 93% and rising. The computer system is still new and the company is still learning how to
collect data electronically. Manual systems of collection remain in place until the computer system data can be
verified and deemed effective by the company. Current performance for goods receipt is averaging 98%. On Time
Delivery In Full is currently averaging 98% but was seen to be improving overall. Improvement actions plans were
seen to be in place identifying causes for each delivery failure and monitored actions are being carried to improve
the process. The rising trend on this measure is evidence that action plans are in the main effective.

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Statement of Effectiveness Level:
The process is:
1. Not implemented; planned results are not achieved.
2. Implemented; planned results are not achieved and appropriate actions not taken.
3. Implemented; planned results are not achieved, but appropriate actions being taken.
4. Implemented; planned results are achieved.

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Auditor Name(s): Auditee Representative Acknowledgement
Joe T Auditor Name: A N Auditee

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Signature(s): Signature(s):

Joe T Auditor A N Auditee