Working life (e=u1} Projects 12-47) Leisure time 18-23) Services & systems Customers 30-35 Guests & Visitors (sai) Security [aa-a7] Working together [ae-s3 Introduction fod re Describing work rewarding, stress challenging, et. Projects ahead of ‘Schedule, meet the descing, tearmwork, resources, etc, Worksite balance take time oft, werk latina, relaxing, ‘Service ‘comenien, user friendly it allows me £0. ts ‘Business travel hospitality venue, check in, etc. Security at wore safeguard against prevent .. fam, secunty breach, ste. ‘Teamwork and partneshies| {el forces, sls ete. cen eS Socializing Introductions and saying what you do Mectings Updating and ologating tasks, Exchanging Information Taking about leisure Exchanging contact details Presenting Explaining how something works ‘Comparing new with old Exchanging Information Getting information Making and changing arrangements Socializing Welcoming visitors Presenting Explaining and asking about changes: Meetings Presenting and discussing plans ey er Howto interest How to start and end phone cals How to end 2 conversation How to Introduce Information Howto starta conversation on the phone How to make and respond tooffers Howto introduce ‘and respond to news Howto encourage een Past simple and present perfect Comparative ‘rms Present simple and continuous for future use Obligation, ‘necessity, and prohibition Presont perfect simple and continuous, Connectors “Talkng about the future = going 0, wil and modal verbs ‘case sity Speed netnocking Activity Corridor conversations game case study Managing customer Teedback case study Improving ata security| eee talk about your work and responsibilities introduce yourself and others express interest in conversations talk about routine activities talk about projects Update and delegate tasks start and end phone cals talk about curent activities talk about your worksite balanc talk about your kes and distle exchange contact details fend conversations politely talk about past experiences talk about services and systerr ‘explain how something works Introduce Information| ‘make comparisons talk about customer service ‘et information ‘make and change arrangement ‘start a canersaion on the phon talk about the future ‘manage customer feedback talk about business travel, welcome visitors ‘make and respond to offers {alk about work rules and regulations talk about security in the workplace ‘explain and ask about changas inlroduce and respond to news talk about change and ‘consequences at work talk sbout working in tearns present and discuss plans ‘encourage people talk about your future gpais10 ii 2 13 14 15 Logistics 54-59 Facilities wa Decisions (cei) Innovation 7) Breakdown 78-83) Processes |[s4-89) Performance (90-95) ett es ea ee aac ec Logistics ané Exchanging Howto leave Reported supply chains information voicemail speech warehouse, Placingand message Invenio, in/out of handling orders stock, et. Describing place Meetings Howto link Nouns and of work Making ies ‘uentitiers welhequipped, suggestions and ‘ramped, ete. recommendations Adverbs + adjectives Decision-making Meetings How tobe Fist and put fawari an idea, Partcipatingin a persuasive second droid cononation, discussion conditionals ee Innovation and new Presenting Howto —_‘Superative ideas Giving formal respond. forms come up with, presentation ——_tofcult concert, prototype, ‘questions and et comments Breakdowns and Exchanging How to check _Adice and faults information someone recommendation let someone down, Discussing Understands faoand enough incompatible, problems unreiable, et: Processes Socializing How to get Passive forms basic procedure, Planningfuture someone's first ofa, having contact attention done... ee. Personal qualities Meetings How to give Past continuous enthusiastic, Appraising feedback and past dependable, performance and perfect creative, ee. setting objectives Factfinding and Meetings Howto Contrasting achievement Reporting back generalize language a significant breakthrough @ real trump, ee Practice files [102-133] | Information files (135-146 Inegular verb list [334] | Audio scripts [a7-159 Case study Sehinga logistics probiem Aetivity The decision game Case study Managing 2 breakdown in ‘case study Giving 2 success presentation oucmr talk about logistis and supply chains place and handle orders * leave avoicemall message ling report problems or disagreements describe your place of work ‘make suggestions anc recommendations talk about work Facies talk about decision-making patticipate in discussion be persuasive talk about future possibilities talk about innovative ideas ‘ge 2 formal presentation respond to dificult questions ‘and comments ‘alk about extremes talk about breakdowns and faults discuss problems and offer advice cohack someone understands advise and recommend tall about processes ‘make and change future plane get someone's attention describe processes, talk about personal qualities appraise performance and set objectives sive feedback tall a stery talk about past events talk about achievements report back on and evaluate research * generalize * use contrasting language squ9}U09