LEAVING A LEGACY

I acknowledge and agree that the examiner of this assessment item may, for the purpose of marking this
assessment item: share this assessment item with another Griffith staff member; and/submit this assessment item
to a text-matching service. This web-based service will retain a copy of this assessment item for checking the work
of other students, but will not reproduce it in any form. I understand I must abide by Health and Safety requirements
of the internship organisation, I must keep confidential any information about the organisation that is not public
knowledge, and I understand that anything I produce that uses my intellectual capacities, is for the free and
unrestricted use of the Organisation. I, hereby certify that: except where I have indicated, this assignment is my
own work, based on my personal study and/or research. I have acknowledged all materials and sources used in the
preparation of this assignment whether they be books, articles, reports, lecture notes, or any other kind of document
or personal communication. I have not colluded with another student or person in the production of this assessment
item unless group work and collaboration is an expectation of the assessment item. This assignment has not been
submitted for assessment in any other course at Griffith, or at any other University or at any other time in the same
course without the permission of the relevant Course Convenor. I have not copied in part or in whole or otherwise
plagiarised the work of other students and/or other persons. I havent made this piece of work available to another
student without the permission of the Course Convenor.

I understand that at anytime during the internship if there is anything that concerns myself or makes me feel
uncomfortable I know that I need to contact my assigned Academic Advisor or the Course Convenor to discuss
any issue/s I may have to receive appropriate guidance.

I Olivia Day, confirm that I have been informed by my community partner of the following procedures when I am
at their work place: Emergency procedures. Fire procedures and location of fire extinguishers. Location of their
Health and Safety policy and procedures. Arrangement for first aid including first aid officers, location of first aid
kits, and accident/incident reporting procedures. I have been instructed on any equipment I will be required to use.
Any relevant risk assessments for my tasks have been identified and appropriately managed. I have been advised
of workplace harassment policies. I have sought information on, and been advised about any necessary
immunisations that may be involved in my internship activities.

I have not experienced any physical or emotional risk on this internship, and if I do, I understand I
should discuss it with my Academic Advisor.

SEPTEMBER 27, 2017

CHARMAINE FLEMING
Olivia Day s5056250
Gold Coast 2018 Commonwealth Games Corporation (GOLDOC)
Anna Davison and Emily Groves
Table of Contents
Part A Overview of the Internship .................................................................................. 4
Professional Development ................................................................................................ 4
Part B Assessment of Learning Objectives ...................................................................... 6
Part C Assessment of personal and professional development ....................................... 9
Personal Development ..................................................................................................... 9
Career Requirements ...................................................................................................... 10
Part D Leaving a Legacy ................................................................................................ 12
Introduction ................................................................................................................... 12
Progress on Legacy ......................................................................................................... 12
Paragraph 1 Communication ........................................................................................ 13
Paragraph 2 Scenarios.................................................................................................. 15
Paragraph 3 Training .................................................................................................... 16
Recommendations ......................................................................................................... 17
Conclusions .................................................................................................................... 17
Part E Evaluation of Career Plan ................................................................................... 18
Part F Overall Evaluation.............................................................................................. 21
Appendix........................................................................................................................ 23
Bibliography ................................................................................................................... 25
Part A Overview of the Internship
Professional Development
During this twelve-week internship I have gained valuable skills and knowledge. In the first
three weeks I learnt about written and oral communication and how to be innovative, creative
and emotionally intelligent.

Written and oral communication:

In our course content I learnt that communication skills both written and oral is the number one
priority for employers. In order ensure we can communicate effectively we need to be self-
aware and constantly reflecting on how we communicate in different situations in order to
become more efficient communicators. During grassy knoll meetings which always involved
problem solving and being creative I learnt just how important it is to be able to clearly
communicate your ideas to the other people in the room. My oral communication was improved
as I had to verbally communicate every day and when I booked one on one meetings with
functional area managers I had to ensure my communication was at a high standard. My written
communication was improved via having to communicate every day to people via email.

Innovative and creative:

In the course content I learnt that I need to develop the ability to arrange knowledge and skills
to formulate solutions to problems. Through having to develop Operational Readiness
Scenarios I had to have a creative approach to those to ensure engagement throughout the forum
was maintained. As each scenario had to be different to one another, I really had to think about
the elements I was going to include in each scenario I created. This enabled me to have a
creative approach toward the scenarios and to challenge myself to think outside the box. I have
learnt that in the future when I find myself in a similar situation I will use the resources around
me to prompt me. I always thought being creative comes from within however I learned that
resources are so useful as they generate ideas within your mind.

Emotional Intelligence:
In the course content I learnt just how important it is to be emotionally intelligent and to have
the ability to identify and manage my own emotions and the emotions of others. Due to the
personality I have and the attributes I hold I was able to recognise how I was feeling and change
the way I felt and went about any situation I found myself in whilst being here at GOLDOC.
Through being aware of my emotions I had the ability to manage my emotions of being hesitant
and nervous. Managing my emotions consisted of me being able to regulate my emotions by
having a different perspective. I found by looking at my experience differently I was able to
engage in the opportunity I was given. I think emotional intelligence is a really important self-
attribute to have, I do not believe you are born with it, it is definitely something that is
developed overtime. In the future if I find myself in an overwhelming situation I will be able
to use my perspective and emotional intelligence to get myself in the right state of mind.

From week four to week twelve I was able to expand on my learnings and gain knowledge
around endorsement of the use of learning for personal and professional advancement and
development and enjoyment in learning. I was able to expand on my interpersonal and
communication skills and emotional intelligence, whilst improving my critical thinking,
analytical skills, teamwork skills and leadership skills.
Endorsement of the use of learning for personal and professional advancement and also
enjoyment in learning:
In the course content I learnt just how important professional development is. By learning how
to create a budget all by myself for my functional area, targets my professional development.
Professional development is crucial, future jobs may entail me to create budgets and if I do not
know how to make one that will reflect on my skills and ability. This made me realise why
learning is so important, you can never be too short of any skill. Secondly, I was able to find
enjoyment in my learning. By finding enjoyment in my learning I was able to become more
curious about all the budgets in the organisations. I learnt that if I was to have to create budgets
in the future I would be really excited to, I find them so interesting now. I thoroughly enjoyed
working on the budget because it was not something I was expecting to have to complete. It
enabled me to step outside my comfort zone which primarily focuses on personal development
and enabled me to develop further skills which I did not already have.

Interpersonal and communication skills and emotional intelligence:

I attended several spotlight sessions which were informative sessions about individuals who
work at GOLDOC. When I met Melissa Price I was highly interested in the discussion that was
taking place. In order to communicate effectively we need to be self-aware and as I am very
aware of my feelings and how different situations make me feel I was able to express that
through verbally communicating to Melissa via questions around her past career.
Communication is ultimately fundamental because in our lifetime we will have to have
conversations, have negotiations with others, have to present in front of others, have
professional discussion with supervisors and these are all oral examples. Written examples of
communication include emails, formal reports, research, analysis, graphics and technology to
convey messages. This internship has taught me that communication is fundamental to get
through life and it is important to possess a high level of communication. Through asking
Melissa questions, I was practicing my communication skills as I was emotionally aware of
my feelings towards the situation.

Critical thinking, analytical skills, teamwork skills and leadership skills:

In the course content I learnt that critical thinking, analytical skills, teamwork skills and
leadership skills are within the employers top 10 skills and attributes (Graduate Careers
Australia, 2016). Critical thinking occurred during a meeting about the Press and
Photographers guide and we had to evaluate the information in the guide together. By
evaluating the information, we were able to remove unwanted information through critically
thinking whether the information should be in the guide or not. This enabled me to piece
together how different members of the group work in order to solve problems as we all have
our own individual ways of doing things. I learnt that I work better with a visual problem, and
being able to literally see it and work with it, rather than being told about it and not being able
to see it. Analytical skills were present during this situation as the whole group worked
seamlessly together in order solve problems and make decisions. I have slowly learnt that
almost every single meeting I am in the aim is to solve underlying problems. To me it appears
that this trait is so critical to have. I have learnt that there are seven essential skills for teamwork
which include listening, questioning, persuading, respecting, helping, sharing and participating
(Bellingham Schools, 1999). These seven essential skills were present in the meeting as
everyone listened, some asked questions, while others had to be persuaded, we all respected
one another by talking one at a time and we helped each other through the document while
sharing ideas around the table. I learnt that is important to be able to possess leadership skills
without being bossy and taking charge too much. I learnt that by having a positive approach
and an influencing attitude the other team members will trust your word when guiding them.
Improve organisation and time management
During my time at GOLDOC I had the ability to prioritise tasks when given multiple at once
through coordinating detailed to do lists which enabled me to stay organised and on track. In
order to ensure tasks were completed adhering to deadlines I have been able to successfully
manage my time. By having multiple tasks at once with different deadlines for each I had no
choice but to be organized and effectively manage my time to deliver completed tasks on time.

Part B Assessment of Learning Objectives

The learning objectives of this internship program were developed to enable students to
identify the level of professional growth they have obtained whilst being an intern at
GOLDOC.

The three learning objectives are listed below:

1. To reflect on the relationship between their internship and the University studies
2. Develop and demonstrate a range of professional capabilities and skills
3. Examine and articulate personal and professional value commitments

Being able to identify a relationship between my internship experience and the university
studies was successfully achieved. This was achieved as I was able to see clearly how my
university work did link together with my internship. The content I learnt in my university
studies I was able to see during my internship. For example, one university module was on
lifelong learning and how we never truly stop learning (Lifelong Learning Council Queenland
Inc, 2016). Throughout this internship from the beginning and I have learnt at least something
new every day. This demonstrates I can see the link between the lifelong learning module and
learning something new every day. Another module was on the role of generic skills in
professional practice, this module taught me which skills and attributes employees want from
their employees (Griffith University, 2016). When I became aware of the skills and attributes
I realised that most people in the office have these skills and attributes. I was able to closely
watch my fellow Press Operations team members and develop the skills for myself to acquire
before I finish my internship. Learning the university content enabled me to become more
aware of the surrounding I was in and made me recognise and directly see the think between
what I had learnt and what I was witnessing.

Being able to develop and demonstrate a range of professional capabilities and skills was
successfully achieved. This was achieved as I learnt what was considered professional work
behaviour and skills and I was able to implement this throughout my internship. I presented
myself in the most professional way and this was communicated through the way I dress and
the way I hold myself in this environment. I have further developed my professional skills since
being at GOLDOC as the university studies made me more aware of what exactly professional
skills are. My communication skills have increased dramatically, learning that the way you
communicate to people can set an image for yourself. I really pushed myself to change my
communication to be more professional to suit the environment I was in. On several occasions
I met with Stephen Doran the Manager of the Queens Baton Relay and during these meetings
I would push my communication to be more professional. In a professional work environment,
I learnt that the quality of the work I make and submit needs to be of a very high standard to
suit GOLDOC standards. As GOLDOC is a complex organisation and very professional
GOLDOC has well established standards that interns learn and pick up from the very start. I
was able to demonstrate my ability to complete tasks before their deadline, this is considered
to be professional, as being unprofessional would mean not having tasks done before they are
due.

Being able to examine and articulate personal and professional value commitments was
successfully achieved. This was achieved as my values are somewhat aligned within the
GOLDOC values. GOLDOC has six personality traits which include the following
1. We are inspirational
2. We are positive
3. We are energetic
4. We are vibrant
5. We are fun
6. We are authentic
These six traits are aligned with my personality/values and I do believe GOLDOC in fact
portray these six traits throughout the office. The staff at GODLOC are inspiring, positive,
energetic, vibrant, fun and authentic and these are seen every day. I value these six as these are
important in creating a fun work environment for employees to work in to ensure they are
productive with completing their work. I also aspire to be seen as an individual who is
somewhat inspiring, positive, energetic, vibrant, fun and authentic.

In my personal and professional life, I do have a set of values and standards that guide my
behaviour. The following are listed below and I have provided a reason as to why these values
are important to me. These values have been adopted myself over time and my family have
impacted the values I do have because I look up to my parents. Although the below values I
have I am committed to naturally, whereas GOLDOC does have some of the value I have but
does not have them all.

Appreciation I value appreciation because I know it is important to communicate to

the people around us how much we do appreciate them and not take
them for granted. This is the same with completing work I like it when
people appreciate what I do at work otherwise I feel I am being taken
for granted or they simply do not appreciate it. I know GOLDOC
would want its employees to be appreciative of one another when they
are completing work, as this is mainly a team based organisation.
Confidence I highly appreciate confidence but not cockiness there is a fine line.
People who are confident about what they do and who they are I love
because I feel as though we should all be able to be confident. I know
GOLDOC want its employees to be confident because they want to
know their staff are confident that they can complete everything
before Games Time.
Determination I admire determination and I am someone who is a very determined
person, when I really want something I will ensure I do everything in
order to get it. Determination is an important trait to me because it
demonstrates a can do anything attitude. I see determination
throughout GOLDOC mainly in my functional area Press Operations
as everyone has deadlines and these deadlines make the staff very
determined to finish the project before the deadline.
Encouragement I value encouragement because it shows that not only individuals can
motivate themselves but they can encourage others as well. This is
important to me because uplifting others is something I find myself
 doing with my closest friends. I definitely think encouragement is
within the GOLDOC environment as the staff are very supportive of
each other.
Generosity Being generous is something I have always had in me, I love giving to
people and not expecting anything in return. I personally think it is
one of the best feelings. I feel GOLDOC does have generosity within
the organisation as GOLDOC offer to their staff multiple professional
development and informative sessions. This is how I think GOLDOC
are generous as it is free for the staff and it is not run by the staff
GOLDOC source professionals to come in.
Honesty I appreciate honesty, I am someone who prefers to be upfront and
honest instead of lying. Telling the truth is so important to me, I do
not believe in lying as I feel it is a very unhealthy trait to obtain. I
believe GOLDOC values honesty as well because they do not want
employees who are dishonest.
Kindness Being kind to people comes naturally to me. I do not believe in being
nasty to someone because they are to you because that shows more
about them and I do not encourage myself to go down to that level. I
treat people nicely and in a friendly manner. Kindness is represented
at GOLDOC because majority of people within the organisation and
are so friendly.
Loyalty Loyalty is so important to me; I think this should be fundamental to
everyone to have. I cannot think of a way in which GOLDOC would
possess the loyalty trait.
Open mindedness I am someone who believes in having an open mind. I personally think
that having an open mind has the potential to open doors and
opportunities for people and this is something I strongly believe in. I
believe the staff at GOLDOC do have open minds are there is so much
planning going on the staff do need to be open to new ideas.
Professionalism I value professionalism because it communicates a message to people
whether you like it or not. I ensure I try and be professional as possible
and represent myself in the best light as I am proud of who I am.
Professionalism is seen at GOLDOC as the staff are very professional
within the way they work and approach there work and the way they
communicate.
Part C Assessment of personal and professional development

Personal Development
Personal development is considered to be a lifelong process in ones life and it is a way in
which individuals are able to assess their skills and qualities, whilst considering their own
individual aims in their life and enables them to set goals in order to realise and maximise their
potential (Skills you need, 2017). During my time at GOLDOC I have personally learnt how
to be a more confident person. My confidence has increased because now I have learnt to
believe in myself and to trust that I am more than capable of doing things as well as anyone
else. Through gaining a higher level of confidence I have also been able to increase my self-
esteem through supporting and backing myself through this whole internship by having such
an enthusiastic and positive attitude. Due to my communication becoming more advanced I
have been more confident having conversations with people from different functional areas,
compared to at the start I really held back because I felt my communication was lacking. I have
always had really high values, but this experience has expressed just how high my values are
and this was shown through the way I respected every single person I met. I realised how
respectful I am when other people disrespected me but I did not disrespect them back because
it is not in my nature to be disrespectful towards a person even if they have done something
negative towards me. I stayed completely honest and true to myself throughout this internship
and if I was having difficulty with something I had the ability to be honest with my manager,
honesty is a very important value of mine. I am a very positive and open minded person and
because I hold held these values before coming into the internship I noticed how optimistic I
became throughout this internship. I am someone who always looks for the positive and is
hopeful towards the future and that encouraged me during this process to meet with other
functional area managers and discuss my future career with them. I feel as though the personal
development improvements I have made will only benefit me in the future and be a positive in
my development as I progress through life. It is important for people to be able to hold personal
qualities including confidence, enthusiasm, respect, honesty, optimism, a positive attitude and
an open mind as I have listed above. I know I hold these qualities within me and these have
only increased throughout this internship and has made me be an even better person. The
qualities are important because some organisations look for people who have the above
qualities.
Career Requirements
A career within the Marketing and Event Management field needs to have a wide range of
skills, qualities and capabilities. Marketing and Event Management do require similar skills,
qualities and capabilities and some do overlap, which is helpful as these two of my majors
work really well together. However, I will need to develop further skills that are listed below
in order to be successful within my career. Research suggests that the top Marketing skills a
marketer needs to possess and the top Event Management skills an event manager needs to
possess are listed below:

Marketing:
- Interpersonal communication
- Analytical knowledge
- Influencing and negotiation skills
- Computer skills
- Commercial nous
- Digital Advertising
- Website Design/Development
- Mobile Marketing
(Monster Worldwide, 2017), (Zantal-Wiener, 2017)
- Good writing ability
- Creativity and expression
- Team playing
- Commercial nous
- Ambition to succeed
- Social Marketing
- Content Development

Event Management:
- Excellent organisation skills - Ability to carry out a number of
tasks at the same time
- Good communication and people - A creative approach to problem-
skills solving
- A high level of attention to detail - Ability to work under pressure and
meet tight deadlines
- Good negotiation, sales and - Budget awareness
marketing skills
- Flexibility - Great listeners
- Organized - Passionate
- Calm under pressure - Experienced

(Open Government Licence , 2016), (Eventbrite, 2016)

I need to further develop my personal qualities in relation to being able to work with different
personality types. This internship experience has made me realise that no matter where I work
in the future there is always going to be co-workers I do not get along with. I have come to
realise that when this happens I cannot simply ignore the fact that I do not get along with them
and I need to find a way to work with them. I have been offered suggestions by a few people
that have suggested to research different personality types and to carefully categories my co-
workers into their personality groups in order to find a way to work them that best suits their
personality. This can ultimately change the way I work with different people and can make
work for me around them a lot less stressful. In order to put this into action I have started to
research different personality types and I will be look to practicing grouping my co-workers
into personality groups at my retail positions as a practice run before getting into the workplace.
Categorising people is not easy and it is hard which is why I cannot just expect to figure out
what category each person fits in straight away, I need practice which is why I will be looking
 to implement this into my current retail positions. In the course content I recently learnt that
there is a five step process for team formation which was identified by Tuckman and Jensen in
1977 (Tuckman, 1977). The five step approach includes the following, however not all teams
reach number four.

1. Forming getting to know each other

2. Storming communicating but still individuals
3. Norming belonging, interacting and accepting others
4. Performing roles are settled, team works seamlessly and support each other
5. Adjourning IF it is a project team they may disband
(Tuckman, 1977) (Priestley, 2015)

By being aware of this five stage process will enable me to recognise what stage my group is
up to next time I have to work as a team. If the group is struggling I could encourage the group
to communicate, interact, accept and be supportive of each other to restate that we have a goal
that needs to be achieved. Most importantly stages one, two and three need to be completed
before teamwork can be operate and be smooth. Now I am aware of this process I can
implement this process into future group work activities.

Professional skills I need to further develop before entering the workforce include a higher
standard of written communication skills. I am someone whose writing could be of a higher
standard and in organisations it needs to be. In order to develop a higher level of written
communication I will be looking to each week look at ten key words and practice the meaning
of them so I can expand my vocabulary which will essentially assist in further developing my
written communication skills as well as my oral communication skills.

I have applied for a trimester three marketing internship and if successful with obtaining the
internship I will be looking to develop and gain knowledge around the career requirements
around Marketing that I have listed above. The most important ones I would be looking to
acquire include social marketing, commercial nous and content development. I feel as though
I do not have the knowledge or skills yet for the three listed above and for a career in Marketing
they are essential. If I received the internship I would express to my manager that I would like
to develop skills in these areas if it is possible to ensure I am an employable graduate by the
end of next year.

I have no marketing sales skills, and this would be a huge benefit to have as marketing is mainly
all based around gaining and making sales. I have never had to market a product or brand before
and I think learning how to do this would be really interesting because it is key I know how to
market a product. I have applied to be a brand ambassador for the GC600 as well as part time
positions will local companies being a brand ambassador for their brand and products. I feel
through being a brand ambassador I will learn so much about different marketing sales skills
that I would be confident in implementing into my career.

During my time at GOLDOC I have realised that budgets are huge in the events industry.
Whilst at GOLDOC I was able to create a little budge for the transport costs for the Operational
Trials however I feel as though I need to gain more exposure to different budgets and how they
all work. I have only completed one event course at university and I am hoping to next year
learn more about the different budgets events have to have through my university courses.
Part D Leaving a Legacy
Introduction
As the Operational Trials and Readiness Support Intern it is my responsibility to develop
scenarios for the Readiness Trials. These scenarios are important to ensure communication is
clear and situations are not escalated if they do not need to be. These scenarios are my chosen
Legacy because the importance of communication within an organisation such as GOLDOC is
crucial and needs to be impeccable considering the size of the event. These scenarios essentially
are played throughout the Games Time Operational Readiness Forums that involve the
functional areas, Press Operations, Marketing, and Communications. The three functional
areas are spilt into teams which will be different operating sections at Games time. A few
sections include GOC Communications desk, News Desk, Digital Media Hub and Games
Communications Centre. The members of each team essentially could possibly be in that role
at games time, therefore this is used a practice to see how these members will react as a team
and individually to the scenarios presented to them. Different teams will have a different
amount of members; each team does not have the same amount of members for obvious
reasons.

My Legacy Contribution ensures that GOLDOC employees are prepared for Games Time
through practising potential scenarios. It is crucial that the employees within the different
functional areas know who they need to communicate to. If GOLDOC adopted my Legacy
Contribution, it will aim to further develop the communication skills of employees while
preparing them with training for Games Time which is essential for smooth operation. The
benefit of my Legacy Contribution for GOLDOC and future Games is that I have made over
thirty-three scenarios; this essentially saves the organisation time and money.

Progress on Legacy
Below is almost a timeline of how I was given the scenarios and when I worked on them in
order to have them completed.

On Tuesday the 17th of July, I had a meeting with Anna and Ian in regards to the Games Time
Operational Readiness Forum that was going to take place on the 3rd of August. This is when I
first learnt about these forums and what happens. Anna told me I would be responsible for
making the scenarios for the forum on the 3rd of August. During the meeting Anna showed me
where the previous scenarios were on the vault and said to have a look through them to get an
idea and understanding of what they look like. On the Tuesday the 18th of July I spent majority
of the morning looking at all the old scenarios and this is when I picked six scenarios I thought
we could use for the upcoming trial. Later that morning I had a meeting with Anna and Emily
where I presented them both with scenarios I thought were the best and the ones we should use
for the next forum. Anna really liked the scenarios I had chosen and she gave me a few ideas
on how I could change them up and make them more interesting. I was left with the chosen
scenarios to change and further develop for the forum whilst Anna was overseas.

On the 25th of August I had a progress check with Emily. During this progress check, Emily
helped me to cut the scenarios back if they were too long. We had to change some of the
wording of the scenarios to be more appropriate for the participants who are engaging in the
forum. Together we made a lot of changes, this being the case because I had never done
anything like this before and I was unsure exactly what they wanted. It was hard when trying
to include all the terminology that GOLDOC use because I was still getting used to all the
acronyms and their language. After discussing the scenarios, I understood more of what Anna
was looking for.

I worked on the scenarios almost every day, they took up a lot of time, as these could not be
rushed and they had to be completed properly. Even though I designed these scenarios from
looking at old scenarios I still had to change them significantly, after I designed them they were
completely new scenarios. In order to develop the scenarios, I used the session schedule, the
vault, my supervisors feedback, google for images and inspiration, while I also used Fakebook
and a tweet generator to create fake posts coming from spectators, sponsors and police. Using
the session schedule allowed me to create the scenarios around real times and days that the
events are going to be on at Games Time. The vault allowed me to look at old scenarios and
how they were worded, this helped me as a guide when I was creating the scenarios. My
supervisors feedback during this process of making them was beneficial as I was constantly
learning better ways to develop the scenarios. I made several Fakebook posts and Tweets
coming from spectators and I had to use google to get fake profile photos in order to make
these posts look as real and believable as possible. These posts add emphasis and make the
scenario more interesting and engaging. Each Fakebook post or tweet I made sure they were
different from the rest and had different content within it. Via using these multiple different
ways I was able to have a creative approach towards the scenarios.

Below I will outline the importance of these scenarios through three key points consisting of
communication, scenarios and training within the workplace and why these three are so
important and relate to my Legacy I am leaving behind at GOLDOC.

Paragraph 1 Communication
Communication is a process whereby information flows from a sender and back (McShane,
2005). Communication can occur both written and orally and aims to make known, to let know
and to notify (Barnes, 2010). There are different communication styles; communication can be
simple, complex, formal or informal, depending on the situation, circumstances and the
relationship between the sender and receiver (Groddeck, 2011). These scenarios require the
employees from the different functional areas to communicate in order to find an answer to the
underlying issue that is taking place in the scenario. Jim Rohn once said, take advantage of
every opportunity to practice your communication skills so that when importance occasions
arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other
people (Rohn, 2017). This quote by Jim emphasises the importance of practicing
communication skills, this can be done individually, in a group or in a workplace. These
scenarios enable employees to practice their communication skills so when issues at Games
Time do arise they do have the style, sharpness and clarity of how to communicate.

Organisational communication is the process in which information is transferred among

members within an organization and ensuring the members correctly understand the message
in the information received. If members do not understand the information they have just
received that is an issue, it is crucial members understand the information. The ongoing need
for effective communication is determined by several factors relating to the frequent social
economical changes which include: the organization has become more complex and the
legislative framework requires constantly adapting their organizational strategies, policies and
practices to the requirements and implications arising from legal norms (Daneci-Patrau, Formal
Communication in Organisation, 2011). Effective communication within a complex
organization with a hierarchy structure is important to ensure information is fed properly
throughout the organization. Organisations need to operate by obeying the legislative
framework to demonstrate they are following protocols and procedures following the legal
norms.

As the complexity of activities increase, it is important to be aware that information needs to

circulate more rapidly amongst the people who are on the same hierarchical level, instead of
going up and down the hierarchical levels. The problem with going back and forth between the
hierarchical levels is that it can cause major delays and distortions especially when the activity
is complex and is a high priority. These scenarios make the members participating decide
whether the event that is occurring is a significant and needs to be communicated directly to
the top instead of going through all the hierarchical levels and then eventually getting to the
top. The participates are put on the spot and are tested to see if they know whether they
communicate and escalate the problem to the top or to keep it for example within a venue.
Communication among others is important because it determines the relationship and the
capacity to understand each other between the leader and the subordinate, between the
employees on the same hierarchical level, or between them and the people outside the
organisation is improved (Daneci-Patrau, Formal Communication in Organisation, 2011).
This allows employees to find where they sit in relation to the hierarchical level. These
scenarios notify participants that depending on the scenario will depend on where they stand
in regards to the hierarchical level due to all the different roles at Games Time. It will change
for each scenario, for each scenario there is not one person who takes charge every time,
therefore it is important this is practiced as the top role can often change between people.

When information is being communicated to another person it is important to note that whether
the message is simple or more complex there is always the chance of disturbance factors which
cause distortions and or a decrease of the informational content of the message. This highlights
that the way a message is sent, received, the language and the used coding system (Daneci-
Patrau, Formal Communication in Organisation, 2011) is important because different people
interrupt words differently. It is important that there is an achievement of message which
implies that after the message has been received it can be said back correctly and fully
interpreted. This is a massive issue come Games Time if people do not understand messages
that are being communicated to them as this can result in them feeding incorrect information
on.

In summary, communication within GOLDOC is therefore a crucial component to the

existence and success of the organization, the first responsibly of every manager, in this case
it is Readiness Manager. The Readiness Manager has to ensure GOLDOC carries our forums
which include practice scenarios to ensure communication channels are clearly identified.
Paragraph 2 Scenarios
Scenarios can be described as carefully constructed snapshots of the future. Scenarios enable
people to focus thinking on the most important factors occurring. By considering the complex
interactions between these factors, we can improve our understanding of how change works,
and what we can do to guide it.

Although scenarios do not have the ability to predict the future they are useful in the sense it
can assist in exploring different situations that the future may unfold. The scenarios enable a
shared vision, develop strategies, and create high-impact policies to be implemented now
(OECD, n.d.). Scenarios will aim to provide exact information for a specific field, for example,
education will give information on what each major stakeholders can expect in a list of
circumstances. A schooling scenario for example will provide the schools future, attitudes of
public and private sectors, teachers, students and parents towards schooling (OECD, n.d.). This
is what the Games Time Operational Readiness Forums aim to achieve except communication
and knowledge around potential events and roles are the focus.

The two most important factors of scenario planning include the process and the scenarios.
Scenarios are drawn from the concept of complexity and simplicity which results in simplexity
(Bowman, 2016). Firstly, research suggests that simplexity does enhance an individuals
understanding of the strategy tools and their role in the process of the strategy process
(Bowman, 2016). Secondly the knowledge within scenario planning is then processed through
an example of simplexity being conceptualization, this is done through the empirical study
when the scenario is presented (Bowman, 2016). Thirdly, benefits and challenges of the
underlying scenario are revealed through a theoretical and empirical insight into the
organisational strategy in place (Bowman, 2016). Ultimately scenario planning aims to manage
potential chaos and uncertainty within a business or large organisation which essentially
addresses reality and perceived reality whilst aiming perceptions at the potential decision
makers. This is witnessed within the Games Time Operational Readiness Forums as individuals
learn quickly throughout the process the strategy tools and their role in the process of the
scenario, this is well learnt through observation and communication throughout the room.
Individuals are confronted with the benefits and challenges of the scenario by a detailed
explanation from the readiness manager informing individuals of the potential chaos.

Research suggests that is it highly important to plan and train local communities and staff for
potential disasters (Heide, 2006). Although, apparently, planning and training is not considered
to be enough, one must plan for the right things (Heide, 2006). Invaluable lessons can be
learnt by researching past formal disasters and learning how different places, business,
organisations, communities dealt with different disasters (Heide, 2006). Effective disaster
planning should probably require planning with the intercommunity level not just the
jurisdiction, this ensures more people are aware of potential problems and if found in a situation
they know how to react. GOLDOC would however not include the community on these
potential scenarios and disasters as GOLDOC does not want to create panic or fear in anyone
coming to the games or staying on the Gold Coast.

In Summary, scenarios are a crucial and significant when pre-planning for major events,
unfortunately negatives and potentials occurrences do need to be taken into consideration. The
diverse amount of scenarios created have opened up the perspective to GOLDOC employees
on what could essentially occur during Games Time.
Paragraph 3 Training
Training can be defined as a process which aims to improve the performance or knowledge of
employees, workforce or a company (HarperCollins Publishers , 2017). Training involves
specific goals which include, improving ones capability, capacity, productivity and lastly
performance.

In businesses and organisations there needs to be a priority on the selection and development
of training staff at all levels. The training should focus on two areas including staff selection
and staff development. The training completed should be both on the job and also off the job.
It is beneficial that staff are mentored in the actual context and exactly when training is needed.
The complexities of managing the training should not be underestimated. Whilst in training
sessions it is important to note that the staff decisions and attitudes, advice and guidance, even
comments and inflections, can all have profound influence on the individual and the team
(Jones, 2012). This emphasises the need of peer and supervisor input to ensure the leaning
philosophy, cultural sims and equity guidelines are regularly being applied (Jones, 2012)

When staff are being trained there is an emphasises on applying staff with good training, which
is crucial in the successful development of the specific business or organization. An
organization can apply training but the level of the training is the most important, it cannot be
satisfactory training as the staff need to be gaining something out of the training, whether it is
knowledge or awareness (Tanja Markovi-Hribernik, 2014). It is important to note that training
can be carried out via using, websites, DVD, webinar, video conference, e-mail, e-book, mobile
or in a social environment (Tanja Markovi-Hribernik, 2014). This is important to note because
there is no one way to train staff. Throughout the forums GOLDOC use mobiles, pieces of
paper and social interaction to be maximize participation and engagement through training.
GOLDOC is capable of implanting any of the other ways to train staff, because there is a
readiness manager who is in charge and experienced in readiness, exercises and training.

Training essentially clearly identifies who at the site of a potential disaster will have the overall
responsibility for managing what it going on (Heide, 2006). This is an important aspect because
there cannot be several people trying to control the disaster of scenario that is occurring and
people need to understand where they sit in the process of a potential incident happening.
GOLDOC aims to achieve this through their training to ensure staff know who exactly is
important for which specific potential scenarios. Research suggests that planning, training is
not enough, and one must plan for the right things, and not irrelevant things (Heide, 2006).
Invaluable lessons can be learnt via formal disaster researching studies (Heide, 2006).

In summary, training staff within organisations such as GOLDOC is crucial. However, the
training provided needs to be of a high standard to ensure staff can actually improve their
capability, capacity, productivity, performance, knowledge and awareness.
Recommendations
The current program that is in place is effective as every month there is an Operational
Readiness Forum with the three different functional areas. However, there is more that
GOLDOC could be doing to improve the forums to be more engaging and more informative.
At this stage GOLDOC just feed in the scenarios to the participants without giving any
background information on what it is exactly each role is responsible for communicating. I
think it would be really beneficial to the participants if at the start of each forum there was half
an hour or an hour dedicated to going through each of the roles and their responsibilities to
educate and refresh the participants minds through a quiz. This quiz could be made fun by
having chocolates as prizes to encourage the participants to get involved with the quiz and be
engaged to learn. At the first Operation Forum I was involved in there were comments made
at the end that a few participants were unsure what their role actually was and what their
responsibilities were. This emphasises why I think it is important for time at the start of the
forum to be dedicated to explaining roles and responsibilities. Going off more feedback from
participants I think it is important that there are only five scenarios per session and no more.
When there were more than five scenarios a lot of the participants from what I observed were
getting really confused as there was too many scenarios going on at once and not all scenarios
were being closed. By having only five scenarios or less throughout the forum this will ensure
confuses amongst participants decrease. This will also aim to ensure participants are actively
engaged and are not sitting back confused, because it is so important the participants are
gaining knowledge and confidence from these scenarios. Through listening to the feedback and
taking into consideration what was said my manager and the readiness manager are always
learning of new ways to improve the forums. This relates to the course content of learning to
do which refers to equipping people for the types of work needed now and in the future
including adaptation of learning to work in future environments (Lifelong Learning Council
Queenland Inc, 2016). This is relevant as the managers are constantly improving ways for the
staff to learn how to best handle potential scenarios in the future at Games Time.

Conclusions
In conclusion, communication within an organisation such as GOLDOC is crucial and needs
to be impeccable come Games Time. The Games Time Operational Readiness Forums ensure
that the communication can be to the standard that it need to be come Games Time. The
communication is clearly identified through the forums and gives staff the chance to ask any
questions they have in regards to communication. Scenarios within training sessions construct
snapshots of the future and this essentially assists staff with visualising potential scenarios.
Practice scenarios enable participants to make mistakes knowing that it will not affect anything
however this also enables participants to learn from their mistakes and know what not to do
come Games Time. Training staff is so important because staff need to know what to do in
certain situations to ensure they do the correct procedure. Communication, scenarios and
training all have a direct link together and all three play a huge role in the Games Time
Operations Readiness Forums and this emphasises why my Legacy is so important and relevant
to GOLDOC.
Part E Evaluation of Career Plan
This internship has played a massive role in influencing my career choice as it has made me
more determined to set myself up to succeed in my career. The Table below will provide an
outline of what it is I am aiming to achieve furthering my career plan over the next six years.

Year Plan
2017 June September
- 12-week internship with The 2018 Commonwealth Games.

September
- I applied through Griffith to have an interview with The Star Casino working
within their new building that is being built for Games time. My interview takes
place on the 26th of September with an employee from their recruitment
department. Working at The Star Casino has the ability to open new doors for
me and can enable me to move to another state as there is a Star Casino in Sydney
and now Brisbane. As my majors are Marketing and Event Management,
working within a hotel can be very beneficial as hotels always have events and
they have their marketing aspects as well. This would be a great way to gain
experience in this industry. Meeting with the Accommodation Manager within
The Commonwealth Games and Melissa Price have both highly recommended
working within The Star or The Mantra Group and has really encouraged me to
apply. I would hope to get a position and work there for a few years.

October February
- I have applied for an Internship with Griffith University for the duration of
Trimester 3. I have submitted my application and I am waiting to hear back from
Griffith and the organisations involved with the program. I applied for this 10
credit internship program as being an intern with The 2018 Commonwealth
games has made me realize how important these opportunities to learn are. I need
to take every opportunity I can to get real life experiences within as many
organisations as possible before I graduate.

October
- As my minor major is Event Management I really want to get involved with as
many events as possible in order to gain experience within the events industry. I
am working at the 2017 Listen Out music festival on the 1st of October as a Ticket
Scanner.
- I have also put my name down to be a Brand Ambassador and a volunteer over
the three days that the GC600 is on (20-23), to gain experience and potential
contacts within the events industry.
- On October 15th I will be Volunteering at the Brisbane to Gold Coast Cycle
Challenge being a route marshal in Paradise Point from 7am midday.
2018 January
- I have been in contact with the Communications Manager from Surfing
Queensland in relation to an internship with the Burleigh pro event that will take
place in January. This internship will allow me to gain experience within the
sports area of events.

March - April
- Before and during The 2018 Commonwealth Games I will work as a Paid Mixed
Zone Group Leader. I applied for this opportunity through my functional area
Press Operations. This is an experience that can possibly shape my future career
 and give me the biggest head start at the age of 20 before I have even graduated.
This position is also a great talking point

December
- In December I will Graduate with my Bachelor of Business majoring in
Marketing and Event Management if I pass all my subjects next year.
2019 January
- I would be hoping to be working within a well-known organisation whether it be
with The Star or The Marriott. I am hoping to receive a position within The Star
after my interview this year (September 2017). While working within a well-
known organisation I would be looking to apply for a different role within the
organisation or transfer to another location within the locations available. I feel
as though working within another state, will enable me to grow even further
personally and professionally.

- I would have started to look at applying for applications to work within the Dubai
2020 Expo. I travelled to Dubai in 2016 and I absolutely fell in love with the
culture and the landscape over there. I would apply for a job within the Marketing
team or anything that relates to my majors. However, obtaining a job in the
middle east is hard because they dont employee too man expiates and the job
requirements are extremely high.

- Below is an advertisement of a Marketing Assistant role, some of the key

requirements include 1-2 years marketing or communications experience as well
as a qualification in Marketing. I currently do not have 1-2 years worth of
marketing experience or my graduation certificate. In order to obtain the 1-2
years of marketing experience, I need to be getting work experience within the
marketing field, which is what I am trying my best to do. When doing work
marketing work experience with companies I will essentially learning the some
or most of the responsibilities listed below which be a huge advantage to have.
Graduating with marketing experience will enable me to actually be considered
for the marketing position below.
 2020 January
- I would hope to be in Dubai working at the 2020 Expo. However, I am not sure
I will and if I am not I hope to be working my up within an organisation in a
Marketing or Event Management role.
2021 I feel as though it is really hard for me to predict or say what I would like to be doing by
2021. I am not someone who has everything planned out, I do have ideas and vision.
However, I prefer to work hard and let life take me to the opportunities and places that I
am meant to. If youre meant to get a job you will and if you dont there is something
always out there for you that is better suited for you.

This internship has affected my career plan in the sense that is has confirmed that what I am
doing is actually what I want to do. I decided to go to University and do a Bachelor of Business
because I was always interested in Business and my uncle is a very successful businessman
and suggested it would be really beneficial and would come in handy as business is everywhere.
I knew I wanted to major in Marketing however I was so unsure on what I wanted my second
major to be. I choose Event Management as I thought it would be interesting and I had no idea
what other major to do as they did not really appeal to me. After taking an event subject this
year I realised how well both majors work well together, but I was still really unsure if I wanted
to major in Event Management. I did not want to major in Event Management for the sake of
it. Completing this 12-week internship has finally confirmed that I am doing the right degree
and the right majors. This internship has really motivated me to do as much as I can in my
chosen majors before I do graduate in order to give myself the biggest competitive advantage
over the other university graduates. The outline I have provided above definitely demonstrates
that I am aiming to set myself up with as many work experience opportunities as possible to
ensure I can be successful with my career. I have heard from several people within the
GOLDOC organisation that I need to get involved in working and volunteering at as many
events in order to meet people and gain contacts as this is the best way to become employed in
this field.

In the course content I learnt about career development and why it is so important. Career
development can be defined as the serious of activities or the on-going/lifelong process of
developing ones career (mbaskool, n.d.). Career development occurs via a five step approach.
Firstly, an individual does a self-assessment of their interests and capabilities in order to narrow
down their career options. Through narrowing down an individual narrowing down their career
options it will be clear to them what appeals and what does not, this stage is called career
awareness. Once an individual is able to recognise the career field which mosts interests them
they are able to start goal setting in order to give themselves a vision on where the individual
would like to see themselves go. Once the individual has determined which path they would
like to go down and have set goals they can now start to gain the skills to ensure they will be
able to succeed in this field whether this is obtained via volunteering, work experience or
through university education. I believe that I am currently in the five step approach as I have
made a self-assessment and found what appeals to me, via completing a bachelor of Business
at University I was able to gain career awareness. I had made mini goals at university however
being an Intern with the 2018 Commonwealth Games I was able to gain an enormous amount
of motivation to gain as much experience as possible. This internship has enabled me to gain
more valuable skills and makes me want to go and gain more before graduating at the end of
2018. I will be able to perform knowledge gained throughout this internship and knowledge
gained at university and apply it when I graduate in a paid role in an organisastion. Once the
individual has gained the appropriate skills this can enable the individual to perform in a
workplace to achieve goals and targets.

Career development directly links to lifelong learning through gaining skills in a professional
work organisation. Learning to know requires mastering learning tools rather than acquisition
of structured knowledge (Lifelong Learning Council Queensland Inc, 2016). Learning to do
equipping people for the types of work need now and in the future including innovation and
adaptation of learning to future work environments. Throughout this internship I have mastered
learning tools, resources and have adapted into the way GOLDOC as an organisation complete
work and tasks. GOLDOC appeals to me because the way they work is like no other
organisation I have witness before and learning how GOLDOC goes about all the process and
completion or work leading up the Games is something I want to be a part of. My managers
and the staff around me have equipped me with knowledge I need in order to complete current
projects and projects in the future. This organisation has taught me that when I go and do work
experience with other organisations I will need to adapt to the way they do things, just like I
adapted to the way GOLDOC does things. This experience with GOLDOC has been nothing
but a positive impact and influence towards my career.

Part F Overall Evaluation

Whilst being an intern within GOLDOC I did have strengths as well weaknesses. One of my
biggest strengths throughout this period of time was my professionalism that I have. My
professionalism was represented through the way I dress and through the way I carry myself
whilst in the office, in meetings and at lunch. I was able to adapt quickly to the environment
and to the way things were carried out at GOLDOC. I am a very calm, positive and optimistic
person and I feel as though by having these qualities I was able to have a really positive and
enjoyable experience because I did not let negative experiences or bad days get to me. Due to
my caring and friendly nature I was able to quickly form friendships with the fellow interns
which eventually resulted me in stepping away from a handful of interns which I believe were
not supportive and could not work as a team. Being able to recognise that other students were
devaluing my internship experience is considered a strength to me because I was able to realise
that I needed to surround myself with supportive interns who were taking this experience
seriously.

I had a few weaknesses throughout the internship that I was confronted with in week ten.
Coming into such a complex organisation I really struggled to find my feet as an intern and to
distinguish where I stood. I found it hard to be myself because this is a very professional
environment, although you do have fun I found it extremely hard to express who I am because
you have to be professional. I struggled to connect with my managers Anna and Emily as they
were always in meetings and were busy. I felt bad if I disrupted them while they working
because I knew they were so busy. I wanted to talk to them about their life, their hobbies and
find out the type of people they are but I really struggled and I feel as though because of this I
held back. Looking bad it makes me really upset because I wish it did not take so long to settle
in and be comfortable. However, in saying that it just goes to show how much I have grown
within the 12-week period, now I am completely different to how I was at the start. I was given
a group task with the other Press Operations to plan a team bonding day at the beach. However,
because the other interns in this group have massive personalities, I found it hard to work as a
team with this group of individuals as there were a lot of personality clashes. I found it really
hard to make it work, and I ended up not contributing because every time I did my idea was
turned down or was no considered to be good enough. I need to learn to work with all different
personality types, in the future I will have to work with people who I do not get along with.

In order to improve my learning experience, I would have liked to have gone to a lot more
meetings with both of my managers. I understand they were unable to take me to every meeting
due to room capacities and confidentiality reasons but I feel as though I could have learnt more.
I found I really gained a lot out of attending meetings, I found it really eye opening as a lot is
uncovered during meetings that I am unaware of. I feel as though if I had formed a closer
relationship with both my managers earlier on into the internship I would have been eager to
learn more and ask them questions. Whereas because I was unsure where I stood, I held back
and I wish did not. To improve this, I feel as though Press Operations as a team should have
social team outings where they go and play bowling, have BBQs and do activities in order to
bring the whole team together to enable each individual to feel included.

I would recommend a similar internship with GOLDOC to another student without hesitation.
This experience and opportunity within an organization like GOLDOC holds so much value
and is an experience that will not come to you again. An internship with such a large and
diverse organisation has taught me so much about myself personally and professionally. I have
learnt so much about myself within the space of 12 weeks that I could not have uncovered at
university sitting in the classroom. An opportunity such as this one is invaluable, it has the
ability to confirm for you that what you are doing at university is actually what you want to do.
The employees working within this organization are so diverse and each individual is so
unique, they all have their own story and passion for what they do. The contacts I have made
at GOLDOC I will hold onto for a very long time. I do not think I will ever come across an
organisation which has so many different nationalities working within the one organization.
The atmosphere which is shared within GOLDOC is very welcoming, friendly and fun. If I had
the choice I would stay working with GOLDOC I do not want to leave. I will take so much
away from this experience and I believe this is an opportunity every should take if they can get
their hands on one.
Appendix
Below are two examples of Operational Readiness Scenarios I created.

Scenario One
Day 9: Friday 13th April 8:00 am Commonwealth Games Village
New Zealand Hockey Team due to play prelim round against India at 2:00pm. They have lost
all their matches so far and cannot advance even if they win todays pool games.

Four New Zealand team members did not make the pre-arranged team breakfast in the village
at 6:00AM and are nowhere to be seen. The rest of the team confirm they were partying in
Surfers Paradise last night and the other team members left before the four missing team
members.

The New Zealand Hockey team are due to play their preliminary round against India at
2:00pm, the police have been notified (by CGA NZ Chef de Mission) in order to locate the
whereabouts of the four missing players.

The CGA chef de mission calls the CGA Relations FACC, who in turn passes this
information to the GOC director who informs GOC comms desk as an FYI.
What does the GOC comms desk do with this information?

Day 9: Friday 13th April 8:00 am Digital Media Hub

Day 9: Friday 13th April 8:35 am GCC

QPS representative in the GCC confirms to the group that the four players were involved in a
fight inside Bedroom Lounge Bar and Nightclub last night. As a result of this all four were
kept overnight at the Southport Police station. They gave fake names to the police and they
have only just been identified as the missing hockey players. They are on their way back to
the village with a warning.

What does the GCC do with this information?

Who leads on the issue?

Does anyone release a holding line? If so, who to?

Day 9: Friday 13th April 13:15 am Gold Coast Hockey Centre

New Zealand Hockey Team due to play prelim round against India at 2:00pm

A journalist at the Hockey venue asks the Venue Press Manager if it is true that the New
Zealand Hockey team were involved in a fight with the Australian team in a bar last night and
if they have any further information?

They also ask if the teams are on-venue ready to play?

What does the VPM tell them?

Scenario Two
Day 5: Wednesday 9th April 10:00am 12:30pm Carrara Stadium (Track nd field)

A suspicious package is found in one of the tunnels leading to the field 30 minutes prior to
starting.

All Team Leaders and FA leads are called together by the Venue Manager and informed of the
incident. The police place the venue in lockdown, and everyone in the Stadium is ordered to
evacuate the stadium until further notice.

There are approximately 70 journalists and 20 photographers in the Venue Media Centre. The
Venue Press Manager is involved in the above meeting.

9:45 am There is a live feed of events being covered on Twitter and other social media. The
bomb squad has been called in and the press are asking the Deputy VPM for confirmation and
that the suspicious pack is a bomb.

10:00 am QPS (Queensland Police Service) put out a statement on their website that they are
treating the situation with the utmost caution.

10:10 am QPS release a statement that the suspicious package was just a false alarm.

10:25 am The press are asking for a spokesperson from GC2018 or QPS to comment on the
safety and security of all venues going into Games Time, as they are now worried that no one
was properly prepared for the imminent terrorist threat.

Does the event still go ahead? All Spectators are still outside the venue gates.

Photos from Operational Forum

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