eSpace UC V200R003

ECS Quick
Configuration Guide
Issue: 03
Date: 2015-09-20

Product Overview
The eSpace Unified Communications (UC) solution provides basic IP telephony (IPT) services and value-added
Enhanced Communication Suite (ECS) services. To implement the IPT services, an enterprise needs to deploy only
the unified gateway and IP phones. To implement ECS services such as instant messaging (IM), group, status
presence, multimedia meeting, and corporate directory, an enterprise must deploy the ECS and UC soft terminals in
addition to the unified gateway and IP phones. The ECS suite consists of the eServer, mobile access agent (MAA),
and Meeting MS. UC soft terminals include the eSpace Desktop and eSpace Mobile (HD).
Component Description
Provides the user registration, call routing, call
Unified gateway control, and media control functions.
Business Provides basic service management capabilities,
management unit including number management, service enablement,
(BMU) data synchronization, and call record query.
Provides the corporate directory capabilities and
AppAgent opens up interfaces to integrate with third-party
systems or perform custom development.
Provides the registration, authentication, IM, status
eServer presence, and group functions for the eSpace
Desktop.
MAA Provides access for the eSpace Mobile.
ECS
Provides the multimedia meeting functions and
Meeting MS supports video meetings and content sharing.

UMServer Provides the rich media messaging functions.

For more information about the eSpace UC
solution (including the services and components),
see the eSpace UC Solution Description.
eSpace 8950, eSpace 8850, eSpace 7900 series,
IP phoneeSpace 7800 series, and eSpace 6805.
eSpace PC-based soft terminal that provides the IM, voice
Terminals Desktop call, video call, and meeting functions.
eSpace
Mobile phone or tablet-based soft terminal that
provides the IM, voice call, video call, and meeting
Mobile (HD) functions.

Document Overview
This topic describes how to quickly implement ECS services such as IM, group, status presence,
multimedia meeting, and corporate directory in the single-node networking scenario, including data
planning, configuration, and verification operations. Before performing the operations described
in this document, ensure that you have configured the unified gateway, IP phones, and
trunks by referring to the eSpace UC V200R003 IPT Quick Configuration Guide.
During the configuration, you may need to consult the following documents:
eSpace UC V200R002C00 Product Documentation Scan to download
the document
Administrator Guide for the corresponding IP phone model
eSpace UC Solution Description eSpace U19XX Product Description
eSpace UC IPT Quick Configuration Guide eSpace UC Version Configuration Information Form

You can obtain the preceding documents from the CD-ROM delivered with the product or by visiting
http://support.huawei.com/enterprise and choosing UC&C > Unified Communications & Contact Center > IP
Telephony.

1 Copyright Huawei Technologies Co., Ltd. 2015. All rights reserved.

 1 Scenario Description
This document describes how to quickly configure the ECS services provided by the eSpace UC solution based on
the following service requirements and device networking.
1a Service Requirements
This document describes how to quickly configure the services described in the following table. For details about how
to configure other services, see the eSpace UC Product Documentation.
Service Description
IM Enables enterprise users to send and receive instant messages using UC soft terminals.

Enables enterprise users to initiate voice calls to each other.

Voice call After the trunk for connecting to a public switched telephone network (PSTN) is
configured on the unified gateway, enterprise users can also make incoming and
outgoing calls with PSTN users.
Enables enterprise users to initiate and join instant voice/multimedia meetings or
Voice/Multimedia meeting
schedule voice/multimedia meetings that will be held at specified time.
Enables enterprise users to view and query enterprise contacts using UC soft terminals
Corporate directory
or IP phones.
Enables enterprise users who have logged in to an IP phone and the eSpace Desktop
Phone linkage simultaneously to use the IP phone to answer, end, and reject calls received on the
eSpace Desktop.

1b Device Networking
Service
Server
Mobile Data
Unified Network Device List
Gateway
Device Quantity
PSTN Service server 1
eSpace U1960 unified gateway 1
PC (for operating the BMU and
1
eSpace U1960)
IP Phone eSpace eSpace eSpace 7910 IP phone 200
Desktop Mobile
This network applies to an enterprise with less than 10,000 users and no branches. On this network, the unified
gateway and service server are deployed in the enterprise headquarters.
The service server is an RH2285 on which the BMU, AppAgent, eServer, MAA, Meeting MS and UMServer are
co-deployed.
Functioning as an IP private branch exchange (PBX), the unified gateway provides the call control functions and
connects to the PSTN through a trunk to implement voice communication between enterprise users and between
enterprise users and PSTN users.
IP phones are registered with the unified gateway, and initiate authentication requests to the unified gateway.
The eSpace Desktop initiates authentication requests to the eServer during login.
The eSpace Mobile (HD) initiates authentication requests to the eServer through the MAA and AppAgent during
login.

The eSpace Desktop and eSpace Mobile (HD) are registered with the unified gateway for making voice calls.

2
 2 Data Plan
Plan required data before the configuration. The planned data will be used in the commissioning tasks described in
the following sections.

2a User Plan
Linkage UC Service
User SIP
Enabled Enabled Terminal Role Rights
Account Number
(Yes/No) (Yes/No)
eSpace
By default, a common user
user8000 8000 Desktop/eSpa
No Yes has the right to use basic UC
user8099 8099 ce Mobile
services such as the voice
(HD)
call, IM, voice meeting,
Common
eSpace multimedia meeting, and
user8500 8500 user
Yes Yes Desktop + IP corporate directory services,
user8599 8599 and can perform most of the
phone
tasks described in this
user8600 8600 document.
No No IP phone
user8699 8699

2b IP Address Plan
Default
Device Network Port IP Address Subnet Mask Description
Gateway
Ethernet network Service server (on which the BMU,
RH2285 port (service 192.168.1.100 255.255.255.0 192.168.1.1 AppAgent, eServer, MAA, Meeting
network port) MS and UMServer are co-deployed)
eSpace
SCU GE0&GE1 192.168.1.3 255.255.255.0 192.168.1.1 Unified gateway
U1960

2c Meeting Data Plan

Parameter Planned Value Description
An internal user dials this number
Meeting access code (for internal users) 6666
and joins a meeting as prompted.
An external user dials this number
Meeting access code (for external users) 28886666
and joins a meeting as prompted.
Office route 1 -
Office route selection code 1 -
SIP trunk between A domain name can contain only
Domain name of the peer
the unified gateway Meeting_MS letters, digits, underscores, periods
device
and Meeting MS (.) and the at sign (@).
Peer signaling port 5092 -
Local signaling port 5060 -
Simple Mail Transfer
smtp.huawei.com
Protocol (SMTP) server These parameter values are for
Email parameters
reference only. Use the actual mail
for sending meeting Email address admin@huawei.com
server address and email address
notifications User name admin onsite.
Password 1qaz@WSX

3
 3 Preparing for the Configuration
3a Verifying the Installation
This configuration guide assumes that you have installed the operating system, database, and UC service software. Before the
configuration, verify the installation. For details about software installation, see section "Software Installation Guide (Based on
Windows Server 2008 R2)" in the eSpace UC Product Documentation.

Step Operation Result or Other Related Information

1 Log in to the service server as the administrator user.

Meeting MS
Choose Start > Run, enter
services.msc, and click OK.
If the services shown in the right
2
figure are displayed, the UC BMU
service software has been
installed successfully.
eServer

MAA
UMServer

The AppAgent does not have independent services. It shares the same services with the BMU. If the BMU services exist, the
AppAgent has been installed successfully.
If the Status value for a service is empty, the service has not started. Right-click the service and choose Start to start it.

3b Understanding the Configuration Process

Commissioning Rich
Configuring the Unified Configuring the 7e Media Messaging
4a 7a UMServer Service
Gateway
2a User Plan
4b Adding the Unified Gateway 5a
Configuring the Interworking
7b
Verifying P2P Instant 7f Verifying P2P File
Between the Unified Messages Transfer
2b IP Address Plan Gateway and eServer Verifying Temporary
4c Configuring SIP Numbers 7c
5b Installing and Logging In to Group Instant Messages
2c Meeting Data Plan the eSpace Desktop Verifying Contact Group
4d Configuring UC Accounts 7d Instant Messages

Prepare the Configure Deploy the Deploy the Verify the

Plan Data
Configuration Users eSpace Desktop eSpace Mobile IM Service

(To be continued)

3a Verifying the Installation 3d Applying for the UC License 6a Configuring the MAA
Installing and Logging In to the
3c Logging In to the BMU 3e Loading the UC License 6b
eSpace Mobile

Verifying Voice Calls on the Configuring the Trunk for Connecting the Unified Gateway to the
8a eSpace Desktop 10a Meeting MS 12a Configuring Linkage SIP
Numbers
8b
10d Uploading the Meeting Client
8b Verifying CTD Calls on the 10b Setting Multimedia Meeting 12b Configuring UC Accounts
eSpace Mobile Parameters 8c Installation Package
Verifying VoIP Calls on the
8c 10c Configuring the Multimedia 10e Verifying Multimedia Meetings 12c Verifying Phone Linkage
eSpace Mobile Meeting Service

Verify the Verify the Verify the Verify the

(Continued Verify the Phone Linkage
Voice Meeting Multimedia Corporate
from previous) Voice Call Service Service
Service Meeting Service Directory Service

Configuring Meeting Access Verifying the Function of

9a 9d 11a Configuring Departments 11b Configuring User Levels
Codes Scheduling Voice Meetings
Setting the Email Parameters for Verifying the Function of Joining Importing the Corporate
9b 9e 11c Configuring IP Phones 11d Directory from an Excel File
Sending Meeting Notifications Scheduled Voice Meetings
9c Verifying Instant Voice Meetings 11e Verifying Corporate Directory

4
3c Logging In to the BMU
Step Operation
Check the connection between the
1
PC and the BMU.
Open Internet Explorer on the PC,
2 enter https://192.168.1.100:18443 in
the address box, and press Enter.
Result or Other Related Information
In this example, the IP address of the BMU is 192.168.1.100.
The PC must use an IP address that is in the same network segment
as the BMU, such as 192.168.1.11. You can use the ping command
to check the network connection.
The login page for the administrator is displayed.
Internet Explorer must be of version 6.0, 7.0, 8.0, 9.0, or 10.0.
If a message indicating a website security certificate error is
displayed, click Continue to this website (not recommended).
This error has no impact on user operations.

If you want to rectify the error, see "Software Installation Guide (Based
on Windows Server 2008 R2) > Appendix FAQ" in the eSpace UC
Product Documentation.

Enter the user account and password The default user name and password of the administrator are admin
3
of the administrator and click Login. and Change_Me respectively.

3d Applying for the UC License

If you have not applied for the UC license during the installation, you must obtain the equipment serial number (ESN)
on the BMU and then apply for the license during the configuration.
Step Operation Result or Other Related Information
On the BMU, choose System Management By default, the BMU provides a test license that supports six
1
> License Maintenance. users for you to test basic functions.
2 Obtain the ESN of the BMU. -
Log in to the Electronic Software URL of the ESDP: http://app.huawei.com/isdp/
3 Development Platform (ESDP) and apply for For details about how to log in to the ESDP and apply for a
a license based on the contract and ESN. license, see the online help of the ESDP website.

3e Loading the UC License

Step Operation Result or Other Related Information
For example, you can save the license file to
1 Save the license file that has been applied for on the PC.
the D:\UC License folder.
On the BMU, choose System Management > License
2 -
Maintenance.
Click the Upload license tab and upload the license.

3
2

4 Click the License Information tab and verify that the license data is correct.

5
 4 Configuring Users
Before verifying functions, you must configure the unified gateway, add the unified gateway on the BMU, and configure
SIP numbers and UC accounts to ensure that commissioning tasks can be performed properly.
4a Configuring the Unified Gateway
Before adding the unified gateway on the BMU, you must add the IP address of the BMU as a trusted IP address on
the unified gateway.
Step Operation Result or Other Related Information
Log in to the unified gateway and access the
For details, see section Appendix A Logging In to the
1 Config mode using the local maintenance
Unified Gateway Using the LMT.
terminal (LMT).
On the LMT, click the Command Tree tab, and add the IP address of the BMU as a trusted IP address.
1
config add trust server ip address 192.168.1.100/24

2
2

In the preceding command, the IP address is that of the BMU. Enter the IP address based on section 2b "IP
Address Plan."
Save the configuration in time to avoid configuration data
3 Run the save command to save the data.
loss after the device restart.

4b Adding the Unified Gateway

After the unified gateway is added on the BMU, SIP numbers configured on the BMU will be synchronized to the
unified gateway.
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
2 Choose Function Maintenance > Unified Gateway Maintenance.
Click Add, and enter the unified gateway information.

2
3
The message "Adding Unified Gateway succeeded." is displayed. If the unified gateway is in Disconnected
state, see Appendix B Common Faults During the Configuration to rectify the fault.
Server IP address: If the unified gateway works in dual-network-port mode, set this parameter to the IP
address of the management network port (that is, GE0).
Server Protocol/Server Port: Set this parameter to the value configured on the unified gateway. You can
run the show system bmu information command to query the protocol and the port number. (The default
values are TLS and 8000.)
Server password: Set this parameter to the password of the admin user for accessing the Config mode on
the unified gateway. The default value is Change_Me.
Area: This parameter relates to the areadn parameter of the call source configuration on the unified
gateway. No call source is involved in this example. Set this parameter to any value you prefer.
Set other parameters shown in the left figure. For details about these parameters, see the help information
on the web page.

6
4 Configuring
4c Users
Configuring SIP Numbers
You need to configure SIP numbers for UC soft terminal users and IP phone users. The procedures for configuring SIP numbers for
the two types of users are similar. If you have configured SIP numbers for IP phone users by referring to section "Configuring SIP
Users" in the eSpace UC IPT Quick Configuration Guide, you do not need to configure SIP numbers for IP phone users again.

Step Operation Result or Other Related Information

1 Choose UC Management > SIP Number Maintenance. -
Click Add, enter the SIP number information, and click OK.

Based on the system prompt, check whether prefix 8

automatically added by the system conflicts with the
prefix configured on the unified gateway. If no, click
OK.
This step describes how to add SIP numbers in
batches. The procedure for adding a single SIP
number is similar. For details about how to configure
SIP numbers for linkage, see section 12 Verifying
Phone Linkage.
Enter the SIP number information based on section 2a
User Plan.

2 IsJoint: Set this parameter to No.

Device EID: Generally, set this parameter to the start
number.
Type:
Set this parameter to UC when configuring SIP
numbers for eSpace soft terminal users.
Set this parameter to Common terminal when
configuring SIP numbers for IP phone users.
Auto Add Prefix: Set this parameter to Yes so that
the system automatically configures the first digit of
SIP numbers as the intra-office prefix.
For details about these parameters, see the help
information on the web page.

Choose Function Maintenance > Unified Gateway Save the configuration in time to avoid configuration
3
Maintenance and click . data loss after the device restart.

7
4d Configuring UC Accounts
You need to configure UC accounts for UC soft terminal users and IP phone users. UC soft terminal users use the UC accounts to
log in to UC soft terminals. IP phone users use the UC accounts to log in to the BMU self-service page to schedule meetings.

Step Operation Result or Other Related Information

1 Choose UC Management > Account List. A security warning is displayed. Click Yes to continue.
Click Add, enter the UC account information, and click
OK.
1

This step describes how to add a single UC account. For details

about how to import UC accounts in batches from an Excel file,
see section 11 Verifying the Corporate Directory Service.

2
3 Enter the UC account information based on section 2a User Plan.
3 UC Service:
Set this parameter to Enable when configuring UC accounts for
UC soft terminal users.
Set this parameter to Disable when configuring UC accounts for
2 IP phone users.
Service Number: Select a SIP number that has been configured.
A UC account can be used to log in to an UC soft terminal and
initiate calls only after the UC account is bound to a SIP number.
Password Allocation Mode: Set this parameter to Specified.
The password is used to log in to UC soft terminals and the BMU
self-service page.
Role: Set this parameter to Normal User.
Set other parameters based on the site requirements or use the
default values.

8
 5 Deploying the eSpace Desktop
Prerequisite: The installation file PCClient.zip has been obtained. To obtain the installation file, visit
http://support.huawei.com/enterprise/ and choose Downloads > UC&C > Unified Communications & Contact Center
> IP Telephony > IP Telephony Terminals > eSpace Desktop.

5a Configuring the Interworking Between the Unified Gateway and eServer

Before using the eSpace Desktop, you must configure the IP address and port number of the eServer on the unified
gateway.
Step Operation Result or Other Related Information
Log in to the unified gateway and access the Config For details, see section "Appendix A Logging In to
1
mode using the LMT. the Unified Gateway Using the LMT."
On the LMT, click the Command Tree tab, and
configure the IP address and port number of the The IP address is that of the eServer.
2 eServer. Enter the IP address based on section "2b IP
config system eserverip 192.168.1.100 port 8011 Address Plan."

Save the configuration in time to avoid

3 Run the save command to save the data.
configuration data loss after the device restart.

5b Installing and Logging In to the eSpace Desktop

This document describes only the method for configuring intranet access. For details about how to configure extranet
access, see section "Verifying Extranet Access of UC Terminals" in the eSpace UC Product Documentation.

Step Operation Result or Other Related Information

Double-click the installation package and install the
1 -
eSpace Desktop as prompted.
On the page indicating that the installation is complete,
2 -
select Start eSpace Desktop and click Finish.
In the lower right corner of the login page, click and The page for configuring the server address is
3
choose Server address. displayed.
On the Intranet tab page, enter the server IP address
and port number.
1

2 Server address IP: Set this parameter to the IP

4
address of the eServer.
Port: Use the default value 8011.
3

Enter the account and password, and use the default Account: Enter the UC account.
5
value Online and Intranet. Password: Enter the password of the UC account.

6 Click log in icon. The eSpace Desktop main page is displayed.

9
 6 Deploying the eSpace Mobile
This document describes how to deploy the eSpace Mobile. The procedure for deploying the eSpace Mobile HD is the
same.
Prerequisites:
The installation file eSpace_iPhone.ipa or eSpace_AndroidPhone.apk, contained in Mobile Client.zip, has been
obtained. To obtain the installation file, visit http://support.huawei.com/enterprise/ and choose Downloads > UC&C
> Unified Communications & Contact Center > IP Telephony > IP Telephony Terminals > eSpace Mobile. You
can also download the installation file from the App Store, Google Play, or Huawei's application market by searching
for eSpace UC.
A Wi-Fi network is available, and the MAA can be accessed from the Wi-Fi network.
6a Configuring the MAA
Step Operation Result or Other Related Information
1 Log in to the MAA server as the administrator user. -
The configuration file is stored in D:\Program
Files\eSpace_UC\eSpace_UC_Server\Server\MAA\weba
Use the Notepad to open the configuration file
2 pps\MBServer\WEB-INF.
server_config.xml.
Locate the configuration file based on the actual installation
path of the MAA onsite.
Set the following parameters:

<server> Only the parameters related to this configuration guide

<type>IPT2.2</type> are displayed. Use the default values for other
<ip>192.168.1.100</ip> parameters.
<!-- MAA inner port --> server:
<port>7800</port> ip: Set this parameter to the IP address of the MAA.
...
<isvoip>1</isvoip> isvoip: Set this parameter to 1, indicating that the VoIP call
<isctd>1</isctd> function is enabled.
... isctd: Set this parameter to 1, indicating that the click to
<ismanageconf>1</ismanageconf> dial (CTD) call function is enabled.
<isdataconf>1</isdataconf> ismanageconf and isdataconf: Set both the parameters to
... 1, indicating that the multimedia meeting function is enabled.
</server>
<proxy>
3
... For the preceding parameters that are set to 1, value 0
<IMServerCounts>1</IMServerCounts> indicates that related functions are disabled.

<IMServerIP>192.168.1.100</IMServerIP> proxy:
<IMServerPort>8011</IMServerPort> IMServerCounts: Set this parameter to the number of
... eServers.
</proxy> IMServerIP: Set this parameter to the IP address of the
<appserver> eServer.
...
IMServerPort: Use the default value 8011.
<tcpConnection>2</tcpConnection>
<ip>192.168.1.100</ip> appserver:
... tcpConnection: Set this parameter to 2. The parameter
</appserver> value must be greater than the number of AppAgents.
ip: Set this parameter to the IP address of the AppAgent.

Choose File > Save As, set Encoding to UTF-8, and If you use other text editors to edit the configuration file,
4 ensure that the file encoding format is set to UTF-8 when
click Save.
you save the configuration file; otherwise, users may fail
to log in to the eSpace Mobile.

5 Restart the MAA service. For details, see section 3a Verifying the Installation.

10
6b Installing and Logging In to the eSpace Mobile
This document describes only the method for configuring intranet access. For details about how to configure extranet
access, see section "Verifying Extranet Access of UC Terminals" in the eSpace UC Product Documentation.
In this document, the iPhone version is used as an example to describe the operations on the eSpace Mobile. These
operations may be slightly different on Android phones.

Step Operation Result or Other Related Information

Download and install the eSpace Mobile on the

1 -
mobile phone.

2 Tap on the home screen of the mobile phone. The eSpace Mobile login page is displayed.

In the lower right corner of the login page, tap

3 -
and choose Server Settings.

Set the server IP address to that of the MAA server

4 You do not need to set other parameters.
and use the default port number 7801.

5 Choose Save > Back. The login page is displayed.

Account: Enter the UC account.

6 Enter the account and password.
Password: Enter the password of the UC account.

7 Tap Log In. The eSpace Mobile main page is displayed.

7 Verifying the IM Service

7a Configuring the UMServer Service
The UMServer provides rich media and offline file transfer functions. Before using the functions, configure the
UMServer service.

Step Operation Result or Other Related Information

For details, see section 3c Logging In to the
1 Log in to the BMU as the admin user.
BMU.
2 Choose Function Maintenance > eSpace Maintenance. -

3 Click in the row whose Service ID is UMServer. The eSpace maintenance page is displayed.

Set the default server IP address and use default values

for other parameters.

Default Address: Set it to the UMServer IP

4 1
address.

11
7b Verifying P2P Instant Messages
Step Operation Result or Other Related Information

1 Users A, B, and C log in to the eSpace Desktop. Users D and E log in to the eSpace Mobile.

User A clicks in the lower left corner of the

2 The corporate directory is displayed.
main page.

User A enters user B in the search box and

presses Enter.
3 The search result is displayed.

User A right-clicks user B and chooses Send IM. The IM chat page with user B is displayed.

4 User A can choose Add as Contact to add an

enterprise contact to Contacts, facilitating future
communication.

User B receives the instant message and replies to

User A enters the message content and sends the
5 user A with another instant message. User A receives
instant message.
the reply.

Repeating the preceding steps, user A searches User D receives the instant message and replies to
6 for user D in the corporate directory and sends an user A with another instant message. User A receives
instant message to user D. the reply.

The system automatically searches for user E in the

User D taps Contacts, taps the search box, and personal address book. When user E is not found in
7
enters user E. the personal address book, the system prompts user
D to search for user E in the corporate directory.

8 User D taps Search. The search result is displayed.

9 User D taps corresponding to user E. The IM chat page with user E is displayed.

User E receives the instant message and replies to

User D enters the message content and sends the
10 user D with another instant message. User D receives
instant message.
the reply.

12
 7c Verifying Temporary Group Instant Messages
The eSpace Desktop allows users to create temporary groups and send instant messages within a temporary group. The
eSpace Mobile does not support the temporary group function.
Step Operation Result or Other Related Information

1 On the IM chat page with user B, user A clicks . The Select Contact page is displayed.

The temporary group IM chat page containing users B and

2 User A searches for user C, clicks , and clicks OK.
C is displayed on user A's desktop.
Users B and C receive the instant message. When user B
User A enters the message content and sends the instant
3 or C sends an instant message, the other parties can
message.
receive the instant message.

7d Verifying Contact Group Instant Messages

The eSpace Desktop allows users to create contact groups and send instant messages within a contact group. The eSpace
Mobile allows users to send instant messages within a contact group but does not allow users to create contact groups. The
eSpace Mobile can only synchronize the contact groups created on the eSpace Desktop.

Step Operation Result or Other Related Information

eSpace Desktop user A clicks on the left of the main

page, and clicks . 1

2 You can right-click in a blank area and choose Add

1 1 Group.

2 User A enters a group name, such as info, and clicks . The Select Contact page is displayed.

User A clicks , clicks Corporate Directory in the

3 department tree on the left, double-clicks users B, C, and D The Add Group page is displayed.
in sequence, and clicks OK.

Other members of the contact group receive a group

User A uses the default values for other parameters and
4 invitation.
clicks OK.
When user A clicks , the contact group is displayed.

After users B, C, and D accept the group invitation, user A

5 The contact group IM chat page is displayed.
double-clicks the group name.

User A enters the message content and sends the instant Other members of the contact group receive the instant
6
message. message sent by user A.

eSpace Mobile user D chooses Contacts > Groups and The contact group IM chat page is displayed on the mobile
7
taps group info. phone.

User D enters the message content and sends the instant Other members of the contact group receive the instant
8
message. message sent by user D.

13
 7e Commissioning Rich Media Messaging
A rich media message contains a figure, voice, or video in addition to text.
The eSpace Desktop and eSpace Mobile support rich media messaging. On the eSpace Desktop, users can only
receive photos, doodles, and voice and video messages.
NOTE: This topic takes eSpace Mobile as an example. Ensure that you have enabled rich media messaging functions.

Step Operation Result or Other Related Information

1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.

2 Choose User Management > Role Management. -

3 Click next to Normal User. The page for editing a normal user is displayed.

Restart the BMU service as prompted.

In the Public Functions area box, choose Rich Media
4 NOTE:
and click Modify.
Enable Offline File Transfer in the eSpace
Desktop Functions area box at the same time.
eSpace Mobile user A taps in the IM window, taps The other party receives the picture.
5
Picture, and choose the picture to send. At most 9 pictures can be selected at one time.
eSpace Mobile user A taps in the IM window, taps
6 The other party receives the photo.
Camera, take a photo, and confirm and send it.
eSpace Mobile user A taps in the IM window, taps
7 The other party receives the video.
Picture, select a video file, and send it.
eSpace Mobile user A taps in the IM window, taps
8 The other party receives the video.
Camera, shoot a video, and confirm and send it.
eSpace Mobile user A taps in the IM window, taps The other party receives the voice.
9 and holds to record voice, and release the button The administrator can configure the maximum
to send it. recording duration (default: 600s).
eSpace Mobile user A taps in the IM window, taps
10 The other party receives the doodle.
Doodle, draw anything, and send it.

7f Verifying P2P File Transfer

The eSpace Desktop supports online and offline file transfer. The eSpace Mobile does not support this function.
NOTE: Before using offline file transfer, ensure that you have offline file transfer rights (the rights are enabled by
default).
Step Operation Result or Other Related Information

1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.

2 Choose User Management > Role Management. -

3 Click next to Normal User. The page for editing a normal user is displayed.

In the eSpace Desktop Functions area box, choose

4 Restart the BMU service as prompted.
Offline File Transfer and click Modify.
The system selects the file transfer mode based on
On the IM chat page with user B, user A clicks and user B's online status.
5
sends a local file. User B receives the file transfer prompt if user B is
online.

6 User B clicks Accept or Save As. -

14
 8 Verifying the Voice Call Service
The voice call service can be used immediately after the eSpace Desktop and eSpace Mobile are deployed. No special
configuration is required.
To enable internal users in an enterprise to make voice calls with external users, you must configure the trunk for
connecting the unified gateway to the PSTN. For details, see section "Configuring Trunks" in the eSpace UC IPT Quick
Configuration Guide.

8a Verifying Voice Calls on the eSpace Desktop

Step Operation Result or Other Related Information

eSpace Desktop user A right-clicks user B, chooses Call,

1 A call notification is displayed to user B.
and selects a number, for example, 8001.
2 User B clicks Answer. User A talks with user B.
On the voice call page, user A clicks to initiate a The video call page between users A and B is
3
video call. displayed.

8b Verifying CTD Calls on the eSpace Mobile

In a CTD call, the carrier connects the callback number that you specify and the called number. If the carriers of the
callback number and called number do not provide the free-to-answer service, the calling party and called party in the
CTD call must pay call fees.
Step Operation Result or Other Related Information
eSpace Mobile user D chooses Me > Settings, set
1 The mobile phone is set to the CTD mode.
Calling Mode to CTD.

User D chooses Call Settings > Callback If you need to set an external number as the callback
2 Number, select or define a callback number, and number, prefix the external number with 9. Prefix 9 is
return to the contact screen. the outgoing prefix configured on the unified gateway.

User D taps user E, taps , selects a number,

3 The system initiates a call to user D.
and taps OK.
4 User D taps Accept. User E receives a call.

User D talks with user E.

5 User E taps Accept. If the CTD call fails, see section Appendix B Common
Faults During the Configuration to rectify the fault.

8c Verifying VoIP Calls on the eSpace Mobile

The VoIP call mode depends on a Wi-Fi network or a mobile data network. VoIP calls consume network traffic and do
not incur call fees. The voice quality of VoIP calls depends on the network bandwidth.
Step Operation Result or Other Related Information

eSpace Mobile user D chooses Me > Settings, set

1 The mobile phone is set to the VoIP mode.
Calling Mode to VoIP.

2 User D taps user E and selects a number. User E receives a call.

3 User E taps Accept. User D talks with user E.

15
 9 Verifying the Voice Meeting Service
The voice meeting service is a voice service implemented by the unified gateway to allow multiple parties to communicate
in voice simultaneously.

9a Configuring Meeting Access Codes

After meeting access codes are configured, enterprise users can dial the meeting access codes and join meetings as
prompted.
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
Choose Functions Maintenance > Meeting
2 Maintenance > Meeting Access Code -
Configuration.

Click Add and configure the meeting access code for

internal users.
1
Access Code Type: Set this parameter to Short
number, indicating that the meeting access code is
3 for internal users.
Meeting Access Code: Set this parameter based
on section 2c Meeting Data Plan.
2

To enable PSTN users to join meetings, you must

(Optional) Repeat step 3 to set the meeting access set the meeting access code for external users.
4
code for external users to 28886666. Access Code Type: Set this parameter to Long
number.

9b Setting the Email Parameters for Sending Meeting Notifications

After the email parameters for sending meeting notifications are set, participants can receive email notifications for
scheduled meetings.
Prerequisite: A mail system has been deployed and connected to the BMU.
Step Operation Result or Other Related Information

1 Choose System Management > System Configuration > Email Service Configuration.

Set the email parameters, and click Modify.

SMTP Server: Set this parameter to the IP address or domain name of the enterprise mail server.
Sender Email: Set this parameter to a real email address.
Authenticate: Set this parameter to Enable and configure the user name and password.

16
9c Verifying Instant Voice Meetings
eSpace Desktop and eSpace Mobile users can directly initiate instant voice meetings using UC soft terminals.
Alternatively, they can log in to the BMU self-service page and schedule instant voice meetings. IP phone users can only
schedule instant voice meetings by logging in to the BMU self-service page.

Task Step Operation Result or Other Related Information

Users B and C accept the meeting invitation, and

the meeting starts.
Initiating an
An eSpace Desktop user can also invite eSpace
instant voice
On the IM chat page with users B and Mobile users and IP phone users to an instant voice
meeting as 1
C, eSpace Desktop user A clicks . meeting.
an eSpace
Desktop user If an instant voice meeting fails to be initiated, see
section Appendix B Common Faults During the
Configuration to rectify the fault.
eSpace Mobile user D chooses The page for creating a meeting is displayed on the
2
Discover > Meetings, and taps . mobile phone.
Initiating an
instant voice User D enters the subject information
meeting as 3 and selects the number used to join -
an eSpace the meeting.
Mobile user User D sets the meeting type to Voice
Participants accept the meeting invitation, and the
4 Meeting, adds participants, and taps
meeting starts.
Create.

9d Verifying the Function of Scheduling Voice Meetings

Prerequisite: The system time of the BMU server is the same as that of the unified gateway.
Step Operation Result or Other Related Information

The page for scheduling a meeting is displayed.

eSpace Mobile users and IP phone users can open

eSpace Desktop user A chooses > .
1 Internet Explorer on a PC, enter http://IP address of
the BMU in the address box, press Enter, and log in
to the BMU self-service page using the UC account
and password.

User A enters the meeting information and clicks OK.

The meeting encryption and recording functions

require special configurations, which are not
2
described in this document. For details, see the
eSpace UC Product Documentation.

17
9d Verifying the Function of Scheduling Voice Meetings (Continued)
Step Operation Result or Other Related Information

Click Participant and Add Participants.

A blank row is displayed. To add several participants, click Add Participants several times.

3
2

The operation succeeds.

Choose Meeting Notification.
If the email address has been configured, it is displayed automatically. You can also manually add an email address.

Note: The short message service (SMS) notification function can be used only after the eSpace UC is connected to the
mobile agent server (MAS).

18
9e Verifying the Function of Joining Scheduled Voice Meetings
Users can join scheduled voice meetings using any of the following methods: 1) being invited by the system; 2) dialing a
meeting access code; 3) joining a meeting on the eSpace Desktop; 4) entering the meeting ID and password on the BMU
self-service page.
This section verifies the method of joining a meeting on the eSpace Desktop and the method of dialing a meeting access
code. For details about other methods, see the eSpace UC Product Documentation.
Task Step Operation Result or Other Related Information

In the upper left corner of the eSpace Desktop,

user A clicks > .
1 The page for joining a meeting is displayed.

User A enters the meeting information.

Joining a meeting
as an eSpace 1 User A joins the meeting as prompted.
Desktop user
Meeting Access No.: Set this parameter
based on section 9b Configuring Meeting
2
Access Codes.
Meeting No. and Password: Obtain the
parameter values from the meeting
notification email or from the moderator.

Joining a meeting
An eSpace Mobile user or an IP phone user dials PSTN users can join meetings by dialing the
as an eSpace
3 the meeting access code 6666 and joins a meeting meeting access code for external users, that
Mobile user or an
as prompted. is, 28886666.
IP phone user

19
 10 Verifying the Multimedia Meeting Service
In addition to the functions supported by the voice meeting service, the multimedia meeting service supports video and
data functions such as video communication, desktop sharing, document sharing, media sharing and polling.

10a Configuring the Trunk for Connecting the Unified Gateway to the Meeting MS
Step Operation Result or Other Related Information

Log in to the unified gateway and access the Config For details, see section Appendix A Logging In
1
mode using the LMT. to the Unified Gateway Using the LMT.

On the LMT, click the Command Tree tab and configure

the office route selection code. Enter the trunk information based on section 2c
2
Meeting Data Plan.
config add office selectcode no 1 repeatroute no
Configure the office route.
3 -
config add office no 1 officeselectcode 1

Configure the peer office device.

4 config add peercomponent domainname -

Meeting_MS ip 192.168.1.100 tkcnum 32

Configure the SIP trunk.

5 config protocol sip officeno 1 domainname -
Meeting_MS peerport 5092 maxcallnum 32

Save the configuration in time to avoid

6 Run the save command to save the data.
configuration data loss after the device restart.

10b Setting Multimedia Meeting Parameters

Step Operation Result or Other Related Information
For details, see section 3c Logging In to the
1 Log in to the BMU as the admin user.
BMU.
Choose System Management > System Configuration
2 -
> Meeting Connection Configuration.
Set multimedia meeting parameters and click Modify.

Web Data Meeting Intranet Address: Set this parameter to the IP address or domain name of the BMU plus
the port number 8443.
The address is sent to participants in the meeting notification email. Participants can click the URL in the
meeting notification email to join a multimedia meeting.
Web Data Meeting Extranet Address: This parameter needs to be set only when external users need to join
multimedia meetings. In this example, use the default value.

20
10c Configuring the Multimedia Meeting Service
Step Operation Result or Other Related Information

Choose Function Maintenance > eSpace

1 -
Maintenance > eSpace Service.
Click the modify icon corresponding to DataConfer Service.

A message is displayed indicating that the service is modified

Set Default Address to the IP address of the
successfully. To make the settings take effect, restart the Meeting
Meeting MS and click OK.
MS services immediately or wait for 10 minutes. For details about
the Meeting MS services, see section 3a Verifying the Installation.
The following figure shows the services that need to be restarted.
3

4 Restart UC soft terminals. -

10d Uploading the Meeting Client Installation Package

After the meeting client installation package is uploaded to the BMU, the system automatically downloads and installs the
installation package when users join multimedia meetings from the BMU self-service page.
Step Operation Result or Other Related Information

To obtain the webmeeting_for_portal.zip package, visit

http://support.huawei.com/enterprise/ and choose
Obtain the meeting client installation package
1 Downloads > UC&C > Unified Communications &
webmeeting_for_portal.zip and decompress it.
Contact Center > IP Telephony > IP Telephony
Terminals > eSpace Desktop.

Upload the decompressed files to D:\Program

Upload the meeting installation package based on the
2 Files\eSpace_UC\eSpace_UC_Server\Server\BMU\web
actual installation path of the BMU onsite.
apps\ROOT\Portal\download\ on the BMU.

10e Verifying Multimedia Meetings

Result or Other Related
Task Step Operation
Information

Initiating an An eSpace Desktop user clicks on the instant voice meeting

instant page. The voice meeting is upgraded to
1
multimedia An eSpace Mobile user taps on the instant voice meeting a multimedia meeting.
meeting page.
The procedure for scheduling a multimedia meeting on the BMU
is similar to that for scheduling a voice meeting. For details, see The multimedia meeting is
Scheduling a
scheduled successfully.
multimedia 2 section 9f "Verifying the Function of Scheduling Voice
Participants receive the meeting
meeting Meetings." The difference is that you must set Meeting Mode to
notification email.
Voice+Data+Video.

21
10e Verifying Multimedia Meetings (Continued)
Result or Other Related
Task Step Operation
Information
Open the received notification email and click the meeting
URL in the email to join the multimedia meeting.

Only multimedia meetings support the method of

joining a meeting by clicking the URL in the
meeting notification email. Voice meetings do not
support this method. The message "Loading UC
software" is displayed. Download
If you did not receive the meeting notification email,
and install the eSpace Meeting
obtain the meeting ID and password from the
client as prompted. Then the
moderator and join the meeting using the meeting
message "The webpage you are
ID and password. For details, see section 9g
viewing is trying to close the tab.
Verifying the Function of Joining Scheduled Voice
3 Do you want to close this tab?" is
Meetings.
displayed. Do not close the tab
page until the multimedia meeting
page is displayed.

The Select Voice Access Mode

dialog box is displayed.
Joining a
multimedia
meeting

Select a voice access mode and click Call.

The email address and bound
number can be displayed only
when they are configured for your
account.
You can select New number and
enter 9 plus an external number
4 1 (for example, your mobile
number). The system will initiate a
call to your mobile phone. Prefix 9
is required because it is the
outgoing prefix configured on the
2 unified gateway.

When the meeting invitation is displayed, click Join conf The multimedia meeting page is
5
and join the multimedia meeting as prompted. displayed.

22
 11 Verifying the Corporate Directory Service
11a Configuring Departments
Step Operation
1 Log in to the BMU as the admin user.
2 Choose User Management > Account List.
Result or Other Related Information
For details, see section 3c Logging In to the BMU.
The department management page is displayed.

Right-click the enterprise name (SysDomain in this example), choose Add lower dept., enter the
department information, and click OK.
1 2

3
3

11b Configuring User Levels

After user levels are configured, you can manage enterprise members by user level. Users of low levels cannot view
the information about users of high levels. User levels are 1 to 20 in ascending order. By default, users are of level 1.
Step Operation Result or Other Related Information
Choose User Management > User Level
1 The user level maintenance page is displayed.
Maintenance.
Configure user levels based on an enterprise's
plan.
Restart the eServer services for the configured
Click Add, enter the user level information, and click user levels to take effect.
Add. To restart the eServer services, perform the
2 following steps:
1.Log in to the BMU server and right-click in
the system tray.
2.Choose to restart the eServer services (that is,
the eSpace service).

23
11c Configuring IP Phones
When the corporate directory is configured on the BMU, the eSpace Desktop and eSpace Mobile can immediately
obtain the corporate directory without special configurations. IP phones can obtain the corporate directory only after
the address of the corporate directory server is configured. Before performing the steps described in this section,
ensure that you have configured basic data on IP phones by referring the eSpace UC IPT Quick Configuration Guide,
and users can log in to IP phones.

Step Operation Result or Other Related Information

Open Internet Explorer on the operation and
1 maintenance terminal, enter the IP address of an
IP phone in the address box, and press Enter.
Enter the user name and password of the
2
administrator and click Log In.
The eSpace 7910 IP phone is used as an example.
The procedure is slightly different on other IP phone
models. For details, see section "Verifying the
Corporate Directory Service" in the eSpace UC
Product Documentation.
The default user name and password of the
administrator are admin and admin123 respectively.
Change the password as soon as possible
after the first login.

3 Choose Advanced > Server. -

Enter the address of the corporate directory and
click Save.
Server: Set this parameter to the IP address or
4 domain name of the AppAgent.
Port: Use the default value.

11d Importing the Corporate Directory from an Excel File

Step Operation Result or Other Related Information
1 Choose User Management > Account List > Add in batches.

Click Download to download the Excel file template.

The following figure shows the parameters that you need to pay attention to. For details about other
parameters, see the Parameter Description worksheet. (The parameters in red are mandatory.) If service
numbers (that is, SIP numbers) have been configured on the BMU, you do not need to enter the number
allocation policy.
2

The settings shown in the figure are for reference only. Fill in the Excel file based on the site requirements.

24
11d Importing the Corporate Directory from an Excel File (Continued)
Step Operation Result or Other Related Information
Configure the account import policy.

11e Verifying Corporate Directory

Step Operation Result or Other Related Information
eSpace Desktop user A clicks in the lower left corner
1 The corporate directory is displayed.
of the main page.
The eSpace Desktop can display the
2 User A clicks and views the department information. department tree. The eSpace Mobile and IP
phones cannot display the department tree.
User A enters the account of a user of the same or a lower The user is found, and the status of the user is
3
level and presses Enter. displayed.
User A enters the account of a user of a higher level and No result is found. Users of low levels cannot
4
presses Enter. search for users of high levels.
eSpace Mobile user D taps Contacts, taps the search The user is found, and the status of the user is
5
box, and enters the account of a user. displayed.
IP phone user F presses the right arrow key, chooses
6 The contacts page is displayed.
Contacts, and presses OK.

User F presses the right arrow key, chooses CorpDir,

enters user B, and presses Search.
1 The information about user B is displayed.
7 2 User F can press +Contact to add user B as a
local contact.

25
 12 Verifying the Phone Linkage Service
When the phone linkage service is enabled for a user, an IP phone responds accordingly as the actual communication
device when the user initiates, answers, ends, or rejects a call on the eSpace Desktop.

12a Configuring Linkage SIP Numbers

Before using the phone linkage service, you must configure a linkage SIP number.
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
Choose User Management > SIP Number
2 -
Maintenance.
Click Add, enter the SIP number information, and click
OK.
The procedure for configuring linkage SIP
numbers is similar to that for configuring common
SIP numbers. For details, see section 4c
Configuring SIP Numbers. The only difference is
that you must set IsJoint to Yes for linkage SIP
numbers.

Use number 8500 as an example. When number 8500 is

configured as a linkage SIP number, the system generates
two records with device IDs being 8500 and 8500pc
respectively.
3 Enter the start number and device count based on section
2a User Plan.
You can also change a non-linkage SIP number to a
linkage SIP number. Use number 8000 as an example.
The procedure is as follows:
1.On the SIP number maintenance page, click the device ID
corresponding to number 8000.
2.Set IsJoint to Yes and click OK.
The system generates a record with the device ID being
8000pc.

Choose Functions > Unified Gateway Manage, and Save the configuration in time to avoid configuration data
4
click . loss after the device restart.

26
12b Configuring UC Accounts
To enable the phone linkage service for a user, you must bind the UC account of the user with a linkage SIP number. Then
the user can log in to the eSpace Desktop using the UC account and log in to an IP phone using the linkage SIP number.
Step Operation Result or Other Related Information

1 Choose User Management > Account List. -

Click Add, enter the UC account information, and click Add.
1

Enter the UC account information based on section 2a

User Plan.
2 Service number: Select a linkage SIP number that
has been configured.
Use the default values for other parameters.

27
12c Verifying Phone Linkage
Task Step Operation Result or Other Related Information
Log in to the eSpace Desktop as user8500
The linkage is enabled, and the icon
1 and log in to an IP phone using the SIP
Using the eSpace is displayed in the lower left corner.
number 8500.
Desktop to dial a
number while
communicating Dial the number of another user on the
Use the IP phone to talk with the called
using the IP phone 2 eSpace Desktop. The called user answers
user.
the call.

The eSpace Desktop and IP phone ring

simultaneously, and an incoming call
Using the eSpace 3 Another user dials number 8500.
Desktop to reject a notification is displayed on the eSpace
call initiated to the Desktop.
IP phone The call is rejected. The eSpace Desktop
4 Click Reject on the eSpace Desktop.
and IP phone stop ringing.
The eSpace Desktop and IP phone ring
simultaneously, and an incoming call
5 Another user dials number 8500.
Using the eSpace notification is displayed on the eSpace
Desktop to answer Desktop.
and end a call
You can talk with the calling user on the
initiated to the IP
6 Click Answer on the eSpace Desktop. IP phone directly without picking up the
phone
IP phone.
7 Click End Call on the eSpace Desktop. The call ends.

When talking with user B on the IP phone,

The call is switched to the eSpace
Switching a call 8 click on the call page of the eSpace
Desktop from the IP phone.
between the Desktop and choose Switch to PC.
eSpace Desktop
and IP phone On the call page of the eSpace Desktop, The call is switched to the IP phone from
9
click and choose Switch to IP Phone. the eSpace Desktop.

28
Appendix A Logging In to the Unified Gateway Using the LMT
Step Operation Result or Other Related Information
The LMT software package IPT_LMT.zip is stored in the
02 Tools\LMT directory of the U1900 version software
package.
Obtain and decompress the LMT software To obtain the U1900 version software package, visit
1
package. http://support.huawei.com/enterprise/ and choose
Downloads > UC&C > Unified Communications &
Contact Center > IP Telephony > IP Telephony
Gateways > eSpace U19XX.
Double-click IPT_LMT.exe in the IPT_LMT
2 The Local Maintenance Terminal window is displayed.
folder.
Right-click Device Tree and choose Add
3 The Add Device dialog box is displayed.
Device from the shortcut menu.
Name: Enter an easy-to-remember name.
Enter the name and IP address of the unified
4 IP: Set this parameter based on section 4a "Configuring
gateway, and click OK.
the Unified Gateway."
Right-click the newly added unified gateway
5 from the Device Tree and choose Connect from The device connection dialog box is displayed.
the shortcut menu.
Default values for parameters:
User name: admin;
6 Enter the login information and click OK.
View mode password and Config mode password:
Change_Me

Appendix B Common Faults During the Configuration

If the fault you encounter is not listed in the following table, you can hand the fault in either of the following ways:
Consult related chapters in the Product Documentation of the eSpace UC V200R002C00 and unified gateway about
the fault handling suggestions.
Seek technical support by referring to Appendix C "Huawei Technical Support."
Symptom Handling Suggestion
1. Run the ping command to check the network connection between the
unified gateway and BMU.
2. Verify that the unified gateway and BMU are configured correctly by
The unified gateway is in Disconnected
referring to sections 4a and 4b.
state after it is added on the BMU.
3. Verify that the version number of the unified gateway is correct by
referring to the eSpace UC Version Configuration Information Form.
4. Remove the unified gateway from other BMUs.
You can send instant messages within Load the MTU board on the unified gateway as follows:
a temporary group but cannot initiate 1. Log in to the unified gateway using the LMT.
instant voice meetings within the 2. Run the show board command to view the ID of the slot where the
temporary group. MTU board is located.
No announcement is played when you 3. Run the config add board slot 5 type MTU command to load the
dial a meeting access code. MTU board. In the preceding command, the slot ID is assumed to be
A CTD call fails. 5. Change it based on the site requirements.

Appendix C Huawei Technical Support

If you cannot rectify the fault with the assistance of this document, obtain Huawei technical support in either of the
following ways:
Contact Huawei's local customer service center.
For information about the local service hotline and email, visit http://support.huawei.com/enterprise and click Global
Service Hotline on the right side.
Contact Huawei's technical support engineers in the local representative office.

29