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SERVICE Manual
16. Troubleshooting
1. Product Specifications
1-1 Table
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SH09BWHA
Pressure (kgf/cm2G)
SH12BWHA
Pressure (kgf/cm2G)
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2. Operating Instructions
No BUTTON FUNCTION
On/Off button.
1
Press the button to stop or run the air conditioner.
2
Temperature adjustment button(DOWN).
(DOWN)
The temperature is decreased by the pressing the temperature button.
Automatic(rotated : )
4
Low
Medium
High
Flap button.
5
It adjusts the airflow to upward and downward.
Turbo button.
6 The air conditioner cools or heats the room as quickly as possible.
After 30minutes, the air conditioner is reset automatically to the previous mode.
Sleep button.
8 The sleep timer can be used when you are cooling or heating your room to switch the air conditioner
off automatically after a period of 6 hours.
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Operating Instructions
No BUTTON FUNCTION
On Timer button.
The On Timer enables you to switch on the air conditioner automatically after
9 a given period of time that is from 1 hour to 24 hours.
To set the operating time, press the button one or more times until the required
time display.
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Operating Instructions
1. AUTO MODE : In this mode, operation mode(COOL, 4. DRY MODE : Has 4 states, each determined by room
HEAT) is selected automatically by the difference temperature.
between the setting and room temperature. The unit operates in DRY mode.
*Compressor ON/OFF time is controlled compulsorily
In case of Heat pump model.
(can not set up the fan speed, always breeze).
Cooling or heating operation is selected based on
*Protective function : Low temperature release.
difference of Ts and Tr. Cooling and heating operation
(Prevention against freeze)
is automatically interchanged during an operation.
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Operating Instructions
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No
Does all display lamp blink? Replace another PCB
Yes
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3 Tray Drain 1) Pull Tray Drain out from the Back Body.
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Capillary tube
T1 2-Way valve
Propeller fan
Cross fan
Heat Heat
Exchanger Exchanger
(Evaporator) (Evaporator)
T2
Gas side
Heating
Compressor
Gas leak check point
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Step 2 : Enter the Option Setup mode and select your option according to the following procedure.
Feature Display
1
Setting Option SEG1.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
2
Setting Option SEG2.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
3 3
Change it into the set display of Option SEG3 and SEG4
1,4 2,5 with the button.
4
Setting Option SEG3.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
5
Setting Option SEG4.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
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Feature Display
6
Change it into the set display of Option SEG5 and SEG6
with the button.
7
Setting Option SEG5.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
8
Setting Option SEG6.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
6,9
7,10 8,11 9
Change it into the set display of Option SEG7 and SEG8
with the button.
10
Setting Option SEG7.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
11
Setting Option SEG8.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
12
Change it into the set display of Option SEG9 and SEG10
with the button.
12
13 14
13
Setting Option SEG9.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
14
Setting Option SEG10.
Push the button to set the display panel to .
Every time you push the button, the display panel reads
... repeatedly.
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Step 3 : Upon completion of the selection, check you made right selections.
Whenever you press the button, the set Option will be displayed.
Error Mode
1st If all lamps of indoor unit are flickering, Plug out, plug in power plug again and press ON/OFF key to retry.
2nd If the unit is not working properly or all lamps are continuously flickering after setting the option code, see if the
correct option code is set up for its model.
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Option Code
Model
SEG1 SEG2 SEG3 SEG4 SEG5 SEG6 SEG7 SEG8 SEG9 SEG10
SH09BWHA 0 5 0 0 0 0 1 3 4 0
SH12BWHA 0 5 0 1 0 0 1 3 5 1
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6. Troubleshooting
Since the inverter air conditioner is equipped with Electrical control circuits at both Indoor & outdoor unit, the trouble shooting shall
be performed according to the error mode.
Inside the controller of the outdoor unit (inverter), the large capacity of electrolytic condenser so that it takes the time to discharge
after the power off since the electrical charge remains(the charging voltage DC 340V).
Take care of the electrical shock by contact on the charging part before the discharge after the power off. (It takes approximately
2 minutes to discharge).
1 The operation is not done. Is the power off or the power unplugged?
Does it stop because it is the completion time?
Unplug and plug again the power source for 2 minutes.
2 The wind comes out but the Is the filter clogged with dust or dirty?
heating/cooling is not performed. Is there any direct light on the outdoor unit or any obstacle against it?
Is the selected temperature too high?
Lower the selected temperature lower than the current one (during cooling).
Is the selected temperature too low?
Raise the desired temperature than the current one? (during heating)
Is the "Fan only Mode" operation?
4 The wind volume is not adjusted. Is the operation selected among one of Auto / Dry / Turbo / Sleeping?
The temperature setting is not required since the wind volume set automatically.
Check again at the state of Cooling / Fan only / Heating.
5 The temperature is not set. Is the operation selected among the Dry / Turbo / Sleeping / Fan only Mode.
Since the temperature is automatically set, the temperature setting is not required.
Check again at the cooling / heating state.
The standard temperature 2C during the automatic operation.
7 The immediate operation starts It is the case that the auto restart function works.
without control of remote control Auto restart function is the convenient function where the operation state is
when plugged memorized in the Memory IC during the blackout and the operation restarts when
the power comes back.
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X Indoor unit heat exchanger temperature sensor error (open / short) Temp.-Sensor
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Troubleshooting
RED
GRN
YEL ULN2003
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OPERATION START
Operation( ), Timer( ) lamp flickering Check of the indoor heat exchanger (D) Check the indoor unit
Timer( ), Turbo( ) lamp flickering Check the lines of the indoor and outdoor Check the
communication (F) communication line
Operation( ), Turbo( ) lamp flickering Check of the outdoor unit temperature sensor
: Discharge temperature sensor (G)
: Comp top OLP temperature sensor (G)
: Deice temperature sensor (H) Check the outdoor unit
: Outdoor temperature sensor (H)
Operation( ), Turbo( ) lamp flickering Check of the outdoor unit error mode display
: (I) (R)
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Troubleshooting
Step 3 : Check whether the fuse (F701) on the control board is normal. (3.15[A]/250[V]:F701)
Step 1 : If the fuse is broken, replace it with new one.
Step 4 : Check the output voltage of SMPS on the control board.
Step 1 : Input power AC178 ~ AC 264V CN22 1-3pin : DC12V
Step 1 : - Input power AC178 ~ AC 264V CN22 2-3pin : DC5V
Step 1 : - CN22 : As socket not mounted measure at the solder points
Step 5 : Check whether the control board gets wet with dew
Step 1 : Dry the control board.
Step 6 : Check whether tiny metal objects make a short circuit on the PCB, especially between pins of the surface mount IC.
Step 1 : remove the objects. Do not use splay solvent or some components may get damage by solvent.
6-3-2 (B)(C) Display board and remote control check of indoor unit
Check whether the connection wire of Display board is correctly connected to CN91 connector.
Check the voltage of remote control battery. - the voltage of one battery shall be higher than about 1.4V, and then the
remote control operates normally.
Check whether the neon sign is on and the 3 wave long fluorescent lamp is on around the indoor unit. - After putting all lamps of
the indoor out and then operate it by remote control. If it operates with the remote control, it is the abnormality due to the
interference from the light of lamps. (Aircon unit is normal).
6-3-3 (D) Check the indoor temperature sensor and indoor heat exchanger temperature sensor.
Take out the thermistor connected to the connector (CN43) of control board of indoor unit and measure the resistance between
two wires and if it is same as follows: it is normal but if not, replace it.
Ambient temperature
15C 20C 25C 30C 35C 40C
(C)
Resistance of
14.68 12.09 10 8.31 6.94 5.83
thermistor [K]
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Troubleshooting
1. Check whether the wires are connected surely between control board(CN72) and running capacitor(Tab).
1. Check whether the wire of fan motor is connected to the control board (CN73,CN44) of indoor unit.
1. Check whether the error mode displays after the strong rotation for approximately 15 seconds since air conditioner turned on.
1. In case the error code displays after the fan motor is rotating for 15 seconds. Defect of HALL IC of fan motor and/or control
board.
1. In case that error code displays without fan motor rotating after 15 seconds. Operate with making short circuit of AC side
pins of SSR(SS71) of indoor unit control board. And then if the fan motor does not operate, it is the fan motor defect.
If it rotates, it is the defect of control board(SS71,IC05,IC04).
6-3-5 (F) Check of communication line between the indoor unit and outdoor unit
Communication error mode
1. Check of connection
1. Check whether the cable wire connecting the indoor unit with outdoor unit is correctly connected to the N(1), 1, 2 terminal.
(If the wire is connected reversely, the communication error occurs)
1. If the cable connecting the indoor unit and outdoor unit is longer than 20m, error mode may occur (shorten the cable length).
Check of indoor unit
Check whether the connection wire of the terminal block and control board of indoor unit is correct.
(Control board) (Terminal block)
SKY-BLU N(1)
CN71
BRN 1
RY71
BLK 2
CN71
6-3-6 (G) Check of discharge temperature sensor and comp top OLP temperature sensor.
Connector of outdoor unit control board
(PIN#3,4 of CN51 - discharge temperature sensor), (PIN#1,2 of CN52-OLP Temperature sensor)
Measure the resistance between two wires and if it is same as follows, it is normal but if not, replace.
Ambient temperature
0C 10C 20C 30C 40C 50C
(C)
Resistance of
553 362 242 166 165 82
thermistor [K]
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Troubleshooting
6-3-7 (H) Check the defrost temperature sensor and outdoor temperature sensor.
Connector of outdoor unit control board
(PIN#1,2 of CN51 - outdoor temperature sensor),(PIN#3,4 of CN52-deice Temperature sensor)
Measure the resistance between two wires and if it is same as follows, it is normal but if not, replace it.
Ambient temperature
15C 20C 25C 30C 35C 40C
(C)
Resistance of
14.68 12.09 10 8.31 6.94 5.83
thermistor [K]
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Troubleshooting
Condition of installation
The ventilation is not good because the outdoor unit is installed wrong (the ambient temperature is higher than 50 (C) )
Reinstall the outdoor unit so that the good ventilation can be made.
In case that the operation is made with the cover bent of the outdoor unit.
Take out the cover.
If two outdoor units are operating face to face, (the bad ventilation is made)
Reinstall the outdoor unit for the good ventilation.
The air circulation is bad due to the attachment of falling leaves.
Take away the leaves for the good ventilation.
If the Refrigerant is overcharged.
Check the amount of Refrigerant.
Unit defect
If the comp is locked.
Replace the comp.
If the comp is operating without the revolution of fan motor.
Check the fan motor connector and replace the fan motor.
In case the parts of the control board is damaged.
Replace the outdoor control board.
6-3-12 (M) Check of the comp discharge gas temperature and OLP temperature abnormal rise.
If the comp discharge gas temperature and OLP temperature rises higher than a certain level, it protects the circuit.
If the comp discharge gas temperature and OLP temperature rises abnormally,
Condition of installation
The ventilation is not good because the outdoor unit is installed wrong (the ambient temperature is higher than 50 (C) )
Reinstall the outdoor unit so that the good ventilation can be made.
In case that the operation is made with the cover bent of the outdoor unit.
Take out the cover.
If two outdoor units are operating face to face, (the bad ventilation is made)
Reinstall the outdoor unit for the good ventilation.
The air circulation is bad due to the attachment of falling leaves
Take away the leaves for the good ventilation.
If the refrigerant is insufficient.
Fill up the amount of refrigerant.
Unit defect
If the comp is locked.
Replace the comp.
If the comp is operating without the revolution of fan motor
Take out the protection cover.
Check the fan motor connector and replace the fan motor.
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Troubleshooting
Condition of installation
The ventilation is not good because the outdoor unit is installed wrong (the ambient temperature is higher than 50(C)).
Reinstall the outdoor unit so that the ventilation can be made.
In case that the operation is made with the cover bent of the outdoor unit.
Take out the cover.
If two outdoor unit are operating face to face,(the bad ventilation is made)
Reinstall the outdoor unit for the good ventilation.
The air circulation is bad due to the attachment of falling leaves.
Take away the leaves for the good ventilation.
If the refrigerant is insufficient.
Fill up the amount of refrigerant.
Unit defect
If the fan is locked with some object.
Remove the object.
If the comp is operating without the revolution of fan motor.
Take out the protection cover
Check the fan motor connector(CN54), running capacitor, relay(RY503) and replace the fan motor.
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Troubleshooting
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Part Diagnosis
Outdoor "Discharge Normal Ambient temperature 0C 10C 20C 30C 40C 50C
Temp.Sensor"
Outdoor "OLP Temp.Sensor" Resistance of
553 362 242 166 165 82
thermistor[K]
Indoor Fan Motor Measure the resistance between terminals of the connector(CN72) with a tester.
Outdoor Fan Motor Measure the voltage between motor wires with a tester.
Stepping Motor Measure the resistance between the red wire and each terminal wire with a tester.
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MEMO
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1-2
1-7
1-1
1-8
1-3
1-5
2 1-4
1-6
4 9
2-1
2-3
2-2
5-1
5 3-6 3-8
3-8-1
5-4 3-4
3
3-1
3-7
3-2
5-2 5-3
3-5
3-3
8
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Parts List
Q'TY
No. Code No. Description Specification Remark
SH09BWHA SH12BWHA
7 DB61-01638A HOLDER-PIPE PS 1 1
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22
23
17
16
24
8
10
25
3
9
11
3-2 7
26
13
12 20
6
21
3-1
18
5 19
2 4
14
15
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Parts List
Q'TY
No. Code No. Description Specification
SH09BWHAX SH12BWHAX
5 DB63-00843A COVER-VALVE PP 1 1
12 DB67-00397A FAN-PROPELLER 1 1
13 DB60-30004A NUT-FLANGE 1 1
15 DB60-30028A NUT-WASHER 3 3
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Parts List
No. Code No. Description Specification Q'TY Remark
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MEMO
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SH09BWHX : DB93-02740B
SH12BWHX : DB93-02740A
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Parts List
Q'TY
No. Code No. Description Specification
SH09BWHX SH12BWHX
11 - - - - -
12 - - - - -
15 - INSULATOR-MICA - 1 1
22 - FOAMLEX 60x180xT2.0 1 1
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8. Block Diagram
CONTROLLER
IC-MCU
HEAT EXCHANGER SENSOR
BLADE CONTROL
INDOOR FAN MOTOR CONTROL
ROOM TEMPERATURE SENSOR
COMPRESSOR CONTROL
TEMPERATURE CONTROL DISPLAY PART
INFRARED SIGNAL
TIMER
OPERATION
RESET BUZZER CONTROL
TIMER
CIRCUIT OUTDOOR FAN MOTOR CONTROL TURBO
4-WAY VALVE CONTROL
OSCILLATION
CIRCUIT
ZERO
VOLTAGE
REMOTE CONTROL DETECT
COMPRESSOR CONTROL
SIGNAL TRIGGER
POWER ON/OFF
STEPPING MOTOR SIGNAL
CONTROL SIGNAL
MODE BUZZER CONTROL SIGNAL
(AUTO, COOL, DRY, OUTDOOR FAN MOTOR SSR INDOOR FAN MOTOR
FAN, HEAT) CONTROL SIGNAL
4-WAY VALVE CONTROL
SIGNAL
TURBO OPERATION
1HR TIMER
COMPRESSOR
COMPRESSOR DRIVE OUTDOOR FAN MOTOR
FAN SPEED SELECT OUTDOOR FAN MOTOR 4-WAY VALVE
(H/M/L) DRIVE
STEPPING MOTOR DRIVE BUZZER
TEMPERATURE DC 5V
SELECT
VOLTAGE REGULATOR
SLEEP SELECT
BATTERY CHECK
AC INPUT
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9. PCB Diagram
TOP
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PCB Diagram
BOTTOM
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PCB Diagram
Parts List
Location No. Description Specification Q'TY
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PCB Diagram
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TOP
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PCB Diagram
Parts List
Location No. Description Specification Q'TY
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PCB Diagram
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PCB Diagram
BOTTOM
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PCB Diagram
Parts List
Location No. Description Specification Q'TY
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PCB Diagram
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Code No : DB98-16585A
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Code No : DB98-17635A
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MEMO
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MEMO
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ELECTRONICS
This Service Manual is a property of Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. Nov. 2004.
Any unauthorized use of Manual can be punished under applicable
International and/or domestic law.