F400-13

Item ref. Subject Date

530252 Service Procedure Dryers July 2011

WARNING:

Carry out the handling according to the following manufacturers instruction

Always respect warnings from the relevant manuals of the machines
Make sure all electric power or other energy sources are disconnected and closed before any servicing, always turn of the
main switch
Wait 10 minutes after electrical power is disconnected to eliminate power on the inverter terminals
Installation, maintenance and service must be executed by skilled service personnel only or by a service organisation with
appropriate authorization from the manufacturer
For service, use only original replacement parts
Re-install all machine parts in the original way
The qualified agency performing this work assumes all responsibility for this kit installation. Other service activities than
described below, disable all manufacturers responsibility
Make sure children are not around during work in progress

Applicable machine models:

Dryer DAM5, DAMC5 T1313, TAM13 D25, 35
Dryer DA9, DAM(S)(T)9 T24, 35 D55, 77
Dryer T9 DA11, 13, 15
Dryer T11, 13, 16 DA1313
Dryers

Dryer Applicable type of spare parts:

Dryer General Heating unit Drum
Dryer Chasis Motor / pulley / belts Door
Dryer Cabinet Bearing house & seals Exhaust
Dryer Controler Air filter Electric components & sensors
Dryer Coin unit Air fan

wecare@primuslaundry.com
www.primuslaundry.com
 Summary:

The intension of this information is to help the machine user and service technician in fault
diagnosis and communication with aftersales support from Primus.

Solution:

1. FOR THE MACHINE USER:

Mostly the machine user does not know the errors that were shown. It is important to make a
logbook where they note the error number that is shown on the display when the red LED-light is
flashing. They can also note the selected program number and with this information they must call
the dealer, telling also the serial number of the machine.

2. FOR THE TECHNICIAN

Preparation of the visit:
1. Please collect all manuals and electric diagrams of the machine (see Dealer login on Primus
website).
2. Please check the error messages that the customer is giving, they are mentioned in the installation
manual or in the programming manual.
3. Please call the customer if not all information has been given or to give them first aid advise.
4. Make sure you have related spare parts with you (see recommended spare part lists) to avoid 2
trips (=expensive).
Remark: also the end user can buy some spares in advance for emergency cases.

Arrival at the machine:

1. Listen to the customers explanation of the problem.
2. Check the Error-menu (E-menu for Easy Control / Service menu for the Full Control) of the control
board.
3. Clear the error list.
4. Check the manual for the explanation of the specific error numbers that are registered.
5. Compare point 1 and 2 to see if the story of the customer is the same as the errors listed.
6. Repair the parts by using the circuit diagram (to measure related signals) and the spare part
manual.
7. Run a test program

3. COMMUNICATION WITH PRIMUS

If possible, e-mail or call our After sales department who can give you an on-line advice.
1. please give serial number of the machine
2. please give us the error that were listed
3. please give us description of the actions taken
4. please give us all related information

In case of warranty request, please fill in the warranty form that you find on the dealer-login on our
website.

Page 2 of 5 Item-ref.: 530252

 Service procedure for T dryers with Easy Control
If there is no reaction of the control board when you push on the buttons:

1. Press the reset button on the

control board

2. Check if the keypad is working

properly
Part number: 519203

Please write the error numbers to find out what exactly happened with the dryer. This is how:

1. Open the service panel above the loading door.

Inside you find a switch. To program, put it on 2.
Youll see a dot appear on the display.

2. Push High and Medium together. You will see -P-

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 -P-
3. Push Medium until you find the menu -o-

-o-
4. Push 3x High to find the menu -t-

-t-
5. Push Medium until you find the menu -E-

-E-
6. Push High to enter the menu -E- . See E1

Er1
7. Push Medium to see the last error. Write down
this error number
XX
8. Push High to go to E2

Er2
9. Push Medium to see the second last error. Write
down this error number
XX
10. Push High to go to E3

Er3
11. REPEAT UNTIL

,,,
12. Push High to go to Clr

Clr
13. Push Medium to see value.

Off
Page 4 of 5 Item-ref.: 530252
 14. Push High to activate the change. On the display
"off" is blinking.

15. Push Medium to change value from "off" to "on"

On
16. Push High to confirm, display stops blinking.

17. Push Medium until you find the menu -o-

-o-
18. Push High one time to leave programming mode

-o-
19. Open the service panel above the loading door.
Inside you find a switch. Put it on 1 (run mode).

Required tools: none

Required parts: none

In case you have further technical questions please do not hesitate to contact the Primus aftersales
department.

Page 5 of 5 Item-ref.: 530252