Acuson CV70 PDF

ACUSON CV70
US
Troubleshooting Guide
System
Troubleshooting
07848547
07848539
07848521
Siemens AG 2004
The reproduction, transmission or use
of this document or its contents is not
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lne DivisionSolutions
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reserved.
Print No.: US05-101.840.01.01.02 English

Replaces: n.a. Doc. Gen. Date: 06.04
n.a.
Part No.: n.a.

sd
2 Revision / Disclaimer
1Revision / Disclaimer
Copyright
Copyright 2004 by Siemens Corporation. All rights reserved. No part of this publication
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Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
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Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
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Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
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ACUSON CV70 US05-101.840.01.01.02 Page 2 of 36 Siemens

06.04 sd Medical Solutions USA, Inc.
Revision / Disclaimer 3
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Siemens US05-101.840.01.01.02 Page 3 of 36 ACUSON CV70

Medical Solutions USA, Inc. 06.04 sd
4 Table of Contents
1- 0Table of Contents
1 _______ Troubleshooting_________________________________________________ 5
Service Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System Configuration: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Specific Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Flow Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Diagnostic LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Diagnostic and Error Log Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting the DIMAQ-IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Review Switch Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Corrupt Images and Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting DICOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
DIMAQ-IP BIOS Corruption - CMOS Error Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
SRAM Memory Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Clearing the SRAM - Software Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Clearing the SRAM - Hardware Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Restoring the Software Option Keys and System Presets . . . . . . . . . . . . . . . . . . . . 33
Service Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Changing Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Troubleshooting 5
2-
Service Check List
1Troubleshooting
Use the following checklist to describe identified problems and the conditions under which
the problem was observed. Providing this information helps technical support personnel
to better understand your specific problem.
System Configuration: 0
System serial number

Software version number
Product status and upgrade numbers
Installed options
Enabled features
Specific Problem: 0
Detailed problem description:

For imaging problems include: transducer, exam type, mode settings, etc.
Error log and diagnostic messages
Specific test failure information
Power supply measurements
Specific imaging artifacts (capture images to CD or MO disk)

6 Troubleshooting
Troubleshooting Flow Charts 0
The diagnostics flow chart series provide a guide to troubleshooting a malfunctioning

CV70.
The Component Designations section of this manual provides a table called Subsystem
and Component Designations that identifies the acronyms used in this chapter to identify
devices.
Refer to the following chapters in this manual for additional information:
System Architecture
Component Designations
Configuring a Remote Network Export Device
Configuring DICOM
Software Option Keys
FRU Removal and Replacement Procedures
WARNING The CV70 contains hazardous voltages that can range from 90
VAC to 264 VAC. These voltages can cause serious injury or death.
Only authorized service personnel are permitted to
remove protective covers and access the energized com-
ponents of this system.
The system-troubleshooting flow chart is designed as a closed loop. The main flow chart
branches to secondary flow charts, each of which returns to the main flow chart for contin-
ued troubleshooting. With this method, fault conditions involving more than one error may
be resolved. The flow chart is not intended to resolve all possible fault conditions; it is
designed to resolve 80% of typical field situations.
Using the Flow Chart 0
Always start at the top and check each item in the Check column. The chart on the next
page provides details for each Check item. Example: The system does not boot correctly.
Do not go directly to the Boot-up flow chart. First confirm power by checking the LED on
the Host Module OEM Sub Panel. If this LED is OK, and the monitor LED is on, then pro-
ceed to the Boot-up flow chart. When the Boot-up flow chart tasks are complete, then
confirm the remaining items.

Troubleshooting 7
Fig. 1: Start

8 Troubleshooting
Fig. 2: Chart A
Fig. 3: Chart C

Troubleshooting 9
Fig. 4: Chart E
Fig. 5: Chart G

10 Troubleshooting
Fig. 6: Chart G1

Troubleshooting 11
Fig. 7: Chart G3

12 Troubleshooting
Fig. 8: Chart I

Troubleshooting 13
Fig. 9: Chart K

14 Troubleshooting
Fig. 10: Chart M

Troubleshooting 15
Diagnostic LED Indicators 0
Several groups of diagnostic LED indicators are provided; these indicate system or com-
ponent status.
System Status 0
Diagnostic light emitting diodes (LEDs), located on the side of the host module, provide
indications of the boot progress, the system status, and some subsystem failures. The
legend shown (Fig. 11 / p. 15) depicts the LED status for the Off (extinguished), On (illumi-
nated), and flashing (On-Off) conditions.
In the Component Designations section of this manual provides a table called Sub-
system and Component Designations that identifies the acronyms used to identify
devices.
Fig. 11: LED Legend

The status of the LEDs as they are progressively extinguished during the boot sequence
are shown in (Fig. 12 / p. 16). The LED status after the boot sequence completes for sys-
tems with and without the DIMAQ-IP module connected, are shown in (Tab. 1 / p. 17).
NOTE The LED designated with the V character represents the 5V supply.
This LED illuminates when 5V power is available.
The RTC LED indicates the operation of the real-time clock.
The Windows 2000 operating system in the DIMAQ-IP boots during
the sequence shown in (Fig. 12 / p. 16).

16 Troubleshooting
Fig. 12: Diagnostic LED Status During the Boot Sequence

After completion of the boot sequence, the LEDs indicate the following conditions:

Troubleshooting 17
Tab. 1 System LEDs
FRU LED Description

Host Module During
1 On then Off when initial is in progress
2 On when Windows CE and system software is loading
3 On then Off when LCD and startup image displayed
4 On then Off when LCD and startup image displayed
5 On then Off when Control Panel initialized
6 On then Off when graphics initialized
7 Momentarily On then Off when video initialized
8 Momentarily On then Off when CPU initialized
V +5V (Always On)
Host Module After
1 Off when completed
2 On when Windows CE and system software initialized
3 On when Control Panel keys are operated
4 On indicates E Module error
5 On when DIMAQ-IP connected
6 Flashes at one-second intervals; indicates Host Module
CPU running
7 On indicates cooling fan failure: MO Drive fan, E Module
fan, or Power Supply fan
8 On indicates E Module temperature exceeds 80C (176F)
V +5V (Always On)
Monitor Front Green indicates power on and video initialized
bezel,
lower
MO Drive Front On (green) during power up and disk access
bezel
CD-RW Drive Front Green: power on
bezel Yellow: disk access

18 Troubleshooting
FRU LED Description

Power Supply D53 D+12V
Module (A07-3) (left)
D52 D+24V
D54 D-10V
D55 D+5V
D56 D+3V
D51 RC+3V
(right)
Power Supply Status 0
Power supply-indicating LEDs are located on the A03 switching regulator of the A07 PCB
that is located under the EMI bracket (Fig. 13 / p. 18).
Fig. 13: Location of the A07 PCB

From left to right, these LEDs indicate the presence of the voltages: 12 VDC, 24 VDC, -10
VDC, 5 VDC, 3 VDC, and RC+3 V. These LEDs correspond to the J4 test points located
on A07-1.

Troubleshooting 19
Diagnostic and Error Log Messages 0
The following table lists the diagnostic messages and the error messages likely to be
encountered when a failure occurs on a specific printed circuit board (PCB). Diagnostic
messages, announcing the failed spare part (FRU), are displayed on the monitor, while
error messages appear in the error log and usually provide more details.
Use the Expected Failure Location, Failed PCB, and Failed PCB Name columns to
determine the location and identity of the failed component indicated by each message.
No. Diagnostics Message Error Log Message Expected Failed Failed

Failure PCB PCB
Location Name
1 Fail: Operator: add=0xXXXX Fail: Operator: add=0xXXXX Control Panel A10 OPCT
val(0x55)=0xXX val(0x55)=0xXX
2 Fail: Operator: add=0xXXXX Fail: Operator: add=0xXXXX Control Panel A10 OPCT
val(0xaa)=0xXX val(0xaa)=0xXX
3 Fail: Hostbox: HostBox Return Fail: HostBox: HostBox Host Module A70 DVSC
Path (Card-Host Test Pat.) Return Path (Card-Host
Test Pat.)
4 Fail: CardBox: CardBox Return Fail: CardBox: CardBox E Module - E Mod-
Path (Card-Host Test Pat.) Return Path (Card-Host ule
Test Pat.)
5 Fail: HostBox: HostBox Test Fail: HostBox: HostBox Test Host Module A70 DVSC
Pat. Gen.(Card-Host Test Pat.) Pat. Gen.(Card-Host Test
Pat.)
6 Fail: CardBox: CardBox Fail: CardBox: CardBox E Module A66 DTPS
(Card-Host Test Pat.) (Card-Host Test Pat.)
7 Fail: Card/Host: CardBox and Fail: Card/Host: CardBox E Module or A66/A DTPS/
HostBox (Card-Host Test Pat.) and HostBox (Card-Host Host Module 70 DVSC
Test Pat.)
8 Fail: Cable: Cable between Fail: Cable: Cable between Cable - Cable
Card and Host (Card-Host Test Card and Host (Card-Host between E
Pat.) Test Pat.) Module and
Host Module
9 Fail: HostBox: HostBox Fail: HostBox: HostBox Host Module A70 DVSC
(Card-Host Test Pat.) (Card-Host Test Pat.)
10 Fail: HostBox: HostBox Return Fail: HostBox: HostBox Host Module A70 DVSC
Path (DIMAQ-IP-Host Test Return Path
Pat.) (DIMAQ-IP-Host Test Pat.)

20 Troubleshooting

Failure PCB PCB
Location Name
11 Fail: DIMAQ-IP: DIMAQ-IP Fail: DIMAQ-IP: DIMAQ-IP DIMAQ-IP A75 SPCL
Return Path (DIMAQ-IP-Host Return Path
Test Pat.) (DIMAQ-IP-Host Test Pat.)
12 Fail: HostBox: HostBox Test Fail: HostBox: HostBox Test Host Module A70 DVSC
Pat. Gen.(DIMAQ-IP-Host Test Pat. Gen.(DIMAQ-IP-Host
Pat.) Test Pat.)
13 Fail: DIMAQ-IP: Fail: DIMAQ-IP: DIMAQ-IP A75 SPCL
DIMAQ-IP(DIMAQ-IP-Host DIMAQ-IP(DIMAQ-IP-Host
Test Pat.) Test Pat.)
14 Fail: DIMAQ-IP/Host: Fail: DIMAQ-IP/Host: DIMAQ-IP or A70/A DVSC/
DIMAQ-IP and HostBox DIMAQ-IP and HostBox Host Module 75 SPCL
(DIMAQ-IP-Host Test Pat.) (DIMAQ-IP-Host Test Pat.)
15 Fail: Cable: Cable between Fail: Cable: Cable between Cable - Cable
DIMAQ-IP and Host DIMAQ-IP and Host between E
(DIMAQ-IP-Host Test Pat.) (DIMAQ-IP-Host Test Pat.) Module and
DIMAQ-IP
16 Fail: HostBox: HostBox Fail: HostBox: Hostbox Host Module A70 DVSC
(DIMAQ-IP-Host Test Pat.) (DIMAQ-IP-Host Test Pat.)
17 Fail: HostBox: DIMAQ-IP-Host- Fail: HostBox: Host Module A70 DVSC
Box Test DIMAQ-IP-HostBox Test
18 Fail: HostBox: CardBox-Host- Fail: HostBox: Card- Host Module A70 DVSC
Box Test Box-HostBox Test
19 Work Memory Error! - Recycle -/A70 -/DVSC
power. If the
error mes-
sage is dis-
played again,
exchange
Host Module.
20 Fail: D+3V A+3V=Upper Voltage Error!: Power Mod- A03/A SWRG/
V=XXXX etc. ule 07 PDST
21 Fail: A-10V A-10V=Lower Voltage Power Mod-
Error!: V=XXXX etc. ule
22 Fail: A+5V A+5V=Lower Voltage Error!: Power Mod- A03/A SWRG/

Troubleshooting 21

Failure PCB PCB
Location Name
23 Fail: D+5V D+5V=Lower Voltage Error!: Power Mod- A03/A SWRG/
25 Fail: A+12V A+12V=Lower Voltage Power Mod- A03/A SWRG/
Error!: V=XXXX etc. ule 07 PDST
26 Fail: A+90V A+90V=Lower Voltage Power Mod- A66 DTPS
27 Fail: D+24V D+24V=Lower Voltage Power Mod-
28 Fail: HV-37V HV-37V=Lower Voltage Power Mod- A66 DTPS
29 Fail: A+BV A+BV=Lower Voltage Error!: Power Mod- A66 DTPS
V=XXXX etc. ule
30 Fail: A-90V A-90V=Lower Voltage Power Mod- A66 DTPS
31 Fail: HV+155V HV+155V=Lower Voltage Power Mod- A66 DTPS
32 Fail: No data in EEPROM of - A70 DVSC
DVSC
33 Fail: HostBox: SDRAM Error DVSC: SDRAM Read/Write Host Module A70 DVSC
Error
34 Fail: HostBox: SRAM Error DVSC: SRAM Read/Write Host Module A70 DVSC
Error
35 Fail: HostBox: RTC Error DVSC: RTC function Error Host Module A70 DVSC
36 Fail: HostBox: SCSI Error DVSC: SCSI Controller Host Module A70 DVSC
Register Error
37 Fail: HostBox: Flash ROM DVSC: Flash ROM Read Host Module A70 DVSC
Error Error
38 Fail: CardBox: RXBFA Register RXBF A: Register E Module A46 RXBF
Error Read/Write Error A
39 Fail: CardBox: RXBFB Register RXBF B: Register E Module A46 RXBF
Error Read/Write Error B
40 Fail: No data in EEPROM of - A46 RXBF
RXBFB B

22 Troubleshooting

Failure PCB PCB
Location Name
41 Fail: CardBox: BWPP BWPP: CMEM(B)63 E Module A51 CMEM
CMEM(M) Error Read/Write Error on on
A48 BWPP
42 Fail: CardBox: BWPP BWPP: CMEM(B)255 E Module A51 CMEM
CMEM(M) Error Read/Write Error on on
A48 BWPP
43 Fail: CardBox: SUBC RUN SUBC: RACS Run Error E Module A50 SUBC
Error
44 Fail: No data in EEPROM of - A50 SUBC
SUBC
45 Fail: CardBox: CFPR CMEM CFPR: CMEM (Mc) E Module A56 CFPR
(Mc) Error Read/Write Error
46 Fail: CardBox: CFPR CFPR: CMEM(V)63 E Module A56 CFPR
CMEM(V) Error Read/Write Error
47 Fail: CardBox: CFPR CFPR: CMEM(V)255 E Module A56 CFPR
CMEM(V) Error Read/Write Error
48 Fail: CardBox: CFPR CFPR: CMEM(TP)63 E Module A56 CFPR
CMEM(TP) Error Read/Write Error
49 Fail: CardBox: CFPR CFPR: CMEM(TP)255 E Module A56 CFPR
CMEM(TP) Error Read/Write Error
50 Fail: CardBox: CFPR RAM CFPR: Noise Cut FPGA E Module A56 CFPR
(NoiseCutFPGA) Error U38 Error
51 Fail: CardBox: CFPR CFPR: SDRC U14,U19 E Module A56 CFPR
SDRC(U14, U19) Error Error
52 Fail: CardBox: CFPR CFPR: Noise Cut FPGA E Module A56 CFPR
FPGA(U38) Error RAM Error
53 Fail: CardBox: CFPR CFPR: CFP2 ASIC U20 E Module A56 CFPR
ASIC(U20) Error Error
54 Fail: CardBox: CFPR CFPR: LUT RAM U4 Error E Module A56 CFPR
LUTRAM(U4) Error
55 Fail: No data in EEPROM of - A56 CFPR
CFPR
56 Fail: CardBox: DPPR(DSP) DPPR: DSP Program Hang E Module A56-1 DPPR
Run Error up

Troubleshooting 23

Failure PCB PCB
Location Name
57 Fail: CardBox: DPPR(DSP) DPPR: DSP Program Load- E Module A56-1 DPPR
Misloading ing Error
58 Fail: CardBox: DPPR(DSP) Ini- DPPR: DSP Program Init E Module A56-1 DPPR
tial Error Error
59 Fail: CardBox: DPPR DPPR: CMEM(D) E Module A56-1 DPPR
CMEM(D) Error Read/Write Error
60 Fail: No data in EEPROM of - A56-1 DPPR
DPPR
61 - FAN Stop Error MO, Software - MO
Regulated Fan,
Fan, or Rear Rear
FAN is Panel
stopped Fan, or
SWRG
Fan
62 - Temperature Error E Module - -
LED 8
63 - Warning: Operator is not Control Panel A10 OPCT
connected.
64 - SRAM Error Code XXXX Host Module A70 DVSC

24 Troubleshooting
Troubleshooting the DIMAQ-IP 0
Use the following instructions to troubleshoot the DIMAQ-IP.
Review Switch Failure 0
If the DIMAQ-IP screen does not display when the Review button is selected, use the fol-
lowing instructions to troubleshoot the failure.
1. Verify that a patient name and ID number are entered.

2. Verify that HDD is selected (not MOD) for Storage on the Preset Menu.
3. Access DIMAQ-IP through the Service Menu by selecting the DIMAQ-IP Maintenance
button; a blank screen indicates a DIMAQ-IP failure.
- If the trackball and the Set buttons operate properly, the DIMAQ-IP software and
Windows are running, but applications are not active.
- Loss of the trackball control indicates the loss of the internal Ethernet communica-
tion.
- Restart the DIMAQ-IP by rebooting Windows 2000 (Start Restart).
- Observe the screen during the reboot to detect HDD error messages.
- If errors are detected, run the Scan Disk application from the Start Programs
Accessories System Tools Scan Disk menu item.
- If no errors are detected on the HDD, reboot the system.
4. If DIMAQ-IP still does not function properly, reload the DIMAQ-IP software.
Corrupt Images and Clips 0
If corrupt images or clips display after pressing Review, the following failures can be the
cause.
1. New images or clips produced by real-time scanning are corrupt, but images loaded
from studies on the HDD or from a CD are not corrupt.
Corruption of ultrasound images is caused by a failure in the host module or the failure
of the image transfer path (serial). Inspect and test the host module and the serial path;
replace the host module if necessary.
2. New images from real-time scanning are not corrupt, but images recalled from the HDD
or from a CD are corrupt.
The corruption of images loaded from the HDD or a CD is caused by the DIMAQ-IP
software or by the CD-R/RW drive software. Reload the DIMAQ-IP software to resolve
the problem.

Troubleshooting 25
Troubleshooting DICOM 0
Please refer to Troubleshooting in the Configuring DICOM section for detailed informa-
tion.

26 Troubleshooting
DIMAQ-IP BIOS Corruption - CMOS Error Solution 0
In the event of DIMAQ-IP CMOS memory loss, the DIMAQ-IP will not boot. The System
will display the following Error message:
Crescendo application is not available. Check DIMAQ-IP
In the DIMAQ-IP Maintenance mode, the BIOS screen will display the following message:
Warning! CMOS Save and Restore Error!
An error occurred while attempting to erase Flash.
Error 0251-System CMOS Checksum Bad-Default Configuration used.
Warning 0211-Keyboard Error
Press F1 to resume, F2 to set up.
The DIMAQ-IP boot is stopped at waiting for input: F1-Resume or F2-Setup.
To resolve the problem, perform the following instructions.
1. Power off the system.

2. Locate a PS2 keyboard.
3. Open the upper-rear panel of the system. Refer to the section.
4. Connect the PS2 keyboard to the lower left corner of the DIMAQ-IP (Fig. 14 / p. 26).
Fig. 14: Connect the PS2 Keyboard to the DIMAQ-IP

5. Power on the system, and wait for boot sequence to complete.
6. Press F4 Preset Menu from to display the Preset Menu.
7. Select Service to display the authentication screen.
8. Type the service password and select Ok.
9. From the Service Main Menu, select the DIMAQ-IP Maintenance button to display the
DIMAQ-IP boot-up screen.
10. Press the F2 key from the external keyboard.

Troubleshooting 27
11. The BIOS screen is displayed (Main, Advanced, Security, Power, Boot, Exit). Use the
left and/or right arrow key(s) to select Boot.
12. Check that the boot sequence has been set as follows:
ATAPI CD-ROM
+ Removable devise
+ Hard Disk Drive
13. If the boot sequence is not shown as in the previous step, for example, it may be shown
as:
+ Removable devise
+ Hard Disk Drive
ATAPI CD-ROM
Then do the following:
- Use the up arrow and/or down arrow key(s) to select the ATAPI CD-ROM.
- Use the + key to change its position, until it shown as in step 12.
14. Use the left and/or right arrow key(s) to select Exit.
15. Check that the configuration of Exit has been set as follows:
CMOS Restore Condition Always)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
16. If the configuration is not as in the previous step, for example, it may be shown as:
CMOS Restore Condition (Never)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
Then, use the + to change the setting until CMOS Restore Condition is shown as
Always.
17. Use the down arrow key to select Save CMOS to Flash and execute Save CMOS to
Flash.
18. Press F10 from the external keyboard to save the setting.
19. Press Set from the external keyboard to confirm saving configuration and exiting from
BIOS.
20. DIMAQ-IP will restart automatically, and wait for the boot sequence to complete.
22. Disconnect the PS2 keyboard.
23. Power on the system, and wait for the boot sequence to complete.

28 Troubleshooting
24. Verify the system and DIMAQ-IP function.

25. Replace the upper-rear panel.

Troubleshooting 29
SRAM Memory Clear 0
Overview 0
Background
This procedure is valid for use with systems at software versions below 2.0. Bat-
tery-backed SRAM memory may become corrupt after an unexpected power loss during
system operation. If this happens, the following may occur:
The system may not power back up to imaging.
The system may display errors or display the message No System. Insert Sys-
tem Disk.
Reloading system software may not be possible without first clearing battery-backed
SRAM. When the problem occurs the Unknown file error messages are typically dis-
played before and after software reload attempts.
Purpose
This procedure describes how to clear the battery-backed SRAM so that the software can
be reloaded. Two methods are provided: a software solution (recommended) and a hard-
ware solution.
Software Solution - This method uses the Memory Repair Disk to clear SRAM memory
and is the most effective and recommended method.
Hardware Solution - This method removes battery power from the SRAM in the Host
module to clear the memory and is provided as a alternate to the recommended soft-
ware method above.
CAUTION Clearing SRAM memory clears system Software Option Keys,

QuickSets, Preset data, and Service data.
Obtain the Option Key MO disks and the Preset MO disk
to restore the system to the previous operating condi-
tion. If Preset data, Service data, and QuickSets were not
previously backed up to the Preset MO disk, manually
reconfigured the system to customer preference. Clear-
ing SRAM memory should not effect exam data stored on
the DIMAQ-IP hard drive.
CAUTION Reloading DIMAQ-IP software overwrites all data on the DIMAQ-IP

hard drive.
Therefore, before reloading DIMAQ-IP software, cus-
tomer data on the DIMAQ-IP hard drive that must be
maintained should be backed up to CD.

30 Troubleshooting
Setup Requirements
Kit Contents
The following parts are included in the Memory Repair Disk Kit, M/N 78 51 707.
Memory Repair Disk (M/N 74 84 772)
SRAM Memory Clear Procedure (M/N 78 51 251)
Tools and Materials
Number 2 Phillips screwdriver
Reference Documentation
This manual-the SONOLINE G50 and G60 S Service Manual (M/N 74 82 255)
Time Required
Approximately 1 hour is required to perform this procedure.
Instructions 0
Preparation
Before working on the ultrasound system, observe the following guidelines.

2. Disconnect all transducers from the system.
3. Move the system to a level location that provides one meter of work space around the
system.
4. Engage each of the four wheel locks to prevent the system from moving during the ser-
vice activity.
Safeguard all hardware and fasteners removed from the system: These items my be
needed later in the procedure.
CAUTION The CV70 contains components that are sensitive to damage by

electrostatic discharge (ESD).
Observe ESD protective procedures and use ESD protec-
tive equipment including an ESD wrist strap, when the
protective covers are removed from the system.

Troubleshooting 31
Clearing the SRAM - Software Method 0

QuickSets, Preset data, and Service data.
Obtain the Option Key MO disks and the Preset MO disk
tion. If Preset data, Service data, and QuickSets were not
previously backed up to the Preset MO disk, manually
Perform the following steps to clear the battery-backed SRAM in the CV70. This is the
most effective and recommended method.

2. Insert the Memory Repair Disk into the MO drive.
3. Wait 15 seconds from power off, then power on the system.
4. The system boots from the disk, and a message box displays.
5. Eject the Memory Repair Disk from the MO Drive.
6. Select the Clear button in the message box to clear the SRAM.
7. When the progress bar has filled completely to the right, select the Start button in the
message box to continue the boot process.
NOTE Print any error messages that occur; then, press Cancel or OK to
continue the boot process.
When the boot sequence completes, the normal imaging screen should display.
8. Power off the system, wait 15 seconds, then power on the system again.
The system should power on to the normal imaging screen, but all Software Option
Keys, Quicksets, Presets data, and Service data will not display as previously set.
NOTE Optionally, choose to reload the system software at this time, but
it should not be necessary.
9. Proceed to Restoring the Software Option Keys and System Presets.

32 Troubleshooting
Clearing the SRAM - Hardware Method 0

Quicksets, preset data, and service data.
Obtain the option key MO disks and the preset MO disk
tion. If preset data, service data, and Quicksets were not
previously backed up to the preset MO disk, manually
If the memory repair disk is not available at the time it is needed, an optional method
described below that involves removing battery power from the sram in the Host Module
to clear the memory.
1. Power the system off and switch off the MAINS circuit breaker.
2. Remove the upper rear panel as described in .
3. Remove the lower rear panel as described in (US05-101.841.01 / Removing the Rear
Lower Panel).
4. Loosen the two screws that secure the access cover to the bottom of the Host Module
to expose the SRAM battery (Fig. 15 / p. 32).
5. Disconnect P443 from J5 on the Host Module. observe that the green wire on P443
mates with J5 pin 1.
Fig. 15: Location of the SRAM Battery

6. Short J5 pins 1 and 2 together and to ground.
7. With P443 disconnected, keep the system off for at least 15 minutes.
8. Reconnect P443 to J5.

Troubleshooting 33
9. Switch the MAINS circuit breaker on and power on the system.

As the system powers on, the following error message should display: No language.
10. Select Cancel to continue.
As the system continues the boot sequence, the following errors may display:
- SRAM Error
- TV format (twice)
If these errors display, again select Cancel (or Ok) to continue the boot sequence.
The system should boot to imaging; however, the image and graphics will be offset
slightly.
11. Power off the system, wait 15 seconds, then power on the system again.
The system should power on to the normal imaging screen, but all Software Option
Keys, Quicksets, presets data, and service data, will not display as previously set.
NOTE Optionally, choose to reload the system software at this time, but
it should not be necessary to do so.
12. Proceed to Restoring the Software Option Keys and System Presets.
Restoring the Software Option Keys and System Presets 0
This section describes how to restore the Software Option Key settings and the system
presets after clearing SRAM.
1. Set the correct date and time. With the system powered on to imaging, do the following:
- Press the F4 key.
- Select General (if it is not already selected).
- Correct the date and time.
- Select Set.
- Select Save.
2. Verify that the date and time are correct on the imaging screen.
3. Verify the system serial number as follows:
- Press the F4 key.
- Select Service.
- Type the service password.
- Select System and verify that the system serial number is correctly listed. If so, pro-
ceed to step 4.
- If the serial number is not correct, select Input, select Set, then enter the correct seri-
al number.
- Select Ok.

34 Troubleshooting
4. Return to the imaging screen as follows:

- Select Home.
- Select Exit.
The imaging screen should display.
5. Press the F4 key.
6. Select Installation from Key Disk.
NOTE Wait three minutes for the DIMAQ-IP to complete the boot se-
quence. When complete, DIMAQ-IP is listed on the Installed Op-
tion screen (Fig. 16 / p. 34). If DIMAQ-IP is not listed, re-install
both the system and DIMAQ-IP software. For additional informa-
tion on installing software, refer to the corresponding version of
the DIMAQ/System Software procedure.
7. Insert each Software Option Key disk and select Install TO restore the system options.
8. Press the Escape/View key to exit the preset menu.
Fig. 16: Installed Option Screen

9. Press Review key to display the DIMAQ-IP study screen.
NOTE If the dimaq-ip study screen is not displayed, you may need to re-
load DIMAQ-IP software. For additional information on installing
software, refer to the corresponding version of the DIMAQ/System
Software procedure.
10. Insert the Backup Preset MO disk.

Troubleshooting 35
11. Select the MO radio button from the DIMAQ-IP study screen disk area.
12. Select the Preset tab.
13. From the File Type pull-down menu:
- Select Total System Configuration.
- Select the file name displayed.
- Select Recall.
- Select Ok.
- Ignore the Restart System message.
14. Press the Review key.
15. Select the MO radio button.
16. Select the Preset tab.
17. FROM the File Type pull-down menu:
- Select DICOM Settings.
- Select the file name to restore.
- Select Recall.
- Select Ok.
- Ignore the Restart System message.
18. Press the Review key.
19. Select the MO radio button.
20. Select the Preset tab, then proceed as follows:
- Select the Recall Presets button.
- Select the Quicksets boxes to restore.
- Select Ok.
- Select Exit.
NOTE Optionally, restore selected service backups from the SERVICE

Backup/restore menu but it should not be necessary to boot the
system at this time.
21. Cycle the system power.

- Power off the system.
- Wait 15 seconds.
- Power on the system again.
22. Complete a functional check of the system and peripherals for details (if required), refer
to .

36 Troubleshooting
Service Notes 0
Changing Video Format 0
To change the video format from the Imaging application screen:
1. Type the following using all uppercase characters: XAINMO.

2. To change the format to PAL or NTSC:
- PAL format, enter tvpal$on.
- NTSC format, enter tveia$on.
3. Cycle the system power to apply the video format change.
4. On the System Information page of the sub control panel LCD screen, verify the video
format change:
- Press LCD Control on the sub control panel (A/Fig. 17 / p. 36).
- Press the bottom-right selection button on the sub control panel to display the Sys-
tem Information page (B/Fig. 17 / p. 36).
Fig. 17: Verify Video Format Change


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ACUSON CV70

Print No.: US05-101.840.01.01.02 English

Part No.: n.a.

ACUSON CV70 US05-101.840.01.01.02 Page 2 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 3 of 36 ACUSON CV70

Service Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

ACUSON CV70 US05-101.840.01.01.02 Page 4 of 36 Siemens

System serial number

Detailed problem description:

Siemens US05-101.840.01.01.02 Page 5 of 36 ACUSON CV70

Troubleshooting Flow Charts 0

The diagnostics flow chart series provide a guide to troubleshooting a malfunctioning

Using the Flow Chart 0

ACUSON CV70 US05-101.840.01.01.02 Page 6 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 7 of 36 ACUSON CV70

ACUSON CV70 US05-101.840.01.01.02 Page 8 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 9 of 36 ACUSON CV70

ACUSON CV70 US05-101.840.01.01.02 Page 10 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 11 of 36 ACUSON CV70

ACUSON CV70 US05-101.840.01.01.02 Page 12 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 13 of 36 ACUSON CV70

Fig. 10: Chart M

ACUSON CV70 US05-101.840.01.01.02 Page 14 of 36 Siemens

Diagnostic LED Indicators 0

Fig. 11: LED Legend

Siemens US05-101.840.01.01.02 Page 15 of 36 ACUSON CV70

Fig. 12: Diagnostic LED Status During the Boot Sequence

ACUSON CV70 US05-101.840.01.01.02 Page 16 of 36 Siemens

FRU LED Description

Siemens US05-101.840.01.01.02 Page 17 of 36 ACUSON CV70

FRU LED Description

Power Supply Status 0

Fig. 13: Location of the A07 PCB

ACUSON CV70 US05-101.840.01.01.02 Page 18 of 36 Siemens

Diagnostic and Error Log Messages 0

No. Diagnostics Message Error Log Message Expected Failed Failed

Siemens US05-101.840.01.01.02 Page 19 of 36 ACUSON CV70

No. Diagnostics Message Error Log Message Expected Failed Failed

ACUSON CV70 US05-101.840.01.01.02 Page 20 of 36 Siemens

No. Diagnostics Message Error Log Message Expected Failed Failed

Siemens US05-101.840.01.01.02 Page 21 of 36 ACUSON CV70

No. Diagnostics Message Error Log Message Expected Failed Failed

ACUSON CV70 US05-101.840.01.01.02 Page 22 of 36 Siemens

No. Diagnostics Message Error Log Message Expected Failed Failed

Siemens US05-101.840.01.01.02 Page 23 of 36 ACUSON CV70

Troubleshooting the DIMAQ-IP 0

Use the following instructions to troubleshoot the DIMAQ-IP.

Review Switch Failure 0

1. Verify that a patient name and ID number are entered.

Corrupt Images and Clips 0

ACUSON CV70 US05-101.840.01.01.02 Page 24 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 25 of 36 ACUSON CV70

DIMAQ-IP BIOS Corruption - CMOS Error Solution 0

1. Power off the system.

Fig. 14: Connect the PS2 Keyboard to the DIMAQ-IP

ACUSON CV70 US05-101.840.01.01.02 Page 26 of 36 Siemens

Siemens US05-101.840.01.01.02 Page 27 of 36 ACUSON CV70

24. Verify the system and DIMAQ-IP function.

ACUSON CV70 US05-101.840.01.01.02 Page 28 of 36 Siemens

SRAM Memory Clear 0

CAUTION Clearing SRAM memory clears system Software Option Keys,

CAUTION Reloading DIMAQ-IP software overwrites all data on the DIMAQ-IP

Siemens US05-101.840.01.01.02 Page 29 of 36 ACUSON CV70