Professional Documents
Culture Documents
Techniques
Human Resource Inventories
information about skills, abilities, and knowledge that exist within the organization already
Human Resource Forecasts
predicting the organizations future requirements in terms of numbers available, skill mixes, and external labour supply
Action Plans
designing the recruitment, selection, training, orientation, promotion, development, and compensation plans used
Job Analysis
Systematically gathering and analyzing the duties and skills required for a job
An ongoing process
redesigning
A collection of human beings that need to be developed and nurtured
Enhance employee performance, rather than limit it
Hazards
preparing the description as if it were describing the incumbent
specifying a longer period of experience than may be justified
making the specification too rigid
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Job Design
The tasks required to complete the job, including how it relates to other jobs
attempt to differentiate essential tasks from tasks that may have been added in the past but are no longer essential e.g. report
generation
a change in one job likely will require complementary changes in other jobs
Job Specialization
assigning one job a small number of different tasks, which will be repeated
allows the employee to learn and practice the most efficient way of completing the job
no variety; little room for discretion or innovation
Job Rotation
systematically moving employees from job to job
introduces employees to more jobs and tasks
more than one person is familiar with each job
does little to change the nature of the work itself
reduces boredom, but increases cost of training
Job Enlargement
increasing the number and variety of tasks assigned to a job
broadens job range and offers variety
may result in an employee performing four boring jobs, rather than just one
Job Enrichment
giving employees more control over their work to make it more interesting and address their needs for growth, recognition, and a
sense of achievement
empowerment
increase job depth increased discretion
Considerations:
Personal and work outcomes that will result
Psychological and emotional states that are most likely to cause employees to reach those outcomes
Review the core dimensions skill variety, task identity, task significance, autonomy, feedback consider what might be done to
provide the desirable results
May require that the employee use a higher level of skills
Flextime
a plan in which employees can set their own work hours, within limits set by management
difficult to implement in teams
managers must work longer hours to cover supervision
may be alleviated by employees taking greater responsibility/empowerment
Telecommuting
doing work at home or in other locations but staying in communication with the workplace and other employees through
networks, computers, and modems
limited to a few positions where output can be readily monitored
flexibility
Recruitment
Searching for and selecting suitable, qualified, and motivated candidates for positions within the organization
Recruitment Plan
a systematic description of the need for recruitment and how, when, and by who it will be accomplished
job description including compensation; redesign; sources; steps in the search process; start and completion dates
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Sources of Candidates
Ask current employees for referrals
Job posting
making available to all employees written notice of job vacancies within the organization to permit those interested to
apply for the position
Universities, colleges, other institutions
Professional journals and magazines
Professional organizations
SELECTION
Preliminary Screening
analyzing resumes and associated information to sort applicants and select those who appear most suitable for employment in
the organization
Short List
the small number of preferred applicants who remain of interest to the organization after various stages of screening
Pre-interview contact
ask questions about the resume
if the interview is fruitful, a live interview may be scheduled or the applicant may be rejected
Interview
in an office - not a social setting
have another manager close by
questions should be planned, and tailored to each applicant
always in control, but guiding
purpose is to provide a decision hire or not hire
find out as much relevant information as possible
if it ends well, interviewer provides more details about the job
make detailed notes, including commitments made, and points to follow up
Group Interviews
several mangers sit in on the interviews
various viewpoints will be represented one member may dominate
no one person is accountable for the hiring
appealing to the lowest common denominator
more effective as a second round of interview
Discrimination
Making decisions or taking actions based on an individuals personal characteristics that do not impinge on fitness for a job
selection, hiring, and management must be free from discrimination
governed by the Canadian Human Rights Act
HR must be aware of all policies and regulations, and ensure that all documentation follows them
monitor matters such as wage and salary levels and promotions and job assignments to ensure that other managers actions
do not contravene the legal requirements
provide training/sensitivity programs for managers
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Sexual Harassment
any act, word, gesture, or situation that diminishes an individuals sexual dignity or integrity
an unclear issue
includes criminal harassment
what is normal behaviour?
damaging to morale; liability; an ethical obligation to protect employees
Decisions
the programs objectives
what techniques and approaches might be most effective
given the trainees involved
who will best be able to provide the training
how results will be evaluated and how feedback will be provided to assist in the design and presentation of future training
programs
Career Development Plan
an individualized outline of training, experience, and possible education, designed to facilitate an employees growth and
enhance opportunities for advancement
Performance Evaluation
a formal, systematic appraisal of the qualitative and quantitative aspects of an employees performance
attempt to be as objective as possible
utilization of appraisal committees, managerial/peer evaluation
employees evaluate supervisor
self-evaluation
Graphic Rating Scale
a listing of performance characteristics and behaviours that is used to evaluate numerically the performance of an employee
and arrive at a total that is intended to rate that performance in terms of value to the organization
Ranking
comparing the performances of employees by listing them in rank order of their contribution to the organizations
effectiveness
Descriptive Essay
a brief statement describing a managers evaluation of an employees job performance
Managers Judgment
employ a combination of decision-making tools intuition
improve their skills and identify and counteract their inherent biases
Compensation
the total of all rewards having a monetary value that are received by an employee in exchange for working for the employer
Direct
wages, salary, bonuses, commissions
Indirect
vacation allowances, maternity leave, employer paid insurance
Compensation Objectives
Effective Compensation Policy
Adequate
Equitable
Balanced
Cost-effective
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Secure
Incentive-providing
Accepted by the employees
positions that are roughly comparable within the organization should have comparable compensation levels
the level set for a position should factor its relation to other positions
must take into account what the competition is paying people in similar positions