Troubleshooting

5. Troubleshooting
5-1. Troubleshooting Code on Display Panel & Solutions

Troubleshooting for each Error Code

Error
Cause
Code
Robotic vacuum cleaner is
caught, stuck or trapped
while navigating.
A foreign substance (string,
paper, toy etc.) is caught in
the
power brush.
A foreign substance (string,
paper, toy etc.) is caught in
the left driving wheel.
A foreign substance (string,
paper, toy etc.) is caught in
the right driving wheel.
Check bumper sensor.
SOLUTION
Turn off the Power Switch at the bottom
and move the robotic vacuum cleaner to
a different location.
Turn off the Power Switch at the bottom
and remove the foreign substance from
the power brush.
Turn off the Power Switch at the bottom
and remove the foreign substance from
the left driving wheel.
Turn off the Power Switch at the
bottom and remove the foreign
substance from the right driving wheel.
Slightly pull the stuck bumper outward.

A foreign substance Turn off the Power Switch at the bottom

(dust, stain etc.) is on the and wipe the foreign substance from
Obstacle sensor window. the front and rear sensor windows using
a soft cloth.
A foreign substance (Dust, Turn off the Power Switch at the bottom
stain etc.) is on the Cliff and wipe the foreign substance on the
sensor window. cilff sensor window with a soft cloth.
Dust bin not inserted. Insert the dust bin until you hear a
Click sound.
A foreign substance (String, Turn off the Power Switch at the bottom
cloth etc.) is caught on the and wipe the foreign substance from
edge-cleaning side rotating the edge-cleaning side rotating brush.
brush.

If you press the Start/Stop button or turn off the Power Switch, the error code is cleared.
When an error code occurs, a voice announcement will be heard.

5-1

AUTOBOTSM(DJ68-00201G).indd50 2010.6.2512:56:44PM
 Troubleshooting

5-2. Self-Diagnosis & Solutions

Make sure to turn off the Power Switch before repairing the unit.

Symptom Cause Troubleshooting

Battery drained Recharge the Battery

Motor damaged Replace the Motor

Wire broken Connect the wiring

The Suction Motor does Wire-Housing Pin loose Tighten the Pin
not rotate.
Battery defect Replace the Battery
Protector tripped due to battery
Cool down the Battery
overheat
PBA MAIN defect Replace the PBA MAIN
Remove the material from the
Material stuck in the Driving Wheel
Driving Wheel
Gear Box broken Replace the Gear Box

Battery drained Recharge the Battery

Motor broken Replace the Motor

The Driving Wheel does
Motor wire cut Connect the wiring
not rotate.
Wire terminal contact defect Reconnect the terminal

PBA MAIN defect Replace the PBA MAIN

Battery defect Replace the Battery

Protector tripped due to battery
Cool down the Battery
overheat
Remove the material from the Power
Material stuck in the Power Brush
Brush
Battery drained Recharge the Battery

Motor wire broken Replace the Motor

Motor broken Replace the Motor

The Power Brush does
Protector tripped due to Motor overheat Cool down the Motor
not rotate.
Motor Housing Terminal loose Re-connect the Terminal

Battery defect Replace the Battery

PBA MAIN defect Replace the PBA MAIN

Protector tripped due to battery
Cool down the Battery
overheat
Battery run down Replace the Battery

Battery running low Recharge the Battery

Dust Bin full Empty the Dust Bin

Suction is weak. Improper Assembly of the Power Brush Re-Assemble the Power Brush
Rotation Error due to Foreign
Remove Foreign Substances
Substances stuck in the Power Brush
Insufficient Rotation Power due to
Foreign Substances stuck in the Remove Foreign Substances
Suction Motor

5-2

AUTOBOTSM(DJ68-00201G).indd51 2010.6.2512:56:44PM
 Troubleshooting

Make sure to turn off the power before servicing.

Symptom Cause Solution

The Impeller is full with foreign
Remove the foreign substances
substances
The Impeller nut is loose. Fasten the Impeller nut
Foreign substances are stuck in the
Abnormal Noise Remove the foreign substances
Drum Brush.
Foreign substances are stuck in the
Remove the foreign substances
Suction Motor.
The Drum Motor Gear is worn down. Replace the Drum Motor Gear Box.
The Battery Fuse is blown out. Replace the Battery.
Due to the battery overheating, the
Cool down the Battery.
overheat protect device is triggered.
No Power The Battery Cell is cut. Replace the Battery.
Defective Power Switch Contact Replace the Power Switch
The Battery Wire is cut. Reconnect the Battery Wire.
The Bumper Switch is got stuck up Remove the foreign substances on the
being pressed down. Bumper or adjust the Bumper Spring
Keep backing up even
Remove the foreign substances on
though there is no The Cliff Sensor does not operate the Sensor Window. Check if the
obstacle in front of the properly. connector is properly connected or
unit. replace the Cliff Sensor.
The Fence Sensor is defective. Replace ASSY FRONT HALL
When there are obstacles within 1.5 Move the Charger to the area with
meter around the Charger. no obstacles around the Charger.
When the Robot Cleaner does not start Put the Robot Cleaner on the Charger and
cleaning from the Charger have it start cleaning from the Charger.
Auto Recharging does
Put the Robot Cleaner on the
not work. When moving the Robot Cleaner away from
Charger and have it start cleaning
the Charger and having it start cleaning
from the Charger.
When the Infra Red Ray Sensor of the
Replace PBA SMPS
Robot Cleaner is defective
When the voltage at the Charger Check the Charger Connector or Replace
Terminal is not normal ASSY SMPS
Auto Charging does not When the Infra Red Ray Sensor of the
Replace PBA ADAPTOR
work. Robot Cleaner is defective
When the Signal Receiving Sensor of
Replace PBA REMOTE
the Robot Cleaner is defective
The Robot Cleaner could When the Obstacle Sensor is defective Replace the Obstacle Sensor
not clean and rotates at
When the PBA MAIN is defective Replace the PBA MAIN
one spot.
When the Cliff Sensor is defective Replace the Cliff Sensor
The Robot Cleaner falls The Cliff Sensor does not detect the steps
Remove the obstacles
off the steps. due to footwears or other obstacles.
When there is no Virtual Guard or Fence Tape Install Virtual Guard or attach Fence Tape
When the Forward Calibration Sensor is
The Robot Cleaner does Replace the PBA MAIN
defective
not go straight but goes When the Wheel Motor Encoder is defective Replace the Wheel Motor
around.
When the PBA MAIN is defective Replace the PBA MAIN
When the initial time setting is not done Set its time
The set time does not
Defective PBA MAIN Replace the PBA MAIN
keep time.
Defective Timer Battery Replace the PBA MAIN
The Remote Controller battery got drained Replace Battery
The remote controller
does not work Replace PBA FRONT RECIVER
The Remote Controller Module is defective
Replace PBA MID RECIVER

5-3

AUTOBOTSM(DJ68-00201G).indd52 2010.6.2512:56:45PM
 Troubleshooting

5-3. Test Mode

5-3-1. How to activate Test Mode

1. How to enter the Test Mode

Switch on the Power Remove the Dust Bin. Press the Bumper and
Switch. press the Start/Stop
button for 3 seconds.
off@

Dust Bin Eject (PUSH) Button

on

Dust Outlet

Dust Bin

2. Test starts (5-3-3. Test Method and Diagnosis Refer to Page 5~6)

Press the Mode button Press the Timer/Daily or Take a necessary measure
and select the cleaning Timer button and select a according to the diagnosis
mode you want (select the Test Mode to check. and decide whether it has
Cleaning Mode) problems based on the
Display Panel.

Mode Display Sensor Check Diagnostic Code

Sensor Name Diagnosis
(Cleaning Mode) (Timer Cleaning) (Diagnosis Criteria)

5-4

AUTOBOTSM(DJ68-00201G).indd53 2010.6.2512:56:46PM
 Troubleshooting

5-3-2. Each Sensor Location

Dust Outlet LS
 irtual Guard
V
Control Button Sensor
Status Display Window L2
Virtual Guard Sensor
Camera
L1
RS C
Remote Controller
Receiver
Virtual Guard Sensor R1
R2
Bumper Sensor
Obstacle Sensor : 7 ea in total
Front
(RS, R2, R1, C, L1, L2, LS)

Dust Bin Eject Buton

Dust Bin

Dust Outlet Remote Controller

Receiver

Side

Cliff Sensor

Driving Wheel

Charger Pin
Battery Cover
Cliff Sensor
Power Brush

Charger Pin Power Brush Cover

Roller Power Switch
Driving Wheel
Cliff Sensor
Bottom

5-5

AUTOBOTSM(DJ68-00201G).indd54 2010.6.2512:56:47PM
 Troubleshooting

Left Signal
Center Signal

Power
Lamp

Charger Lamp

Remote Controller
Holder
Charger Terminal Ventilation Outlet

Hook
Right Signal

Charger

Mode Lamp
Distance Sensor

Main Body Sensing

Signal Main Body Sensing Signal
Mode/Power Button
Distance Control Switch Main Body Sensing Signal

A Type

Mode Switch /
Mode Lamp IR Receiver
IR Transmitter

IR Receiver

B Type

Virtual Guard

5-6

AUTOBOTSM(DJ68-00201G).indd55 2010.6.2512:56:49PM
 Troubleshooting

5-3-3. Failure Criteria

Mode Display Diagnostic Code

Sensor
(Cleaning Sensor Name Diagnosis (Diagnosis
Selection
Mode) Criteria)
When the Left Bumper is not
Left Bumper Sensor pressed
When the Left Bumper is pressed
When the Right Bumper is not
Right Bumper Sensor pressed
When the Right Bumper is pressed
When the Left Driving Wheel is put
Left Lifted-up on the floor
Sensor When the Left Driving Wheel is lifted
up higher than 30cm
When the Right Driving Wheel is put
Sensor on the floor
Right Lifted-up
Check 1 Sensor When the Right Driving Wheel is lifted
(On/Off up higher than 30cm
Type)
When the Dust Bin is removed
Auto Dust Bin Sensor
Cleaning When the Dust Bin is assembled
Mode When the Remote Controller buttons
Remote Controller are not pressed
Receiver When the Remote Controller buttons
are pressed
The initial value 50 will be
Gyro Sensor displayed and be increased by 1
degree
When the unit is not attached to the
Charger
Docking Detection
When the unit is attached to the
Charger
Not Normal (in 1 sec after being
attached to the Charger)
Charging Detection
Normal (in 1 sec after being
attached to the Charger)

There are no , and sensor checking codes.

5-7

AUTOBOTSM(DJ68-00201G).indd56 2010.6.2512:57:4PM
 Troubleshooting

Mode Display
Sensor Diagnostic Code
(Cleaning Sensor Name Diagnosis
Selection (Diagnosis Criteria)
Mode)
Left Side Obstacle Distance Value
Sensor (LS) (Display ~ )

Left Obstacle Sensor Distance Value

(L2) (Display ~ )

Left Obstacle Sensor Distance Value

(L1) (Display ~ )
When there is no obstacle, the

Center Obstacle display shows 0 and the Distance Value

Sensor (C1) number increases as it gets (Display ~ )
Sensor
Check 2 closer to obstacles.
Right Obstacle Distance Value
(Obstacle Sensor (R1) (Display ~ )
Sensor)
Spot
Right Obstacle Distance Value
Cleaning Sensor (R2) (Display ~ )
Mode
Right Side Obstacle Distance Value
Sensor (RS) (Display ~ )

When the unit put on the floor

Left Cliff Sensor
When the unit is lifted up higher
than 5cm
When the unit put on the floor
Center Cliff Sensor
When the unit is lifted up higher
than 5cm
When the unit put on the floor
Right Cliff Sensor
When the unit is lifted up higher
than 5cm

5-8

AUTOBOTSM(DJ68-00201G).indd57 2010.6.2512:57:9PM
 Troubleshooting

Mode Display Sensor Diagnostic Code

Sensor Name Diagnosis
(Cleaning Mode) Selection (Diagnosis Criteria)
No Signal Received
Left Signal Detected
Front Left
Right Signal Detected
Center Signal Detected
No Signal Received
Check while shaking the
Left Signal Detected
Cleaner sideways in front Front Right
of it. Right Signal Detected
Sensor Check 4 (Charger) Center Signal Detected
Displaying Repeat Cleaning No Signal Received
Mode.
Left Signal Detected
Rear Right
Right Signal Detected
Center Signal Detected
No Signal Received
Left Signal Detected
Rear Left
Right Signal Detected
Center Signal Detected
Virtual Guard Red LED Display Left Signal Detected
Status Sensor Check 5 (Virtual Right Signal Detected
Guard) Displaying Repeat Cleaning
Left / Right at
Mode. Signal Detected
the same time
Left / Right at
No Signal Detected
the same time
Mode Display Sensor Sensor Diagnostic Code
Diagnosis
(Cleaning Mode) Selection Name (Diagnosis Criteria)
When the Motor rotates
RPM Increasing
Left Wheel clockwise
Motor When the Motor rotates
RPM Decreasing
counter clockwise
When the Motor rotates
RPM Increasing
Right Wheel clockwise
Sensor Check 6 (Motor & Motor When the Motor rotates
RPM Decreasing
Encoder, Manual Cleaning counter clockwise
Mode) Power Brush When the Motor is rotating RPM Increasing
Motor When the Motor is defective
Normal : There are motor
rotating sounds.
Caution : Because the Suction Motor
Defect : There are no motor
motor is rotating, lift the rotating sounds.
wheels off the floor. When both of the Motors are
rotating at the same time
When both of the Motors
Side Rotating
are not rotating
Brush Motor
When only the left Motor is rotating
When only the right Motor is rotating

There is no sensor checking code.

5-9

AUTOBOTSM(DJ68-00201G).indd58 2010.6.2512:57:29PM
 Troubleshooting

5-4. PCB Troubleshooting & Solutions

5-4-1. When Battery does not get charged

5-4-1-1. Check Charger

Make sure to switch off the Power Switch before replacing parts.

Power Supply to Charger

Voltage at Charge Terminal

Before Charging : 4V~5V Normal
During Charging : 21V~22V

Disassemble Charger

Fuse is in good condition? Replace Fuse

Replace PBA-ADAPTOR

5-4-1-2. Check Battery

Make sure to switch off the Power Switch before replacing parts.

Charge Battery

1 Hr Charging

Remove Battery from Main

Body

Read voltage at Battery

Terminal

Voltage at Battery Replace Battery

Terminal : Over 12V

Replace PBA-MAIN

5-10

AUTOBOTSM(DJ68-00201G).indd59 2010.6.2512:57:31PM
 Troubleshooting

5-4-2. Suction Motor Rotating Defect

Make sure to switch off the Power Switch before replacing parts.

Read voltage at Battery Terminal

Charge the battery for an hour

Is the voltage over 14.4V?

Is the voltage over 14.4V?

Connect Q4 #2 and #3 Terminals

Replace Battery

Suction Motor operates. Replace Suction Motor

Separate the Q4 #2 and #3

terminals.
Connect Q30 #1 and #2 terminals.

Defective Q4 or Defective Pattern

Suction Motor operates. (Replace Q4)

Replace PBA MAIN

5-11

AUTOBOTSM(DJ68-00201G).indd60 2010.6.2512:57:31PM
 Troubleshooting

5-4-3. Brush Motor Rotating Defect

Make sure to switch off the Power Switch before replacing parts.

Read voltage at Battery Terminal

Charge the battery for an hour

Is the voltage over 14.4V?

Is the voltage over 14.4V?

Connect Q5 #3 and #5 Terminals
Connect Q6 #1 and #5 Terminals

Replace Battery

Power Brush Motor operates. Replace Power Brush Motor

Replace PBA MAIN

5-12

AUTOBOTSM(DJ68-00201G).indd61 2010.6.2512:57:32PM
 Troubleshooting

5-4-4. Side Brush Motor Rotating Defect

Make sure to switch off the Power Switch before replacing parts.

Read voltage at Battery Terminal

Charge the battery for an hour

Is the voltage over 14.4V?

Is the voltage over 14.4V?

Connect Q2 #2and #3 Terminals

Replace Battery

Is the Side Rotating Replace the Side Rotating

Brush Morot rotating? Brush Motor

Disconnect Q2 #2and #3 Terminals

Connect Q23 #1and #3 Terminals

Is the Side Rotating Defective Q2 or Defective Pattern

Brush Morot rotating? (Replace Q2)

Replace PBA MAIN

5-13

AUTOBOTSM(DJ68-00201G).indd62 2010.6.2512:57:32PM
 Troubleshooting

5-4-5. Wheel Motor Rotating Defect

Make sure to switch off the Power Switch before replacing parts.

Read voltage at Battery Terminal

Charge the battery for an hour

Is the voltage over 14.4V?

Is the voltage over 14.4V?

Separate the Main Body

Replace Battery
Separate the Connector of the
Driving Wheel Motor

Read the continuity between

Connector #1 and #6.

Value of Resistance : 0? Replace the Driving Wheel Motor

Replace PBA MAIN

5-14

AUTOBOTSM(DJ68-00201G).indd63 2010.6.2512:57:33PM
 Troubleshooting

5-4-6. Charger Docking Problem

Make sure to switch off the Power Switch before replacing parts.

Power Supply to Charger

Voltage at Charge Terminal

Before Charging :4~5V Replace PBA ADAPTOR
During Charging :21~22V

Charge Battery

1 Hr Charging

With the Test Mode function,

check the Infra Red signal of
the Charger.

The Infra Red signal of the Replace PBA ADAPTOR

Charger is normal

Replace PBA MAIN

5-15

AUTOBOTSM(DJ68-00201G).indd64 2010.6.2512:57:33PM