Asian University of Bangladesh

An Internship Report
On
RECRUITMENT AND SELECTION PROCESS OF UTTARA BANK LTD.
(UBL) SHIBALAYA BRANCH, MANIKGONJ.

The internship report is submitted for the partial fulfillment of the requirements for obtaining
the Degree of Bachelor of Business Administration from Asian University of Bangladesh

Submitted to:
Prof. Abdus Salam
Department of Business Administration,
Asian University of Bangladesh

Submitted by:
Rita Sutradhar
ID No. 201220159
Program: BBA, Batch: 45th (Major in HRM)
Department of Business Administration,
Asian University of Bangladesh

Date of Submission: 17th September, 2017

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 LETTER OF TRANSMITTAL
17th September, 2017

To

Prof. Md. Ashraf Hossain

Dean
School of Business
Asian University of Bangladesh

Subject: Submission of Internship Report.

Dear Sir,
With due respect I like to state that I am a student of 45th batch, bearing ID no: 201220159, Program
BBA (Major in HRM), Asian University of Bangladesh. I would like to submit the Internship report
on Recruitment and Selection process of Uttara bank ltd. (UBL) Shibalaya Branch, Manikgonj.
for your kind evaluation. This topic is very much significant issue in the present competitive
environment. I tried my level best to encompass all the issues covering the topic.

I would like to give you thanks for allowing me to do such an interesting and fruitful work which
will help me in developing my future career. I shall be very much happy of you feel any clarification
of this report.

Sincerely yours

Rita Sutradhar
ID No. 201220159
Program: BBA, Batch: 45th (Major in HRM)
Department of Business Administration,
Asian University of Bangladesh

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 Supervisors Certificate

This is to certify that the Internship Report on Recruitment and Selection process of Uttara bank ltd.
(UBL) Shibalaya Branch, Manikgonj. has been prepared by Rita Sutradhar, ID: 201220159, Batch-
45th, Program BBA (Major in HRM) for attaining the Degree of Bachelor of Business Administration
(BBA) from Asian University of Bangladesh. The report has been prepared under my guidance and
supervision.

I wish her every success in life.

_______________________

Prof. Abdus Salam

Department of Business Administration,
Asian University of Bangladesh

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 Students Declaration

I Rita Sutradhar do hereby declare that the Internship report on Recruitment and Selection process of
Uttara bank ltd. (UBL) Shibalaya Branch, Manikgonj. has been prepared by me after completion of
three months work in Uttara bank ltd. (UBL) Shibalaya Branch, Manikgonj.

I also confirm that this report is only prepared for my academic requirements. This report will not be
used anywhere for obtaining any Degree/ Diploma /Certificate from any other institutions.

Rita Sutradhar
ID No. 201220159
Program: BBA, Batch: 45th (Major in HRM)
Department of Business Administration,
Asian University of Bangladesh

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 Acknowledgement

At first I would like to express my gratefulness to the almighty Allah for being so kind to allow me
to work on this project successively.

Then I would like to express my gratitude First Vice President & Md. Joynul Abedin at Tongi
Branch. Then I would like to thank the entire employee of Uttara bank ltd. (UBL) Shibalaya Branch,
Manikgonj. For their cooperation to complete my internship successfully.

Then my full of heart goes to Asian University of Bangladesh where I have finished our required
course curriculum to be eligible to prepare a report. The education learnt from the teachers and the
whole infrastructure of our university, truly has amplified my level of competency and thoughts
during our learning period.

Finally, I would like to thank our honorable Prof. Md. Abdus Salam for his support and guideline
which has enabled me to form such a report.

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 Executive Summary

The internship report on Recruitment and Selection Process: A Study of Uttara Bank Limited
(UBL) Green Road branch was conducted to analyze the recruitment and selection process of
UBL.

In this study both primary and secondary sources data were used. Annual Report of UBL
2014 was the basis of secondary sources of data. For primary source, data were collected for
12 questions and questionnaire survey on 30 regular clients. The researcher used structured
questionnaire and each of the respondents has been interviewed through it.

The findings of the study revealed that recruitment and selection methods, the most
frequently used medium of employee selection, in the order of highly recognized method
includes newspaper advert, advertising of job vacancies, in house (internal recruitment),
labour office, employee referrals and lastly internet recruitment.

The study recommended that, UBL should think about the development of salary and benefit
programs, so that it will become more attractive for potential job applicants and also they
should follow an influence free and fair judgmental decision to recruit any new employees
and UBL can try the more internal recruitment.
The study concluded that, the organization should be more cautious on this issue to ensure the
quality and ethics.

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 List of Abbreviations

AGM Assistant General Manager

CIB Credit Information Bureau
CPC Central Processing Unit
CRAB Credit Rating Agency Of Bangladesh
DGM Deputy General Manager

DPS Deposit Pension Scheme

FDR Fixed Deposit Rate

GB General Banking
HRD Human Resource Department
IRR Internal Rate of Return

LC Letter Of Credit
LOD Loan Operation Department

MT Money Transfer
PO Payment Order
SAVP Senior Assistant Vice President

SME Small & Medium Enterprises

STL Short Term Loan
UBL Uttara Bank Limited
VAT Value Added Tax

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 Table of Contents

SL. No. Name of the topic Page

No:

Acknowledgements i
Students declaration ii
Supervisors Certificate iii
Letter of Transmittal iv
Executive Summary v
List of Abbreviations vi
CHAPTER I 01-04
INTRODUCTION

1.1 Introduction 01
1.2 Statement of the problem 02
1.3 Rationality of the study 02
1.4 Literature Review 02
1.5 Scope of the study 03
1.6 Objectives of the Study 03
1.7 Limitations of the Study 04
CHAPTER II 05-07
METHODOLOGY
2.1 Methodology 05
2.1.1 Sources of data 05
2.2 Sample design 06
2.2.1 Selection of the study area 06
2.2.2 Total sample strength of the study 06
2.2.3 Data Collection & Instrumentation 07
2.2.4 Instruments Used in Analysis 07

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 List of Tables
CHAPTER III 08-14
OVERVIEW OF UBL
3.1 Introduction 08
3.2 Vision 08
3.3 Mission 09
3.4 Uttara bank at a glance 09
3.5 Hierarchy of Management of Uttara bank Ltd 11
3.6 Organogram of UBL 12
3.7 Capital of Uttara bank Ltd 13
3.8 Corporate Information of UBL 13
3.9 Business Programs 14
CHAPTER IV 15-22
RECRUITMENT & SELECTION PROCESS OF UBL

4.1 Discussion about Recruitment 15

4.1.1 There are two types of Recruitment 16
4.1.2 Source of Recruitment 17
4.2 Discussion about Selection 17
4.3 Recruitment process of UBL 19
4.4 Selection process of UBL 21
CHAPTER V 23-27
ANALYSIS & FINDINGS OF RECRUITMENT AND
SELECTION PROCESS AT UBL
5.1 Analysis of Data: 23-27
CHAPTER VI 28-29
SUMMARY OF RECOMMENDATIONS AND
CONCLUSION
6.1 Recommendations 28
6.2 Conclusion 29
References 30
Appendix 31-33
Table No. Name of Table Page No
Table l: UBL Network 10
Table 2: Corporate information of UBL 12

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Table 3: Interest Package of UBL 14
Table 4: Many years working experience at UBL 23
Table 5: Candidate specifications in the recruitment process 24
Table 6: Supported in the selection process 24
Table 7: Timeliness recruitment and selection process 25
Table 8: Adequate pool of applicants 25
Table 9: Interviewing process and other selection instruments 25
Table 10: Applicant pre-screening process 26
Table 11: Make the best hiring decisions 26
Table 12: Good candidates from non-traditional sources 26

Table 13: Performance in recruitment and selection 27

Table 14: Selection Policy of the employees 27
Table 15: Adequate pool of quality protected class applicant 27

List of Figures
Figure No. Name of Figure Page No
Figure1: Organogram of UBL 12

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