Terms and Conditions of Sale

1. APPLICATION OF TERMS AND CONDITONS OF SALE

The following terms and conditions shall govern the sale by Hewlett-Packard
(Canada) Co ("HP" or "Seller") of orders for computer systems and/or related
products and/or standard services (hereinafter "Product") sold to Customers located
in Canada, unless Customer has signed a separate formal purchase agreement with
HP. Certain additional terms may accompany the Product and shall apply.

By using hp.ca to make on-line purchases the Products, as defined herein, Customer
agrees to be bound by and accepts these Terms and Conditions of Sale (referred to
throughout as Terms and Conditions).

HP reserves the right to add, delete or amend these Terms and Conditions without
prior written notice at anytime, at HP's sole discretion.

Customer means any person ordering products from HPs hpshopping.ca store for
their own personal use and not for resale, either on-line or over the telephone, and
who has not entered into a separate formal purchase agreement with HP.

HP Products means any hardware, software or services supplied by HP that is

branded with the HP or Compaq trademark sold through the hpshopping.ca site.

"Third Party Products refers to hardware, products or software supplied by HP under

the brand name of a third party sold through the hpshopping.ca site.

Products means collectively both HP and Third Party Products sold through the
hpshopping.ca.

2. QUOTES; ORDERS; PAYMENT TERMS

Subject to the terms contained in this section, any quotation provided by HP will be
valid for the duration stated in the quotation. If no duration is stated, such quotation
will be valid for 48 hours.
Although HP strives to provide accurate product and pricing information, errors or
misprints may occur. HP cannot confirm the price of a Product until after you order
the Product. Not with standing anything contained in this section 2, in the event that a
Product is listed at an incorrect price or with incorrect information due to an error in
pricing or product information, HP shall have the right, at our sole discretion, to refuse
or cancel any orders, or part of an order placed or subsequently processed by HP for
that Product and terminate the purchase agreement without further liability. In the
event that a Product is priced in error or a Product information error occurs, HP may,
at our sole discretion, either contact you for instructions, cancel your order and notify
you of such cancellation, terminate the purchase agreement and/or correct the error
on our web site.

Payment shall be made by credit card or some other pre-arranged method of

payment acceptable to HP. Where payment is made by credit card, such payment is
subject to the approval of the financial institution issuing the credit card and HP shall
not be liable in anyway if such financial institution refuses to accept or honor the
credit card for any reason.

If Customer has requested and been approved for consumer financing, such
financing will be provided through a third party financing service provider and
Customer will be subject to the terms and conditions of such financing service
provider. For the installation of in-home Products, such as televisions, HP may refer
customer to an independent third party service provider to perform such installation.
Any referral provided by HP is not an endorsement or guaranty of the service
providers services. Customer will be subject to and bound by the service providers
own terms and conditions.

3. PRODUCT AVAILABILITY
Product availability maybe limited. Products ordered may not be available for
immediate delivery. HP reserves the right, without liability or prior notice, to revise or
cease to make available any or all Products. If there are any revisions to or cessation
of Products, HP may, with Customers consent, ship Products which have similar
functionality and specifications to the Products originally ordered. Customer will be
given the opportunity to either reject or accept the substitute Product and price for the
substitute Product which may differ from the price of the original Product. Product
substitutions will not be available for Factory Outlet or refurbished product purchases.

4. PRICES, SHIPPING AND HANDLING CHARGES AND APPLICABLE TAXES

HP will only ship to Canadian locations. Products shipped may not be re-routed by
customer. Prices quoted do not include charges for shipping and handling, and
applicable federal and provincial taxes. Separate charges for shipping and handling,
if applicable will be shown separately on the invoice. Customer is responsible for all
sales, use, goods and services, harmonized sales, and other taxes associated with
the order. Unless Customer provides HP with a valid and correct tax exemption
certificate applicable to the product ship-to location prior to HP's acceptance of the
order, the Customer is responsible for sales and all other taxes associated with the
order, however designated, except taxes on HP's net income. If applicable, a
separate charge for taxes will be shown on HP's invoice.

5. PRODUCTS
HP's policy is one of on-going product update and revision. HP may revise and
discontinue Products at anytime. HP will ship Products that have the functionality and
performance of the products ordered, but changes between what is shipped and what
is described in a specification sheet or catalog are possible. HP branded Products
may contain used parts that are equivalent to new in performance and reliability and
are warranted as new.

6. TITLE AND RISK OF LOSS OR DAMAGE; DELIVERY

Title in the Product and risk of loss shall pass to Customer upon shipment from HP's
facility.

HP may deliver the Products ordered in installments. Any delivery or shipment dates
given by HP are estimates only and HP is not liable for any loss, damage, cost or
expense for any failure to deliver in accordance with the given delivery or shipment
date.

7. RETURN POLICIES
You may be able to return your HP Product for a replacement or refund if you strictly
adhere to all of the terms and conditions below:

*Subject to the terms and conditions here in, except for opened software, Products
maybe returned within thirty (30) calendar days of your invoice date, except Products
purchased from the Factory Outlet or refurbished product area of hpshopping.hp.ca in
which case the Product maybe returned within ten (10) calendar days of your invoice
date.
*All eligible returns require prior authorization by HP. Customer must call HP at
1877-231-4351to first get authorization to return (RMA), then return the item within 10
calendar days of being issued the RMA.
*All items must be in "as new" condition, in original packaging, and with all warranty
cards, manuals, and accessories. HP reserves the right to inspect returns.
*In order to receive a full refund of your purchase price, all components sold
together as part of a HP promotional offer ("bundle") must be returned at the same
time. If you choose to return only part of the bundle, HP will subtract the list price of
the component(s) being returned from the total list price of the bundle and, if you paid
more than such resulting amount, HP will refund the over-payment to you.
*Are stocking fee will be charged on all returned items with missing boxes or
packaging, and returned printers with installed toner or inkjet cartridges.
*Product must be returned with all shipping and insurance charges pre-paid; such
charges are not re-imburseable and are at Customer's expense, except in the case of
defective Product returns.
*Non-defective returns maybe subject to a 15% restocking fee.
*Refunds on purchases made with a credit card will only be credited to the same
card.
*After receipt and inspection of the Product returned in compliance with all of the
above terms, a credit will be issued.
*If you financed your purchase through HP's third party financing service provider,
refunds will not include any interest due on the loan or any of the nonrefundable
amounts described above and you will remain responsible for the performance of the
obligations contained in your financing agreement.
*Television Returns: For returns within thirty (30) calendar days of invoice date,
customer must use only HP's approved carrier and will be required to pay a 15%
restocking fee, which will be deducted from your refund of your purchase price. If
customer uses a return carrier not approved by HP, customer will be liable for any
damages to the product and/or loss incurred during shipping as well as the 15%
restocking fee, which will be deducted from the refund value of the product. HP will
not be liable to customer for the refund or reimbursement of any charges related to
shipping and handling, delivery installation, de-installation of televisions or any
structural restoration resulting from the installation or de-installation of televisions. For
returns information, please contact 1-877-231-4351.

8. EXCHANGES
From time to time, HP may, in its sole discretion, exchange Products or portions of a
Product. Any exchanges will be made in accordance with HP's exchange policies in
effect on the date of the exchange.

9. LIMITEDWARRANTYONHPPRODUCTS
A limited warranty statement will be included with each HP Product shipped to
Customer. HP reserves the right to modify its warranty statement at any time, in its
sole discretion. Warranty is only valid upon HP's receipt of payment in full for the HP
Product to be warranted.

EXCEPT AS PROVIDED IN THE LIMITED WARRANTY STATEMENT, HP MAKES

NO OTHER WARRANTIES OR CONDITIONS AND THE WARRANTY STATEMENT
IS INLIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS, PROMISES, OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. HP EXPRESS-LY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THE PRODUCTS LIMITED WARRANTY
STATEMENT. ANY IMPLIED WARRANTIES AND CONDITIONS THAT MAYBE
IMPOSEDBY LAW ARE LIMITED IN DURATION TO THE APPLICABLE
WARRANTY PERIOD. TO THE EXTENT ALLOWED BY LOCAL LAW, HP'S
LIABILITY FOR HP HARDWARE WARRANTY CLAIMS IS LIMITED TO REPAIR OR
REPLACEMENT AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY
STATEMENT, HP'S LIABILITY FOR HP SERVICE WARRANTY CLAIMS IS
LIMITED TO REMEDYING THE NON-CONFORMING SERVICE AS SET FORTH IN
THE APPLICABLE LIMITED WARRANTY STATEMENT.

10. SOFTWARE LICENSE AND WARRANTY

Title to any software installed with the HP Products shall remain with the applicable
licensor(s). All software is subject to the applicable license agreement which is
included with the Product(s). Customer shall be bound by the license agreement
once the software is opened, the package is opened or its seal is broken. Warranty
for any software shall be in accordance with the license agreement. HPDOES NOT
WARRANT ANY SOFTWARE UNDER THIS AGREEMENT.

11. THIRD PARTY PRODUCTS

Third Party Products carry different warranty policies than HP Products. Any warranty
and technical support provided on a Third Party Product is provided by the original
manufacturer, not by HP. The warranties and technical support may vary from
product to product.

12. EXCLUSION AND LIMITATION OF LIABILITY FOR ANY BREACH OF THESE

TERMS AND CONDITIONS, HP'S SOLE AND EXCLUSIVE MAXIMUM LIABILITY
SHALL NOT IN ANY EVENT EXCEED THE TOTAL PRICE OF THE PRODUCTS
ORDERED BY CUSTOMER.

IN NO EVENT WILL HP BELIABLE TO CUSTOMER FOR CONSEQUENTIAL,

INCIDENTIAL, SPECIAL DAMAGES OR ECONOMIC LOSS (INCLUDINGBUT NOT
LIMITED TO LOSS OF DATA, EXPENDITURES, INVESTMENTS, COMMITMENTS
OR LOST PROFITS) ARISING FROM ANY CLAIMOR ACTION, INCIDENTAL OR
COLLATERAL TO, OR DIRECTLY OR INDIRECTLY RELATED TO THE
PURCHASE OF THE PRODUCTS HERE UNDER, WHETHER SUCH CLAIMIS
BASED IN CONTRACT, STATUTE, TORT, IMPLIED DUTIES OR OBLIGATIONS
OR OTHER LEGAL THEORY.

HP SHALL NOT BE LIABLE IF IT IS UNABLE TO PERFORM ANY OF ITS

OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE,
DIRECTLY OR INDIRECTLY, TO MATTERS BEYOND THE CONTROL OF HP
INCLUDING, BUT NOT LIMITED TO, THE FAILURE OF ANY MACHINE, SYSTEM
OF AUTHORIZATION, DATA PROCESSING OR COMMUNICATION SYSTEM OR
TRANSMISSION LINK OR ANY LABOUR DISPUTE OR ACT OF GOD.

For the purposes of this Section 12, "HP" includes its employees, subcontractors, and
suppliers.

13. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be construed in accordance with the laws of the
Province of Ontario and the laws of Canada applicable therein without regard to
principles of conflict of law. Without limiting the foregoing, Customer and HP
irrevocably and unconditionally: (a) agree that any suit, action, or other legal
proceeding arising out of or relating to these Terms and Conditions or any transaction
hereunder must be brought in the Ontario Superior Court of Justice, in the city of
Toronto, (b) consents to the exclusive jurisdiction of such court in any such suit,
action or proceeding; (c) waives any objection to the laying of the venue of any such
suit, action or proceeding in any such courts; and (d) waives any right that it may
have to assert the defence of forum non-conveniens in any such suit, action or
proceeding.

14. EXPORT CONTROL Products purchased or received under these Terms and
Conditions of sale shall be subject to export laws and regulations of Canada and the
United States of America. Customer assures that it will comply with those regulations
whenever it exports or re-exports controlled products or technical data obtained from
HP or any product produced directly rom the controlled technical data.

15. NOT FOR RESALE

Customer agrees and represents that it is buying for its own internal use within
Canada and not for resale.

16. HEADINGS
The headings of each of these terms and conditions are for convenience of reference
only and shall not form part of these terms and conditions. Such headings shall be
ignored in the interpretation or construction of any of these terms and conditions.

17.NO ASSIGNMENT Customer may not assign its rights or obligations under this
Agreement without the express written consent of HP.

18. INVALIDITY OF PROVISIONS

If any provision or provisions of this Agreement shall be held to be invalid, illegal or
unenforceable, such provision shall be enforced to the fullest extent permitted by
applicable law, and the validity, legality and enforceability of the remaining provisions
shall not in any way be affected or impaired thereby.

19. GENERAL
HP Products are manufactured for standard commercial uses and are not intended to
be sold or licensed for use in critical safety systems or nuclear facilities.

HP is not responsible for delay or failure to perform due to causes beyond its
reasonable control.

All documents referred to in these Terms and Conditions of Sale are incorporated into
these Terms and Conditions of Sale and are available from HP upon request.

These Terms and Conditions of Sale supersede any preprinted terms on Customer's
orders and any previous written or oral communications or representations by either
party related to the Products and may not be amended by Customer without prior
written consent of HP.
Any Customer site access requirements shall not be enforceable to either increase
the obligations or liabilities or reduce the rights under these Terms and Conditions of
Sale of HP, its employees, or subcontractors.

HP Care Pack Support Service Agreement

Terms and Conditions for Canada

1. SUPPORT SERVICES
HP will provide the support services (HP Care Pack Services) described in this
Service Agreement (the Agreement)to Customer (as defined in Section 2below) for
products purchased in Canada, and as more fully described in the applicable HP
Data Sheet. If it is mutually agreed upon by HP and an HP Authorized
Representative, an HP Authorized Representative will provide the services on behalf
of HP. In the event of any conflict, the terms and conditions of this Agreement shall
control.

2. CUSTOMER
As used herein Customer refers to either (a) end-user HP customer who purchases
the HP Care Pack Services described in this Agreement directly from HP or from an
authorized HP reseller, wholesaler, or distributor, or (b) an HP Authorized
Representative who purchases HP Care Pack Services in order to obtain support for
hardware products at its own or its customers site.

3. CHARGES
Customer will prepay for HP Care Pack Services at the time of support purchase.
Customer will pay all applicable taxes. Full refunds for prepaid services are available
from the place of purchase only if Customer cancels within thirty (30) days of receipt
of the Agreement, and provided no HP Care Pack Services have been provided by
HP at time of cancellation. An additional charge maybe billed to Customer for
hardware products that are found not defective.

4. ELIGIBLE PRODUCTS
(a) To be eligible for HP Care Pack Services, product must be at current specified
revision levels and, in HPs reasonable opinion, in good operating condition.
(b) Customer can purchase HP Care Pack Services only for designated HP and
non-HP software for which Customer has rightfully acquired appropriate software
license(s).
(c) Relocation of product is Customers responsibility and may result in additional
support charges and modified service response times.
(d) Unless otherwise specified in the applicable HP Data Sheet, products moved
outside the country where this HP Care Pack Service is purchased will not receive
service under the terms of the Agreement.
(e) Not withstanding Section 4 (a) of the Terms and Conditions, products which are
in good operating condition at the time HP Care Pack is purchased are eligible for
post warranty hardware support even if they are not at current specified revision
levels available.

5. WARRANTIES
HP warrants the HP Care Pack Services will be provided in a professional and
workmanlike manner. THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER DUTIES, WARRANTIES OR CONDITIONS, WHETHER WRITTEN, ORAL
OR IMPLIED BY STATUTE OR AT LAW, ARE EXPRESSED OR IMPLIED. HP
SPECIFICALLY DISCLAIMS ANY DUTIES, WARRANTIES OR CONDITIONS
IMPLIED BY STATUTE OR AT LAW, INCLUDING BUT NOT LIMITED TO, ANY
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.

6. LIMITATIONS OF LIABILITY AND REMEDIES

To the extent HP is held legally liable to Customer, HPs liability is limited to damages
for bodily injury and direct damages to tangible property up to the limit of $300,000
and other direct damages for any claim based on a material breach of HP Care Pack
Services, up to a maximum of the HP Care Pack Service charges paid by Customer
for this Agreement for the products at issue. HP will not be liable for performance
delays or for nonperformance due to causes beyond its reasonable control. THE
REMEDIES PROVIDED IN THIS AGREEMENT ARE CUSTOMERS SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL
HP, ITS AFFILIATES, ITS SUBCONTRACTORS, OR SUPPLIERS BELIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING DOWN TIME COSTS OR LOST PROFIT), OR OTHER DAMAGE
WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
7. LIMITATIONS OF SERVICE
(a) HP does not provide HP Care Pack Services for products not supplied by HP
unless approved by HP in writing, or for products that Customer does not allow HP to
incorporate modifications. Customer or an approved designated contact is
responsible for removing any products not eligible for HP Care Pack Services to allow
HP to perform service. If delivery of HP Care Pack Services is made more difficult
because of such products, HP will charge Customer for the extra work at HPs
standard service rates.
(b) Unless otherwise specified, this Agreement excludes the provision,
return/replacement, and installation by HP of consumables, user replacement parts,
maintenance kits, or other consumable items including, but not limited to,
accessories, operating supplies, magnetic media, paper, print heads, ribbons, toner,
a/c adapters, and batteries.
(c) Unless otherwise specified in the applicable HP Data Sheet, and subject to the
limitations there in, HP Care Pack Services do not cover any damage or failure
caused by:(i)use of non-HP media, sup-plies and other products;(ii)site conditions
that do not conform to HPs site specifications;(iii) abuse, neglect, improper use, fire
or water damage, electrical disturbances, transportation by Customer (and in the
case of HP Authorized Representatives, by owners or users of the supported
system), work or modification by people other than HP employees or HP Authorized
Representatives, or other causes beyond HPs control; or (iv) inability of products not
manufactured by HP and non-compliant HP products in Customers supported
environment to correctly process, provide or receive date data (i.e., representations
for month, day, and year),or the inability of these products to properly exchange date
data with any products covered by HP support services. Complete resolution of some
problems maybe beyond the control of HP and thus outside the scope of these
services.
(d) Supported Software Versions: Unless otherwise agreed by HP, HP provides HP
Care Pack Services only for the current and immediately preceding versions of HP
software, and only when the software is used with hardware that is included in HP-
specified configurations. Aversion is defined as a release of a software product that
contains new features, enhancements, and maintenance updates. If support
coverage lapses, additional fees may be required to resume support coverage. HP
will support specified versions of selected non-HP software, but will not support the
software any longer than the vendor supports it. For non-HP software, HP provides
HP Care Pack Services only or soft-ware versions that are documented as supported
on specified configurations. HP will be under no obligation to provide HP Care Pack
Services should it be required due to alterations or modifications to code.
(e) Non-HP Products: HP is not liable for the performance or non-performance of
third party vendors, their products, or their support services. HPs decision on how
long to offer HP support on selected non-HP products is final.
(f) Some HP Care Pack Services features and coverage levels are subject to local
availability.
(g) HP reserves the right and Customer consents to HPs use of subcontractors to
assist in the provision of HP Care Pack Services as HP deems appropriate, without
notice to Customer.

8. CUSTOMER RESPONSIBILITIES
(a) Customer or HP Authorized Representative is responsible for registering the
hardware product to be supported within ten (10) days of purchase of the support
service, using the registration instructions within each package, email document, or
as otherwise directed by HP. In the event a covered product changes location or the
support service is transferred with the sale of a used hardware product, registration
(or a proper adjustment to existing HP registration) is to occur within ten days of
purchase from previous owner. HP IS NOT OBLIGATED TO PROVIDE SUPPORT
SERVICES IF CUSTOMER OR HP AUTHORIZED REPRESENTATIVE DOES NOT
REGISTER HARDWARE PRODUCT AS STATED HEREIN.
(b) Customer will make all reasonable efforts to support and cooperate with HP in
resolving the problem remotely, for example, starting and executing self tests or
diagnostic programs, providing all necessary information, or performing basic
remedial activities upon HPs request. Customer will ensure that HP service
personnel are provided with sufficient electrical power to per-form necessary
hardware maintenance and operating supplies used during normal operation.
(c) Customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the hardware products for
reconstruction of lost, or altered files, data, or programs.
(d) Customer must notify HP if any hardware products serviced are being used in an
environment that poses a potential health or safety hazard to HP employees or
subcontractors; HP may require Customer to maintain such products under HP
supervision and may postpone service until such hazard is remedied by Customer.
(e) Customer must ensure that an adult representative is present when HP is
providing services at Customers designated location or by telephone.
(f) If remote support is available, Customer will allow HP to keep system and
network diagnostic pro-gram resident on the covered product and provide HP login
access for the exclusive purpose of per-forming diagnostics.
(g) Customer acknowledges that Customer has no owner ship interest in diagnostic
software provided by HP and that HP will remove these diagnostic programs and any
HP loaned modems or other equipment upon termination of this Agreement. When
capable, the covered product must be configured to permit access to one voice-grade
telephone line and one data-quality telephone line; both must have terminations
located near the covered product. Upon HPs request, Customer will run HP-supplied
diagnostic programs before having a hardware product serviced under this
Agreement.
(h) Off-Site Support and Exchange Services: Customer is responsible for
performing the following functions prior to return shipping a failed hardware product to
HP: a)perform all steps for self-test and trouble-shooting specified in the operating
manual for the product; b)provide, in writing, the model number, serial number,
current failure symptoms, pertinent failure history and ship-to address (if
applicable);and c)unless the product will be delivered and picked up in person by
Customer, Customer is responsible for packaging the failed product carefully in the
original or HP provided shipping container, or a shipping container that prevents the
product from being damaged while in transit to HP.

9. ON-SITE SUPPORT FOR HP NETWORK CONNECTIVITY PRODUCTS

Configuration restoration assistance will be offered after repairing or replacing an HP
hub, bridge, switch or router (or add-in HP module or transceiver). HP will work with
the customer to restore the configuration of the serviced device if the valid pre-
service con-figuration is immediately available. The valid configuration maybe in the
form of either an electronically saved file or a clear and complete printed
documentation of all required device parameters. On-site sup-port for HP Network
Connectivity Products is a device-specific service and not intended for
interconnection troubleshooting.

10. MAXIMUM USE LIMITATIONS

Products operated in excess of their maximum usage rate or duty cycle (as specified
in the technical data sheet, operating manual, or service description) will be serviced
at HPs standard service rates.

11. TRANSFER OF SERVICE

This Agreement may only be assigned in connection with sale of the covered product.
Customer or HP Authorized Representative as assignor must inform HP when the
covered product is sold. The assignment must be in writing, signed by the assignor
and available for inspection by HP personnel. Assignment will not be valid if in breach
of local or U.S. export regulations.

12. POST WARRANTY HP CARE PACK SERVICES

Certain select products may be eligible for the purchase of a Post Warranty HP Care
Pack. Such Post Warranty Care Pack Services may be purchased either (i) after
expiration of the original product warranty period; or (ii) for renewal of a previously
purchased HP Care Pack Service to provide the Customer with uninterrupted support
services. The coverage period for the Post Warranty HP Care Pack Service will begin
at the time of purchase of the Post Warranty Care Pack Service and continue for the
period purchased.

13. TERM
(a) For Hardware Support purchased during the product warranty period, this
Agreement will begin on the date of initial purchase of the new hardware product to
be supported and will terminate either
(a) at the end of the specified number of years of service purchased; or for
Hardware Support Services with page limits, terminate once the specified page limit
(or page count) has been exceeded or at the end of the specified number of years of
service purchased, whichever comes first. Page count is defined as the number of
pages (printed or plain) that have passed through a printers print engine and
recorded on the test page.
(b) For Hardware Support purchased after expiration of the warranty, this
Agreement will begin on the purchase date of this Agreement and will terminate at
the end of the specified number of years of service purchased.
(c) For Network Support or Software Support, this Agreement will begin on the date
of registration or thirty(30)days after purchase, whichever occurs first; and will
terminate either at the end of the specified number of years of service purchased or,
if applicable, upon closure of the last covered incident, whichever occurs first.
(d) All HP Care Pack Service will continue until terminated by either party under the
provisions of this Agreement. This Agreement is not renewable; Customer may for
some eligible products, purchase another Agreement upon expiration or termination
of this Agreement. The cost of another Agreement will reflect the age of the product
and service costs at time of purchase.
14. TERMINATION
Customer may terminate this Agreement by notifying the place of purchase at any
time with-in thirty (30) days of purchase to receive a full refund from the place of
purchase. HP may terminate at any time after the effective date of this Agreement if
Customer fails to perform or observe any condition of this Agreement with HP.

15. GOVERNING LAWS

Any disputes arising in connection with this Agreement and all matters or issues
collateral thereto shall be construed in accordance with the laws of the Province of
Ontario and the laws of Canada applicable therein. Without limiting the foregoing,
each of the parties irrevocably and unconditionally: a)agrees that any suit, action, or
other legal proceeding arising out of or relating to these terms or any transaction
hereunder must be brought in the Ontario Superior Court of Justice, n the City of
Toronto; b)consents to the exclusive jurisdiction of each such court in any such suit,
action, or proceeding; c)waives any objection which it may have to the laying of the
venue of any such suit, action or proceeding in any of such courts; and d)waives any
right that it may have to assert the defense of forum non-conveniens in any such suit,
action or proceeding.

16. ENTIRE AGREEMENT

The terms and conditions of this Agreement (together with the HP Authorized
Contract Management Partner Addendum for HP Authorized Representatives),and
the applicable HP data sheet constitute the entire understanding between the parties
relating to the provision of services described herein and will supersede any previous
communication, representation or agreement whether oral or writ-ten. Customers
additional or different terms and conditions will not apply. Customers acceptance of
this Agreement is deemed to occur upon Customers purchase of HP Care Pack
Service. No change of any of the terms and conditions will be valid unless in writing
signed by an authorized representative of each party.

17. ADDITIONAL INFORMATION AND TERMS & CONDITIONS ON HP CARE

PACK SERVICES
Please refer to this link for additional information and the Terms and Conditions on
HP Care Pack Services. Make sure to choose the correct country document.