0he most important initiatives planned under this project

include T 57# o n v e r s i o n o & a l l m e t r o a n d u r b a n b r a n c h e s i n t o

m o d e r n c e n t r e s known as !aroda )e$t branchesD 5*7 #reation o& =utomated
and >eaner!ack @ces like #ity !ack @ce 5&or automated cheque
processinge t c 7 , 9 e g i o n a l ! a c k @ c e 5 & o r & a s t e r
a c c o u n t o p e n i n g e t c 7 , ?stablishment o& two #all #entres, #reation
o& =cademy o& ?$cellence,Introduction o& /rontline =utomation at select
branches &or customerconvenience and @rganisational 9estructuring.
People Initiatives
!ank is endowed with a competent and motivated employee
b a s e which is engaged in handling the e$tensive business operations o& the!ank
across the globe. 'trategic ;9 interventions like, according crossborder and cross
cultural work e$posure to its managers, hiring diverse&unctional specialists to
support line &unctionaries and
complementingt h e t e c h n i c a l c o m p e t e n c i e s o & i t s p e o p l e b y i m p ar t i n
g conceptual,m a n a g e r i a l a n d l e a d e r s h i p s k i l l s , g a v e t
h e ! a n k c o m p e t i t i v e advantage. (eople initiatives were blended with I9
initiatives to createan eectively harmonious workplace, where everyone
prospered.! a n k l a u n c h e d a c o m pr e h e n s i v e l e a d e r s h i p d e v e l o p m e n t
p r o gr a m U(roject 6C==)F during *++- with the prime objective
o& creatingleaders &or the &uture. 'uch a massive and comprehensive
leadershipdevelopment eort is unparalleled in the Indian banking
industry andfrst o& its kind &or any Indian state-owned !ank.
New Tecnolog! Plat"or#
=ll !ranches, ?$tension #ounters in India, overseas business and
fves p o n s o r e d 9 e g i o n a l 9 ur a l ! a n k s a r e o n t h e # or e ! a n ki n g
' o l u t i o n 5#!'7 plat&orm.!ank has been providing to its customers Internet !anking,
viB., !
aroda# o n n e c t a n d o t h e r & a c i l i t i e s s u c h a s o n l i n e p a y m e n t o &
d i r e c t a n d indirect ta$es and certain 'tate Government ta$es, utilit
y b i l l s , r ai l t i c k e t s , o n l i n e s h o p p i n g , d o n a t i o n t o t e m p l e s a n d i n s t i
t u t i o n a l & e e payment. !ank has a wide network o& =0%s across the
country and
has also launched mobile =0%s in select cities. Initiatives have beentaken
to provide corporate customers with &acilities like direct salary upload,
trade fnance and 'tate 0a$ payments etc. !ank has introduced%obile !anking 5!aroda %-
connect7 and prepaid gi&t cards.!
ank has implemented the Global 0reasury 'olution in it
s k e y territories like 6", 6=?, !ahamas, !ahrain, ;ong "ong, 'ingapore and!elgium. !
ank has taken various technological initiatives in
overseaso p e r a t i o n s s u c h a s i m p l e m e n t a t i o n o & # e n t r a l i B e d ' A
I / 0 a c t i v i t y through Cata #entre in %umbai, (ayment %essaging 'ystem with
=nti% o n e y > a u n d e r i n g c h e c k , = n t i % o n e y l a u n d e r i n g
# o m p l i a n c e a n d @nline >ist %atching solution. Ahile !ank
implemented 0ransaction-based Internet !anking &acility &or its customers in
6ganda, !otswana,6=?, )ew Jealand, "enya, %auritius and 'eychelles, a View
based e-banking &acility was made available in /iji, @man, 0anBania and 6".
$arketing Initiatives
?ver since its rebranding in *++8, !ank has consistently promoted
itsm a j o r s t r e n g t h s v i B . l a r g e i n t e r n a t i o n a l p r e s e n c e D t e c h n o
l o g i c a l advancement and superior customer service etc. !ank had
introducedt h e s u b b r a n d ! = 9 @ C = ) ? 0 - t o s h o w c a s e
h o w i t h a s u t i l i B e d technology
to nurture long term relationships &or superior customere$perience. 0he
sub brand has been rein&orced by alternate
deliveryc h a n n e l s s u c h a s i n t e r n e t b a n k i n g , = 0% s , m o b i l e b a n k i n g e
t c a n d robust delivery outfts like 9etail >oan /actories, '%? >oan /actories,#ity 'ales
@ce etc
%orporate &ocial Responsibilit! (%&R) Initiatives
!ank has always upheld inclusive growth high on its agenda. !ank hasestablished
34 !aroda 'warojgar Vikas 'ansthan 5!aroda 9-'?0I7 &orimparting training
to unemployed youth, &ree o& cost &or gain&ul
sel& e m p l o y m e n t K e n t r e p r e n e u r s h i p s k i l l d e v e l o p m e n t a n d 8 * !
a r o d a Gramin (aramarsh "endra and &or knowledge sharing, problem
solvinga n d c r e d i t c o u n s e l i n g & o r r u r a l m a s s e s a c r o s s t h e c o u
n t r y, a s o n 3.+3.*+. !ank has also established /inancial >iteracy
and #redit#ounseling #entres 5/>##7 in order to spread awareness among
the
rural masses on various fnancial and banking services and to speed upthe process
o& /inancial Inclusion, as on 3.+3.*+.
Banks Lead Districts - 44
' t a t e ) o . o &
> e a d C i s t r i
c t s G u j
a r a t
* 6 t t
a r ( r a
d e s h
6 t t a r
a n c h a
l * 9 a j
a s t h a
n *
% a d h y a
( r a d e s
h * !
i h
a r
* !ank has chosen to continue its motto
o&
Race Ahead
with addition
F ro G o o d t o G re a t
to consolidate the synergy generated
lasty e a r a m i d s t e m e r g i n g e c o n o m i c a n d b a n k i n g s c e
n a r i o a n d b y trans&orming &rom being a Good !ank to a Great
! a n k . ; e n c e , t h e !ank has identifed
RA!E A"EAD
&rom
Good

to Great
as its motto&or /4. 0he word
RA!E
denotes the &ollowingE
R
&or - 9etail >eaning
A
&or - =sset Puality
!
&or T #apacity !uilding
E
&or T ?arnings /ocus

"Baroda Connect" is an internet banking facizlity introduced as an

alternative delivery channel for rendering effective customer service on
24 X 7 basis. It offers unique customized services to both Retail &
Corporate customers.

All customers can register under Baroda Connect

for View and / or Transaction facility Click here to
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Under VIEW facility customer can

View Account summary of all operative, deposit and loan

accounts

View all multiple Account information online with a single userid

Get Account statements

Under Transaction facility customer can (in addition to the above

VIEW facilities)

Transfer funds immediately or schedule for a future date to self

linked and third party
 Pay through Online Tax - Direct and Indirect taxes online such as
Excise Duty, Service Tax, Customs Duty, Income Tax etc.

Pay through Baroda Easy Pay - utility bills like electricity, mobile
etc , Donations, Subscription, Travel plan booking online

Pay school/institutional fees

Book Rail Ticket - IRCTC

Additionally a Corporate user can

Set up multiple workflow of initiators and approvers for

transactions and requests

View all trade finance related facilities availed eg. Export / Import
LC, Inland/ Export Bills, Forward Contracts Bank Guarantees,
Packing Credit account etc

Use upload facility for single debit-multiple credit, multiple debit-

multiple credit and single credit-multiple debit.

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