Shivani Nangia

Mobile No.: +91 9971798309

Email: nangia.shivani@gmail.com

HIGHLIGHTS
15+ yrs of experience in software industry in Telecommunications (wireless/wireline/embedded/apps), E-commerce domain
with the last 8+ yrs of enriching experience in project /program management/Scrum Master (Agile) responsibilities.

FUNDAMENTAL BELIEF
I firmly believe in personal values, such as integrity, ethics, dedication, team spirit as key factors to success in any organization. I
am driven by bringing value to the organization. Though challenging, balancing work, social & family life remains critical.

ROLE
1. Senior Manager, Engineering in GlobalLogic Pvt Ltd, NOIDA, UP Oct14 till date
2. Engineering Project Manager in Aricent Technologies Holdings Ltd., GURGAON, Haryana 26-Mar-01 till 30-Sep-14

SUMMARY
Handled leadership responsibilities from program/project/portfolio & techno management perspective in E2E solution
delivery to customers in domain areas E-commerce, Telecommunications: VoIP/IMS, Datacom/Wireline, Wireless 3G
(UMTS), 2.5G (GPRS), 2G (GSM), O&M, Web/Mobile apps/devices, Switching Systems, Embedded Middleware. Handled OSS
(Service Assurance) in 3GAC, OAM, SMSC & SCS products e.g. faults, alarms, logs, statistics, performance & other N/W
monitoring functions. Handled BSS in SMSC, ALU portal & SCS products. Handled CMS in SMSC & Self-care portal.
Driven entire SDLC in handling development (Waterfall/Agile as Scrum Master) & support/maintenance projects per se-
(Cost/Scope/Schedule), people/resource management, release/delivery management, customer management, conflict
management, competence development, quality control, process improvement, risk assessment, strategic decisions for
customer deployment needs, IT infrastructure management, cross-functional vendors/teams, new business & continuity
engagements proposals pre-sales, post-sales support, SoW, RFP
Adhered to CMMI Level -5, ITIL, ITSM, & PMO Methodologies, guidelines, training programs completed PgMP Training by
S Ramani, PMP 35-PDUs & Agile/Scrum methodologies, competency framework trainings and workshops for leadership skills
& managerial aspects.

EDUCATION
B.E., Bachelor in Computer Science & Engineering from Kavikulguru Institute of Technology & Sciences (KITS), Ramtek
(Affiliated to Nagpur University), 2000 - Aggregate Marks 78% - Final Year & average for 4 years
XII standard in Science Stream in Lady Irwin Sr. Sec School, Connaught Circus, New Delhi PCM 94%

SKILL SET/COMPETENCIES as a Developer

PM Tools [Waterfall/Agile]: Microsoft Project Plan, JIRA, MS-Office [Word, Excel, PPT], Visio, Velocity
Languages: C, C++, ACE, STL, Perl, PHP, MySQL, Tcl/Tk, Java, JQuery, JavaScript, HTML, CSS, Oracle, Yang, ConfD
OS/Hardware: VxWorks, Linux, Sun Solaris with chassis - Motorola, Intel, Broadcom & processors (Intel, Power PC)
Tools/SCM: Clearcase, CVS, SVN, GNU Debugger, Lex, Yacc, SOAP UI, Eclipse, GIT, Bugzilla, Wire shark, Ethereal, SNMP
Traps, Syslog, NETCONF, Nagios, Apache/Tomcat, iperf, IXIA, Spirent
Protocol Experience: ISUP/TUP, MAP, TCAP. SCCP, MTP3, HSS, SMPP, IPOA, TCP/IP, SIP, SIGTRAN, ATM, FP, MAC, RLC, RRC,
SOAP, HTTPS, OSP, SyncE, LinkAgg, VLAN, STP, SNTP, QoS, DHCP, EOAM/ECFM, ELPS/ERPS, IGMP, IPv6, MLDS

ACHIEVEMENTS
Applauded team of the month award for Smart QMS adherence & CMMI Level-3 certification for Globallogic in Apr16
Cohesive Team Award for PoS Point of Sale success at Scoop event for cabi, LLC for Q3 FY16.
SNAP award for bLUWAN team for Team Excellence (2013) for timely deliveries & customer approvals of all milestones
Part of Team effort in bagging US $5M deals (2013) MRV Israel development of HAL for their Broadcom Chipset &
BluWAN S.A. France L2 porting services on Marvell Chipsets
Won SNAP Award for Team Excellence (2010) for extraordinary commitment & team effort shown during the delivery of
NI Porting Bucket 2 Integration for Alcatel-Lucents 9375 CRNC ATCA Product.
Won SNAP Award for Team Excellence (2007) for technical competence shown during the delivery & support for very
complex feature of call screening on Tekelec's Service Creation Platform (SCS).
Won Best Mentor & "Best Project Presentation awards (2006) for guidance to freshers team for development of
ISUP/Sigtran Test tool in testing Service Dispatch & Control feature of Tekelecs SCS system.
Rated Best Performer in 2003, 2005 & 2007 in the annual Aricent performance review cycle for meeting commitments
& delivering quality work in projects and gaining customer appreciation.
Won Most Popular Entry Award for demonstrating the end-to-end call (signaling and data/voice) for PS & CS Domain at
ARICENT Technology Day held on 9th Feb. 2004 at Gurgaon.

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 Shivani Nangia
Mobile No.: +91 9971798309
Email: nangia.shivani@gmail.com
Won SNAP Award for Team Excellence (2003) in a 3G-based project for ARICENT client ITRI-Taiwan for exhibiting a top-
notch & critical contribution in its System Engineering team.
Won Most Popular Entry Award for the product implementation of Cell Broadcast Center at ARICENT Technology Day
held on 11th Jan. 2002 at Gurgaon.
Achieved University 2nd Rank in Final Year B.E. 2000 & within top 10 university ranks in all B.E. years (1 st, 2nd & 3rd)
Achieved Best Scholar in School Pass out in 1996 XII standard Science Stream.

RESPONSIBILITIES HANDLED IN PROJECTS/PROGRAMS (Chronological Order): -

Project/Program Management in Waterfall/Agile development methodologies, (as Scrum Master in Agile)
o Preparation & management of project documents - Project Kick-off, Project Plans, requirements traceability etc.
o Managing project scope & deadlines conflict management, negotiating changes in project priorities/scope
o Driving Weekly /Monthly / Quarterly reviews with the client, process owners & documenting Project Status
o Updates, Issue & Action Item Log, Meeting Minutes, Meeting Agendas, Project Deliverables
o Proficient in field of Service Delivery to OEM customers, Onsite & offshore delivery model, incident, problem &
process management, customer relationship management, people management & handling client escalation.
o Proficient in transition, knowledge & document management & IT Infrastructure
o As SM, daily Stand-ups, retrospectives, Sprint plannings, product backlog, impediments etc.
Continuous Process Improvement/Quality Management Practices (CMMI, ITSM, ITIL, PMP)
o Leading the SDLC phases adhering & maintaining monthly process compliance (PCS/PCI) scores close to 100%
Maintaining KPIs as per applicability in various SDLC phases including review/inspection from internal/external
stakeholders requirements traceability, SLOC productivity, test cases per SLOC, Defect tracking per phase
o Root Cause Analysis (RCA) for outside KPI ranges in SDLC or problem reporting in 5-whys, fishbone diagram
o Ensuring code robustness from the perspective of quality control parameters with removal of compilation warnings,
KlocWorks run, Memory & alignment tool runs, focus on improving SLOC productivity
o Ensuring process checklists for all phases & re-estimation techniques to ensure timely delivery.
Support/Maintenance
o Acted SPOC (Single Point of Contact) for customer for streamlining communication
o Bug management & defects tracking identification, classification, investigation (customer & internal reported)
o Ensuring SLA (Service-Level Agreement) compliance for Critical, Major, Minor & Enhancement bug categories
o Statistical data reporting for internal/customer Bugs, IPR CSRs & Vendor CSPs gather, process, analyze, striving for
further improvement in implementation & delivery
o Enhancing Sanity steps for team knowledge, regression & automation suite to prevent recurrence
o Coordination between onsite & offshore teams for integration issues & bug replication/reproducing
Change Management
o New change request from customer & its impact analysis
o Efforts calculation from technical & management perspective, presenting to change management board
o Planning the implementation with other main stream tasks
Release/Delivery Management
o Packaging release/patch delivery with prior delivery audit & ensuring release notes & sanity/regression report
o Tracking RTM (Requirements Traceability Matrix) in all phases with proper review & ensuring no gaps striving for
zero defects in integration phase
Customer management
o Customer expectations in planning new major releases, patches, immediate fix
o Data reported to customer on weekly basis regression results & bug tracking
o Escalation management pacification & next steps
o Vendor management & cross-functional team interfacing (Aricent internal IPR or third party solution/product)
Risk Management
o Timely Risk Assessment to senior management & reporting to customer
o Tracking risk parameters Impact, Probability, exposure, Mitigation, Contingency Plan, strategy & actions
Business Proposal
o Proposal writing & subsequent client discussions understanding his business requirement, deployment solution
needs per se Cost/Budget, Quality, Schedule/Timelines & Scope
o Opting for prototyping, feasibility prior to main stream project for customer satisfaction & confidence building
Software asset management
o Software configuration management in CVS, SVN, Clear case, guidelines for code check-in, CR (Dev) or bug
o Chalking out branching strategy, new release & past release maintenance of code bases
Hardware management/IT Infrastructure
o Inventory tracking, usage/allocation on time-slot basis, environment setup (labs Aricent / Customer)
o Controlling customer remote lab changes (VPN access)

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 Shivani Nangia
Mobile No.: +91 9971798309
Email: nangia.shivani@gmail.com
Team/People Management
o Team Handling/People management skills & competence development, appraisals & performance reviews
o Resource management individual work breakdown structure tracking in MS Project / Excel, inducting & releasing
resources driven by program demands

ROLE: Senior Manager, Engineering from Oct 2014 till date, GlobalLogic [Program Manager & Scrum Master]
1. Project: Cabi, LLC (Carol Anderson by invitation) is the ultimate personal shopping experience, and the most sought after
home-based career opportunity. GlobalLogic has been involved into development of front and back office retail platform.
USP: - Project has been running since 2012 and Globallogic is one of the trusted partners for cabi
Client Team# Duration/Mode Platform
Cabi, LLC 20 Aug15 till date [Agile] Eclipse, SourceTree, MySQL,Selenium, Java, HTML

2. Project: Genband is a privately held company that makes IP multimedia application software and infrastructure products for
fixed wireline, mobile, and cable network service providers as well as large enterprises. SBC (Session Border Controller) Re-
Architecture Program with SBC Core & Middleware platform for performance & reliability, IMS IBCF applications over the re-
architectured SBC. USP: - Winning this deal itself is a challenge due to complexity of work involved
Client Team# Duration/Mode Platform
GenBand 70 Oct14-Jul15 [Agile] GBLinux distro on Q10, Q20, Q21, Q50 SBC boxes

ROLE: Engineering Project Manager from Jul 2007 till Sep 2014, ARICENT Group [Project Manager & Program Manager]
3. Project: ISS SyncE ITU-T G.8264 Development, BluWAN L2 services-L2 SW Porting onto Marvell Poncat2 & Kirkwood 88E6352
based devices for features L2Bridging, Ethernet Link/Service OAM, Ethernet Protection Services, QoS, DHCP, IGMP, MLD,
IPv6. USP: - Customer had high confidence in giving wireless modem part integrated into its HW & leading to repeat business
for release 2 on next generation HW & increasing revenues
Client Team# Duration/Mode Platform
ISS Aricent, BluWAN S.A. France 18 Jan13-Sep14 [FP, SDLC] Linux server with target HW TH and NTE boards

4. Project: Web Self-care Portal development on OSP platform for desktop/laptop/MacBook & launcher App development for
smart phones/tablets interfacing with 8610 ICC for features Account consultation, refill, language modification, Bundle
Purchase, Change of rating plan, call history, online subscription, access logs, OAM, reports generation. USP: - Customized
portal providing many options for operator for billing purposes. ICC seamlessly integrates with OSS/BSS, ERP & CRM systems
of customer N/W. Offline CDR collection integrating with Billing Systems
Client Team# Duration/Mode Platform
ALU, Egypt, Newroz, Iraq 8 Jul12-Dec12 [FP, Agile] Linux HP G8 server with Java/J2EE, CSS, HTML5, SOAP UI
with ALUs OSP as platform & ICC 8610 as backend

5. Project: LTE E2E L2/L3 integration with L1 from FSL/Tata Elxsi using FSL H/W with Test/Pre-commercial UEs -
Signalion/Aeroflex/QCOM FFA & Aricent/Polaris EPC in FDD/TDD modes demonstrated DL only testing using shared &
control channels & UL only testing followed by UE attach & data transfer using FTP/Ping. USP: - Able to accomplish high data
rates, low latency roping in more customers for Aricent LTE products
Client Team# Duration/Mode Platform
Freescale, Alvarion, Airvana 10 Jan11-Oct11 [FP, Agile] AMC Combo P2020-MSC8156, P4080, NGP board of ALV

6. Project: IP Access 3GAC (3G Access Control call setup/teardown & RAB establishment/release) development for SR2.0
release for features Iu Over IP (Iu functionality over IP) and Iu Flex (multiple CN nodes per domain) along with EMS [SME].
USP: - Successfully integrated new features with performance maintained at end customer system upgraded to this release.
Client Team# Duration/Mode Platform
IP Access, UK 20 Apr10-Dec10 [Fixed Price (FP)] [Waterfall] RHEL WS4 based 3GAC host

7. Project: Porting Alcatel Lucents WCDMA RNC 9375 onto ATCA (Advanced Telecom Computing Architecture) platform for IP
Services (Yang and ConfD DB using NETCONF I/F) & Compute Blade Base Tools for fault management (Persistent RAM,
PostMortems, SurfIt, SplashIT, display/set memory, ScrubIt, psSearchStackFrame, SpliceIT, Startup Script support, psBomber,
Resource Monitoring, Trace Point, Watch Point, Field trace, Buffer, Timer and EE monitoring, Text segment write protection,
TAP patching). USP: -Customer was highly appreciative of the planning & delivery management part [high CSAT score &
business continuity]
Client Team# Duration/Mode Platform
Alcatel Lucent, 14 IP & Mar09-Mar10 [T&M] VxWorks6.7 on Compute-Blade Nehalem/Westmere cards with Intel
Ottawa, Canada 6 Base [Waterfall] Arch, Linux on Malban SwitchController card with Cavium NSP HSPP4

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 Shivani Nangia
Mobile No.: +91 9971798309
Email: nangia.shivani@gmail.com

8. Project: Femto 3G network Listening Application (Sniffer) for detecting neighboring cells in the Femto cluster& operators
macro network. Femto switches to UE mode with receive only capability auto configuration & self-optimization. USP:
-Successfully integrated onsite onto customers system & acceptance testing was through with minimal defects.
Client Team# Duration/Mode Platform
Alcatel Lucent, UK, Swindon 10 Dec07-Oct08 [T&M] Red Hat Enterprise Linux with SMP, Pico Chip 8210 as Target
[Waterfall]

ROLE: Technical Lead from Jul 2005 till May 2007, FLEXTRONICS
9. Project: Tekelecs Service Creation System (SCS) for developing trigger-less services based on ISUP/TUP protocols.
Interfaces with Eagle STP using M3UA. Worked in Screening services & Advanced Number Translation revenue earning
features. USP: - Performance of 3K TPS with 1M subscribers uploaded with EMS/SME enhanced entity exceeding customer
expectations
Client Team# Duration/Mode Platform
Tekelecs US customers - Telemar, one of 10 Mar06-Nov07 RHEL+SMP Kernel on Tekelecs proprietary hardware
South America's largest fixed-line and [T&M] box TekServer using In-Memory Database (IDB) &
mobile operators, Dialog, SDN [Waterfall] Tekelecs proprietary platform library COMCOL
(Communication Core Object Library).

10. Project: Development of Location Server (LOC) unit in MT Short Message Gateway solution for retrieving subscriber
related information from HLR (SMG Tekelecs replacement for traditional SMSC) using GSM MAP & IS41 (TDMA/CDMA).
Short messages are routed over SMPP N/W. Development of FAK (Feature Access Key), MIN/MDN separation, Call Detail
Records (offline to be integrated into OSS/BSS Systems), SOG (Service Order Gateway), & Content Store features in
MO/MT SMG. USP: - Customers confidence in assigning multiple feature delivery enhancements over MO/MT SMG
product [repeat business]
Client Team# Duration/Mode Platform
Tekelecs US customers - AT&T 10 Jul04-Feb06 [T&M] Red Hat Enterprise Linux with SMP Kernel on
Wireless, Cingular, Orange, TIM Brazil [Waterfall] Tekelecs proprietary hardware box TekServer

ROLE: Senior Software Engineer Jul 2003 to Jun 2005

11. Project: 3G RNC - End to End System Engineering and Stacks based on 3GPP UMTS. Integration and testing of Iu-PS/CS,
Iub & Uu interfaces demonstrated PS/CS domain call flow between 2 UEs (via SIP Phones) USP: - Successful integration
of E2E data flow with rate achieved with ranging number of UEs business growth for 3G stacks.
Client Team# Duration/Md Platform
ITRI, CSISTIII- TAIWAN, 3GSM World 7 Feb02-Jun04 VxWorks5.4/Linux/Solaris5.8 and Target Boards as
CongressCANNES 03 and 04, Fibrehome- [FP] MCPN765 (IPHASE4532)/ADAX ATMII, VxWorks5.4
China, ARICENT Business Group, Demo [Waterfall] with PPC on Motorola Chassis 8212, Target Board as
given to various other ARICENT Clients viz. SBC MCPN-765 & Interphase 4532 as inline daughter
Nokia, Motorola, Intel and Siemens cards, EvalBoard --Galileo EV-96100A 7000.

ROLE: Software Engineer Jan 2001 to Jun 2003, SAMSUNG, HUGHES

12. Project: 2G - 2.5G Cell Broadcast System / Service (CBS) as per GSM standards for broadcasting messages in CBEs (Cell
Broadcast Entity). HTTP interface development between User-CBE & TCP/IP interface between CBE & CBC. CBC interfaces
with BSC. USP: - Prototype for technology day demonstration.
Client Team# Duration/Mode Platform
ARICENT Technology Day Internal 3 Oct01-Jan02 [T&M] [Waterfall] Sun Solaris 5.6

13. Project: Switch Based Services Handled sub-modules of Embedded Middleware - SSF (System Services Framework), IPC
(Inter Process Communication) and LCM (Logical Component Manager) in ISMs (Integrated Switching Module) CAF
(Common Application Framework) for network faults, performance & other element system managers. USP: - Successful
integration onsite into customers network of switching systems.
Client Team# Duration/Mode Platform
Armillaire Technologies Inc., US. 3 Apr01-Sep01 [T&M] VxWorks 5.4/AE / Target Board -- Galileo EV- 96100A
[Waterfall] 7000, Virtual Target PC (Bootable Floppy)

14. Project: Embedding Features & Games in CTV (Color TV) Samsung Chip MICOM (Philips manufactured) for OSDs (On Screen
Displays) USP: - New embedded features/games to be incorporated for consumer popularity for Samsung products.
Client Team# Duration/Mode Platform
SEC (Samsung Electronics Corporation) KOREA 1 Jan01-Mar01 [T&M] None, C, Proprietary Emulators/Simulators

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