Questionnaire

This questionnaire is part of a Survey being conducted to study the manufacturing practices in MSME for improvement
in productivity. We solicit your cooperation by way of response to the following questions. The information collected
would be kept completely confidential and would be used only for academic purposes only. You are requested to answer
all the questions. Please do not skip any question.

How much experience do you have in the manufacturing sector?

Less than 5 years 6-10 years
11-20 years More than 20 years

On the basis of your perception, please mark your responses in under mentioned statements on a scale of 1 to 7
(i.e. Strongly Disagree to Strongly Agree).

Supply Chain Responsiveness

Statements Strongly Disagree Slightly Neutral Slightly Agree Strongly

Disagree Disagree Agree Agree
Our manufacturing system responds rapidly to
changes in product volume demanded by 1 2 3 4 5 6 7
customers
Our manufacturing system rapidly reconfigures
1 2 3 4 5 6 7
equipment to address demand changes
Our manufacturing system rapidly adjusts
1 2 3 4 5 6 7
capacity to address demand changes
Our manufacturing system rapidly reallocates
1 2 3 4 5 6 7
people to address demand changes
Our manufacturing system rapidly changes
manufacturing processes to address demand 1 2 3 4 5 6 7
changes
Our manufacturing system effectively expedites
1 2 3 4 5 6 7
emergency customer orders
Our manufacturing system responds rapidly to
1 2 3 4 5 6 7
changes in product mix demanded by customers
Our manufacturing system responds rapidly to
changes in product volume demanded by 1 2 3 4 5 6 7
customers

Flexibility

Our logistics system responds rapidly to

1 2 3 4 5 6 7
unexpected demand change.
Our logistics system rapidly adjusts warehouse
1 2 3 4 5 6 7
capacity to address demand changes.
Our logistics system rapidly varies
transportation carriers to address demand 1 2 3 4 5 6 7
changes.
Our logistics system rapidly accommodates
1 2 3 4 5 6 7
special or non-routine customer requests.
Our logistics system effectively delivers
1 2 3 4 5 6 7
expedited shipments.
IT adoption

Our manufacturing company uses IT to promote

products/services and sell services to 1 2 3 4 5 6 7
customers.
Our manufacturing company provides provision
to customers to place an order online and also 1 2 3 4 5 6 7
allows customers to track their orders on-line.
Our company provides IT provision for managers
to make decisions using information systems or 1 2 3 4 5 6 7
decision support systems
In our company there is a partial absence of
1 2 3 4 5 6 7
Information Technology infrastructure
Our manufacturing company uses IT to
1 2 3 4 5 6 7
communicate with business partners.

CUSTOMER RELATIONSHIP

We frequently interact with customers to set

reliability, responsiveness, and other standards 1 2 3 4 5 6 7
for us
We frequently measure and evaluate customer
1 2 3 4 5 6 7
satisfaction
We frequently determine future customer
1 2 3 4 5 6 7
expectations
We facilitate customers ability to seek
1 2 3 4 5 6 7
assistance from us
We periodically evaluate the importance of our
1 2 3 4 5 6 7
relationship with our customers
We frequently interact with customers to set
reliability, responsiveness, and other standards 1 2 3 4 5 6 7
for us

SUPPLIER NETWORK RESPONSIVENESS

Our major suppliers change product volume in a

1 2 3 4 5 6 7
relatively short time
Our major suppliers change product mix in a
1 2 3 4 5 6 7
relatively short time
Our major suppliers consistently accommodate
1 2 3 4 5 6 7
our requests
Our major suppliers provide quick inbound
1 2 3 4 5 6 7
logistics to us
Our major suppliers have outstanding on-time
1 2 3 4 5 6 7
delivery record with us
Please provide the following information by selecting radio button

Personal Information
Age Education
o Less than 25 years o Up to 12 class
o 25-35 years o Graduate
o 36-45 years o Post Graduate/ PG diploma
o Above 45 years
Designation
Trainee Executive (Entry level) Middle Level manager Senior level manager
Name of the current company:
Name of respondent:
Email id.:
Mobile Number:

Your contribution shall help us in fulfilling the social and academic obligation.
Thank you very much for sparing your valuable time.

Puneet Mangla
PhD Scholar,