ISO 9001 is the international standard that specifies requirements for a Quality Management System (QMS).

The organizations use this standard to demonstrate the ability to consistently provide products and services
that meet customer and regulatory requirements. The current version of ISO 9001 was released in
September 2015.
This 3-day course provides students with a solid foundation on the ISO 9001 standard and ability to interpret
& implement the requirements. After completing this course, students will be able to

ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It
is the most widely used QMS standard in the world, with over 1.1 million certificates issued to
organisations in 178 countries.

ISO 9001 provides a framework and set of principles that ensure a common-sense approach to
the management of your organisation to consistently satisfy customers and other stakeholders. In
simple terms, it provides the basis for effective processes and effective people to deliver an
effective product or service time after time.

ISO 9001 is the international standard that specifies requirements for a quality management
system (QMS). Organizations use the standard to demonstrate the ability to consistently provide
products and services that meet customer and regulatory requirements. It is the most popular
standard in the ISO 9000 series and the only standard in the series to which organizations can
certify.

ISO 9001 was first published in 1987 by the International Organization for Standardization
(ISO), an international agency composed of the national standards bodies of more than 160
countries. The current version of ISO 9001 was released in September 2015.

This two-day course provides a solid foundation on the ISO 9001 standard, the ability to interpret
and implement requirements, and the skills and techniques to measure the effectiveness of a
quality management system through an internal audit.

An understanding of the general principles of information security would be useful.

WHO WISH TO IMPLEMENT QUALITY MANAGEMENT SYSTEM BASED ON ISO 9001 IN THEIR ORGANIZATION

THE ESSENTIAL OBJECTIVE OF THIS COURSE IS TO CREATE AWARENESS WITHIN THE ORGANIZATION REGARDING
VARIOUS BASIC REQUIREMENTS OF THE STANDARD & IMPART WORKING KNOWLEDGE ON HOW THESE
REQUIREMENTS CAN BE INTERPRETED TO SUIT THE ORGANIZATIONS PROCESSES, PRODUCTS, PEOPLE &
CUSTOMERS.
Understand the requirements of ISO 9001:2008 within the context of your company
Learn how to structure your own quality standards system
Review current practices and introduce new roles and responsibilities
 Take the lead in planning ISO implementation, documentation and quality activities
Gain the ability to write quality instructions, policy statements and procedures
Establish objectives and measure performance in preparation for assessment
Advance your continuous professional development.
INTRODUCTION TO QUALITY
What is Quality? Eight Dimensions of Quality Why Quality? Quality Assurance vs. Quality Control Quality
Management System (QMS) Quality Timeline
INTRODUCTION TO ISO 9001:2015
ISO 9001 Revision History ISO 9001:2015 Timeline Technical Committees Reduced Documentation Multiple
Management Systems High Level Structure - Annex SL When does Organization need to implement ISO 9001 QMS -
Fundamentals and Vocabulary Internal and External Environment of the Organization Commitment of the Leadership with
Respect to the QMS Planning for the QMS Resources Needed for the QMS Delivering Quality Products and Services
Monitoring Processes to Achieve Quality
AUDITING FUNDAMENTALS
Auditing & Quality Quality Assurance Quality Control Non-conformity Purpose of Auditing Reason to Conduct an
Audit Benefits of Audits Classification of Audits System Audit Process Audit Product Audit Some Other Type of
Audits Audit Criteria Audit Participants Audit Independent and Objectivity
AUDIT PREPARATION AND PLANNING
Audit Authority Audit Scope Selecting Auditors Checklist Types of Checklists Auditing Strategies Trace Backward
Random Selection Audit Schedule Audit Notification Audit Agenda
AUDIT PERFORMANCE
Opening Meeting Interviews Open-ended vs. Closed-ended Questions The Art of Listening Verifying Records and
Documents Observations Corroborating Make Notes Audit Findings Nonconformities Nonconformity Classification
Objective Evidence Exit Meeting
AUDIT REPORTING
Timely Reporting Reporting Considerations Tips Contents of Audits Optional Contents Items not Included in the Audit
Report Audit Report Retention
AUDIT FOLLOW-UP AND CLOSURE
Follow-up Action Follow-up Documentary Evidence