RBIA RFP United Bank

Request for Proposal (RFP)
For
Selection of System Integrator for
Implementation of Risk Based Internal Audit
& Offsite Monitoring Solution
Tender Reference No: Date of Issue:

15004 18/06/2015
United Bank of India

Head Office, Information Technology Department,
11, Hemanta Basu Sarani, Kolkata 700 001
This document is meant for the exclusive purpose of Bidding as per the Specified Terms, Conditions and
Scope indicated and shall not be transferred, reproduced or otherwise used for the purposes other than
that for which it has been specifically issued.
RFP FOR IMPLEMENTATION OF RBIA & OFFSITE MONITORING
Index
Sl No. Subject Page
No.
1 Introduction 3
2 Invitation for Tender Bids 3
3 Schedule of Bid Submission 5
4 Eligibility Criteria for the Bidder 6
5 Broad Scope of Work 9
6 Implementation Plan & Schedule 26
7 Submission of Bids: General Terms & Conditions 26
8 Selection Methodology 29
9 Bid Evaluation Process 29
10 General Terms 33
11 Period of Validity of Bid 35
12 Contract Period/SLA 35
13 Cost of Tender Document 35
14 Earnest Money Deposit 36
15 Rejection of the Bid 37
16 Performance Bank Guarantee 37
17 Clarification on & Amendments to RFP Document 38
18 Pre Bid Meeting 38
19 Modification & Withdrawal of Bids 39
20 For Respondent Only 39
21 RFP Response 39
22 Liquidated Damage 39
23 Warranty 40
24 Annual Maintenance/Technical Support Agreement 41
25 Patent Rights 42
26 Price Validity 42
27 Payment Terms 42
28 Authorized Signatory 43
29 Paying Authority 43
30 Confidentiality 43
31 Integrity Pact 44
32 Indemnification 44
33 Intellectual Property Rights 46
34 Conflict of Interest 47
35 Non-transferable offer 47
Tender Ref no: 15004 dated 18/06/2015 Page 1 of 176

36 Other terms and conditions of RFP 47
37 Responsibility for completeness 52
38 Customization process 52
39 Change Order 53
40 Escrow Arrangement 54
41 Ownership And retention of Documents 54
42 Penalty 55
43 SLA violation will attract penalties 55
44 Documentation and manuals 56
45 Audit 56
46 Notices 57
47 Force Majeure 57
48 Bidder Indication of Authorization to bid 58
49 Exit Clause 58
50 Termination of Contract 58
51 Consequences of Termination 59
52 Dispute Resolution 59
Annexures
Annexure No. Subject Page No.
Annexure I Eligibility Bid of RBIA and Offsite Monitoring solution 61
Annexure II Authorization Letter Format for Bid Opening 64
Annexure III OEM /OSD Authorization Letter 65
Annexure IV Letter of acceptance of all Terms & Conditions 67
List Of Major Customers Of Implementation RBIA Software and
Annexure V 69
Offsite Monitoring and References
Annexure VI Performance Certificate On the letterhead of the Bank 70
Annexure VII Bidders General Information 71
Annexure VIII Bidder Authenticity Certificate 74
Annexure IX Tender offer forwarding letter 75
Annexure X Technical Bid - Comply- Chart 76
Annexure XI Details of Hardware and Operating System Requirement 87
Annexure XII Format of Bank Guarantee (Bid Security) 90
Annexure XIII Performance Bank Guarantee 91
Annexure XIV Non Disclosure Agreement 94
Annexure XV Commercial Bid (Bill of Material) 98
Annexure XVI Report Summary of serious irregularities 100
Annexure XVII Indicative Template for Control Risk, Data Sheet and Business 101
Annexure XVIII Risk
Indicative List of Offsite Surveillance Report 157
Annexure XIX Report On Branch Profile & Executive Summary 167
Annexure XX Integrity Pact 169

1. INTRODUCTION
United Bank of India, a body corporate established under the Banking

Companies (Acquisition and Transfer of Undertaking) Act, 1970 and having its
Head Office at 11, Hemanta Basu Sarani , Kolkata 700 001, India herein referred to
as United Bank, UBI or Bank, and having its presence throughout the
country, has been in the forefront in deploying technology to meet the growing
customer expectations. Bank has 2000+ branches and more than 1900 ATMs
installed across the country and listed in BSE/NSE. Bank has a three tier
organizational setup i.e. Head Office, Regional Offices and Branches. United Bank
of India intends to issue this bid document, hereinafter called Request for Proposal
or RFP , for selection of System Integrator (SI) for supply, customization, installation,
commissioning & maintenance of Risk Based Internal Audit & offsite monitoring
Solution and its Hardware in Core Banking Solution (CBS) environment as per
specifications/terms and conditions and scope defined in this document to
comply with Reserve Bank of India (RBI) and Ministry of Finance, Government of
India guidelines.
Bank uses Information Technology in all spheres of its functioning by connecting

all its Branches , Regional Offices , Head Office and DC/DR by WAN. Bank has
state of art setup of Data Center at its Head Office Kolkata and Disaster
Recovery Center in Navi Mumbai. Bank had achieved 100% coverage of all its
branches, extension counters and service branches under Finacle Core
Banking Solution. In addition to this, various other systems / platform are
available in Bank like Payment Systems like RTGS, NEFT, SWIFT, CTS , Treasury
Operation, Government Business, Financial Inclusion, HRMS, Alternate Delivery
Channels like ATM, Internet Banking, Mobile Banking etc , Security Operation
Center, Mail Messaging System, Anti Money Laundering Solutions, Locker
Maintenance etc. Further details of Bank including profile, products and
services are available in Banks website at www.unitedbankofindia.com.
2. INVITATION OF TENDER BIDS
United Bank invites sealed tenders comprising of Eligibility, Technical and

Commercial bid from experienced bidders having proven capabilities of System
Integrator for supply, customization, installation, commissioning & maintenance of
Risk Based Internal Audit & Offsite Monitoring Solution and its Hardware in Core
Banking Solution environment. The selected bidder is required to adhere to the
terms of this RFP document and any deviation to the same shall not be
acceptable to United Bank. Only those bidders, who satisfy the eligibility criteria
mentioned in this RFP document need to respond.
This RFP is an invitation for bidder responses. No contractual obligation on behalf

of the Bank whatsoever shall arise from the RFP process unless and until a formal
contract is signed & executed by duly authorized officers of the Bank and the

successful bidder. However, until a formal contract is prepared and executed, this
offer together with Banks written acceptance & notification of award shall
constitute a binding contract with the successful bidder.
Bidders are expected to examine all instructions, forms, terms, specifications, and
other information in the RFP document. Failure to furnish any information required
by the RFP document or to submit a bid not substantially responsive to the RFP
document in every respect will be at the Bidders risk and may result in the
rejection of its bid. The procedure and terms & conditions for submission of bid are
enumerated in this RFP.
Clarification: The following terms are used in the documents meaning as under
1. Bank or bank or UBI or United Bank or The Bank means United Bank
of India including its successors and assigns.
2. RFP means the Request for Proposal document
3. Vendor or Bidder or Recipient or Respondent means and includes any
person/firm/company that has/have participated in the bidding process.
4. Successful /Selected Bidder or Service Provider means any person(s)
whose Bid has been accepted by the United Bank of India and to whom work
has been awarded and shall include its authorized representatives, successors
and assigns.
5. Offer means response to RFP document submitted by the Recipients to the
Bank
6. Parties means the United Bank of India and the Successful Bidder and
Party means either of the Parties.
7. Services means services required to be performed by the Bidder under the
contract, as specified in Scope of Work in compliance with the Service Level
Requirements/Agreements.
8. The Contract means the agreement to be entered into between United
Bank of India and the Successful Bidder as recorded in the contract
document duly signed by the parties, including all Annexure, schedules,
exhibits, supplements, Appendices, amendments, revisions, notation and
modifications thereof, as indicated/spelt out in this RFP
9. The Contract Price or The Contract Value or Total Cost of Ownership or
TCO means the price/compensation, payable to the Successful Bidder
under and in accordance with the Contract, for the due performance and
observance of its contractual obligations under in accordance with the
Contract.
10. Applicable Law means with respect to any person all laws , statutes, treaties,
rules, regulations, determinations, orders, notifications, writs, processes,
decrees, injunctions, judgments or awards of an arbitrator, a court or any
other governmental authorities and all governmental authorizations binding
upon or applicable to such person or to any of its property or assets.
11. RBIA or RBIA Software or RBIA System or RBIA Solution or Solution
means - Risk Based Internal Audit and Offsite Monitoring System as spelt out
under Broad Scope of Work of this RFP

3. SCHEDULE OF BID SUBMISSION
Bid Reference No.

15004
Date of issue of RFP 18/06/2015
Cost of RFP Document ` 25000/- (Rupees Twenty Five
(Non Refundable) Thousand Only)
Earnest Money Deposit (Bid Security) ` 10 Lac (Rupees Ten Lac Only)
Last day for submission of pre-bid

25/06/2015
queries
Date and Time for pre-bid meeting of
26/06/2015 03:00 PM
Interested Bidders
Last Date and Time for submission of 17/07/2015 03:00 PM
Bid
www.unitedbankofindia.com &
Website from where RFP can be
www.tenders.gov.in
downloaded
Date and Time of opening of Eligibility
17/07/2015 03:30 PM
and Technical Bids
Date & Time opening of Commercial
Bids for Eligible and Technically Shall be advised separately
Qualified Bidders
DEPUTY GENERAL MANAGER

UNITED BANK OF INDIA
Address for Communication, HEAD OFFICE ,6th Floor, IT Department,
submission of pre-bid queries and Bid 11, HEMANTA BASU SARANI
KOLKATA - 700001
E-MAIL: rbiarfp@unitedbank.co.in
1. Pankaj Kumar- CM
Ph: 033 22486286
Contact Person & Numbers
2. Bhanu P Gupta- CM (IT)
Ph: 033 22139527
Any bid received after target date and time of the receipt of bids prescribed as
mentioned above, will not be accepted by the Bank.
Bank is not responsible for non-receipt of response to RFP within the specified date and
time due to any reason including postal holidays or holiday in West Bengal under NI
Act, the bids will be received till the specified time on next working day and Technical
Bid will be opened at specified time on that day.

Bids once submitted will be treated as final and no further correspondence will be
entertained on this. No bid will be modified after submission of bids. No bidder shall be
allowed to withdraw the bid.
4. ELIGIBILITY (PRE-QUALIFICATION) CRITERIA OF BIDDER:
Only those Bidders who fulfill the all following criteria are eligible to respond to the RFP.
Document/s in support of all eligibility criteria are required to be submitted along with
the Eligibility Bid. Offers received from the bidders who do not fulfill any of the following
eligibility criteria are liable to be rejected.
ELIGIBILITY CRITERIA
Sl.
Criteria Documents to be submitted
No.
The bidder may be a Government
Organization /Public Sector Unit/
Registered Partnership Firm/ Limited
1 Relevant Document of registration.
Company/ Private Limited
Company having its Registered
Office in India .
Audited Financial statements of last
The bidder must have turnover of at
three years to be submitted.
least INR 6 Crore in each year of
In case Financial Statement for the year
last consecutive three financial
2 2014-15 is not audited, provisional
years (2012-13, 2013-14, 2014-15)
Financial Statements certified by a
from Indian operations.
chartered accountant should be
enclosed.
Copy of the audited balance sheet of

Bidder should have Positive Net the company showing the same. In case
worth during the last three financial of unaudited Financial Statement for the
3
years i.e. 2012-13, 2013-14 and year 2014-15, provisional Financial
2014-15 Statements certified by the statutory
auditor should be enclosed

The bidder should be in Business
Domain of IT related services for a
minimum period of 5(five ) years as
on 17.06.2015 and should have
organizational ability to provide
complete solution for automation
4 of various Audits/Inspection Copy of relevant certificates.
functions in CBS environment
encompassing Software, System
Integration, Customization,
Training etc based on industrys
best practices.
The proposed solution should have

been implemented successfully The bidder should submit documentary
under Core Banking environment proof by providing masked copy of
5
in at- least two Public/Private Purchase Order and performance
sector Banks in India having more certificate issued after the date of RFP.
than 500 branches.
The bidder should undertake that

the proposed RBIA software
6 Undertaking letter on its letterhead
conforms to up to date guidelines
issued by RBI/Govt Of India.
The proposed software should be

The bidder should submit both hard and
modular and should, at the time of
soft copy of functional and technical
bidding , have the capability to
brochure of the solution being offered
undertake other audits viz., Risk
as documentary proof along with
Based Concurrent Audit, Risk
Declaration on Companys letter Head
7 Based Management Audits ,
signed by authorized person.
Credit Audit, IS Audit, Stock Audit,
Revenue Audit, Special Focus
Further, the bidder should be able to
Audit , etc , if required by the
demonstrate various modules.
Bank.
The OEM/OSD or System Integrator The bidder should provide details of

has a team of professionals having technical staff and officers available in
8
previous working experience in India to implement integrate and
similar projects. support the proposed solution.

The bidder should be original
equipment manufacturer
/software developer (OEM/OSD)
or their authorized representative
in India with an authority to do
customization/up-gradation
during the period of contract with
Proper authorization letter from the
9 the Bank. In case the bidder is a
OEM/OSD to be produced
premium partner of the solution
and / or authorised reseller or
system integrator of the solution
offered, an authorization letter
from manufacturer /developer of
this effect should be furnished.
Bidder should not have been

blacklisted by any PSU Bank /
IBA/RBI/Regulatory bodies during
the last five years.
Self Declaration on Companys letter Head
10 In case, Bidder Company was
signed by authorized person
blacklisted previously, bidder
should provide declaration that
same is revoked on or before the
time of bid submission.
The bidder should not be a NPA Self Declaration on Companys letter Head
11
account holder in any Banks. signed by authorized person
Note: In response to this RFP, One System Integrator (SI) can bid only with one OSD
(Original Software Developer). If OSD is bidding directly, they cannot submit bid
with any SI.
The participating bidders are required to submit unambiguous

documentary evidences, in support of their meeting the above eligibility
criteria. The Bidder must comply with all above mentioned criteria. Non
compliance of any of the criteria will entail rejection of the Bid summarily.
BANK reserves the right to verify /evaluate the claims made by the Bidder
independently. Any decision of the Bank in this regard shall be final, conclusive
and binding upon the bidder. The Bank may accept or reject an offer without
assigning any reason what so ever.
All documentary evidence/certificates confirming compliance criteria should be

part of Eligibility bid.

5 BROAD SCOPE OF WORK
5.1 OBJECTIVE OF RISK BASED INTERNAL AUDIT
The objective of the bank is to implement a solution for conducting Risk Based
Internal Audit according to the latest guidelines issued by Ministry of Finance
(Department of Financial Services) and Reserve Bank of India , the RBIA software
and Offsite Monitoring solution should have the following key attributes:
a) To contribute to Banks responsibilities in preparing itself for move towards Risk

Based Supervision (RBS) in so far as adoption of Risk focused Internal Audit is
concerned.
b) Putting in place a risk assessment methodology which, amongst other things,

would enable development of independent risk assessments, capture the
applications and effectiveness of risk management procedures and assist
critical evaluation of internal control systems for formulation of a risk based audit
plan and ensuring deployment of audit resources according to risk profiles of
the auditee units.
c) Provide basis for risk audit scoring of the auditee units based on evaluation of
their risk profiles, risk management and control procedures and results of any
substantive audit tests / procedures performed by the auditor.
d) To enable the internal audit to serve as an independent, objective

assurance and consulting activity.
e) Effective Risk Based Internal Audit should work as a strong deterrent and
preventive mechanism for frauds and also strives to automate the entire
workflow for managing the audit/inspection process.
f) A strong audit/inspection system should be well supported by the Off-Site

Monitoring Structure through System generated Reports/Management
Information System(MIS) on critical items and sensitize the controlling Offices
and Branches/Departments/Training Centers/ ATM Center/ Data Center/
Concurrent Auditors. The frequency of off-site system generated Monitoring
reports (as decided by the bank from time to time) may be generated on daily,
weekly, monthly or quarterly basis.
g) To define and design the suitable risk based internal audit strategy to address
the underlying risks, organizational structure and needs for implementation. The
scope of internal audit shall encompass the examination and evaluation of the
adequacy and effectiveness of the Banks system of internal control and the
quality of performance in carrying out assigned responsibilities.

5.2 PROJECT SCOPE
1. The Bank has approximately 2005 Branches, 35 Regional Offices (ROs) and 7
Regional Inspection Units (RIUs) which are reporting to the Audit & Inspection
Department, Head Office. The offered software solution shall be able to
accommodate minimum 2500 audit units with further scalability to
accommodate more number of branches in future.
2. Implementation of web based application for Risk Based Internal Audit (RBIA)/
with online /offline facility and offsite monitoring. The offline facility should be
provided to upload the audit work done by the auditor during and after office
hours. Auditor should have facility to save the work done on local PC/
Laptop/tablet to upload the same to the system later on when system shall be
available to him/her at branch/office.
3. System Integration for End to End implementation including SUPPLY ,

CUSTOMISATION, INSTALLATION, COMMISSIONING AND MAINTENACE OF RISK
BASED INTERNAL AUDIT & OFF-SITE MONITORING , a web based software solution
in terms of both hardware and software for Data Centre (DC). This would
include-
a) Suggest and deliver optimal Hardware requirement to meet present

and future needs (next 5 years) of the Bank.
b) Design the requisite Database structure and Data modeling
c) Data Extraction procedure & Cleansing
d) Development, customization, installation and maintenance of
Complete enterprise-wide RBIA and Off-site monitoring solution with
reporting services, performance monitoring, alerts mailing/sms
options.
e) The solution should work seamlessly throughout the Bank Branches
and offices including present and future branches/offices.
f) The solution should facilitate workflow automation.
g) The solution should have the provision for uploading the Banks
updated guidelines/circulars/manuals from where the user can refer
for easy and ready reference.
h) Introduction of various checklists/generation of reports to scrutinize,
analyze , make observation and report to top management.
i) Monitoring of critical and pending issues, generation of various MIS
Reports and analysis thereof.
4. The proposed solution should be able to cover the audit/inspection (RBIA) of all
branches with further scalability to cover new branches opened from time to
time.

5. The proposed software should be able to address following dimensions:-
i. Pre-audit requisites for auditor

ii. Indexing of product, services, processes
iii. Identification of risks
iv. Indication of level of risk
v. Implementation of Audit plan based on risk level
6. The proposed software should be able to input and use data, either using an
interface or directly from the different sources of the bank.
7. The proposed software should enable pre-configured templates and generate

reports and statements.
8. Risk assessment of an auditable unit would be largely based on both the

inherent and control risks and should be judged in combination thereof.
9. Risk assessment by the software should not only indicate the level of risk as High,
Medium and Low but also the trend of risk in terms of increasing, decreasing or
stable.
10. The software should enable the Bank to prepare a Risk Audit Matrix which would
be based on the control risk and business risk. Preparation of the Risk Audit
Matrix to enable the bank for moving towards the Advanced Measurement
Approach under Basel II and Basel III
11. The SI shall procure and install appropriate Operating System(O/S) and
Database (DB) and other necessary third party products. All costs relating to the
O/S, DB and any other third party solution that is required for running the
application along with cost of ATS/AMC should be factored in the commercial
bid.
12. Total Cost of Ownership (TCO) shall be calculated on the basis of original cost of
Hardware, O/S, DB, and Web Based Application Software along with cost of
AMC/ATS for 5 years (inclusive of warrantee period) and all applicable taxes.
13. All Hardware and software shall be licensed to the bank and should be of the
latest version.
14. However, Bank reserves the right not to procure the Hardware through the SI.
15. The proposed software should have the same terminology as referred by the
Bank which are as under:
a) Auditee Auditee can be a Branch, Regional Office, HO Department or Cell,

Unit or Office.
b) Controller each auditee has a controlling authority and each
irregularities (audit observations) rectified (submitted compliance) by the
auditee has to be recommended by the Controller for closure or waiver or
pending for next audit.
c) Various audits Bank has various audit formats with scores and parameters to
rate Risk. Audits have its own periodicity, compliance due date, closure
authority etc.
d) Auditor auditor may be an internal officer or an external audit firm
representative.
e) Audit plan audit may be planned based on different parameter like previous
audit details, other critical details of the auditee or request from the controller.
f) Assignment auditors are selected based on their operational / audit
experience, allotted with no. of days for audit and given a expected
completion date.
g) Audit it can be handled by a single auditor or team of auditors with a leader.
h) Audit data it can be extracted from various IT system available in the Bank
including CBS System or manually prepared by the auditor at the site which is a
part of the report
i) Audit observations are in 3 types, (1) MIS (2) Positive confirmation certificate
(3) Adverse remarks irregularities which require compliance for each checklist
questions
j) Audit report singed hard copy with certificates.
16. INDICATIVE TECHNICAL, FUNCTIONAL & OPERATIONAL REQUIREMENT OF THE

SOLUTION:
A. TECHNICAL REQUIREMENT
1) Supply, customization, installation & maintenance of Risk Based Internal Audit &
offsite monitoring Solution for auditee units in CBS environment (the Bank is using
Finacle Software version 7.0.25). The software should also integrate with the further
scalability to higher version of Finacle, if any. The software should also have bi-
directional interface with other Business Solutions like MIS, CRISMAC, Online Voucher
Checking System (OVCS), RTGS & NEFT, and Locker Maintenance etc.
2) The Bandwidth requirement needs to be clearly specified. Branches/ROs are

presently using bandwidth- VSAT, Leased Lines of 64 Kbps, 128 Kbps, 256 Kbps, 512
Kbps, 2 Mbps.
3) The proposed solution should be capable of-
running on all kind of connectivity like VSAT, Leased Line etc

Collection the data from heterogeneous environments and easily map with

any other related solution.
Scalability to integrate with higher version of CBS and other software solution
running in Bank.
Application should run with all existing web browser i.e. Internet Explorer,
Mozilla Firefox, Google Chrome etc where clients should be able to connect
to the server through URL
Sending alerts through SMS/emails to users at different levels at the time of
generation , reminders for non compliance, on escalation of pending items
to various higher levels , critical issues, periodical pending status etc.
The system should be capable of interfacing with mail clients (Lotus Note server) to
generate notifications/alert and auto mailers.
For attaching documents of evidence (wherever required) in soft form to the
compliance submitted.
The system should be capable of capturing legacy data i.e. historical data about
previously conducted inspections of previous branches/ auditee units.
For generation of multiple MIS reports like Exceptions observed/ closed /
pending / criticality wise: branch/ Region wise, pending issue-wise, age-wise,
date wise and other reports as and when required by the Bank.
Data analysis like classification, ageing etc
Configurable Dash board with drill down facility and to track-down the
present status. The exceptions generated are to be made available to the
stakeholders (on need to know basis) on branch- wise, irregularities-wise
preferably through dash board with drill down facility.
The purpose of acquiring the solution is to automate workflow, all other
requirements and make online availability of all user functions, including
tracking of compliances.
Handling at least 300 Concurrent Users
Simple user-friendly menu
Availability of full audit trail of all operation by the users
All the changes required in the solution promptly, as required by the Bank
from time to time.
The software developed or customized should follow a standard
development process to ensure that it meets functional, security,
performance & regulatory requirements of the Bank.
4) Display of Dash Board on authorized users desk at RO/HO showing the

percentage of compliance received from Branch/RO etc., along with the due
dates for completion of compliance/report closure.
5) The software should have the following general features:
Easy to use Graphical User Interface

Highly scalable architecture.
No impact on the performance of the source /destination system to which it
is integrated.
Parameterised review options to define set of rules as & when required.
Facility to define workflow as per the rules stipulated by the Bank.

Provision to store all types of audit reports centrally for future check
Provision for archival and retrieval of old records related to audit / inspection
HTTP caching thereby reducing the Bandwidth requirement
6) The bidder shall provide detailed solution architecture showing all internal
components of process workflow.
7) The solution should have facility like User Management. The user-management
should be available to Administrator(s), which may be in HO or in other Offices like
RIU, RO etc. The solution should provide option to create users with different levels
with different powers.
8) The solution should have capability to generate the log of each activity as
required to Bank and the log should be able to integrate with any SIEM (Security
Information and Event Management) solution. (At present Bank is using Arcsight 5 &
6) .
9) Hardware Sizing
a. The System Integrator will provide a logical design of the Hardware structure
required for the project keeping in view its current and future needs and which
is necessary to run the suggested application in it and shall be responsible to
arrive at the server hardware sizing, its configuration and specification and
related software for the application required as per the RFP.
b. The Vendor should size for adequate hardware. The Application & Database
should be sized for Active-Passive cluster at DC so that application /database
can fall back on each other with external SAN storage with back-up tape library
and support RAID 0 to 5 with no single time of failure.
c. The bidder shall ensure the hardware sizing of Test & Development/UAT
minimum 25 % capability of the production server (DC setup).
d. The hardware sized for the application should be redundant & scalable. All the
components within the server should be hot swappable and should incur no
downtime due to component failure.
e. All the core servers suggested should have dual power supplies. In case of
failure of one power supply, the second power supply should be able to take
the full load without causing any interruption in services.
f. All items of hardware including storage requirements must be mentioned in

detail in the Bill of Material (BoM) Annexure XV as well as in the Commercial Bid
for the purpose of evaluation. However, Bank may or may not consider for
procuring hardware from the selected bidder as the Bank may use existing IT
infrastructure or procure separately / directly.

g. The system integrator (SI) will have to provide all such hardware that will be
necessary for the project beyond the items listed in the BoM at no additional
cost to the Bank. The vendor is therefore required to appropriately size the
hardware requirement.
h. In case any issue with the hardware or a hardware part getting faulty during the
contract period of 5 years, the bidder will provide the replacements of the same
part at no additional cost to the bank. In case of the Hard Disk failure , the faulty
hard disk need to be degaussed by the Bidder before taking the same out of
Bank premises, the degaussing will be done by the bidder at no extra cost to
the bank.
10) Yearly preventive maintenance to consultation with the Banks team of all the
equipments to be supplied , which should interalia, include cleaning of inside and
outside of all equipment during warranty/AMC period and ensuring that system
does not have any virus. Preventive Maintenance will include replacement of worn-
out parts etc. In case equipment is taken away for repairs, the Bidder shall provide
a standby equipment (of equivalent configuration), so that the work of the Bank is
not affected.
11) Information Security

The proposed solution should comply with the standard norms of Information
Security and shall address the key concern areas, inert alia:
a. Have standard input, communication, processing and output validation
and controls
b. System hardening should be done by vendor, if required
c. Access control at DB, OS and Application levels should be ensured
d. Mitigation of Application Security Risks
e. Incident response and reporting procedures
f. Adherence to the password policy of the Bank
g. Data encryption/ protection
h. Compliance to the Regulators Guidelines issued from time to time
The bidder has to ensure compliance of Information Security according to the

policy of the Bank and mitigate the risk, if any, within the stipulated time without
any additional cost to Bank.
The proposed solution shall be subject to both pre implementation and post
implementation of IS Audit.
12) Availability measurement and performance parameter

Bank requires the Bidder to provide reports for all availability and performance
parameters a log of all issues that have been raised and closed/Pending
closure by the bidder. The frequency of these reports would be Daily, Weekly,
Monthly, Quarterly and Yearly. Apart from the reports on each availability and

performance measurement parameter mentioned below, the reporting should
also include the following:
1. Utilization of CPU, RAM, Hard Disk , I/O (Peak and Average)

2. Percent of CPU utilized by the system and user activity.
3. CPU utilization broken down by user CPU and system CPU.
Tabular report of CPU, Memory, NIC and I/O utilization (peak
and average) by application.
4. Percent of physical memory utilized by system and user
processes.
5. Problem Trends
6. Redo log shipping, if DR setup
7. Back-up
8. Call resolution Time
However, all the Availability and Performance Measurement will be on a

monthly basis for the purpose of Service Level reporting.
13) SCALABILITY AND LICENSE REQUIREMENTS

SCALABILITY
The solution encompassing Hardware, Software etc should be scalable to

handle banks requirement for next 5 years and if required at a later stage
should be capable of upgrading to meet the requirements at least of another 5
years.
The hardware sized for the proposed solution should be redundant & scalable.
All the components within the server should be hot swappable and should incur
no downtime due to component failure.
The Hardware should be sized initially for 2500 branches with further scalability to
accommodate more number of branches in future.
All the H/W related to solution should have redundant power supplies. The
power input to the power supplies should be from separate UPS. In case of
failure of one power supply, the second power supply should be able to take
the full load without causing any interruption in services.
All servers should have a redundant 1000 Mbps network interface cards (NIC)
installed on different slots. Each NIC should be cabled from a different module
on the switch using gigabit speed cabling.
The hardware proposed for the solution as part of this RFP should not exceed
70% of CPU(s), memory(s), NIC(s) & 60% of hard disk(s) and 90% of Storage
utilization levels at any given point in time. In case of the CPU utilization
exceeds 70% or hard disk utilization exceed 60% or storage utilization exceed
90% during the period of contract , the Bidder will supply the additional

hardware/ upgradation of hardware/ components at no extra cost to Bank.
System Integrator will be responsible for maintenance of the hardware.
In the event of up-gradation of Core Banking Solution (Finacle) or any other

application the bidder should ensure proper support and do the needful
required to ensure proper working of the solution without any additional to Bank.
In case any hardware/software offered reach /End of Life(EoL)/End of Support

(EOS) during the contract period based on a decision by the Original
Equipment Manufacturer (OEM)/ Original Software Developer(OSD), the bidder
will supply such upgraded hardware/software component to the Bank at no
extra cost.
If at any stage during these five years, the performance degrades due to any
reason, the vendor shall be responsible for taking corrective steps with respect
to hardware/software up gradation, customization etc without any additional
cost. The vendor has to make necessary changes to the software implemented
as and when changes are required by GoI/RBI/IBA /Bank from time to time at
no additional cost to Bank.
LICENSE
I. The License for the proposed solution provided should be Enterprise

without any constraint on number of Branches/ Offices or users etc
provided in the above sizing requirements and price for proposed
solution is to be quoted in Commercial Bid accordingly.
II. The bidder has to ensure that the supplied software is legal version and no
pirated software should be supplied to the Bank.
B. OPERATIONAL REQUIREMENT
The broad operational requirements for the solution include but not restricted to
the following:
1) Customization of Software as per the Banks requirement and it should conform
to the latest guidelines issued by the Ministry of Finance and RBI and to be adapted
as per need of the bank, which is dynamic in nature.
2) Complete Inspection Cycle and Historical Data maintenance matching with

Banks Inspection process flow cycle and reporting formats is to be captured in the
system. The whole process of capturing of legacy data shall be completed by the time of
go-live.
3) The system should able to generate letters / e-mail for the communication of
rating by Head Office to the branches. The system should store the ratings. It should
be possible to store the ratings of earlier years also and generate various types of

the reports based on the ratings. The Controlling offices should be able to generate
reminders through letters/emails/SMS etc in respect of branches / Offices where
Inspection reports are pending. This should be for Branches coming under
respective Controlling Offices.
4) The system should store the status regarding various inspection reports such as
open, closed, partial rectification, closed with open items. Bank should be able to
define such parameters.
5) Automation of planning, scheduling, execution, compliance management and

closure of audits.
6) Automatic generation of risk matrix and suggested audit frequency as per

Banks Policy , The Business Risk is based on quantitative data uploaded/fed into
the application and Control Risk is calculated as per onsite audit process in the
application. Generation of Overall Risk Status in the Risk Matrix and area wise i.e.
Credit Risk, Operational Risk, Forex Risk etc and sub-area wise status report.
7) Generation of Inspection plan and Inspection scheduling. Inspection plan will

be automatically generated by the application based on the previous Inspection
results and the Banks policy on frequency of audit (with a provision to reschedule
the inspection in case of need).
8) Availability of persisting irregularities to the internal auditor.

9) Intimation of days observations to authorized official/s of the branch for initiation
of spot rectification.
10) Provision for Inspection report closure as per Banks norms
11) Display of Irregularity Points with Inspectors comments, branch reply, spot
rectification details with date etc., for the authorized Officers at RO/HO to decide
to close any inspection or to raise follow up query against any of the point.
12) User friendly menu for the authorized user at Branch to access the Inspection
report for branch reply and automatic display of points with Inspectors comments,
spot rectification details, follow-up query etc., enabling Branch to key in their point
wise reply.
13) Availability of the cumulative reports for each user (For Branch Branch reply
report, For RO-point wise compliance report, for HO-overall status report showing
stage wise (First action Taken Report, Final Action Taken Report) status with display
of compliance percentage.
14) Dynamic submission of audit observation which should be available to

auditee, controller and Inspection department.
15) On submission of audit report, all irregularities should be available for all levels
including auditee compliance, controller recommendation for closure /
waiver / pending.
16) The compliance escalation should be dynamic with proper indications to the
concern users through e-mail / SMS etc. till final acceptance from the closure
authority.
17) The software should enable/aid the Bank in recognizing and evaluating :
a. The control environment in various areas and Gaps, if any, in control

mechanism which might lead to frauds, identification of fraud prone areas.
b. Variation, if any, in the assessment of risks under the audit plan vis--vis the
risk based internal audit.
c. Identifying potential inherent Business Risks and Control Risks and undertaking
follow up reviews to monitor the action taken thereon.
18) The system should allow any number of auditors to be tagged to each audit unit
for the purpose of audit.
19) The system should be able to allot man-days as per users requirement.
20) There should be a provision to allocate marks in absolute terms or in fractions

and the Bank should be able to modify it at any point of time.
21) All branches/ Audit units will be required to submit rectification of major
irregularities along with their recommendation for closure of the reports within a
specified time (as per policy of the Bank). The Regional office shall examine the
rectification report and submit their recommendations to concerned RIU/HO. The
system should generate e-mail reminders to the Audit units/ROs to this effect.
22) The RBIA report will be discussed with the Audit unit before finalization and there
should be a provision in the system to provide the reports on deficiencies to audit
unit during the course of Audit on daily basis to bring about the spot rectification of
the observed deficiencies.
C. FUNCTIONAL REQUIREMENT
The broad functional requirements for the solution include but not restricted to
the following:
1) The offered software solution shall be able to accommodate functionality of

audit at the Branches, Regional Offices, Regional Inspection Units, which are
reporting to Audit & Inspection department, Head Office.
2) In addition to RBIA & Offsite Monitoring , the offered solution should be scalable
to the following audit modules :
a) Risk Based Concurrent Audit
b) Revenue Audit
c) Currency Chest inspection
d) Management Audit (Corporate Governance Review) of RO/HO
e) Statutory Audit
f) Compliance Audit
g) Special Audit
h) Stock Audit
i) Snap Audit
j) Audit of Service Branch
k) Annual Financial Inspection (RBI Inspection)
l) Risk Base Supervision
3) Offline (upload facility) is required for all above audit modules.
4) Audit Software should comply with the official language policy so that audit
Report/Compliance can be submitted in Hindi also.
5) System shall maintain and update the branch profile i.e. category, risk profile,
Forex authorised, manpower position, etc.(indicative report as per Annexure-XIX-
Part A -REPORT ON BRANCH PROFILE )
6) The Bank should be able to create any types of Inspection with suitable check
list as per changing needs/ requirements. Any changes in format or check list
should be easily available in the soft ware.
7) Incorporation of maker/checker flow wherever required by the Bank.
8) User Maintenance - Secured user administration in the application. Access and

permission to each user to be confined strictly to the respective roles, as defined by
the Bank.
9) Provision for Adhoc Inspection.
10) Provision to downgrade/upgrade business risk/control risk status at HO level and

generation of log history for the same.
11) Documents upload Facility, so that authorized user can float confidential
documents like Special Reports/Investigation Reports etc., marked to specific users
through the system and would be instantly and confidentially available to the
specific users while they login to the system.

12) Inspection scheduling based on the availability of Inspectors and the Banks
audit plan. Assignment of audit by a team of Inspectors can be done through the
application. Same group of Inspectors will not be allowed to conduct Inspection of
the same Branch consecutively.
13) Maintenance of Inspectors panel.
14) The application should have facility to generate Executive Summary ( an

indicative list enclosed as per Annexure-XIX,Part B- EXECUTIVE SUMMARY REPORT)
instantly once the Inspection Report is released by the Inspector for onward
submission to Competent Authority.
15) Automatic calculation of man days taken for inspection against man days
allotted.
16) Instant generation of report on summary of serious irregularities. An indicative

format for such report is given in Annexure - XVI
17) Any report on any irregularity/risk status or branch efficiency on any operational
area in respect of any of the previous Inspection of any Branch should be instantly
generated..
18) The points not recommended by RO for closure and the points not closed by
Head Office will be available for recording further replies in the cycle and should
be available to inspectors for recording in the subsequent audit reports.
19) Instant Generation of Risk Assessment Matrix, trend analysis report after branch
inspection. This can be generated operational area-wise under Business
Risk/Control Risk Classifications.
20) The solution should facilitate work flow automation. The report submitted by the
Inspectors has to be available to the branches to submit rectification. The
rectifications submitted by the branches have to go to Regional Offices who will
scrutinize whether the replies are satisfactory. Where the replies are satisfactory
those items have to be squared off by the system.
21) The system should store all the documents, processes related to audit in one
place and is accessible from anywhere, anytime.
22) The proposed software should be able to address the following dimensions.
i. Pre Audit requisite for auditor
ii. Indexing of Products, Services, Processes

v. Implementation of Audit Plan based on Risk level.
23) Automated data extraction from various systems available with the bank.
24) The proposed software should enable pre-configured templates relating to
Business Risks and Control Risks (Indicative template enclosed as per Annexure-
XVII) and generate Risk Matrix, Reports and Statements etc.
25) Risk assessment by the software should not only indicate the level of risk
as , Extremely High, Very High, High ,Medium and Low but also the trend of risk in
terms of increasing, decreasing or stable.
26) The solution should be web based with all User Friendly and Security features viz.
Audit Trails, Access Controls, Password controls and Report Extraction Control etc. in
line with such policy of the Bank.
27) Bank requires the Bidder to provide reports for all availability and on all
performance parameters, a log of all issues that have been raised &
closed/Pending closure , problem trend and call resolution time. The frequency of
these reports would be Daily, Weekly, Monthly, Quarterly and Yearly.
28) Monitoring of critical and pending issues , generation of various MIS reports ,
Dash board with drill down and analysis of the data.
29) There should also be a mechanism/mode of communication in place for all

team members to receive consistent communication.
30) Authorised Users should be able to designate and define project teams to
specific projects, using the software
31) The proposed software should be able to identify and keep track of all
auditable units/branches of the bank.
32) The transfer/upload of the legacy data into the solution compatible file structure shall
be the responsibility of the bidder.
33) Transaction testing under Risk Based Internal Audit shall comprise , inter alia,
a. Compliance of KYC guidelines.
b. Equitable Mortgage.
c. Insurance of Primary and Collaterals
d. Loan Documentation and related issues
e. Pre sanction Inspection / site verification.
f. All areas of revenue leakage.
g. Working Expenses more than 5000/- per occasion

h. All operations in suspense accounts
i. All operations in inoperative accounts
j. Stock audit, credit audit and legal audit of all eligible accounts
k. Fraud prone areas, new accounts having high value transactions closed
within 6 months from the date of opening
l. Creation/modification of charge
The required statements/ reports on the above will be generated from the system.
34) Proposed software should keep a track of and proper record of major
exceptions, in order to examine the effectiveness of the control framework.
35) Immediately after finalization of RBIA by the Internal Inspector, the Inspection
report showing complete and detailed account wise deficiency, should be issued
to Audit unit/RIU/Regional Office/ HO as required.
36) Off-Site Monitoring Solution (OMS):
The objective is to strengthen internal control systems by leveraging on CBS

system and to obtain early warning signals on deviations/ irregularities at
branches/operational units for timely corrective actions.
a. The proposed software should generate system generated

MIS(Management Information System) reports (Indicative list as per Annexure-
XVIII).
b. Such MIS reports may be of Daily, Weekly, Monthly, Quarterly frequency as
per discretion of the Bank.
c. The reports so generated should be automatically forwarded to authorities
concerned through e-mail.
d. The system should keep a track of reports generated, sent, acknowledged,
complied, kept pending for compliance, etc. for monitoring on a regular and
continuous basis by the Bank.
e. In addition, additional reports/alerts under different scenarios as required by
the Bank may have to be developed/ generated by the bidder as project
scope deliverable.
37) Training :
Complete and comprehensive training is to be provided to bank's project team &

user team and must cover both classroom and hands on types of training including
Application/Database Software design, system architecture & maintenance.
Necessary training material and documents must be provided to the participants.
The training should include the following:
a. Software application
b. Software implementation
c. Customization

d. Trainers' Training
e. Hardware maintenance
Training shall be provided by the Bidder without any additional cost such as
travelling, lodging etc.
The successful bidder shall provide training in line of above to the Banks team as
follows:
a- Complete and comprehensive training for Banks IT and Inspection
Department before UAT
b- Training for Banks user and field Inspectors in different batches at least
once in a year at Staff Training Colleges of the Bank
c- Module wise job cards to be provided to trainee (both hard & soft
copies) along with accounting entry illustrations for each type of
transactions, including relevant system generated transactions.
38) Providing comprehensive documentation of the application including

application architecture, description of the interfaces, description of the data
model, database table structure, complete description of the data elements
(metadata), description of data extraction / transformation / load operation
cycles, user manual (soft copy as well as in hard copy) etc.
39) Providing application maintenance for error fixes, additions / modifications to

the software to cater to changes to data sources and/ or new reporting
requirements during warranty period of one year as well as during the post-
warranty period.
40) The Solution should support installation of the proposed Application on Test
Environment and assist Bank in carrying out User Acceptance Test (UAT). Selected
bidder shall also provide Test Cases and Methodology acceptable to the Bank.
41) Banks team will do the UAT, module by module and also will give the signoff for
each module individually. Software shall be deemed to have been accepted only
after Banks response.
42) Arrange for pilot implementation at Branches/RO offices/HO departments

identified by the bank.
43) The vendor is expected to customize all gaps observe in the Functional RFP,
Product Demonstration, Training, UAT and implementation phase during the Pilot
run for the said solution without any additional cost to the Bank.
44) The vendor shall customize all subsequent changes as suggested by Bank/ the
Statutory & Regulatory bodies from time to time immediately to the Bank at no
additional cost to the Bank.

45) The vendor shall provide for a flexible report writer utility and train the Bank
Personnel in using the same.
5.3 SUPPORT:
The successful bidder has to ensure support to Bank in following ways for smooth
functioning:
(1) Onsite Support
The bidder has to provide at least one onsite technical expert throughout contract
period at Kolkata from 10 a.m to 6 p.m (except Sundays and National Holidays) for
technical support without any additional cost such as travelling, lodging, resources
etc from date of live-run. However in case of need or emergent situation it may be
extended on Sunday/Holidays also. On-site support should be provided by
technical experts conversant with system like Audit Software operation , system
maintenance & performance reporting, data extraction, backup, retrieval,
archival, database management/maintenance, adhoc queries & reports, attend
call of auditors/audit units ,call escalation etc.
(2) Maintenance Support
The Bidder must provide uninterrupted availability of the system and ensure that the
problem is resolved within the time schedule as prescribed in the Service Level
agreement (SLA). The vendor shall provide service/support on the basis of 24x7 with
maximum 4 hours response time unless specified otherwise. The support includes,
inter alia, maintenance, patch management, upgrades and troubleshooting etc.
(3) Project Management
Successful bidder must appoint a Support Coordination Manager dedicated to

the Bank account only, immediately after receiving the order/ letter of intent.
The Coordination Manager should have direct experience of successful end to
end implementation/management of RBIA system for at least one comparable
project. The Coordination Manager should be directly and easily accessible to
the Bank officials through convenient communication channels phone/fax/e-
mail.
Detail Project review must be conducted during project execution at no

additional cost. These reviews are required weekly with the project leaders/
project manager or steering Committee level (of vendor and the Bank)
respectively. The review will be in order to monitor progress of the project and take
necessary corrective action, if required. The vendor will submit weekly reports
regarding the progress of work along with the corrective actions/ suggestions
and risk management plan. Any document submitted by the vendor should be
properly backed up by quality review documents. Extension of contract for
support however shall be at the discretion of the bank.

6 IMPLEMENTAION PLAN AND SCHEDULE

The Bidder shall provide all Services specified hereunder and in the Technical,
Operational and functional specifications. If the Bank finds that any of the staff of
the Bidder assigned to work at the purchaser site is not responsive then the Bidder
will be notified, the Bidder should resolve the issue to the satisfaction of the Bank.
The project completion should be within 4 months from date of placing of order in
modules as under:
First Module: Delivery and installation Within 2 months of placing order.
of Hardware, System Software,
Functional Requirement Study, Data
Modeling etc for DC
Second Module: RBIA & Off-Site Within 3 months of placing order.
monitoring software and hardware
implementation comprising of
configuration of RBIA/Off-Site
monitoring application URL on the
network environment. UAT
Pilot: Conducting of RBIA in 50 Within 4 months of placing order.
branches to ensure that the system
is running properly.
7 SUBMISSION OF BID: GENERAL TERMS & CONDITIONS AND SELECTION METHODOLOGY

7.1 The competitive bids shall be in three parts viz. the Eligibility, Technical and
Commercial Bid. Each of these three bids shall be submitted in separate sealed
sub envelopes.
The top of the sub envelope containing the eligibility bid should be super
scribed with ELIGIBILITY BID FOR Selection of System Integrator for
Implementation of Risk Based Internal Audit (RBIA) & Offsite Monitoring
Solution: RFP REFERENCE NO.15004,
The top of the sub envelope containing the Technical Bid should be super
scribed with TECHNICAL BID FOR Selection of System Integrator for
Solution: RFP REFERENCE NO.15004 .
The top of the sub envelope containing commercial bid to be super scribed
with COMMERCIAL BID FOR Selection of System Integrator for
Solution: RFP REFERENCE NO. 15004 .
These three separate sealed sub-envelopes should be put together in
another sealed envelope super scribing BID FOR Selection of System
Integrator for Implementation of Risk Based Internal Audit (RBIA) & Offsite
Monitoring Solution: RFP REFERENCE NO. 15004.
7.2 The bid completed in all respect, to be dropped in the box placed at the
reception of the IT Department, 6th Floor, United Bank of India, Head Office,

11,Hemanta Basu Sarani, Kolkata marked as TENDER BOX within the due date and
time. The bid submitted anywhere else is liable for rejection. If the outer
cover/envelope are not sealed & super scribed as required, the Bank will assume
no responsibility for bids misplacement or premature opening.
7.3 Bank will not have any liability if the bid is sent through post/courier service or by
any other means and not dropped in the box noted above (clause-7.2) and/or not
reached to the addressee.
7.4 If commercial bid is not submitted in a separate sealed envelope duly marked
as mentioned above, this will constitute grounds for declaring the bid non-
responsive.
7.5 Non submission or partial submission of the information along with the other
could result in disqualification of the bid of the concerned bidder.
7.6 All the pages of Bid including Brochures should be made in an organized,
structured, and neat manner. Brochures / leaflets etc. should not be submitted in
lose form. All the pages (Page--- (current page) of --- (total pages) )of the
submitted bids should be paginated with Name, Seal and Signature of the
Authorized Signatory. Bids with erasing / overwriting/cutting without authentication
will be liable for rejection. Authorization letter for signing the Bid documents duly
signed by Companys Authorized signatory should be submitted. The bids to be
submitted in suitable capacity of the file such that the papers do not bulge out and
tear during scrutiny.
7.7 The capabilities, operating characteristics and other technical details of the
hardware and software offered should be furnished together with product
brochures, literature, etc. in the Technical Bid. The bidder also should confirm in
writing that the software versions being quoted are latest in the technical Bid.
7.8 Non refundable Application money of ` 25,000.00 (Rupees Twenty Five
Thousand only) has to be submitted with the Eligibility Bid in form of Demand Draft /
Bankers Cheque / Pay Order drawn in favor of United Bank of India payable at
Kolkata.
7.9 The Eligibility Bid shall be organized and submitted as per the following
sequence
a. Table of Contents.
b. Documentary evidence in support of Eligibility Criteria as stated in Annexure-I
c. Application Money.
d. Earnest Money Deposit (EMD)
e. Letter for Authorized representative as per Annexure II
f. Letter of Authorization to Bid from Original Software Developer (OSD) & Original
Equipment Manufacturer(OEM) as per Annexure III
g. Letter of acceptance of all Terms & Conditions (Annexure- IV)
h. The bidder shall also submit a copy of the RFP and subsequent addendums
either duly stamped and signed or digitally signed on each page by the
authorized official of the bidders company in order to establish that the bidder
has read and understood all the terms stated in RFP.

i. Soft copy of Eligibility bid in a CD/DVD
j. Profile statement comprising of the following
Companys Corporate structure along with the letter of Authorization to
authorized Signatory
Client wise present of implementation of Risk Based Internal Audit (RBIA)
system (Annexure V)
Client information with satisfactory certificate from three Banks with at least
one from a Public Sector Bank in support of implementation of Risk Based
Internal Audit (RBIA) system (Annexure- VI) .
General Details of Bidder. (Annexure-VII)
k. Following undertakings signed by authorized signatory.
Adherence to service continuation terms of the RFP.
Adherence to maintenance support terms of the RFP.
Any other required information like Certificates, Undertakings, Brochures etc
l. Bidder Authenticity Certificate (Annexure VIII)
m. Integrity Pact (Annexure XX)
7.10 The Technical Bid shall be organized and submitted as per the following
sequence.
a. Table of Contents.
b. Tender Offer Forwarding Letter (Annexure-IX)
c. Duly filled Scope Compliance chart (Annexure X) with a detailed project
implementation plan
d. Technical Architecture- Details of all Hardware & Software to be used in the
proposed solution. (Annexure XI)
e. Commercial quote masking price (as per Annexure-XV).
f. Soft copy of Technical bid in a CD/DVD (if there is variation in hard copy and
soft copy of the bids, hard copy will be treated as final Bid)
g. Any other required information like Certificates, Undertakings, Brochures etc
7.11 The Commercial Bid shall be organized and submitted as per the following
sequence:
a. Table of Contents
b. Commercial Bid Format (Annexure-XV)
c. Information like taxes, terms and condition etc.
7.12 The Bank reserves the right to resort to re-tendering without providing any
reason whatsoever. The Bank shall not incur any liability on account of such
rejection.
7.13 The Bank further reserves the right to reject any or all offers based on its own
evaluation of the offers received, or on the basis of stability, capabilities, track
records, reputation among users and other similar features of a bidder.
7.14 The Bank reserves the right to modify any terms, conditions or specifications

for submission of bids and to obtain revised Bids from the bidders due to such
changes, if any at any time prior to completion of evaluation of technical bids from
the participating bidders. Notification of amendments/corrigendum will be made
available on the Banks website ( www.unitedbankofindia.com ) and will be
binding on all bidders and no separate communication will be issued. In order to
allow prospective bidders reasonable time in which to take the amendment into
account in preparing their bids, the Bank, at its discretion, may extend the deadline
for a reasonable period as decided by the Bank for the submission of Bids.
8 SELECTION METHODOLOGY
Selection of a successful bidder will involve a five (5) step approach. The approach
follows the GOI & Central Vigilance Commission (CVC) guidelines.
STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

Issue of Clarifications Receipt of RFP Bids Evaluation of Bids Award of
RFP / Pre-Bid Contract
Meeting
The timeframe for the overall selection process is mentioned under Key Dates (Bid
details) of this document. Bank reserves the right to vary this timeframe at its
absolute and sole discretion should the need arise. The Bank may, at its sole
discretion, also extend the deadline for submission of the Bids.
9 BID EVALUATION PROCESS

The evaluation process has been described in this document as a three stage
process. These stages are:
Stage 1- Eligibility bid evaluation
Stage 3- Technical bid evaluation
Stage 2- Commercial bid evaluation
9.1 Eligibility Bid Evaluation-
The Bank will first evaluate the bidders eligibility criteria mentioned in Annexure I
in the RFP and if found eligible, further evaluation will be carried out by the
Bank. Non-compliance will attract rejection of the proposal. Additionally, the
Bank will examine the bids to determine whether they are complete,
whether any computational errors have been made, whether Application
fee, Earnest Money Deposit have been furnished, whether the documents
have been properly signed, and whether the bids are generally in order.
9.2 Technical Bid Evaluation-
Technical bid evaluation shall be done only for those bidders who qualify the
eligibility criteria. The technical evaluation will focus on the bidders capability to
meet the requirement of the bank.

The technical bid will be evaluated on the following broad criteria:
Technical completeness of the bid;

Compliance with Project Scope and Technical Specifications;
Bidders acceptance of Terms & Conditions as mentioned in RFP
Bidders experience and ability to provide support at Banks locations.
Bidders experience in Banks/financial institution and ability to interface
with Finacle.
As a part of technical evaluation, the bidders will be required to give
complete presentation/demonstration of their offer solution by way of
Product Walk Through. The presentation may also include details of
customization required if any and the time period for its complete
implementation. Bank may ask for additional requirements related to
proposed solution which are not explicitly defined under clause of Broad
Scope of Work. Under such circumstances, bidders may provide
presentation/demonstration again for the purpose of evaluation.
On the basis of technical evaluation, the Bank shall take a decision for short
listing of the bidders for Commercial Evaluation. If the technical evaluation is not
found to be satisfactory, further evaluation will not be done. No separate
information will be sent to the non qualified bidders. Any decision of the BANK in
this regard shall be final, conclusive and binding on the bidder.
Bidders invited for the presentation/demonstration need to achieve a cut-off
score of 75 marks in this evaluation stage to be qualified for the commercial bid
opening.
Based on the documents submitted by the eligible and shortlisted Bidders and
the presentation/demonstration made by them before the Selection
Committee, their Technical Bids will be evaluated on the following parameters
bearing certain weights:
Sr. Max
Parameters Particulars
No. Marks
Bidders past experience on
1 Past Experience implementation of proposed 20
software.
Presentation by shortlisted
vendors on their
Presentation/demonstration by
understanding, approach,
2 the vendor on the proposed 30
plan of action, commitment
solution
of resources and
implementation schedule.

Software Compliance with
Compliance as per Broad Scope of Work, Functional
3 50
Scope of work# Requirements and Technical
feasibility.
Total Marks 100
# The bidder has to submit a compliance chart provided as per Annexure-X in

support of their level of compliance for point no 3 of above table.
The prospective bidders are required to submit their responses against each
requirement as follows in the column of Bidder Response:
Response Description
A If the requirement is Readily Available in their solution
C If the requirement will be delivered after customization as part of

the project
W If the requirement can be met with work around solution.
Note:
o During the period of evaluation, bidders may be asked to provide more
details and explanations about information provided in the proposals.
Bidders should respond to such requests within the time frame indicated
in the letter/e-mail seeking explanation. If any part of the technical
specification offered by the bidder is different from the specifications
sought in our RFP, the bidder has to substantiate the same in detail the
reason of their quoting a different specification than what is sought for,
like higher version or non availability of the specifications quoted by us,
invariably to process the technical offer.
o Setting of evaluation criteria for selection purposes shall be entirely at the
discretion of the Bank. The decision of the bank in this regard shall be final
and no correspondence shall be entertained in this regard.
o The Bank may, at its discretion, waive any minor informality,

nonconformity, or irregularity in a bid which does not constitute a
material deviation, provided such waiver does not prejudice or affect the
relative ranking of any bidder.
o PRODUCT WALK THROUGH

The short listed Bidders on the basis of qualifying eligibility criteria,
functional requirement etc will have to make
Presentation/Demonstration of their proposed Solution, by way of
Product walk through, and site visits to the Banks, if necessary, where

the Product is successfully implemented by them, as part of final
evaluation.
Based on the Product Walk Through, the Bank shall evaluate the bidders
for their readiness of the product and capabilities to meet the functional,
operational and other requirements of the Bank.
9.3 Commercial Bid Evaluation (Stage 3)-
The Bank will shortlist the vendors for commercial evaluation based on the
technical evaluation as mentioned above.
1. The L1 (Lowest One) Bidder based on Total Cost of Ownership (TCO) for
Implementation of RBIA software & Offsite monitoring solution will be
determined by the lowest price offered as per the commercial Bid prices out of
the technically qualified bidders and will be considered as successful bidder.
Commercial Bids of the Bidders will be discounted @ 10% per annum to arrive at
the Present value of the future cash outflows. All payments mentioned in the
commercial bid will be considered as payable in the beginning of the year
irrespective of the payment terms.
2. The Bank reserves the right to reject any or all proposals without assigning any
reasons whatsoever. Any decision in this regard by the Bank shall be final,
conclusive and binding on the Bidders and shall not be questioned/ challenged
by the Bidders.
3. If the cost for any line item is indicated as zero/nil/blank then it will be
assumed by the Bank that the said item is provided to the Bank without any
cost.
4. Arithmetical errors will be rectified on the following basis:
I. If there is a discrepancy between the unit price and the total price that is
obtained by multiplying the unit price and quantity, the unit price shall
prevail and the total price shall be corrected.
II. If there is a discrepancy between words and figures, the amount in words
will prevail.
III. If the bidder does not accept the error-correction, its bid will be rejected,
and its bid security i.e. Earnest Money Deposit (EMD) will be fortified.

10 GENERAL TERMS
10.1 The quotations shall be submitted strictly in conformity with the specifications.
10.2 The bids will be opened as per the schedule given in the presence of eligible
bidders. The eligibility bids will be processed first to identify the eligible bidders for
evaluation of technical bids. Subsequently the technical bids of eligible bidders will
be processed to find the eligible bidders for opening and evaluation of commercial
bids. The bids received and accepted will be evaluated by the Bank to ascertain
the lowest bid in the interest of the Bank. However, the Bank does not bind itself to
accept the lowest or any Bid and reserves the right to reject any or all bids at any
point of time prior to the issuance of order/letter of intent without assigning any
reasons whatsoever. The Bank reserves the right to re-tender. The Bank shall not
incur any liability to the affected bidder(s) because of such rejection. The Bank shall
not be obliged to inform the affected bidder(s) of the ground for the Banks
rejection.
10.3 The Bank reserves the right to the following :
a) To modify the terms & conditions and specifications detailed in the RFP
and also to obtain revised prices from the bidders with regard to such
changes.
b) To negotiate with any or all bidders.
c) To accept any bid in whole or in part.
d) To split the orders in favor of more than one bidder.
e) To issue orders/order for delivery of services
10.4 All the Software and Hardware to be supplied should be original, latest
version & licensed.
10.5 Purchase preference will be given to technically superior bidder and Public
Sector Enterprises as per DPE, GOI guidelines.
10.6 Canvassing of any kind will not only invite disqualification but also will debar
the Bidder from future participation in the tendering process.
10.7 Bidder to comply the standard data security system and abide Information
Security policy of the Bank.
10.8 During the evaluation process at any stage if it is found that the bidder does
not meet the eligibility criteria or has submitted false/incorrect information
the bid will be rejected summarily by the bank.
10.9 Bidder to comply with all terms and conditions as mentioned in this RFP
document.
10.10 The RFP and all supporting documents are the sole property of the Bank
and violation of this will be a breach of trust and Bank would be free to
initiate any action deemed appropriate. The proposal and all supporting

documentation submitted by bidders shall become the property of the
Bank.
10.11 a. Deferment of Procurement:

Bank reserves the right to reduce or increase the quantity and also defer the
procurement of a particular component and/or service under the Bill of
Material (BoM) of Commercial Bid. In case of deferment in procurement of
certain components as per the option available to the Bank and the Bank
decides to procure the same at a later date , the bidder shall be bound to
provide the required component(s) and/or service(s) at the same cost
mentioned in the Commercial Bid during the contract period.
b. Payment based on Actual Deliverables: Bank may or may not opt for any
of the components and/or services mentioned under the Bill of Material
(BoM) of Commercial Bid. Also, the requirement of components and/or
services (Deliverables) may change at the time of awarding the contract
and the payments shall be made based on the actual Deliverables opted
by the Bank. The figures indicated above are for the purpose of evaluation
and for L1 Determination only.
10.12 The commercial offer should ensure the following:
a. The prices of all items must be quoted only in Indian Currency and inclusive
of all taxes, duties, levies etc except Service Tax, which shall be paid by
Bank.
b. Octroi / Entry tax, Waybill etc. if applicable, will be paid at actual against
production of proof of payment in original. Payment of these charges and
procurement is the responsibility of the bidder
c. The Bidder is required to guarantee that exchange rate fluctuations,
changes in import duty and other taxes will not affect the Rupee value of
the commercial bid, over the validity period of the bid.
d. The prices quoted by the bidder shall be in Indian Rupees, firm and not
subject to any price escalation, if the order is placed, within the
validity/contract period.
e. Further, subsequent to the orders being placed/agreement executed (and
before import happens), the selected bidder shall pass on to the Bank all
fiscal benefits arising out of reductions in Government levies viz. Sales tax,
excise duty, custom duty, etc
f. The Bank reserves the right to re-negotiate the prices in the event of change
in the international market prices of both the hardware and software if
applicable.

11 PERIOD OF VALIDITY OF BID
Bids shall remain valid for 180 (One Hundred eighty) days from the last date of bid
submission.
Bank holds the rights to reject a bid valid for a period shorter than 180 days as non-
responsive, without any correspondence. In exceptional circumstances, Bank may
solicit the Bidders consent to an extension of the validity period.
12 CONTRACT PERIOD AND SERVICE LEVEL AGREEMNET (SLA)

The contract period for Implementation of RBIA and Offsite Monitoring System will
be initially for a period of 5 years from the date of agreement with the selected
bidder. However, if the Bank desires, it must be agreeable to the selected bidder to
provide Annual Technical Support for Application software for the next three years
after expiry of the contract period at the same price which would be paid in the 5th
year.
Additionally, the Bank reserves the right to extend the contract for further period of
three years at mutually agreed terms.
The selected bidder need to execute a Service Level Agreement (SLA) with United
Bank covering all terms and conditions of this RFP and subsequent Addendum(s)
within 60 days of receipt of the Order/Letter of Intent. SLA will cover performance
and availability of the solution deployed. The selected Bidder shall sign and date
the Service Level Agreement (SLA) designed by the Bank and returned it to Bank.
The Bidder, however, may submit the SLA Form they like to execute. It is prerogative
of the Bank to accept the same or to modify. It is reiterated that the Contract/SLA
to be entered into by the Selected Bidder shall be as approved by the Bank only.
SLA will cover terms and conditions set out in the RFP and services to be rendered.
The performance of the selected bidder shall be reviewed every quarter. The Bank
may, without assigning any reasons terminate the contract by giving Successful
Bidder, a prior and written notice of one month indicating its intention to terminate
the Contract. Any offer falling short of the contract validity period (5 years from the
date of Agreement) is liable for rejection. Bank reserves the right to call regular
meetings with successful bidder during the tenure of the contract.
13 COST OF TENDER DOCUMENTS
The tender document may be downloaded from the Banks official website
www.unitedbankofindia.com. The bidder downloading the tender document
from the website is required to submit a non-refundable fee of ` 25,000/- (Rupees
Twenty Five Thousand Only) in the form of non refundable Demand Draft or
Bankers Cheque OR Pay Order in favour of UNITED BANK OF INDIA, payable at
Kolkata, at the time of submission of the technical bid, failing which the bid of
the concerned bidder will be rejected.

The Bidder shall bear entirely and exclusively all costs (whether in term of time or
money) associated with the preparation and submission of its Bid and the Bank will
in no case be held responsible or liable for these costs regardless of the conduct or
outcome of the bid process including but not limited to
cancellation/abandonment/annulment of the bidding process.
14 EARNEST MONEY DEPOSIT (BID SECURITY)
The intending bidders shall submit as a part of its bid, an Earnest Money Deposit
(EMD) of ` 10 Lac (Rupees Ten Lac only). The EMD shall be paid by Bank Guarantee
(BG)/ Demand Draft / Bankers Cheque / Pay Order drawn in favor of United Bank
of India payable at Kolkata. The EMD will not carry any interest and should have a
validity period of not less than 240 (Two Hundred Forty) days from the date of bid
submission, inclusive of a claim period of 60 (Sixty) days. In case the processing time
of tender extends beyond 180 (One Hundred eighty) days, the Bank may ask for
revalidation/extension of the same. BG format of EMD is specified in Annexure XII.
Non-submission of Earnest Money Deposit will lead to outright rejection of the Offer.
The EMD of unsuccessful bidders will be returned to them on completion of the
vendor selection process. The EMD of successful bidder will be returned on
submission of Performance Bank Guarantee.
The EMD will be forfeited if,
a) The bidder withdraws its bid during the period of bid validity( 180 days from the
last date of bid submission); and/or
b) The selected bidder not furnish an unconditional and irrevocable
performance Bank Guarantee in the form and manner to the satisfaction of
BANK within stipulated time; and/or
c) In the case of the Successful Bidder evades/avoids/refuses/delays/backs
out/fails; and/or
d) In the case successful bidder not executes Service Level Agreement; and/or
e) The bidder violates any of the provisions under the tender terms & conditions
and specification of this RFP; and/or
f) If the bidder makes any statement or encloses any form which turns out to be
false, incorrect and/or misleading at any time prior to signing of contract
and/or conceals or suppresses material information; and /or
g) If any effort is made by a Bidder to influence United Bank of India in its decision
on Bid evaluation, comparison or contract award decisions.
Notwithstanding anything contained in the RFP, any decision in this regard by the
Bank shall be final, conclusive and binding on the Bidders and shall not be
questioned/ challenged by the Bidders.

15 REJECTION OF BID
The Bid is liable to be rejected if:
A. The document does not bear signature of authorized person in each page
and duly stamp.
B. It is received through Fax/E-mail/.
C. It is received after expiry of the due date and time stipulated for Bid
submission.
D. Incomplete Bids, including non-submission or non-furnishing of requisite
documents / Conditional Bids / Bids not conforming to the terms and
conditions stipulated in this Request for proposal (RFP) are liable for rejection
by the Bank
E. It is evasive or contains incorrect information
F. Any form of canvassing / lobbying /influence/ query regarding short listing,
status etc. will be a disqualification.
G. Bidder should comply with all the points mentioned in the scope of work.
Noncompliance of any point will lead to rejection of the bid.
16 PERFORMANCE BANK GUARANTEE FOR WARANTY AND AMC/ATS PERIOD
The Bank will require the selected bidder to provide an unconditional and
irrevocable Performance Bank Guarantee (PBG) as per the prescribed format of
Bank mentioned in Annexure-XIII, within 21 days from the date of agreement, for a
value equivalent to 10% of the total cost of ownership (TCO) issued by a scheduled
commercial Bank in India other than United Bank of India.
The Performance Guarantee shall be valid till completion of the project. i
The above mentioned Performance Guarantee shall contain a claim period of
six(6) months from the last date of validity. The selected bidder shall be responsible
for extending the validity date and claim period of the Performance Guarantee as
and when it is due on account of non-completion of the project and Warranty
period. In case the selected bidder fails to submit performance guarantee within
the time stipulated, the bank at its discretion may cancel the order placed on the
selected bidder without giving any notice. Bank shall invoke the performance
guarantee in case the selected Vendor fails to discharge their contractual
obligations during the period or Bank incurs any loss due to Vendors negligence in
carrying out the project implementation as per the agreed terms & conditions.
If Bank Guarantee is not submitted within stipulated time, a penalty at the rate of
0.50% of the TCO per week subject to a maximum of 10% of the TCO.

17 CLARIFICATIONS ON AMENDMENTS TO RFP DOCUMENT
Prospective bidders may seek clarification on the RFP document by e-mail as

mentioned above till 25/06/2015 at the address mentioned in Documents bid
schedule Table.
The RFP document is intended solely for the information of the party to whom it is
issued. Each recipient of the RFP (prospective Bidder) may notify United Bank of
India of any error, fault, omission, or discrepancy found in this RFP document as
pre-bid query on or before the last date of submission of pre-bid query.
At any time prior to the deadline for submission of bids, the Bank, for any reason,
whether at its own initiative or in response to a clarification requested by a
prospective bidder, may modify the RFP document by issuing
Amendment(s)/Corrigendum(s).
Amendments will be provided in the form of Addendum to the RFP document and
will be available in Banks website only. Bidders are required to immediately take
notice of any such Addendum, and it will be assumed that they will take the
amendments contained in such Addendum into account in their bid. The Bank shall
not be liable for any communication gap.
In order to allow prospective bidders reasonable time to take the amendment into
account in preparing their bids, the Bank, at its discretion ( but shall not be bound),
may extend the deadline for the submission of bids, in which case the Bank will
notify all Bidders who have participated in the RFP process by post, or email
confirming the extended deadline. Further, the Bank reserves the right to scrap the
RFP or drop the tendering process at any stage without assigning any reason. The
decision of United Bank of India shall be final, conclusive and binding on all the
Bidder(s) and shall not be questioned/ challenged by the bidder(s).
Clarification /Amendment/Corrigendum, if any, will be notified on Banks website

www.unitedbankofindia.com .
18 PRE-BID MEETING
For the purpose of clarifications of doubts of the bidders on issues related to the
RFP, Bank intends to hold a pre bid meeting on the date & time as indicated in the
RFP. It may be noted that no query of any bidder shall be entertained / received
after the mentioned date. Queries raised by the prospective bidders and the
Banks response will be available at Banks web site. Only authorized representative
of bidder (maximum two) will be allowed to attend the Pre-bid meeting.
Non- attendance at the Pre-bid Meeting will not be a cause for disqualification of a
bidder.

Any modification of the RFP, which may become necessary as a result of the Pre-
bid Meeting, shall be made by the Bank exclusively through the issue of an
Addendum on Banks website (www.unitedbankofindia.com).
19 MODIFICATION AND WITHDRAWALS OF BID

No bid can be modified by the bidder subsequent to the closing date and time for
submission of bids. In the event of withdrawal of the bid by bidders, the EMD will
not be refunded by the Bank.
20 FOR RESPONDENT ONLY

The RFP document is intended solely for the information to the party to whom it is
issued (the Recipient or the Respondent) and no other person or
organization.
21 RFP RESPONSE
If the response to this RFP does not include the information required or is incomplete
or submission is through Fax or through e-mail, the response to the RFP is liable to be
rejected.
All submissions will become the property of Bank. Recipients shall be deemed to
license, and grant all rights to, Bank to reproduce the whole or any portion of their
submission for the purpose of evaluation, to disclose the contents of the submission
to other Recipients who have registered a submission and to disclose and/or use
the contents of the submission as the basis for any resulting RFP process,
notwithstanding any copyright or other intellectual property right that may subsist in
the submission or Banking documents
22 LIQUIDATED DAMAGE
The Bidder has to complete the entire work as per the scope within stipulated time
as specified in this RFP. Failure to do so, the Bank reserves the right to charge an LD
(Liquidated Damages) at the rate of 0.5% of the Contract value per week, subject
to a maximum of 10% of the Contract Value and the amount will be recovered
from any other amount due to selected Bidder or by invoking the Performance
Bank Guarantee.
If the Liquidated Damages reach the maximum value, the Bank will be at liberty to
cancel the entire Contract and invoke all the Guarantee/ Securities provided by
the Bidder.
However, if there is delay beyond the above period and/or amendments thereon,
due to reason attributable to the Bank, such period will be exempted from
computation of delay for the purpose of LD. The Bidder shall have to produce
document showing Reason for delay to commence work from the
representatives of the Bank.

Any loss caused to the Bank or claims made against the Bank owing to non-
performance of the Services by the Successful Bidder as per the Contract, or non-
compliance of regulatory guidelines, will attract liquidated damages to the extent
that the claim is made against the Bank. The bank reserves the right to recover this
amount from any dues payable or accrue to the Successful Bidder in future in any
form.
If the solution proposed have any component(s)/ service(s) dependent on the

performance of any utility/sub component manufactured/developed by other
than OEM/OSD and a situation arises wherein services of the said utility / sub
component becomes unavailable to the OEM /OSD resulting in part performance/
non-performance of the solution during the period of contract or subsequent
renewal, the selected bidder shall be bound to provide alternative solution for
continuity of services as per the contract. Interruption of services on account of
aforesaid event may result in imposition of penalty in the form of invocation of the
Performance Bank Guarantee.
23 WARRANTY
All support & services required for implementation, customization, smooth operation
and maintenance of all the components including hardware and software of the
RBIA solution, as described in RFP, will be the part of the project deliverables during
the contract period (under warranty or post warranty)-
A. The warranty would be on-site and comprehensive in nature. Warranty will start
from the date of full go- live and will be for a period of one year. The vendor
shall provide maintenance and support under warranty, without any extra cost,
for a minimum period of one year. Warranty for Hardware will start from the
date of successful installation and acceptance by the bank. Warranty for
software will start from the date of final signoff (go-live) of the RBIA Software by
the Bank.
B. Any corruption in the software or media OR any services shall be rectified during
the full period of the contract including warranty, if contracted, at no extra cost
to the Bank.
C. The executions of the service(s) herein is and shall be strictly in accordance and
in compliance with all Applicable Laws, as amended from time to time , the
regulatory framework governing the same and the Good Industry Practice. It
has all permissions, consents, approvals and license from all authorities,
regulatory /statutory and non-regulatory, for executing the Service(s).
D. The Vendor warrants that Deliverables and the Services provided by the Vendor
shall be as per the terms of this Agreement. The Vendor should guarantee all
components are new. In the case of software, the Vendor should guarantee
that the software supplied to The Bank is licensed and legally obtained. All
hardware and software must be supplied with their original and complete
printed documentation. The Vendor shall be fully responsible for warranty of all

the system components i.e. hardware and software in respect of proper design,
quality, material and workmanship of the equipment, accessories etc. covered
by the offer.
24 ANNUAL MAINTENACE CONTRACT /TECHNICAL SUPPORT AGREEMENT
After expiry of the one year after go-live, the Bank may enter into a contract with
the successful bidder for Post Warranty Support required for proper maintenance of
the Software and Hardware with respect to RBIA and Offsite Monitoring solution
implemented by them. The successful bidder must undertake to provide support for
the software for minimum post warranty period of four (4) years.
The ATS/AMC charges shall be released to the vendor quarterly in arrears subject to
timely submission of applicable documents like invoice, performance availability
reports etc.
Any regulatory /statutory changes or updates or guidelines as required under the

directive of Government of India, Reserve Bank of India or any other
regulatory/statutory authority must be provided/ upgraded to the Bank free of cost
by Bidder during warranty or AMC/ATS tenure.
After expiry of warranty period, selected bidder will approach to bank for renewal
of AMC/ATS.
The Bank reserves the right to enter into Annual Maintenance Contract/Technical
Support (AMC/ATS) with the selected bidder for four years or more subject to
renewal of every year.
The Bank reserves the right to terminate the AMC/ATS (if contracted) by giving
Successful Bidder, a prior and written notice of one month indicating its intention to
terminate the Contract, if the services rendered by the vendor(s) are not
satisfactory. In that case, the vendor(s) will refund the proportionate amount of ATS
for the rest of the period of the ATS, if any.
Not following all that is mentioned above, the Bank reserves the right to outsource
the software maintenance work to a third party or the bank may decide to perform
the same through its internal resources. Whatever the case may be (either third-
party maintenance or maintenance through internal resources), the vendor(s) shall
provide requisite maintenance training, technical know-how, and expert assistance
to the persons and/or agencies, duly authorized by the Bank for this purpose with
no extra cost to bank.
Any decision in this regard by the Bank shall be final, conclusive and binding on the
selected Bidder and shall not be questioned/ challenged by the selected Bidder.

25 PATENT RIGHTS
In the event of any claim asserted by a third party of infringement of copyright,

patent, trademark, industrial design rights, etc. arising from the use of the RBIA
software and Offsite Monitoring solution or any part/component thereof in India,
the Supplier shall act expeditiously to extinguish such claim. If the Supplier fails to
comply and the Bank is required to pay compensation to a third party resulting
from such infringement, the Supplier shall be responsible for the compensation
including all expenses, court costs and lawyer fees. The Bank will give notice to the
Supplier of such claim, if it is made, without delay.
26 PRICE VALIDITY
Prices payable to the Bidder as stated in the Contract shall be firm and not subject
to any changes at any circumstances during the period of contract. However, if
there is any reduction on account of government levies/taxes, during the offer
validity period, the same shall be passed on to the Bank.
27 PAYMENT TERMS
On delivery, installation & parameterization with test run:
Sr. Hardware, Operating Application Implementation

No. Project & System & Software Cost
Operating Database
Systems
1 Delivery and
installation of
Hardware &
50 %
other
infrastructure
components
2 Successful 80% 40%
completion of
the
30 % 50 %
Customization,
Data Migration
& UAT sign off
3 On completion 20% 20%
20 % 30 %
of Pilot Run
4 After 6 months - 40%
of successful 20 %
implementation.
Total 100 % 100% 100 % 100%

a) No advance payment will be made.
b) TDS on payments will be deducted as applicable
c) All the payments will be made to bidder electronically in Indian Rupees
only
d) Payment for Item no 1 & 2 shall be released on submission of necessary
proof and documents like original Invoices, Warranty Certificates,
Performance Bank Guarantee, Signed Service Level Agreement, and
Delivery of Software Licenses etc subject to acceptance by Bank,
submission of Letter issued by Bank in respect of completion of User
Acceptance Test (UAT), documents as required by Bank like manual &
documentation, training etc.
e) Payment for Item no 3 shall be released on submission of letter issued by
Bank for completion of Final Acceptance and final sign off.
f) Payment for item no 4 should be backed by applicable documents
along with status of training, IS Audit compliance etc.
g) The payment for onsite technical expert (Facility Management) shall be
made quarterly in arrears.
h) 100% Training Payment on its completion
28 AUTHORISED SIGNATORY
The selected bidder shall indicate the authorized signatories who can discuss and
correspond with the BANK, with regard to the obligations under the contract. The
selected bidder shall submit at the time of signing the contract a certified copy of
the resolution of their board, authenticated by the company secretary, authorizing
an official or officials of the bidder to discuss, sign agreements/contracts with the
BANK, raise invoice and accept payments and also to correspond. The bidder shall
provide proof of signature identification for the above purposes as required by the
BANK.
29 PAYING AUTHORITY
The payments as per the Payment Schedule covered hereinabove shall be paid by
the Bank. However, Payment of the Bills would be payable, on receipt of
advice/confirmation for satisfactory delivery/Installation /re-installation, live running
and service report from the concerned offices.
30 CONFIDENTIALITY
The bidder must undertake that they shall hold in trust any Information received by
them, under the Contract/Agreement, and the strictest of confidence shall be
maintained in respect of such Information. The bidder has also to agree:
A. To maintain and use the Information only for the purposes of the
Contract/Agreement and only as permitted by the BANK;
B. To only make copies as specifically authorized by the prior written consent of
the Bank and with the same confidential or proprietary notices as may be
printed or displayed on the original;

C. To restrict access and disclosure of Information to such of their employees,
agents, strictly on a "need to know" basis, to maintain confidentiality of the
Information disclosed to them in accordance with this Clause and
D. To treat all Information as Confidential Information.
E. The Selected Bidder shall be required to sign a Non Disclosure Agreement

with Bank as per prescribed format provided in Annexure XIV within seven
days of issuing the order/letter of intent.
31 INTEGRITY PACT
To avoid all forms of corruption by following a system that is fair, transparent and
free from any influence / prejudiced dealing prior to , during and subsequent to the
currency of the contract, the bidder shall be required to sign an Integrity Pact with
Bank. (Annexure XX)
32 INDEMNITY
1. Bidder shall indemnify, protect and save the Bank and hold the Bank
harmless from and against all claims, losses, costs, damages, expenses, action
suits and other proceedings, (including reasonable attorney fees), relating to
or resulting directly or indirectly from
a) an act or omission of the Bidder, its employees, its agents, or employees

of the consortium in the performance of the services provided by this
contract,
b) breach of any of the terms of this RFP or breach of any representation or

warranty by the Bidder,
c) use of the deliverables and or services provided by the Bidder,
d) Infringement of any patent trademarks copyrights etc. or such other

statutory infringements in respect of all components provided to fulfill the
scope of this project. Bidder shall further indemnify the Bank against any
loss or damage to the Bank's premises or property, Bank's data, direct
financial loss, loss of life, etc., due to the acts of the Bidder's employees or
representatives. The Bidder shall further indemnify the Bank against any
loss or damage arising out of loss of data, claims of infringement of third-
party copyright, patents, or other intellectual property, and third-party
claims on the Bank for malfunctioning of the equipment or software or
deliverables at all points of time, provided however,
The Bank notifies the bidder in writing in a reasonable time

frame on being aware of such claim,

The Bidder has sole control of defense and all related
settlement negotiations,
The Bank provides the Bidder with the assistance,

information and authority reasonably necessary to perform
the above, and
The Bank does not make any statement or comments or

representations about the claim without prior written
consent of the Bidder, except under due process of law
or order of the court.
2. It is clarified that the bidder shall in no event enter into a settlement,

compromise or makes any statement (including failure to take appropriate
steps) that may be detrimental to the Bank's (and/or its customers, users and
service providers) rights, interest and reputation.
3. Bidder shall be responsible for any loss of data, loss of life, etc, due to acts
of Bidder's representatives, and not just arising out of gross negligence or
misconduct, etc, as such liabilities pose significant risk.
4. Bidder should take full responsibility for its and its employee's actions.
Further, since the Bank's data could be integrated/used under Bidder
provided software, the Bidder should be responsible for loss/compromise or
damage to Bank's data.
5. The bidders should indemnify the Bank (including its employees, directors
or representatives) from and against claims, losses, and liabilities arising from:
i. Non-compliance of the bidder with Laws/Governmental
Requirements
ii. IP infringement under any laws including Copyrights Act 1957 &
IT Act 2000 and such other statutory acts and amendments
thereto.
iii. Negligence and misconduct of the Bidder, its employees, and

agents.
iv. Breach of any terms of RFP, Representation or Warranty.
v. Act or omission in performance of service.
vi. Loss of data due to any of the reasons mentioned above.
6. Indemnity would be limited to the damages as awarded by arbitrator /

court for direct claim and shall exclude indirect, consequential and
incidental damages provided that the claims against users and service

providers of the Bank and also claim by and against customers would be
considered as "direct" claim.
7. In the event that the Bank is called as a defendant for IPR infringement of
patent, trademark or industrial design rights arising from use of any of the
components of the supplied solution, the Bidder on its own expense will
undertake to defend the Bank.
8. It will be the Bidder's responsibility to rapidly do away with such third-party

claims. The Bidder will also pay any compensation arising from the
infringement claims and the Bank will in no manner be responsible for such
payments. In addition, the Bidder will bear all the related expenses and legal
fees.
9. On its part, the Bank will immediately relay to the Bidder any such claims
and offer assistance within reasonable limits to rid the claim.
10. The Bidder must undertake to indemnify that all the components delivered
are free of defects, are brand new and original. If at some stage it is
discovered that the components do not meet these criteria, the Bank has the
right to cancel the order and the Bidder will have to refund the total amount
received from the Bank along with the interest and separate penalties. Similar
conditions apply to software; as well the system software must be licensed
and original.
33 INTELLECTUAL PROPERTY RIGHTS
1. The Bidder claims and represents that it has obtained appropriate rights
to provide the Deliverables and Services upon the terms and conditions
contained in this RFP.
2. The Bidder shall be responsible at its own cost for obtaining all necessary
authorizations and consents from third party licensors of Software used by
Vendor in performing its obligations under this Project.
3. If a third party's claim endangers or disrupts the Banks use of the

Deliverables, the Bidder shall at no further expense, charge, fee or cost to the
Bank, (i) obtain a license so that the Bank may continue use of the
Deliverables in accordance with the terms of this RFP.
4. Bidder shall indemnify and keep fully and effectively indemnified the Bank
from all legal actions, claims, or damages from third parties arising out of
use of software, designs or processes used by Bidder or his subcontractors
or in respect of any other services rendered under this RFP.

34 CONFLICT OF INTEREST
The Successful Bidder shall disclose to UNITED BANK OF INDIA in writing, all actual
and potential conflicts of interest that exist, arise or may arise (either for the
Successful Bidder or the Bidders its team/agent/representatives/personnel etc.) in
the course of performing the Service(s) as soon as practical after it becomes aware
of that conflict.
35 NON-TRANSFERABLE OFFER
This Request for Proposal (RFP) is not transferable. Only the bidder who has
submitted the bid will be eligible for participation in the evaluation process.
36 OTHER TERMS AND CONDITIONS OF RFP
a) Signing of the bid: The bid shall be signed by a person or persons duly
authorized by the Bidder with signature duly attested. In the case of a body
corporate, the bid shall be signed by the duly authorized officers and supported
by internal corporate authorizations.
b) ERASURES OR ALTERATIONS: The Bid should contain no alterations, erasures or

overwriting except as necessary to correct errors made by the Bidder, in which
case corrections should be duly stamped and initialed / authenticated by the
person/(s) signing the Bid. The Bidder is expected to examine all instructions,
forms, terms and specifications in the bidding documents. Failure to furnish all
information required by the bidding documents or submission of a bid not
substantially responsive to the bidding documents in every respect will be at the
Bidders risk and may result in rejection of the bid.
c) Assumptions/Presumptions/Modifications: The Bank would like to expressly

state that any assumptions, modifications, terms, conditions, deviation etc.,
which the bidder includes in any part of the Bidders response to this RFP, will not
be taken into account either for the purpose of evaluation or at a later stage,
unless such assumptions, modifications, terms, conditions deviations etc., have
been accepted by the Bank and communicated to the bidder in writing. The
bidder at a later date cannot make any plea of having specified any
assumption, modifications, terms, conditions, deviation etc. in the bidders
response to this RFP. No offer can be modified or withdrawn by a bidder after
submission of Bid.
d) Language of Bid: The bid as well as all correspondence and documents

relating to the bid exchanged by the bidder and the Bank shall be in English
language only.
e) Expenses: It may be noted that Bank will not pay any other amount /
expenses/ charges/ fees/ travelling expenses/ boarding expenses/ lodging

expenses/ conveyance expenses/ out of pocket expenses other than the
contract amount.
f) The Bank reserves the right to modify any terms, conditions and
specifications of this request for submission of offer and to obtain revised bids
from the bidders with regard to such changes. The Bank reserves its right to
negotiate with any or all bidders. The Bank reserves the right to accept any bid
in whole or in part.
g) The Bank reserves the right to reject any or all offers based on its own
evaluation of the offers received, or on the basis of stability, capabilities, track
records, reputation among users and other similar features of a bidder. When
the Bank makes any such rejection, the Bank will not be bound to give any
reason and/or justification in this regard to the bidder. The Bank further reserves
the right to reject any or all offers or cancel the whole tendering process due to
change in its business requirement.
h) Jurisdiction: The jurisdiction of the courts shall be Kolkata, India in case of any
dispute, claim & legal action.
i) Publicity: Any publicity by the bidder in which the name of Bank is to be

used should be done only with the explicit written permission of Bank. The
Vendor shall not make or allow making a public announcement or media
release about any aspect of the Contract unless BANK first gives the Vendor its
prior written consent.
j) Response of the Bid: The Bidder should comply all the terms and conditions
of RFP.
k) BANK shall be under no obligation to accept the lowest or any other offer
received in response to this offer notice and shall be entitled to reject any or all
offers without assigning any reason whatsoever. BANK has the right to re-issue
tender/bid. BANK reserves the right to make any changes in the terms and
conditions of purchase that will be informed to all bidders. BANK will not be
obliged to meet and have discussions with any bidder, and/or to listen to any
representations once their offer/bid is rejected. Any decision of BANK in this
regard shall be final, conclusive and binding upon the bidder.
l) Bank reserves the right to reject this invitation to offer in part or full, or cancel
the entire process at any stage without assigning any reason.
m) Single Point of Contact:
The selected bidder should have a local office in India and has to provide
details of single point of contact viz. name, designation, address, e-mail
address, telephone/mobile no., etc. Escalation matrix should also be provided
with full details.

n) The system must be compliant to the IT Act 2000 and all subsequent
modifications. Undertaking to this effect must be submitted.
o) No extra license fees should be charged by the selected bidder for

implementing the software in the test environment and at the Disaster Recovery
site of the Bank
p) Bidder shall be responsible for any loss of data, loss of life, etc, due to acts of
Bidder's representatives, and not just arising out of gross negligence or
misconduct, etc, as such liabilities pose significant risk.
q) Bidder should take full responsibility for its and its employee's actions. Further,
since the Bank's data could be integrated /used under Bidder provided
software, the Bidder should be responsible for loss/compromise or damage to
Bank's data.
r) It will be the Bidder's responsibility to rapidly do away with such third-party

claims. The Bidder will also pay any compensation arising from the infringement
claims and the Bank will in no manner be responsible for such payments. In
addition, the Bidder will bear all the related expenses and legal fees.
s) Bidders are further required to be in preparedness to demonstrate the proposed

product by arranging for product walk-through at their own office/service
centre etc. duly meeting the specific requirements/issues raised by the Bank.
The Bank may at its discretion, as a part of the technical evaluation may request
either all bidders or any of them to arrange for the demonstration of their
product more than once if felt necessary before commercial evaluation.
t) All the intellectual property rights and ownership of all tools, processes, software,
utilities, and methodology including any Bidder proprietary products or
components thereof used in the provision of Services shall remain with the
Bidder.
u) Bidder shall grant in favor of Bank a nonexclusive, non-transferable, royalty-free,

user license valid within the territory of India to use the Bidder Property to the
extent they form part of the Products and will be required for the proper
functioning of the Products.
v) The Bank also reserves the right to place further/ repeat order on the same
terms and conditions to selected bidder.
w) Vicarious Liability: The selected Bidder shall be the principal employer of the
employees, agents, contractors, sub contractors etc. , engaged by the
selected Bidder and shall be vicariously liable for all the acts, deeds, matters or
things, whether the same is within the scope of power or outside the scope of
power, vested under the contract. No right of any employment in the Bank shall
accrue or arise, by virtue of engagement of employees, agents, contractors,
subcontractors etc. by the selected Bidder, for any assignment under the

contract. All remuneration, claims, wages dues etc. , of such employees,
agents, contractors, subcontractors etc. , of the selected Bidder shall be paid
by the selected Bidder alone and the Bank shall not have any direct or indirect
liability or obligation, to pay any charges, claims or wages of any of the
selected Bidders employees, agents, contractors, subcontractors etc. The
selected Bidder shall agree to hold the Bank, its successors, assigns and
administrators fully indemnified, and harmless against loss or liability, claims,
actions or proceedings, if any, whatsoever nature that may arise or caused to
the Ban through the action of selected Bidders employees, agents, contractors,
subcontractors etc.
x) Adherence to Standards: The selected Bidder should adhere to all the

applicable laws of land and rules, regulations and guidelines prescribed by
various regulatory, statutory and Government authorities. The Bank reserves the
right to conduct an audit/ongoing audit of the solutions provided by the
selected Bidder. The Bank reserves the right to ascertain information from the
other banks and institutions to which the Bidders have rendered their services for
execution of similar programmes. The selected Bidder shall allow the Reserve
Bank of India (RBI) or persons authorized by it to access the documents, records
of transaction or any other information given to, stored or processed by the
selected Bidder relating to this RFP, within a reasonable time failing which
selected Bidder will be liable to pay any charges/penalty levied by RBI. The
selected Bidder shall allow the Reserve Bank of India to conduct audits or
inspection of its Books and account with regard to the Bank or this RFP by one or
more of RBI officers or employees or other persons duly authorized by RBI.
If the successful Bidder fails to comply with all the statutory and regulatory
requirements under the Applicable Laws in connection with Services including
Labour and Industrial Laws during the contract period and the Bank is required
to pay compensation resulting from such non-compliance, the successful Bidder
shall be responsible for the compensation including all expenses, court costs
and lawyer fees. The Bank will give notice to the successful Bidder of such claim,
if it is made, without delay.
y) Assignment: Neither the contract nor any rights granted under the contract can
be sold, leased, assigned, or otherwise transferred, in whole or in part, by the
selected Bidder without advance written consent of the Bank. Any such sale,
lease, assignment or otherwise transfer shall be void and be of no effect. The
vendor will not subcontract or delegate or permit anyone other than the vendor
personnel to perform any of the work, service or other performance required of
the vendor under this contract without the prior written consent of the Bank and
Banks decision in this regard will be final and acceptable to the bidder.
Formation of consortium or association of consultants and engaging sub vendor
is not allowed and such proposals will be disqualified at the evaluation stage
itself.

z) If the Bank undergoes a merger, amalgamation, takeover, consolidation,
reconstruction, change of ownership, etc, this RFP shall be considered to be
assigned to the new entity and such an act shall not affect the rights of the
bidder under this RFP.
aa) THE BANK shall own the documents, prepared by or for the selected bidder
arising out of or in connection with the Contract.
bb) The Bidder is obliged to provide for maintenance and support services, as per
the terms of this contract, during the warranty and maintenance period of the
System. The Maintenance/support period may be renewed on mutually
agreeable terms for further period/s.
cc) In case the Bank wishes not to renew the maintenance contract, after the
term of this Agreement, the Bank has the right to maintain the System through its
own employees or through any entity other than the Bidder for providing the
said maintenance services. The Bidder shall extend all assistance necessary to
ensure continuance of the system without any problems / glitches.
dd) Non Solicitation: The selected Bidder, during the term of the contract and for a
period of two years thereafter shall not without the express written consent of
the Bank, directly or indirectly: a) recruit, hire appoint or engage or attempt to
recruit, hire, appoint or engage or discuss employment with or otherwise utilize
the services of any person who has been an employee or associate or engaged
in any capacity, by the Bank in rendering services in relation to the contract; or
b) Induce any person who shall have been an employee or associate of the
Bank at any time to terminate his/her relationship with the Bank.
ee) No Employer-Employee Relationship: The selected Bidder or any of its

holding/subsidiary/joint-venture/affiliate/group/client companies or any of their
employees/ officers / staff / personnel / representatives / agents shall not, under
any circumstances, be deemed to have any employer-employee relationship
with the Bank or any of its employees / officers / staff / representatives /
personnel / agents.
ff) DISCLAIMER:
Subject to any law to the contrary, and to the maximum extent permitted by
law, Bank and its directors, officers, employees, contractors, representatives,
agents, and advisers disclaim all liability from any loss, claim expense (including,
without limitation any legal fees, costs, charges, demands, actions, liabilities
expenses or disbursements incurred therein or incidental thereto) or damage
(whether foreseeable or not) (Losses ) suffered by any bidder / consultant /
person acting on or refraining from acting because of any presumptions or
information (whether oral or written and whether express or implied) , including
forecasts, statements, estimates, or projections contained in this RFP document
or conduct ancillary to it whether or not the losses or damages arises in
connection with any ignorance , negligence, inattention, casualness, disregard,

omission, default, lack of care, immature information, falsification or
misrepresentation on the part of Bank and/or any of its directors, officers,
employees, contractors, representatives, agents, or advisers.
gg) Normalization of Bids: If required, Bank may go through a process of technical

evaluation and normalization of the bids to the extent possible and feasible to
ensure that, shortlisted bidders are more or less on the same technical ground.
After the normalization process, if the Bank feels that, any of the Bids needs to
be normalized and that such normalization has a bearing on the commercial
bids; the Bank may at its discretion ask all the technically shortlisted bidders to
re-submit the technical and commercial bids once again for scrutiny. The
resubmissions can be requested by the Bank in the following two manner:
- Incremental bid submission in part of the requested clarification by

the bank or
- Revised submissions of the entire bid in the whole.
The Bank can repeat this normalization process at every stage of bid submission
till Bank is satisfied. The shortlisted bidders agree that, they have no reservation
or objection to the normalization process and all the technically shortlisted
bidders will, by responding to this RFP, agree to participate in the normalization
process and extend their co-operation to the Bank during this process. The
shortlisted bidders, by submitting the response to this RFP, agree to the process
and condition of the normalization process.
37 RESPONSIBILITY FOR COMPLETENESS
Any supplies and services, which might not have been specifically mentioned in this
tender but, are necessary for the installation, testing, commissioning, performance
or completeness of the order, shall be provided / made available as per the time
schedule for smooth and efficient operation and maintenance of the system under
Indian conditions.
The bidder shall be responsible for any discrepancies, errors and omissions in the
technical details submitted by him/them, irrespective of whether these have been
approved , reviewed or otherwise , accepted by the Bank or not. The Bidder shall
take all corrective measures arising out of discrepancies, errors and omissions in
drawing and other information as mentioned above within the time schedule and
without extra cost to the Bank.
38 CUSTOMISATION PROCESS
The Bidder shall ensure that the software supplied meets all the functional
requirements as given in the Contract to be signed by both the parties. The bidder
shall submit individual time frames, within the mutually accepted overall time frame
stipulated as per this RFP, required to change / modify / customize each part of the
functional requirements which need such change / modification /customization.

Any customization done by the Bidder to provide the functionality already
available in the functional requirements of the RFP shall be at no extra cost to the
Bank, whatsoever. Bank shall not provide any facility such as computers / laptops
etc. for this purpose. Sitting space for a maximum of 4 personnel for customization
efforts will be provided at any point of implementation.
Any gaps identified during product demonstration, functional requirements

specifications study, system testing, user acceptance testing, and pilot
implementation should be included by the Bidder as Implementation efforts. The
Bank will not pay the Bidder any additional charges for all such customizations. The
Bidder shall take up all such functionality as required by the Bank on a priority basis.
The Bidder shall provide all the reports as per the requirements of the Bank.
The Bidder shall always keep updating the software as per the
changes/requirements of the Government and keep it updated to match the
Government guidelines for RBIA without any additional cost.
Activities mentioned above are indicative /illustrative and it is expected that Bidder
does undertake all the activities that are necessary for running the smooth
integration, hosting and support services (including MIS), compliance of
Regulatory/Statutory Authorities for the RBIA software. If any services, functions or
responsibilities not specifically described are inherent necessary or customary part
of deliverables or services and are required for proper performance or provision of
deliverables and services, if as such services, functions or responsibilities were
specifically required and shall be provided at no additional cost to the Bank.
39 CHANGE ORDER
The Bank may at any time, by a written order given to the Bidder make changes
within the general scope of the Contract in any one or more of the following:
a) drawings, designs, or specifications, for Systems or for Services that are to be

integrated, developed or customized specifically for the Bank;
b) place of delivery.
c) the schedule for Installation or Acceptance.
d) the Services to be provided by the Bidder.
e) the substitution of new Products and Services from the Bidder.
f) when such substitution is requested by the Bank, the Bidder shall notify the Bank
in writing within 15 days of its decision to accept or reject the proposed Change
Order.

g) If any such change causes an increase or decrease in the cost of, or the time
required for, the Bidder's performance of any provisions under the Contract, an
equitable adjustment shall be made in the Contract Price or delivery schedule
or both in consultation with the Bidder. Any claims by the Bidder for adjustment
under this clause must be asserted within Fifteen (15) days from the date of the
Bidder's receipt of the Bank's change order. If the parties cannot agree on an
equitable adjustment, the Change Order will not be implemented.
h) The parties will agree during development of the Project Plan to a time period
prior to the scheduled date for Acceptance, after which all specifications shall
be frozen. Any Change Order generated after this time will be dealt with after
Acceptance.
40 ESCROW ARRANGMENT
The Bank and the vendor shall agree to appoint an escrow agent to provide
escrow mechanism for the deposit of the source code for the Risk Based Internal
Audit (RBIA) of Branches software product supplied/procured by the vendor to the
Bank in order to protect its interests in an eventual situation. The Bank and the
vendor shall enter into a tripartite escrow agreement with the designated escrow
agent, which will set out, inter alia, the events of the release of the source code
and the obligations of the escrow agent. Costs for the Escrow will be borne by the
vendor. As a part of the escrow arrangement, the final selected vendor is also
expected to provide a detailed code documentation of the Risk Based Internal
Audit (RBIA) solution which has been duly reviewed by an external independent
organization/consultant of the bank. The Escrow arrangement suggested by the
vendor shall not be binding on the Bank. The Bank reserves the right to explore
alternate escrow mechanisms based on the Bank's existing practices. The Bank and
the vendor may enter into such escrow arrangement that is mutually agreed upon
by the two parties.
The escrow will be released to and become the property of the Bank in the
event that the agreement is terminated for either default or insolvency or should
the vendor cease, or give notice of intention to cease to provide maintenance or
technical support service for the software as required by the agreement.
41 OWNERSHIP AND RETENTION OF DOCUMENTS

The BANK shall own the documents, prepared by or for the selected bidder arising
out of or in connection with the Contract.
Forthwith upon expiry or earlier termination of the Contract and at any other time
on demand by the BANK, the bidder shall deliver to the BANK all documents
provided by or originating from the BANK and all documents produced by or from
or for the bidder in the course of performing the Service(s), unless otherwise
directed in writing by the BANK at no additional cost.

The bidder shall not, without the prior written consent of the BANK store, copy,
distribute or retain any such Documents.
The bidder shall preserve all documents provided by or originating from the BANK
and all documents produced by or from or for the bidder in the course of
performing the Service(s) in accordance with the legal, statutory, regulatory
obligations of the BANK in this regard.
42 PENALTY
The Bidder shall perform its obligations under the agreement entered into with the
Bank, in a professional manner.
Bank may recover such amount of penalty from any payment being released to
the vendor, irrespective of the fact whether such payment is releasing to this
contract or otherwise.
If any act or failure by the bidder under the agreement results in failure or
inoperability of systems and if the Bank has to take corrective actions to ensure
functionality of its property, the Bank reserves the right to impose penalty, which
may be equal to the cost it incurs or the loss it suffers for such failures.
If the Bidder fails to complete the due performance of the contract in accordance
with the specification and conditions of the offer document, the Bank reserves the
right either to cancel the order or to recover a suitable amount as deemed
reasonable as Penalty / Liquidated Damage for non-performance.
Any financial loss to the Bank on account of fraud taking place due to Successful
Bidder, its employee or their services providers negligence shall be recoverable
from the Successful Bidder along with damages if any with regard to the Banks
reputation and goodwill.
Bank may impose penalty to the extent of damage to its any equipment, if the
damage was due to the actions directly attributable to the staff of the Bidder.
43 SLA VIOLATION WILL ATTARCT PENALTIES
Within 60 days of receipt of the Order/Letter of Intent, the selected Bidder shall sign
and date, the Service Level Agreement (SLA) designed by the Bank and return it to
Bank. The Bidder, however, may submit the SLA Form they like to execute. It is
prerogative of the Bank to accept the same or to modify. It is reiterated that the
Contract/SLA to be entered into by the Selected Bidder shall be as approved by
the Bank only.
The bidder shall guarantee an uptime of 99.00 % during warranty and also
during ATS/AMC period, if entered into, which shall be calculated on
monthly basis.

Uptime % = 100% - Downtime %
Downtime % = (Unavailable Time / Total Time) x 100 (calculated on
monthly basis)
Total Time = Total numbers of hours in a particular month
Unavailable Time = Time involved while the system is inoperative or
operates inconsistently or erratically.
If Bidder fails to meet the uptime guarantee in any month then bank will levy
a penalty at the rate of 1% of TCO for every 1% downtime than the agreed
99% subject to a maximum of 10%. If the uptime is below 95%, the Bank shall
have full right to terminate the contract under this RFP.
If the CPU Utilization exceeds beyond 70% and Hard disk utilization exceeds
beyond 60 % and the utilization at the specified level of the project is not
resolved in a month time, bank will levy a penalty of 1% per week or part
thereof on the total Hardware cost of the project subject to a maximum cap
of 10% of the total Hardware cost of the project.
In the case of non-availability of Onsite technical expert as per scope, Bank

reserves the right to impose penalty of Rs 500/- per day.
Escalation of any problem related to functioning of solution/ Banks

requirement which cannot be addressed by onsite technical expert, the
response for the said escalation should be time bound agreeable to the
Bank. In case of failure to respond with the positive solution by the vendor in
the agreed time frame, the Bank may impose a penalty of Rs 10000/- per
day.
44 DOCUMENTS AND MANUALS

One set of manual with screen shot and Frequent Asked Question (FAQ) to be
provided with each supplied item/product in soft and hard copy.
45 AUDIT
The RBIA and Offsite Monitoring solution shall be subject to the audit at the
discretion of the Bank.
The Bidder shall at all times whenever required furnish all information, records, data
stored in whatsoever form to internal, external, Bank appointed and statutory/RBI
inspecting auditors and extend full cooperation in carrying out of such inspection.
The Bidder will also undertake to co-operate with the RBI to carry out its supervisory
functions and objectives and will furnish all records and other information as RBI
may call for to carry our inspection and/or other functions. The Bidder is required to
facilitate the same at no additional cost and shall provide uninterrupted access to
the documents required by the auditors. Further the Bidder has to ensure
rectification of all the irregularities thus pointed out by the auditor within a given
time frame.

The Bank has right to audit the Application /Source Code by the suitable Security
Auditor.
The bidder has to ensure compliance of Information Security according to policy of

the Bank and mitigate the risk, if any, within the stipulated time without any
additional cost to Bank.
In line of above, the selected bidder shall ensure that all regulatory, Statutory, Local
Administration requirements are adhered to subsequently while undertaking
deliverable and services over the period of contract without any additional cost to
Bank.
Compliance with security best practices may be monitored by periodic

computer/information security audit performed by or on behalf of the Bank. The
periodicity of these audits will be decided at the discretion of the Bank. These audit
plan to include, but are not limited to, a review of: access and authorization
procedures, physical security controls, input/output controls, DB controls, backup
and recovery procedures, network security controls and program change controls.
To the extent that the Bank deems it necessary to carry out a program of inspection
and audit to safeguard against threats and hazards to the confidentiality, integrity,
and availability of data, the Bidder shall afford the Banks representative access to
the Bidders facilities, installations, technical resources, operations, documentation,
records, databases and personnel. The Bidder must provide the Bank access to
various monitoring and performance measurement system (both manual and
automated). The Bank has the right to get the monitoring and performance
measurement systems (both manual and automated) audited without prior
approval / notice to the bidder.
46 NOTICES
Notice or other communications given or required to be given under the contract
shall be in writing and shall be faxed/e-mailed followed by hand-delivery with
acknowledgement thereof, or transmitted by pre-paid registered post or courier.
Any notice or other communication shall be deemed to have been validly given
on date of delivery if hand delivered & if sent by registered post than on expiry of
seven days from the date of posting.
47 FORCE MAJEURE:
Force Majeure is herein defined as any cause, which is beyond the control of the
selected Bidder or the Bank as the case may be which they could not foresee or
with a reasonable amount of diligence could not have foreseen and which
substantially affect the performance of the Contract, such as:
a) Natural phenomena, including but not limited to floods, droughts,

earthquakes, epidemics,
b) Acts of any Government, including but not limited to war, declared or
undeclared, priorities, quarantines, embargoes,

c) Terrorist attacks, public unrest in work area;
Provided either party shall within ten (10) days from the occurrence of such a cause
notify the other in writing of such causes. The Bidder or the Bank shall not be liable
for delay in performing his/her obligations resulting from any Force Majeure cause
as referred to and/or defined above.
48 BIDDER INDICATION OF AUTHORZATION TO BID
Responses submitted by a Bidder to this RFP represent a firm offer to contract on

the terms and conditions described in the Bidders response. An official authorized
to commit the Bidder to the terms and conditions of the proposal must sign the
proposal. The signatory should submit a letter of authority from the company
authorizing him to sign the above bid documents on behalf of the bidder and to
discuss, correspond, sign contracts/agreement with the Bank, with regard to the
obligations under the contract. The proposal in original (hard copy) will be
accepted. No photocopy / email of the proposal will be accepted.
49 EXIT CLAUSE
The Bank may, without assigning any reasons terminate the contract(under
warranty or post warranty), in whole or in part, by giving Successful Bidder, a prior
and written notice of one month indicating its intention to terminate the Contract.
The decision of United Bank of India shall be final, conclusive and binding on
bidder(s) and shall not be questioned/ challenged by the bidder(s).
50 TERMINATION OF CONTRACT
If the Termination is on account of failure of the Vendor to perform the

obligations under this RFP contract, the Bank shall have the right to invoke the
Performance Bank Guarantee(s) given by the selected bidder.
The Bank will be entitled to terminate this Contract, without any cost to the Bank
and recover expenditure incurred by Bank, on the happening of any one or
more of the following:
a. The selected bidder commits a breach of any of the terms and conditions
of the bid.
b. The Vendor goes into liquidation voluntarily or otherwise
c. An attachment is levied or continues to be levied for a period of 7 days
upon effects of the Agreement
d. The progress regarding the execution of the order accepted by the selected
bidder is found to be unsatisfactory or delay in execution of the contract, the
Bank reserves the right to get the balance contract executed by the another

party of its choice by giving one months notice for the same . In this event, the
selected bidder is bound to make good the additional expenditure, which Bank
may have to incur in executing the balance contract. This clause is applicable,
if for any reason, the contract is cancelled.
e. If deductions on account of liquidated damages exceeds more than 10% of
the total contract price
f. Non-satisfactory performance of the selected bidder during implementation
and operation.
g. An act of omission by the Bidder, its employees, its agents, or employees of the
consortium in the performance of the services provided by this contract.
h. Failure to integrate/implement the Project as per the requirements of the
Bank as stated in this RFP.
i. Material discrepancies in the Deliverables and Services noted in the
implementation of the Project. Bank reserves the right to procure the same or
similar product from the alternate sources at the risk, cost and responsibility of
the selected bidder.
j. The average availability in 3 (three) consecutive months of all together is less
than 90%.
k. Selected bidder or its sub-contractors are found to be indulging in frauds.
l. The Bank suffers a reputation loss on account of any activity of Vendor.
51 CONSEQUENCES OF TERMINATION
Successful Bidder/Service Provider will provide all necessary assistance in ensuring a

smooth transition of services, all data to the alternate service provider identified by
the Bank in case of termination of contract due to any cause whatsoever or expiry
of the contract period, a decision not to grant any (further) extension by United
Bank of India. The bank reserves the right to impose any such obligation and
conditions and issue any clarification as may be necessary including training to
ensure an efficient transition and effective business continuity of the services which
the bidder shall be obliged to comply.
Bank will be perpetual license holder of RBIA System (Software & Hardware). The
termination hereof shall not affect any accrued right or liability of either Party nor
affect the operation of the provisions of the Contract that are expressly or by
implication intended to come into continue in force on or after such termination.
52 DISPUTE RESOLUTION MECHANISM
All dispute or differences whatsoever arising between the selected bidder and
the Bank out of or in relation to the construction, meaning and operation or effect
of the Contract, with the selected bidder, or breach thereof shall be settled
amicably. If, however, the parties are not able to resolve any dispute or

difference aforementioned amicably, the same shall be settled by arbitration in
accordance with the Rules of Arbitration of the Indian Council of Arbitration and
the award made in pursuance thereof shall be binding on the parties. The
Arbitrator/Arbitrators shall give a reasoned award.
Work under the Contract shall be continued by the selected bidder during the
arbitration proceedings unless otherwise directed in writing by the Bank unless the
matter is such that the work cannot possibly be continued until the decision of the
arbitrator or of the umpire, as the case may be, is obtained and save as those
which are otherwise explicitly provided in the Contract, no payment due or
payable by the Bank, to the bidder shall be withheld on account of the ongoing
arbitration proceedings, if any, unless it is the subject matter or one of the subject
matters thereof.
The venue of the arbitration shall be at KOLKATA, INDIA.

Annexure - I
Eligibility Bid OF System Integrator for Implementation of Risk Based Internal
Audit and Offsite Monitoring solution
RFP Ref No: 15004
ELIGIBILITY CRITERIA
Sl. Complied
Criteria Documents to be submitted
No. (Yes /No)
The bidder may be a
Government Organization /Public Relevant Document of
Sector Unit/ Registered registration. Certificate of
1 Partnership Firm/ Limited Commencement of Business
Company/ Private Limited in case of Public Ltd
Company having its Registered companies.
Office in India .
Audited Financial statements
of last three years to be
The bidder must have turnover of submitted.
INR 6Crores in each year of last In case Financial Statement
consecutive three financial years for the year 2014-15 is not
2
(2012-13, 2013-14, 2014-15) from audited, provisional Financial
Indian operations. Statements certified by a
chartered accountant
should be enclosed.
Copy of the audited

balance sheet of the
company showing the same.
Bidder should have Positive Net
In case of unaudited
worth during the last three
3 Financial Statement for the
financial years i.e. 2012-13, 2013-
year 2014-15, provisional
14 and 2014-15
Financial Statements
certified by the statutory
auditor should be enclosed
The bidder should be in

existence of IT related services
for a minimum period of 5(five )
years as on 18/06/2015 and
should have organizational
4 ability to provide complete Copy of relevant certificates.
solution for automation of
various Audits/Inspection
functions in CBS environment
encompassing Software, System
Integration, Customization,

Training etc based on industrys
best practices.
The proposed solution as a) The bidder should submit

described in RFP should have documentary proof by
been implemented successfully providing masked copy
or in the process of of Purchase Order. and
5 implementation under Core b) Performance Certificate
Banking environment in at- least as per Annexure VI
two Public/Private sector Banks where the solution is
in India having more than 500 implemented and
branches. working successfully.
The bidder should undertake

that the proposed RBIA software
conforms to up to date Undertaking letter on its
6
guidelines issued by Ministry of letterhead
Finance, Department of
Financial services, GOI.
The bidder should submit
both hard and soft copy of
The software should be modular functional and technical
and should, at the time of brochure of the solution
bidding , have the capability to being offered as
undertake other audits viz., Risk documentary proof along
Based Concurrent Audit, Risk with Declaration on
7 Based Management Audits , Off- Companys letter Head
site Monitoring , Credit Audit, IS signed by authorized
Audit, Stock Audit, Revenue person.
Audit, Special Focus Audit , etc ,
if required by the Bank. Further, the bidder should
be able to demonstrate
various modules.
The bidder should provide

The OEM/OSD or System
details of technical staff and
Integrator has a team of
officers available in India to
8 professionals having previous
implement integrate and
working experience in similar
support the proposed
projects.
solution.

The bidder should be original
equipment manufacturer
/software developer (OEM/OSD)
or their authorized
representative in India with an
authority to do
customization/up-gradation
during the period of contract Proper authorization letter
9 with the Bank. In case the bidder from the OEM/OSD to be
is a premium partner of the produced
solution and / or authorised
reseller or system integrator of
the solution offered, an
authorization letter from
manufacturer /developer of this
effect should be furnished.
Bidder should not have been

blacklisted by any PSU Bank /
IBA/RBI/Regulatory bodies during
the last five years. Self Declaration on Compnays
10 In case, Bidder Company was letter Head signed by
blacklisted previously, bidder authorized person
should provide declaration that
same is revoked on or before the
time of bid submission.
Self Declaration on Companys
The bidder should not be a NPA
11 letter Head signed by
account holder in any Banks. authorized person
One SI( System Integrator) can

12 Letter of confirmation
bid only with one OSD
If OSD is bidding directly , they

Letter of confirmation from OSD
13 cannot submit another bid with
in a case if OSD bids directly.
any SI
Authorized Signatory: __________________
Place: Name & Designation: _____________
Date: Business Address & email id:
________________

Annexure II
Authorization Letter Format for Bid Opening

(To be submitted at the time of opening of Bids)
To Date DD-MM-YYYY
Deputy General Manager (IT),
6th Floor, IT Department,
11, Hemanta Basu Sarani,
Kolkata 700001
Dear Sir,
SUB: Authorization Letter for attending the Bid Opening
REF: Your RFQ No: 15004 dated 18.06.2015
This has reference to your above RFP for Selection of Selection of System Integrator for
Implementation of Risk Based Internal Audit and Offsite Monitoring solution at United Bank of
India.
Mr./Ms./Mrs. _______________________________________ is hereby authorized to attend the bid

opening of the above RFP No.: 15004 dated 18.06.2015 on _____________ on behalf of our
organization.
The specimen signature is attested below:
Name:
_________________________________
(Specimen Signature of Representative)
__________________________________
Signature of Authorizing Authority
Name & email of Authorizing Authority

Annexure III
ORIGINAL EQUIPMENT MANUFACTURER* /ORIGINAL SOFTWARE DEVELOPERS* AUTHORIZATION

LETTER
RFP No: 15004 Dated: / /2015

Kolkata 700001
Dear Sir/Madam,
Ref.: Your RFP ref. no 15004 dated 18/06/2015 for Selection of System Integrator for
Implementation of Risk Based Internal Audit and Offsite Monitoring solution
We, M/s ..................................., , who are established and reputable Original Equipment
Manufacturers /Original Software Developers of ________________________ having factories /
development facilities at ________________(address of factory / facility) do hereby authorize M/s
___________________ (name of the Bidder) to submit a Bid and sign the contract with UNITED
BANK OF INDIA against the Bank's Request for Proposal(RFP) under reference .
We hereby extend our full guarantee and warranty for the Solution, Products and services
offered by the above agent against this Bid Invitation.
We also undertake to provide any or all of the following materials, notifications, and information
pertaining to the Products manufactured or distributed by the bidder:
(a) Such Products as the Bank may opt to purchase from the bidder, provided, that this
option shall not relieve the bidder of any warranty obligations under the Contract;
and
(b) In case the bidder is not able to perform obligations as per contract during contract
period, we shall provide the same.
(c) In the event of termination of production/development of such Products,

Solution and services:
i. Advance notification to the Bank of the pending termination, in sufficient time to

permit the Bank to procure needed requirements; and
ii. Following such termination, furnishing at no cost to the Bank, the blueprints, design
documents, operations manuals, standards, source codes and specifications of the
Products, if requested.

We duly authorize the said bidder to act on our behalf in fulfilling all obligations required as set
out in the RFP .
Yours faithfully,
(Authorized Signatory)
(Name & email-id)
(Corporate Name of OEM/OSD)
Note: This letter of authority should be on the letterhead of the OEM/OSD and should be signed
by a person competent and having the power of attorney to bind the
manufacturer/developer. The Bidder in its Bid should include it. (*-Strike out which is not
applicable)

Annexure- IV
Letter of acceptance of all Terms & Conditions (On Company letter head)
Date:
To,
Kolkata 700001
Sub: Your Tender (RFP) no 15004 dated 18/06/2015 for Selection of System Integrator for
Implementation of Risk Based Internal Audit and Offsite Monitoring solution
Dear Sir,
1. Having examined the Tender Documents including all the terms and conditions
/stipulated including Annexure(s) as contained in the RFP , the receipt of which is hereby
duly acknowledged, we, the undersigned offer to supply, deliver, implement and
maintenance of Risk Based Internal Audit and Offsite Monitoring solution as
mentioned in the Request for Proposal and the other schedules of requirements and
services for your bank in conformity with the said Tender (RFP) Documents in accordance
with the schedule of Prices indicated in the Commercial Bid and made part of this Tender.
2. If our Bid is accepted, we undertake to comply with the delivery schedule as mentioned
in the Tender Document.
3. We acknowledge having received the following addenda to the bid document:
Sr. No. Addendum No Dated
4. We agree to abide by this Tender Offer for 180 days from the last date of submission of
bid and our Offer shall remain binding on us and may be accepted by the Bank any time
before expiry of the offer.
5. This Bid, together with your written acceptance thereof and your notification of award,
shall constitute a binding Contract between us.
6. a) We undertake that in competing for and if the award is made to us, in executing the
subject Contract, we will strictly observe the laws against fraud and corruption in force in
India namely Prevention of Corruption Act 1988.
b) Commission or gratuities, if any paid or to be paid by us to agents relating to this Bid

and to Contract execution, if we are awarded the Contract are listed below.
i. Name and Address of the Agent

ii. Amount and Currency in which Commission paid / payable
iii. Purpose of payment of Commission (If commission is not paid / not
payable indicate the same here)
We agree that the Bank is not bound to accept the lowest or any Bid the Bank may
receive without assigning any reason whatsoever.
7. We certify that we have provided all the information requested by the bank in the
format requested for. We also understand that the bank has the exclusive right to reject
this offer in case the bank is of the opinion that the required information is not provided
or is provided in a different format.
8. We have never been barred/black-listed by any regulatory /statutory authority in India.
9. The prices in the bid have not been disclosed and will not be disclosed to any other
bidder of this RFP.
10. We have not induced nor attempted to induce any other bidder to submit or not
submit a bid for restricting competition.
11. We certify that the information/data/particulars furnished in our RFP are factually
correct. We also accept that in the event of any information/data/particulars proving
to be incorrect, Bank will have the right to disqualify us from the bid.
12. We confirm that all the proposed solution components are compatible and
interoperable with each other and the solution will meet the functional and technical
requirements of United Bank of India.
13. We confirm that the prices and values to be quoted by us would encompass the
complete scope of the project and we will ensure that the quality of deliverables for the
project is not affected due to any pricing pressures
14. We wish to confirm that we have back-to-back arrangements from all the OEMs/OSDs
for the sizing (including CPUs, Memory, Cache, and Hard Disk), prices and service level
commitments. We would be responsible and committed to ensure that the sizing is
adequate and service levels as required by United Bank of India are met and adhered.
In case the hardware sizing is found to be inadequate and does not meet the SLA then
the hardware upgrades, if any, will be provided without any further additional cost or
burden to United Bank of India which would be specified by us in our RFP proposals.
15. We will be the single point of contact/reference to United Bank of India. United Bank of
India will enter into agreement with us only. Our partners confirm that they are willing to
enter into back-to-back agreement that is in conformity with the deliverables and other
service/uptime commitments we make to United Bank of India as per the RFP. If
requested we will share the copy of the back-to-back agreement with our partner to
United Bank of India.
16. We hereby agree to comply with all the terms and conditions / stipulations as
contained in the said RFP and the related addendums and other documents including
the changes made to the original tender documents if any, issued by the Bank. The
Bank is not bound by any other extraneous matters or deviations, even if mentioned by

us elsewhere either in our proposal or any subsequent deviations sought by us, whether
orally or in writing, and the Banks decision not to accept any such extraneous
conditions and deviations will be final and binding on us.
17. The details of the Application Amount / EMD are as follows:
Particulars DD No/BG No Amount Issuing Bank &

(`
`) Branch
Application
Amount
EMD
Dated this..by .2015
Authorised Signatory
(Name: Contact Person, Phone No., Fax, E-mail)
(This letter should be on the letterhead of the Bidder duly signed by an authorized signatory)
ANNEXURE - V
LIST OF MAJOR CUSTOMERS OF Implementation RBIA Software and Offsite Monitoring AND
REFERENCES
S No. Name and Name, Brief Scope of number of Attach

complete Postal Designation, work branches/users reference
Address of the Telephone, Fax, in the system Letter
Customer Telex Nos., e-mail
address of the
contact person
1 2 3 4 5 6
(Enclose necessary documentary proof)

* Provide Information in respect of at least 3 major customers who fulfill the qualification Criteria.
References may be enclosed from the customers from the above.

Annexure VI
Performance Certificate
(On the letterhead of Bank where software is already implemented)
(To be signed by an Official of rank not less than Deputy General Manager or equivalent and
date of certificate not earlier to the date of publication of RFP)
TO WHOMSOEVER IT MAY CONCERN
Date : / /2015
Dear Sir,
Reg: Implementation of Risk Based Internal Audit software and Offsite

Monitoring solution by M/s _____________________ in our Bank
We hereby certify that M/s ________________________ (Name and Address) have

implemented the Risk Based Internal Audit software and Offsite Monitoring
solution across all branches of our Bank. The software solution is live since
___/____/20___ . In addition to the Risk Based Internal Audit Software,
M/s.______________________________ has also successfully implemented the
following audit modules,
1)
2)
3)
4)
5)
6)
The performance of the solution in totality is satisfactory.
Signature
Name & email of Signatory
Designation:

Annexure-VII
A. Bidders General Information with respect to Tender No 15004 of Selection of System
Integrator for Implementation of Risk Based Internal Auditor and Offsite Monitoring solution for
Sr. Parameters Information to be filled by the Bidder

no
1 Name of the Bidder
2 Constitution of the bidder, i.e.,
Private/Public Limited Company,
Partnership, Sole Proprietorship or
any other type
3 Date of incorporation & Date of
commencement of business (in case
of public ltd companies)
4 Corporate Office Address
5 Kolkata Office Address
6 Name of Director(s)/ Partner(s)/
Proprietor, as applicable
7 Name(s) of Authorized Executive(s)
8 Phone No(s)
9 Fax No.(s)
10 Email
11 Nature of Business
12 Details of Organizational Structure
During During During
FY2013-14 FY 2014-15 FY 2014-15
13 Paid-up capital
14 Tangible Net worth (Excluding
revaluation reserve)
15 Net sales of the company as a
whole
16 Out of above Net sales ,Net sales
from services
17 Gross Profit
18 Turn Over (Rs. In crore)
19 Net Profit after Tax (Rs. In crore)
Summary of Financial Position and working results
20 Growth in Operations (%)

21 Growth in profitability (%)
22 No of Support Center
23 Software Model and Version

proposed to be supplied
24 Major change in Management in
last three years
25 Eligibility criteria Documents
N.B. Enclose copies of Audited Balance Sheet along with enclosures
B. Product Information with respect to Tender No 15004 of United Bank of India
Sr no Parameters Details
1. Name of Application &
version
2. Product Details
3 Work Flow of the solution Separate sheet giving details to be
attached
C. Two Reference Sites Details with respect to Tender no 15004 of United Bank of India
Sr no Information required Details

1. Project Name
2. Location
3. Client Name
4. Client address
5. Client Contact/reference
Address
Telephone
Fax
Mobile
Email
6 Project Started on
(month/Year)
7 Project Elapsed Time
(months)
8 Man-months effort

9 Name of
a. Project Director
b. Project Manager
c. Project Leader
10 Project Details
a. Hardware installed
b. Operating System
c. Application Software
d. Network Topology
e. Programming language
f. Middleware
g. Security features
I. Maintenance & support
11 Implementation time taken
12 Test Run Date
13 Go live date for pilot
14 Go live date for all offices
15 Number of Branches /offices
using software
16 Modules used at Head office
17 Modules used at
Branches/Offices
18 Total Number of concurrent
users
19 Maximum number of concurrent
user in one branch/office other
than HO.
Authorized Signatory of Bidder:

Name & email id
Designation
Place
Date

Annexure - VIII
Bidder Authenticity Certificate
Sub: Undertaking of Authenticity for Solutions Supplies
Ref: Your RFP No: 15004 dated 18.06.2015
With reference to the Solutions being supplied /quoted to you vide our RFP no: 15004 dated
18.06.2015
We hereby undertake that all the components/parts/assembly/software used in the solutions

under the above like Hard disk, Monitors, Memory etc shall be original new components/parts/
assembly /software only from respective OEMs of the products and that no
refurbished/duplicate/ second hand components/parts/ assembly / software are being used or
shall be used.
We also undertake that in respect of licensed operating system if asked for by you in the
purchase order, the same shall be supplied along with the authorized license certificate (eg.
Product Keys on Certification of Authenticity in case of Microsoft Windows Operating System)
and also that it shall be sourced from the authorized source (eg. Authorized Microsoft Channel
in case of Microsoft Operating System).
Should you require, we hereby undertake to produce the certificate from our OEM supplier in
support of above undertaking at the time of delivery/installation. It will be our responsibility to
produce such letters from our OEM suppliers at the time of delivery or within a reasonable time.
In case of default and we are unable to comply with above at the time of delivery or during
installation, for the IT Hardware/Software already billed, we agree to take back the Desktops
and Servers without demur, if already supplied and return the money if any paid to us by you in
this regard.
We ________________________________________(system OEM name) also take full responsibility of

both Parts & Service SLA as per the content even if there is any defect by our authorized Service
Centre/ Reseller/SI etc.
Authorized Signatory
Name & email id:
Designation:
Place Date

Annexure IX
(Tender offer forwarding letter)
Date: ____________
Kolkata 700001
Dear Sir,
Sub: Your RFP for Selection of System Integrator for Implementation of Risk Based Internal
Audit and Offsite Monitoring solution Ref No. 15004 dated 18.06.2015
With reference to the above RFP, having examined and understood the instructions including all
annexure, terms and conditions forming part of the Bid, we hereby enclose our offer for Selection of
System Integrator for Implementation of Risk Based Internal Audit and Offsite Monitoring solution as
mentioned in the RFP document forming Eligibility, Technical as well as Commercial Bids being parts of the
above referred Bid.
In the event of acceptance of our Eligibility, Technical as well as Commercial Bids by the bank we
undertake to commence Supply, Customization, Installation, and maintenance of Risk Based Internal
Audit and Offsite Monitoring solution .
In the event of our selection by the bank for undertaking for Implementation of Risk Based Internal Audit
and Offsite Monitoring solution, we will submit a Performance Bank Guarantee (PBG) for a sum equivalent
to 10% of the TCO, for the period of warranty and AMC/ATS effective from the date of agreement in
favour of United Bank of India as stated in RFP. In case of the expiry of PBG within this period, we shall
furnish a fresh PBG.
We agree to abide by the terms and conditions of this tender offer till 180 days from the date of
commercial bid opening and our offer shall remain binding upon us which may be accepted by the Bank
any time before expiry of 180 days.
Until a formal contract is executed, this tender offer, together with the Banks written acceptance thereof
and Banks notification of award, shall constitute a binding contract between us.
We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive.
Further, we understand that the Bank may reject any or all of the offers, without assigning any reason
thereof.
We enclose the following Demand Drafts/Bank Guarantee favoring United Bank of India payable at
Kolkata:
Particulars DD/BG No Amount Issuing Bank and Branch

(`
`)
Application
Amount
EMD
Dated this day of 2015
Signature: _______
(In the Capacity of) ________________
Duly authorized to sign the tender offer for and on behalf of

Annexure - X
TECHNICAL BID
(RFP Ref No 15004 dated 18/06/2015)
Comply- Chart
Technical Requirement:
Sl. Technical Requirements Bidder Remarks
No. Response
A /C/W
1 User Interface
1.1 The system should provide a consistent and easy to use
graphical user interface
1.2 The system should be capable of interfacing with mail clients
(Lotus Note server) to generate notifications/alert and auto
mailers.
1.3 The system should provide the facility to upload/download
data to/from peripheral systems to be provided as and when
required
1.4 The system should provide userfriendly design, short-cuts,
smart tags and other productivity features
The software solution should integrate with the CBS software
Finacle.
The software should also have bi-directional interface with
other Business Solutions like MIS, CRISMAC, Online Voucher
Checking System (OVCS), RTGS & NEFT, and Locker
Maintenance etc
1.5 The system should support configurable graphical display of
figures and analysis
1.6 System should provide users with the option to print, i.e. print to
files of various formats, print to printer etc.
1.7 The functionalities should be menu driven. The menu structure
of the system should be standard
1.8 The system should provide help menu facility which is context
sensitive at field, screen etc.
1.9 The system should have a flat file import and export
functionality to import and export transaction data and/or
static data in any of the following formats but not limited to:
Microsoft Excel Format (.XLS)
Comma separated values (.CSV)
Text file (.TXT)
Microsoft Word (.DOC)
Adobe Reader (.PDF)
ASCII (Flat File)
Web Page(.HTML)

Extended Markup Language(.XML)
1.10 The system should provide intelligible edit error messaging to
assist correction and re-entry of data
1.11 The system should generate intelligent error messages based
on pre-defined parameters.
The system should have online /offline facility and offsite
monitoring.
The offline facility should be provided to upload the audit work
done by the auditor during and after office hours. Auditor
should have facility to save the work done on local PC/
Laptop/tablet to upload the same to the system later on when
system shall be available to him/her at branch/office
1.12 The solution should work seamlessly throughout the Bank
Branches and offices including present and future
branches/offices
The solution should have the provision for uploading the Banks
updated guidelines/circulars/manuals from where the user
can refer for easy and ready reference.
Introduction of various checklists/generation of reports to
scrutinize, analyze , make observation and report to top
management
The proposed software should be able to input and use data,
either using an interface or directly from the different sources
of the bank
Application should run with all existing web browser i.e.
Internet Explorer, Mozilla Firefox, Google Chrome etc where
clients should be able to connect to the server through URL
Sending alerts through SMS/emails to users at different levels

at the time of generation , reminders for non compliance, on
escalation of pending items to various higher levels , critical
issues, periodical pending status etc
For attaching documents of evidence (wherever required) in
soft form to the compliance submitted
The system should be capable of capturing legacy data i.e.
historical data about previously conducted inspections of
previous branches/ auditee units
Data analysis like classification, ageing , stratification etc
Dash Board
Accessibility 500 Concurrent users
2 System Architecture
2.1 The solution should be in web based technology
Design the requisite Database structure and Data modeling
Highly scalable architecture

Parameterised review options to define set of rules as & when

required
Facility to define workflow as per the rules stipulated by the
Bank
The solution should have capability to generate the log of
each activity as required to Bank and the log should be able
to integrate with any SIEM (Security Information and Event
Management) solution. (At present Bank is using Arcsight 5 & 6)
Running on all kind of connectivity like VSAT, Leased Line etc
Availability of full audit trail of all operation by the users
The software developed or customized should follow a

standard development process to ensure that it meets
functional, security, performance & regulatory requirements
of the Bank
2.2 The system should provide for capture and utilization of
static/dynamic data associated with counterparties, products,
accounts, etc, from the existing applications in the Bank such
as Core Banking Software, Treasury systems etc.
The Application & Database should be sized for Active-Passive
cluster at DC so that application /database can fall back on
each other.
Availability and performance measurement
2.3 System should be able to Extract, Transform and Load data

from the source systems
2.4 The system architecture should be modular; separate modules
of the system should run independently
3 Data Archiving Back up & Recovery
3.1 System should support archiving of data that are beyond a
specified time horizon, to prevent long term speed concerns.
3.2 The system should allow have a dayend backup process
3.3 The system should also have recovery features in case of
system failures
3.4 Back-up should be possible in external media (CD, tapes,
DVD) for offsite storage
3.5 System should support archiving of data that are beyond a
specified time horizon with facility to parameterize
3.6 Export of data to secondary storage device should be
supported by the system without downtime.
3.7 System should support data retrieval from the specified
archives. The archival and retrieval programs should facilitate
easier analysis of old data.
3.8 The system should generate error logs if the calculation fails
during time of data processing
3.9 The error logs should be descriptive enough to allow
traceability of the data/function error to the most granular
level

3.10 The solution should have suitable Business Continuity Plan and
structure to achieve solution availability.
4 Security management
4.1 The system should provide for user profiles to be controlled by
a specific administrator
4.2 System access should be permitted only through password
verification with all user IDs being unique
4.3 Addition of new software features should be allowed only
through a properly revised upgrade and data migration
method. Proper Change Management System should be
followed
4.4 The system should have the ability to provide or restrict access
privileges based upon hierarchy and multiple criteria
4.5 The system should allow for setting of each user profile from
front end screens. User privileges to be defined on need to
know basis.
4.6 Standard password management features should be
configurable as per Bank's policies.
4.7 System should provide for creation, deletion and modification
of users, upgrades of users and data access rights
4.8 User id and login should determine level of access to data e.g.
read/view data, print data, write/modify data, delete data
etc.
4.9 There should be a maker-checker facility for key functions in
the system
4.10 System should allow data access to users only through screens
4.11 The system should maintain the audit trail with details like user
id, date & time etc.
4.12 The audit trail should be at the granular level, and track the
user across each activity
4.13 The system should have the ability to store and track all system
events, including corrections and cancellations by multiple
criteria
The system should comply to Information Security standard as
per the policy of the Bank and mitigate the risk, if any, within
the stipulated time without any additional cost to Bank.
5 OFFSITE MONITORING AND MIS
5.1 The system should provide all necessary regulatory reports
pertaining to Banks as required by the Bank
5.2 System should provide various other reports in the formats to
be provided by the Bank.
5.3 The reporting functionality and types of reports should be
structured for Strategic Business Units, Senior Management and
Board of Directors
5.4 The system should allow users to present outputs from reports in
the form of graphs, charts and other graphic representation in
a user friendly set up

5.5 The system should be flexible in allowing users to specify the
exact layout of the required report including selection of data
fields, location of data fields, header, footer, page numbering,
title etc. No additional technical effort should be required to
develop reports by the end user.
5.6 The system should allow reports to be exported into Microsoft
Excel, Adobe PDF format and other databases
5.7 The system should allow users to print reports directly from the
system
5.8 The system should allow users to save reports to a disc in a non
editable as well as an editable format
5.9 The system should generate reports in various types of files
5.10 Archiving of reports should be possible in a predefined format
to facilitate ease of retrieval
5.11 The proposed software should generate system generated
MIS(Management Information System) reports
5.12 MIS reports may be of Daily, Weekly, Monthly, Quarterly
frequency as per discretion of the Bank
5.13 Automatically forwarding/sending e-mails to concerned
authority.
5.14 The system should keep a track of reports generated, sent,
acknowledged, complied, kept pending for compliance, etc.
for monitoring on a regular and continuous basis by the Bank.
Monitoring of critical and pending issues, generation of various
MIS Reports and analysis thereof
6 Hardware
6.1 The Vendor should size for adequate hardware. Hardware
requirement to meet present and future needs (next 5 years)
of the Bank
6.2 All the components within the server should be hot swappable
and should incur no downtime due to component failure
6.3 Redundant and Scalable.
6.4 Storage
6.5 All the core servers suggested should have dual power
supplies. In case of failure of one power supply, the second
power supply should be able to take the full load without
causing any interruption in services
6.6 Yearly preventive maintenance
The bidder has to ensure compliance of Information Security
according to the policy of the Bank and mitigate the risk, if
any, within the stipulated time without any additional cost to
Bank
6.7 Threshold Limit for Utilization of Resources (CPU, Memory etc.)
6.9 The requisite Database structure and Data modeling
6.10 Data Extraction procedure & Cleansing
6.11 workflow automation

6.12 Incorporating the Banks updated
guidelines/circulars/manuals from where the user can refer for
easy and ready reference.
6.13 The checklists and reports to scrutinize, analyze , make
observation and the reporting to top management
7 Others
7.1 In case any hardware/software offered reach /End of
Life(EoL)/End of Support (EOS) during the contract period
based on a decision by the Original Equipment Manufacturer
(OEM)/ Original Software Developer(OSD), the bidder will
supply such upgraded hardware/software component to the
Bank at no extra cost
7.2 The vendor has to make necessary changes to the software
implemented as and when changes are required by
GoI/RBI/IBA /Bank from time to time at no additional cost to
Bank
7.3 The License for the proposed solution provided should be
Enterprise without any constraint on number of Branches/
Offices or users etc
7.4 The supplied software is legal version and no pirated software
should be supplied to the Bank
7.5 Customization of Software as per the Banks requirement
Functional Requirements:
Note: A =Available, C=Customizable, W = Work Around Solution

Sl Functional Requirements Bidder Remarks
Response
A /C/W
1.1 Complete Inspection Cycle and Historical Data maintenance
1.2 The system should store the ratings
1.3 Letter & Report Generation
1.4 The system should store the status regarding various inspection
reports such as open, closed, partial rectification, closed with
open items.
1.5 Automation of planning, scheduling, execution, compliance
management and closure of audits.
1.6 Automatic generation of risk matrix and suggested audit
frequency as per Banks Policy
1.7 Business Risk is based on quantitative
1.8 Control Risk is calculated as per onsite audit process in the
application
1.9 Generation of Inspection plan and Inspection scheduling
1.10 Availability of persisting irregularities to the internal auditor
1.11 Intimation of days observations to authorized official/s of the
branch for initiation of spot rectification

1.12 Provision for Inspection report closure and Inspection file
closure as per Banks norms.
1.13 Display of Irregularity Points with Inspectors comments, branch
reply, spot rectification details with date etc., for the
authorized Officers at RO/HO to decide to close any
inspection or to raise follow up query against any of the point.
1.14 User friendly menu for the authorized user at Branch to access
the Inspection file for branch reply and automatic display of
points with Inspectors comments, spot rectification details,
follow-up query etc., enabling Branch to key in their point wise
reply.
1.15 Availability of the cumulative reports for each user (For Branch
Branch reply report, For RO-point wise compliance report, for
HO-overall status report showing stage wise (First action Taken
Report, Final Action Taken Report) status with display of
compliance percentage.
1.16 Dynamic submission of audit observation which should be
available to auditee, controller and Inspection department
1.17 On submission of audit report, all irregularities should be
available for all levels including auditee compliance,
controller recommendation for closure / waiver / pending
1.18 The compliance escalation should be dynamic with proper
indications to the concern users through e-mail / SMS etc. till
final acceptance from the closure authority
1.19 The software should enable/aid the Bank in recognizing and
evaluating the control environment in various areas and Gaps,
if any, in control mechanism which might lead to frauds,
identification of fraud prone areas
evaluating Variation, if any, in the assessment of risks under the
audit plan vis--vis the risk based internal audit.
evaluating Identifying potential inherent Business Risks and
Control Risks and undertaking follow up reviews to monitor the
action taken thereon.
1.22 The system should allow any number of auditors to be tagged
to each audit unit for the purpose of audit
1.23 The system should be able to allot man-days as per users
requirement
1.24 There should be a provision to allocate marks in absolute terms
or infractions and the Bank should be able to modify it at any
point of time
1.25 The system should generate e-mail/letter reminders to the
Audit units/ROs to this effect.
1.26 The offered software solution shall be able to accommodate
functionality of audit at the Branches, Regional Offices,
Regional Inspection Units, which are reporting to Audit &
Inspection department, Head Office

1.27 System shall maintain and update the branch profile i.e.
category, risk profile, Forex authorised, manpower position,
etc.(Indicative reports are given in RFP))
1.28 The Bank should be able to create any types of Inspection with
suitable check list as per changing needs/ requirements. Any
changes in format or check list should be easily available in
the soft ware
1.29 Incorporation of maker/checker flow wherever required by the
Bank
1.30 Secured user administration in the application. Access and
permission to each user to be confined strictly to the
respective roles, as defined by the Bank
1.31 Provision for Adhoc Inspection
1.32 The proposed software should be scalable to cover audit
areas like Concurrent Audit, Information System Audit, Credit
Audit, etc
1.33 Provision to downgrade/upgrade the branch
efficiency/control risk status at HO/RO level and generation of
log history for the same
1.34 Documents upload Facility, so that authorized user can float
confidential documents like Special Reports/Investigation
Reports etc.,
1.35 Inspection scheduling based on the availability of Inspectors
and the Banks audit plan. Assignment of audit by a team of
Inspectors can be done through the application.
1.36 Maintenance of Inspectors panel
1.37 The application should have facility to generate Executive
Summary ( an indicative list is given in RFP) instantly once the
Inspection Report is released by the Inspector for onward
submission to Competent Authority
1.38 Automatic calculation of man days taken for inspection
against man days allotted
1.39 Any report on any irregularity/risk status or branch efficiency
on any operational area in respect of any of the previous
Inspection of any Branch should be instantly generated.
1.40 The points not recommended by RO for closure and the points
not closed by Head Office will be available for recording
further replies in the cycle
1.41 Instant Generation of Risk Assessment Matrix, trend analysis
report after branch inspection. This can be generated
operational area-wise under Business Risk/Control Risk
Classifications.
1.42 The solution should facilitate work flow automation. The report
submitted by the Inspectors has to be available to the
branches to submit rectification. The rectifications submitted
by the branches have to go to Regional Offices who will
scrutinize whether the replies are satisfactory. Where the replies
are satisfactory pending items have to be square off by the
system

1.43 Data archival: The system should store all the documents,
processes related to audit in one place and is accessible from
anywhere, anytime
1.44 Monitoring of critical and pending issues ,
1.45 Dash board with drill down and analysis of the data
1.49 Automated data extraction from various systems available
with the bank
1.50 The proposed software should enable pre-configured
templates relating to Business Risks and Control Risks and
generate Risk Matrix, Reports and Statements etc
1.51 Risk assessment by the software should not only indicate
the level of risk as , Extremely High, Very High, High ,Medium
and Low but also the trend of risk in terms of increasing,
decreasing or stable
1.52 The solution should be web based with all User Friendly and
Security features viz. Audit Trails, Access Controls, Password
controls and Report Extraction Control etc. in line with such
policy of the Bank
1.53 Users should be able to designate clear roles and
responsibilities to team members
1.54 There should also be a mechanism/mode of communication
in place for all team members to receive consistent
communication
1.55 Users should be able to designate and define project teams to
specific projects, using the software
1.56 The software should have a mechanism/mode of
communication in place for all team members to receive
consistent communication
1.57 The proposed software should be able to identify and keep
track of all auditable units/branches of the bank
1.58 Proposed software should keep a track of and proper record
of major exceptions, in order to examine the effectiveness of
the control framework.
1.59 Immediately after finalization of RBIA by the Internal Inspector,
the Inspection report showing complete and detailed
deficiency, account wise as far as possible should be issued to
Audit unit/RIU/Regional Office/ HO as required.
The proposed software should be able to address following
dimensions:-
i. Pre-audit requisites for auditor
ii. Indexing of product, services, processes
v. Implementation of Audit plan based on risk level
1.60 The software should enable the Bank to prepare a Risk Audit
Matrix which would be based on the magnitude and
frequency of risk guided by Basant Seth committee report.
Preparation of the Risk Audit Matrix to enable the bank for
moving towards the Advanced Measurement Approach
under Basel II and Basel III.

Training
1.61 Complete and comprehensive training is to be provided to

bank's project team & user team and must cover both
classroom and hands on types of training including
Application/Database Software design, system architecture
& maintenance.
1.62 Necessary training material and documents must be provided
to the participants
1.63 Complete and comprehensive training for Banks IT and
Inspection Department before UAT
1.64 Training for Banks user and field Inspectors in different

batches at least once in a year at Staff Training Colleges of
the Bank
1.65 Module wise job cards to be provided to trainee (both hard
& soft copies) along with accounting entry illustrations for
each type of transactions, including relevant system
generated transactions.
Available and Scalable Modules with Online & Offline mode :
1.66 Risk Based Concurrent Audit Module
1.67 Revenue Audit Module
1.68 Currency Chest inspection Module
1.69 Management Audit (Corporate Governance Review) of
RO/HO Module
1.70 Information System Audit Module
1.71 Statutory Audit Module
1.72 Forensic Audit Module
1.73 Compliance Audit Module
1.74 Special Audit Module
1.75 Stock Audit Module
1.76 Snap Audit Module
1.77 Audit of Service Support Branch Module
1.78 Annual Financial Inspection (RBI Inspection) Module
1.79 Offsite Monitoring Module
1.80 Risk Base Supervision Module
2 Transaction testing under Risk Based Internal Audit shall
comprise , inter alia,
a. Compliance of KYC guidelines.
b. Equitable Mortgage.
c. Insurance of Primary and Collaterals
d. Loan Documentation and related issues & Pre sanction

Inspection / site verification.
e. All areas of revenue leakage.
f. Stock audit, credit audit and legal audit of all eligible

accounts

g. Fraud prone areas, new accounts having high value

transactions closed within 6 months from the date of
opening
h. Creation/modification of charge
i. Working Expenses more than 5000/- per occasion
j. All operations in suspense accounts & All operations in

inoperative accounts
Authorized Signatory:
__________________
Place: Name & mail id:
______________________________
Date: Business Address with contact no &
mail id : ____________________

Annexure- XI
A. Details of Hardware and Operating System Requirement
The Bidder must specify complete details of Hardware and other systems
required for successful implementation of the offered Solution, in the following format .
(Vendor has to provide all the required licenses as per scope of RFP.)
Sr. Module/ Item Module Description Requirement Quantity

No.
1 Hardware
2 Operating System licenses
(Windows or any other)
3 Database licenses
4 Third party utilities
5 Any other requirement
Note:
1. Please mention Make / Model (if any), type and number of processors, Memory,
bus speed, hard disk & Operating System number of users, license type, version
etc.
2. Detailed Bill of Materials (Line item wise mentioning technical specifications) to
be submitted for all the above modules.
3. Detailed Technical sheets of the above modules to be submitted.
4. Bidder to also provide detailed specifications for replication methodology for DR
site.
B. Hardware & Infrastructure Configuration for the Proposed Solution
Configuration for the hardware and other infrastructure components required for
the proposed solution should be provided in the table below. It is important for the
bidder to provide the details with a view for five years. It should also provide the
details for the deployment of each component in a phased manner aligned
with the expected volume growth. More over hardware provided for Test,
development, UAT and production purpose should be of same size as that of provided
for DC.

Sl. Components Proposed Configuration Justification

No.
I. Application Servers
1 Data Center Application Servers

CPU
Memory
Hard disk
Network Interface Cards
Mother board
Operating System
Other Components
II. Database Servers
3 Data Center database Servers

CPU
Memory
Hard disk
Mother board
Operating System
Other Components
III. Test & Development /UAT Server

Test & Development
5 Servers
CPU
Memory
Hard disk
Mother board
Operating System
Other Components
IV. Storage Solution

6 Storage Area Network

SANModules
Disk Arrays
(Including the raw size
Provide complete technical
details of the
p r o p o s e d solution.)
Other Components
SAN Switch
Tape Library
Drives
Tapes
Other Components
Backup Server
CPU
Memory
Hard disk
Mother board
Operating System
Any Other Components
V. RDBMS Details
RDBMS Licenses
7 Name and Version of the
RDBMS
Licensing Mode
(Processor Based / Server Based /
Others)
No of Units
License Mode
Server Requirement
(Application / Database)
Signature of Authorized Signatory
Note: To be submitted on letter head address to DGM (IT) signed by authorized

signatory with Name and mail-id.

Annexure-XII
BANK GUARANTEE FORMAT FOR BID SECURITY (EMD)
TO,
-----------------,
Whereas ____________________ having its registered office at ________________________________

(hereinafter called the Bidder) has to submit its bid dated ___________ for the Selection of
System Integrator for Implementation of Risk Based Internal Audit and Offsite Monitoring solution
as specified in ,against Tender (RFP) Reference No. 15004 dated 18/06/2015 ( hereinafter called
the Tender)
KNOW ALL MEN by these presents that we _______________________ having our Corporate Office
at _______________ ( hereinafter called the Bank) are bound to United Bank of India, (
hereinafter called The Purchaser) in the sum of Rs._________ ( Rupees ____________________
only ) for which payment well and truly to be made to the Purchaser, the Bank binds itself, its
successors and assigns by these presents.
The Earnest Money Deposit for which this guarantee is given is liable to be enforced/invoked:
1. If the Bidder withdraws their Bid during the period of Bid validity specified in the Tender:
OR
2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during
the period of Bid validity -
a. Fails or refuse to execute the Contract or the Agreement/Forms as required OR
b. Fails or refuse to furnish the Performance Guarantee, in accordance with the
instruction to Bidder OR
c. Fails to comply with the terms and conditions contained in the tender
document, if the contract is awarded
We, ____________________________________________________ under take to pay to the Purchaser

up to an amount of Rs.___________(Rupees ______________________ only) upon receipt of its first
written demand, without the Purchaser having to substantiate its demand, provided that in its
demand the Purchaser will note that the amount claimed by it is due to it owing to the
occurrence of anyone or both of two conditions specifying occurred condition or conditions.
Notwithstanding anything contained hereinabove;
1. Our liability under this Bank Guarantee shall not exceed Rs.__________ (Rupees
_______________________ only)
2. This Bank Guarantee shall be valid up to ___________
3. We are liable to pay the guaranteed amount or any part thereof under this Bank
Guarantee only and only if you serve upon us a written claim or demand on or before
___________. After which the bank shall be discharged from its liabilities.
Date this -------------------- day of ------------------ 2015 at ----------
For and on behalf of --------------------------.

sd/- -----------------------------------------
Note: This guarantee will require stamp duty as applicable and shall be signed by the
official whose signature and authority shall be verified.

Annexure-XIII
PERFORMANCE BANK GUARANTEE
TO,
-----------------,
In consideration of M/s United Bank of India having Registered Office at United Tower,
11, Hemanta Basu Sarani, Kolkata-700001 (hereinafter referred to as Purchaser, which
expression shall, unless repugnant to the context or meaning thereof, shall mean and
include, its successors and assigns) having agreed to Selection of System Integrator for
Implementation of Risk Based Internal Audit and Offsite Monitoring solution (hereinafter
referred to as Goods) from M/s ----------------------------- (hereinafter referred to as
Contractor, which expression shall, unless repugnant to the context or meaning
thereof, shall mean and include, its successors and assigns) on the terms and
conditions contained in their Request for Proposal bearing reference number
dated (hereinafter referred to as the RFP) and accordingly the contractor
and the Purchaser have entered into Agreement/Purchase Order bearing reference
No------- dt.------------ (hereinafter referred to as the Contract) subject to the
contractor furnishing a Bank Guarantee to the purchaser as to the due performance
of the Goods, as per the terms and conditions of the said contract, to be supplied by
the contractor and also guaranteeing the maintenance and support, by the
contractor, of the Goods as per the terms and conditions of the said contract;
1) We, --------------------------- (Bank) (hereinafter called the Bank, which expression shall,
unless repugnant to the context or meaning thereof, shall mean and include, its
successors and assigns), in consideration of the premises and at the request of the
contractor, do hereby guarantee and undertake to pay to the purchaser, forthwith on
mere demand and without any demur, at any time upto --------------------- any money or
moneys not exceeding a total sum of Rs---------(Rupees-----------only) as may be claimed
by the purchaser to be due from the contractor by way of loss or damage caused to
or would be caused to or suffered by the purchaser by reason of failure of Goods to
perform as per the said contract, and also failure of the contractor to maintain the
Goods as per the terms and conditions of the said contract.
2) Notwithstanding anything to the contrary, the decision of the purchaser as to

whether Goods has failed to perform as per the said contract, and also as to whether
the contractor has failed to maintain the Goods as per the terms and conditions of the
said contract will be final and binding on the Bank and the Bank shall not be entitled to
ask the purchaser to establish its claim or claims under this Guarantee but shall pay the
same to the purchaser forthwith on mere demand without any demur, reservation,
recourse, contest or protest and/or without any reference to the contractor. Any such
demand made by the purchaser on the Bank shall be conclusive and binding
notwithstanding any difference between the purchaser and the contractor or any
dispute pending before any Court, Tribunal, Arbitrator or any other authority.

3) This Guarantee shall expire on -----------------; without prejudice to the purchasers
claim or claims demanded from or otherwise notified to the Bank in writing on or
before the said date i.e. --------- (this date should be date of expiry of Guarantee).
4) The Bank further undertakes not to revoke this Guarantee during its currency except
with the previous consent of the purchaser in writing and this Guarantee shall continue
to be enforceable till the aforesaid date of expiry or the last date of the extended
period of expiry of Guarantee agreed upon by all the parties to this Guarantee, as the
case may be, unless during the currency of this Guarantee all the dues of the
purchaser under or by virtue of the said contract have been duly paid and its claims
satisfied or discharged or the purchaser certifies that the terms and conditions of the
said contract have been fully carried out by the contractor and accordingly
discharges the Guarantee.
5) In order to give full effect to the Guarantee herein contained you shall be entitled to
act as if we are your principal debtors in respect of all your claims against the
contractor hereby Guaranteed by us as aforesaid and we hereby expressly waive all
our rights of surety ship and other rights if any which are in any way inconsistent with
the above or any other provisions of this Guarantee.
6) The Bank agrees with the purchaser that the purchaser shall have the fullest liberty
without affecting in any manner the Banks obligations under this Guarantee to extend
the time of performance by the contractor from time to time or to postpone for any
time or from time to time any of the rights or powers exercisable by the purchaser
against the contractor and either to enforce or forbear to enforce any of the terms
and conditions of the said contract, and the Bank shall not be released from its liability
for the reasons of any such extensions being granted to the contractor for any
forbearance, act or omission on the part of the purchaser or any other indulgence
shown by the purchaser or by any other matter or thing whatsoever which under the
law relating to sureties would, but for this provision have the effect of so relieving the
Bank.
7) The Guarantee shall not be affected by any change in the constitution of the
contractor or the Bank nor shall it be affected by any change in the constitution of the
purchaser by any amalgamation or absorption or with the contractor, Bank or the
purchaser, but will ensure for and be available to and enforceable by the absorbing or
amalgamated company or concern.
8) This guarantee and the powers and provisions herein contained are in addition to
and not by way of limitation or in substitution of any other guarantee or guarantees
heretofore issued by us (whether singly or jointly with other banks) on behalf of the
contractor heretofore mentioned for the same contract referred to heretofore and
also for the same purpose for which this guarantee is issued, and now existing
uncancelled and we further mention that this guarantee is not intended to and shall
not revoke or limit such guarantee or guarantees heretofore issued by us on behalf of
the contractor heretofore mentioned for the same contract referred to heretofore and
for the same purpose for which this guarantee is issued.

9) Any notice by way of demand or otherwise under this guarantee may be sent by
special courier, fax or registered post to our local address as mentioned in this
guarantee.
10) Notwithstanding anything contained herein above:-
i) The Banks overall liability under this Bank Guarantee shall not exceed
Rs--------(Rupees---------only);
ii) This Bank Guarantee shall be valid up to ---------------------- plus 6 months
claim period (i.e. upto ..); and
iii) The Bank is liable to pay the Guaranteed amount or any part thereof
under this Bank Guarantee only and only if __________ serves the Bank
claim or demand on or before -----------------(date of expiry of
Guarantee).
11) The Bank has power to issue this Guarantee under the statute/constitution and the
undersigned has full power to sign this Guarantee on behalf of the Bank.
Date this -------------------- day of ------------------ 2015 at ----------
For and on behalf of -------------------------- Bank.

sd/- --------------------------------------
(NB : This guarantee will require stamp duty as applicable and shall be signed by the official
whose signature and authority shall be verified).

Annexure- XIV
NON-DISCLOSURE AGREEMENT
THIS AGREEMENT made and entered into at ........ on this ..day 2015 between
United Bank of India , a body corporate constituted under the Banking Companies
(Acquisition & Transfer of Undertakings) Act 1970, having its Head Office at 11,
Hemanta Basu Sarani, Kolkata 700001, hereinafter called the BANK which term shall
wherever the context so require includes its successors and assigns
AND
.a company incorporated under the Companies Act 1956 with its registered
office at . and its local office at .. hereinafter
called the COMPANY which term shall wherever the context so require includes its
successors and assigns, WITNESSETH:
WHEREAS
The Bank is interalia engaged in the business of banking and in the course of such
business activity intend to appoint System Integrator for Implementation of Risk Based
Internal Audit and Offsite Monitoring solution.
The parties intend to engage in discussions and negotiations concerning establishment

of business relationship between themselves. In the course of discussions and
negotiations, it is anticipated that the parties may disclose or deliver to the other
certain or some of its trade secrets or confidential or proprietary information for the
purpose of business relationship.
NOW THERFORE THIS AGREEMENT WITNESSETH and it is hereby agreed by and between
the parties hereto as follows:
1. Confidential information:
Confidential information means all information disclosed/furnished by either party to

another party in connection with the business transacted/ to be transacted between
the parties. Confidential information shall include any copy, abstract, extract, sample,
note or module thereof and electronic material or records.
The Company may use the information solely for and in connection with the purpose
the information was conveyed.
2. Use of Confidential Information:
i. Each party agrees not to use the others confidential information for any
purpose other than for the specific purpose. Any other use of such

confidential information by any party shall be made only upon the prior
written consent from the authorized representative of the other party or
pursuant to subsequent agreement between the Parties hereto.
ii. The Company shall not make news release, public announcements, give
interviews, issue or publish advertisements or Agreement, the
contents/provisions thereof, other information relating to this agreement, the
purpose, the Confidential information or other matter of this agreement,
without the prior written approval.
3. Exemptions:
The obligations imposed upon either party herein shall not apply to information,
technical data or know how whether or not designated as confidential, that:
i. Is already known to the receiving party (i.e. the party receiving the information)
at the time of the disclosure without an obligation of confidentiality
ii. Is or becomes publicly known through no unauthorized act of the receiving
party.
iii. Is rightfully received from a third party without restriction and without breach of
this agreement
iv. Is independently developed by the Receiving party without use of the other
partys Confidential information and is so documented
v. Is disclosed without similar restrictions to a third party by the Party owning the
confidential information
vi. Is approved for release by written authorization of the disclosing party; or
vii. Is required to be disclosed pursuant to any applicable laws or regulations or
any order of a court or a governmental body; provided, however that the
Receiving party shall first have given notice to the Disclosing Party and made a
reasonable effort to obtain a protective order requiring that the confidential
information and / or documents so disclosed be used only for which the order
was issued.
4. Term:
This agreement shall be effective from the date of the execution of this agreement
and shall continue till expiration or termination of this agreement due to cessation of
the business relationship between the parties. Upon expiration or termination as
contemplated herein the Receiving party shall immediately cease any or all
disclosures or uses of confidential information and at the request of the disclosing
party, the receiving party shall promptly return or destroy all written, graphic or other
tangible forms of the confidential information and all copies, abstracts, extracts,
samples, note or modules thereof.
The obligations of the Company respecting disclosure and confidentiality shall
continue to be binding and applicable without limit until such information enters the
public domain.

5. Title and Proprietary rights:
Notwithstanding the disclosure of any confidential information by the Company, the

bank shall retain title and all intellectual property and proprietary rights in the
confidential information. No license under any trademark, patent or copyright or
application for the same, which exist or thereafter may be obtained by the Bank is
either granted or implied by the conveying of confidential information.
6. Return of confidential information:
Upon written demand of the Bank, the firm shall

I. cease using the confidential information
II. Return the confidential information and all copies, abstracts, extracts, samples,
note or modules thereof to the disclosing party within seven (7) days after
receipt of notice and
III. Upon request of the disclosing party, certify in writing that the firm has complied
with the obligations set forth in this paragraph.
Notwithstanding anything contained in this Agreement, the Company may retain

sufficient documentation to support any opinion/ advice that it may provide. Such
documentation shall continue to be governed by the terms and conditions of this
Agreement.
7. Remedies:
The firm acknowledges that if it fails to comply with any of its obligations hereunder,
the Bank may suffer immediate, irreparable harm for which monetary damages may
not be adequate. The firm agrees that, in addition to all other remedies provided at
law or in equity, the Bank shall be entitled to injunctive relief hereunder.
8. Entire agreement:
This agreement constitutes the entire agreement between the parties relating to the
matter discussed herein and supersedes any and all prior oral discussion and/or written
correspondence or agreements between the parties. This agreement may be
amended or modified only with the mutual written consent of the parties. Neither this
agreement nor any rights, benefits and obligations granted hereunder shall be
assignable or otherwise transferable.
9. Indemnity:
The Company agrees to keep confidential all information concerning the Bank that
could be considered as Confidential Information.
The Company agrees that in the event of the breach of the clause above by
disclosure of confidential information mentioned hereinabove the Company would
indemnify and keep the Bank indemnified against all losses or damages and all action,
suit, litigations or proceedings (including all costs, charges, any damage to its property

or reputation or otherwise howsoever as part of the assignment or other related jobs
entrusted and done by the Company. The firm agrees that the amount of
compensation as decided by the Bank will be final.
The Company agrees that the above compensation payable is in addition to any
other right or remedy available to the Bank due to the breach of the covenants
contained in this agreement including disclosure of confidential information.
10. Severability:
If any provision herein becomes invalid, illegal or unenforceable under any law, the
validity, legality and enforceability of the remaining provisions and this agreement shall
not be affected or impaired.
11. Dispute resolution mechanism:

In the event of any controversy or dispute regarding the interpretation of any part of
this agreement or any matter connected with, arising out of, or incidental to the
arrangement incorporated in this agreement, the matter shall be referred to arbitration
and the award passed in such arbitration shall be binding on the parties. The arbitral
proceeding shall be governed by the provisions of Arbitration and Reconciliation Act
1996 and the place of arbitration shall be Kolkata.
12. Jurisdiction:
The parties to this agreement shall submit to the jurisdiction of courts in Kolkata.
13. Governing laws:

The provisions of this agreement shall be governed by the laws of India. In witness
whereof the parties hereto have set their hands through their authorized signatories.
United Bank of India Company

(Authorized Signatory) (Authorized Signatory)

COMMERCIAL BID (Bill of Material)

Annexure - XV
Selection of System Integrator for Implementation of Risk Based Internal Audit
and Offsite Monitoring solution (RFP Ref No:15004)
Total Cost of Ownership (TCO) = `
(In words) Rupees __________________________________________________
Other Terms & Conditions

1. For each of the above items provided, the vendor is required to provide the cost for every line item
where the vendor has considered the cost in BOM.
2. The above price will remain valid for the terms of the contract.
3. Please provide price breakup of individual line items, if the line item is comprising of various hardware
/software service components preferably in Excel format.
4. The installation costs mentioned in the Commercial Bid should include all the implementation related
costs including but not limited to installation, integration, testing and operationalization of the item.
5. Annual Technical Support (ATS) will include all costs such as AMC of software/hardware items, Annual
recurring license fee, version upgrade, patch upgrade etc.
6. Bank reserves the right to reduce or increase the quantity and also defer the procurement of a

particular component and/or service under the Bill of Material (BoM) of Commercial Bid. In case of
deferment in procurement of certain components as per the option available to the Bank and the Bank
decides to procure the same at a later date , the bidder shall be bound to provide the required
component(s) and/or service(s) at the same cost mentioned in the Commercial Bid during the contract
period.
7. It is expected that vendor will submit the comprehensive proposal for ATS/AMC.
8. The vendor needs to clearly indicate if there are any recurring costs included in the above bid and
quantify the same. In the absence of this, the vendor would need to provide the same without any
charge. Vendor should make no changes to the quantity.
9. If the cost for any line item is indicated as zero then it will be assumed by the Bank that the said item is
provided to the Bank without any cost.
10. To be supplied as per RFP requirements provided in the tender
11. The Service Charges need to include all services and other requirement as mentioned in the RFP.
12. The vendor has to make sure all the arithmetical calculations are accurate. Bank will not be held
responsible for any incorrect calculations.
13. The prices quoted by the bidder shall be inclusive of all taxes, duties, levies etc. except Service Tax,
VAT & Octroi /entry tax (wherever applicable) will be paid extra as per actual on production of original
receipt
14. The solution should be provided as Enterprise License which would mean - Unlimited License for Bank
Branches/Offices etc
15. ** Details of the Bill of material to be provided for Hardware & Appliance along with make, model and
complete specification if any proposed for the solution along with the commercial bid.
16. Commercial Bids of the Bidders will be discounted at 10% per annum to arrive at the Present value of
the Bid. All payments mentioned in the commercial bid will be considered as payable in the beginning
of the year irrespective of the payment terms.
17. Bank may or may not opt for any of the components and/or services mentioned above. Also, the
requirement of components and/or services (Deliverables) may change at the time of awarding the
contract and the payments shall be made based on the actual Deliverables opted by the Bank. The
figures indicated above are for the purpose of evaluation and for L1 Determination only.
Authorized Signatory:
__________________
Place: Name & Designation & mail id :
______________________________
Date: Business Address:
____________________

ANNEXURE XVI
SUMMARY OF SERIOUS IRREGULARITIES NOTED IN RBIA OF ____ BRANCH, Dated: / / 20__
Sl. No. Nature of irregularities No. of A/cs Name/A/C Nos.

1. Non-Creation/Extension of Mortgage.
2. Non-existence/shortage of securities.
3. Absence of Insurance coverage.
4. Non-renewal of Time barred Documents.
5. Non-review of Borrowal a/cs.
6. Non-compliance of guidelines and norms
relating to user-id and Password
maintenance.
7. Non-maintenance of Registers like
(i) Proposal Received Register
(ii) Security Regsiter
(iii) Review Register
(iv) Limitation Register
(v) Insurance Register
(vi) Mortgage Register
8. Non-Compliance of KYC/AML guidelines
9. Any other including Fraud, etc.

Annexure- XVII
Part-A( Indicative Template for Control Risk)
SL SUBJECT Risk No. of DEVIATION Deviation
No. Impact Items OBSERVED percentage
Checked (No.) %
A CREDIT & ADVANCES

A.1 APPLICATION
1 Prescribed applications complete in all respect
duly signed by the borrower obtained.
2 Maintaining and updating of proposal received/

sanctioned/ rejected register
3 Collection of prescribed processing/ due

diligence charges in advance in applicable
cases.
A.2 PRE SANCTION PROCESS AND APPRAISAL
1 Due Diligence carried out in identification of the

borrower and KYC documents duly verified/Due
diligence report from Bank's approved agency is
obtained in applicable cases as per guidelines.
2 Scrutiny of documents obtained like

Memorandum & Articles of Association,
certification of registration and commencement,
partnership deed, board resolution to borrow
from bank, Developer's agreement, Registered
Power of Attorney(wherever required) employers
undertaking letter, annual report and copy of
statutory clearance and developments etc. are
carried out.
3 Verification of authorities/rights of power of
attorney in applicable cases.
4 Confidential opinion/ Regularity certificate/ no

objection certificate from existing bankers are
obtained in the case of a new borrower and
associate/ sister concerns dealing with other
Banks/ branches
5 Statutory dues/ liability including contingent

liability outstanding against the applicant/
prospective borrower were examined
6 Pre-sanction inspection visit to verify credentials

and antecedents of the borrower(s)/
promoter(s)/guarantor(s) and business place.
7 Verification of CIBIL reports/ RBI defaulter list/

caution list/ECGC caution list etc before
sanction

8 Verification of income sources of applicant and
surety with income tax, service tax, sales tax
returns
9 Assessment of internal rating, its compliance with
hurdle rate and details of external rating
obtained
10 Site visit made for immovable properties offered
as securities in applicable cases.*
11 Verification of mortgage/ charge wherever

required.
12 Search/Verification of charge conducted with
ROC in respect of securities in eligible cases.
13 Analysis of latest financial statements and

verification of genuineness of financial
statements of applicant and its group concerns
14 Valuation of immovable property giving full

descriptions of the assets is obtained as per
guidelines from approved Valuers (In case of
exposure for Rs. 50 lakh and above, valuation
report from two advocates has been obtained).
15 In case of multiple banking arrangements,

declaration from borrower regarding credit
facilities enjoying with other banks, authorization
letter to exchange information with other banks
is obtained.
16 Legal opinion obtained as per HO guidelines

from panel advocate and it is certified by the
lawyer that the title is clear, marketable and free
from encumbrances
17 Independent verification of genuineness of title

deed is conducted.
18 Working capital limits/ term loans/ other credit

facilities including Non-Fund Limit/s e.g. letter of
Credit, Bank Guarantee/DPG are assessed as
per bank's Lending Policy and regulatory
guidelines in respect of ceiling of limits & sectors
are ensured and bench mark ratios have been
taken into consideration as per lending policy of
the Bank.
19 Deviations in financial parameters, if any, are

discussed in the appraisal and are approved by
competent authority.

20 Limit sought is commensurate with needs of the
unit, assumptions made are correlated with
trend/ profits wherever applicable and veracity
of assumptions is ensured through proper
documents
21 In case of terms loan, project appraisal has been

done/ studied in applicable cases
22 Technical feasibility, economic viability, location

etc., have been properly assessed and ensured
23 Sensitivity analysis, internal rate of return are

worked out as per guidelines and are satisfactory
24 Inherent risk in the business of the borrower is

identified and its mitigations are discussed in the
appraisal note
25 Negative features like adverse audit remarks,

non-routing of sale proceeds, devolvement of
LCs, invocation of guarantees, adverse features
in the accounts of associates/group concerns
etc have been commented upon
26 Repayment period, moratorium period, margin,

surety, security etc is stipulated/ obtained as per
bank guidelines. Deviation if any are approved/
permitted by the competent authority.
27 Exposure limits are complied with

28 In the case of take over of account from another
bank takeover norms as per Lending Policy of
the bank have been complied with
29 Name & designation of officers and dates are

recorded in the appraisal notes
30 In case of Take Over Accounts, necessary
permission from Higher Authority as per Bank's
Lending Policy, Opinion report from Bank/FI
obtained.
31 Opinion sheets were drawn in deserving cases.*
32 In the case of financing to distressed farmers,

necessary certificate from the appropriate
authority for declaration of natural calamities has
been obtained.
A.3 SANCTION
1 Adherence of time norms for sanction
2 Administrative clearance is obtained wherever

prior clearance is required.

3 Loan is recommended /sanctioned by
competent authority within delegated powers
4 Applicable rate of interest is stipulated.

Concessional rate of interest, if any permitted, is
approved by the competent authority.
5 Modification, if any, in sanction terms are

approved by the competent authority
6 Bank to obtain undertaking letter regarding,

Banks right to reduce the limit in case of non-
utilisation in all cases
7 All pre and post release terms and conditions of

sanction are separately specified including all in
cost. The same are conveyed to the borrower
and acknowledgement obtained.
A.4 Credit Sanction Reporting and its Review.
1 Process notes/ Sanctions are forwarded to

Reviewing authority within stipulated time (i.e. all
loans/advances sanctioned are routed through
DP).
2 Sanction is reviewed by reviewing authority and

review observations are rectified/ complied with.
A.5 Documentation
1 Prescribed documents are obtained in all cases
of new/renew/enhancement/ad-hoc limits as
per terms of sanction before disbursement.
2 The documents obtained are complete - valid,

enforceable, adequately stamped and all
covenants duly incorporated
3 Documents obtained are signed by all

authorised parties concerned (any alteration in
documents authenticated by the executor).
4 Copy of documents executed (including

creation of Equitable mortgage) under
consortium advances is held (where bank is not
the leader).
5 Vetting of documents by panel advocate as per
extant guidelines. Deficiency observed by panel
advocates if any, are rectified.
6 A copy of documents (excepting appraisal

memorandum) executed has been handed over
to the borrowers against their acknowledgement

7 All documents are in proper custody and
available for verification
8 Recording of documents received in system/

register and updation of the same
9 Maintaining of limitation register, due dates of

review/ renewal register etc
10 Original Title deed kept in the branch as

mortgage/Original IGR(discharged) and certified
copy of the title deed is taken(comment if
original IGR date is more than one year old
11 Where mortgage is created on the strength of

IGR, a register is maintained incorporating the
status of delivery of Deed of Conveyance with all
necessary details of IGR.
12 Whether document audit (as applicable) report

are available on branch record and irregularities
if any pointed out is rectified.
13 Whether record of credit audit (in applicable

cases) undertaken by HO/RO officials & its
compliance status are available.
14 Vernacular declaration obtained*

15 Declaration from the borrowers to publish their
names in case of default is obtained.
A.6 Security / Charge Creation

1 All formalities regarding creation/extension of
EM/ charge, including pari pasu/ second charge
is completed
2 Whether Mortgage of Immovable Properties are

properly recorded in Central registry-CERSAI
3 Proper recording is done in Equitable Mortgage

Register and assets ID is noted.
4 In case of Registered Mortgage, adequate

stamping is ensured.
5 Proper/ timely registration of charges with ROC/
other registration authority and certificate
obtained
6 In the case of joint property, all joint owners have

executed the mortgage documents

7 In case of vehicles banks interest is registered
with RTO and duplicate key of the vehicles or
letter in lieu thereof is obtained, and blank
transfer form 29 and 30 are obtained.
8 No Objection Certificate for creation of charge

obtained from concerned authorities in
applicable cases
9 Guarantees have been obtained as stipulated
10 In case of mortgage of land related to 3rd party,

the guarantee of the mortgager is obtained.
11 In case of gold loan, gold ornaments obtained is

properly secured as per guidelines and kept in
dual custody.
12 At the time of closure of gold loan,

acknowledgement of borrower for the gold
ornaments delivered is obtained and properly
recorded.
13 Banks name plate is properly displayed where
charged securities lies
14 Pledged goods are properly stored/ arranged/

identifiable.
15 Goods pledged are fully paid for
16 The keys (original and duplicate in two separate
sets) of the godown is held in joint custody
17 Pledged goods are released against payment

only and not against pledge of some other
goods
18 On closure of Home Loans property documents

are handed over to the borrower only against
proper identification and against
acknowledgement.
19 CGTMSE coverage registration has been

obtained (in eligible cases), payment of annual
fees and guarantee fees paid in due time
A.7 Release and End use of funds

1 Facilities are released only after compliance of
pre-release sanction terms and the same
certified by appropriate authority in case such
certification is prescribed

2 In the case of consortium advances (where bank
is not the leader) copy of certificate on
compliance with terms of sanction issued by the
consortium leader is held.
3 Revalidation of sanction obtained in the case of

lapsed sanctions
4 Required margin/Stipulated Up-front Equity
infusion is brought in and necessary certificates
for infusion of margin are obtained.
5 Sanctioned limits are opened in the system

properly. All fields and information are filled in
system correctly.
6 Disbursements are made as per terms of

sanction/ prescribed norms, margin is ensured,
and proper rate of interest is applied.
7 Releases are made against original invoice /

delivery challans / inspection notes in case of
supply bills
8 In respect of loans sanctioned for purchase of

articles / machineries etc., loan proceeds are
released by direct payment to the suppliers and
documentary evidence is held by the bank
9 Specific/ stage wise releases are made wherever

required/applicable after proper verification of
end utilization of previous release.
10 End use of funds is physically verified after

disbursement/ continuous basis as per
requirement.
11 Claiming and accounting of subsidy has been

done as per guidelines
12 CDMS sent to RO/HO in deserving cases.
A.8 Credit Monitoring
1 Projects are completed as per accepted
schedule and there is no delay in Date of
Commencement of Commercial
Operation(DCCO).
2 All primary security and collateral securities are
inspected periodically and reports placed on
record.
3 Joint inspection of securities is conducted as per

arrangements under consortium advances

4 Valuation of securities is obtained as per
guidelines periodically from approved Valuers
5 Erosion in the value of primary/collateral

securities, if any, is reported properly and
necessary action is taken to safeguard banks
interest.
6 Securities have been insured for full value

covering all stipulated risks with bank clause(pl.
check insurance cover is not expired)
Stock statements and other Information

Statements(QIS/MSOD) are obtained from the
borrower as per prescribed schedule, verified
and analysed.
9 Drawing Power is fixed in operative accounts as

per guidelines(unpaid stocks/goods under
packing credit are not considered for DP
calculation).
10 Stock audit is conducted wherever applicable,
and defects observed if any, are rectified.
11 Book Debt Statements/ List of sundry creditors

are obtained at prescribed intervals and
analysed.
12 Financial statements of borrower/ associate/
sister concern are obtained regularly and
analysed to verify any interlocking of funds.
13 Diversion of funds, Is monitored and steps taken

to safeguard interest of the bank
14 In cash credit accounts, sales proceeds are

routed through the account and monitored
regularly.
15 Reviewing internal credit rating and obtaining
fresh external ratings as per guidelines
16 Consortium meetings are held periodically and

minutes are placed on the record and necessary
actions are taken.
17 Sharing of information in case of consortium/

multiple banking arrangements
18 Unit visits are done periodically and report

prepared
19 Observations of inspectors on independent unit
visit/ verification of securities

20 Monitoring of performance of borrower vis--vis
with projections
21 Frequent exceeding/ devolvement of LCs/
Invocation of BGs/ return of cheques if any
22 Temporary Overdrawals/ Adhoc limits/ additional

limits permitted are as per guidelines and are
reported to HO
23 Balance confirmation Certificate is obtained on

half yearly basis. borrowers/guarantors thereon
verified
24 Timely filing and follow up of claims for

refinance/ subsidy/ interest subvention etc.
25 Post sanction control/follow up of Non Fund

Based facilities like reversal of entries of expired
BGs, realisation of devolved LCs etc., are carried
out
26 Compliance of Dr. L.N. Mitra committee's
recommendation:--a).Legal compliance
certificate submitted by the branch to its
controller, b)In case of Rs. 10 lac and above
whether discretionary power (for excess
drawing) exercised by the branch beyond the
delegated power and reported to RO
immediately, c)In case of transaction of
Rs.1crore and above, either deposit, opening of
LC, LG, Issuance/payments of Drafts, legal
compliance done
27 Documents renewed within the limitation period.
28 Limitation register is updated.

29 Insurance register is maintained and updated.
30 Drawing power register is maintained.

31 Ex-custody register is maintained
32 L/C issue register
33 L/G issue register
34 Security Register is maintained
A.9 Review/Renewal of Limits
1 Review/renewal/enhancement of the accounts
done as stipulated
2 Operations are not allowed in expired limits
3 Provisional extension is granted after proper

review as per guidelines
A.10 Interest/ other Service Charges

1 Applicable rate of interest is charged

2 Prescribed processing charges, documentation
charges, inspection charges and other service
charges/ commission are collected for fund
based and non fund based limits
3 Processing charges/ commission is collected at

the time of review/ renewal of all facilities.
4 Penal interest / additional interest is charged for

overdue loans/ delay in submission of renewal
proposal, stock statements, QIS, financial
statements, adhoc limit etc.
5 Sample checking of application of interest on

borrowal accounts made.
A.11 Guarantees/ Letter of Credit
1 Guarantees /LCs are issued within sanctioned
limit or specific approval of competent authority
2 Guarantees are issued with limitation clause only

3 Tenure of the guarantees are within the
approved limits
4 Payment against invoked guarantees are done
promptly
5 Invoked guarantees/Devolvement of LCs are
reported to RO followed up for recovery
6 Expired guarantees are followed up for return of

the original guarantee
7 Expired guarantees are cancelled after following

the prescribed procedure of giving notices to the
beneficiaries
8 Marking of Protective clause in revolving inland

LC.
9 In case of devolvement of L/C payment realised
from the borrower.
10 All the documents are obtained in terms of LC
and all documents are dispatched promptly.
A.12 Bill Purchase

1 Purchase is within sanctioned limit or authorised
by competent official with in delegated powers
2 There are no indications of repeated/
indiscriminate purchase of bills, especially clean
bills or accommodation bills
3 Unpaid bills are reversed by debit to the

customers account promptly and followed up for
payment

4
5 Sufficient/stipulated margin obtained
6 Usance bills are properly stamped
7 in case of supply bills irrevocable general Power
is obtained.
8 Transport receipt/Lorry receipt are taken in case
of BP/BD.
A.13 Gold Ornaments under Pledge
1 Gold loans are sanctioned as per extant
guidelines of the Bank.
2 In the case of gold loan, valuation of gold
ornaments is done by gold appraiser.
3 Whether all the packets are physically

verified(also to see the number of packets tallies
with the number of live accounts and all the
packets are sealed.
4 Whether gold packets are under dual control

and kept in separate custody in the strong room.
B NPA MANAGEMENT
B.1 Accounts causing Concern
1 Irregular accounts are identified and monitored
2 Steps are initiated to prevent/reduce the

incidence of slippages in Standard Assets.
3 Accounts with warning signals are monitored

continuously
4 Sick units are identified periodically as per
guidelines and rehabilitation package
recommended in the case of viable units
5 Names of defaulters are reported to HO to

enable them to place them in the RBI Defaulters
List/Willful Defaulters List
B.2 NPA Management

1 All accounts identified by the system as NPA
have been classified as NPA. Divergence, if any
are justified
2 In case multiple Ids exists, it is ensured that when

one of the accounts of a borrower is classified is
NPA, all accounts of that borrower are classified
as NPA
3 Notices are issued under SARFAESI Act, in eligible

cases
4 Possession is taken expeditiously

5 Steps are taken to auction the assets
expeditiously
6 Authorized enforcement agents are appointed,
conduct monitored and periodically reviewed
7 OTS proposal as per guidelines and proposals are

encouraged in eligible cases and are
sanctioned by the competent authority(Write-off
and waiver allowed as per Recover policy of the
Bank).
8 Terms and conditions are conveyed to the

borrower of OTS with proper acknowledgement.
9 Accounts where OTS has not materialised and

payments are not forthcoming as per the terms
and conditions of OTS are monitored.
10 CDR cases are handled as per norms,

debtor/creditor agreements are taken, charges
are created/ceded as per CDR package,
Monitoring Committee Meetings are held
regularly and attended, performance is
monitored and reported periodically,
unfavourable developments are reported to
controlling authority.
11 DRT/ Suits are filed after obtaining permission/
sanctions from the concerned authority.
Suit filed/ Decreed accounts are followed up

with the lawyers.
12 Steps are taken to ensure that decree copy is
received in time
13 Steps are taken to obtain back, mortgage
papers/ title deeds deposited in court/ DRT
immediately after decree/ decision
14 Execution Petition (EP) is filed within reasonable

time of obtaining decree copy.
15 Recovery certificates issued by DRTs are

enforced in time
16 Final decree petition is filed within the time
stipulated in the preliminary decree.
17 Latest position of suits/ EPs is ascertained from

case lawyers
18 Cases are filed under State Revenue Recovery
Acts in eligible cases.
19 Cases filed under State Revenue Recovery Acts

are followed up.

20 ECGC/ CGTMSE claims are filed within due
dates( If there is rejection of claim case-reason
for rejection should be verified)
B.3 Restructured Accounts

1 Viability of the projected cash flow, capacity of
the borrower etc are studied keeping in view the
present market conditions
2 Restructured accounts are classified as NPA,

wherever warranted
3 Restructured accounts are monitored to assess

the performance of the accounts during the
specified period.
4 Repeated restructuring is not done

B.4 Staff accountability- Action is taken to fix staff
accountability in the following cases
1 Quick mortality accounts are identified and staff

accountability examined
2 Fraudulent activities
C DEPOSIT
C.1 Account Opening procedures/ KYC compliance
1 Prescribed Account Opening Form duly filled in

is obtained in all cases
2 Account opening forms are signed by the

customers
3 Specimen signature scanned in the system
4 Recent photographs obtained. Prescribed proof

of identity and proof of address(present &
permanent) of the applicant(s) obtained and
verified with the originals and recorded as
verified with originals on the copies held,
signed by the Bank officials along with the date
of verification.
5 Proper KYC done by branch through

independent enquiry/ verification in the case of
high risk clients
6 Introduction is obtained wherever stipulated as
per bank guidelines while opening a/c's, and
care is taken to ensure that a/c is not introduced
by No-frill a/c holders, Minor a/c holders etc.

7 Letter sent to the applicant to verify genuineness
of the address and to introducer for confirming
his introduction.(Here, it may be considered the
number of cases such as letter was returned
undelivered and proper steps were taken in the
system)
8 Account is monitored until correctness of

Depositor's address is established.
9 Proper preservation of a/c opening forms.
10 Rate of Interest on deposit is correctly stipulated

in the system
11 Nomination facility has been extended. In case
the Account Holder does not desire Nomination,
his specific intent thereto is recorded.
10 Either a copy of PAN card / GIR No. or Form No.

60 is obtained wherever applicable.
11 Certified copies of Constitution, Resolution, Bye-

laws in respect of Club/ Associations Society/Trust
as applicable are obtained.
12 Copy of registration certificate of Partnership

/copy of Certificate of Registration of Trust as
applicable is obtained.
13 In respect of non-resident Indians, copy of valid

passport is obtained.
14 In case of Limited Company, copy of Certificate
of Incorporation, duly certified copies of
Memorandum and Articles of Association, Board
Resolution to open account obtained.
15 In the case of Current Account, details of

dealings with other Banks are obtained.
16 Risk profiling of customers is drawn.
17 No case of accounts opened in anonymous or

fictitious/ benami name/s, banned individuals/
organizations is noticed
18 All details/codes have been input in the

customer master while opening accounts and
completely/ correctly filled in the system.
19 Noting and cancellation of Power of Attorney

20 Maintenance of standing instruction register.
C.2 Cheque Book/withdrawal slip/ Pass Book

1 Pass Books/ Cheque Books are handed over/
send by courier/post to the Account Holders only
under proper acknowledgement
2 Cheque books are issued only against requisition

slips and incase where cheque books are issued
against letter of request, acknowledgement of
account holder is obtained.
3 Signature of the applicant / drawer on the

requisition slip / letter is verified with the
specimen on record before issuance of cheque
book
4 Issue of cheque book is immediately recorded in

the Cheque Book issued register and in system
5 Cheque Book Issue charges are recovered

properly
6 Stop Payment instructions are entered in system
immediately
7 Issue of duplicate pass book is recorded in the
register/ system
8 Pass Books are updated promptly
C.3 Monitoring of Deposit Account and AML
Measures
1 In No frill account letter is sent to customer when
credit balance is more than Rs.40,000/- or
turnover in the a/c is more than Rs.80,000/- in a
year. (Maximum cr. balance limit Rs.50,000/- &
Maximum turnover limit Rs.1,00,000/- in a year).
2 No frill accounts in which the

transaction/balance exceed the prescribed
limits are converted to normal accounts after
obtaining KYC documents
3 Transactions are monitored to spot suspicious
transactions and in case such transactions are
identified they are promptly reported to RO
4 Repayment of TDRs etc. exceeding Rs.20,000/-
are made through Accounts / electronic
payment for credit of the depositor only
5 Accounts of family members/ close relatives of

PEPs (i.e. Indian officials and politicians residing
outside India having assignments abroad), if any,
are monitored.
6 Verification of high value transactions is done

regularly
7 Monitoring of cash transactions of Rs. 10 lakhs &
above
8 Accounts closed within 6 months of opening are
monitored from AML angle

9 Debits to inoperative accounts are done only
with the approval / authentication of the
authorized supervisor
10 Request letter from customers are obtained for
activation of dormant account.
11 issuance of notice to customers before

classifying any account inoperative
12 Requests for addition / deletion of names,

change of signature and change of operational
instructions in deposit accounts are done
expeditiously after obtaining all necessary
documents and approval of designated
authority. Proper records of the same are kept
and letters are sent to the account holder as a
fraud detection measure.
13 Details of customers are obtained and updated
on regular basis.
14 Frequent return of cheques is followed up with
customer and suitable action is taken in all such
cases
15 Claims for Settlement of assets of deceased
constituent were settled without delay
16 Request for transfer of accounts are complied

with expeditiously after observation of necessary
precautions
17 Efforts are made to avoid creation of multiple ids
for customers
18 Form No 15G and 15H are obtained from

customers wherever applicable and they are
submitted to the tax authorities at prescribed
periodicity
19 All formalities regarding issuance of duplicate
deposit receipt complied and duplicate deposit
receipt register is maintained.
C.4 MD(SS) account

1 Whether all instructions related to MD(SS) are
complied with
2 Agency is renewed at prescribed interval
3 Daily collection limit is set for each agent as

prescribed.
D CASH MANAGEMENT
D1 Branch cash operation
1 Cash physically verified and found in order as on
the date of inspection (Please mention details of
non-issuable notes/ soiled notes held).
2 Whether clean note policy observed

3 Cash is held under dual custody.
4 Physical Balance of cash is tallied with the
balance as per cash balance book daily and
the cash balance book signed by the joint
custodians
5 Duplicate keys are held in safe custody in

nearest branch/bank(pl. mention the branch
name and duplicate key last exchanged date
and verify the duplicate cash keys during
inspection)
6 Instructions regarding security procedures while

storing cash in safe/safe room, moving it to cash
counters or back, remittance to/receipt from
currency chest and while at cash counters are
being observed
7 Proper records are maintained for transfer of

funds between cashiers
8 Late Receipts /Payments are recorded properly
and guidelines for such transactions are followed
9 All Registers such as, Excess/ Short Cash Register,

Inward / Outward Cash Remittances Register,
Forged note impounding, Receipt-Book/Register,
Safe-in/Safe-out, Cash key register etc. are
maintained and updated
10 Ultra violet lamps, cash counting machines and

cash sorting machines, if any, are maintained
and used as prescribed
11 Cash held is within retention limits
13 Surprise verification of cash is done periodically

as per extant instructions
14 Counterfeit notes detected, if any, are promptly

reported as per guidelines
15 Guidelines regarding bait money is complied

with
16 Cut/Mutilated notes and coins are exchanged
as per guidelines of RBI
18 Multiple cash deposits into accounts or for
remittances by same person are scrutinised from
the AML angle

19 Recording of scroll serial no on pay in
slip/deposits slip(prior to tendering of cash).
Here, it may be considered whether at the end
of the day, the grand total of scroll tallied with
the grand total of cash receipt as per the cash
received register.
20 Security measures taken for inward/outward

Remittance, observation of cash in transit policy.
21 security of cash cabin and locking systems of

cash doors as per guidelines.
22 Fixation of SWG-MS SHEET

D.2 Currency Chest Operation(only for chest
Branches)
1 Whether currency chest balance is verified
periodically by RO(here date to be recorded,
deficiency, if any, to be recorded and corrective
action taken)
2 Systems & procedures in respect of maintenance
of currency chest are in order.
3 Operation of currency chest is in dual control
4 Grill doors of strong room are locked from inside

during operation.
5 Chest slips are sent to RBI & Controller in due time
6 Currency chest register is maintained properly

(it may be considered whether the note slips in
respect of which shortage has been detected
by RBI during counting of note pieces remitted
by the branch, have preserved, reported to RO
and recovery has been made with proper
records)
7 Bin cards are updated & the Bins are under

double lock.
8 Annual possession certificate are timely
submitted to RO
9 Fitness certificate of currency chest displayed
10 Watch & ward arrangement is working round the

clock and their duties are periodically rotated.
The adjudication of mutilated notes are done as

per RBI note refund rules.
Remittance to / from currency chest are
processed as per guidelines
E REMITTANCE

E.1 RTGS/NEFT
1 RTGS/NEFT applications are signed by authorised
signatories
2 Returned RTGS/NEFT are credited back to the
customers account promptly.
3 Charges have been collected

4 NEFT transactions for Rs. 50,000 and above is
done only by debit to customers account
E.2 DEMAND DRAFT/ PAY ORDER

1 Blank DD stationery is controlled as per
instructions
2 Applications for DDs/POs are signed by the
purchasers
3 DDs/POs for Rs. 50000 and more are issued
against debit to the customers account
4 Purchase of multiple DDs/POs for amounts

ranging from Rs 40000 to Rs 50000 by the same
person is not noticed
5
6 DD charges are collected at appropriate rates
7 Verification of signature of the instrument by an

authorised official.
F CHEQUES/BILLS FOR COLLECTION/

F.1 Inward Bills for collection
1 Inward Bills are lodged and presentation memo
despatched to customer promptly(due dates
are noted)
2 Delivary of documents against payment

/acceptance is done against acknowledgement
to authorised persons only
3 Appropriate charges are collected

4 Pending bills are balanced at prescribed
periodicity
5 Non payment advices are sent to the presenting
bank promptly
6 Overdue bills are dealt with/returned to the
presenting bank as per their instructions
7 Usance bills/Demand bills/Parcels: proper register

is maintained with details including due dates
and under safe custody
F.2 Outward Bills

1 Outward bills are lodged in the system and
despatched promptly conveying the instructions
of the customer correctly
2 Pending bills are followed up / dealt with as per

the instructions of the customer
3 Appropriate charges are collected

4 Pending bills are balanced at prescribed
periodicity
F.3 Cheque Collection(ICC/OCC)
1 Inward Cheques for collection are lodged in the
system and the cheques debited to the account
without delay
2 There is no indication that debit of large value

cheques are delayed to give time to the
customers to fund their accounts
3 Outward cheques for collection are lodged in

the system and despatched without delay
4 Proceeds are credited to the accounts promptly
5 Interest is paid for delays in collection
6 appropriate charges are levied

7 Immediate credit of O/S cheques is provided as
per extant guidelines.
8 Dishonoured cheques are returned to customers

immediately.
9 Long outstanding entries are followed up.
10 Control register is maintained.

11 Balances are drawn regularly.
F.4 Cheque Purchase
1 Cheque purchases are approved by
appropriate authority
2 Delegated authority for cheque purchases is not
exceeded. Exceedings if any are reported to RO
3 There is no indication of kite flying

4 Local cheques are not purchased
F.5 Cheque Clearing
1 Contents of cheque drop boxes are cleared at
specified intervals.
2 Outward cheques are sent for clearing promptly

3 Payments against uncleared effects are
authorised by appropriate authority within their
delegated powers. Exceedings if any are
reported to the RO
4 Frequent/indiscriminate release of payments

against uncleared effect is not evident
5 Inward cheques are debited to appropriate

accounts immediately. There are no indications
of inward cheques being debited to any
suspense accounts or incorrect accounts to
accommodate the customer
6 Cheque returns are done on the same day and

such cheques are accompanied by cheque
return memo signed by an officer
7 (there should be days balance in Adjustment

Clearing Account)
G GOVERNMENT BUSINESS
1 Acceptance of direct taxes/ indirect taxes and
central/ state sales tax is as per extant guidelines.
2 Funds collected under various schemes are

promptly remitted to the respective Govt.
Accounts / offices/ Link branch
3 Pension payments are done on time. Claims are

lodged with RBI/SBI well in time
4 Whether pension scrolls are submitted in time
5 Is there any long outstanding entry for

reimbursement?
6 Life certificate, non employment, marriage
certificate is obtained from all pensioners as
stipulated and kept on record
7 Transactions in Public Provident Funds/Senior

Citizen Savings Scheme are in accordance with
extant guidelines. Annual minimum and
maximum subscriptions is observed
8 Penalty levied for non deposit of minimum

subscriptions is levied from customers
9 Interest is paid as per guidelines

10 Whether claim for Turn over commission lodged
in time and obtained in time.
H CUSTOMER SERVICE

1 Counters are manned 15 minutes before the
commencement of office hours. Uninterrupted
customer service is provided during the business
hours
All the required notices/boards including Banking

Ombudsman Scheme, RTI ACT and Fair Practices
code are displayed in customer lobby
2 Time Norms for delivery of various types of

services are being followed meticulously
3 Timely hotlisting / reactivation of Debit Cards is

done
4 Request for issue/reissue of pins is actioned
expeditiously
5 Request for internet banking/ SMS banking
received is attended in time and its pendency if
any
6 Complaint/ suggestion box is provided
7 Complaints are recorded / entered in system as

soon as received and reference number
communicated to the customer
8 Complaints are resolved/redressed expeditiously

and in satisfactory manner
9 Customer Service Committee (CSC) Meetings

are held periodically and follow-up action is
taken based on the recommendations
10 All the required notices/boards including Banking

Ombudsman Scheme, RTI ACT and Fair Practices
code are displayed in customer lobby
11 Display of May I Help You counter and properly

attended
12 Customer meet is held regularly.
I CONTROLS & AUDIT
I.1 Controls
1 Reconciliation of entries in all suspense/nominal
accounts, wherever required is done daily
2 Whether all entries in Suspense accounts are

properly approved.(please mention amount
date-wise with reasons)

3 Transactions with value dates prior to transaction
dates are approved by authorised officials and
monitored
4 Records of Claims against the bank are

maintained and provisions, if any , required are
made wherever necessary
5 Accounts, if any, maintained outside the system

are balanced with the relevant control account
in the CBS
7 Selection, appointment, training and monitoring

of Business Correspondents are done as per
guidelines
8 Prompt action, including termination, where

warranted, is taken on receipt of complaints
against BCs and noticing unethical
action/practice on their part
9 All transactions are allotted transaction numbers

generated by the system and the same are
recorded on the vouchers.
10 Posting of vouchers and checking the same with

the machine generated reports
11 Reconciliation of day's total transfer journal

register with system generated transfer
transactions.
12 Checking of exceptional transaction reports are
checked and authenticated.
13 Checking of unsuccessful Log-in attempts
14 Balancing of books of accounts are done

regularly.
15 Sanction of Temporary advance by appropriate
authority and adjustment as per terms of
sanction
16 Whether any staff advances are outstanding for
more than 3 months.
17 Any other unusual observation(to see whether
any particular employee has been availing
temporary advance off and on)
18 Balance outstanding in interest suspense A/c is

reconciled with balance in FITL accounts.
I.2 Audit Compliance

1 Past audit reports have been closed in time

2 Erroneous closure of audit observations were not
noticed
3 Repetition of serious irregularities pointed out in
the earlier audit reports were not noticed
I.3 Bank Account

1 Details of bank accounts maintained; Whether
bank balances are in commensurate with the
business of the branch.
2 Whether bank accounts are reconciled regularly

and outstanding entries are followed up
regularly.(If not, last date of Reconciliation)
3 Safe keeping of blank cheque book is ensured.
J SECURITY/ADMINISTRATION/FRAUD
J.1 Stamps on Hand
Branch maintains proper record of purchase and
Issue of stamps on Hand and periodical
balancing/ verification is done and tallied with
the General Ledger
J.2 Security items

1 Security items are under dual control
2 Security items issued register is maintained

properly. Stocks/withdrawal of security forms is
authenticated by authorized officials.
3 All security items are entered into the system

before they are put into use
4 Indent for security items is made as per actual

needs of the branch and stock holding confirm
to the branch requirements
5 Security items are checked and tallied at regular

intervals
6 The booklets of the authorized signatures of
bank, RBI, Foreign Correspondent Banks etc. are
under proper custody
7 Inventory of stationery item is maintained

8 Valuation of stationery items is done on the basis
of prices noted in the register.
9 Loss of security items like Demand drafts, Pay

Orders, Deposit receipts ,etc have been
reported to H.O.
J.3 Physical Security
1 Key register is maintained and updated

2 Security arrangement when the branch is
opened for cleaning is adequate
3 Cash cabins are always kept locked

4 Outsiders do not have access to cash cabins
and safe/safe room
5 The Alarm System is in working condition and
checked periodically and fact recorded.
6 CCTV is in working order and retrieval tested

periodically
7 Record of periodical testing of Smoke Detectors
and Pest Control treatment is maintained.
9 Record of gun provided to Armed Guard,

cartridges, Licence is maintained / renewed
J.4 Administration
1 Reports generated at the branch are checked,
action taken thereon and then filed properly,
wherever required
2 Statements and returns are submitted to RO/HO

etc in time and accurately
3 General Charges statement are sent regularly.
4 Indiscipline by staff such as indiscriminate leave

taking, regular late coming, not starting work in
time, being away from counter frequently etc
are controlled and chronic cases are reported to
RO
5 Arrival/ Departure time is noted in attendance

Register and Late marking is done
6 Leave applications are submitted in time and

leaves are granted as per rule.
7 Without Pay/ Unauthorised absence warranting

deduction of pay if any, is reported to controlling
authority.
8 Staffs are courteous to customers, team spirit is
good and interpersonal relationship is good.
9 No staff is there who has not taken any leave for

last one year.
10 Salary is calculated as per rules
11 Income tax/ Professional tax is deducted and
deposited in time.
12 Temporary advance against salary is allowed
and realized as per rules.

13 Deduction of salary for strike days, others if any.
14 Verification of daily vouchers as per norms and

preserved.
15 Update filing of daily vouchers as per norms/
preservations.
16 Are the responsibilities delineated-Whether office
orders are issued regularly; Orders are accepted
by the concerned employee and office orders
are issued precisely as to duties.
17 Whether job rotations are done as per H.O.

guidelines(Date of last job rotation for
officers/staffs/sub-staffs).
18 Proper information flow maintained within the
Branch: Maintenance of manuals/ Circulars,
Important Circulars regarding policy changes,
changes of interest rates, changes of service
charges etc. are informed to staff.
19 Maintenance of error & omission Register( if yes,

mention no. of errors committed during the last
year).
20 The branch complying with the defined
procedures for handling over/taking over of
charges.
21 Tax/Lease payments are made regularly and
steps are initiated to renew the lease well in time,
where required
22 Payments relating to electricity, water,

telephone etc are done on time and payment
of penalty for late payments are avoided
23 Expenses are approved by two authorised

officers within their delegated powers
24 Purchase of assets are approved by appropriate

authorities and the procedure followed and
accounting are as per guidelines
25 AMCs are kept alive by timely payment of AMC

charges
26 Breakdown registers are maintained to track
performance of equipments and service
provided under AMC
27 Inward/Outward letters/ mails are recorded and

movement tracked

28 Things required by customers such as paying in
slips, applications for remittances etc, pen, pins
etc and table/ledge for writing are provided and
kept well arranged
29 Old records are well arranged and proper

record of the same is maintained meticulously
30 Record retention policy is followed. All records

required to be maintained under AML Act are
maintained
31 Upkeep of the branch premises and furniture

and fixtures is adequate
32 Have all the lease agreement is renewed before

expiry of by the competent authority.
J.5 Frauds
1 Frauds are reported to RO/ HO promptly
2 Police case is filed as per the instructions of

RO/HO
3 Cases of frauds are followed up for recovery and
closure with periodic reporting being done to
RO/HO
4 Preventive Vigilance Committee Meetings held
at stipulated intervals
5 Frauds are analysed and root cause study is

undertaken and steps are initiated to prevent
recurrence
6 Staff accountability is examined and reported

expeditiously
J.7 Fixed Assets
1 Whether detailed report of all fixed assets is
maintained
2 Whether necessary reporting/approval from the
competent authority has been obtained for all
additions/purchases to fixed assets and invoice
there of.
K STATUTORY COMPLIANCE
1 Compliance with guidelines relating to Tax
Deduction at Source is ensured in all applicable
Cases (Payment of Rent, Interest on Deposits,
Payment of Salary, Pension, Payment to
Contractors and Other Services rendered etc.)
2 Remittance of TDS to the government account is

done every month within the stipulated time

3 TDS certificates are issued to customers / vendors
in time
4 Form No 15G and 15H are obtained from
customers who apply for non deduction of TDS.
The forms are submitted to the IT authorities at
prescribed periodicity
5 Quarterly returns are submitted to the income

tax authorities in time
6 Profession tax is collected and remitted to
government account as per guidelines
7 Compliance with bonus act is ensured- Payment

of bonus, maintenance of register and
submission of required returns
8 Implementation of official language is done as

per guidelines
9 Provisions of Shop and Establishment Act are

complied with
10 Notices, if any, received from the Police, Income

Tax and other revenue authorities and courts are
promptly reported to controlling office and their
instructions followed meticulously.
L PARA BANKING
L.1 Safe Deposit Lockers
1 KYC procedures are adhered to while renting out
lockers
2 Stamped agreements obtained duly signed and
condition regarding operation is incorporated in
the agreement along with other details cove
3 Grill door to the locker room was kept locked at

all times
4 Standing instruction to debit rent to savings
account is taken
5 Locker operation Register maintained and
each operation recorded and authenticated by
the supervisor
6 Access was allowed only after verification of
signature
7 Surrender of locker was done as per guidelines
8 Exchange of locks were done soon after

surrender
9 Overdue rent was being followed up for
recovery.

10 In case rent was long overdue, action was
initiated to break the locker and all prescribed
procedures were complied with before/while
breaking the lockers
11 Claims from nominees/legal heirs of deceased

locker hirers were dealt with expeditiusly and as
per procedure
12 Proper custody of master key and keys of

vacant lockers is maintained.
13 Password for locker is maintained

14 The locker room was maintained clean and tidy
L.2 Safe deposit Articles

1 Articles held as per safe custody register.
2 Prescribed charges collected
3 Verify the counter foil of safe custody receipts
4 Verify the delivery of articles against the safe
custody receipts.
L.3 DEMAT
M INFORMATION SECURITY AND BCP
M.1 Physical & Environmental access Control
1 UPS Cabin has sufficient ventilation to take care
of acid fumes/heat emission.
2 Network equipments viz. Switch, Router, NT Box,

Modem etc. are maintained securely.
3 Data cabling/ Electrical wiring is satisfactorily

maintained
4 Hardware is maintained in good condition and is
cleaned periodically
5 No discrepancy is revealed in physical

verification of hardware purchased and installed
at the branch.
6 Whether all IT assets (like PCs, Printers,

peripherals, network devices, UPS etc) are
marked with a unique identification number
(Asset tag).
7 Whether physical access control procedures
implemented at the branch are adequate while
engaging the vendors, equipment and facility
management staff. and access registers are
maintained for Network room, ATM room, UPS
etc.

8 Whether adequate fire extinguishers are
available in the premises, the extinguishers are in
usable conditions (like expiry / pressure
indication) and fire extinguishers are available for
ATM room / Network room / Generator set etc
9 Whether the electrical power for critical

equipments like PC, Communication rack, CCTV
camera and console, ATM etc. are through UPS.
10 Whether the communication equipments such

as routers, modems etc. are placed in a
mounted rack inside locked network room/ If
network room is not locked, whether the rack is
locked and key is kept under official custody?
11 No work desk has been provided inside the
network room
12 No other electrical equipment like Line Printer,
tubes, fans etc. are connected UPS
13 Whether DG set is provided in the event of

extended power outage
14 Whether adequate number of PCs / nodes has
been provided.
15 Connectivity is automatically switched over to
ISDN in case of Leased Line failure
M.2 Logical Access Control

1 Whether Finacle user-Ids are as per banks
service records
2 Whether any staff is given multiple Finacle ID.
3 There is no existence of any active Finacle ID of

the employees who are retired, suspended,
dismissed or transferred to other branch.
4 No instance observed of successful transaction /

logins using Finacle user-id of the employee who
was/is on leave.
5 Whether all active Finacle users are as per the
Branch Muster
6 Password control is adequate. No case of
password sharing has come to notice or
reported
7 Work Class as per Banks laid down rules (i.e.
Computer Operators-120, Head Cashier-160,
Special Assistant-180, Officers-220, Officers with
RTGS-230, Manager-240, Senior Manager-300, Dy.
Branch Head-330, Branch Head-380) are being
properly maintained in the system.

8 Free user tenor has been allotted as per laid
down policy of the Bank.(Branch Head, Dy.
Branch Head, Head cashier, Service branch
users are free user by default. Any other user
having free user tenor should have the
recommendation of the Regional Office)
9 While allowing temporary work class the

Effective Till field is populated in accordance
with the period of such allocation (should be
backed by written order).
10 Usage of Net Meeting is recorded with

particulars like purpose, duration, to whom given
etc.
11 Whether the users log-out of the application /
client before leaving the seat?
M.3 On-site/ Off-site ATM

1 Whether the ATM HOOD keys are with the
designated officers of the branch and the ATM
chest door is under dual control at the branch
2 Whether AC is in working condition, whether

proper cooling is maintained
3 Whether periodic preventive servicing of the ATM
is done by FM / AMC Vendor
4 Whether Video Surveillance System (VSS)

installed at the ATM room is running satisfactorily.
5 Whether images captured by VSS system is
verified at regular periodicity & stored for future
reference.
6 Physical cash in ATM is tallied with GL balance.
7 Excess cash/short cash found in ATM is noted

along with the error code and diagnosed
properly.
8 ATM Journal Print Log Prints are stored securely
date wise.
9 ATM cards and PIN mailers are kept separately
in a secure manner.
10 ATM cards and PIN mailers are delivered to

customers as per laid down procedures.
11 Procedures laid down in respect of reported lost

cards and expired cards are followed properly.
12 Whether ATM card issue register is maintained

and updated regularly and tallies with physical
cards received in the branch?

13 ATM cash register for recording date wise
opening balance, dispense amount, amount in
purge/divert cassette, fresh loading and the
closing balance is maintained.
14 Loading of cash is done jointly by both the

custodian.
15 Applications for ATM cards are processed and
preserved properly.
M.4 Internet Banking
1 Applications for Internet Banking facility are
processed and preserved properly.
2 Internet Banking Login passwords and

transaction passwords mailers are kept in a
secured manner.
3 Internet banking passwords mailers are delivered
to customers as per laid down procedures.
M.5 Miscellaneous
1 Signature uploading is completed for all
accounts.
2 Service Charges for Stop Payments, fall in
minimum balance, Cheque book issue, Clearing
returns, etc are charged correctly.
4 BR of SB/CA/CC/OD are generated and saved

in a PC on daily basis.
6 At EOD time all the teller /Head cashier accounts
show NIL balance
7 Prescribed steps for downloading/ uploading
data from/to IHH machine are strictly observed.
8 Daily collection amount (cash) is tallied with the

respective reports generated through IHH
machine.
9 E-mail password is protected against misuse.
N FOREIGN EXCHANGE
N.1 General
1 All Returns are correctly compiled and promptly
submitted to RBI (XOS, BEF, R Returns, ECB-2, ECB-
3, ECB-5, EBW, LEC(NRI), LEC(FII), NRI, returns etc.)
2 All Monthly , Quarterly , Half-Yearly and Annual

Returns are correctly compiled and promptly
submitted to controlling office
3 GR forms of paid export bills are held with

relevant R returns.
4 A1, A2 forms are completely filled in and held on
record.

5 Charges deducted by foreign bank are shown
as sales and supported by A2 form. Also GR form
is certified to show full amount realized.
6 The currency wise Nostro inflow/out flow is

submitted along with R return to RBI.
7 Correctness in recording transactions of above

and below the equivalent of Rs.10 lacs
separately.
8 Record of Rates obtained from Treasury for

transactions equivalent of Rs.10 lacs and above
maintained.
9 Rate Lists are obtained and kept date wise and

rates of important Currencies displayed
prominently
10 Use of Proper Forms for Reporting
11 Sanction of Loan against NRE/FCNR Deposits and
funds utilization are as per laid down norms.
N.2 Foreign Currency/Travellers Cheques

1 Laid down procedure is followed for Sale and
Purchase of FCN/FCTC
2 Details such as copy of passport, list of number
of currency notes purchased etc are held on
record
3 Identification /photograph of concerned person
is obtained
4 All cases of detection of Counterfeit Foreign
Currency and Spurious Drafts have been
reported to police
5 The Branch has on record in the System,

Updated List of lost / Stolen Travellers Cheques /
Drafts / Inward Remittance Certificates etc., for
reference.
N.3 Inward Remittance

1 KYC related instructions are complied with for all
Inward Remittance Transactions
2 Inward Remittances are promptly disposed of

after obtaining beneficiaries instructions
wherever required
3 Adequate precautions are taken while handling

Foreign Inward Remittances in favour of Entities
covered by the Foreign Contribution Regulation
Act

4 Separate record of remittances aggregating to
more than Rs. 10 lacs in a month are kept in
favour of NGOs in excess of Rs. 10 lacs in a
month are monitored
5 FIRCs are issued on security paper, serially

numbered and signed by two officers, after
obtaining written request from customer
6 Proper Classification such as Advance

Remittances are made and correctly reported in
R Returns
7 FEMA declarations are obtained wherever

relevant
N.4 Outward Remittances
1 The eligibility for Outward Remittance is ensured
before making the remittance
2 The extant instructions in regard to Quantum,

Documentation Requirements and other
stipulations for Outward Remittances are
adhered to
3 Advance Remittances for Imports and Non-
Imports are made as per extant instructions
4 No claims have been received from Foreign

Banks for delayed execution of Remittances
5 15 CA and 15 CB are properly recorded and

submitted to assessing officer within the 7th of
the next month
N.5 Import LCs
1 LC applications obtained are in the prescribed
format and properly filled in and stamped in all
cases.
2 Original import contract is obtained/ endorsed.
3 Pro forma Invoice/ Purchase Order copies are

obtained and scrutinized.
4 LCs are opened within Sanctioned

Limits/approval from Appropriate Authority
obtained.
5 Margin on LC is obtained as stipulated by
sanctioning authority.
6 DA LCs are not opened against sight contracts.

7 For opening L/Cs involving Capital Goods /
Revolving LCs/ LCs calling for Usance Bills for
more than 180 days / Clean L/Cs, Deferred
Payment LCs/ Standby LCs, due precautions are
taken and approval of appropriate Authority
obtained .L/Cs opened for capital goods, source
of payment is ascertained.
8 LCs opened do not contain onerous clauses.
And standard clause for transport document as
stated in LC application is incorporated in LC.
9 Necessary clause/INCO terms to take care of

insurance cover by the Importer is incorporated
in LCs on CFR/FOB basis.
10 Credit report on overseas supplier is obtained

when LC value exceeds US$100000.
11 Appropriate Commission is charged for LC

opening. Whenever LCs are
extended/enhanced, additional Commission is
recovered. Concessions given if any, are
authorized by the appropriate Authority.
12 FEMA / EXIM policy guidelines/UCPDC

500/Uniform Rules for Bank to Bank
Reimbursements are complied with, while
opening L/Cs.
13 On receipt, Import Bills are recorded, scrutinized

and advised. Discrepancies, if any, are also
advised to the Opener and to the Drawer Bank
as per UCPDC promptly.
14 Trust receipts are obtained for Usance bill and

properly held on record.
15 Extant instructions with regard to custody and

periodical verification of Bills are complied with.
16 Documents are not delivered without receiving

instructions from concerned C category
branch.
17 Sight bills are not kept pending due to non-
receipt of instructions from the drawee and
disposal instructions from overseas supplier.
18 In respect of import of Drawings / Designs etc.,

the required Certificate regarding compliance
with R & D Cess Act and the Undertaking in the
prescribed format regarding Income Tax / NOC
from I.T. Authorities obtained.

19 In case of Merchanting Trade Transactions, all
rules relating to Import Leg of transactions are
complied with as per extant instructions.
20 In respect of direct receipt of Documents from

the Overseas Exporter, FEMA guidelines including
obtaining of opinion reports on Suppliers are
observed.
21 Interest on Import Bills is paid at rates applicable

for Trade Credits, as per RBI guidelines.
22 For Import Payments of more than USD 100000 on

behalf of PSUs on C.I.F.basis, approval of the
Chartering Wing of Ministry of Shipping obtained
in cases of imports through Ocean transport.
23 In case of Non- PSUs waiver of BGs/Standby LCs

for Advance Remittance for Imports is given as
per guidelines
24 Evidence of Import (BOE/PP Wrapper), as

applicable, is obtained in all cases as per extant
instructions and recorded/followed-up/marked
off in Bill Register.
25 Due precautions, as per extant instructions, are
taken for handling of Import Bills on Collection
Basis. Collecting Banks instructions are complied
with
26 In respect of Advance Payments for Imports,
extant instructions are followed where the
Remittance involved is for more than USD 100,000
or equivalent thereof or limits stipulated by RBI.
27 Crystallization is done in respect of overdue L/C

Bills as per extant instructions.
28 All import payments are made within the period

stipulated by RBI from date of shipment.
29 Undertaking /CA certificate for allowing interest

payment to foreign supplier is obtained
30 Delivery Orders are issued as per extant

guidelines.
31 Adequate steps are taken to safeguard Banks
interest in case of Import transactions with
specific reference to Usance Bills drawn under
LCs and LCs containing onerous clauses.

32 Correctness of accounting entries ensured while
Opening/Utilisation/Expiry of LCs and handling of
Import Documents negotiated abroad (for which
NOSTRO accounts have been debited)
33 Bill of entry is sent to custom authority on random

basis for verification of genuineness.
34 Physical Bills are balanced with the balance as

per General ledger
N.6 Export LCs
1 LCs received are verified for authenticity &
onerous clauses and promptly advised as per
provisions contained in Art. 7 of UCPDC.
2 Approval of HO is obtained for adding

confirmation to LCs wherever it is necessary.
3 Commission is correctly recovered

N.7 Pre-Shipment Credit
1 Packing Credit is backed by adequate
contracts/ LCs. DP is calculated based on valid
contracts/paid stock.
2 Contract register /LC register is properly
maintained for all the PC accounts.
3 Contracts/LCs are endorsed while disbursing PC
4 Confidential report on overseas buyers are held

on record( Applicable for post shipment finance
also)
5 End use funds under PC are properly monitored.
(Auditors to check Funds are not transferred from
PC account to adjustment of ,devolved LCs,
Overdue export bills and current account and
then to directors A/c or associate concerns etc.
and supplier bills or invoices copies are
obtained)
6 v) Branch is not sending export bills under

collection when the pre shipment finance is
outstanding.
N.8 Export Bills
1 RBI's approval is taken for
Handling export bills of caution listed exporters
2 RBI's approval is taken for

Export of machinery/equipments on lease or hire
3 Export Bills are scrutinized properly while

negotiating.

4 (Auditors need to check whether document
under export bills include full set of BL, Whether BL
indicates Clean Ship on Board or not, AWB
shows flight no and date, Whether on Board
notation is added by stamp is authenticated by
shipping company, SDF forms bear the SB or
invoice number, Copy of underlying contract is
obtained in case of non LC documents. AD
code mentioned in Shipping Bill is same with that
of branch. Apart from this all the instructions for
negotiation is to be checked) Discrepancies if
any, are promptly brought to the notice of the
exporter and such bills are negotiated after due
approval and indemnity.
5 Cautionary instructions of IBD/RBI are observed

while Negotiating / Purchase / Discounting of
Export Bills. Specific approval list of ECGC/FEDAI
is referred to.
6 Export bills drawn on overseas buyers whose
previous bills are overdue are not purchased.
7 In case of non-LC Bills, ECGC Buyer-wise Limits

are stipulated and exposure is within limits.
8 Adequate precautions are taken for

Negotiation of Bills under L/Cs advised by other
Banks/Branches, including verification of
authenticity and scrutiny for onerous clauses.
9 Documents are dispatched promptly.
10 Interest for delayed Reimbursement is claimed
11 Exchange Control Regulations are observed in

handling Export Bills submitted beyond 21 days
from the date of shipment.
12 Exchange control copy of GR or shipping bill for

export bills sent on collection basis is obtained(
Check whether triplicate or quadruplicate
copies are being obtained instead of exchange
control copy)
13 FIRCs are correctly issued and a record of such
certificates issued maintained.
14 Letter of indemnity and purpose is obtained from

the payee in respect of clean FBC/FBP
15 Bills Realization certificates are handed over to

the exporter on proper acknowledgement and
duplicate copy is being submitted to DGFT.

16 Reimbursement claims under LCs are submitted
promptly.
17 Claims on account of delayed reimbursements
are properly followed up for settlement.
18 Overdue interest is meticulously recovered

wherever applicable
19 Collection Bill payments are followed up with
Tracers
20 Appropriate Commission is recovered in respect
of Collection Bills
21 Payments of Bills are effected after due

verification and with proper Value Date.
22 Advance Payments received are duly recorded,

shipments made in time, GR forms verified and
marked off.
23 Overdue Export Bills are crystallized as per

guidelines and FEMA declaration and mandate
are obtained from the exporters.
24 Extension of time limit for realization of export

proceeds are permitted by the Branch as per
extant instructions.
25 Proper follow-up of overdue bills is made
26 Adequate precautions are taken in respect of

Disputed / Returned Exports to safeguard Banks
interest
27 Efforts made for writing-off in respect of long

outstanding Export Bills. While disposing of GR
forms of Export Bills Written Off, Branch has
obtained Documentary Evidence of surrender of
Incentives, if any, availed by the Exporter.
28 Direct dispatch of Documents to the foreign

importer is done only as per guidelines
29 In respect of Non- LC Bills sent for Collection and

Purchased subsequently, due precautions like
ECGC coverage, Opinion Report etc., ensured.
The Credit is within Sanctioned Limits.
N.9 Export Related Remittances /Advance
Remittances for Exports
1 Agency Commission is remitted as per extant
instructions.

2 While Remitting Export Claims, Writing Off,
Approving Reduction in Invoice Value etc., the
Exporter is advised to surrender proportionate
Export Incentives received. An Undertaking is
obtained from the Exporter to this effect.
3 An undertaking is obtained from the Exporter at

the time of releasing Advance Remittance that
the relative Export shall be made within one year
and a system in place to ensure that Bills are
submitted within one year and that Interest Paid
is within the ceiling as per extant instructions
4 Shipments made against advance payments are

through the same Authorized Dealer through
whom Advance Payment was received and
appropriations made for every Shipment against
the Original Inward Remittance Certificate.
5 Follow-up in respect of Advance Payments for

Exports is made with the Exporter. Separate
record is maintained for this purpose.
6 Foreign Currency Notes/Travellers Cheques

towards Payment/Advance Payment of Exports
are accepted only from the Overseas Buyers
during their visits to India.
N.10 ECGC
1 Limits sanctioned /modified /enhanced is
communicated to ECGC
2 Excesses granted over and above the limits are

intimated to ECGC along with monthly premium
payments.
3 ECGC Guarantees are taken as per laid down

instructions and Waivers, if any, are approved.
4 Premiums for ECGC Guarantees are computed

correctly and remitted promptly.
5 Copies monthly shipment declarations to ECGC

are obtained from exporters.
6 Defaults are notified to ECGC within the

stipulated time frame.
N.11 EEFC Accounts
1 EEFC Accounts are credited after realization of
Exports /Service Proceeds only, as per extant
instructions.

2 EEFC Balance held in Non-interest Bearing
Accounts only.
3 No facilities, Fund-Based /n-Fund Based, are
made available by the Bank against the security
of EEFC Balances.
4 Transactions in EEFC Accounts are permitted as

per extant instructions only.
5 KYC norms are followed while opening EEFC

Accounts.
6 FC settlement account reconciliation is done
and statement submitted
7 Balancing report is generated periodically
N.12 Forward Contracts

1 Customers booking Forward Contracts are given
Suitable Limits and adequate margins are
maintained.
2 Request Letter signed, duly stamped Contract

forms, are available in all cases. Branch has
obtained an undertaking from the Customers to
produce supporting Documentary evidence
before maturity of the Forward Contract and
also an Undertaking that the party has not
booked a Forward Contract for the same
underlying Exports with another AD including for
Export Bills, wherever applicable.
3 All Overdue Contracts are automatically

cancelled within 15 days from the Due Date.
Due date dairy is maintained and updated.
4 All charges are recovered correctly and

promptly.
5 Where Forward Contracts are booked on
Declaration Basis, on the basis of past
performance (without production of underlying
Documents) up to 100% of the Limit : The
required Certificate from Chartered Accountant
is obtained.
6 Proper record of all Forward Contracts

Booked/Extended/Cancelled is kept.
7 Reversal of Undelivered Contracts are balanced
with Treasury Branch.
N.13 Derivatives
1 While booking Derivative Contracts, it is ensured
that suitable Limits are fixed and appropriate
Documents obtained and Terms and Conditions
are complied with.

2 No Open Position is run at the Branch for
Derivative Contracts.
3 Compliance of RBI Guidelines in Booking and
Cancellation of Contracts ensured.
4 Contracts are balanced with Treasury Branch
N.14 Foreign Guarantees

1 All Guarantees are backed by Counter
Guarantees of Foreign Banks and duly approved
by competent authority.
2 In all Counter Guarantees issued by Foreign

Banks the jurisdiction for dispute settlement is
under Indian Law and under Indian Jurisdiction.
3 In all the Guarantees issued, the required

clauses, including Liability Limitation Clause, are
incorporated.
4 Guarantee Formats are scrutinized in order to

avoid onerous clauses. Contents of the
Guarantee conform to the Exchange Control
Regulations.
5 Appropriate charges are recovered.

6 Control entry passed.
7 The minimum claim period is provided for as per
instructions in the Counter Guarantees by the
Foreign Bank against which Guarantees are
issued locally.
8 In all cases of invocation of Guarantees, HO is

advised promptly
9 In the cases of invocation of Performance

Guarantees issued favouring Foreign
Beneficiaries and Remittance of Interest on
Advance Payment Guarantees, it is ensured that
Withholding Tax Provisions are complied with.
10 Liabilities for Invoked Guarantees are met

promptly without demur and reimbursements
claimed promptly and received from Applicants
/Banks.
11 In respect of DPGLs, Liability is proportionately

reduced after payment of each installment.

12 Commission / Charges recovered promptly and
correctly.
13 Expired Bank Guarantees are called back and
Control Entries are reversed.
N.15 External Commercial Borrowings

1 The Foreign Currency Loans/ External
Commercial Borrowings are within the ceiling
stipulated in the Guidelines & Procedures issued
by Government of India, Circulars issued by RBI
on the subject from time to time.
2 In respect of ECBs, approval of RBI is in place for

extending Guarantee / Letter of Comfort / Letter
of Undertaking Facility.
3 Terms and Conditions of the ECB are complied

with.
4 Remittances representing Repayments
Principal, Interest, and charges are made in
accordance with the terms of ECB / RBI
Guidelines.
5 Record (Register) of such Remittances, party-

wise / loan-wise, is maintained.
6 The Periodical Reports submitted by the

Borrower are scrutinized and submitted to RBI
promptly.
7 RBI approval is available for pre-payment, if any,
of FCL / ECB
8 FCL/ ECBs have not been made available to
Individuals/ Trusts / non-profit Organisations
N.16 Suppliers / Buyer's Credit

1 Suppliers Credit / Buyers Credit are provided as
per extant instructions
2 In respect of Suppliers Credit/Buyers Credit for

periods more than one year including roll-overs, if
any, RBI approval is obtained for extending
Guarantee / Letter of Comfort / Letter of
Undertaking.
3 Liability in respect of Trade Credits / Buyers

Credit / Suppliers Credit is accounted for
promptly in Branch books.
4 Proper assessment is carried out and approval

obtained for issuing LOC /Guarantee.

5 Exchange Risk is factored in the assessment and
suitable hedging put in place.
N.17 Overseas Direct Investment

1 The Indian party making Overseas Direct
Investment is NOT in the RBIs Caution List / List of
Defaulters to the Banking System circulated by
RBI.
2 The investor has submitted up-to-date Returns in

Form APR in respect of all his Overseas
Investments.
3 All transactions relating to the Investment are

routed through the same Branch.
4 Form ODA, duly completed is submitted.
5 RBIs Unique Identification Number is obtained for

each JV/WOS.
6 Rollovers are not granted as a matter of course
N.18 FCNR Loans

1 Appropriate Sanction is taken before Disbursal.
2 Prompt reporting on the Value Date is ensured
3 Lien is marked in the deposit account
4 Appropriate Charges, Commission are

recovered for each Disbursal
5 Entries are passed at the correct Rate and
record is maintained.
6 Appropriate Natural Hedge/Forward Contract is
ensured as per extant instructions. If Forward
Contracts are not booked for repayment of
FCNR (B) loans, necessary waiver is obtained
from Sanctioning Authority.
7 Portfolio is balanced and reconciled with

Treasury Branch at prescribed periodicity
N.19 NRO ACCOUNTS

1 Whether the branch has satisfied itself of the NRI
status of the account holder(Change of status of
account on return of the account holder with
intention to settle in India permanently)

2 Whether the accounts of Pakistani and
Bangladeshi nationals opened after obtaining
RBI approval?
3 Whether the account is opened after observing
usual norms?
4 Whether the income tax is deducted as per
norms and deposit of the same with the tax
authorities.
5 Whether repatriation of funds is permitted only

after obtaining approval from RBI?
N.20 NRE ACCOUNTS

1 Whether any joint account opened with Resident
Indians?
2 Whether the account is opened against
remittances received from abroad or transfer
from other NRE accounts?
3 Whether cheque books are marked as NRE and

issued?
4 Whether all transactions are in conformity with
E.C. Manual/Head Office guidelines?
5 Whether duly completed Form A-4 submitted to

RBI either for reporting or prior approval as the
case may be depending upon the nature of
transactions?
6 Whether Form Stat-1 submitted to RBI before 10th

of the following month?
7 Whether loans against NRE deposit granted

strictly as per the stipulated procedure?
N.20 FCNR ACCOUNTS

1 Whether the period, rate of interest, currency of
FCNR deposits are as per stipulation?
2 Whether the branch has verified that the source

of funds credited to these accounts is through
Foreign Remittances/Foreign Currency
notes/FTCs received in the name of the account
holder?
3 Whether any local resident is included in joint

account?
4 Whether stipulated margin is kept for advances
against these deposits?

5 Whether withdrawals under FCNR (B) scheme
allowed for the purposes permitted as per EC
Manual ?
N.21 RESIDENT FOREIGN CURRENCY (RFC) ACCOUNTS.
1 Whether the above accounts are opened and

operated upon as per the Central Office
instructions?
Part-B (Data Sheet)
1. Sector wise Classification

Sector As on As on
Agriculture Limits O/s Overdue Limits O/s Overdue
MSME
Retail loans
- Housing Loan
- Personal Loan
- Others
Corporate Loans
Others
Limits O/s Overdue Limits O/s Overdue
Sensitive Sectors:
a) Real estate sector
b) Capital Market sector
c) Commodities sector
2. Individual Exposure ( list Top five/ten individual borrower)

Name of the Sector Limit O/s % of total exposure to total advances of
borrower the branch
3. Group Exposure ( list Top five/ten group borrower)

Name of the Group Limit O/s % of total exposure to total advances of
the branch

4. Industry wise Classification (relevant for corporate branches)
Sl. Limit O/s % of o/s to total gross

Industry
No. exposure
1 Textiles
2 Paper & Paper Products
Chemicals & Chemical Products
- Fertilizer
3
- Drugs & Pharmaceuticals
- Petrochemicals& others
4 Iron & Steel
5 All Engineering
6 Gems & Jewellery
7 Construction
Infrastructure
- Power
8 - Telecommunication
- Roads & Ports
- Others
9 Petroleum
10 Cement & Cement Products
11 NBFCs including MFIs
12 Film Industry
5. Secured / Unsecured Advances

Particulars Limit O/s Overdue % to total exposure
1 Total Secured Exposure
2 Total unsecured Exposure
Total Exposure
% of unsecured exposure to
total exposure
6. Non fund based business:

Limit O/s % of exposure to total exposure
LC
BG
Other
Total non Fund based exposure
Particulars No Amount
BG Issued during the review
period
Total Turnover of BG issued
LC issued during the review
period
Total turnover of LC Issued
BG invoked
LC devolved
% of BG invoked to total

Turnover of BG
% of LC devolved to Total
Turnover of LC
% of BG invoked to O/s of BG
% of LC devolved to O/s of LC
7. Time barred debts.

a) Total no. of AODs are pending for obtention as on
b) Amount involved in Pending AODs as on date of inspection
c) Total no. of AOD and amount involved is pending at the time of
previous inspection
d) No of cases where documents are expiring within next 3/6
months
e) % of time barred debt to Total NPA.
8. Rating wise Clarification of Advances.

a. Internal rating wise
Rating grade As on As on..
Limit O/s % of No of Exposure O/s % of
No of
Rating grade NF compo borro composit
borrower FB NFB FB FB NFB FB NFB
B sition wer ion
1
2
3
4
5
6
7
8
9
10
Total
Total Low Risk
Total Medium
Risk
Total High
Risk
b) Report on borrower not rated by approved external rating agencies (in applicable cases
only)
No of unrated borrower Limits O/s % of exposure to unrated
borrower to total advances.
Total
c) Not caring out internal rating based on latest financials in applicable cases
No of unrated borrower Exposure to unrated borrower % of exposure to unrated
borrower to total advances.

9. Income Leakage: Details of seepage of income detected in various audits since last RBIA
Particulars Detected in Seepage Seepage
other various of % to total of income
inspection income Total seepage pending for
detected detected Recovery
1.1.1.1 Applicable ROI is not
charged
1.1.1.2 Prescribed processing,
inspection charges and other
service charges are not
collected
1.1.1.3 Penal interest / additional
interest is not charged for
- Overdue loans
- Stock statements, QIS, financial
statements,
- Delay in submission of renewal
proposal
- Non creation of mortgage, adhoc
limit etc
1.1.1.4 Processing charges are not
collected at the time of
annual review/ renewal
1.1.1.5
Income Leakage in Forex
Business
ROI on Deposit
Other
1.1.1.6 Total Seepage Detected

1.1.1.7 % of seepage of income
detected to total business
1.1.1.8 Total seepage of income
detected in previous
inspection/ review period.
1.1.1.9 Increasing / decreasing
A) 1) NPA Management
As on As on Increase/
Decrease
Amount % to Amoun % to Amoun %
Gross t Gross t
NPA NPA
a) Standard Assets
b) Special Mention ( out of A)
c) Substandard Assets
d) Doubtful Assets - up to 1 year

e) Doubtful Assets - 1 to 3 years
f) Doubtful Assets - above three years
g) Loss Assets
h) Total NPAs ( Gross)
i) % of NPAs to Total Advances -
j) Provisions made for NPAs
k) Understatement of provisions
l) % of provision to Gross NPA
m) Net NPA
n) % of Net NPA to Total Advances.
o) NPA more than 2 years (Chronic)
p) % of chronic NPA to total NPA
q) % of SMA to total Standard
Advances
r) Fresh NPAs added & Quick Mortality
1. Fresh NPAs added- Number &
amount involved
2. Out Fresh NPA- Quick mortality
cases- N umber and amount.
3. % of quick mortality cases to
sanctions made during the review
period.
s) Recovery of NPA
t) Accounts covered under SARFESI
Act
B) No of accounts where notices issued
under SARFESI Act
C) No of cases where notice issued ,
possession not taken
D) No of cases where possession taken
but not auctioned.
u) Up gradation of NPA to Standard
1. No. of accounts upgraded to
Standard Assets and Amount
involved during the review period.
2. % of up gradation to total NPA
v) Written Off accounts and its recovery
1. No. of Written of Accounts and
amount involved.
2. Amount of written off accounts
w) Restructured Accounts/CDR
1. No. of accounts restructured
2. Amount involved in restructure
x) OTS

1. No of cases and amount involved in
OTS
2. Amount of waiver.
3. % of waiver to Total amount.
4. No. of account where payments of
OTS is not forthcoming as per term of
OTS.
y) Other
2) Sectoral Concentration of NPA

a) Product wise.
Sector As on As on
Agriculture Limits O/s Overdue Limits O/s Overdue
MSME
Retail loans
- Housing Loan
- Personal Loan
- Others
Corporate Loans
Others
Limits O/s Overdue Limits O/s Overdue
1.1.1.9.1.1 Sensitive
Sectors:
a) Real estate sector
b) Capital Market sector
c) Commodities sector
C) Deposits
As on. As on..
No of a/c Amount No of Amount
a/c
1. SB
2. CA
3. Term liabilities
4. Total
5. Low Cost Deposits
6. % of low cost deposit to total deposits
7. Inoperative account
8. Risk categorization of customers
- Low Risk
- Medium Risk
- High Risk

D) Non Interest Income:
As on As on
a) Non-interest Income
- Processing charges and upfront fees
- Commission, exchange and brokerage
- Service charges
- Income from forex transaction
- Income from govt. business
- Other income
b) % increase/ decrease over previous year
c) % of non interest income in total Income
E) Frauds
As on As on .
No. Amount % No. Amount %
a) Frauds detected during the - -
review period
b) Nature of fraud
1. Misappropriation and
Criminal Breach of trust.
2. Fraudulent Encashment
3. Loan related frauds
4. Unauthorized Credit facilities
for reward/gratification
5. Negligence and cash
shortages
6. Cheating and forgery
7. Irregularities in Foreign
Exchange Transactions.
8. Other.
Total
c) Predator- wise
1. Staff
2. Customer
3. Outsiders
4. Staff and customer
5. Customer and outsider
6. Staff, Customer & outsider.
d) Detection
1. Within 3 months
2. Within 6 months
3. Within 12 months
4. After 1 year
e) Whether staff accountability
examined.

F) Impersonal Accounts
Head of A/c 1 months to 3 months to
above 6
Upto 1 month less than 3 less than 6 Total
months
months year
No. of Amt No. of Amt No. of Amt No. of Amt
Entries Entries Entries Entries
Suspense A/c
Parking GL
End Point
Branch Adjustment/ inter
branch transfer etc
Sundry deposits/assets
Capital Expenditure
Adjustment
Accounts with other
bank un reconciliation
items
TT paid/ payable
account
Other
Total
G) Inspections conducted during the review period:

Date/ month of Remark on delay
Closure time
SL in rectification,
Inspection type of report (as Audi Submissi Rectifi
No Closure level of
per guidelines) t on cation
rectification etc.
1 Previous RBIA 1.1.1.10 1.1.1.11
2 Concurrent audit 1.1.1.12 1.1.1.13
(month)
3 Credit Audit
4 I S Audit
(ALPM/TBM/CBS)
5 RBIA
6 RBI inspection
7 Statutory Audit
8 Other
H) Complaints
During previous inspection During present inspection
review period review period
No. % to total No % to total
No of complaints received
Nature of complaints
- Deficiency in service
- Loans related
- Rude behaviour of

Manager/staff
- Alleged wrongful debits to
their accounts
- Charging excess interest
/commission/service charges
- Alleged wrongful dishonour of
cheques
- Disputed ATM transactions
- Others
Total
Part-C (Indicative template on Business Risk)
SL. ASSESSMENT AREA Ref. MAXIM SCORE ASSESSMENT DIRECTION

NO Data UM ALLOTT OF RISK OF RISK
shee SCORES ED
t
BUSINESS RISK
A. Composition of Advances
Share of exposure to sensitive sector to A-1

gross Advances
Individual exposure - Share of top five/ten A-2

exposure
Group Exposure - Share of top five/ten A- 3

exposure
share of exposure to low priority sector A- 4
Share of Unsecured Advances A- 5
Exposures to countries in higher risk
categories
% of BG invoked to total Turnover of BG A- 6
% of LC devolved to Total Turnover of LC A- 6
% of BG invoked to O/s of BG A- 6
% of LC devolved to O/s of LC A- 6
% of time barred debt to Total NPA. A- 7

Share of High risk exposure to total A- 8
exposure
% of reduction of low risk exposure/ A-
medium exposure 8.a
% of increase in High risk exposure A-
8.a

share of unrated credit risk exposure in A-8.b
applicable cases
Share of exposure to total exposure A-8.c
where internal rating not carried out
% of seepage of income detected to A-9
total business
B. NPA Analysis
Standard assets to Total Assets B-1

% of Special Mention Accounts to Total B-1
Advances
B-1
% of provision to Gross NPA
B-1
% of understatement provisions
Ratio of Gross NPA to Total Advances B-1
B-1
% of Net NPA to Total Advances.
B-1
% of chronic NPA to total NPA
% of quick mortality cases to sanctions B-1
made during the review period.
Extent of migration within Substandard, B-1
Doubtful and Loss Assets
B-1
% of up gradation to total NPA
Amount of written off B-1
Sector wise - share in NPA B-2
C COMPOSITION OF DEPOSIT
% of Low Cost Deposit to Total Deposit C
Share of High Risk/ Medium Risk deposit
accounts in total accounts
C
Increase in high risk Customers C
D Non Interest Income

% of non interest income in total Income D
% increase/ decrease over previous year D
E Frauds
Share of credit related frauds in total
frauds F

F CUSTOMER BASE
Increase/ decrease in customer base
Losing/ additions of valuable customers
compared with total business of the
branch
Customer complaints H
G EMPLOYEE TURNOVER RATIO
H PERFORMANCE OF THE BRANCH

1. Quarterly Target and Growth
Achievements
i. Advances
Achievements of quarterly targets

Overall advances
Priority Sector Advances
Positive/ negative growth in Advances
(Proportionate marks can be given
depending upon achievements of targets
and percentage of growth)
ii. Deposits

Overall Deposits
Low cost Deposits
Positive/ negative growth in deposits
depending upon achievements of targets
and percentage of growth)
iii. NPA Management

NPA Outstanding
NPA Recovery
depending upon achievements of
targets)
Recovery under Written of Accounts
iv. Profitability
Achievements of target
Ultimate Profit and Loss
Fee Based Income
Ultimate loss making branch making
ultimate profit
(Proportionate marks can be given)

Control over Revenue Expenditure
Employee Productivity
v. Para Banking
Achievements of target
(Proportionate marks can be given)
Total
ANNEXURE-XVIII
Indicative List of Offsite surveillance Report
Related
Area of Section
SG Department Frequency
Operations / Audit
R Report
Days on which cash retention limit
Accounts has been exceeded
1 Cash OMU* Daily
Dept
Accounts in which there were more

Inspection than 10 cash deposits during the
2 Cash CA** Weekly week
Dept/AML
Cash Deposits between Rs. 40000 and

Inspection Rs. 50000
3 Cash CA Weekly
Dept /KYC
Dormant account which need to be

Accounts transferred to CO
4 Deposit CA Monthly
Dept
Dormant Accounts where

transactions have taken place
Accounts
5 Deposit Acs CA Daily
Dept
List of long pending items in Sensitive

Accounts and Reconciliation General Heads
6 Control OMU Monthly
Dept
DD/PO issued against deposit of cash

Accounts - arranged according to the name of
7 Remittance CA Weekly the purchaser
Dept

List of unsuccessful logins
Department
of
8 IT OMU Weekly
Information
Technology
List of staff members who are on

Department
leave but under whose log in ID
of
transactions have been input/verified
Information
9 Technology/ IT OMU Daily
Human
Resource
Department
New advances accounts are not
Department opened properly in the system . All
of fields in the customer master is input
10 Information Credit CA Daily and the sanctioned limit is input
Technology/ correctly
RO
New deposit accounts opened,

Department category wise (Current, Savings, FD,
of RD with NRE/NRO/FCRA account
11 Information Deposit Acs CA Daily marked)). Also indicate fields in
Technology/ account master left blank
RO
All manual debits to expenses

Inspection accounts
12 Control CA Weekly
Dept
All manual debits to Income

accounts
Inspection
13 Control CA Weekly
Dept
Current Accounts and Savings

Accounts without OD limit in which
TODs were permitted more than three
Inspection times during the quarter, including
14 Credit OMU Weekly
Dept/ RO TOD, if any , outstanding (Separate
Reports for Current and Savings
accounts)
Debit transactions in NO Frill Accounts

exceeding Rs. 10000 in a month
Inspection
15 Deposit OMU Monthly
Dept/ RO
Credit transactions in NO FRILL a/cs

Inspection exceeding Rs. 100000 in a year
16 Deposit OMU Yearly
Dept

Debits in inactive accounts
Inspection
Dept/
17 Deposit Acs CA Weekly
Accounts
Dept / RO
Debit balances in Savings / Current

accounts
Inspection
Dept/ RO
Entries reversed
Inspection
19 Transactions CA Weekly
Dept
Transactions with value date prior to

date of transaction
Inspection
20 Transactions CA Daily
Dept
List of all high value transactions -

Cash, Clearing, Transfer- seperately
Inspection
21 Transactions CA Weekly
Dept
List of staff accounts with unusual or

high value transactions
Inspection
22 Controls OMU Daily
Dept
List of credit to NEFT/RTGS suspense

outstanding beyond a day
Accounts
23 Control OMU Daily
Dept
Accounts which were upgraded from

Recovery substandard to standard status
24 Credit CA Weekly
Dept
List of accounts which should have

Recovery been marked as NPA but has not
25 NPA OMU Monthly been done
Dept
List of all new guarantees issued

RO- Credit
26 Monitoring Credit CA Weekly
Cell

Cash Credit /Overdraft/Bill
Purchase/Packing
RO- Credit Credit/Guarantees/LC accounts in
27 Monitoring Credit OMU Daily which balance exceeded the
Cell drawing limit (Separate report for
each type of account to be
generated)
Exceeding in Sanctioned Limits
RO- Credit
28 Monitoring Credit OMU Monthly
Cell
Advances accounts (OD, CC, Loan,

RO- Credit BP, BD, BN, PC and Cheque
29 Monitoring Credit OMU Daily Purchase) irregular/overdue.
Cell
Guarantees expired
Risk
Managemen
t Dept/ RO-
RMC
Guarantees invoked
Risk
Managemen
t Dept/ RO-
RMC
Accounts in which stock statements /

uploading of drawing limit is overdue,
RO- Credit arranged age wise
32 Monitoring Credit OMU Monthly
Cell
Credit Accounts in which limits have

expired
RO- Credit
33 Monitoring Credit OMU Weekly
Cell
List showing unusual growth in

advances (numbers of accounts and
amount ) Spurt in advances
Risk
34 Managemen Credit OMU Monthly
t Dept / RO

Cheques/DDs/Bills purchased
returned unpaid
Cheque
35 RO Collection/Purch OMU Monthly
ase
List of all cheque purchases

(Inland/Foreign separately)
Cheque
36 RO Collection/Purch CA Monthly
ase
Cash Credit accounts with turnover

during the quarter less than the
sanctioned limit
RO- Credit
Cell
Cash credit accounts with cash

withdrawals in excess of 10% of the
RO- Credit sanctioned limit
Cell
List of new /renewed credit accounts

in which proposal processing charges
have not been recovered
Inspection
39 Credit CA Monthly
Dept/ RO
Advances accounts in which interest

rate code is "0"
Inspection
Dept
Credit accounts in which insurance

has expired
RO- Credit
Cell

Loan accounts in which installments
are falling due within the next 15 days
Special
Mention
42 Credit OMU Monthly
Account
Dept/RO
Loans granted against FDs
RO- Credit
43 Monitoring Credit CA Monthly
Cell
New advances accounts opened,

category wise
RO- Credit
Cell
List of all fresh Packing Credits

disbursed
RO- Credit
45 Monitoring Credit CA Monthly
Cell
FD accounts from which Lien Marking

has been removed
46 RO-RMC Credit CA Weekly
FDs matured but Lien Marking

continues
47 RO-RMC Credit CA Weekly
Accounts in which date of expiry of

insurance has been changed
RO- Credit
Cell

Accounts in which drawing limit has
been changed
RO- Credit
Cell
Accounts in which rate of interest has

been changed
Inspection
50 Credit CA Weekly
Dept
Drawing limits entered with back

value
Inspection
51 Credit CA Monthly
Dept
Current Accounts without OD limit

and debit balance (TOD) outstanding
for more than 15 days at the close of
Inspection the month
52 Deposit OMU Weekly
Dept/ RO
Overdue FDs
Inspection
Dept
Savings/Current Accounts/Cash
Credit in which signature has not
Department been scanned
of
Information
Technology
Deposit accounts opened and

closed within 6 months
55 AML Cell Deposit OMU Weekly

Savings and Current accounts which
were opened less than six months
ago in which there are high value
transactions
56 AML Cell Deposit OMU Daily
Deposit and Advances Accounts in

which interest rate has been modified
Inspection (separate for deposits and advances)
57 Deposit/Credit OMU Monthly
Dept
Savings/Current/Advances accounts
with blank Interest flag
Inspection
58 Deposit Acs OMU Weekly
Dept
List of Accounts of MINORs who have

attained majority during the month
59 RO-RMC Deposit Acs CA Weekly
List of welcome kit accounts

activated with name of customer left
RO-Planning blank
Dept
LCs devolved
Risk
Managemen
61 Forex OMU Weekly
t Dept/ RO-
RMC
Charges collected on LC/BG/Bills in
branches designated for Foreign
Inspection Exchange Transactions
62 Forex CA Weekly
Dept
FCNR deposits renewed after 14 days

after maturity
Treasury- Non
63 Resident Forex OMU Weekly
Deposit Cell

Debits and Credits in NRE, NRO and
Treasury- Non FCNR accounts
64 Resident Forex CA Weekly
Deposit Cell
List of all new LCs issued

(Inland/Foreign separately)
RO- Credit
65 Monitoring Forex CA Weekly
Cell
List of all Bills

Purchased/Discounted/Negotiated
RO- Credit (Inland/Foreign separately)
Cell
List of LCs advised
RO- Credit
Cell
List of foreign outward remittances
68 Treasury Forex CA Weekly
List of Foreign Inward remittances
List of export Bills on

collection/purchase/negotiation
List of import bills
List of LC opened
72 RO-RMC Forex CA Weekly

List of EEFC transactions
List of DD/PO/RTGS/NEFT/cheque
purchase/Bills/LCs/Guarantees in
which charges collected are less
Inspection than the charges calculated by the
74 Remittance CA Weekly
Dept. system
More than 5 DDs/Pos issued to the

same purchaser
Inspection
75 Remittance OMU Weekly
Dept.
Duplicate FD Receipts printed
76 RO-RMC Remittance CA Weekly
Duplicate DD/PO printed
77 RO-RMC Remittance CA Weekly
List of credit limits newly created/

RO- Credit enhanced/ modified with its validity
Cell
List of high value deposits of Rs 50 lacs

and above having different rate of
Inspection
79 Deposit Acs OMU Weekly interest than card rate
Dept
Opening balance and debits to the

account in all TAX accounts - TDS,
Service Tax etc
Statutory
80 Tax Cell CA Weekly
Compliance
FDs with TDS exempt flag both at

Account level and Customer Master
81 Tax Cell Tax compliance CA Weekly level (separately)
* Off Site Monitoring Unit

** To be used by Concurrent
Auditor

Annexure-XIX
REPORT ON BRANCH PROFILE & EXECUTIVE SUMMARY
Part-A
Branch Profile:
Branch 1.1.1.13.1 Regio Code
n
RO Area Rural / Semi-urban / Urban / Metro
Date of Opening of
the Branch
Category Small /Medium / Large /Very Large / ELB / IFB/ SSI /Others..
Name/s of EC/ Sub-office/ Satellite offices
attached
Designated for FX business (Yes/ No)
Branch Mechanisation (ALPM/ TBM/ CBS)
Rating Last Year Present Year
2. Incumbents during the period under review:

Designation Name Grade From To
Branch Manager
Asst. Br. Manager
In-Charge
(Credit)
3. Other Staff:
SN Category Current Previous
1 Officers
2 Clerks
3 Attenders
2 Total
4. Details of Inspecting Officers:

Sl. No. Name Designation
Period Covered : From : To:

Date of Commencement: Date of Completion:
Mandays utilised: Present Audit: Previous Audit:

Part-B
Executive Summary
Important positive/ negative features noticed during Audit to be furnished in brief under
the following parameters
Branch RO
Sr. No Parameter Auditors Finding

1. - Performance of the branch
Advances
Deposit
NPA
2. - Major findings of the inspections
3. - House Keeping
4. - Customer Service
5. - Statutory Compliance
6. - Systemic weakness
7. - Persisting irregularities
8. - Suggestions for improvement

Annexure - XX
INTEGRITY PACT
Rs. 100 non-judicial stamp paper (To be submitted in duplicate)
PRE CONTRACT INTEGRITY PACT
General :
This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact ) is made on
___ day of ______________the Month of 2015 between United Bank of India, a body
corporate constituted under the provisions of Banking companies (Acquisition and
Transfer of Undertakings) Act 1970, and having its Head office at 11, Hemanta Basu
Sarani, Kolkata 700 001, hereinafter referred to as BANK/BUYER (which term shall,
unless repugnant to the context or meaning hereof, be deemed to mean and include
its successors-in-interest and permitted assigns) of the first part
AND
M/s _____________________________________________a company incorporated under the
companies Act, 1956 and having its registered office at -
____________________________________ (hereinafter called the BIDDER/SELLER which
term shall, unless repugnant to the context or meaning hereof, be deemed to mean
and include its successors-in-interest and permitted assigns) of the second part
Whereas, the BANK/BUYER proposes to procure
_______________________________________vide Tender reference No:
____________________________dated ___________________ and the Bidder/Seller is willing
to offer/has offered the same.
Whereas the BIDDER/SELLER is a private company/public company/Govt.
Undertaking/Partnership /registered export agency, constituted in accordance with
the relevant law in the matter and the BANK/BUYER is a Public Sector Undertaking (PSU)
performing its function on behalf of Govt. of India.
NOW, THEREFORE,
To avoid all forms of corruption by following a system that is fair, transparent and free
from any influence/prejudiced dealing prior to, during and subsequent to the currency
of the contract to be entered into with a view to enabling the BANK/BUYER to obtain
the desired Services , components /equipments, ATS/AMC, Facility management
services etc. at the competitive price in conformity with the defined specification by
avoiding the high cost and the distortionary impact of corruption on public
procurement and
Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order
to secure the contract by providing assurances to them that their competitors will also
abstain from bribing and other corrupt practices and the BUYER will commit to prevent
corruption , in any form, by its officials by following transparent procedures.
The parties hereto hereby agree to enter into this Integrity Pact and agree as follows.
Commitments of the BUYER
1.1 The BANK/BUYER undertakes that no official of the BANK/BUYER , connected
directly or indirectly with the contract, will demand, take a promise for or accept,

directly or through intermediaries, any bribe, consideration, gift, reward, favour or
any material or immaterial benefit or any other advantage from the BIDDER/SELLER,
either for themselves or for any person, organization or third party related to the
contract in exchange for an advantage in the bidding process, bid evaluation,
contracting or implementation process related to the contract.
1.2 The BANK/BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will
provide to all BIDDERs the same information and will not provide any such
information to any particular BIDDER which could afford an advantage to that
particular BIDDER in comparison to other BIDDERs.
1.3 All the officials of the BANK/BUYER will report to the appropriate Government office
any attempted or completed breaches of the above commitments as well as any
substantial suspicion of such a breach.
2 In case any such preceding misconduct on the part of such official(s) is reported by
the BIDDER/SELLER to the BANK/BUYER with full and verifiable fact and the same is
prima facie found to the correct by the BANK/BUYER, necessary disciplinary
proceeding, or any other action as deemed fit, including criminal proceedings may
initiated by the BANK/BUYER and such a person shall be debarred from further
detailing related to the Tender/ Contract process. In such cases, while an enquiry is
being conducted the BANK/BUYER, the proceedings under the Tender/ contract
would not the stalled.
Commitments of the BIDDERs
3 The BIDDER commits itself to take all measures necessary to prevent corrupt
practices, unfair means and illegal activities during any stage of its bid or during
any pre-contract or post-contract stage in order to secure the contract or in
furtherance to secure it and in particular commit itself to the followings:-
3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift,
consideration, reward, favour, any material or immaterial benefit or other
advantage, commission, fees, brokerage or inducement to any official of the
BANK/BUYER connected directly or indirectly with the Tendering/ bidding process or
to any person, organization or third party related to the Tender/ Contract in
exchange for any advantage in the bidding, evaluation, contracting and
implementation of the contract.
3.2 The BIDDER further undertakes that it has not given, offered or promised to give,
directly or indirectly any bribe, gift, consideration, reward, favour, any material or
immaterial benefit or other advantage, commission, fees, brokerage or

inducement to any official of the BANK/BUYER or otherwise in procuring the
Contract or forbearing to do or having done any act in relation to the obtaining or
execution of the contract or any other contract with the United Bank of India for
showing or forbearing to show favour or disfavour to any person in relation to the
contract or any other contract with United Bank of India.
3.3 BIDDERS shall disclose the name and address of agents and representatives and
Indian BIDDERs shall disclose their foreign principals and associates along with
Technical proposal.
3.4 BIDDERs shall disclose the payment to be made by them to agents/brokers or any
other intermediary, in connection with this tender/bid/contract along with the
Technical proposal.
3.5 The BIDDER further confirms and declares to the BANK/BUYER that the BIDDER is the
original manufacturer/Integrator/authorized government sponsored export entity of
the stores and has not engaged any individual or firm or company whether Indian
or foreign to intercede, facilitate or in any way to recommend to the BANK/BUYER
or any of its functionaries, whether officially or unofficially to the award of the
contract to the BIDDER, nor has any amount been paid, promised or intended to
be paid to any such individual, firm or company in respect of such intercession,
facilitation or recommendation.
3.6 The BIDDER, either while presenting the bid (Technical submission)or during pre-
contract negotiation or before signing the contract, shall disclose any payments he
has made, is committed to or intends to make to officials of the BANK/BUYER or their
family members, agents, brokers or any other intermediaries in connection with the
Tender/ Contract and the details of services agreed upon for such payments.
3.7 The BIDDER will not collude with other parties interested in the contract to impair
the transparency, fairness and progress of the bidding process, bid evaluation,
contracting and implementation of the contract.
3.8 The BIDDER will not accept any advantage in exchange for any corrupt practice,
unfair means and illegal activities.
3.9 The BIDDER shall not use improperly , for purposes of competition or personal gain,
or pass on to others, any information provided by the BANK/BUYER as part of the
business relationship, regarding plans. Technical proposals and business details,
including information contained in any electronic data carrier. The BIDDER also

undertakes to exercise due and adequate care lest any such information is
divulged.
3.10 The BIDDER commits to refrain from giving any complaint directly or through any
other manner without supporting it with full and verifiable facts.
3.11 The BIDDER shall not instigate or cause to instigate any third person to commit
any of the actions mentioned above.
3.12 If the BIDDER or any employee of the BIDDER or any person acting on behalf of
the BIDDER either directly or indirectly, is a relative of any of the officials of the
BANK/ BUYER, or alternatively, if any relative of an officials of the BANK/ BUYER has
financial interest/stake in the BIDDERs firm , the same shall be disclosed by the
BIDDER at the time of filling of tender along with Technical proposal.
The term relative for this purpose would be as defined in section 6 of the Companies
Act 1956.
3.13 The BIDDER shall not lend to or borrow any money from or enter into any
monetary dealings or transactions, directly or indirectly, with any employee of the
BANK/BUYER.
4 Previous Transgression
4.1 The BIDDER declares that no previous transgression occurred in the last three years
immediately before singing of this Integrity Pact, with any other company in India or
in any country abroad in respect of any corrupt practices envisaged hereunder or
with any Public Sector Enterprise in India or any Government Department in India
that could justify BIDDERs exclusion from the tender process.
4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can
be disqualified from the tender process or the contract, if already awarded, can
be terminated for such reason.
5 Earnest Money (Security Deposit)
5.1 While submitting Eligibility/Technical bid/response, the BIDDER shall deposit an
amount ______________ (as specified in RFQ/RFP) as Earnest Money/Security
Deposit, with the BANK/BUYER through any of the following instruments:
(i) Bank Draft or a Pay Order or Bank Guarantees in favour of United Bank of India.
(ii) A confirmed guarantee by Indian Nationalised Bank, promising payment of the
guaranteed sum to the BANK/BUYER on demand within three working days without
any demur whatsoever and without seeking any reasons whatsoever. The demand
for payment by the BANK/BUYER shall be treated as conclusive proof of payment.
(iii) Any other mode or through any other instrument (as specified in RFQ/RFP)

5.2 The Earnest Money/Security Deposit shall be valid for a period as specified in
RFQ/RFP.
5.3 In case of the successful BIDDER a clause would also be incorporated in the Article
pertaining to Performance Bond in the Purchase Contract that the provisions of
Sanctions for Violation shall be applicable for forfeiture of Performance Bond in
case of a decision by the BANK/BUYER to forfeit the same without assigning any
reason for imposing sanction for violation of this Pact.
5.4 No interest shall be payable by the BANK/BUYER to the BIDDER on Earnest Money/
Security Deposit for the period of its currency.
6 Sanction for Violations
6.1 Any breach of the aforesaid provisions by the BIDDER or any one employed by it or
acting on its behalf (whether with or without the knowledge of the BIDDER) shall
entitle the BANK/BUYER to take all or any one of the following actions, wherever
required:-
(i) To immediately call off the pre-contract negotiations without assigning any
reason or giving any compensation to the BIDDER. However the proceedings with
the other BIDDER(s) would continue.
(ii) The Earnest Money Deposit (in pre-contract stage) and/or Security
Deposit/Performance Bond (after the contract is signed) shall stand forfeited either
fully or partially as decided by the BANK/BUYER and the BANK/BUYER shall not be
required to assign any reason therefore.
(iii) To immediately cancel the contract, if already signed, without giving any
compensation to the BIDDER.
(iv) To recover all sums already paid by the BANK/BUYER, and in case of an Indian
BIDDER with interest thereon at 2 % higher then the prevailing Base Rate of State
Bank of India, while in case of a BIDDER from a country other than India with interest
there on at 2 % higher than the LIBOR. If any outstanding payment is due to the
BIDDER from the BANK/BUYER in connection with any other contract for any other
stores, AMC, ATS, FM etc, such outstanding payment could also be utilized to
recover the aforesaid sum and interest.
(v) To encash the advance bank guarantee and performance bond/warranty
bond, if furnished by the BIDDER in order to recover the payments already made by
the BANK/BUYER along with interest.
(vi) To cancel all or any other contracts with the BIDDER, The BIDDER shall be liable
to pay compensation for any loss or damage to the BANK/BUYER resulting from
such cancellation/rescission and the BANK/BUYER shall be entitled to deduct the
amount so payable from money(s) due to the BIDDER.
(vii) To debar the BIDDER from participating in future bidding process of the
BANK for a minimum period of five years which may be further extended at the
discretion of the BANK/BUYER.
(viii) To recover all sums paid in violation of this pact by BIDDER(s) to any
middleman or agent or broker with a view to securing the contract.

(ix) In cases where irrevocable Letters of Credit have been received in respect of
any contract signed by the BANK/BUYER with the BIDDER, the same shall not be
opened.
(x) Forfeiture of Performance Bond in case of a decision by the BANK/BUYER to
forfeit the same without assigning any reason for imposing sanction for violation of
this Pact.
6.2 The BANK/BUYER will be entitled to take all or any actions mentioned at para 6.1 (i)
to (x) of this Pact, also on the Commission by the BIDDER or any one employed by it
or acting on its behalf (whether with or without the knowledge of the BIDDER), of an
offence as defined in Chapter IX of the Indian Penal Code, 1860 or Prevention of
Corruption Act, 1988 or any other statute enacted for prevention of corruption.
6.3 The decision of the BANK/BUYER to the effect that a breach of the provisions of this
Pact has been committed by the BIDDER shall be final and conclusive on the
BIDDER. However, the BIDDER can approach the independent monitor(s)
appointed for the purposes of this Pact
7 Fall Clause
7.1 The BIDDER undertakes that it has not supplied / is not supplying similar
product/systems or subsystems at a price lower than that offered in the present bid
in respect of any other Ministry/Department of the Government of India or PSU and
if it is found at any stage that similar product or systems or services or subsystems
was supplied by the BIDDER to any other Ministry / Department of Government of
India or a PSU at a lower price, then that very price, with due allowance for
elapsed time, will be applicable to the present case and the difference in the cost
would be refunded by the BIDDER to the BANK/BUYER, if the CONTRACT has
already been concluded.
8 Independent Monitors
8.1 The BANK/BUYER will appoint independent monitors (hereinafter referred to as

Monitor) for this PACT in consultation with the Central Vigilance Commission (
Names and Address of these Monitors will be communicated later on)
8.2 The task of the Monitors shall be to review independently and objectively, whether
and to what extend the parties comply with the obligations under this Pact.
8.3 The Monitors shall not be subject to instructions by the representatives of the parties
and perform their functions neutrally and independently
8.4 Both the parties accept that the Monitors have the right to access all the
documents relating to the Project/procurement, including minutes of meeting.
8.5 As soon as the monitor notices, or has reason to believe, a violation of this Pact, he
will so inform the Authority designated by the BANK/BUYER.
8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to
all Project documentation of the BANK/BUYER including that provided by the
BIDDER. The BIDDER will also grant the Monitor, upon his request and demonstration

of a valid interest, unrestricted and unconditional access to his project
documentation. The same is applicable to Subcontractors. The Monitor shall be
under contractual obligation to treat the information and documents of the
BIDDER/Subcontractor(s) with confidentially.
8.7 The BANK/BUYER will provide to the Monitor sufficient information about all meetings
among the parties related to the Project provided such Meeting could have an
impact on the contractual relations between the parties. The parties will offer to the
Monitor the option to participate in such meetings.
8.8 The Monitor will submit a written report to the designated Authority of BANK/BUYER
within 8 to 10 weeks from the date of reference or intimation to him by the
BANK/BUYER / BIDDER and, should the occasion arise, submit proposals for
correcting problematic situations.
9 Facilitation of Investigation
In case of any allegation of violation of any provisions of this Pact or payment of

commission, the BANK/BUYER or its agencies shall be entitled to examine all the
documents including the Books of Accounts of the BIDDER and the BIDDER shall
provide necessary information and documents in English and shall extend all possible
help for the purpose of such examination.
10 Law and Place of Jurisdiction
This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat
of the BANK/BUYER at KOLKATA
11 Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other legal
action that may follow in accordance with the provisions of the extant law in force
relating to any civil or criminal proceedings.
12 Validity
12.1 The validity of this Integrity Pact shall be from date of its signing and extended
up to 5 years or the complete execution of the contract to the satisfaction of both
the BANK/BUYER and the BIDDER/Seller, including warranty period , whichever is
later in case BIDDER is unsuccessful, this Integrity Pact shall expire after six months
from the date of the signing of the contract.
12.2 Should one or several provisions of this Pact turn out to be invalid; the remainder
of this Pact shall remain valid. In this case, the parties will strive to come to an
agreement to their original intentions.
13 The parties hereby sign this Integrity Pact at KOLKATA on the Day, Month and Year
first above written.

BANK BIDDER
Signature : Signature :
Name : Name :
Designation: Designation :
United Bank of India Name of Org.
Office Seal Office Seal
Witness Witness
Name & Address : Name & Address :
Name & Address : Name & Address :
***********

RBIA RFP United Bank

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RBIA RFP United Bank

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Request for Proposal (RFP)

Tender Reference No: Date of Issue:

United Bank of India

Tender Ref no: 15004 dated 18/06/2015 Page 1 of 176

Tender Ref no: 15004 dated 18/06/2015 Page 2 of 176

United Bank of India, a body corporate established under the Banking

Bank uses Information Technology in all spheres of its functioning by connecting

2. INVITATION OF TENDER BIDS

United Bank invites sealed tenders comprising of Eligibility, Technical and

This RFP is an invitation for bidder responses. No contractual obligation on behalf

Tender Ref no: 15004 dated 18/06/2015 Page 3 of 176

Tender Ref no: 15004 dated 18/06/2015 Page 4 of 176

3. SCHEDULE OF BID SUBMISSION

Bid Reference No.

Last day for submission of pre-bid

DEPUTY GENERAL MANAGER

Tender Ref no: 15004 dated 18/06/2015 Page 5 of 176

4. ELIGIBILITY (PRE-QUALIFICATION) CRITERIA OF BIDDER:

Copy of the audited balance sheet of

Tender Ref no: 15004 dated 18/06/2015 Page 6 of 176

The proposed solution should have

The bidder should undertake that

The proposed software should be

The OEM/OSD or System Integrator The bidder should provide details of

Tender Ref no: 15004 dated 18/06/2015 Page 7 of 176

Bidder should not have been

The participating bidders are required to submit unambiguous

All documentary evidence/certificates confirming compliance criteria should be

Tender Ref no: 15004 dated 18/06/2015 Page 8 of 176

5 BROAD SCOPE OF WORK

5.1 OBJECTIVE OF RISK BASED INTERNAL AUDIT

a) To contribute to Banks responsibilities in preparing itself for move towards Risk

b) Putting in place a risk assessment methodology which, amongst other things,

d) To enable the internal audit to serve as an independent, objective

f) A strong audit/inspection system should be well supported by the Off-Site

Tender Ref no: 15004 dated 18/06/2015 Page 9 of 176

5.2 PROJECT SCOPE

3. System Integration for End to End implementation including SUPPLY ,

a) Suggest and deliver optimal Hardware requirement to meet present

Tender Ref no: 15004 dated 18/06/2015 Page 10 of 176

i. Pre-audit requisites for auditor

7. The proposed software should enable pre-configured templates and generate

8. Risk assessment of an auditable unit would be largely based on both the

a) Auditee Auditee can be a Branch, Regional Office, HO Department or Cell,

Tender Ref no: 15004 dated 18/06/2015 Page 11 of 176

16. INDICATIVE TECHNICAL, FUNCTIONAL & OPERATIONAL REQUIREMENT OF THE

2) The Bandwidth requirement needs to be clearly specified. Branches/ROs are

3) The proposed solution should be capable of-

running on all kind of connectivity like VSAT, Leased Line etc

Tender Ref no: 15004 dated 18/06/2015 Page 12 of 176

4) Display of Dash Board on authorized users desk at RO/HO showing the

5) The software should have the following general features:

Easy to use Graphical User Interface

Tender Ref no: 15004 dated 18/06/2015 Page 13 of 176

f. All items of hardware including storage requirements must be mentioned in

Tender Ref no: 15004 dated 18/06/2015 Page 14 of 176

11) Information Security

The bidder has to ensure compliance of Information Security according to the

12) Availability measurement and performance parameter

Tender Ref no: 15004 dated 18/06/2015 Page 15 of 176

1. Utilization of CPU, RAM, Hard Disk , I/O (Peak and Average)

However, all the Availability and Performance Measurement will be on a

13) SCALABILITY AND LICENSE REQUIREMENTS

The solution encompassing Hardware, Software etc should be scalable to