Professional Documents
Culture Documents
Applicable Skills:
3+ years as a customer service representative, specifically handling large private and party groups along with
reservations
Typing speed WPM: 60
Mild Spanish language skills (reading and speaking)
Can work independently and with a team and thrive in both environments
7+ years of customer service experience working with the public
Experience in light housekeeping in an office environment
5+ years experience of handling, scanning, palletizing packages
3+years of utilizing office equipment to manage BOLs of shipments for mainline and originating customers.
7+ years experience with computer software (Microsoft Word, Microsoft Excel, and Microsoft PowerPoint)
5+ years experience working in warehouse environment
3+ years experience in administrative and office duties
2+ years of supervising duties
EMPLOYMENT HISTORY
Cashier duties, did cash drops, handled sensitive documents and large amounts of tender
Applied customer service skills while working with the public
Managed and hosted small private groups or large party groups for special events
Maintained light housekeeping of various work stations
Delivered excellent customer service while setting an example for the rest of the team
Trained new hires, and managed a till daily
Worked with office equipment such as desktops, printers and worked within our database to manage and
keep track of payments and supplies
Handled large party reservation paperwork and directed them to staff and various facilities within the park
(Last updated: July 2017) 1
Denise Hernandez
Arriving and departure of FedEx Ground trailers to other hubs of their destination
Emailing/phoning/faxing paperwork/BOL of shipments for Mainline and Originating customers
Experience of training new upcoming coworkers of A&D duties.
Yard Auditing
Delivered excellent customer service to customers and truck drives
Creating new meeting guidelines to go over for upcoming schedules
Planning a schedule for upcoming months for freight handling.
Duties:
Responsible for meeting, greeting and ensuring temporary associate(s) arriving at the client site check-in /
check-out with security
Monitoring no call/no show and partnering with the Exact Staff office to ensure additional workers are
called to the site
Help welcome new associates and acclimate them to the site
Train new associates on their role and duties
Frequently monitor work performance during workers shifts to ensure quality and safety in work
performed; mentor and correct improper work methods.
EDUCATION