Citrix EasyCall Gateway

Telephony System Integrators Guide

for Alcatel OmniPCX Enterprise

Citrix EasyCall Gateway 2.1Q

Copyright and Trademark Notice
Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. A printable
copy of the End User License Agreement is included on your product USB-ROM and in the documentation download page of
the administration tool.
Information in this document is subject to change without notice. Companies, names, and data used in examples herein are
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Citrix, is a registered trademark, and EasyCall, XenApp, and XenDesktop are trademarks of Citrix Systems,
Inc. in the United States and other countries.
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This product includes open source Berkeley DB (BDB) software licensed from Oracle Corporation and PostgresSQL, released
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Document Code: August 12, 2008 (KP)
 C ONTENTS

Contents

Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration

Equipment Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configuring the SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Verifying the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Call Detail Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2 Alcatel OmniPCX Enterprise QSIG Trunk Integration

Configuring the E1 QSIG Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Verifying the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Detail Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
iv Telephony System Integrators Guide
 C HAPTER 1

Alcatel OmniPCX Enterprise SIP Trunk

Integration

This chapter describes how to integrate Alcatel OmniPCX Enterprise telephony

system version 8.0 with the EasyCall Gateway through a SIP trunk. For information on
integrating with other versions, see:
Alcatel OmniPCX Enterprise QSIG Trunk Integration on page 9
The integration described in this chapter can be done in tandem with EasyCall
Gateway installation and configuration, which includes defining the properties of the
telephony system trunk and defining any changes the EasyCall Gateway makes to
telephone numbers before sending them to the telephony system for dialing. For SIP
trunks, the EasyCall Gateway always listens on port 5060. By default, the EasyCall
Gateway communicates with the SIP trunk over port 5060; that port is configurable.
For information about EasyCall Gateway configuration, refer to the EasyCall Gateway
Administrators Guide.
Those responsible for configuring the telephone system must have the specific
characteristics for the site available before attempting to integrate the EasyCall
Gateway. Integrating the telephone system with the EasyCall Gateway is similar to
integrating the telephone system with a voicemail system.
The following topics describe configuration of SIP trunks for Alcatel OmniPCX
Enterprise telephony systems:
Equipment Requirements on page 2
Configuring the SIP Trunk on page 2
Verifying the Integration on page 7
Call Detail Records on page 7
2 EasyCall Gateway Telephony System Integrators Guide

Equipment Requirements
Only the EasyCall Gateway appliance is required to integrate with the Alcatel
telephony system. The following diagram shows the integrated components.

Alcatel telephony system integrated with the EasyCall Gateway

As shown in the diagram, the SIP trunk makes telephone calls over an Internet
connection. The use of SIP trunks does not require modification to your existing
telephony system or Internet connections and does not require PRI hardware or
telephony system upgrades. Only outbound SIP trunks are required; the number of
trunk channels used can be scaled to your needs. For information on capacity
planning, refer to the EasyCall Gateway Administrator's Guide.

Configuring the SIP Trunk

The following screens show a sample trunk configuration. The sample configuration
screens are from the Alcatel Omni management interface. The default values required
for the trunk to be active are included. The table following the screens describes the
values that are important for EasyCall Gateway integration.
 Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration 3

External Gateways configuration page

Setting Description
Remote domain The IP address of the EasyCall Gateway.
Port number Must be 5060, the default value.
Transport type Must be UDP.
Trunk group number Must be the same as the Trunk Group ID in the Trunk Group configuration page.
Outgoing realm The IP address of the EasyCall Gateway.
Minimal authentication Must be None.
method
4 EasyCall Gateway Telephony System Integrators Guide

Trunk Groups configuration page

Setting Description
Trunk Group ID Must be the same as the Trunk Group Number in the External Gateways
configuration page.
Trunk Group Type Must be T2.
Trunk Group Name Can be any name.
Q931 signal variant Must be ABC-F.
T2 Specificity Must be SIP.
 Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration 5

Trunk Group configuration page

Setting Description
Trunk Group ID Must be the same as the Trunk Group Number in the External Gateways
configuration page.
IP compression type Must be G.711.
6 EasyCall Gateway Telephony System Integrators Guide

Proxy configuration page

Setting Description
all settings All of the default settings can be used. Proxy page configuration is required only
if there is no SIP trunk on the switch.

SIP Gateway configuration page

Setting Description
IP Address The IP address of the OmniPCX Call Server. SIP Gateway configuration is
required only if there is no SIP trunk on the switch.
 Chapter 1 Alcatel OmniPCX Enterprise SIP Trunk Integration 7

Verifying the Integration

Install EasyCall on one or more user PCs and place different types of calls
(domestic, international).

Call Detail Records

A Call Detail Record (CDR) is a file that contains information about calls placed
through the EasyCall Gateway. Information provided in the CDRs can be used for
billing calls to cost centers and for auditing potential abuse.
8 EasyCall Gateway Telephony System Integrators Guide
 C HAPTER 2

Alcatel OmniPCX Enterprise QSIG Trunk

Integration

This chapter describes how to integrate Alcatel OmniPCX Enterprise telephony

system version 8.0) with the EasyCall Gateway through an E1 ISDN-PRI QSIG trunk.
For information on integrating with other versions, see:
Alcatel OmniPCX Enterprise SIP Trunk Integration on page 1
The integration described in this chapter can be done in tandem with EasyCall
Gateway installation and configuration, which includes defining the properties of the
telephony system trunk and defining any changes the EasyCall Gateway makes to
telephone numbers before sending them to the telephony system for dialing. For
information about EasyCall Gateway configuration, refer to the EasyCall Gateway
Administrators Guide.
Those responsible for configuring the telephone system must have the specific
characteristics for the site available before attempting to integrate the EasyCall
Gateway. Integrating the telephone system with the EasyCall Gateway is similar to
integrating the telephone system with a voicemail system.
The following topics describe configuration of E1 QSIG trunks for Alcatel OmniPCX
Enterprise telephony systems:
Configuring the E1 QSIG Trunk on page 9
Verifying the Integration on page 12
Call Detail Records on page 12

Configuring the E1 QSIG Trunk

The following screens show a sample trunk configuration. The sample configuration
screens are from the Alcatel Omni management interface. The default values required
for the trunk to be active are included. The table following the screens describes the
values that are important for EasyCall Gateway integration.
10 EasyCall Gateway Telephony System Integrators Guide

Trunk Groups configuration page

Setting Description
Trunk Group Type Must be T2.
Q931 signal variant Must be QSIG.
SS7 signal variant Must be No variant.
 Chapter 2 Alcatel OmniPCX Enterprise QSIG Trunk Integration 11

Board configuration page

Setting Description
Interface Type Must be MG-PRA E1 ISDN.
12 EasyCall Gateway Telephony System Integrators Guide

Digital Access configuration page

Setting Description
Access Type Must be T2.
Board Type Must be MG-PRA E 1 ISDN.
Network Mode Must be Yes.
Max Nb of Used B Must be 30.
Channels
CRC4 Must be Yes.

Verifying the Integration

Install EasyCall on one or more user PCs and place different types of calls
(domestic, international).

Call Detail Records

A Call Detail Record (CDR) is a file that contains information about calls placed
through the EasyCall Gateway. Information provided in the CDRs can be used for
billing calls to cost centers and for auditing potential abuse.