The document appears to be a list of support tickets/cases with details about the client, company, employee assigned, status, dates created and closed, and duration. It includes over 100 entries spanning 2015-2016 with a variety of clients, companies, employees, and status updates. The cases cover issues like access violations, failed systems, software updates, and more.
The document appears to be a list of support tickets/cases with details about the client, company, employee assigned, status, dates created and closed, and duration. It includes over 100 entries spanning 2015-2016 with a variety of clients, companies, employees, and status updates. The cases cover issues like access violations, failed systems, software updates, and more.
The document appears to be a list of support tickets/cases with details about the client, company, employee assigned, status, dates created and closed, and duration. It includes over 100 entries spanning 2015-2016 with a variety of clients, companies, employees, and status updates. The cases cover issues like access violations, failed systems, software updates, and more.
# # (URL) CLIENT ATTACHEDCOMPANYEMPLOYE STATUS CREATED CLOSED DURATION
26-6610 https://re James Han FLSmidth LMiles VelasClosed 2016-01-062016-01-07 16:50
26-7391 https://re Sergei Gob IntraLink Jesus MoquClosed 2016-01-202016-01-20 12:22 26-3633 https://re Danny Ting FLSmidth LKate ManalClosed 2015-11-162015-11-25 17:19 24-8301 https://re Carl Dittloff FLSmidth LKate ManalClosed 2015-06-162015-06-16 10:10 24-8056 https://re Carl Dittloff FLSmidth LJason MoreClosed 2015-06-122015-06-12 14:54 26-6545 https://re Jose JaimeTrack+ 1287 IntraLink Marichelle Closed 2016-01-062016-01-06 09:58 23-3795 https://re Carol Halke Prudential Bertrand L Closed 2015-01-302015-03-09 15:28 24-0412 https://re Randy Man Prudential Miles VelasClosed 2015-04-092015-04-09 22:51 26-1577 https://re Sergei Gob IntraLink Miles VelasClosed 2015-10-212015-10-22 01:04 23-2971 https://re Danny Ting FLSmidth LBertrand L Closed 2015-01-152015-01-16 17:29 23-8263 https://re Danny Ting FLSmidth LMiles VelasClosed 2015-03-242015-06-02 13:13 23-5259 https://re Danny Ting FLSmidth LIrene OcamClosed 2015-02-182015-04-21 18:06 25-3699 https://re Danny Ting FLSmidth LJesus MoquClosed 2015-08-042015-08-04 17:30 25-8739 https://re Daniel Ng Prudential Jesus MoquClosed 2015-09-182015-09-23 12:04 25-1886 https://re Martin ozek Prudential Randy ManClosed 2015-07-202016-01-22 14:42 25-1729 https://re Martin ozek Prudential Bertrand L Closed 2015-07-162015-07-23 13:27 24-0452 https://re Carl Dittloff FLSmidth LJesus MoquClosed 2015-04-092015-05-05 09:33 23-7694 https://re Neal Kremp Prudential Irene OcamClosed 2015-03-172015-04-10 11:53 26-1993 https://re glenda.bar Prudential Jason MoreClosed 2015-10-272015-11-20 14:38 23-6004 https://re Zia Maglal IntraLink Miles VelasClosed 2015-02-262015-02-26 10:08 23-4822 https://re Robert Mile FLSmidth LJohn LabayClosed 2015-02-122015-02-17 13:56 26-3090 https://re Julius Padu IntraLink Cattleya M Closed 2015-11-092015-11-17 10:57 26-0834 https://re Angelo Anel Prudential Miles VelasClosed 2015-10-132015-10-14 22:57 24-0811 https://re Angelo Anel Prudential Jesus MoquClosed 2015-04-162015-04-29 15:33 25-0128 https://re Marichelle Prudential Jason MoreClosed 2015-07-012015-07-01 13:17 23-9809 https://re Sonya Fulle IntraLink Cattleya M Closed 2015-03-312015-04-29 13:58 23-6001 https://re Sonya Fulle IntraLink Jesus MoquClosed 2015-02-262015-03-23 12:01 23-9698 https://re Sonya Fulle IntraLink Cattleya M Closed 2015-03-302015-03-31 12:38 23-9291 https://re Sonya Fulle IntraLink Benjamin Sh Closed 2015-03-252015-03-26 15:29 24-2375 https://re Sonya Fulle IntraLink Cattleya M Closed 2015-05-012015-05-05 21:11 24-7112 https://re Sonya Fulle IntraLink Cattleya M Closed 2015-06-032015-06-16 10:27 26-3058 https://re Madeline Ni IntraLink Kate ManalClosed 2015-11-092015-11-19 11:22 25-7084 https://re Madeline Ni IntraLink Irene OcamClosed 2015-09-032015-09-07 13:09 25-6515 https://re Madeline Ni IntraLink Bertrand L Closed 2015-08-312015-09-02 15:20 25-7982 https://re Madeline Ni IntraLink Kate ManalClosed 2015-09-102015-10-07 10:38 26-3332 https://re Madeline Ni IntraLink Kate ManalClosed 2015-11-122015-11-20 11:07 23-2900 https://re Tony Taouk Prudential John LabayClosed 2015-01-142015-02-12 14:26 26-5682 https://re Tony Taouk Prudential Cattleya M Closed 2015-12-142016-02-03 13:31 23-6361 https://re Tony Taouk Prudential Julius PaduClosed 2015-03-022015-03-12 13:10 26-7332 https://re Tony Taouk Prudential Irene OcamReplied 2016-01-19 15:36 23-3447 https://re Tony Taouk Prudential Bertrand L Closed 2015-01-272015-01-27 14:58 24-0776 https://re Tony Taouk Prudential John LabayClosed 2015-04-152015-04-20 20:54 23-2990 https://re Tony Taouk Prudential Cattleya M Closed 2015-01-152015-10-13 01:16 25-6101 https://re Susannah L IntraLink Miles VelasClosed 2015-08-262015-09-10 23:43 25-8211 https://re Susannah L IntraLink Kate ManalClosed 2015-09-142015-09-14 14:22 25-4288 https://re Susannah L IntraLink Kate ManalClosed 2015-08-072015-08-10 11:26 25-8212 https://re Susannah L IntraLink Kate ManalClosed 2015-09-142015-09-14 14:19 25-9505 https://re Susannah L IntraLink Miles VelasClosed 2015-09-252015-10-02 21:07 26-7680 https://re Susannah L IntraLink Miles VelasClosed 2016-01-252016-01-25 19:06 23-4695 https://re Tony Taouk Prudential Bertrand L Closed 2015-02-112015-02-13 13:17 23-9731 https://re Tony Taouk Prudential Miles VelasClosed 2015-03-302015-03-30 22:11 25-8216 https://re Susannah L IntraLink Kate ManalClosed 2015-09-142015-09-14 14:08 25-4850 https://re Susannah L IntraLink Kate ManalClosed 2015-08-132015-08-13 17:25 26-3407 https://re Ngoc ChrisTrack+ 1287 IntraLink Kate ManalClosed 2015-11-132015-12-01 17:08 26-4078 https://re Susannah L IntraLink Cattleya M On Hold 2015-11-23 10:24 25-7977 https://re Susannah L IntraLink Kate ManalClosed 2015-09-102015-09-14 14:14 25-6431 https://re Susannah L IntraLink Irene OcamClosed 2015-08-312015-08-31 12:32 25-8213 https://re Susannah L IntraLink Cristina MoClosed 2015-09-142015-09-22 16:05 24-1198 https://re Susannah L IntraLink Irene OcamClosed 2015-04-212015-04-22 12:33 24-3159 https://re Susannah L IntraLink Jesus MoquClosed 2015-05-112015-05-11 16:40 26-3418 https://re Tony Taouk Prudential Miles VelasClosed 2015-11-132015-11-24 00:20 26-3797 https://re Tony Taouk Prudential Miles VelasClosed 2015-11-182015-12-15 18:12 24-1047 https://re Susannah L IntraLink Irene OcamClosed 2015-04-202015-04-20 11:16 26-5688 https://re Hayley Ren IntraLink Jason MoreClosed 2015-12-142015-12-14 16:13 25-8640 https://re Hayden Smi Prudential Miles VelasClosed 2015-09-172015-09-18 21:57 25-1562 https://re Hayden Smi Prudential Randy ManClosed 2015-07-142015-07-16 09:34 25-1877 https://redmap.worke Prudential Miles VelasClosed 2015-07-172015-07-24 01:33 23-4784 https://re Celeste Wil IntraLink Miles VelasClosed 2015-02-122015-02-13 13:15 26-1455 https://re Debbi Smit Prudential Miles VelasClosed 2015-10-202015-10-22 18:52 23-5732 https://re Celeste Wil IntraLink Jesus MoquClosed 2015-02-242015-02-24 12:25 23-2735 https://re Celeste Wil IntraLink John LabayClosed 2015-01-122015-01-23 19:31 23-3242 https://re Celeste Wil IntraLink Julius PaduClosed 2015-01-202015-01-30 16:40 26-7513 https://re Cattleya M Prudential Cattleya M In Progress2016-01-21 16:29 24-7686 https://re Simon Bren FLSmidth LJesus MoquClosed 2015-06-092015-06-10 16:38 26-7769 https://re Tony TaoukAccess ViolPrudential Marichelle Closed 2016-01-272016-01-27 15:21 23-4696 https://re Tony TaoukRMS failed Prudential Marichelle Closed 2015-02-112015-02-12 11:01 25-5325 https://re Tony TaoukCF 4.2.10. Prudential Marichelle Closed 2015-08-182015-08-19 18:46 23-4899 https://re Robert MileFLSmidth RFLSmidth LMarichelle Closed 2015-02-132015-02-13 15:17 23-8046 https://re Fonality Redmap Man Prudential Marichelle Closed 2015-03-202015-03-20 17:11 23-5144 https://re Fonality CF 426: Tif Prudential Marichelle Closed 2015-02-172015-02-17 15:57 26-0860 https://re Neal KrempCF 4.2.10.1Prudential Marichelle Closed 2015-10-132015-10-13 15:35 23-4711 https://re Neal KrempRMS failed Prudential Marichelle Closed 2015-02-112015-02-11 16:26 24-8062 https://re Carl DittloffInquiry: PubFLSmidth LMarichelle Closed 2015-06-122015-06-15 09:45 25-7667 https://re Carl DittloffCapture PoiFLSmidth LMarichelle Closed 2015-09-082015-09-08 19:06 25-7764 https://re Carl DittloffCapture PoiFLSmidth LMarichelle Closed 2015-09-092015-09-09 15:13 24-9302 https://re Dennis AngCF 426: Tif Prudential Marichelle Closed 2015-06-252015-06-25 15:17 26-3431 https://re Anthony ChCF 4.2.10.1Prudential Marichelle Closed 2015-11-132015-11-13 12:05 25-8224 https://re Danny Ting FLSmidth LIrene OcamClosed 2015-09-142015-09-23 20:00 25-7536 https://re Danny Ting FLSmidth LJesus MoquClosed 2015-09-082015-09-09 15:41 23-9302 https://re Danny Ting FLSmidth LBenjamin Sh Closed 2015-03-252015-03-26 15:34 25-1452 https://re Martin ozek Prudential Bertrand L Closed 2015-07-142015-07-30 15:40 24-2308 https://re Danny Ting FLSmidth LIrene OcamClosed 2015-04-302015-04-30 19:13 23-5059 https://re Celeste Wil IntraLink Miles VelasClosed 2015-02-172015-02-17 13:02 23-2122 https://re Celeste Wil IntraLink Jimmy ConsClosed 2015-01-052015-01-05 15:50 23-3153 https://re Celeste Wil IntraLink Bertrand L Closed 2015-01-202015-01-20 13:05 24-1783 https://re Danny Ting FLSmidth LJohn LabayClosed 2015-04-272015-06-04 16:26 23-2908 https://re Celeste Wil IntraLink Bertrand L Closed 2015-01-142015-01-16 16:53 26-1257 https://re Madeline Ni IntraLink Cattleya M Closed 2015-10-192015-11-24 03:40 24-3971 https://re Tony Taouk Prudential Jesus MoquClosed 2015-05-182015-05-19 09:24 26-0365 https://re Madeline Ni IntraLink Kate ManalClosed 2015-10-072015-10-13 08:58 26-0236 https://re Madeline Ni IntraLink Bertrand L Closed 2015-10-052015-10-08 18:16 25-4653 https://re Susannah L IntraLink Miles VelasClosed 2015-08-112015-08-22 02:11 26-6630 https://re Ngoc Chris IntraLink Jesus MoquClosed 2016-01-072016-01-12 13:58 23-6822 https://re Tim Quinn FLSmidth LJohn LabayClosed 2015-03-052015-03-05 17:27 24-3051 https://re Danny Ting FLSmidth LMiles VelasClosed 2015-05-082015-05-27 21:30 26-0772 https://re Madeline Ni IntraLink Kate ManalClosed 2015-10-132015-10-16 11:05 26-1744 https://re Madeline NiCP: Scans a IntraLink Kate ManalClosed 2015-10-232015-10-26 12:31 26-1424 https://re Madeline NiCP: Scans a IntraLink Kate ManalClosed 2015-10-202015-10-22 11:55 26-6876 https://re Madeline Ni IntraLink Jesus MoquIn Progress2016-01-12 13:57 26-1156 https://re Madeline Ni IntraLink Kate ManalClosed 2015-10-162015-10-19 10:22 26-7511 https://re Cattleya M Prudential Cattleya M Waiting for 2016-01-21 16:25 25-5322 https://re Tony Taouk Prudential Miles VelasClosed 2015-08-182015-09-14 22:11 26-7512 https://re Cattleya M Prudential Cattleya M New 2016-01-21 16:27 CUST. WAIENTRY NACATEGORY WF: InvoiceWorkflow Function doMiscellaneous MP: SSO inMiscellaneous Remote AccMiscellaneous Inquiry: PubMiscellaneous [Intralink] Miscellaneous PDF blank ManagePoint PICA: RequManagePoint MP 4.3.2.96ManagePoint Invoices in ManagePoint MP 4.3.2.6 ManagePoint Export funcManagePoint Admin passManagePoint Library na ManagePoint MP 4.4.0.3 ManagePoint Redmap Sta ManagePoint Database SManagePoint Redmap Man ManagePoint MP: Read cir ManagePoint FW: ContraManagePoint FLSmidth RManagePoint R5: PasswoManagePoint CF 4.2.10.1ManagePoint Anti-Virus ManagePoint For Pica-BCManagePoint RE: [Intrali ManagePoint SpreadsheeManagePoint RE: CN_65ManagePoint Robert Rof ManagePoint RE: Manage ManagePoint MP 4.4.0.3 ManagePoint MP: MissingManagePoint CP: Missin ManagePoint Missing docManagePoint CP: ScanneManagePoint MP: Not add ManagePoint FW: SyntaxManagePoint Redmap App ManagePoint Content in ManagePoint MP 4.4.0.3 ManagePoint FW: Redmap ManagePoint Assistance ManagePoint CF 426: Tif ManagePoint CP 4.2.6: ErManagePoint MP: CustomManagePoint MP: Addin IManagePoint MP: UnableManagePoint MP 4.4.0.35ManagePoint MP 4.4.0.35ManagePoint RMS failed ManagePoint RE: New RManagePoint MP: UnableManagePoint MP: Missin ManagePoint MP: UnableManagePoint Track+ 1287 ManagePoint MP: UnableManagePoint MP 4.4.0.35ManagePoint Track + 123ManagePoint Scanning - ManagePoint Client AccoManagePoint CF 4.2.10.1ManagePoint MP 4.4.0.35ManagePoint IShare Tax ManagePoint MP: ForgotManagePoint MP 4.4.0.35ManagePoint MP: InvoiceManagePoint PICA: ApplyManagePoint New ASX cManagePoint MP: PleaseManagePoint RE: MorganManagePoint Add ASX CManagePoint Error MessaManagePoint Access ViolManagePoint Approval: 1ManagePoint RE: receiveDupe/Spam FW: Error Dupe/Spam RE: Redmap Dupe/Spam Call back r Dupe/Spam [PBX]: NewDupe/Spam [PBX]: NewDupe/Spam RE: Redmap Dupe/Spam RE: Redmap Dupe/Spam RE: Public Dupe/Spam Automatic rDupe/Spam RE: CaptureDupe/Spam RE: URGENT Dupe/Spam FW: Credit Dupe/Spam CPFS: printCPFS Capture PoiCPFS Capture PoiCPFS Document CPFS Deleted capCapturePoint Scans CapturePoint Chess stat CapturePoint FW: Scans CapturePoint CF 440: MaiCapturePoint Scans CapturePoint CP: Scans a CapturePoint Urgent - CPCapturePoint CP: ScanneCapturePoint Missing do CapturePoint CP 4.2.6: MCapturePoint CP: Redmap CapturePoint [PBX]: NewCapturePoint invoice not CapturePoint CP: ScanneCapturePoint CP: Scans n CapturePoint CP: Scans n CapturePoint CapturePoin CapturePoint CP: ScanneCapturePoint FW: Redmap CaptureFile CF 4.2.10. CaptureFile PICA - Database Report Track+ 12873 - Converting non- # CLIENT ATTACHEDfile supported TOtypes- Error: Printer CREATED 26-7391 SergeiJaime Jose Gobets De not activated, error code -30 2016-01-20 11:43 26-6545 Rivera [redmap #26-4078] 2016-01-06 09:47 26-1577 Sergei Gobets 2015-10-21 19:29 23-6004 Zia Maglalang 2015-02-26 08:46 26-3090 Julius Padua 2015-11-09 16:20 23-9809 Sonya Fuller 2015-03-31 14:46 23-6001 Sonya Fuller 2015-02-26 08:04 23-9698 Sonya Fuller 2015-03-30 10:38 23-9291 Sonya Fuller 2015-03-25 10:39 24-2375 Sonya Fuller 2015-05-01 10:08 24-7112 Sonya Fuller 2015-06-03 08:36 26-3058 Madeline Nichol 2015-11-09 15:28 25-7084 Madeline Nichol 2015-09-03 12:03 25-6515 Madeline Nichol 2015-08-31 15:03 25-7982 Madeline Nichol 2015-09-10 16:24 26-3332 Madeline Nichol Susannah 2015-11-12 10:58 25-6101 Loganathan Susannah 2015-08-26 15:58 25-8211 Loganathan Susannah 2015-09-14 13:16 25-4288 Loganathan Susannah 2015-08-07 15:30 25-8212 Loganathan Susannah 2015-09-14 13:17 25-9505 Loganathan Susannah 2015-09-25 09:51 26-7680 Loganathan Susannah Track+ 12873 - Converting non- 2016-01-25 15:08 25-8216 Loganathan Susannah supported file types- Error: Printer 2015-09-14 13:31 25-4850 Loganathan not activated, error code -30 2015-08-13 10:17 26-3407 Ngoc Christodoulou Susannah [redmap #26-4078] 2015-11-13 09:57 26-4078 Loganathan Susannah 2015-11-23 10:24 25-7977 Loganathan Susannah 2015-09-10 16:00 25-6431 Loganathan Susannah 2015-08-31 09:09 25-8213 Loganathan Susannah 2015-09-14 13:18 24-1198 Loganathan Susannah 2015-04-21 11:46 24-3159 Loganathan Susannah 2015-05-11 11:22 24-1047 Loganathan 2015-04-20 09:14 26-5688 Hayley Renson 2015-12-14 16:03 23-4784 Celeste Wilson 2015-02-12 10:09 23-5732 Celeste Wilson 2015-02-24 10:33 23-2735 Celeste Wilson 2015-01-12 15:02 23-3242 Celeste Wilson 2015-01-20 17:53 23-5059 Celeste Wilson 2015-02-17 08:51 23-2122 Celeste Wilson 2015-01-05 13:00 23-3153 Celeste Wilson 2015-01-20 09:16 23-2908 Celeste Wilson 2015-01-14 13:35 26-1257 Madeline Nichol 2015-10-19 10:13 26-0365 Madeline Nichol 2015-10-07 10:38 26-0236 Madeline Nichol Susannah 2015-10-05 10:26 25-4653 Loganathan 2015-08-11 14:37 26-6630 Ngoc Christodoulou 2016-01-07 09:53 26-0772 Madeline Nichol CP: Scans are stuck all the time 2015-10-13 08:57 26-1744 Madeline Nichol [redmap CP: Scans#26-1257] are stuck all the time 2015-10-23 13:41 26-1424 Madeline Nichol [redmap #26-1257] 2015-10-20 13:43 26-6876 Madeline Nichol 2016-01-12 13:57 26-1156 Madeline Nichol 2015-10-16 11:05 ENTRY NAME CAUSE reported an issue not Customer Function doesn't work Redmap ticket Internal related. - project endorsement [Intralink] MP Project 4.3.2.96: Turnover Request to migration document of Redmapasking Customer migration to new server for project [redmap #26-1577] migration Internaljust Project documentation ticketgotraised finished, by PSD to customers FW: Contract Notes support password about an on-going CSV file containing the client for got "lost" as option project R5: Password recovery [redmap #26-3090] integrated Change information Customer login Request wasn't looking wasn't inforpicked selected CaptureFIle up a particular RE: [Intralink] CRF: Client Import Folder import because data they from dropped CSV client in the drop-down list it's processing a CSV with not Spreadsheet incorrect there. formatthe actual lookup, the Checked RE: CN_650755_9392223_IOF client wasn't Asking assistancethere.to edit a customer Robert Rofe Pension Fund data in Customer Managepoint Documents doesnt for looking appear to have a particular RE: Managepoint MorganID values client in the drop-down list it's not MP 4.4.0.35: Documents not showing there. Missing Error onOutlook scheduled Addintaskin- customers MP: Missing CP: Missing documents office addinfrom[redmap #26-3058] 31/8/15 Outlook AutoCApture Error on scheduled task - in of document (Monday) Missing documents from Firday 28th of Capturepoint of document in AutoCApture August CP: Scanned batches not going through Capturepoint Same the After as ticket Identified migration 25-6515, the error project, was due thisPSDone to for zone [redmap #25-7982] monitoring forgot toscript reading activate = itthe wasCFfound import that CSV MP:4.2.6: CP Not adding clients [redmap Error initialising #26-3332] task during jobs EZScripts errors are related to zones production MP: [redmap #25-6101] CustomerName Field dropdown is cutoff Should captured Max bein field related CP was length to this set to issue: show top Track+ 5000 on 12873 the drop- Converting down list non- [redmap MP: Addin #25-8211] Installation request for Outlook Installation After making supported request filechanges of types- Error: Outlook to thePrinter field Addin 2013Unable MP: [redmap to #25-4288] sort CustomerName column in PC property in Administartion not activated, error code -30 cause tool, gotof [redmap #25-8212] MP 4.4.0.35: Client stops slow and crashingwhen responding error Found Related the while issuethat to has sorting server thisbeenissue:the perfrmancecolumn Track+in12873 identified isticket [redmap #25-9505] copying files (as PDF) to server [redmap slow CPU atbut -[26-4078] Converting constant support100% non-supported usage staff who file #26-7680] assistedError: Taking types- Documents herturned time was to notout search Printer aware inin activated, not MP: Unable to file [redmap #25-8216] Managepoint managepoint error code -30 when Non-supported file types cause support of the assisted throwsissue MP: Track+ Missing Unable 12873 Documents to -transfer [redmap files Converting [redmap#25-4850] #26- non-supported her has error in Managepoint causing[26- been identified in ticket it to 3407] file types- Error: Printer not activated, error 4078] crash when exporting documents to code -30 [redmap #26-4078] PDF Customer When making found thethat changes files in tohertheMP when Customer reported scans MP: Unable Track to search + 12336: [redmapof MP: Changing #25-7977] hintlist type she searched document groupagain properties, did not go through to Managepoint. it MPDG in 4.4.0.35: retains Add new userof its previous type the function Request doesnt There was Missing to aadd update client new the user MyRedmap corrupted in file Addins dropdown in CP,field, [redmap #25-8213] config causing files all succeeding found that the client name contains scans not to Scanning - 20.4.15 go through special character whihc is not Client Account supprted by the hintlist Missing documents whihc were IShare Tax Statements scanned earlier MP: Forgot Password Request to add resetnew password ASX code in the New ASX code hintlist Request to check MorganID RE: Morgans account number associated Request Error onto with add new InvoiceDate a clientcode ASX code in showing the invalid Add ASX Code hintlist format indocuments Missing MP so when whihcediting, wereit Error Message: 13 - Type mismatch throws scannederrorearlier. Found out there's a Scans Duplicate corruptedof ticketcausing image 23-2908 new Chess statements batches Missing not to go through Scans did not go thorugh towere documents whihc FW: Scans - Chess Statements scanned Managepoint earlier. Been experiencing because same new scans issue had since Scans CP: Scans are stuck all the time [redmap different DPI September size astask - Sched the -template Auto #26-1257] CP: Scanned batches not going through Capture issue Been experiencing same issue since [redmap #26-0365] Duplicate September Been of- ticket experiencing Sched26-0236 task - issue same Auto since Missing CP 4.2.6:documents Missing itemsfromin1/10/2015- ManagePoint5:00pm Capture September Been issue- Sched same experiencing task - issueAuto since [redmap #25-4653] Capture September issue- Sched Been experiencing same issue task - Auto since Redmap scanning- CP: Scanned batches not Dividends 6/1/2016 going through Capture issue September - Sched task - Auto [redmap #26-0772] CP: Scans not going through [redmap #26- Capture issue Been experiencing same issue since 1744] CP: Scans not going through [redmap #26- Duplicate September Header was of- not ticket Sched 26-1424 task - Auto recognised correctly 1424] CapturePoint: Dividends were process as a Capture issue because the way the customer scans batch are not good and slanted Issue with scan quality, header CP: Scanned batches not going through recognition and task scheduler in [redmap #26-1156] Capturepoint SOLUTION Customer Project asked to turnover, cancel the sent ticket documentation and contact person Endorsed PSD TC asked Support ticket assisted to to PSD the to cancel customer ticket -enable issue was fixed integrated login by them mode and Explained to retrieve Support to herthe implementedMP customer password changes sinceas Customer MorganID was is a reminded new field to only the old requeseted drop Manually by client files added. with correct Customer fields documents wont appear in format confirmed Sent that thecharacter client code Theredocumentation serach as MorganID was invalid onlinked is how to into was use already Find and custcode.Update the metadata whichappearing. Replace. theis Customer client not table appreciated to get MorganID supported byit.ManagePoint. for all old documents. Removed invalid character to fix the drop-down Restarted list auto capture and the Reinstalled document addin Ticket to monitor issues inin CP were picked up and Auto exported Capture-script AutoCapture tobutMPticket was updated was and so is sched closed as they requested task settingsserver migration Endorsed the Unlocked to PSDbatch and andwas reviewed resolved after from re-enabling script to avoid Updated having the problem MP admin thetool job again to extended dropdown field size to show up Updated XGR to file "Z" manually customersas Provideddid changes assistance not reflect remotely in the config Emailed The file solutionthe customer provided and was to escalated reinstall to company the client which IT does Need to work an workaround to not show address Affected due filework type the toan cause ofserver the of the issue document. Need to workaround to performance No further This will show file allow type ofissue troubleshooting them to select the document. was done supported This will allow file types them only such as to select TIF and PDF supported file types only such as TIF and PDF No further troubleshooting was done Track+ raised to QA and XGR file New was user configured Deleted addedmanaully corrupted viafile admin andontool the client showed machine Removed the special character it customer how to check nextupdated and time all records pertaining Manually pushed to that through client the documents in Capturepoint Password was reset for user Added from Endorsed to the PSDserver as they side have existing project related Fixed the export script to update to this Added from the server the Invoice date with correct date side format Deletedwas There corrupted an issue filewith from thethe serverand had to re-queue the batch images Advised to rescan using correct 300 DPI Documents were pushed manually Documents were pushed manually Documents were pushed manually Documents were pushed manually Documents were pushed manually Documents Made some were pushedon the adjustments manually templates to widen the area for recognition Issue with task scheduler finally resolved - this is by updating the Sched task settings and constantly monitoring the server