SHARRON JONES

3585 Riverside Dr. Norfolk VA 23502

434.465.0129 /sbjones80@aol.com

SALES LEADER
SALES MANAGEMENT

“Delivering Sales Results and upholding Operational Standards to help drive cost savings in diverse environments…”

SUMMARY:

Highly Skilled Professional with Experience in Exceeding Wireless Sales Goals while Improving the Company's
Bottom Line. Highly Effective Team Leader with Proven Sales Results and a Consistent Record of Success in
Maximizing Sales Opportunities, Coaching to Results, Effective Customer Service and Profitability of Operations.

STRENGTHS INCLUDE:
Delivering Sales Results Detail Orientated Asset Management
Continuous Process Improvement Operations Management Inventory Control
Performance Improvement Employee Development Organizational Skills

SELECT ACCOMPLISHMENTS:

Team Building, Strategic planning and Effective Coaching

Lead multiple Wireless sales teams to (2) “President’s Club Wins” and over 8 “Circle of Excellence Wins”.

CAREER HISTORY

RETAIL STORE MANAGER January 2006 – Present

NTELOS / Norfolk, VA
Wireless Communications Company

 Provided unparallel customer service to both internal and external customers

 Responsible for overseeing multiple locations
 Managed all daily store operations including a team of sales and sales support employees, as well
as scheduling for all store employees
 Trained and developed all sales staff in retail store to meet and exceed all KPI’s monthly
 Facilitated weekly sales meetings to ensure sales associates meet individual performance goals and
objective for store.
 Managed against individual store revenue and operational, and customer satisfaction targets
 Responsible for ensuring all merchandise standards, facility maintenance, dress code adherence,
store cleanliness, internal and external controls are adhered to
 Monitored shrink at store level by conducting monthly inventory audits
 Responsible for overseeing of daily cash handling in high volume store
 Expected the highest level of customer service to be demonstrated daily
Select Accomplishments:

 Well Trained staff lead to two President Club wins and over four Circle of Excellence Awards.
 Through continues coaching retail store generated over $120K in accessories sales for 2009 sales year
  Highest market audit average for 2009 sales year

SHARRON JONES RESUME’

PAGE 2

RETAIL SALES REPRESENTATIVE April 2003 – December 2005

NTELOS Charlottesville VA/Norfolk VA

Wireless Communications Company

 Responsible for selling wireline/wireless products and services

 Delivered unparallel customer services to customers visiting and calling store
 Provided technical support for customers
 Maintained and exceeded monthly quotas
 Followed up with existing customer base as well as self promotion to generate new business
 Assumed key-holder responsibilities including but not limited to open and closing store and
assisting management

Select Accomplishments:

 Efficiency and self promotion lead to Presidents Club Wins and over four Circle of Excellence Awards
 Exceeded yearly quota finishing at 182% of goal

CUSTOMER SERVICE CLERK/FLOOR SUPERVISOR October 2002 – January

2003

Kroger / Richmond VA

 Provided fast, friendly customer service by solving problems

 Responsible for selling convenience items
 Answered questions on telephone and in-person
 Responsible for handling and counting money

AFFILIATIONS

Zeta Phi Beta Sorority, Inc.

Broncos and Jaguar Youth Sports

EDUCATION

Virginia State University

Petersburg, Virginia
B.S. in Accounting