Professional Documents
Culture Documents
ServiceNow administrators
Implementation specialists
Partners
Upgrade cadence
Upgrade communications
Q&A
Confidential 2017 ServiceNow All Rights Reserved 4
Housekeeping
Attendee lines are muted.
During the live webinar, use the Q&A Panel to ask questions and direct them to
All Panelists (default).
Survey Please fill out the short survey at the end and help us with your
feedback.
If you are watching the recording, ask questions by posting comments on the
webinar page (on ITSM Community).
Helsinki Geneva
Istanbul
Fuji
The unsupported family is now End-Of-Life.
Confidential 2017 ServiceNow All Rights Reserved 7
What Does Unsupported or EOL Mean?
Istanbul Jakarta* K*
Q1 Q2 Q3 Q4
The intent is to notify our customers early to allow time to plan for the upgrade.
Upgrade date
and CHG
notifications to
impacted
customers
HI Banner
Posting
EOL Upgrade
Communications
Quarterly patch
target
announcement
Community
Posting
Upgrade date
and CHG
notifications to
impacted
customers
HI Banner
Posting
EOL Upgrade
Communications
Quarterly patch
target
announcement
Community
Posting
Company
Record in HI
Customer administrators
maintain these fields to ensure
we have current email
addresses.
Confidential 2017 ServiceNow All Rights Reserved 14
How Customers Can Communicate with the EOL Upgrades Team
Our scheduled
upgrade date is How can I select a
during our change different upgrade
freeze . target version?
Can I reschedule my
upgrade to off- I need help coordinating
hours? patching & upgrades for
all my instances.
Latest
patch when
COM sent
ServiceNow
Allows Recommendation
maximum Plan early & choose
time to test the target version that
is right for your
situation.
Can be
customized
Instance is available
during upgrade.
The ServiceNow
Product
Documentation site is a
must-have resource.
Reference Documentation
Definition of Unsupported Release
EOL Upgrades FAQ
Fuji EOL Upgrades
ITSM Guides
Note: some of these resources may require login to HI or our documentation site.
Confidential 2017
2016 ServiceNow All Rights Reserved 26