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01
SUBJECT : 4760i
This troubleshooting guide of the OmniPCX Voice Application 4760i describes the main points that must be
checked in case of problems with the 4760i.
1
OmniPCX Enterprise
TROUBLESHOOTING GUIDE No. 6 A4760i
CONTENTS
1. 4760I................................
4760I................................................................
...........................................................................................
...........................................................3
...........................3
2. HISTORY................................
HISTORY ................................................................
......................................................................................
......................................................3
......................3
3. INTRODUCTION ................................................................
..........................................................................
..........................................3
..........3
3.1. Capacities and limits................................
limits ................................................................
.................................................................................
................................................. 3
3.2. A4760i OmniPCX Enterprise R5.0 Lx structure ................................
..........................................
.......... 4
TG001 2 Ed . 01
OmniPCX Enterprise
TROUBLESHOOTING GUIDE No. 6 A4760i
1. 4760I
In order to troubleshoot a 4760 > problem, a basic understanding of the protocol/feature/concept
is required. Some basic concepts are covered below.
Reading document A4760 from the technical documentation is also highly recommended.
2. HISTORY
Edition 01 : creation of the Troubleshooting Guide
3. INTRODUCTION
The OmniPCX Voice Application 4760i has been developed to directly access to the call server
without external server.
The 4760i application consists in the e-configuration application and the save/restore application.
There is nearly the same level of features for the 4760 configuration and 4760 save/restore.
On the 4760 you have the choice on the web page between directory consultation and network
management.
On the 4760i you have the choice between configuration and save/restore.
First delivery has been done with OmniPCX Enterprise R5.0 Lx.
4760i should be accessible on the network by a browser (see 5.1) or a 4760i client. (see 10)
You could connect maximum 2 different 4760i clients on the same call server.
This feature is not subject to a lock, the access to this functionality is manage in the mao to :
System
Other system param.
System parameters
Use of 4760I True
This has to be done only if you dont have the softkey 50 (MAO47XX)
If the customer has the key 50 MAO47xx, this Boolean is useless
Hardware and software environment : PC with WINNT4 or Windows2000 or
Windows95,98,Millenium
Browser IE 5.5 or Netscape 4.7
Memory : 128 Mb
Hard disk for A4760i client : 20Mb
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4.1. Connection
To launch the 4760 through a html page, launch Internet explorer or Netscape and enter the IP
address or the host name of your call server.
Example : http://192.168.65.72
Click on Configuration / Save Restore,
Dont click on EasyConfig because there is no application behind this menu.
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In the following window you have the choice to launch directly the JRE program or to save it on your
PC and to execute it later to install the java applets.
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REMARK : If you have already a JRE package installed, it could be better to erase the JAR cache
(see 6.3)
Secondly, you have to open the Java application writing right by clicking on [2] (see above) To
open Java application writing rights, please Click here .
In the following window you have the choice to directly launch the nmcsec.bat program or to save it
on your PC and to execute it later to install the java applets.
If you launch the execution of this program, you should at the end of this execution press a key to
close the window and finish the program.
4.2.1. Procedure
When you launch the configuration application or the maintenance (save/restore) application, the
user must fill a dialog box with :
Call server to configure (host name or IP address)
Login
Password
Language use.
The login and password are checked by the call server itself.
You must login with mtcl and it password.
The selected language gives the language in the application menu.
The language used for the call server model object is the selected language if there exists, other than
its English language per default.
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TROUBLESHOOTING GUIDE No. 6 A4760i
The use of the configuration is the same for the 4760 server (See the Omnivista 4760 document)
The use is very light, you only have the configuration mode, the telnet is not possible and all other
application delivered with the 4760 like LDAP directory, alarm, accounting arent available.
4.4.1. Goal
The goal is to save all the telephonic and Linux data on a PC and restore those on the same or
another OXE cpu ( in case of a release upgrade or a crash of the hard disk )
The objective purpose is to provide a java application available on a browser who doesnt need
FTP, Telnet and swinst tools.
4.4.2. Connection:
This document understands that the client 4760i is already operational on the PC. Use with real
client or browser is possible.
On the Internet Explorer browser ( release 5 minimum ) or Netscape (release 4.7 minimum) connect
you to the C.S. with the address : http://<IP@>, then the configuration/ maintenance screen will be
displayed .
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On the next screen you have the choice between 5 different operations (Backup PCX, Restore PCX,
Backup OPS, Restore OPS and Options).
You could navigate with the arrows to select one of the option, and double click to open it.
The status window is to summarize the realized operations.
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This button appear when there is no communication between the application and the
OXE. No action is possible (Button and arrow are grey.)
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TROUBLESHOOTING GUIDE No. 6 A4760i
With this button the telephone application doesnt work, if you click on it you will
activate the telephone application. If the autostart is activated, the system will reboot. (Button
and arrow are red)
By right click you could see this menu :
Its possible to do the same action as by the normal click, but you could also start phone
without modifying autostart.
With this button the telephone application is working, if you click on it you will stop
the autostart. If the autostart is inactivated, the system will reboot. (Button is grey, and arrow
is red)
By right clicking you could see this menu :
Its possible to do the same action as by the normal click, but you could also stop phone
without modifying autostart
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With this arrows you could switch to the previous or next operation.
With this button you could switch from the operation grid to the applications grid.
If this button is red, you could cancel the choice you made to come back to an initial state.
4.4.6.1. Options
When using the option menu, a directories structure is created automatically where you choose
to save your data.
On the example below we choose the directory c:\save has been choosen.
This structure contains (below the default directory) sub-directories : with the name or the IP
address for each pabx connected (logged as mtcl) and another sub-directory named by the
date of the backup.
For example you could have finally : c:\save \pabx_A\Feb 18,2003
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This directory will be used per default for all other applications.
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Select any object you want to save; there are 8 possible choices.
mao, voice guide and accounting data : mao-acc file
accounting data : acc file
traffic history data : obstraf file
CCD configuration and statistic data : acd file
4635 data : 4635j file
4645 data, greeting without message: eva file
4645 data, greeting and message files : eva-msg file
linux data for the specify cpu : cho-dat file
To save on a different directory then the default one, unselect the field Save in the default
directory. Then click on Browse to select the right directory .
The selection in the PC must be validated by a blue line on the new window containing the sub-
directory. The backup will be done under this directory. It will contain the following sub-directories
tree :
- One named by the OXE name on which the connection was made.
- One named by the date of the backup.
- Finally the files
When this is done, click on the green button Apply the modification.
The backup starts. This part is displayed on the previous blank part of the half-screen and the
ending is also displayed in this status window. The keyword Disconnected tells you when the
operation is finished.
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A4760i TROUBLESHOOTING GUIDE No. 6
With the choice find records you can select many files on many directories and disks.
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You could choice the target where you want to save your OPS file, but if you want to restore the file
by the same tool 4760i, its better to keep the default directory defined in the option menu (see
5.4.6.1).
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If you have troubles to install your A4760i, check the different points.
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Now you can delete the different files on the directory JAVA
- C:\Program Files\JavaSoft
- C:\WINNT\java
After these operations, you can install your A4760i by the client or directly by a browser.
Select the folder Cache and click on the button Clear JAR Cache
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When you start the first time the A4760i, you will see a Object model loading properties window.
You could tune 6 features.
Local save : you could save on your computer the model object, so it is not necessary to
load it each time from the call server when you launch the A4760i.
Local load : you will use the model object loaded.
ID Patchd : If this feature isnt crossed you will use the most recent model object. For
example your model object is E1.604.9 so you can connect a call server in E1.604.8. In
other case if the ID Patch is crossed you need loading the model object of the E1.604.8
Model number : Number of maximum model object loaded in the computer.
Save Location : place where you will save your model object by default.
Does not Appear : If this feature is crossed, on the next start up of the 4760i this
window will not appear. If you want tomodify a feature on this window later, you must
open the configuration menu, and right click on the pabx node. Than, select Open MIB
Save dialog box.
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TROUBLESHOOTING GUIDE No. 6 A4760i
8.1. Installation
To install the A4760i client
Launch by a browser the address http://host name or IP@ of the call server/nmc/client/
After the copy of the file Clt4760i on the PC, you have to uncompress the files by launching the
program Clt4760i.exe.
The installation starts alone and you have to answer to the different following questions:
Select your language.
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Answer Yes.
Insert the host name or the IP address of the call server where you will connect you later and click
next
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A4760i TROUBLESHOOTING GUIDE No. 6
Click on finish button. You are now ready to use your A4760i.
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You have the choice between the configuration, the maintenance and the uninstall of the
application.
The login use for the 4760i client is usually mtcl.
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Have any information that you gathered while troubleshooting the issue to this point
available to provide to the TAC engineer (such as traces)
Have a network diagram describing CPUs configuration
Have CPU-IDs for the running system (spadmin -> menu 5 : Read the system CPUID)
Have phone set having the problem : extensions, types, localization on the system
Note: Dial-in or Telnet access is also desirable to help with effective problem resolution
End of Document
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