VIVARANIDHI

A CITIZENS HANDBOOK ON e-GOVERNANCE

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CONTENT DEVELOPED BY:
Dr. Nirmala Padmanabhan
Head of Department of Economics,
St.Teresas College,Ernakulam.

Ms. Geethu Das

Guest Lecturer, Department of Economics,
St.Teresas College,Ernakulam.

STUDENT TEAM:
1. Anjana K.V. 11. Durga Unnikrishnan
2. Uthara G. 12. Treasa Stemy Gomez
3. Gayathri S. Kumar 13. Anna Augustine
4. Sherin George 14. Gypsy Augustine
5. Christy Mariya Paul 15. Chitra Mohan
6. Aiswarya V. 16. Toolika Suresh
7. Priyanka Menon 17. Benazir Nazeem Navaz
8. Raveena Roy 18. Gopika S
9. Parvathy Menon 19. Irene izbeth George
10. Aathira Aravind 20. Heba Abdul Azeez

TECHNICAL SUPPORT : ADVISORY COMMITTEE

Mr. Vinod Raj V Dr. Thushara George
Consultant (Programme Management), Smt. Mary Liya C.A
State e-Governance Mission Team, Kerala Smt. Anupa Jacob
Dr. Swathy Varma P.R.
Mr Josius Benny Kittan Smt. Pearly Antony. O
Manager, e-Governance, Ms. Sreepriya C S
Kerala State IT Mission. Ms. Treasa Betsy
Preface

Foreword

Message

Acknowledgement

Service Cycle for an e-citizen

 SERVICE CYCLE FOR AN ECITIZEN

Employment & Empowerment

Kerala PSC Pg 13 e- district Pg 18-24
Vanitha Commission Pg 14 Income Tax Pg 31
Motor Vehicles Dept Pg 15 - 17 PAN Pg 32-33
Passport/Visa Pg 25 Property Tax Pg 34
Railway Ticket Booking Pg 26 Marriage Certificate Pg 35-37a
KSRTC-Saarathi Pg 27 Court Case status Pg 38
Aadhar Pg 28 File search Pg 38
Ration card Pg 29 KSEB Pg 39
Electoral Roll Pg 30 BSNL Pg 40
Water Authority Pg 41
Police Pg 42

Education Pg 12
Scholarships
Examination results

Birth certificate Pg 11 Pension Pg 43

Death certificate Pg 44
 PREFACE
Vivara Nidhi - A Citizens Handbook on e- Governance -aims at enhancing the capability
of the public to access various Government services which can be availed online. It
highlights various such services and guides him/her through the various steps he/she
has to follow in accessing these. These steps are detailed in the form of simple flow charts
which even a layman can follow easily. The services detailed are those which a citizen may
need sometime or the other in their life cycle and includes downloading birth, marriage and
death certificates, online tracking of case status in high courts, tracking files in Government
office, checking status of Aadhar card, ration card, electoral roll, payme nt of utility bills etc.

The handbook was prepared by the faculty and students of the Department of Economics,
St. Teresas College, Ernakulam with technical support from Mr.Vinod Raj, Consultant
(Programme Management), State e-Governance Mission Team, Kerala and Mr Josius
Benny Kittan, Manager, e-Governance, Kerala State IT Mission. It is published jointly with
Kerala State IT Mission and supplements the databank on e- Governance prepared by the
Department of Economics titled e- Jaalakam.

We hope the numerous services detailed in Vivara Nidhi will be fully utilized and will benefit
the public to a great extent. We also hope that our endeavour will promote active citizen
participation especially of women in e- Governance.

Dr. Nirmala Padmanabhan

Head of Department of Economics
St. Teresas College, Ernakulam.
 Message
Woman must not accept; she must challenge.

She must not be awed by that which has been built up around her;

she must reverence that woman in her which struggles for expression.

Margaret Sanger

The project aims to spread various e- Governance schemes among society especially among
women and girl students. e- Jaalakam highlights various useful e- Governance services and
provides URL of these services facilitating easy access. These services are arranged in a
life cycle pattern from birth to death enabling access according to requirements at various
stages of life.

e- Jaalakam will generate demand for e- services and promote the vision of the institution
namely women empowerment through information and communication.

The Department of Economics, has always stood for the upliftment of women. The future be-
longs to those who give the next generation the reasons to hope. I congratulate Dr. Nirmala
Padmanabhan and the entire crew for their wonderful work.

I wish the Department of Economics all success.

Dr. Sr. Teresa CSST

Principal
St.Teresas College.
 Acknowledgement
Vivara Nidhi is the culmination of a process that started in July 2012 when the Department
of Economics, in celebration of its platinum jubilee, launched a project aiming at
generating awareness on various e- Governance services among students. In the course of
our subsequent journey in this field, there were many helping hands who in one way or the
other moulded our project which has finally resulted in this citizens handbook. We would
like to place on record our sincere gratitude to all of them.

First we would like to express our heartfelt gratitude to God almighty who has been our
guide in all our endeavours.

Credit for kickstarting the project goes to Kerala State IT Mission, its former Director Shri.
Jayasankar Prasad and Ms. K. Ambili, Assistant Mission Co-ordinator, who facilitated a two
day workshop on e- Governance at St. Teresas College on the 19 th and 20th September
in 2012 and continued to be strong sources of encouragement throughout . Support from
Shri. P. Bala Kiran IAS, present director, KSITM made this citizens handbook a reality.

A training team consisting of Shri. Jayachandran M.B, Principal Consultant & Head, Mr. Vinod
Raj V and Mr. Krishnakumar, consultants of State e-Governance Mission Team Kerala
steered our initial journey into the world of e- Governance. Mr. Vinod Raj guided us in all
our subsequent forays in this field.

Shri.Sheikh Pareeth, IAS, District Collector Ernakulam, helped to shape the next stage by
reposing his confidence in us and adding his personal advice on various services to be
included. He also connected us to Mr. Josius Benny Kittan, Manager , e-Governance, Kerala
State IT Mission who with his concept of life cycle approach helped shape the current
form of the presentation. Shri. P.H.Kurien IAS, Principal Secretary (IT) of Kerala laid the
foundation for the second phase of our project by launching e- Jaalakam- the campus to
community phase- which was implemented in association with The Federal Bank Ltd. Shri.
Hibi Eden, MLA, Ernakulam was a great source of motivation for us with his consistent
interest and encouragement. The unstinted support from Mr. Joseph Antony District Co-
ordinator, IT@school, Ernakulam and sponsorship from Rainbow Publishers Private Ltd
helped us conceive of phase three of our project- e- Jaalakam@School covering schools
in Ernakulam District. Feedback from various members of Ernakulam District Residents
Association Apex Council and students from other higher educational institutions made us
visualize and strive for publishing this citizens handbook.

Finally none of this would have been possible without the support of our principal Rev. Dr.
Sister Teresa, CSST, all the faculty and students of the Department of Economics who strived
hard to make this release possible.

Thank you one and all.

Dr. Nirmala Padmanabhan
 VIVARA
VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

LOCAL SELF GOVERNMENT WEBSITE:

http://www.lsg.kerala.gov.in

1. HOW TO ACCESS BIRTH CERTIFICATE?

Click on your web browser Type www.lsg. Choose the language

(eg: Internet Explorer, kerala.gov.in on (English/Malayalam)
Mozilla or Google Chrome). your browser.

Select the district, local The site will go to sevana Click on Civil
body type, local body link. Click on Certificate Registrations (Birth,
and submit. Search option Death, Marriage)

Fill in the neccessary details. Type the

Select Birth
[Date of Birth, Mothers Name*, verification code
Registrations option on
Gender] The above fields are and click search..
left side.
mandatory

Click the print button Click the view button to

Certificate details will
to generate the birth view the birth registration
be generated.
certificate details

*First 3 letters of name is enough

*Note Death and Marriage Certificates can also be generated in a similar manner.

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EDUCATION
1. HOW TO REGISTER ONLINE TO AVAIL SCHOLARSHIPS FOR
COLLEGE STUDENTS?
http://www.dcescholarship.kerala.gov.in

Click on your web browser (eg:Internet Type www.dcescholarship.kerala.gov.in

Explorer, Mozilla or Google Chrome) on your browser

The upcoming page contains various options

To register online, click on Online
like online registration, downloading of
registration icon in the left side.
forms, list of scholarships etc..

A box pops up. Click on ok Fill in the required details.

and then proceed Click Submit.

Then apply for the Once registration is over. Login using

required scholarship. registration id, password, date of birth etc...

Similarly for downloading the form -Click on the icon - download form &To know more
information about the procedure-Click on information icon towards the left of the
page.
Applying for other scholarships also follows similar procedure. For it you need to go to
the concerned link or website.

2. HOW TO SEE THE EXAM RESULTS?

http://www.keralaresults.nic.in

To see exam results, Click on the links that follows Enter the roll number
go to the site www. required link. provided on the hall ticket
keralaresults.nic.in eg: class 12 results and submit it.

The above Flowchart shows how to access exam results for State School students.
Note: Similar pattern is followed for other education oriented websites like the cbse, en-
trance exams etc...

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KERALA PSC :
http://www.keralapsc.gov.in/

1. HOW TO DO ONE TIME PSC REGISTRATION ONLINE?

Click on your web Click on One Time A new window will

Type http://www.
browser (eg:Internet Registeration open. It will show
keralapsc.gov.in/
Explorer, Mozilla or ( link in the middle the requirements
on your browser
Google Chrome) of the page) before applying.

If a new user, click

on New Registra-
tion (on the left
side of the page)

Fill in the Then you You must upload

Fill in the Personal need to
Educational your photo with
Details and click Upload your
Qualifications your name and
Submit signature
and Submit date of photo taken

Note: Once registered, one can login in using username and password and apply for vari-
ous exams called for. Based on your educational qualification the website will let you know
whether you are eligible for applying for a particular vacancy

2. HOW TO CHECK STATUS (PSC) ONLINE?

Click on your web browser Type http://www.keralapsc. Click on One Time Reg-
(eg:Internet Explorer, Mozilla gov.in/ isteration ( link in the
or Google Chrome) on your browser middle of the page)

You can view all details Type your Username,

Password and access A new window will
regarding the application
code. open.
including the status.

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KERALA VANITHA COMMISSION:

http://keralawomenscommission.gov.in/vanithaweb/

1. HOW TO FILE A CASE?

Click on your web browser Type www.keralawomenscom- Click on Case status

(eg:Internet Explorer, mission.gov.in/vanithaweb/ (link on right side of
Mozilla or Google Chrome) on your browser the page)

Fill in the information

required and click Click on Case Filing (on A new window will
Submit the left side of the page) open.

2. HOW TO CHECK CASE STATUS?

Click on your web Type http://keralawo-

Click on Case status
browser (eg:Internet menscommission.gov.
(link on right side of
Explorer, Mozilla or in/vanithaweb/
the page)
Google Chrome) on your browser

Search for the status of

Click on Search On
the filed case based on A new window
(on the left side of
Case Number or Party will open.
the page)
Details or Subject

TO REGISTER A COMPLAINT VIA SMS:

Type VANITHA space COMP space Your Complaint in Brief Words.
SMS VANITHA COMP<COMPLAINT>to 537252.
There are also many other SMS based service provided by Kerala Womens Commission
the details of which are available in the website.

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MOTOR VEHICLES DEPARTMENT website :

http://keralamvd.gov.in/

1. HOW TO APPLY FOR LEARNERS LICENSE?

Click on new
Click on your web browser
Type www.keralamvd.gov.in learners license
(eg:Internet Explorer,
on your browser (link on right side
Mozilla or Google Chrome)
of the page)

Fill in the necessary de-

Attach a passport size Click on Apply
tails along with the date
recent photograph and now
and time to appear for
signature & submit
the learners test

online payment for the Take a print out of the

application form can also application form along
be done and for this you with the fee receipt and
need to know your online appear for the test at the
transaction id concerned RTO

Note: There is also an option for downloading the learners license form &applying it in
person rather than applying it online.

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2. HOW TO APPLY FOR LICENSE RENEWAL?
Click on your web browser
(eg:Internet Explorer,
Mozilla or Google Chrome)
Click on next button
and fill in additional
details if asked by the
computer and click on
Apply
An application number
will be provided and
you will have to take
the print out of the full
set of applications
3. HOW TO APPLY FOR DUPLICATE LICENSE?
Click on your web browser
(eg:Internet Explorer,
Mozilla or Google Chrome)
Click on next button and
fill in additional details
if asked by the computer
and click on Apply
An application number will be pro-
vided and you will have to take the
print out of the full set of applications
16
Type www.keralamvd. Click on license Renew-
gov.in al (link on right side of
on your browser the page)
License datails will be dis- Fill in necessary
played and if any serious details along with
mistakes found report it to the license number &
the concerned RTO click on Go
Submit the printed forms along with
the original driving license and the fee
receipt to the concerned RTO,
Also submit attested copies for proving
address and date of birth .
Type www.keralamvd. Click on duplicate license
gov.in (link on right side of the
on your browser page)
License datails will be
Fill in necessary details
displayed and if any serious
along with the license
mistakes found report it to
number & click on Go
the concerned RTO
Submit the printed forms along with the original
driving license and the fee receipt to the concerned
RTO, also attested copies for proving adress and
date of birth .
 VIVARA
VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
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4. HOW TO APPLY FOR DUPLICATE RC?

Click on your web

browser (eg:Internet Type www.keralamvd.gov.in Click on duplicate RC( link
Explorer, Mozilla or on your browser on right side of the page)
Google Chrome)

Vehicle datails will be displayed and if Fill in necessary details along with
any serious mistakes found report it to vehicle number & last 5 digits of the
the concerned RTO chassis number & then click on Go

Click on next button and fill in addi- An application number will be provided
tional details if asked by the compu- and you will have to take the print out of
ter and click on Apply the full set of applications

Submit the printed forms along with the Registra-

tion, Insurance and Pollution certificates in origi-
nal and attested copies for proving address

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Sl. No Name

Revenue Department certificate Services

1. Caste Certificate

2. Community certificate

3. Residence Certificate

4. Relationship Certificate

5. Nativity Certificate
eDISTRICT WEBSITE
6. Domicile Certificate https://edistrict.kerala.gov.in/
7. Income Certificate

8. Possession certificate Revenue Department Certificates

9. Identity Certificate
that can be accessed through
E-District Project (Akshaya Centres)
10. Legal Heir Certificate

11. Solvency Certificate

Revenue Department
12. Location Certificate Certificate List
13. Conversion Certificate
Thru E-District Project
14. Dependency Certificate

15. Destitute Certificate

One can apply for these certificates
16. Family membership Certificate through Akshaya Centres or directly.
17. Inter caste marriage Certificate

18. Life certificate

19. Non-remarriage Certificate

20. One and the Same Certificate

21. Possession and attachment Certificate

22. Valuation Certificate

23. Widow-Widower Certificate

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1. HOW TO APPLY FOR CERTIFICATES IN AKSHAYA CENTRES?

Go to the Akshaya Centre in your locality.

Inform them about the certificates that you need and submit all the required documents.

The documents are scanned and are saved in the computer.

The operator fills in the application form and it is saved to the computer

Pay Rs.20 as service charge and the receipt for the transaction made is received.

Witin 30 min, an application number will be received which helps you to check the status of
your documents.

You need to give your mobile no and all your required details.

After all documents are verified,they are sent to the village officer.

When the village officer receives the documents,an SMS is sent to your mobile no.

The village officer verifies the documents and if it proves satisfactory,he approves it and
uploads the certificate along with his digital sign on it.

If the certificate cannot be approved,he sends it back to the Akshaya along with appropriate
reasons.

The certificates will be available in the site http://edistrict.kerala.gov.in

In the future,if you need to apply for another certificate,you can apply it using the same
application no.

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EDISTRICT
HOW TO APPLY FOR CERTIFICATES DIRECTLY?
1. CREATING AN ACCOUNT.

To create a new ac-

Click on your web browser
(eg: Internet Explorer,
Mozilla or Google Chrome).
Type www.edistrictk-
count select New por-
erala.gov.in on your
taluser creation on the
browser.
right side of the page

After typing the the Click on Validate.A verifica- Fill in all the re-
verification code,click tion code will now be sent to quired details.
on Submit. your mobile number. (Eg:Name,aadhar
number etc)

A message box will

be appearing which Click on OK.Your account
has your registeration has been created.
number.

2. ONE TIME REGISTRATION

Click on your web browser
(eg: Internet Explorer,
Mozilla or Google Chrome).
Enter your e-mail id
Type www.edistrictk-
as your login name and
erala.gov.in on your
password in the sign
browser.
up box.

Select Applicant Reg- For one time You can also select the
isteration and then registration,select One time language in the same
select a language. registeration on the left side. box(English/Malay-
alam)

Fill in all the required details.A passport size

photo should also be uploaded(less than 20Kb)
Select Check Duplicate and then Submit.

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3. APPLYING FOR A CERTIFICATE

Login with your email

Click on your web browser
(eg: Internet Explorer,
Mozilla or Google Chrome).
Type www.edistrict.
id and password.Select
kerala.gov.in on your
yourlanguage
browser.
(English/Malyalam)

Select your Registra-

tion number, Certificate Select your Select Apply For A Cer-
type,Purpose and click language(English/Malay- tificate on the left side
Verify and Submit alam) of the page.

Fill in all the required Click on Make payment.A message box will
details(depending be now opened.Click on OK and proceed
upon the certificate) towards epayment.
and click on Submit

4. TO MAKE A PAYMENT

Youll be redirected to another

Select the card type
A new window ap- page. fill in the necessary details .
(for eg. Credit card,
pears for payment. (for eg. card number, expiry date
debit card etc..)
etc...)

Youll be redirected to anoth-

Next, you have to er page and itll specify that
upload the manda- your payment is complete. Then click on submit.
tory files. An application number will
also be provided.

Note: Payment is made as service chargeas per the Electronic Delivery of Services (EDS)
Rules of GoK and not as certificate fee.

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5. TO UPLOAD THE DOCUMENTS

Youll have to upload the To upload each certificate,

A New window will
mandatory documents (docu- youll have to scan the
appear for document
ments vary depending upon documents asked for and
uploading.
the certificate type) save in your computer

Click on the browse button

Repeat the process for
for each document. select the
All the documents each certificate that has
scanned document and itll be
are uploaded. to be uploaded for a par-
displayed in the text box adja-
ticular certificate.
cent to each certificate.

Note: Below that the receipt could be seen which could be downloaded and saved or print
out taken. After that you can log out using the logout link seen on the top left of the page.

TO UPLOAD DOCUMENTS IN PRIOR

As far as the document uploading is concerned you can upload documents as you apply for
each certificate or you can upload it and keep it in the online repository for each registration
prior to making an application for a certificate using the Enclosure link in the One Time
Registration option. If required certificates are uploaded prior to applying for a certificate
then upload document option will not be asked while applying for that certificate

Click on your web Type www.edis- Enter your e-mail Click on One
browser (eg: Internet trictkerala.gov.in id as your login time registra-
Explorer, Mozilla or on your browser. name and password tion option on
Google Chrome). in the sign up box. the left side

click on the browse button

you can add any addi-
and upload all the docu-
tional remarks if any. Click on the enclosure
ments you posess
then click on the up- option.
( for eg. aadhar card, election
load button
ID card, ration card etc..)

Note: For uploading a certificate afterwards (i.e. after applying for a certificate), just
upload the certificate via the Enclosure link in One Time Registration Option.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
TO CHECK STATUS OF CERTIFICATE
Click on your web browser
(eg: Internet Explorer,
Mozilla or Google Chrome).
The application details
will be provided. Click
on view status option the
right hand side.
You can view your
status
(for Eg: processing,
resubmitting etc..)
DOCUMENTS TO BE ATTACHED WITH EACH OF
THE FOLLOWING CERTIFICATES
1. Destitute certificate
1. Aadhaar card
2. Election ID card
3. Ration card
2. Domicile
1 Aadhaar Card
2 Birth Certificate
3 Election ID Card
4 Ration Card
5 School Certificate of parents
3. Family membership
1 Aadhaar Card
2 Election ID Card
3 Ration Card
VIVARA
NIDHI
Enter your e-mail id
Type www.edistrictk-
as your login name and
erala.gov.in on your
password in the sign
browser.
up box.
Enter the from date and to Click on transaction his-
date in the box. (the to date tory option on the left
must be less than or equal to side. Also select other
the current date) services option
4. Identification
1 Aadhaar Card
2 Election ID Card
3 Ration Card
4 School Certificate
5. Income
1 Affidavit
2 Any relevant document certifying income
3 Land tax receipt
4 Ration Card
5 Salary Certificate
6 Pension payment order
6. Inter-caste Marriage
1 Aadhaar Card
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2 Election ID Card 3. Land Tax Receipt

3 Inter-caste Marriage Certificate 4. Pattayam
4 Marriage Certificate 5. Encumbrance certificate.
7. Legal Heir 13. Possession and Non-Attachment
1. Aadhaar Card 1. Aadhaar Card
2. Death certificate. 2. Election ID Card.
3. Election ID Card. 3. Land Tax Receipt
4. Ration Card. 4. Pattayam
8. Life 5. Encumbrance certificate.
1. Aadhaar Card 14. Relationship
2. Affidavit. 1. Aadhaar Card
3. Election ID Card. 2. Election ID Card.
4. Ration Card. 3. Ration Card.
9. Location 15. Residence
1. Aadhaar Card 1. Aadhaar Card
2. Election ID Card. 2. Election ID Card.
3. Land Tax Receipt 3. Ration Card.
4. Pattayam. 16. Solvency
10. Nativity 1. Aadhaar Card
1 Ration card 2. Election ID Card.
11. Non-Remarriage 3. Land Tax Receipt
1. Aadhaar Card 4. Pattayam
2. Affidavit. 5. Encumbrance certificate
3. Election ID Card. 17. Valuation
4. Ration Card. 1. Aadhaar Card
5. Death certificate. 2. Election ID Card.
12. One and the same 3. Land Tax Receipt
1. Aadhaar Card 4. Pattayam
2. School certificate. 5. Encumbrance certificate.
3. Election ID Card. 18. Widow-Widower
4. Ration Card. 1. Aadhaar Card
12. Possession 2. Death certificate.
1. Aadhaar Card 3. Election ID Card.
2. Election ID Card. 4. Ration Card.

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PASSPORT WEBSITE:
http://www.passport.gov.in

1. HOW TO APPLY FOR PASSPORT?

Type Click on
Click on your www.passport.gov.in Download e-form
browser Select your passport office (link on left side of the page)

Register through passport Fill the e-form, Click on

Login using the
seva kendra under online ap- validate and save
registered ID
plication filling (Homepage) which will generate an XML file

Online payment
Click on Schedule
Upload the XMLfile (generated should be made using
Appointment
through step 4) through the Debit,Credit or through
on view saved/sub-
Upload e-form link Internet Banking or
mitted application
through Bank Challan

Visit Passport Seva Kendra Click on Print Application Receipt

along with original docu- Link to print the receipt containing
ment and printed receipt. Application receipt number

Note: Further information and steps are given in the website-www.passport.gov.inor go to

this URL -http://passportindia.gov.in/AppOnlineProject/online/procE
Reissue or Renewal of Passport follows the same procedure as above

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RAILWAY TICKET BOOKING WEBSITE:

http://www.irctc.co.in

1. HOW TO BOOK TRAIN TICKET?

Click on your web browser Login using username and

Type www.irctc.co.in
(eg:Internet Explorer, password. New users please
on your browser.
Mozilla or Google Chrome) register/ signup first.

In Plan My Trip Box , Fill in

AvailabiltyBox appears on
top right corner. Click on
Book option to a corress-
ponding date.
In List of Trains Box
the details such as To Station,
select the required train
From Station, date of journey,
and class.
type of ticket and click Find
Eg: Jan Shatabdi class 2S
Trains.

Click on Make Payment

Type Passenger details such Type the Verification code
Option and pay using
as Name, Age, Berth etc. and Click on GO Option
debit/credit card.

Print ticket or carry as SMS in Once payment is proceeded ,

your mobile. your ticket will be booked.

2. HOW TO CANCEL e-TICKET?

Click on your web

browser (eg:Internet Login using user-
Type www.irctc.co.in Select Booking
Explorer, Mozilla or name and pass-
on your browser. History Option.
Google Chrome) word.

A message box
Click on Cancel Select the ticket Re-enter your pass-
appears. Confirm
Button to be cancelled. word.
Cancellation.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
KSRTC SAARATHIWEBSITE :
1. HOW TO BOOK BUS TICKET ONLINE?
Click on your web
browser (eg:Internet
Explorer, Mozilla or
Google Chrome).Type
www.keralartc.com
on your browser.
Cick on Bookoption on
concerned date .
Select the seats and Click
Book Ticket.
2. HOW TO CANCEL TICKET?
Click on your web browser
(eg:Internet Explorer, Mozilla
or Google Chrome). Type
www.keralartc.com
VIVARA
NIDHI
http://keralartc.com
Login using username
Select Ticket Booking
and password. New users
Option on menu
please signup first.
Select Source and Destina-
Click on seat availab-
tion options in Search Bus
ity on concerned bus.
Box. Then click on Find Bus.
Once payment is made
Fill in passenger
your ticket will be
details and go to pay-
booked. Take a Print out
ment.
of the same.
Select Ticket Booking
Option and then Login Select Cancella-
using username and tion Option
password.
Type Ticket no:
Select Cancel Option and Transaction Id
or Select Ticket
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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

AADHAAR WEBSITE:
http://www.uidai.gov.in

1. HOW TO GET AN E-AADHAAR?

Click on your web browser Click on check your Aad-

Type www.uidai.gov.in
(eg:Internet Explorer, haar status ( link on right
on your browser
Mozilla or Google Chrome) side of the page)

If your Aadhaar has Enter your Enrolment no. , date and

Select on the link
been successfully time as per the Enrollment Slip ob-
click here
generated tained during Aadhaar registration

Click on e- Aadhaar Fill in necessary details Hint for your mobile number
(on the right side of as per enrolment slip will be shown (press yes if it
the page) and Submit is your mobile number)

Enter OTP (One Time

Click on save file on the Click on Download
Password)received on
dialog box produced your e- Aadhaar
your phone

Go to downloads to Enter Password (pass- Print the e-Aadhaar

obtain the PDF word is same as pin code) produced

Note: Can also go directly to the link - https://eaadhaar.uidai.gov.in/eDetails.aspx.Can get

your Aadhaar no from Kerala Government Citizen Call Center (CCC). Even without enrol-
ment slip you can know your Aadhaar no.
CCC contactno 155300

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

2. HOW TO UPDATE YOUR AADHAAR?

Click on your web

Type Click on Update your
browser(eg: Internet
www.uidai.gov.in Aadhaar Status. (link
Explorer, Mozilla
on your browser on right side of the
Firefox, Google
page)
Chrome etc)

Click on update data

online (click here)

Upload Submit your Login with Click on To submit your

neccessary update re- your Aad- update/ correction re-
documents quest haar number quest please click here

Note: One Time Password received on the mobile number is necessary. If not received, you
can update data through post.

RATION CARD :
http://civilsupplieskerala.gov.in

1.HOW TO MAKE CHANGES IN THE RATION CARD?

Click on your web Type

Click the op-
browser (eg:Internet civilsupplieskerala. Click the op-
tion e-Services
Explorer, Mozilla or gov.in tion Citizen.
Login.
Google Chrome) on your browser.

Provide all Register and

Select the
the infor- Select the create a User-
change you Enter User
mations option New name and
need to make ID and pass-
required Applica- Password if
in the Ration word.
and click tion. you are a new
Card.
Submit. member.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

ELECTION COMMISSION OF INDIA

:http://www.ceo.kerala.gov.in

1. HOW TO REGISTER VOTERS ID ONLINE?

Click on your web Click the option Fill in the

Type www.ceo.
browser (eg:Internet Online Voters required
kerala.gov.in
Explorer, Mozilla or Registration-Apply informations
on your browser.
Google Chrome). Here. in three steps.

STEP 3 - Fill in the applicants STEP 2 - Provide the STEP 1 - Provide

name, Pin Code, House Voter ID card number of District of Residence
name and other mandatory your family member or and Date of Birth of
informations asked. neighbour. the applicant.

Upload your passport size Select the mode through

Click the option
photo or provide the photo which you wish to receive
SAVE.
to the #BLO during enquiry. your Electoral ID Card.

2. HOW TO DO ELECTORAL ROLL SEARCH?

Click on your web browser Type www.ceo.

Click the option
(eg:Internet Explorer, kerala.gov.in on
Electoral Roll Search.
Mozilla or Google Chrome) your browser.

The required Fill in the required

Electoral roll details Click search. informations.eg:
will be generated. District,Legislative assembly

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 VIVARA
VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

INCOMETAX WEBSITE :
http://www.incometaxindia.gov.in

1. HOW TO e-FILE RETURNS?

There are 2 Options
OPTION 1-Fill Returns online & Upload XML
Click on your web Type www. Download the
browser (eg:Internet incometaxindiaefiling. applicable ITR Form
Fill it Offline
Explorer, Mozilla or gov.in from Downloads (on
Google Chrome) on your browser right side of site)

Go to e-File Once you get the If you are a new Generate the form as
- Income tax userid (it will be your user *Register on XML by clicking on the
return - Upload PAN )and password, e-filing website Generate button and
Return LOGIN to the portal using PAN Save it on desktop

Your filed ITR

A confirmation Select My Return
form details will
Click on message will appear Form from My
appear . Cick on
Submit button It contains Account ( top
Acknowledgement
transaction id. left)
no: and Download it .
* New user- Click on register you self option- Registration Form appears-Select User Type,
Fill in basic Details such as PAN and then Submit. A password and user id will be generated.
Login using it.

OPTION 2- Prepare and Submit ITR 1 Online

Click on your web brows-
er (eg:Internet Explorer,
Mozilla or Google Chrome)
Type www.incometax- If you are a new user
Select e-file
indiaefiling.gov.in Register on e-filing
option
on your browser website using PAN

Once you get the user

Follow steps Fill in the required Go to e-file - Income
id (it will be your PAN )
9-12 in Op- details. Click on *Save Tax Return - Prepare
and password,
tion 1 Draft Option often. and Submit online
LOGIN to the portal

* SAVE DRAFT OPTION enables to access your data within 30 days. Even if your session
expires you need not type in data again and again if you use this option. So its Recommended
you use it often.
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NIDHI

APPLY FOR PAN ONLINE WEBSITE:

https://tin.tin.nsdl.com/pan/index.html

1. HOW TO APPLY FOR PAN CARD ONLINE?

Click New PAN for Scroll down to the bot-

Go to http://tin.tin.
Click on your Indian citizens and tom of the page & select
nsdl.com/pan/in-
browser select Online Applica- Individual as the
dex.html
tion for New PAN. category of applicant.

An acknowledgement page will Submit the ap- * Fill all the fields which are
be along with mode of payment. plication marked with an asterisk.

Payment of application fee Take a print-out of this acknowledge- Send the application
can be made through check, ment page and affix a recent Pass- form along with re-
demand draft, credit/debit port-size photograph and sign in the quired documents to
card or net-banking. box below using a black pen only the given address

*Details-To fill area, range code, AO type and number click the Non-International Taxation
AO details. Search your city by selecting the correct alphabet & click your city.
Note that the documents must reach them within 15 days from the online application.

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NIDHI

2. HOW TO UPDATE PAN DETAILS ONLINE?

Go to http://tin.tin.
Click on your Click Changes Or Cor-
nsdl.com/pan/index.
browser rection in PAN DETAILS
html

Then click on Online Ap-

Scroll down to the bot-
Make sure that you plication for Changes Or
tom of the page & select
TICK the check box Correction in PAN Data
Individual as the cat-
for item no:7 (PAN Change Request
egory of applicant.
Form)

Payment of application fee

An acknowledgement
Fill in the details can be made through check,
page will be along with
and submit demand draft, credit/debit
mode of payment.
card or net-banking.

Take a print-out of this ac-

Send the application form
knowledgement page and affix
along with required docu-
a recent Passport-size photo-
ments to the given NSDL
graph and sign in the box below
address
using a black pen only

Note: Updating PAN Details is similar to that of Applying for a New PAN .

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

PROPERTY TAX

1. HOW TO PAY PROPERTY TAX ONLINE?

Click on your browser. Click on login for onlne Create Login ID by clicking on
Type tax.lsgkerala.gov.in payment New user registration

Select your building by Select District and After you login, Click on
selecting your Zonal office Type of Institution Enroll a building

Select ward no:/ Click on Search and then tick on your Your building would
Door no:/ Sub no: buildings box and then click on Add be registered.

Proceed to payment It will show your pending

Click on online payment
using the e-pay gateway. tax amount

Pay using credit/ debit/ atm After payment, you can download the payment
card/net banking receipt and also the ownership receipt.

Note: You can even download Ownership Certificate from the Property Tax search button
after choosing the local body from the home screen. i.e you dont have to even login for
getting the Ownership Certificate, but there must not be any pending demand for property
tax.

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NIDHI

MARRIAGE CERTIFICATE WEBSITE:

http://www.lsg.kerala.gov.in

1. HOW TO ACCESS MARRIAGE CERTIFICATE ONLINE?

Click on your web

Type www.lsg. Choose the lan- Click on Civil Reg-
browser (eg: Inter-
kerala.gov.in on your guage (English/ istrations (Birth,
net Explorer, Mozilla
browser. Malayalam) Death, Marriage)
or Google Chrome).

Select Marriage Reg- Select the district, The site will go to seva-
istrations option on local body type, local na link. Click on Certifi-
left side. body and submit. cate Search option

Fill in the necessary details. Certificate will be

Type the verification
[Date of marriage,*Name of generated. Print the
code and Submit.
husband and wife] marriage certificate.

* First 3 letters of name is enough

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

2. HOW TO E-FILE MARRIAGE REGISTRATION ONLINE?

Go to the website
www.cr.lsgkerala.
gov.in
Select the District and Local body ,
Navigate to Online
where the marriage is solemnized,
Form Submission
from the drop down list and click
(common marriage)
on the submit button.

On completion of the In the text box provide

log on registration
formalities, the user will
receive data entry screen
for Form 1.
*A LOGIN screen will be
informant name, e-mail
displayed for registering
id and a password.
user name (email id) and
Phone numbers can be
password .
furnished there.

The photos of The form along with the On successful submission,

husband and wife scanned photos of husband the Form I can be
should be scanned and wife will be saved to the generated for verification,
and uploaded (Crop data centre and uploaded by which can be edited if
to suit the size) pressing the submit button. required.

The husband and wife The reference number of

Print out of this form
should file this application the form is printed on the
should be taken and
in person along with top left hand corner. If one
submitted in the
required fee in the is making any correction,
concerned local body duly
concerned local body where resubmit the form for
signed by all concerned.
the marriage is solemnized. updating the correction.

* Login Details
One has to select New Login for the first time operation.
Registered user can directly login by their user name and password.
Units like Akshaya Centre, Internet Cafes need to do one time registration.

Note: Data Entry

Data entry should be done as per details required in the form. All the * marked fields are
mandatory. For place of marriage a combo selection is provided by including all marriage
places/Mandapams. If the place of marriage is not seen in the drop down list, select others
where details can be entered in a text box. Post office and pin code is compulsory in address
fields. As regards Post offices in Kerala a Master is provided for combo selection. The
custom followed for marriage can also be selected, details of documents for proof of custom
followed, age etc may also be furnished .

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NIDHI

Note

The web based data entry form can be done even before date of marriage but the
application can be submitted only after solemnisation of marriage.

Using the user name (e-mail id) and password used for login, the data can be accessed
and edited till it is downloaded by the registration unit.

In case of delayed application, the registration officials will forward the application
along with the Form II and other mandatory enclosures to the concerned Registrar
General for condoning the delay.

The concerned official of local body will download the application from web, incorporate
inward number and fee payment details, verify the particulars with the documents
furnished, make correction if necessary, take a print out in Form III, get it signed by
husband and wife. This will complete the registration process as per rule applications
given with in one year. For applications applied after one year of solemnisation
registration will be done only after getting the delay condoned from the authorised
authority.

The e-furnishing of data will not be considered as the statutory filing of memorandum
for marriage registration as prescribed in the rule.

As per the existing rule, the husband and wife should appear before the registrar for
signing for registration of the marriage.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

CASE STATUS WEBSITE :

http://www.courtnic.nic.in

1. HOW TO KNOW THE CASE STATUS IN THE COURT?

Click on your web browser Type www.courtnic. A page can be seen which
(eg:Internet Explorer, nic.in provides us with many
Mozilla or Google Chrome). on your browser. informations.

The next page pops Select the required In the page there will
up, which again seeks court in which the be names of many high
information. case is filed courts in INDIA.

If you want to know

Click on the case Fill in the case number
the details of the case
number icon. and click on search.
by the case number

The required details of the cases will appear on the screen.

Note: One can also search the case status using advocates name or petitioners or
respondents name.

SEARCH FOR SECRETARIAT FILES

http://www.sics.kerala.gov.in

1. HOW TO FILE CASES IN THE GOVERNMENT SECRETARIAT?

Click on your
It takes you to the If you want to
web browser Type www.sics.
next page which search for a file
(eg:Internet Ex- kerala.gov.in
gives you certain in the secre-
plorer, Mozilla or on your browser
icons to choose. tariat
Google Chrome)

The details you need will Click on Fill in the details as Click on the icon
appear in the next page. submit. per required. - FILE SEARCH

Note: Similarly one can also search petition status and government orders by the same
procedure.

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NIDHI

KERALA STATE ELECTRICITY BOARD KSEB WEBSITE:

http://www.kseb.in

1. HOW TO MAKE ONLINE PAYMENT OF OUTSTANDING BILL?

Click on your web Click on Pay Bills

Select the
browser (eg:Internet Type www.kseb.in Online ( link on
electrical
Explorer, Mozilla or on your browser . left side of the
section.
Google Chrome). page) .

Enter the Email Enter Consumer number

Click on Show Bill
id and/or Mobile and Bill Number (as given in
Details.
Number. your latest bill).

Select the desired Balance amount in full, along

mode of transaction with Surcharge applicable (if Click on Confirm
- Net Banking, Credit any) and applicable transaction Payment.
Card or Debit Card. charges will be shown.

User will be carried Confirmation screen

to Payment Gateway Click on Make with net transaction
Site. Make secure Payment. amount will be
payment. shown.

Note: Once payment is completed, the transaction details will be displayed. User can take
printout of the same. The details will be sent to the given Email/Mobile also.
For support and assistance, Mail to: LTPAYMENTSUPPORT@ksebnet.com or
Call: 04712514268 [10 am to 5 pm]

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

BHARAT SANCHAR NIGAM LIMITED BSNL WEBSITE:

http://portal.bsnl.in/

1. HOW TO PAY BILLS ONLINE?

Click on your web Click LAND LINE/

Type portal.bsnl. Type User
browser (eg:Internet FTTH/DID BILL
in/ name and
Explorer, Mozilla or PAYMENTS (all
on your browser . Password.
Google Chrome). India).

Click on Pay Now Regular Outstanding

Click View /
to view the Bill Bill(s) for the Phone Select circle
Pay Outstanding
Details & Proceed accounts added will (Kerala).
Bills .
for Payment. be listed.

Select the desired mode

Choose your User will be carried to the
of transaction (Credit
Payment option and Payment Gateway Site.
Card, Debit Cards, Internet
click on Submit Click on make payment.
Banking ,Cash Card etc.)

Note: Online payment can also be made using QUICKPAY (https://portal1.bsnl.in/aspxfiles/

instapay.aspx) by entering Phone no., Account no., Mobile no. and email id .You need not
require Login Id and Password for QUICKPAY services. Payment details will be sent to the
Mobile provided and Payment receipt will be sent to the Mail-id provided.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

2. HOW TO MAKE ONLINE PRE-PAID MOBILE RECHARGE?

Click on your web Click BSNL

Type portal.bsnl. Type User
browser (eg:Internet PREPAID MOBILE
in/ name and
Explorer, Mozilla or RECHARGE (All
on your browser Password.
Google Chrome) India)

For talk time

Select Type of
topup, Enter Topup
Voucher (Talk time Enter GSM
Denomination, select Select Pre Paid
top up,special tariff number
category & voucher GSM.
voucher or Plan (Mobile No.)
for special tariff & plan
voucher).
voucher.

Select the desired mode of Choose your User will be carried to the
transaction and click on Payment option and Payment Gateway Site.
Make pay. click on Submit. Click on make payment.

Note: For Detailed billing information and clarifications regarding billing dial 1500.

KERALA WATER AUTHORITY WEBSITE

http://www.kwa.kerala.gov.in/

1. HOW TO VIEW WATER BILL ONLINE?

enter the
consumer
click on your
number/
web browser type
click on on- select on- consumer
(eg:Internet www.kwa.kerala.
line services line bill on ID, enter
Explorer,Mozilla gov.in on your
on the top the list the code on
or Google browser
the bottom.
Chrome)
click on
view bill.

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VIVARA
VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

POLICE WEBSITE:
http://www.keralapolice.gov.in

1. TRACKING THE MISSING PERSON

Click on the option TRACK
Click on you
Type CHILD on the right -hand
browser[eg:Internet Ex-
www.keralapolice.gov.in side of the website which
plorer , Mozillaa or Google
on your browser will lead to the page-
Chrome]
National tracking system

We can register the name on In-

Choose the option -CITIZEN COR-
form a sighting ; Inform a missing
NER on the left-hand side.
option

2. HOW TO REGISTER A CYBER-CRIME COMPLAINT?

Click on your web Type
Click on the optionCYBER CRIME
browser[eg. Internet www.keralapolice.
POLICE STATION found at the
Explorer , Mozilla or gov.in on your
left-hand side of the website
Google Chrome] browser

We can Register our Complaints by mailing to E-MAIL & Phone Numbers would
them or by contacting through phone be found in the page

3. HOW TO REGISTER ANTI-PIRACY COMPLAINT?

Click on your web
Type Click on the optionANTI-
browser[eg: Internet Ex-
www.keralapolice.gov.in PIRACY CELL option on the
plorer , Mozilla or Google
on your browser left- hand side of the website.
Chrome]

We can Register Complaint by Contacting Certain Phone Numbers of Police Offic-

in this Phone Numbers. ers will be given on the page.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

SEVANA PENSION :
http://www.welfarepension.lsgkerala.gov.in

1. PENSIONERS SEARCH

Click on your web Select the district,

Type www.welfare- Click on
browser (eg: Internet Ex- local body type,
pension.lsgkerala. search on
plorer, Mozilla or Google local body name.
gov.in the left side
Chrome) Click on search.

OR
To get details using pensioners ID/Aadhaar No.

Click on your web Type www.welfarepension. Click search on

browser lsgkerala.gov.in the left side

Type pensioners ID/ Aadhaar Click on pensioners ID/

no. click on search. Aadhaar No. search

2. TO GET APPLICATION FORMS FOR PENSION

Click on your web browser Type www.

Click on the application
(eg. Internet explorer, Mozilla, welfarepension.
forms on the left side.
Goolgle chrome) lsgkerala.gov.in

Application form will be shown

List of available application forms
in pdf format. Now we can take
will appear, click on required form.
the printout.

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VIVARA NIDHI A CITIZENS HANDBOOK ON e-GOVERNANCE
NIDHI

DEATH CERTIFICATE WEBSITE:

http://www.lsg.kerala.gov.in

1. HOW TO ACCESS DEATH CERTIFICATE ONLINE?

Click on your web

Type www.lsg.
browser (eg: Internet Ex- Choose the language
kerala.gov.in on your
plorer, Mozilla or Google (English/Malayalam)
browser.
Chrome).

Select the district, The site will go to sevana

Click on Civil Registrations
local body type, local link. Click on Certificate
(Birth,Death,Marriage)
body and submit. Search option

Select Death Regis- Fill in the necessary de-

Type the verification
trations option on tails. [* Name of deceased,
code and Submit.
left side. Date of death,Gender]

Certificate will be generated. Print the

death certificate.

* First 3 letters of name is enough

For help related to any Govt. information and services

please contact citizen call centre, Kerala at 155300

44