Study of Employees Satisfaction towards Job and Facilities at

WorldLink Communications Pvt.Ltd, Jawalakhel

Submitted By
Aaditya Manandhar
T.U. Registration Number: 7-2-551-1-2014
National College of Computer Studies

A Summer Project Report Submitted to

Faculty of Management, Tribhuvan University
In the partial fulfillment of the requirement for degree of
Bachelor of Information Management

Kathmandu, Nepal
13th August 2017
 STUDENT DECELRATION

This is to certify that I have completed the Summer Project entitled Study of Employees
Satisfaction towards Job and Facilities at WorldLink Communication Pvt.Ltd. under the
guidance of Mr. Ashok Bhandari in partial fulfillment of the requirements for degree of Bachelor
of Information Management at Faculty of Management, Tribhuvan University. This is my original
work and I have not submitted it earlier elsewhere.

Date: 13th August 2017

Signature:

Name: Aaditya Manandhar

i
 CERTIFICATE FROM SUPERVISOR

This is to certify that the summer project entitled Study of Employees Satisfaction towards job
and facilities at WorldLink Communications Pvt.Ltd. is an academic work done by Mr. Aaditya
Manandhar submitted in the partial fulfillment of the requirements for the degree of Bachelor of
Information Management at Faculty of Management, Tribhuvan University under my guidance and
supervision. To the best of my knowledge, the information presented by him in the summer project
report has not been submitted earlier.

Signature of the Supervisor

Name: Ashok Bhandari
Designation: Lecturer, NCCS
Date: 13th August 2017

ii
 ACKNOWLDEGEMENT

This report on Study of Employees Job Satisfaction in WorldLink Communication is prepared

in the fulfillment of the requirement for the degree of Bachelor of Information Management at
Faculty of Management, Tribhuvan University.
It is my pleasure to prepare this report for my summer project work. However, the preparation of this
report would not have been possible without the kind support and help of many individuals.
First and foremost, I would like to express my sincere gratitude to Mr. Ashok Bhandari, supervisor
of the project for giving me a good guideline and help throughout the preparation of the report.
Similarly, I would also like to extend my thanks to college administration and the teachers who
provided me help and guidelines regarding my project work.
I am also grateful to the management of WorldLink Communications Pvt.Ltd. Jawalakhel for
allowing me to do this project in their estimated organization and for the help and cooperation they
have shown at every step of my work.
Finally, I would like to thanks my family, friends and all those people who have directly and
indirectly guided me for writing this report.

Thank you,
Aaditya Manandhar

iii
 EXECUTIVE SUMMARY

This project report is the Study of employees satisfaction towards job and facilities at WorldLink
Communications Pvt.Ltd. This report has been created to study the satisfaction level of the
employees towards their job and the facilities that the organization has provided to them. In order to
make the study of the satisfaction of employees of WorldLink both the primary and secondary data
were collected. The primary data was collected by visiting the organization and the secondary data
are collected by using the books and internet.
The initial part of this report is composed of brief overview of human resource management and job
satisfaction. It also consists of introduction about the organization. This part also consists of the
objective of preparation of this report and tools used to collect the data which consist od
questionnaires and observations.
The second part contains the task and activities performed that includes the data regarding the
satisfaction level of employees. The satisfaction level was measured on the basis of various factors
such as payments, working environment, welfare facilities etc. The data were analyzed using the bar
graphs, line and pie charts.
The last and third part includes the conclusion and recommendation for the organization regarding
the topic of the report.

iv
 TABLE OF CONTENTS

STUDENT DECELRATION .............................................................................................................. i

CERTIFICATE FROM SUPERVISOR ............................................................................................. ii
ACKNOWLDEGEMENT ................................................................................................................ iii
EXECUTIVE SUMMARY ............................................................................................................... iv
TABLE OF CONTENTS .................................................................. Error! Bookmark not defined.
LIST OF TABLES ........................................................................................................................... vii
LIST OF FIGURES ......................................................................................................................... viii
ABBREVATIONS ............................................................................................................................ ix
CHAPTER I ....................................................................................................................................... 1
INTRODUCTION .............................................................................................................................. 1
1.1 Background Study ............................................................................................................... 1
1.2 Introduction of organization ................................................................................................ 2
1.3 Current Situation of WorldLink .......................................................................................... 2
1.4 Issues and Problems ............................................................................................................ 2
1.5 Objective of report............................................................................................................... 3
1.6.1 Project Framework ...................................................................................................... 3
1.6.2 Data and Information................................................................................................... 3
1.6.3 Tools used ................................................................................................................... 4
1.6.4 Techniques of project report analysis .......................................................................... 4
CHAPTER II ...................................................................................................................................... 5
TASK AND ACTIVITIES PERFORMED ........................................................................................ 5
2.1 Analysis of tasks, activities, problems, issues ..................................................................... 5
2.1.1 Health and safety measures used by organization ....................................................... 5
2.1.2 Recreation and refreshment facilities provided by organization ................................. 6
2.1.3 Factors that motivates employees the most ................................................................. 7
2.1.4 Help and guidance from top level management .......................................................... 8
2.1.5 Utilization and development of skill of employees ..................................................... 9
2.1.6 Working environment of the organization ................................................................ 10
2.1.7 Satisfaction of recreation and refreshment facilities ................................................. 11
2.1.8 Satisfaction of employees on the payments............................................................... 12
2.1.9 Satisfaction on working relation with co-workers..................................................... 13
2.1.11 Satisfaction of employees regarding job security ...................................................... 15

v
CHAPTER III ................................................................................................................................... 16
CONSCLUSION AND RECOMMENDATIONS ........................................................................... 16
3.1 Conclusion......................................................................................................................... 16
3.2 Recommendations ............................................................................................................. 16
REFRENCES ................................................................................................................................... 17
Appendices: Sampling Questionnaire .............................................................................................. 18

vi
 LIST OF TABLES
Table 1: Health and Safety Measures .................................................................................................. 5
Table 2: Refreshment and recreation facilities .................................................................................... 6
Table 3: Factors motivating employees............................................................................................... 7
Table 4: Help and support of top level management ........................................................................... 8
Table 5: Methods used for skill development ..................................................................................... 9
Table 6: Working environment of organization ................................................................................ 10
Table 7: Satisfaction on recreation facilities ..................................................................................... 11
Table 8: Satisfaction on payments..................................................................................................... 12
Table 9: Satisfaction on working relation with co-workers .............................................................. 13
Table 10: Views regarding the job .................................................................................................... 14
Table 11: Satisfaction on job security ............................................................................................... 15

vii
 LIST OF FIGURES
Figure 1: Health and Safety Measures ................................................................................................ 5
Figure 2: Refreshment and recreation facilities................................................................................... 6
Figure 3:Factors motivating employees .............................................................................................. 7
Figure 4 Help and guidance from top level ......................................................................................... 8
Figure 5: Methods for skill development ............................................................................................ 9
Figure 6:Working environment of organization ................................................................................ 10
Figure 7: Satisfaction on recreation facilities .................................................................................... 11
Figure 8: Satisfaction on payments ................................................................................................... 12
Figure 9: Satisfaction on working relation with co-worker............................................................... 13
Figure 10: Views about the jobs ........................................................................................................ 14
Figure 11: Satisfaction on job security .............................................................................................. 15

viii
 ABBREVATIONS

CAN Computer Association of Nepal

ISPAN Internet Service Provider Association of Nepal
VSAT Very Small Aperture Terminal
NTC Nepal Telecom
ISP Internet Service Provider
FNCCI Federation of Nepalese Chambers of Commerce and Industry
APNIC Asia Pacific Network Information Center

ix
 CHAPTER I
INTRODUCTION

1.1 Background Study

Human Resource Management is a term used to refer the philosophy, policies, procedures and
practices related to the management of people. Today every organization has to face high competition
regarding the human resource management and retaining. Hence, the organization needs to take the
right decision at right time to achieve the organizational goals. The satisfaction of human workforce
is major concept in Human Resource Management theory.
Employee satisfaction or job satisfaction is quite simply how content or satisfied employees are with
their jobs. It is typically measured by addressing the topics such as compensation, workload,
perception of management, flexibility, teamwork, resources, etc. Simply it is a measurement of how
happy workers or employees are with their job and working environment. High morale among
workers is beneficial for any organization as happy workers will be likely to provide greater
efficiency and productivity, loyalty to company.
Job satisfaction is not the same as motivation, although it is clearly linked. Job design aims to enhance
job satisfaction and performance. The methods may include job rotation, job enlargement and
enrichment. Some other influencing factors may include management styles and culture, employee
involvement, payments, employee involvement and empowerment, promotional opportunities etc.
The job satisfaction has been developed in many ways by many different researchers.
The job satisfaction of the employees is also determined by the facilities and services provided by
the organization to them. Such facilities may include the recreation and refreshment facilities like
office trips and tours, cultural and social programs, sports programs etc. All these facilities provide
the refreshment and help the employees from being bored towards their day to day activities in the
organization.
According to Locke (1976) an English Philosopher, job satisfaction is a pleasurable or positive
emotional state resulting from the appraisal of ones job or job experiences.
These things are all important to companies or organizations who want to keep their employees happy
and reduce turnover, each and every organization should think about maintaining and increasing the
satisfaction level of their employees working in the organization. This help in the retention of the
employees which is beneficial for the organization to achieve the specified goals or objectives.
Hence the employee satisfaction in any organization is essential for the better survival and growth of
the organization. Each and every organization needs to think about rising the satisfaction level of
employees and take steps to maintain the satisfaction level so that there will be less problem regarding
the employee turnover, lockouts and union strikes etc.
This research report is completed based on studying the impact of physical, psychological and
working environment factors on the satisfaction level of employees who are working in WorldLink
Communications. With the use of the questionnaires data are gathered which will be analyzed and
recommendations are further suggested.

1
1.2 Introduction of organization
WorldLink Communications is the largest internet and network service provider in Nepal and one of
the most prominent IT companies. It is the largest ISP after state owned company NTC. WorldLink
was founded in September 1995 with the aim of providing internet and IT services by its present
Chairman and Managing Director, Mr. Dileep Agrawal. The head office is located at Jawalakhel,
Lalitpur. WorldLink started off by providing store-and-forward email services over a dial-up link to
the internet in the US. In March 1997, WorldLink started providing full internet access over a
dedicated leased-line to the internet backbone in the US through Teleglobe International, From
September 1999 till June 2008, WorldLink has been connecting to the internet over a direct satellite
uplink through its own VSAT terminal, thereby completely bypassing Nepal Telecommunications
Corporation.
The vision of this organization is To connect everyone, anywhere, all the time" and its mission is to
Enrich the lives of customers through world-class service.
The WorldLink has partnership with many renowned international network organizations like
CISCO, Akamai, Tainet Communication System Cooperation, and Speedtest.net by Ookla etc.
Similarly, this organization is a lifetime member of CAN and founding member of ISPAN and
presently heads the organization as its president. It has also membership with the FNCCI and APNIC.
1.3 Current Situation of WorldLink
At present WorldLink owns its own leased fiber backbone and buys IP bandwidth from various IP
transit locations of the world at Mumbai, Chennai, Singapore and London interconnecting with
various service providers like TATA, Cognet, Airtel etc.
Over the past 22 years, WorldLink has grown from a small business to a strong and stable corporation
with professional staff and a strong customer base. WorldLink is serving around 22 thousand active
consumers and out of 75 districts in Nepal, it has coverage in 63 of them. The company has also
provided services to the corporate houses, insurance company, banks. This organization has been
satisfying the customers at a great extent. The WorldLink has now become one of the largest ISP in
Nepal.
1.4 Issues and Problems
During the preparation of report various problems and issues were encountered as it was difficult to
be fully involved with the organization for short duration of time and sufficient samples couldnt be
formed due to busy schedules of the employees. Some of the major problems and difficulties which
I have faced during preparation of report were:

Difficulties in interacting with the employees especially top level.

Lack of sufficient time period.
Due to lack of sufficient time, the detailed study could not be performed.
Sufficient samples could not be collected, due to the busy schedules of the employees.
Similarly, on the basis of observation and questionnaires with the employees some of the issues and
problems in the organizations are:
Lack of sufficient parking area for the vehicles.
Issues regarding the leave.
Lack of effective coordination among the staffs.
Lack of timely payments of commissions and overtimes.

2
1.5 Objective of report

The major objective for the preparation of this report is to know how satisfied are the employees with
their job and facilities provided by organization to them. Similarly, the preparation of this report is
to implement the knowledge that we have gained theoretically into practical knowledge. This report
is also prepared to know the various factors which affect the satisfaction level of employees regarding
the works and the environment.
Some major objectives behind preparation of this report are:
To study the satisfaction level of employees
To study the health and safety measures used by organization.
To know about refreshment and recreation facilities provided for employees by organization.
To study the problems of the employees in the working condition.
To know how employees opinion about work place, payments and benefits.
To study the various factors affecting the job satisfaction level.

1.6 Methodology/Procedure adopted for writing the report

Research methodology is the process used to collect information and data for the purpose of making
the decisions. The methodology may include publication research, interviews, surveys and other
research techniques. It is the investigation of the specific problems in detail. At first problem is
defined carefully for conducting research. Data collection is required for conducting the research
after all this analyzes are made for getting the solution for problem.

1.6.1 Project Framework

Project framework refers to the aggregate structure of the report. The major focus of the project is to
collect the data regarding the satisfaction level of employees regarding the satisfaction level of
employees and converting them through analytical process. The report is divided into majorly three
parts which are:
a. Introduction

This section is the initial part of the report which includes the background of the report,
introduction to organization, current situation of organization. Similarly, the objectives of
preparing this report is also mentioned and the problems faced during preparing this report and
the problems faced by the organization are also mentioned in this section.
b. Task and activities analysis

In this section, the complete analysis of the collected data is carried out. This part of the research
includes the statistical representation, mathematical representations using various diagrams and
charts. All the analysis tasks are done using MS Excel Software.

c. Discussion and conclusions

It is the concluding part of the report which includes analyzation of the problem, defining the
conclusion of report and recommendations for solving the problems.
1.6.2 Data and Information
Data and information are one of the most important and vital aspect of any research studies. The
There are two sources of data collection techniques for the research that have been used in this
research they are:

3
 a. Primary source
The primary source data are the fresh data collected from effort of researchers. To collect
the primary source of data survey was conducted among the employees to gather the
statistical data. For the report I have used the questionnaires as the source of primary
data. The questionnaires were distributed to employees and it is based on the response of
employees to the questions. Some sample of questionnaires used in report are:
What health and safety measures does your company apply?
How your company provides recreation and refreshment facilities?

b. Secondary Source
Secondary data is data that is being reused. The secondary data is the data that has been
already collected and available from other sources. For the collection of secondary data
for this report I have used the articles related to WorldLink Communications, brochure
and website of WorldLink Communications and internet. Similarly, I have also referred
to book entitled Human resource management in Nepal written by Govinda Ram
Agrawal for secondary source of data.

1.6.3 Tools used

For the collection of data and information the tools are the essential components. The research tool
is also known as research instrument. For preparation of the report, following tool is used.
a. Questionnaire method
Questionnaire method is the approach where certain questions are provided to group of people.
For this project work, I have provided the set of thirteen questions to the sample of 50 employees
working in WorldLink Communications Pvt.Ltd. The data are analyzed by the answers given by
the employees to these questions.

1.6.4 Techniques of project report analysis

Analysis is a process of inspecting, cleaning, transforming and modeling data with the goal of
discovering useful information, suggesting conclusions, and supporting decision making.

In the analysis section, firstly, the collected data from the questionnaire are divided according to their
nature. Various tools and techniques of analyzing the data can be used for the report. Some of the
techniques could be statistical analysis, presentation of data in graphs and charts, presentation of data
in tables and cross-breaks, etc.

I have used the charts such as bar graphs, pie-charts and tables for the data analysis of this report.
Along with the charts of the quantitative data, I have also tried the descriptive analysis of the
qualitative data. Both descriptive analysis and the quantitative analysis are included in the second
chapter of the report and in the section, data presentation and analysis.

4
 CHAPTER II
TASK AND ACTIVITIES PERFORMED

2.1 Analysis of tasks, activities, problems, issues

The topic of my report is concerned with the satisfaction level of the employees, I have visited the
company and collected different type of data and information through the questionnaire. The
questionnaires were provided to the employees. I have shown the analysis of the collected data and
information by using the bar diagrams, pie-charts and other statistical tools. The sample size consists
of 50 employees working in the organization.

2.1.1 Health and safety measures used by organization

The organization need to think about the health and safety of the employees working in the
organization. The intention of this question was to know about what types of health and safety
measures are used in the organization. The following data were collected.
Source: Questionnaire
Health and Safety Measures No of employees Percentage (%)
Quality of equipment 10 20
Health insurance 38 76
Awareness for prevention of accidents 2 4
Others (to be specified by employees) 0 0
Total 50 100
Table 1: Health and Safety Measures

Health and Safety Measures

40
No of employees

30
20
10
0
Quality of equipments Health insurance Awarness for Others (to be specified
prevention of by employees)
accidents
Methods Used

Figure 1: Health and Safety Measures

Interpretation

From the above table and diagram we can see that the organization has focused towards the health
and safety of the employees. Approximately 72% of the sample have chosen the health insurance
facility. So, we can say that the organization has more focus towards providing insurance facility to
its employees. Similarly, we can also see that 20% the employees have also chosen quality
equipment. Thus, organization is also using the quality of equipment so as to help employees to
perform their work more efficiently and protect them from unwanted problems.
Hence, we find that the organization has provided the proper facility to the employees regarding the
safety of the employees working in their organization.

5
2.1.2 Recreation and refreshment facilities provided by organization
Employees should be provided the recreation and refreshment facilities for their refreshment so that
they wont feel tedious in doing their work regularly. This questionnaire is used so as to know the
types of recreation facility is provided to them. The following data were collected.

Source: Questionnaire
No of
Recreation activities employees Percentage(%)
Picnics and office trips 36 72
Sports programs 11 22
Social and cultural programs 3 6
Total 50 100
Table 2: Refreshment and recreation facilities

Social and cultural

programs Recreation Facilities
6%

Sports programs
22%

Picnics and office

trips
72%

Figure 2: Refreshment and recreation facilities

Interpretation

From the above table and diagram we can see that the organization has provided the recreation and
refreshment facilities to the employees. From this we can say that the WorldLink has provided the
picnics and office trips as a source of refreshment facilities to the employees. Similarly, it has also
provided the sports programs so as to provide the refreshment and recreation for the employees. From
the above table we can see that the WorldLink has less focus towards the social and cultural programs
as a means of recreation facilities. The majority of the sample 72% has voted for the Picnics and
office trips whereas only 6% of the sample has chosen the social and cultural program.
From all these, we can find that this organization has considered about providing the recreation and
refreshment facilities to the employees so as to help the employees to be free from pressure and dont
feel tedious in doing their job regularly.

6
2.1.3 Factors that motivates employees the most
Motivation is the essential tools which encourages the employees to give their full efficiency towards
their work. The major objective of this questionnaire is to know what factors would motivate the
employee most. The following data were collected for this questionnaire.
Source: Questionnaires
No of
Motivation Factors employees Percentage(%)
Bonus and increments 21 42
Training and development activities 15 30
Challenging works 4 8
Promotion opportunities 10 20
Total 50 100

Table 3: Factors motivating employees

Promotion
Motivation Factors
opputrunities
20% Bonus and
increments
42%
challenging
works
8%

Training and
development
activities
30%

Figure 3:Factors motivating employees

Interpretation

From the above table and diagram the major factor which motivates the employees of WorldLink
communication is bonus and increments 42% of the total sample fall under this factor. Similarly,
providing the training and development, promotion can also motivate the employees towards their
work and increasing their efficiency. However, less employees are motivated through the
assignment of challenging work. Only 8% of the total sample has fall under this factor.
Hence, it can be interpreted or found that the majority of employees working in the WorldLink are
highly motivated by the financial motivational factors and the self-esteem factor has less
motivational spirit among the employees.

7
2.1.4 Help and guidance from top level management
The behavior of the top level management also determines the satisfaction level of the employees.
This analysis or questionnaire was asked to know how the top level management like supervisors,
department heads, HR managers etc. provides the help and support to employees regarding their
work. The answer of the employees is presented below.
Source: Questionnaires
No of
Help and guidance of top level Employees Percentage(%)

Participation in decision making 15 30

Encouragement form supervisors 26 52

Reward for the quality of efforts 9 18

Total 50 100

Table 4: Help and support of top level management

Reward for the Help and support by top level

quality of efforts
18%

Participation in
decision making
Encoragement
30%
form supervisors
52%

Figure 4 Help and guidance from top level

Interpretation

On the basis of the above data we can see that there is involvement of top level management in
providing the help and guidance to the lower level. According to the sample 52% of employees has
agreed that their supervisors help them by encouraging them to perform their day to day activities.
Similarly, the employees are also allowed to take part in decision making process regarding the daily
activities. Around 30% of the sample ha agreed on that they are allowed to take part in decision
making process. Likewise, 18% of the sample has agreed on the reward facility for the quality of the
efforts of employees.
Thus, we can find that the top level management has provided the proper help and support for the
lower level management through proper supervision and encouragement. They are also allowed to
take part in decision making process so as to increase their skill and abilities.

8
2.1.5 Utilization and development of skill of employees
The organization should always think about the development and proper utilization of the skill and
knowledge of the employees. the objective of this questionnaire is to know how the WorldLink has
taken the step to develop the skills of their employees. the following data were collected on above
questionnaire.
No of
Methods Used for skill development employees Percentage(%)
Encourage innovation 13 26
Opportunity for creative ideas 8 16
Training programs 29 58
Total 50 100

Table 5: Methods used for skill development

35
Methods for Skill Developement
30

25
No of employees

20

15

10

0
Encourage innovation Oppurtunity for creative ideas Training programs
Methods used for development of skill and ability

Figure 5: Methods for skill development

Interpretation

From the figure and table 5 we can see that the WorldLink communication focuses more on providing
the training programs to the employees for the development of the skills and knowledge of
employees. Around 58% of the employees has agreed that they are receiving the training programs.
Similarly, it has been utilizing the skill and knowledge by providing the opportunity for creative ideas
and it also focuses on encouraging the innovation in the work of the employees. Among the sample
26% has agreed that the organization encourages for innovation and rest 18% think the opportunity
is provided for creative ideas.
Hence, the WorldLink Communications has think about the development and proper utilization of
the skills and abilities of their employees where more focus is given towards providing the training
programs regarding the work.

9
2.1.6 Working environment of the organization
The overall working environment of the organization should be favorable so that the employees can
perform their work and duties more effectively and efficiently. This questionnaire involves in
measuring the satisfaction level of employees regarding the various factors of working environment
like location, furniture, surroundings etc. The following data were collected.
Source: Questionnaires
Level of Satisfaction
Factors of working environment
Dissatisfied Neutral Satisfied Highly Satisfied
Influences on mental and physical
health 7 25 15 3
Location of organization 6 12 25 7
Environment surroundings 27 7 10 6
Furniture and equipment 6 10 30 4

Table 6: Working environment of organization

Working Environment
35
30
25
Disatsified
20
15 Neutral
10 Satisfied
5
Highly Satisfied
0
Influences on mental Location of Environment Furnitures and
and physical health organization surroundings equipments

Figure 6:Working environment of organization

Measurement Level of Satisfaction

Dissatisfied Neutral Satisfied Highly Satisfied
Mean 11.5 13.5 20 5
Table showing the mean of working environment

Interpretation

In order to analyze the satisfaction level of employees towards working environment various factors
like location, environment surrounding, furniture etc. are considered. On the basis of number 30
employees are satisfied more with the furniture and equipment used by organization whereas the
employees are found less satisfied with the environment surroundings.
From the above analysis I have calculated mean for the overall satisfaction level of employees
regarding the working environment of organization. The mean of satisfied employees is 20 and the
average dissatisfied employees are 11.5 among the sample.
Hence, we can interpret that the majority of the employees are satisfied with the working environment
provided by WorldLink Communications

10
2.1.7 Satisfaction of recreation and refreshment facilities
The recreation and refreshment is essential so that the employees of the organization may not face
any tedious and boring doing the regular duties and responsibilities. It is done so that the employees
feel fresh and energetic to do their task with greater efficiency. This questionnaire involves in
measuring the satisfaction level towards such facilities.

Source: Questionnaire
No of
Level Employees Percentage(%)
Dissatisfied 5 10
Average 12 24
Satisfied 30 60
Highly Satisfied 3 6
Total 50 100
Table 7: Satisfaction on recreation facilities

Satisfaction on recreation facilities

Highly Satisfied Dissatisfied
6% 10%

Satisfied
60%
Average
24%

Figure 7: Satisfaction on recreation facilities

Interpretation

The WorldLink Communications provides the various recreation and refreshment facilities for the
employees. this organization is more focused towards providing refreshment facilities to its
employees through picnics and office trips and sports programs.
From the above data and figures around 60% from the total sample are found to be satisfied with the
recreation and refreshment facilities. 24% of the sample are neutral with the facilities provided by
the organization and 6% of them are highly satisfied and rest 10% are dissatisfied with the facility.
Thus, on the basis of percentage we can say that the employees are overall satisfied with the recreation
and refreshment facilities provided by the organization to them.

11
2.1.8 Satisfaction of employees on the payments
Payment is one of the major factor affecting the satisfaction level of the employees. it can be of
various types such as salary, bonus, overtime payments etc. this question was asked to know about
the satisfaction level of employees regarding the payment system of organization.
Source: Questionnaires
Satisfaction Level
Payments Dissatisfied Average Satisfied Highly satisfied
Salary 10 13 25 2
Bonus amount 13 25 11 1
Overtime payments 30 15 4 1
Festive Incentives 8 16 20 6
Table 8: Satisfaction on payments

Payements
40
No of employees

30
20
10
0
Salary Bonus amount Overtime payements Festive Incentives

Payements methods

Dissatisfied Neutral Satisfied Higly satisfied

Figure 8: Satisfaction on payments

Measurement Satisfaction level

Dissatisfied Neutral Satisfied Highly satisfied
Mean/Average 15.25 17.25 15 2.5
Table showing the mean of the satisfaction level regarding payment

Interpretation

From the above table and figures we can interpret that the employees are fund to be satisfied with the
salary around 25 employees have agreed the satisfaction on the salary paid by the organization to
them but we can also see that around 30 employees are dissatisfied with the overtime payments done
by the organization whereas other factors of payments are found to be average.
On the basis of mean calculation, we can see that the mean of dissatisfied employee is around 15.25,
neutral is about 17.25, satisfied is around 15 and highly satisfied tends to be low. So, we can interpret
that the employees of WorldLink communications seems to be average with the payment system of
organization. They are not found to be properly satisfied with the payment they receive especially
the overtime payments. Hence, the organization should focus on maintaining and providing the
suitable overtime payments to employees.

12
2.1.9 Satisfaction on working relation with co-workers
The better working relation with the co-workers is essential to perform the work more efficiently and
develop tem work. The objective of this questionnaire is to know the working relation of employees
with other co-workers.
Source: Questionnaires
Working Relation with Co- Satisfaction level
workers Dissatisfied Neutral Satisfied Highly Satisfied
Good communication between co-
workers 0 15 30 5
Better Coordination in work 30 15 3 2
Ability of co workers 10 30 6 4
Table 9: Satisfaction on working relation with co-workers

Realtion with Co-workers

35
30
No of employees

25
20
15
10
5
0
Good communication between co- Better Coordination in work Ability of co workers
workers
working relation

Dissatisfied Neutral Satisfied Highly Satisfied

Figure 9: Satisfaction on working relation with co-worker

Measurements Satisfaction level

Dissatisfied Neutral Satisfied Highly satisfied
Mean/Average 13.33 20.00 13.00 3.67
Table showing the mean of satisfaction level regarding the working relation with co-workers

Interpretation
The above table and figure show that the employees have good communication with each other. The
problem found is that they are not able to maintain the better coordination in the work. Around 30
employees from the sample are found to be dissatisfied with the coordination between the workers.
Likewise regarding the ability of the co-workers it is found that employees are satisfied nor
dissatisfied they are found to be at neutral side.
Thus, with the calculation of the mean it is found that the mean of Neutral is found to be high as
compared to others. So, in overall conclusion we can say that the employees are neutral with the
working relation with the co-workers.

13
2.1.10 View of employees regarding their job
This questionnaire was asked to the employees to know the views about the work and responsibilities
provided to them by the organization. The result of the questionnaire is presented below.

Source: Questionnaire
No of
View about job employees Percentage(%)
Very Challenging 2 4
Not challenging at all 13 26
Meet my ability and knowledge 30 60
Doesn't match with my ability and
knowledge 5 10
Total 50 100

Table 10: Views regarding the job

Views about the job

Doesn't match Very Challenging
with my ability 4%
and knowledge
10%
Not challenging at
all
Meet my ability 26%
and knowledge
60%

Figure 10: Views about the jobs

Interpretation

From the above table we can see that majority of the sample around 60% has agreed that the job that
they are provided with meet their ability and knowledge. Similarly, 26% of the sample has agreed
that their job is not challenging and 10% of the sample has shown their agreement that their job
doesnt match with their abilities and knowledge and the rest 4% has said that their job is challenging.
Thus, we can conclude that the job is distributed on the basis of the knowledge and ability of the
employees in WorldLink Communications. This is essential to increase the efficiency and ability of
the workers.

14
2.1.11 Satisfaction of employees regarding job security
This questionnaire was asked with the employees to know their satisfaction level regarding the job
security. It is the major factor influencing the employees to perform their duties and responsibility
effectively. The following respond were collected.
Source: Questionnaire
No of
Satisfaction Level employees Percentage(%)
Dissatisfied 3 6
Neutral 18 36
Satisfied 25 50
Highly Satisfied 4 8
Total 50 100
Table 11: Satisfaction on job security

Satisfaction on Job Security Dissatisfied

Highly Satisfied 6%
8%

Neutral
Satisfied
36%
50%

Figure 11: Satisfaction on job security

Interpretation

Job security is the probability that an individual will keep their job or the safety of the job in the
future course. From the above table and figures we can see that 50% of the total sample are satisfied
with the security of their job. 36% of the sample are neutral towards the job security provided by the
organization. Only 6% of the sample are dissatisfied with the job security provision of the
organization.
From this we can conclude that the employees are satisfied with the security of their job for the future.
The organization should provide the better job security for the employees so that they can be able to
retain the employees and reduce the employee turnovers.

15
 CHAPTER III

CONSCLUSION AND RECOMMENDATIONS

3.1 Conclusion
The purpose of this project work was to know about the satisfaction level of employees working in
the WorldLink Communications Pvt.Ltd. WorldLink has been providing the internet service facility
and cable TV in Nepal for around 22 years covering about 63 districts. In this report I have studied
about how satisfied are the employees with the facilities and their job in the organization. The study
was carried out by considering the physical, psychological and environmental factors on job
satisfaction of employees.
On the basis of the study I came into following conclusions
Employees are seemed to be overall satisfied with the organization.
Organization has thought about the development of employees knowledge skill and abilities.
There seems to be a healthy relation with the lower and top level management.
The employees are seemed to be satisfied with the recreation and refreshment facilities.
But, there are some fields where the organization need to maintain better focus so as to gain hundred
percent of satisfaction of employees like overtime payments, environmental surroundings of the
organization, parking facilities etc.
Finally, to conclude the overall satisfaction level of employees is found to be positive at WorldLink
Communication Pvt.Ltd. This is helpful for the smooth operation of day to day activities.

3.2 Recommendations
After the completion of the study and research about the Satisfaction level of employees at WorldLink
Communications there seems to be having some problems regarding the hundred percent satisfaction
level of the employees. there are some areas where the organization needs to maintain better focus to
gain the proper satisfaction of the employees. On the basis of my study, I have come up with the
following recommendations:

Management should pay attention towards making the suitable parking space for the vehicles.
Proper payment of overtime works should be provided to the staffs
Friendly and suitable working environment should be provided to employees
Management should provide more opportunities for promotion and development of the sill
and abilities of employees.
Introduce new methods of providing health and welfare services to employees.
Both financial and non-financial tools should be used to motivate employees.

16
 REFRENCES

For the completion of this report I have referred to following references

Books:
Agrawal, Govinda (2016) Foundation of Human Resource Management in Nepal, MK.
Publishers
Decenzo, David and Robbins, Stephen (2005) Fundamental of Human Resource
Management, John Wiley & Sons, Inc.

Websites:
http://academic.csuohio.edu/kosteas_b/Job%20Satisfaction%20and%20Promotions.pdf
http://www.ehow.com/about_5470562_job-security.html
https://en.wikipedia.org/wiki/Job_satisfaction
https://www.worldlink.com.np/
https://www.slideshare.net/timinabhaye/job-satisfaction-questionnaire1

17
 Appendices: Sampling Questionnaire

Dear Sir/Madam,

I am Aaditya Manandhar, student of National College of Computer Studies (NCCS), Paknajol. With
reference to the requirement of bachelor degree program BIM (Bachelors in Information
Management) of Tribhuvan University I am covering up a research project, I wish to collect data
from you on the topic of Study of Job Satisfaction of Employees at WorldLink Communications
Pvt.Ltd. It would be highly obliged if you could kindly provide your valuable time and effort to
complete this questionnaires. I assure this information is used only for the academic purposes and
privacy will be maintained.

Please fill up the details below: (Tick mark in the appropriate box or options)

A. Personal Information

Gender Female Male Qualification:

Age: 16-20years 21-30years 31-40years More than 41 years

Working Years: [ ] Less than 6 months [ ] 6 months-1 years [ ]2-3years [ ]4-5years [ ] 5 year+

B. Questionnaires (Please Tick Mark in the appropriate options given below)

1. What health and safety measures does your company apply?

a. Quality of equipments
b. Health insurance
c. Awareness for preventing accidents
d. Others(Please Specify)

2. What Promotion strategy motivates you more?

a. Bonus and Salary increment
b. Providing training and development
c. Assignment of challenging and innovative work
d. Motivational talks
e. Opportunities for promotions
f. Others(Please Specify)

18
3. How your company provides recreation and refreshment facilities?
a. Picnics and office trips
b. Sports programs
c. Social and cultural programs
d. Others(Please Specify)

4. How your company use and develop the skills and abilities of employees?
a. Encouragements in innovations
b. Opportunity to creative ideas
c. Quality training programs
d. Others(Please specify)
5. How the top level management is helping you regarding your work?
a. Supervisors encourage me to my best
b. I am rewarded for the quality of my effort
c. Management looks to me for suggestions and leadership
d. I am valued by my supervisors and seniors
e. Other helps(Please specify)

6. How do you define your job offered by your organization?

a. Extremely challenging
b. Very challenging
c. Not at all challenging
d. Meet according to my ability
e. Doesnt match with my ability

7. How much are you satisfied with recreation and refreshment activities provided by
your organization?

Very Dissatisfied Average Satisfied Highly

dissatisfied satisfied

a. Picnics and office

trips
b. Sports Programs

c. Social and cultural

programs
d. Others (Specified in
Qno. 3)

19
8. Please define your satisfaction level on the working environment of your organization

Very Dissatisfied Average Satisfied Highly

dissatisfied satisfied

a. Influences for mental

and physical health

b. Location of work

c. Illumination level

d. Environment
surroundings

e. Furniture and
equipments

9. Rate your Satisfaction level on payments done by your organization

Very Dissatisfied Average Satisfied Highly
dissatisfied satisfied

a. Salaries

b. Frequency and
amount of
bonus

c. Overtime
payments

a. Festive bonuses

20
 10. Rate your level of satisfaction on working relation with co-workers

Very Dissatisfied Average Satisfied Highly

dissatisfied satisfied

a. Good
communication
between co-workers

b. Proper
understanding with
team members

c. Coordination with
members

d. Quality and ability

of co-worker

11. How satisfied are you with the following?

Very Dissatisfied Average Satisfied Highly
dissatisfied satisfied

a. Job Security

b. Career development
opportunities
c. Communication on important
matters
d. Learning and training
opportunities

Thank you for your time and cooperation

21