‘The Friendly Neighbor Grocery Store has a single checkout stand with a full-time cashier. Customers arrive randomly at the stand at a mean rate of 20 per hour. The servce-time distribution is exponential, with a mean of 15 minutes. This situation has resulted in occasional long lines and complaints from customers. Therafore, because there iso room for @ second checkout stand, the manager is considering the altemative of hing another person to help the cashier by bbagging the grocers. This help would reduce the expected time required to process a customer to I minute, but the ltrution sill would be exponential. ‘The manager would like fo have the percentage of time that there are more than two customers atthe checkout stand down below 25 percent. She also would lke to have no more than 5 percent ofthe customers needing to walt atleast fe minutes before beginning service, or at least seven minutes before finishing service €.Use the formulas for the M/MA model to calculate, W, Wa, Lg. PD, Pl, and P2for the curtent mode of operation. ‘What is the probability of having more than tio customers atthe checkout stand? Eb. Use the Excel template for this medel to check your answers in part a. Also, find the probability thatthe waiting time before beginning service exceeds five minutes, and the prababilty that the waiting time before finishing service exceeds seven minutes. ‘© Repeat part a forthe alternative being considered by the manager. E d Repeat patt b for this alternative. Which approach should the manager ure to satisfy her criteria as closely as possible? Step-by-Step Solution: ‘Step of 18) C= Mil) = 30/(40-30) = 3 customers¥ = (urd) = 1/4030) = 0.1 hours Wg = Aida] = 30/[40(40~301] = 0.075 hourstg = AWvg = 3010075) = 225 customers®y = 1-p = 1-0.75 = 025A, = [1-pp = [1-075)0.75) = 01882 (0-pio®= 1-075)075)2 = ox4rThere fsa 1-Ap-Ai-P2 = 1-0.25-0.188-0.141 = 42% chance of having mote than 2 customers a the checkout stand We = 214s] = 30/140(40-30)] = 0.075 hours P= (1-plp= (1-075N0.75) = 0.388 Pas (top = (100.75) 0.757 = 0.81 ‘There isa 1-Py-P,-P, = 1-025-0.188-0.141 = 42% chance of having more than 2 ‘customers atthe checkout stand. ')_Use the Excel template for this model to check your answers in part a. Aso, find the probability thatthe wating time before beginning service exceeds five minutes, and ‘the probability that the waiting time before finishing service exceeds seven minutes.‘Template for the MiMl/s Queueing Model re al i L (massa) 4 ©) Repeat part a forthe alternative being considered by the manager. L= Aller) = 30/{60-20) = 1 customer W= 4/(te2) = 1/(60-30) = 0.033 hours We = AMldur2) = 30/160(60-30)] = 0.017 hours P.= (Iepl =(1-0.75)0.75)' = 0.125 There isa 1-P,-Py-P, = 1-0-0.25-0.125 = 12.5% chance of having more than 2 ‘customers atthe checkout stand. 1) Repeat part bfor this alternative. 4) Repeat part for this alternative ‘Template forthe MiM/s Queusing Model ) Which approach should the manager use to satisty her criteria as closely as possible? “The manager should adopt the new approach of adding another person to bag the groceries.