Scribd Logo
Upload

Welcome to Scribd!

  • Planos Help Desk

    Uploaded by

    Amadeu Paes
    7 views3 pages
    planos para abrir um help desk de informatica

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    planos para abrir um help desk de informatica

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views3 pages

    Planos Help Desk

    Uploaded by

    Amadeu Paes
    planos para abrir um help desk de informatica

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Jan Fev Mar Abr Mai Jun Jul Ago

    BNP - Rede Parcial 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00

    BNP - Firewall 2,500.00

    Help Desk N2 para N3 CLT 3,300.00 3,300.00 3,300.00 3,300.00 3,300.00 3,300.00 3,300.00 3,300.00
    Impostos+Frias+13o 2,310.00 2,310.00 2,310.00 2,310.00 2,310.00 2,310.00 2,310.00 2,310.00
    10,610.00 8,110.00 8,110.00 8,110.00 8,110.00 8,110.00 8,110.00 8,110.00

    Jan Fev Mar Abr Mai Jun Jul Ago

    BNP - Rede Total 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00

    BNP - Firewall 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00

    BNP - Central de Servios


    com Help Desk in loco e
    ferramentas de
    monitoramento e help desk 5,800.00 5,800.00 5,800.00 5,800.00 5,800.00 5,800.00 5,800.00 5,800.00

    Com Nota 12,300.00 12,300.00 12,300.00 12,300.00 12,300.00 12,300.00 12,300.00 12,300.00
    Sem Nota 11,200.00 11,200.00 11,200.00 11,200.00 11,200.00 11,200.00 11,200.00 11,200.00

    Jan Fev Mar Abr Mai Jun Jul Ago


    BNP - Rede 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00
    BNP - Firewall 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00 2,500.00

    Help Desk - N1 (Sem gesto


    de monitoramento) 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00 4,000.00
    Impostos Help Desk 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
    9,000.00 9,000.00 9,000.00 9,000.00 9,000.00 9,000.00 9,000.00 9,000.00
    Set Out Nov Dez total custo ms Vantagens
    2,500.00 2,500.00 2,500.00 2,500.00 Estar 100% in-loco

    Inserido na Cultura

    3,300.00 3,300.00 3,300.00 3,300.00


    2,310.00 2,310.00 2,310.00 2,310.00
    8,110.00 8,110.00 8,110.00 8,110.00 99,820.00 8,318.33

    Set Out Nov Dez total custo ms Vantagens

    Teremos uma Central de Servios


    4,000.00 4,000.00 4,000.00 4,000.00 para todo o Grupo
    Teremos ferramentas de
    2,500.00 2,500.00 2,500.00 2,500.00 monitoramento pro ativo

    Teremos um tcnico in-loco 80h


    por ms, sendo que haver
    rodizio de 4 em 4 meses, no
    5,800.00 5,800.00 5,800.00 5,800.00 haver frias
    Pode-se pedir para trocar o
    12,300.00 12,300.00 12,300.00 12,300.00 147,600.00 12,300.00 tcnico a qualquer momento
    11,200.00 11,200.00 11,200.00 11,200.00

    Set Out Nov Dez total custo ms


    2,500.00 2,500.00 2,500.00 2,500.00
    2,500.00 2,500.00 2,500.00 2,500.00

    4,000.00 4,000.00 4,000.00 4,000.00


    0.00 0.00 0.00 0.00
    9,000.00 9,000.00 9,000.00 9,000.00 108,000.00 9,000.00
    Desvantagens
    Paga-se 12 para se usar 11 meses

    Depende-se da habilidade do
    tcnico para complementar os
    trabalhos da infra, alm de ter
    habilidades como help desk
    A qualquer momento o tcnico
    poder nos deixar
    Processos trabalhistas
    Acomodao do Tcnico

    Desvantagens

    A operao ficar na mo de uma


    empresa, ento deveremos ter uma
    boa SLA
    Custo um pouco mais elevado.
    (12,55%)

    You might also like