Correspondence Address: Mobile: 0-98200-19082, 904908-1411

Nyati Enclave, Silver Bill 304,Mohamadwadi, E-mail: shyam_narang@hotmail.com

Hadapsar Pune

SHYAM SUNDER
_________________________________________________________

Executive Summary: Vice President with Deutsche Bank, Technology leader in IT

Infrastructure estate with 22 years of global experience in information technology
leadership role, defining strategy and translate them in to projects, Global service
delivery, Infrastructure outsourcing, Financial planning and Cost management. Extensive
experience in enterprise network, Remote management of client's network across US,
UK and APAC regions, Cloud enablement and virtualization across the data centers,
Data center migration & consolidation, Information security, ACD/IVR operation.

Vertical Market knowledge and relationships in Financial institutions, Telecom, Power

Discom and IT service Industries. Technology infrastructure leadership, Lead team of
managers and experienced in culture and team building.

Lead key assignments such as setting up 24x7 IT NOC (Network Operation Center),
Data center migration & consolidation, Enterprise network (LAN & WAN) transformation
spanned across 300+ sites, Greenfields projects-rollout of Technology setups, IPv4 to
IPv6 migration for banking franchise in India with IT setup hosted in Germany &
Singapore data center, Setting up of private cloud and server virtualization(1000+
servers) across data centers. Drove and executed strategy to decommission legacy
environment during transition and transformation of data centers.

PROFESSIONAL DEVELOPMENT PROGRAMS

Advanced Management Certification Program

ITIL Foundation (v3)
Six Sigma (Green Belt)
Certified Data Center Professional (CDCP)
Cisco Certified Internetwork Expert (CCIE- QUAL) with 85%s
Certified Novell Engineer ( CNE)

EDUCATI0N

Bachelor of Engineering in Electronics from Bangalore University

Key Projects

DC transition and transformation at DB

Transition of network services from onshore to India at DB
Greenfields- Technology setups at DB(Global Service Center),VF, NDPL
IPv4 to IPv6 migration with IT setup at Germany and Singapore DC at DB
VF private cloud (PAAS)
Vodafone OpCo to OpCo service flow
Setting up of Network Operation Center at Vodafone
WAN transformation of Vodafone ,Wipro & ML clients network
LAN optimization and standardization of Vodafone enterprise network
Roll out of IT systems and applications for circle offices (HP & J&K)
Network integration and consolidation of Wipros acquired companies
Rollout of Wipros enterprise VOIP network
Roll out of enterprise wide network of NDPL spanned across forty locations
SI testing of protocol stacks at Hughes for its client NEC

PROFESSIONAL EXPERIENCE

Employer- Deutsche Bank (DBOI Global Services Pvt Ltd) January 2014 -
Present

Position- Vice President, Head of Network Service Delivery

Description: DBOI (Deutsche Bank Operation International) is unit of Deutsche
Bank Group that provision IT support to the client base in line with Deutsche Bank
Group standards

Responsible for planning, entrepreneurial execution of Network Strategy, financial

planning and cost management, Infrastructure process and compliance, People
initiatives, Project deployments through business partnership & technical
enablement, Data Center transition and transformation, Managing client relationship
for fairly large and complex India operation supporting 11000+ users across 10 legal
entities, Partnering with senior stakeholders, enabling the franchise deliver on it's
revenue and sourcing objectives.

Handled DC network build, Consolidation of DC, Setup supporting Global Service

Center Greenfield in India, First rollout of IPv6 in DB, WiFi transformation.
Collaborated with global teams in transitioning of network services (Lifecycle
Management, RFS and Firewall) to India and optimized cost. Dealt with regulators
like RBI, DOT to address regulatory requirements. Liaised with NSE exchange for
DB CoLo setups, on-boarding of DB clients (IT Infrastructure) for trading etc.

Reporting To: APAC Head

Employer- Vodafone India Ltd May 2007 December 2013

Position- Head IT

Description: Vodafone India Ltd, an Indian subsidiary of Vodafone Group is in to

mobile communications and having operation across all the twenty three circles in
India.

Manage Enterprise network planning, NOC, VF Private Cloud, ACD/IVR for in-house
& outsourced call centers and Data Center operation.

Plan, assign, manage and monitors projects & develop corrective and contingency
plans if necessary. Manage Data Center operation for Infrastructure uptime,
reporting, safety, security, hosting, process and documentation. Operation support to
circles w.r.t. process and systems. Plan reduction in incidents and ensure incidents
are tracked to its root through RCA. Drive scripted support and automation of
monitoring process. Responsible for vendor management, timely deliverables, cost
effectiveness and relations to IT Operations. Organize and oversee the execution of
structured process audits and operational reviews to drive the identification of IT
process improvements. Ensure compliance to Information security policies and
proactively closure of security vulnerabilities. Ensure adherence to SOX, PCI DSS,
and ITIL compliance and participate in internal & external audits.

Assist management understand the financial and operational impact of business

projects and initiatives on the IT network, Cloud & ACD/IVR infrastructure. Determine
the appropriate sourcing avenue for the company by analysing outsourcing versus
internal provisioning of services. Identify opportunities to work with other VF OpCos
at global level to leverage Vodafones scale. Participate in the annual budgeting
process to ensure financial alignment. Establish current and long-range objectives,
strategic plans and policies, in the area of technology. Ensure infrastructure cost
optimization. Performance appraisal and employee development of team members.
Customer Satisfaction; to do periodic review of quality of service

Handled Data Center migration and setup IT NOC. Rolled out two new circles (HP
and J&K) and setup IT infrastructure & IT telecom applications

Reporting To: Vertical Head

Employer- Wipro Infotech Ltd October 2005 May 2007

Position- Program Manager Network Operation

Description: Wipro Infotech is in to 24x7 operations for managing Wipro

Technologies global network (GNOC) and WT ODC clients network.
Manage day to day network operation of Wipro Technologies global network that
covers Incident, Problem, Release and Change Management. Ensure that calls are
closed with the defined threshold time and as per SLA. Manage clients visit to data
center. Implementation of new projects as per project plan. Participate in network
planning. Timely submission of MIS reports. Handle escalations. Manage the service
providers to deliver as per SLA. Ensure that the network & services are running
round-the-clock.

Implementation of policies and procedures as defined in BS 15000, ISO 27001and

SAS 70 type-II frame works and participate in audits .Plan & manage the manpower
to ensure that the Network Operations is being manned 24x7. Performance appraisal
and employee development of team members. Customer Satisfaction, to do periodic
review of quality of service.

Building of technical skills in the respective areas and to improve productivity of the
team. Implementation of new Networking products and solutions to improve on
performance and fine tune the network.

Reporting To: National Program Manager

Employer- Microland January 2005- October 2005

Position- Technical Specialist (Level-3)

Description: Microland OMC division is in to 24x7 operation for managing GE

global network - Global Network Operation. GE network comprises of more than
4500 network devices.

Participate in planning and scripting for the network devices. Co-ordinate with client
for change management. Participate in the BPMS (Business Process Management
System). Develop strategies for technical & process improvement, to bring down the
escalations.

Work on Routers, Layer 2 and Layer 3 switches, Cisco PIX and Netsceen Firewalls.
Work on technologies like Frame Relay, ATM, Routing, Switching, and VPN etc.
Participate in the RCA. (Root Cause Analysis) done for the escalated problems.
Manage a team of L2 Engineers.

Reporting To: Programme Manager

Employer- NDPL (Formerly DVB) October 2002-January2005

Position- Executive
Description: NDPL has got 28 establishments of its enterprise network that are
interconnected using various communication technologies and network hardware
comprising of Cisco Routers, Cisco, Aliedtelesyn and Avaya Switches, Checkpoint
firewall, Trend micro Anti Virus and HP-Open view Network Management systems.

Have designed and implemented the company wide network of NDPL.

Working in the capacity of executive and directly responsible for the day-to-day
overall functionality of entire networking and communication infrastructure of NDPL
Including Network Design, Capacity planning, Network administration and
Management.

Co-ordinate with various functional groups to analyze their network needs and
provide solution.

Responsible for contingency plans, Support structure and Asset management.

Develop project plan and ensure project efficiency. Ensure 24X7 running of network
Services. Manage budget process.

Worked on Cisco Routers 4000, 3660,1751v, 1600, Switches Catalyst 3550,

2900,Avaya P133G2, Checkpoint Firewall, Beacon Network Management System,
Auditing network security, Implementation of VPN using IPSec 3DES, GRE Tunnels,
Implementation of security policy, NAT, DMZ, and Setting up dialup connectivity with
Cisco 3660 using ISDN and PSTN. Involve in implementing procedures and
achieving the ISO 9000:2001 certifications.

Reporting To: AGM (IT & Systems)

Employer-Hughes Software Systems Ltd. August 2001-October 2002

Position- Associate System Engineer

Description: HSS has a huge campus wide network of about 1500-switched nodes,
comprising of Cisco switches, Routers, Pix firewall, Checkpoint firewall and
Management systems.

My responsibilities include administration of Network Infrastructure including

Routers, Switches and Firewalls. Worked on Cisco Routers 3660,2610, 2510,
Switches Catalyst 5500, 5000,4006, PIX 515 & Checkpoint Firewall, Auditing
network security, Implementation of VPN, Implementation of security policy, NAT,
DMZ, Setting up dialup connectivity with Cisco 3660 using ISDN.

Overseas Assignments Handled

NEC Japan (Jan 2002-Mar2002)

Project involved system Integration testing of protocol stacks include Extended Static
Routing Protocol (ESR) and Virtual Router redundancy protocol (VRRP) on NEC IX
series of routers.

Deputed as Project leader with a team of 2 engineers.

Reporting To: Senior Project Manager

Employer Cybertech Systems and Software May 2000 April 2001

Position Associate Consultant

Project Routing & Bridging Network

Description: Project involved in setting up of different routers like 2501,2509,

MC3810,4000 and 3620 for testing various routed protocols Viz. IP, IPX under
different routing protocols like RIP, IGRP, EIGRP and OSPF. Routers were
connected back-to-back to simulate a virtual WAN cloud. LAN switching was
performed using Catalyst 5505 and 1900 switches.

Accomplishments

Scenarios on RIP, IGRP and EIGRP involving VLSM, redistribution and filtering.

OSPF - Network simulations on different areas like stub, totally stubby and
NSSA. Checking of Routing tables and Link State databases. Understanding of
DR/BDR election, neighbor relationship, adjacency build-up, ABRs, ASBRs and
virtual links.

BGP - Scenarios done on EBGP and IBGP peering, redistribution using RIP and
OSPF as IGPs, BGP attributes, default routing, route tagging, confederations,
route reflectors, policy routing and route dampening, route maps. Understandings
of various show and debug commands.

DDR - Dial-on-demand routing done on OSPF as demand circuit, DDR used as

abackup interface for serial lines, Snapshot Routing using RIP, DDR with PPP
using PAP and CHAP authentication, PPP callback.

LAN Switching - Implementation of Virtual LANs. These included Native VLans,

Trouncing of VLANs using ISL and 802.10 (with FDDI), InterVLAN routing using
 Catalyst 505 switches and 4000 router, Fast Ether Channel, VTP, VTP Pruning.
Understanding of various CAT5505 commands.

Network Management - Implemented CiscoWorks 3.1 on SNMP. Built sample

networks using different routers and switches. Installed MIBs for these devices
and monitored their interface statistics and trap messages from the CiscoWorks
platform. Usage of Sniffer Pro for monitoring SNMP packets. RMON configuration
done on 2500 routers and the usage of different MIB objects observed

Security- Installed and configured Checkpoint on WindowsNT.ATM-

Implemeneted LANE using LightStream-1010 and catalyst 5500 switches.
Implemented scenarios of ELAN communication with LEC,LECS and LES with
FDDI backbone.

Reporting To: GM Networks

Employer HCL INFOSYSTEMS LTD March 95 April 2000

Position Customer Support Engineer

Description

The nature of my duties included designing, installation and configuration of

networks on Novell NetWare and Windows NT 4.0, Cisco routers and Cisco
catalyst switches Integration of MS Windows NT 4.0 with other NOS viz. Novell
NetWare etc. Was leading the team of Engineers.

Designed, Implemented and Maintained WinNT networks for clients viz. BHEL,
Feedral Bank, Punjab National Bank, Punjab & Sindh Bank, Karnatka Bank
Limited, Bank Of Madura Ltd, Allahabad Bank, MICO, WIDIA.

Designed, Implemented and Maintained Novell NetWare networks for clients viz.,
Union Bank Of India (12 branches) , Canara Bank (5 Branches), Vijaya Bank (8
Branches), Karnataka Bank Ltd, Karur Vasia Bank, Bank Of Baroda.

Implemented Netware System Fault tolerance using Disk Mirroring, duplexing

and File server Mirroring using Fiber Optic Link.

Reporting To: Regional Manager