Workflow Notification Mailer

Setup in Oracle Apps R12/12i

December 27, 2007 /
r12 workflow /
By Atul Kumar /
73 COMMENTS
On popular demand from readers, I am going to cover Workflow Notification Mailer
in Oracle Applications R12/12i.
Workflow notification mailer setup in R12 is similar to 11i ( In both release 11i
(OWF.H and higher in 11i) & R12 are Java Mailer)
* Previous version of Notification Mailer in 11i was based on C also called as C
Mailer
Things to note
1. You use Oracle Application Manager (OAM) to configure Workflow Notification
Mailer.
2. There are two kind of Notification (Outbound & Inbound) in Workflow Mailer
3. For Outbound Notification, CM (Concurrent Manager) node should be able to
connect to SMTP (Simple Mail Transfer Protocol) server/relay.
4. For Inbound Notification (Optional), CM node should be able to connect to IMAP
(Internet Message Access Protocol) Server.
5. Log file for Workflow Mailer Notification are at
$APPLCSF/$APPLLOG/FNDC*.txt
6. Workflow Notification Mailer in background run as Concurrent Manager
(Workflow Mailer Service, Workflow Agent Listener Service)
7. If you dont wish to send mail notification to end user (from Dev/Test instance)
then configure Test Address in configuration screen.

Step to configure Workflow Notification Mailer

1. Login to Apps R12 with System Administrator Reponsibility
2. under Workflow : Oracle Applications Manager click on Workflow Manager
If this is first time you are configuring Workflow Notification Mailer in Oracle Apps
R12/12i you will see Notification Mailers as unavailable as shown in screenshot
Click on Notification Mailers

In next screen (as shown below, click on Edit Button)

Here you have option to select Inbound notification setup or Just outgoing
Notification Setup.

Provide SMTP Server Name (ensure that CM node should be able to connect to
SMTP Server or SMTP Relay)

Uncheck Inbound Processing (from above screen), if you dont wish to configure
Inbound Notification Mailer.
If you wish to configure Inbound Notification as well then ensure IMAP Server
should be configured with a valid user (create Inbox, Processed & Discard folder for
this User)
Click on Apply button to finish configuration, at this stage Notification Mailer will
test SMTP Server & IMAP Server connectivity.
For Advanced setup, click on Advanced at top right of configuration screen.
Metalink Notes for Notification Mailer
1. 453137.1 Oracle Workflow Best Practices Release 12 and Release 11i
2. 274764.1 Oracle Workflow Cartridge Workflow Java Mailer Setup Test
3. 433359.1 Tracking Workflow Notification Event Messages
4. 456921.1 Queries Related to Alert and Mailer Integration Post RUP4
5. 454706.1 How to Stop mails from Workflow Notification Mailer
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R12.2 ? If not, then get it now by clicking on link below.

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About the Author Atul Kumar

Oracle ACE, Author, Speaker and Founder of K21 Technologies & K21 Academy :
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73 comments

GOLD HILL FINANCIAL INVESTMENT PLC says April 14, 2008

I am a young company owner and i need a mailer to advertise my products.
Reply

Abu Umer Hafeez says June 19, 2008

Hi Atul
How to enbale OEM for Oracle11i?
Thanks
umair
Reply

Atul says June 19, 2008

Umair,
Here is link to all documentation required for OEM monitoring for 11i
Please note some of these documents are oracle intrenal and you may not be
able to open them
393246.1 : Install & config of the Agent 1.2 for EM Grid Plug-In 10gR2 for
Oracle Applications
394448.1 Title: Getting Started with the Application Management Pack for
Oracle E-Business Suite (Releases 2.0 and 2.0.1)
273579.1 Title: Enterprise Manager Grid Control 10g (10.1.0) Frequently
Asked Questions
412044.1 Application Management Pack for Oracle E-Business Suite Release
2.0 and 2.0.1 Troubleshooting Guide
https://metalink.oracle.com/metalink/plsql/docs/E12177_02.pdf (Oracle Application
Management Pack for Oracle E-Business Suite Installation Guide Part No
E12177-02 )
https://metalink.oracle.com/metalink/plsql/docs/E12178_02.pdf (Oracle Application
Management Pack for Oracle
E-Business Suite Users Guide)
Reply

abhishek says June 26, 2008

Hi atul
I want to configure workflow purchage notification mailer.We would like to
receive my Notifications into my Inbox. Please help me to configure/setup my
Oracle workflow Notification Settings for the email server or clinet.
Please assist me to allow the Notifications to be sent to the Required emails
automatically after the manager responds to the users request.My application
version is 12.0.4.
Please explain :What we need to set for below Parameters
Outbound EMail Account (SMTP)
Server Name
Inbound EMail Account (SMTP)
Server Name
Inbound Processing
server Name
User name:
Password:
Reply to address:
Thanks
Abhishek
Reply
Atul says June 26, 2008
If you want inbound notification then put IMAP Server details or ignore them
Outbound (System to user)
SMTP (Simple Mail Transfer Protocol) Server or relay should already be
configured
Outbound EMail Account (SMTP) Any email ID which will be used to send
mails to users
Server Name SMTP Server IP/Servername which will be used to send mails
to users
Fill this if you want inbound else disable inbound email notification (i.e. from
user to system), you should already have IMAP (Internet Message Access
Protocol) Server and user configured before this.
Inbound EMail Account (SMTP) Any valid email account to which mails are
delievered
Server Name IMAP Server Name
Inbound Processing
User name: IMAP Server user name
Password: password you created while creating IMAP User
Reply to address: Address which user will see when he/she click on reply to
button from email they receive
Reply

Lalit says June 27, 2008

Hi Atul
I had configured the workflow mailer but after 8 hrs all the concurrnet request
are giving signal 11 error.This error is not comming in the test server.When i
disabled the WFNM the production is working fine.
Can please tell me what is the poblem bhind this error and how can I get rid of
this problem.
Regards
Lalit
Reply

Atul says June 27, 2008

Lalit, Signal 11 means not enough resource which can be because of
memory, cpu, display or any other thing.
I never saw signal 11 because of notification mail but still check why signal 11
in CM log file and notification mailer log file to find root cause in
$APPLCSF/log
Reply

Lalit says July 4, 2008

Hi Atul,
Thank you for your imediate response.
Can you please tell how can i resolve this signal11 error.
Please help me i am facing lot of problem due to this issue.
Regards,
Lalit
Reply

Pavan Kumar says August 2, 2008

Hi Atul,
Can u tell us how to find password in Apps R12. In 11i apps password is
stored in wdbsvr.app file.
a) Is apps password stored in any file for R12
b) If it is stored in encrypted form, how do we retrieve it.
thanks in advance.
Pavan.
Reply

Prabhakar says August 18, 2008

Very good suggestions
Reply

Balakrishna says September 13, 2008

Hi Atul,
I have two questions.
1. We have R12 Oracle Apps and in order to configure workflow notifications
mailer do we need to configure SMTP & IMAP Oracle server Box or we have
to take the IP of SMTP & IMAP from sysadmins Incase if we have to configure
can you please guide me how do we go about it ??
2. We want use Workflow notification mailer only for alert manager and not for
other modules since we use a pl/sql package to send mail.
Regards
Balakrishna.
Reply

Atul says September 13, 2008

1. We have R12 Oracle Apps and in order to configure workflow notifications
mailer do we need to configure SMTP & IMAP Oracle server Box or we have
to take the IP of SMTP & IMAP from sysadmins Incase if we have to configure
can you please guide me how do we go about it ??
SMTP server is required for outgoing mails only
and
IMAP server is required for only incoming mails
If you only want outgoing mails (for alerts) then you dont need IMAP server at
all (In workflow notification mailer configuration screen under Inbound EMail
Account (IMAP) dont select check box Inbound Processing. By doing this
notification mailer will not do any validation for IMAP server and incoming mail
processing with not activate.
For outgoing mails, You dont need to configure SMTP server. Use any
existing SMTP server (or SMTP relay server ) (only requirement is that
Concurrent Manager should be able to ping SMTP server and port 25 (SMTP
server port) should be open between CM node & SMTP server)
2. We want use Workflow notification mailer only for alert manager and not for
other modules since we use a pl/sql package to send mail.
Alert manager started using Workflow Notification mailer to send notification
from ATG Rollup 4 (check with oracle support/ATG team to confirm)
Reply

Qamar says November 24, 2008

Hi
I want to install Oracle Workflow Client for Oracle Applications Release 12 for
Windows.
Is there any patch or any other download link?
Please give me.
Kind Regards
Qamar Zahoor
+923218776877
Reply

rajesh says November 26, 2008

Hi Atul,
I want to include the url of workflow notification in the email notification so that
the user can directly go to the notification page from email notificaiton in rel
12.
How to acheive this?
Thanks
rajesh
Reply

Atul Kumar says November 26, 2008

Rajesh,
Check workflow developer guide here
For 11i
http://download.oracle.com/docs/cd/B25516_18/current/acrobat/115wfdg.zip
For R12
http://download.oracle.com/docs/cd/B40089_10/current/acrobat/120wfdg.pdf
Reply

hakim says November 28, 2008

Hi
I have configured the workflow mailer(11.5.10.2) but the notification test fail
with the following msg error :
javax.mail.MessagingException: 501 Sender domain must exist
Any help?
Thanks in advance.
Hakim
Reply

Atul Kumar says November 28, 2008

Hakim,
Check your source (from) email address and see if you can send mails from
o.s. commands from CM node.
Do a quick test like
telnet 25
EHLO
MAIL FROM: testmail@testdomain.com
RCPT TO: your_target_mail@your_target_domain
DATA
Subject:
Type_some_dummy_mail_body_here
. (Type Dot to finish entering data)
quit
Reply

hakim says November 30, 2008

Hi,
Thank you for your immediate response.
Find below the result of the test :

EHLO bones.otalgerie.com
MAIL FROM: abdelkrim.kaci@otalgerie.com
RCPT TO: abdelkrim.kaci@otalgerie.com
Subject:
hakimmmmmmmmmmmmmm
.
quit
503 bones.otalgerie.com Duplicate HELO/EHLO
501 Sender domain must exist
503 Need MAIL before RCPT

I count on your help.

Regards
Reply

Atul Kumar says November 30, 2008

Issue is with SMTP server ,
Are you using exchange , Novel groupwise or any other SMTP server ?
Contact person/team who maintains SMTP server
Reply

hakim says November 30, 2008

Hi,
Im using the smtp of HP-UX server (our Oracle Applications Server)
Regards
Reply

Hakim says December 2, 2008

Hi,
I want to learn about the significance of the below parameters :
1-Inbound Thread Count
2-Outbound Thread Count
What will be the impact if I change the value of these two parameters
Thanks in advance for your help
Reply

Atul Kumar says December 2, 2008

Setting Inbound to 0 means notification from User to Workflow Notification
Mailer will not work.
Inbound to 1 means Inbound email notification is enabled.
1 means enabled
0 means disabled
Outbound is from Workflow Notification Mailer to User , 1 means enabled and
0 means disabled
Reply

Hakim says December 2, 2008

Hi,
Thanks a lot.
In Schedule Event step I found the below comments:
-
Enter parameters, separated by a colon (:), in the following format:
internal_parameter_name=parameter_value (for example:
PROCESSOR_IN_THREAD_COUNT=3:PROCESSOR_OUT_THREAD_COU
NT=6).

what will be the impact of the use of these parameters on the execution of the
event
Thanks for your help
Best Ragards
Reply

Atul Kumar says December 2, 2008

Which documentation you are following for
Schedule Event ?
Reply

Hakim says December 2, 2008

It is mentioned in Schedule Event step in Workflow Manager>Workflow
Mailer>Edit.
Reply
Pokhraj says December 26, 2008
Hi Atul,
I am new in Oracle Apps.Is there is any document for maintaing and
troubleshooting workflow mailer?
Thanx in advance..
Pokhraj
Reply

ebisdba says May 27, 2009

on particular user is getting PO approval intimation twice. this is a workflow
generated mails. please suggest or give some action plan.
Reply

alihaddawi says June 3, 2009

Dears Atul / Guyes
on ERP 12i we have configured notification mailer succussfully via IMAP and
working fine by sending notifications to the users, after sometime the
notificatin cannot connect to Exchange Server by saying as below :
Inbound EMail Account (IMAP)
* Server Name= Our Exchange Server
Unable to make a network connection.
SSL is enabled
we tested from other server by typing
telnet exchange server 993
connected
but from application server
$ telnet Exchnage IP 993
Trying Exchnage IP
telnet: Unable to connect to remote host: Connection refused
anyone can help please ?
Reply
Atul Kumar says June 3, 2009
Alihaddawi, Exchange Server is rejecting connection from Workflow
(Concurrent Manager).
Check if there is any firewall between CM node and Exchange Server or ask
exchange team to check why exchange server is rejecting connections.
Reply

alihaddawi says June 4, 2009

Dear Atul / guys
thanks for your reply, the Exchange Team has indication that there is some
other system in the same subnet range is connected both on:
172.30.50.*
and also from other subnet from windows we could connected to the
exchange Server successfully.
So the Exchange Team have their prove.
I do appreciate if someone has an idea.
Alihaddawi
Reply

Atul Kumar says June 4, 2009

@Alihaddawi,
Other option is to check firewall between CM & Exchange
Reply

alihaddawi says June 4, 2009

Thanks again,
Since we have other server in the same subnet as dbTier can telnet via 993
port successfully than means there is no Firewall to block it from accessing
exchange server.
We have two tiers Scenario of our Oracle Apps.
dbTier responses to telnet exchange id 993
appsTier doesnt response to telnet exchange id 993
I feel we need Unix Admin has good experience to help ..
BR,
Reply

srikanth says June 5, 2009

hi atul;
i have setup notification mailer in R12 and now i want to send mail through
alert using notification mailer instead using unix send mail option.when i am
trying send mail through periodic alert by giving different mail id from that of
test override mail address alert is getting completed sucessfully but i am not
recieving messages.I have checked notification mailer and recieving
messages to test override mail address.So kindly reply at earliest as it is very
urgent.
Reply

satheesh says July 5, 2009

Hi All/atul,
I want to prepare sheel script for monitoring workflow mails if it is struck in the
Inbox.Please advise me..
Reply

nikhil says February 15, 2010

Hi Atul,
I need one help. I have installed R12.0.4 at my laptop on OS server
2003(32bits). I have to learn workflow so I have installed client(workflow
builder). Can I configure workflow mailer in R12 as I m not using internet. I just
want to do this for testing purpose only so I could find mailing details in table
itlself or send notification to User in R12 instanceto achive this do I require
to setup workflow Notification mailer ? if not there what r things I require to do
?
Thanks for help. Waiting ur promp reply!!
Nikhil
Reply
Atul Kumar says February 15, 2010
@ Nikhil,
If you want to send notifications in user accounts and would like to see those
notifications in email server then you need to configure SMTP server (or use
existing SMTP server your CM should be able to connect to SMTP server)
and then use configuration notification mailer screen in Oracle Application
Manager.
Reply

nikhil says February 17, 2010

Hi Atul,
Many Many thanks for quick response
I m not DBA so I do not know how to configure SMTP server(for recieving
notification to user account in R12). I provide you details of my machine so
you can help how to do that
I log in R12 from http://sumit.ced.com:8003/
I m using following details in host file of
C:\WINDOWS\system32\drivers\etc
127.0.0.1 localhost
127.0.0.1 sumit.ced.com
Please let me know if you need any missing information.
Thanks always
Nikhil.
nikhil.burbure@gmail.com
Reply

Atul Kumar says February 17, 2010

@ Nikhil
For mail server (SMTP) server on windows, search on google about free
SMTP/mail server for windows and then install.
Then configure mail client like outlook express or thunderbird to connect to
mail (smtp) server on local machine.
Mail server usually runs on port 25 .
Once you can send and receive mail to your local account (local smtp server)
thwen login to OAM (Oracle Application Manager) and configure Workflow
Notification Mailer as shown in this post.
Reply

farhan says February 23, 2010

Hi Atul,
Need help in WF java mailer configuration for SMTP with authentication.
In detail for outbound SMTP to configured, but this SMTP requires
authentication to sendmail and 11i/R12 does not have this provision to
provided or to enter username/password for SMTP.
note id=564361.1
BUG:5556540
How to resolve this as security guys will not allow this w/o authentication.
Waiting for your reply ..
Regards
Farhan
Reply

Syed Kashan says April 19, 2010

can anybody here tell me that how could i configure Reminder of workflow
notofcation so that incase of any pending again an automatic reminder to this
notification could be generated.
Reply

Sanjeev Nanda says September 23, 2010

Hi Atul,
I need one help
How to check that CM node is able to connect to SMTP Server .
How to create configured with a valid user IMAP Server.
Regards
Sanjeev
Reply

Sanjeev Nanda says September 23, 2010

Hi Atul,
As per you1.
For Outbound Notification, CM (Concurrent Manager) node should be able to
connect to SMTP (Simple Mail Transfer Protocol) server/relay.
2.For Inbound Notification (Optional), CM node should be able to connect to
IMAP (Internet Message Access Protocol) Server.
For CM node need to connect SMTP/IMAP server what confu setup need to
be done.
Regards
Sanjeev
Reply

Atul Kumar says September 23, 2010

@ Sanjeev,
Q1. How to check that CM node is able to connect to SMTP Server ?
From CM node telnet SMTPServerName SMTPServerPort (Port for SMTP
server is usually 25)
Q2. For CM node need to connect SMTP/IMAP server what confu setup need
to be done.
Go to Notification Mailer Setting from Oracle application Manager and define
SMTP/IMAP server settings .
Reply

rr1987 says September 27, 2010

Hi Atul,
Ive do the setup as you mentioned. Now the status of Workflow Notification
Mailer is running, but when I Test Mailer to send message to my email, I didnt
get the message on my email
Reply
Atul Kumar says September 27, 2010
@rr1987,
Check under Logs on CM Node at $APPLCSF/$APPLLOG/FNDC*.txt to find
root cause of issue.
Reply

oracle_solutions says October 8, 2010

We want the from address of particular notifications to be different from the
general workflow mailer account. is this achievable ?. If yes, how please
Reply

sanjeev kumar nanda says October 8, 2010

Hi Atul,
How to test IMAP server what we have define in Oracle application Manager
is correct.
Regards
Sanjeev
Reply

Muthu says October 13, 2010

Hello Atul,
Just a quick question. May I know which table stores the details reg. the
Inbound and outbound email account (such as the inbound server name,
username, protocol etc.) ?
Thanks
Muthu
Reply

mnasr98@gmail.com says February 19, 2011

Hi,
how can i change from address for all outbound emails.
Regards,
Reply

akreddy says February 22, 2011

How enable smtp in linux
Reply

Atul Kumar says February 23, 2011

@ akreddy
To configure SMTP server on Linux use this link
http://www.linuxhomenetworking.com/wiki/index.php/Quick_HOWTO_:_Ch21_:_Configu
ring_Linux_Mail_Servers
Reply

santu says February 27, 2011

Hello
I am using R12(12.1.1) Application ,i want to configure IMAP server on my
application.
For this its required separate IMAP server ? or we can configure in SMPT
We have already configure SMPT for outbound and wrking fine..
Please suggest me..Thanx Santu..
Reply

metisunitha says May 5, 2011

Hi,
We are trying to show output of the concurrent request in a notification in R12.
We are using htp.meta to redirect the URL.
This is working in 11i but not in R12.
Could you please help us in this regard.
Thanks in advance
Reply
Nile says June 27, 2011
Hi,
We want to configure oracle notification mailer on R12(Linux Server).
Its kind of approval notification,the user should recieve email through which he
can Approve/Reject the request from mail itself is this possible?
Reply

Atul Kumar says June 27, 2011

@ Nile,
Yes this is possible .
Reply

Nile says June 27, 2011

What are the steps to achieve this on linux server.?
Can you provide the same for me.
Thanks a Lot.
Reply

Nile says July 1, 2011

What are the steps to achieve this on linux server.?
Can you provide the same for me.
Reply

sreedhar says July 31, 2011

Hello All,
I am new to Oracle Apps and learning a lot reading posts on
OnlineAppsDBA.com.
Per the blogs:
SMTP server is required for outgoing mails only
and
IMAP server is required for only incoming mails
We have a requirement to send workflow & email notifications to PO buyers &
approvers (level-1 and level-2 approvers).
Please advise, if I need to perform any configuration in Purchasing Module in
Oracle R12.
thanks.
Reply

Paul says October 3, 2011

How do I stop email from parent source. The email will not open or make the
commection and the unsubscribe button does not connect either,
Thanks,
Paul
Reply

Shreyas says October 31, 2011

I am getting Performing alert TEST_ALR (ROUTINE=alepaa)
(FILE=alr/lib/alepea.c) (LINE=1065)
Connecting to APPS (101) (ROUTINE=alepaa) (FILE=alr/lib/alepea.c)
(LINE=1128)
Performing action set TEST_ALR_AS (ROUTINE=alepea)
(FILE=alr/lib/alepea.c) (LINE=277)
error and so not able to receive any email notifications as well.
What should be done on this.
Reply

Luciana says June 15, 2012

Hi, I need help. I requested a password reset and I did it before it expires,
however I keep getting notifications to keep reseting it. what should I do?
Reply

stall3 says May 10, 2013

Hi
Is there a script to check the workflow mailer services from unix and bounce
them? Sometimes the mailer says it is working fine, but it is not. Restarting the
services seems to wake them up.
Thank-you,
S3
Reply

Hemanth says March 14, 2014

Hi ATUl,
we are facing one issue as some buyers or emps notification preference is
suddenly automatically disabling.can you pls reply back what could be the
reasons for this.
Thanks in Advance!!!!
Reply

Nalini says June 3, 2014

HI,
My client requirement is to send the notification and the email alert to be in
different format that is content of the message is different. Please le tme know
if this is possible in oracle workflow. Please update me asap since it is very
urgent requirement.
Thanks.
Nalini
Reply

Delio says June 24, 2014

Hi, we are having an issue, we have R12.1.3 and a Microsoft exchange server
2007, CM node is in list to allow Relay in mail server, when we try to do:
EHLO xxxx
MAIL FROM: xxxxx
RCPT TO: xxxx
we can do success telnet in port 25, ehlo ok, mail from ok but when we type
an external domain in RCPT we get error of Unable to relay
Can you pleas advice what else to check please?
Thanks
Reply
mkranthi says October 8, 2014
Hi,
I have a strange thing in Oracle istore emails.In most of the email headers am
seeing From,Sent and Notification ID details.I would like to remove the
notification ID from header.where the header mapping can be changed to
particular email template.Please let me know.
Reply

Arulmani says November 10, 2014

Dear Atul,
We have WF configured with production with a SMTP user.
Can we use the same user to configure the WF mailer for test and
development?
Is it advisable or any issue will happen?
Waiting for your valuable advise.
Thanks,
Arulmani
Reply

VikasM says December 19, 2014

Hi Atul,
I am facing issue with workflow Notification. PO approval workflow is not
sending notification/email to the user, neither for approval nor for rejection.
I checked the users in WF_LOCAL_ROLES table and found that these user
are not defined as WF_LOCAL_USER, instead defined as PER. Hence I
believe this is the issue.
I looked into the metalink and found a note where they suggest to Run the
Workflow Directory Services User/Role Valudation Concurrent Program
TWICE. I did same, but no success.
Could you please help me. I am a new learner on Workflows.
Thanks,
VikasM
Reply

suresh says December 24, 2014

what is teh loction for cacert file for workflow
Reply

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Reply

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Rajan says February 24, 2015

Hello Atul,
We have the cloud office 365 mail service. Due to the security policy we can
not connect directly to the cloud SMTP server EBS Server. We need to setup
both INBOUND and OUTBOUND mails. Could you please guide on alternate
solutions?
best regards,
Rajan
Reply

sjala says October 15, 2015

Hi,
i am new to oracle workflow builder .please can any one tell me how to know
details from which workflow we are getting the mails. is their any table to get
the details of workflow.